Vocational Services Jobs

Do you want to help build a world where everyone feels part of a community?

Do you drive reliable delivery and ongoing improvement of programmes?

Are you a strong and highly motivated team leader?

If you answered yes to all of the above, this could be the role for you! We’re looking for an experienced part-time programme manager to develop the delivery of key projects: our community & children’s offer; intergenerational initiatives; events and communications; and corporate partnerships

What we do

Time & Talents is a lively, busy community centre in the heart of Rotherhithe, SE16. Set in a leafy heritage building, and ‘T&T2’, our second venue in Surrey Quays Shopping Centre, we offer something for everyone. With a history of 137 years of supporting people of all ages in Rotherhithe and Bermondsey, we bring people together for mutual support, fun and friendship, with a wide range of services and activities for older people and other adults, along with volunteering and children and families’ projects. Since resuming services post-Covid, we have realized the needs and wants of the community have shifted from our previous offer. We have a strong Community Development programme to connect with and rebuild our offer, including some big changes to pre-Covid ways of working. Building on a strong track record, we intend to continue working with the community to deliver activities and events that meet local needs while also providing opportunities for fun and friendship. Our community offer includes activities connecting children to nature and tackling food insecurity; accessible community fitness and wellbeing activities; and intergenerational activities and events. We are re-developing our offer whilst staying focused on our aims: ensuring that everyone feels part of a community and that no one is isolated or lonely. We are looking for a fresh pair of eyes to help us evolve this work.

The role

In this role, you’ll be responsible for:

• Strategic development and oversight of community programmes for children, adults and across multiple generations

• Leadership and line management of team; oversight of sessional facilitators and contractors used by team

• Setting programme budget and service targets; monitoring and evaluation to ensure delivery against these

• Playing a key part in building, broadening and developing new funding for these programmes and maintaining relationships with current funders

• Lead role in planning and execution of community events

• Development of corporate partnerships and CSR relationships

• Responsibility for general outward communications, including social media

• Contributing to the wider organisation as a member of the Senior Management Team

• Acting as Deputy Safeguarding Lead

About you

You have a track record of developing and delivering excellent community programmes in the third sector. You’re a seasoned team leader with experience of change management. You have an outwardlooking approach and are passionate about building programmes with community buy-in. You’re flexible, accountable, take responsibility, are highly organised and skilled in multitasking and balancing priorities. You have experience of fundraising and maybe other types of income generation. You have strong relationship building skills – internally and externally - and build trust and credibility easily. You are passionate about the power of community to connect and support people.

About us

We are an energetic, experienced, and passionate team of 17 mostly part-time workers with a strong sense of shared purpose and a lively sense of humour. You’ll have the chance to make a big contribution to a strong and innovative organisation which has doubled its reach and impact in recent years. This role is four days per week, with flexibility for regular evening and occasional weekend working. Time & Talents is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

If you would like an informal chat about the job, please email recruitment @ timeandtalents. org. uk with your phone number and a suitable time for us to call. The closing date is 09:00 Wednesday 23 October 2024.

We are looking for a new team member to provide full administrative and programme support to the Employment & Careers team. The role will involve supporting the team in the day to day running of the service including the preparation of contract documentation (such as registration forms, as well as specified supporting evidence: ID proofs, Proofs of Address etc.) for submission to funding partners, uploading data spreadsheets and CMS systems, and supporting the team with promotion, outreach and engagement of our services. This includes conducting follow-ups and answering queries (by phone, email and in person) from both current and prospective participants on the programmes being delivered by High Trees. They will also be responsible for the preparation of finance related performance evidence for monthly/quarterly submission.

The successful applicant will have experience of providing efficient administrative support, be very organised and able to work to deadlines while maintaining a high level of attention to detail. Must also be flexible and excited about being at the heart of a small but fast paced team which is committed to providing an excellent service to High Trees’ users.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

The Immigration Adviser at LAH will provide advice and assistance on basic visa and immigration matters, including handling straightforward cases, often referred to as "initial advice" or "entry-level advice." You will assist LAH service users with applications within the immigration rules including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave and Settlement and British citizenship applications, offering advice on non-complex immigration rules and regulations, and explaining to LAH service users the relevant procedures, helping them to complete application forms and gather necessary supporting documents.

LAH’s Immigration Advice service is currently provided in partnership with Seraphus, an external law firm. This collaboration offers valuable career development opportunities for the right candidate, including mentoring and the chance to shadow one of their experienced practitioners.

