Volunteer Coordinator Jobs in East Sussex
AVID exists to reduce the immediate suffering of people detained and work towards a future without detention. As part of a small and agile team, the Senior Network Coordinator is a central role at AVID.
It is a crucial time to join AVID, as we embark on the implementation of an ambitious new strategic period and contend with detention expansion, increased enforcement, immigration deterrence and hostility. We welcome applicants from people who have lived experience of detention or of forced migration. You will be joining our small team of whom more than half have lived experience of detention.
Please note: whilst this role is remote, it is UK-based with some travel required. We have a shared office in Brixton, London which is available for AVID team members to use on a flexible basis. We meet as a team in person once a quarter.
Summary
The Senior Network Coordinator is part of the AVID function (alongside the Senior Member Coordinator & Co-Director for Membership and Operations) to deliver AVID’s capacity building support to AVIDs membership network of visitor groups and drives collaboration.
The Senior Network Coordinator leads on the coordination and cultivation of the network infrastructure support to visitor groupsand network collaboration. The Senior Network Coordinator fosters collaboration between members and strengthens best practice for visiting, utilising AVID’s Members Charter as a central point of reference. As a small network, relationship building is central to this role and the post holder will provide 1:1 guidance alongside a programme of capacity building support based on membership needs. The role includes responsibility for the ongoing development of AVID’s Members Charter; coordinating and delivering AVID’s membership support programme of network calls, trainings, and skill sharing sessions; and the development of resources on the AVID members’ space.
This is a varied role, working directly with our diverse range of members across the UK, with a focus on the more established groups in the AVID network. The Senior Network Coordinator works closely with the Senior Member Coordinator who has a focus on smaller, grassroot groups and new visitor groups in the AVID network and visitor engagement.
Main duties and responsibilities
Relationship building and providing tailored 1:1 support to visitor group coordinators in the AVID network:
- Building relationships with AVID members across the UK with a focus on more-established groups in the AVID network.
- Providing 1:1 support, outreach and mentoring for group coordinators.
- Identifying, developing and collectively shaping good practice standards in visiting throughout the network.
- Responding to members’ queries and maintaining ongoing communication.
- Working with the Senior Member Development Co-ordinator to induct new groups to the AVID network and involve smaller grassroot groups in AVID’s programme of support.
Work alongside visitor groups to build their capacity, resilience and strengthen best practice for visiting in detention through:
- Delivering AVID’s core training modules on immigration detention and visiting to visitors groups, ensuring materials are relevant and up to date.
- Leading on a programme of training (both in-house and external), education and skill-sharing that addresses the needs of members and group coordinators.
- Building sustainable practices and collective care amongst visitor groups which respond to the adverse impacts of working in detention and vicarious trauma.
- Co-ordinating the AVID Annual Coordinators Network Gathering alongside the Senior Member Development Coordinator, jointly overseeing all aspects of administration and coordination of this event.
- Developing, updating and increasing use of AVID resources through oversight and development of AVID’s Members Area and resources/policies/guidance for visitor groups and coordinators as well as supporting the development of AVIDs volunteer visiting handbook.
- Working alongside people with lived experience of detention in the AVID community to facilitate meaningful opportunities for leadership in network activities.
Develop network collaboration, facilitated peer-support and alignment of groups around shared network values, strategies and goals through:
- Co-ordinating and facilitating AVID member calls and skill shares to provide structured peer-support and ensure that information is effectively shared in the AVID network.
- Working with AVID members to establish processes and activities for collaborative development and ongoing revision of the members’ charter.
- Embedding charter values across AVID’s network support and capacity building work with a priority focus on anti-racism & anti-oppression and lived-experience leadership in line with our strategic objectives.
Maintaining and monitoring the activity of the AVID network and identifying emerging areas for development through:
- Developing and improving access to AVID’s membership offer, administering the annual membership renewals and keeping up to date records of AVID members.
- Designing and implementing annual members survey.
- Keeping an up-to-date record of member activities, meetings, participation and feedback.
- Keeping abreast of the development and support needs of the AVID members as well as changes in detention policy and practice.
- Identifying and building relationships with external partners to strengthen collaboration and partnerships with the wider movement.
Other tasks:
- Supporting AVID’s strategic development through our strategic objectives.
- Working alongside other members of the AVID team to ensure that membership support and network development is connected to our overall mission of ending detention and advocacy efforts.
- Representing AVID at external meetings and events.
- Contributing to funder and board reporting.
- Tracking, monitoring and evaluating impact using AVIDs internal databases.
- Responding to general enquiries by phone, email or post.
