Volunteer Charity Shop Manager Jobs

Do you have a passion for creating meaningful supporter experiences that drive lasting relationships? If so, we would like to hear from you!

Here at Rainbows Hospice for Children and Young People, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

This vital work would not be possible without our dedicated Fundraising Team! Rainbows receives just seven weeks of government funding annually, and it is through the relentless efforts of our fundraisers that we’re able to remain open for the remaining 45 weeks each year.

As part of the expansion of our Fundraising Team, we’re excited to announce an opportunity for a Head of Public Fundraising & Supporter Experience to join us!

Location: Hybrid, home-based or hospice-based working. (Initially, this role will require regular presence at the hospice in Loughborough.)

Hours: 37.5 hours per week between Monday and Friday with the occasional evenings/weekends for Rainbows events.

About the Role

As the Head of Public Fundraising & Supporter Experience, you will play a senior role in our Supporter Relations Management Team and act as deputy for the Director of Income Generation and Marketing. This pivotal position involves developing and leading strategies to grow our income, engage supporters, and deliver an outstanding supporter experience.

Key Responsibilities Include:

· Team Leadership: Develop and lead a high-performing, collaborative public fundraising team, delivering against ambitious growth targets

· Supporter Acquisition: Deliver on a dedicated Supporter Acquisition Strategy which delivers 5,000 new supporters over the next five years.

· Strategic Planning: Create and implement an effective public fundraising strategy, encompassing individual giving, lottery, in-memory giving, legacy marketing, and supporter journeys.

· Brand Collaboration: Ensure the integration of Rainbows’ brand and fundraising communications to maximise their impact, developing compelling content and case studies.

· Income Growth: Develop plans with the Income Generation and Lottery teams to grow support from regular givers, cash donors, lottery players, and new committed giving propositions.

· Legacy Fundraising: Maximise support from gifts in Wills through strategic planning and delivery.

· Supporter Experience: Act as the strategic lead for supporter experience across all teams, ensuring every supporter feels valued and engaged.

· Further responsibilities in the role of Head of Fundraising & Supporter Experience at Rainbows can be found by downloading the Job Description.

Requirements

· Significant recent experience in public fundraising that includes managing significant budgets

· Proven success in developing and delivering strategies and operational plans.

· A strong track record of leading, motivating, and developing high-performing teams.

· A deep understanding of individual giving, lottery, in-memory giving, legacy marketing, supporter care, and supporter experience.

· Experience using data-driven insights from CRM systems to inform strategy and audience engagement.

· A demonstrable track record of achieving income growth.

· Advanced knowledge of CRM databases and analytics.

· Further requirements can be found by downloading the Person Specification.

Our Benefits include:

· Free onsite parking at the Hospice, Lark Rise, Loughborough.

· Hybrid, and Hospice working location (Need to be in the Hospice to start with).

· Eligibility to join blue light card discount scheme and Company Shop.

· Healthcare Cashback plan.

· Life Assurance.

· 27 days holiday plus bank holidays.

· Contributory pension scheme or Salary Sacrifice Pension Scheme

· Affordable meals at the Hospice, Lark Rise, Loughborough.

· Free Tea, Coffee and Fruit whilst at the Hospice

· Free access to Health Assured employee assistance programme

· Wellbeing support and access to Mental Health First Aiders

· Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors

The Visitor Experience Manager (VEM) is an integral part of the management team responsible for the oversight of a seamless House visit and visitor engagement programme during varied opening hours throughout the year to ensure that every aspect of the experience is taken into account. With extensive management experience in a visitor facing environment, the VEM will act as an ambassador for our visitors across the property, embedding their needs and expectations at the heart of the visitor experience.

With oversight of the house-based visitor operation and shouldering direct responsibility for the seamless visitor engagement programme throughout the year, they will enable a broad range of audiences to have an outstanding and inspirational visit through the consistent quality of our welcome and the stories we tell.

The VEM will play an important role in the growth and development of the Visitor Experience department, championing excellence in operational delivery, recruitment, training, customer best practice, and engagement initiatives. Using their knowledge and understanding of best practice within the sector, they will play an integral part in developing the Visitor Experience strategy and helping to future proof department objectives and delivery of KPIs.

Working Wednesday to Sunday throughout the year, they will be experienced in supporting and delivering a large daily visitor operation and ensuring the best use of staffing and resource across the property.