Additional benefits: Paid OISC Level 2 Training

Main duties and responsibilities 
● Efficiently responding to LAH service users' inquiries while creating a friendly, warm, and welcoming environment
● Providing one-to-one specialist high-quality immigration advice at OISC Level 1 on basic immigration matters, including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave to remain, Settlement and British citizenship applications, providing guidance on eligibility and ensuring LAH service users understand their rights and obligations
● Representing LAH service users by completing straightforward application forms, such as visa and leave to remain applications, and assisting them in gathering and preparing the necessary documentation for their applications, maintaining professional conduct with LAH service Users at all times
● Liaising with the Home Office and other relevant authorities on behalf of LAH service users for non-complex matters and submitting high standard applications to the Home Office
● Assisting LAH service users with correspondence related to their applications or immigration status
● Recognising when a case is beyond the scope of OISC Level 1 authorisation, such as appeals, asylum cases, or more complex immigration matters, and referring these to higher-level advisers or solicitors
● Operating within professional boundaries, ensuring confidentiality is maintained at all times

Monitoring and Evaluation
● Maintaining accurate records and case files, ensuring all advice and actions are properly documented, adhering to OISC Code of Standards and AQS
● Overseeing administrative systems for case management and partaking external file reviews and supervision as instructed, tracking workload, and monitoring submitted applications and their outcomes
● Assisting in demonstrating the impact of our work by recording clear and detailed case notes in our database and tracking outcomes against project targets, identifying challenges and issues affecting the LAH community, all of which will be used to inform our provision
● Providing LAH management with necessary information on the Immigration Advice service, including case studies, detailed reports, and relevant data when required

Professional Development
● Participating in learning and evaluation sessions with partner organisations as relevant
● Attending regular staff and other team meetings as required
● Undertaking OISC Level 2 training procured by LAH
● Staying current with legislative changes and policy updates affecting individuals' rights to remain in the UK, and adhering to best practices set by the Office of the Immigration Services Commissioner (OISC) and Advice Quality Standard (AQS)

Other Accountabilities
● Ensuring that work is carried out in accordance with LAH's policies and procedures as well as with the OISC and AQS Code of Standards
● Participating in regular one-to-one sessions for both service and professional development purposes, including regular supervision to assess the quality standard of advice work
● Working closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as needed to address the holistic needs and circumstances of LAH service users
● Supporting the preparation for audits by the OISC and AQS, as well as for internal and external reports
● Collaborating with the Head of Operations to ensure the smooth running of the service and implement an efficient administrative strategy
● Conducting workshops and presentations on immigration matters as instructed
● Assisting in creating, maintaining, and distributing relevant informational materials and resources for both the team and service users

Deadline to apply: We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. Our aim is to recruit the most suitable candidate for the job, and we welcome applications from individuals of all backgrounds. We particularly encourage applications from those who identify as members of minoritised groups, as well as from Latin Americans and individuals with lived experience of migration and/or second generation to better reflect the community we serve.

A fast-expanding IAPT compliant Service requires a service administrator to support a team of volunteer counsellors.  Mind in Enfield and Barnet is a local, independent mental health charity, working in partnership with other statutory and voluntary organizations to provide a range of services to the local community. The service administrator will work alongside volunteer counsellors, service managers and other clinical staff. This is an integral service of the organization delivering counselling to around 650 people per year. We are looking for a highly motivated and enthusiastic individual with work experience in a counselling service.

Seeking a proactive and experienced Administrator to ensure the smooth day-to-day running of a busy and growing IAPT counselling service through excellent administration skills. You will work closely with and support the Therapy Service Co-ordinator and Therapy Service Administrators to ensure effective administration and organisation of the service.

Experience

• Experience of working in mental health service provision and voluntary sector
• Experience of working in a client-facing administrative and reception role
• Experience in appropriate handling and storage of confidential and sensitive information
• Excellent secretarial skills

Skills

• Awareness of the needs of people with mental health issues in the community
• Commitment to valuing diversity
• Excellent verbal and written communication skil
• Excellent multi-tasking and time-management skills
• Excellent organisational skills
• Ability to set up and use databases and reports as required
• Ability to meet deadlines and sometimes work under pressure to tight deadlines
• Good listening skills and an ability to work with challenging clients
• Ability to work flexibly as part of a small team as well as on own initiative
• Ability to deal with a range of staff issues with confidence and be a pillar of support for the service

Knowledge

• Excellent IT skills and knowledge of Microsoft Office Suite (including OneDrive) and database systems
• Good knowledge of office administration
• Previous experience of diary management and scheduling

Education & Qualifications

• 5 GCSEs or equivalent
• NVQ in Administration or equivalent

This position is part time, (22 hours per week) and is based in our Enfield Office in Fore Street, N9. The office hours are:

Mondays 3-8pm, Tuesdays 3-8pm, Wednesdays 12-6pm, Thursday 10-4pm

Please see attached Job Description for a full list of duties and details on the role.