Person Specification
We are interested in skills and experience developed in a range of environments, whether through formal workplaces or voluntary. We recognise the great value of lived experience of immigration detention and/or of hostile environment policies and would be very interested to hear from applicants with this experience.
Experience
- Experience of delivering and designing training to meet specific objectives with an understanding of the different needs for in person and online training.
- Experience of recruiting, supporting, and advising volunteers.
- Experience of delivering workshops and/or coordinating events (online and in-person).
- Experience of working with marginalised communities.
- Experience of monitoring, reporting and evaluation.
Desirable:
- Experience of developing support systems, identifying priorities for change and strengthening the infrastructure of voluntary groups.
- Experience of working with refugee, migrant and/or detained communities.
- Experience of working in the immigration and/or criminal justice sector.
- Experience of working in a membership organisation.
Knowledge and understanding
- Knowledge of good practice in volunteer management.
- Knowledge and understanding of migration, human rights, asylum, criminal justice and immigration detention in the UK.
Skills
- Communication skills, written and oral.
- Facilitation skills and inclusive approach to managing online and offline spaces.
- People skills and ability to build relationships with diverse groups of people.
- Solid administration skills and working knowledge of information systems.
- Ability to work well in a team.
- Ability to manage multiple priorities.
Registered Charity
1 - 5
The client requests no contact from agencies or media sales.
Thank you!
You’ll be at home recruiting and interviewing new volunteers, pulling teams together, planning and strategising. You've great people skills and a talent for bringing out the best in people, spotting their strengths, building up their confidence. You’ll be supported by our Salesforce Manager and Content & Communications Lead and will work alongside colleagues heading up our services.
We’re at the start of a new 5-year journey to create space for people who stammer – so we’re building our team. This is a new role at STAMMA, so there is space to shape, create and shape volunteering at the start of our new strategy. Now couldn’t be a better time to join.
We're embarking on a new strategy, fuelled by the National Lottery, which includes significantly expanding our volunteer operations which will be headed up with this new post. We've already a team of over 30 brilliant volunteers. Our services are central to what we do - so you'll be at the very heart of it all. Recruiting and supporting volunteers across the helpline, training and advocacy services, including supporting our amazing group leaders around the country.
Essential Skills & Experience
-At least 3 years’ experience of volunteer management
-Understanding of the laws and regulations around volunteering.
-Experience of recruitment, managing volunteering shifts, supervision and monitoring.
-Thorough understanding of safeguarding practices and issues.
-Experience of presenting to groups of people and facilitating discussion and initiatives and coaching individuals.
-Strong writing and presentation skills.
-Experience of working within voluntary sector.
Desirable
-Experience of organising volunteer events.
-Experience of working with local volunteer groups or networks.
-Experience of using a CRM or volunteering management system.
-It would be great if you stammer, but not essential.
Soft Skills
-Leadership
-Empathetic
-Able to manage and prioritise a varied workload within deadline.
RESPONSIBILITIES
- Recruit and induct new volunteers to support our services, working with the Services Director and the Training & Outreach Lead. Work with the service managers to review training and update training modules.
-Ensure there is appropriate training, support, supervision and acknowledgement for all volunteers and ensure recruitment and processes comply with the charity’s values & EDI requirements
-Research and write volunteer policies and procedures, including risk assessments.
-Support and recruit volunteer community leaders; work with them to aim for consistent quality across the groups experience and develop an online training programme for leaders, and longer term, put a funding case together to support a training weekend for community leaders.
-Keep records on which community groups are active and identify areas of need and feedback mechanisms.
-Work with Content & Communications Lead to produce regular mailings for volunteers and recruitment drives and promote volunteering through recruitment and publicity strategies and campaigns.
-Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes.
-Maintain the database of volunteers + ensure all volunteers are registered members.
-Manage budgets and resources, including the reimbursement of volunteer expenses.
If you think you fit the bill and can tick most of the boxes needed under the Job Spec, then do apply. Please send Jacqueline Fitzsimmons:
1. A CV.
2. A cover letter of no more than 2 pages to explain why you want this job and how you fit the Job Spec, with particular attention to skills and experience.
If you want to chat through the post first, email Jane Powell
One to one Zoom interviews will be held in the first instance with the CEO. Candidates will then be shortlisted for a panel interview via Zoom.
1st panel interview Online, 18th March
2nd panel interview London, in person, 24th March
Registered Charity
11 - 20
We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference.
The client requests no contact from agencies or media sales.
Thank you!
We are looking to recruit someone who will be able to develop and lead a new volunteering programme for Soundabout. This role would suit someone who is project focused, interested in inclusive music making and who champions learning Disabled people with complex support needs.