Primary Responsibilities:

Operational Management

House Based Operation

• Have oversight of the House based visitor operation, supporting the AVEM to ensure;
  • the consistency of visit for all guests
  • presentation standards are exemplary throughout and meet brand guidelines
  • compliance throughout the operation
  • engagement of staff and volunteers with the purpose of their roles and environment
  • visitor feedback is recorded and reviewed, escalating where appropriate
• Create operational House planning document, updating regularly following operational changes
• Look strategically to future proof the house-based visitor operation, regularly benchmarking against other sector leading properties, and implementing change management where necessary 
• Actively support AVEM in operational delivery of house opening and tours programme
• Act as a Fire Warden for the property during opening hours
• Act as a point of escalation for the AVEM and team, confidently responding to any in-person visitor feedback or complaints, resolving any issues raised and escalating with suggestions for improvement to the HVE for review where necessary

Tours and Walks Operation

• Responsible for the oversight and daily operational delivery of the public tours and walks programme non-House based, ensuring it is consistently delivered to a high standard and sufficiently resourced with staff and volunteers
• Act as a central point of contact and liaising between teams and departments to ensure spaces and resources are efficiently managed in a timely manner, in particular: Group Bookings Coordinator, Collections Administrator, and Head of Private Events
• Operational responsibility for the visitor journey and experience, staffing resources and programming at the Wedding Cake/Dairy site, as well as any satellite exhibition spaces
• Conduct informative briefings for staff and volunteer teams ahead of tours and walks
• In collaboration with the AVEM provide motivational and supportive line management and provide resources to guide and volunteer teams, encouraging them to embed the needs and expectations of visitors at the heart of the operation
• In collaboration with relevant colleagues & departments, create agreed scripts and guidance for delivery of walks and tours programme by guiding teams
• Create risk assessments and method statements, pertinent to the operational delivery of the engagement programme
• Prepare ticketing set-up for house-based activity and paid for tours in a timely manner
• Regularly attend scheduled tours and walks to monitor the consistency and quality of the visitor offer, implementing any necessary improvements
• Train to be a guide, covering staff/volunteer shortfalls to ensure consistency in the visitor offer
• Where necessary, support out of hours exclusive access tours, sharing this responsibility amongst the VE management team
• Grow and develop the public programme, with particular reference to accessible and income generating programming
• Work closely with the HVE and VEM, as well as colleagues from the Box Office, Volunteering, Collections, Gardens, Marketing and Events departments to ensure the holistic delivery of excellent visitor care and engagement
• Contribute to the planning and delivery of programming and exhibitions, ensuring all operational aspects are considered and advocating for the needs of visitors
• Work closely with the Collections department to update interpretation materials to ensure that they remain current, relevant and engaging
• Work collaboratively with the AVEM in relations to all house-based tours, supporting them to ensure the smooth running of the operation and efficient management of staff and volunteer resources, whilst ensuring scope for the AVEM to be involved in the planning and delivery of the wider tours programme

People Management

• Line manage the Assistant Visitor Experience Manager (AVEM), providing operational guidance, supporting their growth in post and prioritizing personal development opportunities
• Support & coach the AVEM in managing House based staff (Experience, Operations and Welcome Assistants) and volunteer (House Host) teams
• Consistently provide authoritative and motivational line management for guides and volunteers (Specialist Guides, Garden Guides, Wedding Cake Guides, Visitor Insights volunteers and Hosts & Eythrope Guides and Hosts) teams acting as a friendly and approachable point of contact & where appropriate sharing this responsibility with the AVEM
• Provide motivational and supporting line management for Visitor Insights volunteers and supporting HVE to analyse audiences and the visitor journey
• Create homogenous House team of staff and volunteers, striving to deliver a culture of excellence, whilst adopting a ‘one team’ approach
• Develop a culture of “exceptional service, every time, for everyone” throughout the team and be a role model of best practice
• Motivate teams to be inspired by, engage with, and safely manage historic surroundings  - demonstrating a particular interest in the house, its history and collections
• Alongside the AVEM oversee the implementation of staffing plans to ensure all aspects of the visitor operation are sufficiently resourced and align with agreed budgets
• Working with the AVEM, lead on recruiting talented and enthusiastic people, develop and coach them, driving strong performance through setting clear objectives and giving regular feedback and reviews
• Work closely with the Head of Visitor Experience, Head of Volunteering and AVEM to expand and develop a year-round integrated Visitor Experience volunteering programme – developing a strategy to grow the volunteer offer and adopt sector best practice
• Support the VE management team in performance managing shared permanent staffing teams
• In collaboration with the AVEM deliver inspiring induction and training programmes for Visitor Experience House based teams, enabling proactive staff development and ensuring that a culture of continuous improvement is in place
• In collaboration with the AVEM, develop role specific induction and training materials, continuously assessing their impact as the season progresses and updating where necessary
• Act as VE lead on planning annual best practice visitor care training for staff and volunteer teams
• Provide regular role specific training for staff and volunteer teams, including; collection and exhibition updates, security, access awareness, fire evacuation, collection care, inspecting and using ladders, and disaster management