Deadline for Applications - Monday 30th September 2024.

Embark on a rewarding journey as an Advocate and Advisor with us!

Working across projects you will support D/deaf and Disabled people to have choice and control over their life using a holistic approach. This role is a mixture of supporting Disabled people to express their views and wishes, and ensuring their rights are upheld through Advocacy support and providing advice across topics such as Housing and Benefits.

In this pivotal role, you'll be at the forefront of delivering high-quality Advocacy and Advice for D/deaf and Disabled individuals in Tower Hamlets.

As a key member of the team, your responsibilities will include:

· Managing a caseload offering Advocacy and Advice to D/deaf and Disabled people with a range of impairments. This includes seeing clients through virtual appointments as well as face to face appointments at Reals Offices, partner offices, GP surgery’s or as home visits.

· Promoting Advocacy and Advice across the borough

· Working within Real’s quality frameworks; Real holds the Quality Practice Mark for Advocacy and the Advice Quality Standard.

· Supporting the Coordinator with monitoring and evaluating the service and overall service delivery

Working under the guidance of the Advocacy Coordinator, you'll champion the rights of Disabled individuals, addressing issues spanning social care, housing, health, finances, and more.

The ideal candidate with either hold, or be prepared to work towards an Advocacy or Advice NVQ.

If you are ready to make a difference and advocate for positive change, apply now to be a vital part of our team!

ID: 1287Service Manager

Service:    Norfolk and Suffolk

Salary: Starting at £36,477 FTE per annum, rising to £40,699

Location: Hybrid working and will need to be able to travel throughout Norfolk and Suffolk

Hours: 37 hours per week - Will consider occasional evening and weekend working

Contract: 18-month contract with extension subject to funding

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Service Manager to join our Norfolk and Suffolk team to help support the growth of our services. You will be working closely with our SEN and Mental Health and Wellbeing teams as well as the Operational Manager to deliver high quality and innovative services to families and communities.

Ideally you will have at least 3 years’ experience of working in a mental health or SEN environment in a people management role.  You will need to be a team player but able to work autonomously as well and have the ability to prioritise workload and deadlines.

You will need to think creatively with an understanding of funding and contractual requirements, which vary greatly over 7 different projects.  You will be an excellent communicator with a good sense of humour.

Our teams are currently spread across Norfolk and West Suffolk so you will need to be able to travel independently around the counties with your main base being in our Swaffham office, although some home working may be required.

Main Requirements

· To oversee the for the planning, management and delivery of all services, ensuring that KPIs and CIPs are fully met.

· To work closely with the Operational Manager to ensure quality delivery of services provided the Norfolk/Suffolk team,  staff and volunteers.

· To develop and review the practice wheels and Logic Models that outlines the structure and research basis of the service. To engage with the Family Action Communities of Practice, roadshows and other internal opportunities to ensure strategic aims and objectives are constantly developing.

· To ensure a high standard of quality assurance and professional practice across the staff, through clinical and line management supervision, case audits, the use of MIR, Scorecard and Service Level Reports drawing upon data, and provision of training opportunities.

· Support Operational Manger to explore and identify areas of service needs across Norfolk and Suffolk and to build network and integrational working partnerships to support this.

· To be instrumental in shaping the future of the services both in Norfolk and Suffolk as well as part of the wider Central Team.

· Be responsible for the overall management, mentoring and support of Service Coordinators and, where needed, other staff.

· Deliver Family Action’s formal Annual Appraisal process for all workers, either ‘parenting’ or ‘grandparenting’ as required.

Benefits:

- an annual paid leave entitlement that commences at 30 working days, plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

To Apply:

· Complete: the Application Form and send to inbox 29 (email address located on advert document)

· Closing Date: Sunday 13th October 2024 at 9am

·To learn more about Family Action: Recruitment Pack

·To learn more about our terms & conditions: Summary Terms & Conditions of Employment

·To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

 For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Charlotte Evans (emaild September address located on advert document).