Ideally, we are looking for someone with volunteer co-ordination experience, who is hard working, proactive, reliable and honest. An eye for detail is important, as is a willingness to work flexibly to respond to the project’s needs. You need to be comfortable using your own initiative and be able to motivate yourself in your home-working environment.
The candidate will be responsible for ensuring the development and coordination of a new Soundabout volunteering programme, this includes:
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Research current best practice in with a key focus on equity, diversity, inclusion, and accessibility.
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Work with the Soundabout staff and practitioner teams to identify potential volunteering opportunities.
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Work with CEO to develop a volunteering strategy for Soundabout.
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Design and development of a new volunteer programme at
Soundabout, including new systems for recruitment, organising opportunities, and monitoring and supporting volunteers. This includes reviewing and updating existing volunteer handbook and related policies with the Operations Manager.
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Recruitment, interview, and induction of new volunteers.
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Tracking and organising volunteer training, DBS check, and other
safeguarding requirements alongside colleagues.
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Regular liaison with potential and active volunteers.
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Create bespoke plans with volunteers who would like to work
towards personal goals / aims.
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Ensure progression tracking, tracking of placements, and
evaluation is undertaken to determine the impact and celebrate
volunteer achievements.
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Organise virtual and in-person social events, celebratory events,
and other ways to ensure volunteers feel valued.
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Work with colleagues to look strategically at the incorporation of
the Emerging / Graduate Emerging Leaders programme within a wider volunteering programme.
Benefits:
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Flexible working
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Home working
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Pension scheme with an employer contribution of 3%
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Employee Assistance Program (Westfield Health Cash Plan) by
monthly subscription paid by Soundabout - employees claim back the costs of health and wellbeing services such as dental, optical, physiotherapy, osteopathy, have access to a 24/7 virtual GP, and shopping discounts
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25 days annual leave plus bank holidays (pro-rated for part-time employees)
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Supportive working culture fostering a good work/life balance
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Enhanced Sick Pay
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Enhanced Maternity Pay
Person specification
Must Have:
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Experience of volunteering either as a volunteer or in the co- ordination of volunteering opportunities.
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Project work experience including administrative skills, problem solving skills, using your own initiative and planning tasks (whether paid or unpaid).
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Excellent IT skills and experience of using Office 365 and willingness and ability to quickly pick up skills in using our other IT systems such as Salesforce, WordPress, Enthuse, Mail Chimp.
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Events planning and organisation experience.
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Flexibility in your approach to the work, to adapt to what the
project needs are within your paid hours.
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A friendly, professional, and able communicator, who feels
comfortable talking to a wide variety of people, in-person, by
email, phone and through social media.
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Someone who sets themselves a high standard in the quality of
their work and who has a willingness to learn from others.
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An ability and willingness to be an excellent champion for
Soundabout who is prepared to get involved in our events and
campaigns.
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Someone who has a strong commitment to safeguarding, equity,
diversity, inclusion, and belonging across all aspects of
Soundabout.
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Experience of using Zoom and of administrating Zoom calls.
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Availability to work on a Tuesday morning (other times are flexible)
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Has a workspace that they can use at home and a reliable internet
connection.
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A willingness to travel to and support volunteering events.
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Right to work in the UK
Nice to Have:
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Experience of developing volunteering opportunities / programmes and volunteer management.
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Experience of being in musical environments
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Knowledge and/or experience of working with learning Disabled
people and their families
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Salesforce experience
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An awareness of Makaton and interest in learning and using signs.
Note: This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time.
Please refer to our Volunteer Co-ordinator pack for more information. Please also complete the anonymous Equal Opportunities Form.
The client requests no contact from agencies or media sales.
Thank you!
Contract Type: Fixed term until November 2025
Location: Hybrid or Home Based (office location London)
We have an exciting opportunity to join our Third Party & OYO (Organise your own) team as an Events Fundraising Coordinator. Your focus will be supporting on a portfolio of sporting events including running, cycling, walking and skydives, helping the team to maximise all fundraising opportunities for the Society so we can reach our ambitious income targets.
You will be responsible for recruiting and supporting our participants, ensuring your events are performing well against agreed income and expenditure targets, delivering event day logistics, as well as carrying out a range of admin and database tasks.
About you
We are looking for an organised, ambitious and target driven individual who has experience working in a busy events environment. Working across multiple events you will need to be able to prioritise your workload and focus on the right task at hand to provide the biggest impact for the team and most importantly the lives of people affected by dementia.