Developing Best Practice

• Working closely with the HVE, contribute to the Visitor Experience departmental strategy
• Use experience to look holistically at house-based operation, providing a strategy for implementing best practice:
  • Efficient use of staffing resources to ensure compliance obligations are consistently met whilst maximising budgets
  • Professional development of staff team members, providing opportunities to maximise skills and experience, train further in role specific areas and opportunities to progress within the department
  • Build on the development of house-based volunteer roles, expanding the visitor engagement focus and attracting and retaining diverse volunteer
  • Ensure scope for AVEM to be involved in all of the above strategic planning
• Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences
• Use experience to further develop visitor engagement programming, providing a strategy for implementing industry leading tours and experiences:
  • Research and identify audience preferences
  • Looking broadly, research and identify sector leading experiences
  • Working with the Collections and Private Events departments, take an holistic approach to developing a guide recruitment and training programme
  • Further develop existing tours programming, recruiting, training and monitoring the performance of guides/volunteers
  • Support the delivery of grounds based accessible tours and programming i.e. garden and buggy led tours
• Working closely with the HVE and Volunteering department, recruit, train and support talented and enthusiastic staff and volunteers who will deliver our public tours and walks programme and expand and develop a year-round integrated Visitor Experience volunteering offer
• Work collaboratively with the HVE, Group Bookings Coordinator and Marketing team to understand our audiences and to develop tours and walks aligning with visitor and group preferences

Budgetary & Risk Management

• Working with the Head of Visitor Experience, you will manage relevant departmental staffing and operational budgets and contribute to the financial planning process
• Management of the house-based staffing budgets as agreed with HVE
• Champion access for all, ensuring that all visitor offers meet best practice guidance for accessibility and supporting the AVEM in developing and delivering visitor facing access initiatives
• Working closely with the Health and Safety Manager to proactively ensure that all health and safety procedures are consistently adhered to across the site and sufficient training is delivered to FOH teams
• Create departmental risk assessments and method statements, ensuring they are regularly reviewed
• Support in the delivery of emergency and evacuation training for Visitor Experience and other teams where appropriate

Providing Operational Cover for the Visitor Experience Management Team

• Deputising for the HVE in their absence
• Attend key operational meetings providing feedback to the wider Visitor Experience team on upcoming events, and chair the appropriate meetings in the Head of Visitor Experience’s absence
• To provide operational coverage for the VE management team, deputising for the Visitor Operations Manager during periods where the House is closed, to provide adequate supervisory cover for all aspects of the visitor operation
• To act as a second duty manager at large events, responsible for an agreed area of the site and making necessary operational decisions
• Provide operational duty management cover in the absence of the Assistant Visitor Experience Manager

Other Duties & Responsibilities

• Act as a First Aider for Waddesdon staff, volunteers and visitors, (refresher and renewal training will be provided)
• Act as a Fire Marshall (training provided)
• To train as a “White Hat” as part of the Waddesdon Disaster Response Team, and potentially take a leadership role in the event of a major incident
• Work “front line” at busy times such as major events (Easter, Chili Fest, Christmas), or to help cover unexpected or unforeseeable staff or volunteer shortages if required
• To support some out of hours events by acting as a Duty Manager responsible for the operation of the event on the day or night as required
• Co-ordinate and participate in regular Visitor Experience staff and volunteer feedback sessions
• Develop collaborative working relationships and co-ordinate activity with colleagues in other departments to ensure the holistic delivery of excellent visitor care
• Record any accidents or near-misses, working closely with the Health & Safety Manager
• Record and process hours for seasonal payroll
• Record volunteering hours and actively participate in the My Volunteering database
• Keep abreast of latest developments in the heritage/museum sector
• Carry out any other reasonable task as requested by the Head of Visitor Experience

Skills, Experience and Qualities

• 3-5 years’ operational and line management experience in a fast-paced visitor facing role, preferably within the heritage/museum sector 
• An accomplished and experienced line manager with an empowering style, and motivational skills including coaching, team development and effective communication
• Proven experience and passion for delivering a culture of exceptional visitor experience and engagement activities
• Genuine desire to work in a varied operational role, using experience to contribute to departmental strategy
• Ability to manage time effectively and efficiently, across project management and daily operations, being visible and providing support to the team, whilst progressing and implementing departmental planning
• Extensive knowledge of best practice and trends within the museum/heritage/visitor attraction sector, with experience of analysing current practices and developing and delivering operational change
• Excellent people and communication skills, building relationships with internal and external stakeholders as well as the ability to balance complex stakeholder interests
• Experience of working with and managing volunteers, understanding the different approach needed to reward, recognise and motivate volunteers
• Sound understanding of collection care/conservation strategies and techniques
• Ability to remain calm and confident under pressure, using sound operational judgement to resolve issues, with experience of coaching others to attain similar confidence
• Proven experience of managing staffing levels and rostering to deliver high levels of visitor satisfaction and meet all compliance requirements in line with agreed budgets
• Excellent written and interpersonal skills, including some public presentation or guiding experience
• Organized and efficient approach with excellent attention to detail, and demonstrable experience of coaching others to adopt the same approach
• Experience of devising and delivering in-house training
• Some experience of budgetary management and commercial awareness
• Experience of duty and incident management, leading emergency procedures in a public environment whilst remaining calm and confident under pressure
• Practical working knowledge of Health & Safety and security legislation and it’s implementation in a visitor focused environment
• Excellent IT skills, particularly around Microsoft Office, with some use of POS and ticketing platforms
• A keen interest in heritage, arts management and the outdoors, with a particular reference to decorative arts and historic gardens
• Full driving license

This role will be subject to DBS clearance.

