Volunteer CRM Specialist

Join Addiction Family Support

Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Volunteer CRM Specialist

As a Volunteer CRM Specialist at Addiction Family Support, you will play a key role in maintaining and optimising our CRM system, ensuring data accuracy and streamlining processes to support our outreach efforts. Your contribution will help us enhance our services and better support individuals impacted by a loved one’s addiction.

This is a flexible role that can be delivered remotely, offering a great opportunity to develop your skills and gain experience while working with a supportive, collaborative team.

Responsibilities:

• Maintain and update the CRM database, ensuring data accuracy and integrity.
• Help streamline CRM processes for improved efficiency.
• Create automations, workflows, and webhooks to optimise the system.
• Build detailed reports to support data-driven decision-making.
• Collaborate with the team to enhance CRM functionality and performance.

What We Offer:

• A chance to contribute to a meaningful cause and make a difference.
• Opportunities to develop CRM management skills and gain valuable experience.
• A supportive and collaborative team environment, where your contributions are valued.

Who You Are:

• Experienced with CRM systems such as Bitrix24 or Salesforce.
• Detail-oriented with excellent organisational skills.
• A proactive problem solver, able to suggest and implement process improvements.
• Passionate about volunteering and helping others.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.