You will be self-motivated and have a strong attention to detail for working with data to evaluate your work and make future decisions.
The successful candidate will join a large supportive team so we are looking for a great communicator who can build and develop relationships within the team as well as with our amazing supporters and external suppliers.
About Alzheimer's Society
Dementia is the biggest health and social challenge of our time.
There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.
At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.
Our Values
We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.
Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.
Through our values we will make the greatest difference for people affected by dementia.
Equal Opportunities
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Murray Parish Trust
Children with a serious illness are three times more likely to struggle with their mental health. Their childhoods are overshadowed by coming to terms with diagnosis, hospital stays, treatment, feeling different from friends or managing how their illness affects daily life. Many of them struggle with severe anxiety and depression, experiencing isolation and trauma during their journey. These children are at much higher risk of long-term mental health difficulties that are more complex and difficult to treat, on top of living with often complex medical needs.
Actors Jim Murray and Sarah Parish’s first daughter, Ella-Jayne, was born with Rubinstein-Taybi Syndrome in 2009 and spent half her short life in paediatric intensive care, Southampton Children’s Hospital. Ella-Jayne died, at home, just eight months old. After they recovered from the immediate horror, Jim and Sarah felt an overwhelming drive to help other children and families and founded The Murray Parish Trust in 2014. They were awarded MBE’s in the King’s New Years Honours 2025 for services to seriously ill children and their families.
Our charity delivers projects that support the mental health of seriously ill children and their families. We improve access to specialist, imaginative and empowering support, at the earliest possible moment, to prevent long-term mental health difficulties. We do this by delivering a vast range of projects in children’s hospitals, hospices and other health or community settings across the UK. These include drama, dance, art, nature and music therapy; bereavement and mortuary suites, distraction equipment that reduces anxiety, sanctuary and quiet rooms; sibling support; counselling and therapy rooms; and psychological support for children/family members.
The role - Head of Public Fundraising and Operations
This is an exciting new chapter for The Murray Parish Trust. Our new Head of Public Fundraising and Operations will work closely with the Board of Trustees and our Head of Philanthropy and Projects to scale our impact and expand reach nationwide. They will play a pivotal role in leading operations and shaping the charity’s future, as well as leading on growing income from community, corporate, individual fundraising, which have been identified as strategic fundraising priorities.
We anticipate time will be split roughly equally between leading public fundraising and operational management. There is some freelance support with marketing, corporate and community fundraising, and volunteer coordination, plus trustee support with events; there is scope to expand the team as income grows. This role will support their work as well as personally deliver public fundraising activity, taking sole responsibility for individual giving and legacies.
This is a job of variety, innovation and opportunity. We are looking for an experienced fundraiser, perhaps an aspiring charity CEO, who is looking to develop skills and knowledge in charity management and strategy. This is a job for someone who is ambitious, collaborative, proactive and who has a genuine passion for championing the mental health of seriously ill children and their families.
Key responsibilities
Fundraising: Work alongside with the Head of Philanthropy and Projects to implement the fundraising strategy, including:
- Delivery of the specific fundraising activity delegated to this role to grow income year on year (individuals, community, corporate, legacies, events), supported by the work of freelancers.
- Strategic oversight of all public fundraising including monitoring, evaluating and reporting to the Board.
- Ensure excellence in donor stewardship that helps retain, grow and diversify support from existing donors.
- Maintain a proactive focus on donor acquisition, across the UK, prioritising areas where we have projects.
- Effectively utilise the CRM to proactively and accurately capture donor information and consents.
- Strong focus on return on investment to ensure efficiency in working nationwide, carefully prioritising activity.
Charity management and operations
- Help to shape organisational strategy, using data insight to drive decision making.
- Data management lead; incl. CRM management, data protection, embedding a culture of data collection.
- Lead on setting and managing annual income and expenditure budgets.
- Ensure compliance with the latest regulatory requirements and sector best practice.
- Coordinate and manage policy, procedure, risk management and wider charity administration.
- Provide support for financial management; incl. outsourced book keeping/monthly management accounts; working with accountants to ensure timely production of the Annual Report and Financial Statements
- Work closely with Board members with specific lead responsibility, incl. with the Treasurer in the production of cashflow and other financial reports.
- Supported by the volunteer coordinator (freelance), manage and develop a network of volunteers and ambassadors (e.g. talks, photo calls, events, collection tins, admin, research).
- Act as Secretary to the Board; including statutory filing, coordinating quarterly meetings and taking minutes, compiling/circulating Board papers, diarising other meetings and communication as needed.
- Represent the charity externally with diverse stakeholders.