Management Development Advisor - Permanent x 2

Full Time - Hybrid Working

Closing Date:12th January 2025

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

About Us

This is a fantastic opportunity to join a team of over 1,420 employees and over 31,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning.  As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response, Falls response, Night Time Economy and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, NHS Cadets and Young Responders programmes). There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers.

Job Summary

The Management Development Advisor will be delivering and implementing innovative training programmes for our employee managers in line with our HEART values. The role will be expected to positively impact and interface with all parts of our organisation and we are looking for someone who is passionate about developing managers and able to practically lead on delivering on our training commitments with the colleagues from across People and Culture and Community Engagement Network. They will be experienced within the field of Management Development and can confidently deliver management training, development and upskilling which builds our inclusive culture. 

About You

To be successful in this role, you need to be educated to GCSE level or equivalent (Grade C / 4) including Maths & English, minimum 5, Learning & Development / CIPD / Training / Teaching or similar relevant qualification, experience in Researching, creating, designing and delivering management development programmes and training  solutions including virtual and blended methods, Skilled and knowledgeable in the development of leaders and managers, learning and organisational development models, continual improvement approaches, methodologies and ability to deliver creative and engaging Management Development events through excellent training and facilitation skills.

About the Role

• Deliver in-house training, development and upskilling programmes which are aligned to meet organisational and individual needs, including induction, people policy, management development, bespoke development programmes for teams, personal skills and other training activities. You’ll take a blended learning approach, tailoring to different learning needs and styles for staff and managers.
• Collaborate with the People and Culture Leadership team to influence and surface organisational matters, to support the delivery of the People Plan, actively working with the Management Development Lead in the development of manager and colleague training and development initiatives ad upskilling to respond to management development improvements
• Train, Guide, coach and advise people managers on good people-practise during change and transition, including coaching, facilitation, mentoring, mediation, to support psychological safety, belonging and retention.
• Support and guide managers on managing their people, through the whole employee lifecycle taking a people centric approach. 

Please see the job description for more detail (this can be viewed on our website or once you click apply)

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups.  We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Position: Retail Manager
Salary and Hours: £21,803.60 per annum, 35 Hours per week
Contract: Permanent, Full time
Based: Gravesend, Marie Curie Shop
Closing date: We are reviewing applications as soon as they are received. We advise you APPLY NOW if you are interested.
Interview process: If your application is deemed successful, you will be invited into the store for an interview.

Marie Curie is one of the UK's most loved charities and the leader in end-of-life care and support. We're fighting for a better end of life for all because we believe that every day of your life matters - from the first to the last. You may have seen our recent TV advert here.

Our Retail Manager role offers a fantastic opportunity for you to build on your existing retail experience and commercial thinking to create an inviting shop which encourages sales and promotes excellent customer service.
No week is the same and you'll have bags of variety in your role.

Marie Curie Benefits Package:
- Season ticket loan -for travelling to and from work
- Defined contribution schemes for Pension
- Marie Curie Group Personal Pension Scheme
- Loan schemes for bikes; computers and satellite navigation systems
- Introduce a friend scheme
- Help with childcare cost (TC apply)
- Entitled under Marie Curie Blue Light Card
- Entitled to Benefit-Hub Discount Scheme
- Life assurance - for all employees
- Eye care - (under Display Screen Equipment (DSE) regulations, Marie Curie will pay towards sight tests if you use computer screens and other displays as part of your job)

What's in it for you:
- Annual leave allowance: - England & Wales = 25 days plus 8 public holidays (pro rata)
- Competitive Policy for parental/sick leave
- Continuous Professional Development - (Marie Curie supports and encourages personal and professional development)
- Industry leading training programmes
- Flexible Working
- Free DBS

What we are looking for:
- Sales & Stock Generation. Where you'll get to be creative, always looking for opportunities to attract new customers/supporters every day.
- Management of Staff and Volunteers. You'll get to work with some amazing people. Taking the lead in recruiting, training, managing and supporting volunteers to ensure the effective operation of the shop.
- Administration. You will ensure all financial reporting and management, cash handling, daily banking and security procedures are followed.

You'll be part of a friendly, passionate team with a manager who supports you and your career development.
And best of all, the work you do every day will make a real difference in people's lives

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
We're committed to making reasonable adjustments to support you throughout the application and selection process.

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Retail Assistant Manager    

Salary: £22,310 per year              

Hours: Full time 37.5 hours per week        

Contract type: Permanent 

Location: Bradford-On-Avon

 The Role:

To assist the Shop Manager in the dynamic and efficient management of volunteer staff, premises, and stock for our brand new Julian House Charity Shop opening in Bradford-On-Avon! The role is crucial in maximizing sales, achieving performance targets, and ensuring outstanding customer service that drives repeat business. You will also ensure compliance with all security, health, and safety standards, stepping in to lead the shop in the manager’s absence. 

Responsibilities include: 

• Collaborate with the Shop Manager to meet and exceed income and profit targets by optimizing sales strategies, minimizing operational costs, and continually seeking innovative ways to enhance business performance. 
• Ensure compliance with all statutory obligations, with a proactive approach to health and safety standards. 
• Promptly manage unwanted donations, maximizing revenue from these items through effective disposal methods. 
• Identify and nurture key volunteers to deputize effectively for the Shop Manager or Assistant Shop Manager when needed. 