Ministry Development Officer

London/Hybrid (35hrs pw) Salary £42,500

Are you a passionate advocate for the wellbeing of Methodist ministers, lay employees and volunteers? Are you excited about encouraging all Methodists to find their God-given vocations?

The Methodist Church in Britain is seeking a Ministry Development Officer (MDO) for ministerial and vocational flourishing to drive this critical work within the life of the Church.

The role is based within the Ministries: Vocations and Worship (MVW) team of the Connexional Team of the Methodist Church in Britain, which exists to equip the Methodist Church by training, developing and supporting those called by God to serve in lay and ordained ministry. The MDO will support the embedding of strategies which support the Church’s aspiration to be inclusive, justice seeking, evangelistic and growing.

Within the team, the MDO will be responsible for:

• Researching, developing, implementing and evaluating the impact of preventative strategies for ordained ministers’ flourishing and wellbeing.
• Developing wellbeing provisions in collaboration with others across the Connexion for lay volunteers and employees.
• Developing, implementing and delivering a vocations strategy to ensure that people’s rich diversity of gifts are valued, recognised and encouraged within the life of the Church, especially those traditionally under-represented and on the margins of the Church.
• Developing, implementing and delivering structured and planned vocational courses, programmes and discernment opportunities for those at various stages of their life, and faith, journeys.
• Developing the online presence (such as learning resources) of the M:VW team, especially in the areas related to vocational and ministerial flourishing.

You will also be able to forge partnerships as this role will require working and liaising with a variety of colleagues across the Connexional Team, and wider Connexion. The ability to reflect theologically and apply this to all aspects of the post is essential.

You will need to be a member in good standing with a CTBI church.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities. 

If you require reasonable adjustments to be made at any stage of the recruitment process please contact the HR team.

For ministers in Full Connexion the standard terms of service apply and there is a requirement to reside in a London based connexional manse.

Closing date: Sunday 29 September

Interviews: Either Monday 21 October or Tuesday 29 October

This is a fantastic opportunity for an experienced IPS Employment Specialist who is willing to work with people who have a history of offending and complex care needs.  This exciting project provides an excellent service to project participants, their families, and the wider community.

The ideal candidate will have mentoring and coaching ability with a vibrant motivational nature that has resilience as well as passion to inspire change with those that are deemed the hardest to reach. 

Role and Responsibilities  

• Deliver 1-2-1 Individual Placement and Support session (IPS). 

• Adhere to the 8 IPS key principles.

• To monitor performance and initiate and maintain high fidelity. 

• Regularly meet clients to understand their needs, barriers, key skills, aspirations, and goals through completing a Vocational Profiling tool. 

• Produce a Career Plan to help clients to progress into and sustain employment. 

• Support job search, CV production, application forms, interview techniques, and career development.  

• Assess and address client’s support needs including benefits advice (Better Off Calculation), disclosure, and provide support and guidance.

• Facilitate group interventions, where appropriate, to deliver key training messages whilst fostering a peer-support environment.  

• Create referral partners to engage and generate referrals and to create collaborative working partnerships 

• Source job opportunities for clients through tailored job search and regular contact with trusted employers. 

• Employer engagement, to build relationships with employers to support development of jobs 

• Provide In-work support to clients and employers to help sustain employment. 

• To use own creativity and initiative to engage those that are deemed the hardest to reach. 

• To engage learners of all learning styles including visual, auditory and kinesthetic. 

• To plan, organise, prepare, and deliver training sessions and assess as required. 

• To promote high quality training in accordance with AVision for Empowerment CIC. 

A fantastic charity providing services to unpaid carers are looking for a Service Manager, based in Surrey.

Location: Leatherhead in Surrey, with some working from home and within the community across Surrey

Salary: Circa £28,000

 As Service Manager, you will take the lead in the management of the charity’s care workers.

Key responsibilities include:

• Providing professional leadership and guidance to CSWs / CSAs through supervisions and observations, and staff meetings.
• Ensuring maximised usage of resource hours by concise completion of rostering for sector.
• Take the lead in the recruitment and interviewing of CSWs/CSAs for allocated sector.
• Being the first port of call for any safeguarding concerns in designated sector and ensure that fact finding process is followed correctly and reports are clear and concise.
• Completing 70% reviews of service provision and ascertain whether a referral to Surrey County Council is required.
• Submitting clear reports with regards to sector performance to Senior Service Manager each week.
• Ensuring all administrative responsibilities of the Service Manager role are carried out promptly and concisely.