- Responsible for the effective management and leadership of the public fundraising and operations team.
Within your cover letter, please provide detail about how you meet the person specification within the Job Description, providing evidence and examples wherever possible. This will be used by The Murray Parish Trust to score your application objectively against shortlisting criteria. It would also be helpful to include why this job opportunity and/or our charity particularly appeals to you. Thank you.
Registered Charity
1 - 5
Supporting the mental health of seriously ill children, and their families, through specialist, imaginative and empowering projects.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service, in this home based role.
Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Position: S11232 Stroke Support Coordinator
Location: Home-based, Surrey. However, extensive travel will be required as part of this role (may include team meetings or other work related meetings)
Hours: Part-time, 21 hours per week (flexible working and job share applications welcomed)
Salary: Circa £16,043 per annum (FTE circa £26,700 per annum)
Contract: Services are contracted, we there is currently funding for this contract until 31 August 2025
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 16 February 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: 20 February 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.
Reporting to the Stroke Service Delivery Coach, the Stroke Support Coordinator will:
• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support clients to make informed lifestyle changes which will help them to prevent further strokes.
• Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
• You will have excellent IT skills and demonstrate a flexible approach to your role.
About You
The post holder will have experience/background in:
• A caring profession ideally with experience of supporting people with disabilities.
• Setting up and running virtual groups.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role
The use of a car with business use cover and the ability to drive is essential to be able to fulfil the requirements of the role.
To fulfil the role you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a covering letter of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Life After Stroke Service based across Devon. This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
This is a home based role and applications from individuals who are seeking flexible working options, including reduced hours and job shares are welcomed
Position: S11239 Stroke Association Support Coordinator (three posts)
Location: Home-based Across Devon. Located in East/Mid Devon, South Devon/Torbay and West Devon/Plymouth - However, Frequent travel will be required as part of this role (to include team meetings or other work related meetings)
Hours: 3 x 35 hours per week positions available
Salary: £26,700 per annum (for 35 hours per week, pro rata for less hours)
Contract: This is a fixed-term contract until 31 March 2026. Our services are contracted, we currently have funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 2 March 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To Be Confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and provide key worker support to meet the needs of stroke survivors and carers across the stroke pathway. Providing a range of innovative support solutions, supporting them to meet their desired outcomes.
The Stroke Support Coordinator will:
• Support new stroke survivors and their carers from hospital discharge into the community.
• Provide personalised information, advice and support.
• Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
• Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
• Review stroke survivors at the six-month point.
About You
The post holder will have experience/background in:
• A caring profession ideally with experience of supporting people with disabilities.
• Organising and facilitating service groups
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Please state any preferences for location and flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours and job shares are welcomed.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
At Unlock we want to ensure that people with criminal records have access to the best quality support possible.
We have our website which receives over 1.5 million visits, and our helpline with nearly 10,000 contacts every year; now we want to take this support out into communities to make sure our expertise gets to everyone who needs it. With over 12.5 million people affected by a criminal record and with this number growing, we know our service is even more important than ever.
We want to build a network of community organisations that are connected to Unlock and have access to specialist training in supporting people with criminal records. This new role is pivotal to achieving the vision of Better Advice for All.
If you’d like to be part of this vision and the role fits with your skills and experience, we look forward to your application.
Registered Charity
6 - 10
To help people overcome the long-term disadvantages caused by their criminal records, and work with government, employers and others to enable people
The client requests no contact from agencies or media sales.
Thank you!
Thank you for your interest in joining our special charity!
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
Support Network Coordinator (South Central)
Salary: £27,343 per annum (FTE £34,178 per annum)
Location: Home based - Living within Bedfordshire, Berkshire, Buckinghamshire, Hertfordshire, Northamptonshire or Oxfordshire
Contract: Permanent
Hours: 28 hours per week (0.8 FTE)
We are seeking an additional Support Network Coordinator to cover the South Central region (Beds, Berks, Bucks, Herts, Northants and Oxon).
Please note for this role it is essential that an applicant has an SCI or CES, and lives in the specified counties.
Each of the Support Network Coordinators have the responsibility for delivering, maintaining, and expanding the support services available to SCI people and their families in their region of the UK.
The post coordinates two vital parallel strands:
- In your region, to reach and support newly and long-term spinal cord injured people and their families:
- Developing a strong partnership with all available specialist services, charity and business partners; managing a dedicated team of volunteers as well as providing direct support to SCI people with more complex needs.
- Nationally, working to facilitate the link between SCI people and the network of services:
- Referring SCI people and their families to our clinical/health expert support teams and advocacy services; working with the Digital Engagement team to build on-line links to regional partners in your area; supporting fundraising, campaigns and communications.