Qualifications / Requirements: 

• General management, preferably in retail.
• A proactive, customer focused approach to work, demonstrating responsiveness and flexibility.
• Basic Knowledge of Health & Safety, Fire Regulations and ability to identify potential risks.
• Retail experience.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

   If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy. 

Get in touch

If you have any questions about the Retail Shop Manager role, please get in touch with us today! We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!

We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a Full Time, Permanent basis.

As a Store Manager you will manage the day to day running of our Great Denham Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: Great Denham Community Store, Unit 2, District Centre, Great Denham, Bedfordshire, MK40 4GA

Working Pattern: As the store is open 7 days a week, the successful post holder will be required to on a rota basis which will include weekend, evening, and bank holiday working.

Some but not all key responsibilities are:

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Idea Candidates Must Haves:

• Ability to deliver excellent customer service.
• Experience of managing people
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
• Ability to handle cash and reconcile accurately.
• Proven experience of meeting targets and KPI's.
• Basic IT skills.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

The Retail section consists of more than 700 Barnardo's shops across the UK. These high-street stores are reliant on donations from the public and corporate supporters,and generate funds from the sale of these donated items. There are a wide range of shops, from traditional charity stores to book shops and furniture. The Trading division produces and sells a range of products, including cards and gifts.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and  Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates. 

Our basis and values

Benefits

• Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
• 26 days annual leave plus bank holidays, increasing after 5 years service
• The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
• A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
• Service related sick pay from day 1
• Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
• Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
• Cycle2work scheme
• Interest free season ticket loans
• Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
• Free access to round the clock employee assistance program for advice and support
• Access to Barnardo's Corporate University

*T&C's apply based on contract

Battersea's Human Resources team works collaboratively with managers, teams and people across the organisation to create a positive impact for cats and dogs through our people and culture.

We are looking for someone to join our team as HR Operations Manager. The HR Operations Manager will play a crucial role in supporting the employee lifecycle and employee experience here at Battersea, developing and aligning HR practices with Battersea’s strategic objectives. 

The role ensures the efficient and customer focused functioning of the department’s daily operations, with oversight of the resourcing team and leading on policy review and development, the continuous improvement of people processes, HR compliance, and budgeting and contract management. It will also lead to the development, coordination and delivery of key projects which enable the delivery of our People Strategy.

The ideal candidate will be Level 7 CIPD qualified (or equivalent through experience), with experience in a HR management role, successfully leading, managing, motivating, and developing a high performance team.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 22nd December 2024
Interview date(s): w/c 13th January 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Human Resources Manager

Up to £42,000 per annum + benefits (including 25 days annual leave and pension)

Leatherhead, Surrey KT22 7TW.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

The HR Manager will oversee the operational management of the HR department, ensuring the provision of an enabling and supportive service which is customer focused, effective and professional, and will deputise for the Director of HR & Volunteering as appropriate. This is a broad and varied role in a small HR team which covers all aspects of employment and management of staff.

The HR Manager will ensure best practice is followed in recruitment and selection, onboarding and induction, performance management, employee relations, absence management and record keeping.

What we're looking for:

• An empathetic and outgoing communication style – you have strong interpersonal skills, develop effective working relationships with a wide range of people, and give sound and appropriate support and advice
• A helpful and supportive team member - you work with a sense of urgency, using your initiative to get things done, and work collaboratively to achieve results
• A conscientious and disciplined approach to work – you are well organised, with a high level of attention to detail and accuracy and are comfortable with pressure and challenge, managing multiple complex tasks simultaneously.
• Sound knowledge of UK HR and employment legislation – you will use appropriate judgement, work pragmatically, and mitigate risk
• An experienced HR professional, with a level 5 professional CIPD qualification or equivalent experience - you have significant demonstrable experience in a charity and/or commercial organisation at management level.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

• Flexible working hours to balance home and working life
• Access to the Blue Light Discount Card Scheme, and other rewards and discounts
• Time off in lieu
• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)
• Bike to work, season ticket loan and payroll giving schemes
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme (we will contribute 5% of your salary and you will contribute at least 3%)
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and half day Christmas shopping
• A recommend a friend recruitment referral bonus

If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

How to apply:

Please send your CV and a covering letter highlighting why your application should be considered above others to via the link.

Closing date: 31 December 2024

Interview dates: Interview dates to be confirmed

Please disclose in your covering letter if you have used AI for any part of your job application.

Interviews will take place via Teams or in person. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.

Founded in 1924, Woodgreen’s mission is to care for vulnerable pets, whether they have been abandoned, neglected, are vulnerable or simply need a home. Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.

Since our story started, we’ve grown into a charity which helps thousands of pets and people every year through a wide range of services and facilities.  Although the challenges people face with their pets are as relevant today as they were in 1924, looking to the future, we’re excited about focusing more on our prevention work – helping pets and people before they reach crisis point.