 The successful candidate will have a Care Certificate and knowledge of CQC regulations and Health Care Act and an ideally an NVQ Level 3 in Health and Social Care. Previous line management experience, ideally in a care setting, including rostering and completing observations and supervisions is key, as is a good level of IT literacy, including proficiency in Microsoft Office software (Word/Excel) and the ability to learn to use other digital platforms and software. Crucially you must have the ability to demonstrate dignity and respect for adults and children with care and support needs, and have a thorough understanding of the needs of unpaid carers.

CVs are being reviewed on a rolling basis, so if this sounds like you, then please do get in touch for more information ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to service users and staff in drug and alcohol, hostel and homeless services, increasing hepatitis C awareness, access to testing and referral to treatment, for people living with hepatitis C.  

Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? We are looking for a passionate and skilled peer lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.   

Working under the guidance of the Peer Programme Manager, this post will continue the development of the project, recruiting and coordinating peers across Cardiff and The Vale of Glamorgan. Working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers, the post will coordinate delivery of awareness raising workshops, hepatitis C testing with a focus on local prisons and community criminal justice settings, ensure that service users are referred and supported through hepatitis C treatment and care.  

The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to service users and staff in drug and alcohol, hostel and homeless services, increasing hepatitis C awareness, access to testing and referral to treatment, for people living with hepatitis C.  

Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? We are looking for a passionate and skilled peer lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.   

Working under the guidance of the Peer Programme Manager, this post will continue the development of the project, recruiting and coordinating peers across Cardiff and The Vale of Glamorgan. Working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers, the post will coordinate delivery of educational workshops, hepatitis C testing in community settings, ensure that service users are referred and supported through hepatitis C treatment and care.  

This post will require extensive travel across the Cardiff & Vale, and it is desirable for the post holder to hold a clean driving license and have their own vehicle for work-related travel.

Community Link Worker

Job Description

Salary: £23,000 pro-rata

Salary Band: 1.2

Contract: Permanent

Directorate: National Services

Reports To: Senior Community Link Worker

Closing Date: 30th October 2024

There are four positions available for this vacancy:

Fort Augustus & Foyers: 21 hours

Isle of Skye: 21 hours (2)

Bonar Bridge: 6 hours

We also have one Senior Community Link Worker position available in Sutherland, 32 hours per week and £24,500 pro-rata

Change Mental Health is a leading national mental health charity providing unique support to people with severe and enduring mental ill health. With over 50 years’ experience across Scotland, we believe people affected by poor mental health and illness deserve the highest quality of support in the community and that every person has the right to be valued and to share in the opportunities, challenges, and joys of everyday life. 

The Community Link Worker service collaborates with selected GP surgeries, supporting adults over the age of 18 through social prescribing. Referrals are received from the GP to our Community Link Workers when there might be a concern caused by social factors, rather than a medical problem. The service focuses on improving health outcomes for people experiencing stressors in their lives due to social problems, which could lead to poor mental health.

As a Community Link Worker, you will work directly with people referred to the Community Link Worker Service from their GP Practice who require immediate or on-going emotional, practical or vocational support in order to deliver the best possible health outcomes. 

This post works directly with people using the service to develop and review personal support plans. You will work closely with other members of the Community Link Worker team, colleagues in Primary Care and representatives of community-based groups and organisations, to achieve outcomes as defined by your line manager. 

Within the Community Link Worker team there is a clear line management structure which supports and shapes the practice. The post will contribute to an environment where people can improve their health outcomes, establish improved connections in their communities, and enhance their quality of life.

Key Responsibilities:

·        Work as part of a team building positive working relationships

·        Work closely with colleagues in Primary Care

·        Coordinate and refer service users to resources in the local community and to statutory and non-statutory services as appropriate

·        In partnership with service users, design, implement, and review outcome focussed development plans to enable service users to achieve their identified goals

·        Employ a number of appropriate intervention strategies including positive communication skills

·        Ensure ongoing risk assessment is integral to my practice to ensure the wellbeing of service users

·        Utilise group work skills which bring people together in a safe environment 

·        Awareness of appropriate professional boundaries including confidentiality 

·        Understanding of the requirements of Health and Safety in the workplace and follow Change Mental Health policies 

·        Ensure that careful and ongoing review systems are in place and maintained