Benefits
- Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
- Access to Group pension scheme (6% employer contribution)
- Access to Group life assurance scheme
- Access to Healthcare cash plan
- Access to Employee assistance programme (EAP)
- Employee volunteer days
- Access to discounted gym membership
- Free car parking at Milton Keynes, Head Office
- Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.
This post will play a critical role in achieving our ambitions. We hope that the role inspires you and we look forward to receiving your application.
Closing date: 10 February 2025, 9am
Interview dates: 12/13 February 2025 at SIA House, Milton Keynes.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.
We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.
No agencies please.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
We’re seeking a well-organised coordinator to join our growing support services team and help us reach more people living with secondary (metastatic) breast cancer. You will coordinate the successful delivery of face to face and online services providing information and emotional support in the UK.
You’ll work as part of a team based across the UK and arrange delivery of services in the East of England, playing a key role in increasing our reach and uptake.
You’ll liaise with venues, expert speakers and support our team of dedicated qualified sessional therapists, as well as providing technical support for the running of monthly online services. And you’ll build productive relationships with healthcare professionals and other stakeholders to promote our services and increase their reach and uptake.
About you
We’re looking for someone with experience of developing and delivering information and support services, preferably in a health or charity environment. You’ll understand the challenges for people living with illness or complex health or social needs and be keen to use your excellent organisation and time management skills to juggle a busy workload.
You’ll enjoy working collaboratively and managing relationships with a range of stakeholders. A great team player, you’ll be flexible and able to travel and work outside normal office hours, including regular overnight stays. Above all, you’ll relish the opportunity to deliver our ambition to provide support for anyone living with secondary breast cancer who needs us, by making our services more widely available and accessible.
Job description and benefits
Please download the job description and our attractive benefits package.
Home working
This role is primarily home based with travel expected across the east of England and occasional travel to London and/or other parts of the UK.
When applying
We hope you choose to apply for this role.
Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact Breast Cancer Now recruitment.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date
Monday 17 February 2025 at 09:00am
Interview date
Week commencing 24 February 2025
Thank you!
The role of our Events Coordinator is to drive forward Yorkshire Air Ambulance’s fundraising efforts through the coordination, delivery and review of our portfolio of income generating events throughout the year, and providing events expertise and support to colleagues across the organisation.
Key Responsibilities and Duties:
Coordinate, plan and deliver a portfolio of events:
Concurrently project manage all aspects of specific events (charity-owned, third-party and challenge events), ensuring all tasks are assigned and completed as per each event’s project plan.
Produce event budgets and ensure events are run within budgeted expenditure and achieving budgeted income, negotiating with suppliers for the most cost-effective prices where appropriate.
To evaluate event performance against agreed objectives and ensure these insights and learnings inform future decision making and planning.
Propose new test events for the charity to diversify its portfolio, researching and building the business cases.
Maximise events income and develop new relationships with potential partners:
Monitor and manage the Events Fundraising budget for your responsible events and forecast as necessary, accounting for variances and taking a proactive approach where required.
Produce event evaluation reports at the end of each event to capture learnings and to support with planning for the next event.
Ensure future opportunities for the charity are followed-up post-event and are recorded as a soft-benefit in any event evaluation reports.
Ensure accurate recordkeeping of supporters, projects and events, using the Fundraising database.
Deliver high quality, donor-centric supporter care and stewardship, ensuring a quality experience for supporters at all events that reflect the values and identity of the YAA, and builds long-term relationships with our supporters.
Create and implement a marketing, communications and advertising plan:
Work alongside the marketing team to devise a multi-channel marketing plan for events and feed into the Fundraising team’s general marketing and communications planner.
Liaise with the Marketing and Communications department and external agencies to produce marketing material to support the promotion of events and post-event PR.
Update online event listings and ensure the YAA website event page is up-to-date.
Develop excellent relationships and represent YAA at the highest levels:
Maintain excellent, professional relationships with both new and existing supporters and suppliers.
Work with colleagues and volunteers across to raise the profile of and recruit event participants and attendees, and to pass on leads to relevant teams.
Keep abreast of new developments and trends in the fundraising events arena.
Team management:
Work closely with fundraising, marketing, admin and finance colleagues.
Recruit, co-ordinate, engage and motivate volunteers to support planning and delivery of events.
Budgetary responsibility:
Recommend an annual Events Fundraising budget for inclusion in YAA’s annual budget, with detailed income/expenditure breakdown, phasing, target ROI, rationale and key performance indicators.