Our newly created Business Governance Manager will support us to do this by providing leadership of, and administrative support to, the strategic and operational governance of Woodgreen Pet Charity for which the Board of Trustees is accountable.  Reporting to our Director of Finance and Corporate Services, they will help us to achieve the Charity’s strategic and operational aims whilst complying with all relevant legislation and regulation and striving to adopt evolving best business practices relative to the nature, scale and complexity of Woodgreen Pets Charity.

As a trusted expert advisor they will provide confidential advice and guidance on business governance, manage meetings, and administratively support the work of our Trustees and their committees in a senior capacity.  They will:

• Set, operate and provide ongoing assurance of a Council-approved governance framework and related operating procedures, including standards for groups’ terms of reference, production of routine monthly and quarterly reports to Council and Executive, and policy management.
• Manage and support all Council, Council sub-committees, Executive Leadership Team meetings, and the Leaders’ Forum.
• Maintain all official company records.
• Oversee and coordinate Woodgreen’s programme management, including strategic change initiatives and operational projects.
• Provide routine, proactive and ad hoc administrative support to Council and the Executive Leadership Team.

With demonstrable experience of working with Senior Leadership our successful candidate will be a GradCG qualified or part-qualified member of the Chartered Governance Institute (CGI) or equivalent, or will be willing to commence and complete training to that level.  They will be a confident communicator with an eye for detail and will be able to multi-task with competing priorities working to strict deadlines.

This is a full time, permanent hybrid role, requiring the ability to work flexibly on occasion.  In addition to a starting salary of £44,401 - £54,269 per annum, depending on experience, you will receive;

• 36 days annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Please note that this role is subject to a range of pre-employment checks to include a basic DBS check.

This vacancy may close earlier should we receive high volumes of applications.  Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Are you an experienced operations leader looking to make a real difference in people's lives? Relate Mid & East Surrey, the trusted name in relationship support across the region, is searching for an Operations and Services Manager to oversee the day-to-day running of our impactful charity.

Why Join Us?
At Relate, we know that healthy relationships—whether with family, partners, friends, or colleagues—are the cornerstone of wellbeing. That’s why we’re dedicated to helping individuals, couples, young people and families improve their relationships through expert counselling and mediation.

As an independent charity, we deliver over 5,000 hours of high-quality support annually to people of all ages. With two centres (Epsom and Reigate), a charity shop, and active partnerships with local schools, we’re deeply embedded in our community.

Our team is the heart of our success. You’ll be working alongside:

• 2 clinical supervisors

• 20 skilled counsellors

• 1 dedicated mediator

• 9 friendly receptionists

• 3 committed office staff and management

• Teams of volunteers

About the Role
As our Operations and Services Manager, you’ll play a pivotal role in ensuring our services run smoothly and effectively. This senior position requires a hands-on leader with a knack for problem-solving, a passion for making an impact, and a collaborative approach to team management.

You’ll oversee the operational backbone of our charity, managing administrative systems, leading support staff, and coordinating our reception volunteers to deliver a seamless client experience.

What We’re Looking For

• A proven track record in operational and administrative management, preferably in a client-focused or charitable environment.

• Strong leadership skills to inspire and support a team of dedicated staff and volunteers.

• A proactive, positive approach to problem-solving and day-to-day management.

• A genuine passion for Relate’s mission to support and strengthen relationships.

What We Offer

• The opportunity to make a real difference in your community.

• A welcoming and collaborative team culture.

• A varied and meaningful role in a thriving charity.

This is a part-time role for 25 hours per week, working across both our Epsom and Reigate centres, and some home working.

Salary £22,857 -  £25,000 per annum, depending on skills on experience (based on a full-time salary of £32,000 - £35,000)

This post is subject to a Standard DBS (Disclosure & Barring Service) Check.

Closing date - 19th January 2025

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. As a charity we could not plan for our next programme of artistic work, or our community and outreach projects, without the support of our philanthropists and members. As an organisation we are committed to ensuring that all philanthropists and members enjoy a rewarding relationship with our organisation.

The Development and Advocacy Department are looking to appoint two experienced Philanthropy Managers to join our Philanthropy team on a permanent basis. Reporting to one of the Senior Philanthropy Managers, in this role you will manage a number of philanthropic relationships and make a significant contribution to the team through developing new initiatives and growing the portfolio.

The ideal candidate profile for this post will be a team player, with the following credentials:

• An established track record in philanthropy or fundraising for major organisations
• Demonstrated success in managing a portfolio of high value relationships with experience of personally securing significant gifts
• Ability to think strategically to devise relevant engagement and cultivation plans and identify opportunities for approaches to prospects
• A balance of experience and innovation to be able to develop new ideas and launch new initiatives successfully
• Credibility as an ambassador in the area of philanthropy, able to work effectively at senior levels and liaise with high-net-worth individuals
• Strong project management skills, with demonstrable experience of solving complex problems, drawing on given resources and collaborative working

A working knowledge of our repertoire is not a pre-requisite for this role but the ability to upskill quickly in our art forms in order to confidently speak to prospective donors is essential.

Sue Ryder supports people at the most difficult times of their lives because we believe no one should face death or grief alone.