Essential Criteria:

·        Educated to SVQ level 2 or have relevant experience working in health and social care

·        Able to plan and prioritise workload

·        Professional self-awareness and able to seek support and advice from my line manager appropriately and participate in supervision and support meetings positively

·        Able to liaise confidently with statutory and non-statutory agencies

·        Empathetic

·        My personal and professional value base is consistent with the aims and objectives of Change Mental Health

·        Demonstrate genuine regard for service users and their families 

·        Have good I.T. skills and can produce accurate case notes 

·        I am enthusiastic to develop my knowledge and skills 

·        Full, clean, driving licence and access to a vehicle 

Desirable Criteria:

·        Experience of working with people affected by mental or physical health issues

·        Experience of community-development work

·        Experience of working in a SSSC Registered Service

·        A learning and development portfolio which evidences my skills and knowledge

General Duties 

·        Act in accordance with Data Protection legislation.  Ensure all records, personal, staff and client data are managed in line with Data Management and Information Governance policies

·        Comply with legal and regulatory requirements such as provisions set out in the Health and Safety at Work Act 1974

·        As with all employees, workers and volunteers; to encourage people to join Change Mental Health as a member, donor or activist

·        To act in accordance with the charity’s Health & Safety and Safeguarding policies and to notify your line manager promptly if there are any concerns

·        To participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role

·        To work in accordance with the charity’s national policies and local operating procedures and those of external regulators or professional bodies

This job profile and list of duties is not exhaustive and serves only to highlight the main requirements. The line manager may stipulate other reasonable requirements and projects commensurate with the general profile and grade of the post.

All successful candidates will require a PVG Membership. Please be aware that it is classed as an offence if you apply for this role and are barred from engaging in regulated activity relevant to children or vulnerable adults.

 Job Title: Social Welfare & Digital Support Adviser

Accountable To: C.E.O

Responsible To: Advice Services Manager

Working Hours: 35 hours per week (Full-Time)

Salary: £31,000 per annum (Including London Weighting)

Location: Limehouse Project, Unit 2, 789 Commercial Road, London E14

PURPOSE OF THE JOB:

As a Social Welfare & Digital Support Adviser, you will play a key role in providing comprehensive advice, casework support, and digital support to the residents of Tower Hamlets. As a dedicated and empathetic Social Welfare Advice & Digital Support Adviser, your role will be essential in empowering individuals with complex and multiple needs, helping them navigate the intricacies of the welfare benefits system and access the financial support they deserve. Additionally, you will provide vital digital support to enable clients to manage their welfare claims online, enhancing their digital confidence and independence. Through a holistic approach that incorporates social, cultural, financial, and digital issues, you will address the diverse needs of our clients, ensuring they receive well-rounded support and are equipped to navigate the online systems essential to managing their welfare benefits.

KEY DUTIES AND RESPONSIBILITIES:

• Holistic Client Assessment and Support - Conduct detailed, confidential interviews with clients, applying a holistic approach to assess their needs for advice and support, including digital needs.
• Comprehensive Needs Assessment - Assess various aspects such as financial situation, social welfare entitlements, debt, digital literacy, and other significant issues affecting clients and their families.
• Digital Support - Provide guidance to clients in accessing and managing welfare benefit claims online. This includes assisting clients with online Universal Credit applications, managing online accounts, and building their digital skills for greater self-sufficiency.
• Advice and Casework - Provide high-quality advice and casework support on all social welfare benefits such as Universal Credit (UC), Disability Living Allowance (DLA), Personal Independence Payment (PIP), Attendance Allowance (AA), Council Tax Reduction (CTR), Discretionary Housing Payments (DHP), Carer's Allowance (CA), Housing Benefits (HB), legacy benefits and travel-related services such as blue badge/freedom passes, unemployment benefits, and other welfare benefits. This includes offering digital assistance where needed.
• Application Assistance - Assist clients in completing application forms, mandatory reconsideration, appeals, and other paperwork related to social welfare benefits, money and debt, funding, and grants, both in person and online.
• Tailored Client Support - Ensure that services are adapted to the needs of each client, considering communication, digital abilities, understanding, and vulnerabilities, while supporting their navigation through online platforms.
• Financial Advice & Support - Provide advice on income maximisation, debt management, budgeting, savings, and accessing financial support, empowering clients to achieve financial independence, including offering digital tools to help manage finances.
• Client Involvement - Through clear communication and consultation, ensure clients are involved in resolving their social welfare issues, including welfare benefits, debt, and money management, and are kept informed on the progress of their case, particularly regarding digital aspects.
• Digital Training and Confidence Building - Assist clients in developing digital skills to independently manage online claim forms, journals, and accounts, ensuring they are well-equipped to navigate online welfare systems.
• Compliance and Quality Standards - Provide advice and casework support that adheres to the Advice Quality Standard (AQS) and digital best practices.
• Digital support and Case Management - Use the Lamplight database system to organise and manage client support, including digital support case recording and compliance with LHP’s case management procedures.
• Monitoring and Evaluation - Contribute to project monitoring and evaluation by providing data on digital support & financial outcomes and also producing evaluative reports for the Advice Services Manager, focusing on digital engagement and success.
• File and Data Management - Maintain accurate digital records of client interactions and stay updated on social welfare policies, regulations, and digital support systems.
• Community Engagement and Partnerships - Liaise with local authorities, health services, and community organisations to support clients, including digital outreach and awareness-raising activities.
• To liaise with other agencies and develop strong working relationships to support clients effectively, including partnerships with GP surgeries.