To manage and monitor the budget events fundraising, ensuring income targets are met, costs are in line with the agreed budget.
Submit monthly written performance reports to the Directors of Fundraising.
Personal development:
Attend mandatory training, as directed by your line manager, to ensure underpinning knowledge, skills and competencies are developed and attained, to carry out your job effectively.
Continuously update and develop your expertise and knowledge of charity’s activities.
Share knowledge and skills with other members of the Fundraising Directorate.
Stay abreast of industry best practice, insights and emerging trends and taking proactive steps to quickly and effectively utilise and share findings to benefit the charity.
Develop relationships with peers in other organisations to keep abreast of new developments in the charity and events sectors and to share best practice.
General:
To act as an ambassador for the Yorkshire Air Ambulance by undertaking public speaking engagements when required to do so.
To attend Marketing/Fundraising and Regional meetings as required.
To ensure all systems and processes are followed in accordance with operating procedures.
Ensure accurate records are kept, using the CRM and appropriate MS Office programmes.
To observe Health and Safety requirements at all times and comply with the Charity’s policies and procedures including the requirements of GDPR.
To carry out other duties as required by the Director of Fundraising.
To undertake projects as required and be an active member of certain focus groups.
Experience, Knowledge and Skills Required:
Essential:
Experience in event coordination, preferably in the charity sector, and be able to demonstrate a strong track record in fundraising and achieving financial targets.
Experience of project management and the ability to work on multiple projects simultaneously.
Excellent attention to detail.
Well-developed interpersonal skills, particularly around negotiation, persuasion, motivational and collaborative attributes.
Full UK driving licence with access to own car.
A willingness to travel and work unsocial hours both in the evenings and at weekends.
Computer literacy (Microsoft Office Outlook/Word/Excel/PowerPoint).
Have suitable home based accommodation to provide an office space.
Desirable:
Experience of delegate/supporter management.
The ability to build professional relationships, tell the charities story in order to engage supporters and remain upbeat and positive when in challenging situations.
Proven experience and current understanding of the events fundraising market.
Experience of using a CRM or database.
Residing in the Yorkshire area.
Experience of working from home.
Experience of working to an income/expenditure target.
To apply for this position via our website:
Provide a CV and covering letter stating how your experience, knowledge, abilities and skills match the job requirements along with why you are applying.
Complete the optional Equal Opportunities Monitoring Form.
Please visit our website for further information and for the full job pack.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HR Generalist
12-month fixed term contract from start date
Job Ref: V534
Hours/Days per week: 28 hours per week – (Flexible days/hours)
Salary: £30,000 (£37,500 FTE) plus attractive employee benefits package
Start date: ASAP
Location: Homebased
Closing date: 12th February 2025
Interview date and Location:
1st Interview: 27/28th February- Microsoft Teams
2nd Interview - date to be confirmed- In-person (London)
About Volunteering Matters
At Volunteering Matters we bring people together to overcome some of society’s most complex issues through the power of volunteering. This builds stronger communities and enables everyone to thrive.
We partner with communities to overcome adversity, tackling social isolation and loneliness, improving health, developing skills and opportunities and making sure young people can lead change. As a national charity, we do this at scale, sharing our expertise and building partnerships to make an even bigger impact.
We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.
The Role
We are looking for an experienced HR Generalist to carry out project work; specifically to carry out a policy review and to develop our newly implemented HR system, as well as provide support across the HR team as required.
Working with key stakeholders and HR colleagues we would like the right person to shape, develop and deliver these HR plans and solutions in line with the needs and priorities of Volunteering Matters.
CIPD qualified to a minimum of level 5, with a proven ability to support an organisation through change, you must have excellent up to date knowledge of UK employment law and extensive experience of developing and managing policies and procedures related to an HR function.
Working in a friendly team of 4, reporting to the Head of HR and working with the HR Coordinator and HR Administrator, you will be a vital part of the HR function with a focus on the specific projects but must have a flexible approach and be able to change priorities as required, supporting the team with other activities, including but not limited to: recruitment, induction, employee relations matters, learning & development and manager upskilling.
Employee Benefits
Our ambition is to be the best place to work in the charity sector. We offer lots of employee benefits including:
Fully flexible working
Unlimited annual leave, to achieve a positive work-life balance
Cycle to Work scheme
Interest free season ticket loan (public transport)
Competitive and supportive maternity/adoption/family leave provision
Competitive and supportive sick leave provision
Access to our free Employee Assistance Programme
Lifestyle discount scheme
Location
This role is flexible and will be homebased and/or office based or a mixture of both, depending on your location. The role may require very occasional travel where a case needs to be supported in person. Your working pattern will be agreed with your line manager upon commencement of the role. You will require good internet access to enable remote working, and a suitable home office/workspace. IT equipment and infrastructure will be supplied.