Are you an experienced fundraising with a proven track record in delivering income growth through the development of corporate partnerships and relationships?

Sue Ryder is looking for a Corporate Partnerships Manager to join the Fundraising team and develop Sue Ryder’s national Corporate Partnerships programme to drive income growth and develop new partnerships in line with the organisation’s strategic aim to provide more care for more people.

The Role
Reporting to the Senior Corporate Partnerships Manager, you will identify and develop a robust pipeline of corporate prospects aligned with Sue Ryder’s strategic aims and aspirations.

Key Responsibilities:

• Help develop on a multi-year corporate partnerships strategy, activity plan and budget in order to significantly grow income from national corporate partnerships.
• Work with corporate donation manager in retail develop strategic relationships with corporates to grow donated goods and services.
• Support the Community Team to significantly grow local corporate income
• Develop strategic two-way face to face relationships with key prospects finding routes to new networks in their peer group in order to build a robust new business pipeline and ultimately grow income
• Participate in budgeting and financial management at departmental level

About You:

• Demonstrable experience of securing significant corporate donations and working with corporate partners to demonstrate success in new business and of securing 6-7 figure partnerships
• Proven experience of delivering income growth through the development of corporate partnerships and relationships
• An expert networker – capable of planning and establishing networks that facilitate relationships with key decision makers in large organisations
• Proven experience of developing compelling corporate propositions that are in line with the organisation’s strategy and meet the brief of prospective corporate partners
• Sound understanding of the legal and contractual aspects of corporate partnerships

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
• Staff discount with thousands of retailers
• Refer a friend scheme - £250
• Enhanced maternity, paternity and adoption pay
• and lots more. Please visit our careers website for the full list.

Closing date: Friday 3rd January
Interview date: W/C 6th January

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

About Hull University Students' Union

Hull Students' Union is here to make a difference to the student experience at the University of Hull. We are dedicated to empowering students, creating engaging experiences, and championing their voices. We are a diverse and vibrant team committed to supporting the needs of our students, and we need someone who can help us communicate our vision and values effectively.

The Role:

As the Marketing and Communications Manager, you will lead the development and execution of our marketing and communications plans, driving engagement with students and the wider community. You’ll oversee our digital platforms, social media, campaigns, and internal communications, ensuring that our messages are impactful and reach the right audiences.

Key Responsibilities:

• Develop and implement comprehensive marketing and communication plans.
• Lead on content creation, including social media, email marketing, and print materials.
• Manage the Students' Union's brand and ensure consistency across all channels.
• Analyse marketing performance, using data to optimise campaigns and measure success.
• Collaborate with internal teams to deliver effective student-focused campaigns and events.
• Provide expert advice and guidance on all marketing and communications-related projects.
• Oversee media relations and external communications to raise the profile of Hull University Students' Union.

About You:

• You have significant experience in marketing and communications, with a strong understanding of digital platforms and social media.
• You are a creative thinker who can develop engaging content and innovative campaigns.
• You are highly organised, able to manage multiple projects simultaneously and meet deadlines.
• You possess excellent written and verbal communication skills.
• You are confident in managing teams and collaborating across departments to achieve shared goals

Why Hull University Students' Union?

• Be part of an exciting and dynamic charity that makes a difference to students’ lives.
• Enjoy a supportive, inclusive, and friendly work culture.
• Opportunities for professional development and career progression.
• Generous holiday allowance and other benefits.

If you’re looking to make an impact and bring fresh, creative ideas to a vibrant, student-led organisation, we’d love to hear from you!

Reports to; Chief Executive Officer

Direct  reports:Managers are expected to have between 2-6 direct reports. There may be additional Student Staff/Interns during the Academic year.

Budget responsibility: Managers are designated budget holders and have responsibility as set out in the Financial delegation’s policy.

​About the Role 

Service Delivery

• To lead a team that deliver effective, impactful, tailored communications that is well researched, resourced, planned and reviewed; supporting all departments across HUSU and HUSUS Ltd to promote their services to members and customers.
• To support HUUS Ltd in marketing to drive increased revenue.
• To organise, lead and participate in cross department project teams to support HUSU campaigns and development activities.
• To work with all departments to lead Freshers, the annual festival of welcome for all students at the University of Hull ensuring all members are appropriately welcomed to Hull with a programme of events and activities that are promoted to students across all years of study.
• To work with all relevant departments and the student body to realise successful events i.e. End of Year events, Varsity and any other significant events brought by the Presidents.
• To lead the marketing team in promoting our annual elections ensuring that set priorities for elections are met.
• To develop and lead operational marketing plans annually.
• Organise effective, streamlined systems and services for graphic, print and film production.
• Organise and lead development of the content management of the Union’s Web presence working with colleagues from all departments.
• To develop our expertise in the use of segmentation, data and targeted communication using the Student Union Management System. (SUMS)
• Ensure that resources are effectively allocated and managed to match the needs of the Students’ Union.

