Volunteer Administrator

Are you passionate about volunteering in the heart of your local community and driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you.

Our advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a Volunteer Admin to join our team at our office in Derby. This is a key volunteering role which makes a huge contribution to the work of our office. You will help us to provide a welcoming face to all visitors and help our teams with admin tasks.

Experience is not necessary, but we are looking for individuals who:

• Are friendly and approachable
• Have administration skills and/or reception experience
• Are experienced in working with a diverse range of people and providing a welcoming environment for clients
• Are able to understand information and explain it to others

Full training and support will be given to the successful candidate to enable them to carry out their role

Some examples of what you could do:

• Collecting, sorting incoming post and franking/recording of outgoing post
• Scanning / photocopying
• Stock control (stationery / leaflets / consumables etc)
• Data input using Excel
• Calling clients (courtesy calls for appointments/ booking and rescheduling appointments)
• Meeting and greeting clients and other visitors at the reception area and showing them to the offices

What’s in it for you?

• make a real difference to people’s lives
• build on valuable skills such as communication and listening
• increase your employability
• work with a range of different people, independently and in a team
• increase Administrative skills