Our Values & Way of Working
In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments:
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application.
We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Registered Charity
101 - 500
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.
The client requests no contact from agencies or media sales.
Thank you!
Head of Growth, Development and Outreach (Maternity Cover)
Location: Home based, with regular travel across the UK for work.
Contract: Full time, 35hrs per week, 12 months maternity cover
Salary: £47,000
Closing Date: 14th February 2025
Interview: A selection day will be held 6th March 2025 at our National Support Centre in London (travel expenses to the selection day will be paid subject to prior approval)
Are you a first-class leader, manager coach and mentor with experience of leading growth in a volunteer involving community organisation?
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for a Head of Growth, Development & Outreach to cover 12 months maternity leave.
About the role
Reporting to the Director of Young People, Volunteer & Business Support the postholder will provide our disbursed team of Growth & Development Workers with clear management, guidance, support and advice on growth, development, volunteer recruitment and retention. The role will coordinate and drive forward our work in these area, helping the Sea Cadets to make a difference to the lives of even more young people across the UK.
The postholder will have excellent management, interpersonal and communication skills with the ability to manage a diverse workload and operate in a collaborative way with others. They will have an understanding of issues facing volunteering, recruitment, retention and growth in voluntary organisations and the effective management and support of remote workers is essential.
Responsibilities
The following is a list of the principal tasks of the Head of Growth, Development & Outreach and is not intended to be an exhaustive list:
- Provide line management for the Project Coordinators, Growth & Development Team Leaders and through them the Growth & Development Workers.
- Providing both management support and technical advice on growth, development and volunteer recruitment, retention and support functions.
- Contribute to the strategic development and sustainable growth of The Sea Cadets nationally.
- Lead and manage the effective implementation of new and ongoing projects that support outreach, growth, development, volunteer and/or cadet recruitment and retention, including but not limited to externally funded projects, liaising with and reporting to funders as required
- Support and advise employees, volunteers and others on the growth and development of the Sea Cadets.
Requirements
- Experience of managing and supporting a disbursed staff team
- Experience of successful growth & development in a community organisation context
- Experience of working with volunteers and a good understanding of how to ensure they are effectively recruited, managed and supported
- Experience of working and/or volunteering in a voluntary youth organisation
- Experience of delivering externally funded projects through the effective support and management of both staff and volunteers
- Experience of liaising with and reporting to external funders
For further information, please download the Recruitment Pack attached.
Benefits
- Flexible Working hours
- Cycle to work scheme and Season Ticket Loan
- 25 days annual leave plus bank holidays, increasing after 2 years
- Life assurance (4x salary) for those that join the pension
- Private medical insurance
- Pension (employer contribution up to 10%)
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
If you are interested in this Head of Growth, Development and Outreach vacancy, please apply now!
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo a criminal record check.
The client requests no contact from agencies or media sales.
Thank you!
Transforming Lives for Good (TLG) are a national Christian charity working in partnership with local churches to give struggling children a hope and a future. We are looking for a well-organised, relational leader who is passionate about the way TLG enables local churches across the UK to get alongside struggling families in their communities. The Church Relationships Lead will work as part of the national Volunteer Programmes (VP) Team, reporting to the Early Intervention Network Support Manager and collaborating with staff responsible for programme training and development.
This is an exciting time to join our growing VP team to support an increasing number of churches who have chosen to partner with TLG through running the Early Intervention (EI) programme. The successful candidate will be responsible for leading and supporting EI Coordinators to effectively run their centres, as well as training new EI coach teams.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. TLG is also committed to safeguarding children and young people and expects all staff and volunteers to share in this commitment. The successful applicant will be required to undertake an enhanced disclosure via the DBS. We would welcome applications from candidates from diverse backgrounds, to enable us to better reflect the needs of the communities we serve.
Hours: Part Time, 30 hours per week
Location: Homebased with access to Greater London and the South
Closing Date: 18th February
Initial Interviews: 26th February Online
Final Interviews: 4th March at our National Support Office in West Yorkshire
Thank you!
The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.
You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.
The role focuses on the key areas of:
· Supporter Engagement and Communication
· Donation Processing and Acknowledgement
· Data Management and CRM Administration
· Administrative Support and Process Improvement
An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time. Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.
Please see the recruitment pack for a full list of key tasks.
The client requests no contact from agencies or media sales.