Reporting and Information Management and Compliance

• Using our Student Surveying process and other tools, measure the response, impact to key campaigns e.g. Freshers Hull.
• To present relevant board reports to the Board of Trustees, Committees, Union Council and other meetings as required.
• Ensure all external facing materials (print and online) are within regulatory compliance standards.
• Review materials and support tools and monitoring copyright and GDPR policies.

Team Working and Relationships

• To provide day-to-day management, support and development of the marketing team, setting and agreeing performance targets and enabling them to achieve their best through effective recruitment, development, recognition, and performance management.
• To support Presidents in their roles and interactions with Staff Students, the University and wider community. Work closely with the Presidents to support their activism, campaigns and representation work.
• To develop and deliver marketing and public relations training to the Presidents
• Working with Management colleagues to ensure that all departments marketing and communication needs are considered and supported.
• To manage relationships with our Advertising and Commercial marketing partners in relation to Freshers and at other key points throughout the year.
• Build effective relationships within HUSU, the University of Hull including across the University Marketing, Communications and Internal Communications.
• To develop and maintain effective relationships with external key stakeholders both locally and nationally.
• To develop and maintain effective relationships with local, national, industry and student media to ensure positive coverage for HUSU.

General duties and responsibilities

• To act as adviser to all Trustees on interactions with local, national and student media, ensuring an appropriate response to requests.
• To ensure that personal knowledge and skills are updated to ensure effectiveness in meeting work objectives.
• To maintain an up to date knowledge of marketing best practice, monitoring industry trends and developments, both within the students’ union movement and externally, and to recommend the introduction of new initiatives and communications methods.
• Ensure confidentiality at all times in the handling and dissemination of information and data, and embedding and implementing GDPR across the workload.
• Carry out all duties in line with Student Union policies, vision, values and strategic aims.
• Ensure the Health and Safety policy and procedures are followed at all times.
• Maintain an active awareness of issues and practice in Students’ Unions nationally in order to build on good practice and identify trends, innovation and development opportunities.
• Carry out any other duties as may be required from time to time under the overall scope of the role.

About You

Essential

Qualifications & Training

• Degree in a related subject or equivalent experience

Experience

• Experience of leading a team
• Experience of writing, and managing a budget
• Experience of building and developing stakeholder/client relationships
• Project management experience
• Public relations experience
• Experience of delivery Presentations

Skills/Ability/Knowledge

• Effective report writing
• Analytical skills
• Creative problem solving
• Flexible, postive approach
• Effective networking
• Good interpersonal skills​

Desirable

Qualifications & Training

• Marketing and or Communications qualification

Experience

• Experience of managing a team within a marketing and communications environment
• Experience of designing and delivering training

Benefits

Generous annual leave entitlement of  27 days plus bank holidays and a further 3 statutory days to be taken between Christmas and New Year.

• Cycle 2 work scheme
• Health Cash Plan through BHSF
• Free Eye Test Vouchers
• On- site parking at minimal cost
• One day paid Volunteering day
• All staff event days
• Access to Headspace
• Discount in our SPAR shop, Wetherspoon Sanctuary and The Asylum plus opportunity for free tickets to events.

We are committed to ensuring our workforce accurately reflects the diversity of the world we live in.  We positively encourage applications from all individuals irrespective of gender, age, home country, ethnic background, sexuality, religious beliefs or disability.

All candidates will be treated equally and all appointments made on merit.

For further information or for details of how to apply please click 'Apply' to be directed to Hull SU's website.

Closing date: 17th January 2025

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: To champion the rights, needs and ambitions of the people we support - they are at the heart of everything we do. We stand by them and we work together for change.

• Assisting staff and the people we support to present at conferences, workshops and other events with key stakeholders including MPs, Councillors and commissioners.
• Building relationships with key organisations and stakeholders, including the people we support and their families, frontline staff, volunteers and commissioners.
• Identifying problems and solutions that relate to the people we support and raising awareness of these issues on a regional and national level.
• Working collaboratively with the communications team to create engaging content for blogs, campaign emails, case studies, social media and PR.
• Identifying opportunities to strengthen the Trust’s campaigning identity.
• Providing regular reporting to internal stakeholders such as leadership teams and Trustees.
• Assisting with the organisation of virtual and in-person events that raise awareness of our campaigning work.
• Keeping up to date with changing policies and legislation in relation to vulnerable children and young people’s rights, social care and disability rights.
• Improving the Together Trust’s visibility in UK Parliament by supporting the Communications and Campaigns Manager to attend sessions, submitting evidence and nurture networks.
• Supporting the Policy and Campaigns Manager in their role, deputising for them where necessary.
• Championing diversity, equality and inclusion, in addition to meeting legal and charitable regulatory requirements.

• NVQ/QCF Level 3 or 4 or equivalent experience.
• Experience of researching and analysing complex information such as policy and legislation.
• Experience of writing and editing impactful communications.
• Ability to work with multiple teams to deliver campaigns including fundraising, communications and frontline service staff.
• Commitment to meeting the needs of the people we support so they are empowered to make decisions to support the direction of our strategy.
• Ability to help bring in new ideas with the ability to assimilate and make sense of complex data and research. 

Benefits

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. 

You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.