· Deliver advice sessions at the LHP office, GP surgeries, and other outreach venues, raising awareness of available support services.

· Participate in borough-wide forums and activities to develop relationships with other organisations and enhance community awareness.

• Client Relations and Safeguarding - Build trustful relationships with clients, ensuring safeguarding and digital support considerations are fully met.
• Professional Conduct and Team Participation - Maintain confidentiality, adhere to equal opportunities, and observe LHP policies, including digital inclusion strategies, while participating in team meetings to share knowledge and best practices.
• Health and Safety - Ensure adherence to health and safety regulations, particularly around digital workspaces and client interactions. 

GENERAL RESPONSIBILITIES:

1. To support the Limehouse Project’s overall goals and vision.

2. Carry out day-to-day general administrative duties that are vital to the smooth running of the services and specific project-related work such as responding to letters, doing follow-up work, etc, and its online appointment sheets for LHP and external partners.

3. Attend Limehouse Project staff meetings regularly.

4. Carry out such other duties, as the LHP manager and management committee shall from time to time require.

5. Keep up-to-date by undertaking further study or training, as may be necessary or which may be required by LHP and which contributes to the provision of an effective service.

The duties laid down in the job description may change following a review and consultation between the post-holder and line manager.

Please see the full job desription and specifications and apply via the webiste with the full application forms.

Forces Employment Charity is seeking a dedicated Veterans Support Advisor to join our support team in Birmingham.

Role: As a Veterans Support Advisor, you will be the first point of contact to all clients, meticulous to detail and conscientious. The ideal candidate will be a self-starter with a strong customer focus, excellent telephone manners and be capable of working within a large team and on their own initiative.

The role reports to the Veterans Support Team Leader. This position is permanent Full-time, 35 hours per week, with a salary of £22,000. The successful candidate will be based at Birmingham Office / Hybrid with 50% Office-50% WFH once the security clearance is received, and training is complete.

Principal Responsibilities:

· Communicate with clients on all channels including social media groups, webchat, e-mail, and telephone. Link to Salesforce and Adapt CRMs as required.

· Make first contact with clients registering with The Forces Employment Charity and TechVets 

· Provide Advice and Guidance on registration.

· Support Veterans to obtain Proof of Service using Veterans UK Check Service.

· Support the TechVets Programme delivery to ensure relevant members are engaged at the first opportunity.

· Provide Advice and Guidance on the use of all available online tools.

· Capture the employment outcomes of all clients and for TechVets members gaining careers through TechVets support.

· Record all interactions with clients accurately on the Salesforce CRM where appropriate.
 

PERSONAL SPECIFICATION

Essential Competencies:

· Strong Communication Skills

· Excellent IT skills

· Excellent Telephone Manner

Desirable Competencies:

· NVQ Level 3 or 4 in Advice & Guidance

· Understanding on marketing and promotion

· Knowledge on the Employment market, Information Technology, and Recruitment

Security Clearance:

Successful candidates will be required to undertake a Ministry of Defence security clearance, which requires applicants to have been residents of the UK for over five years.

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about applying, please submit a Covering Letter and CV. The closing date for this position is by midnight, 9 October 2024. Please note that this job advert may close early if a suitable candidate is found. Interviews are scheduled to begin the week commencing 14 October 2024.