Training Lead Jobs

About the role

Join WorldSkills UK as a senior programme manager to lead the award-winning Centre of Excellence, where you’ll drive transformative change in workforce development and education on a national scale. We’re looking for a dedicated, results-oriented leader with a proven track record in managing and delivering impactful workforce development programmes. In this role, you will lead a team, ensuring high-quality outcomes, strengthening stakeholder partnerships, and making a measurable impact on teaching, learning and assessment across the UK.

Role purpose

The Centre of Excellence is WorldSkills UK’s flagship programme, dedicated to transforming the quality of teaching, learning, and assessment across Technical and Vocational Education and Training (TVET). This pioneering programme drives innovation and raises standards by delivering world-class training and development opportunities for educators, ultimately enhancing outcomes for learners and ensuring the UK’s global competitiveness in skills excellence. As Senior Workforce Development Manager, you will lead the programme management of the Centre of Excellence, playing a pivotal role in advancing its mission. You’ll oversee a growing network of member institutions committed to achieving excellence by integrating international expertise and best practices from around the globe. Your leadership will ensure the Centre of Excellence influences every aspect of teaching, learning, and assessment, setting new benchmarks that elevate the quality of education across the sector.

Key tasks and responsibilities

1. Programme management:

Provide effective programme management ensuring the Centre of Excellence operates at the highest standards, with strategic oversight of all workstreams, including stakeholder engagement, resource management, and performance monitoring.

• Leading the programme’s strategic planning and execution, ensuring that all workstreams—including budget management, timelines, and resource allocation—are closely aligned with overall objectives. Proactively address challenges to maintain programme momentum and achieve milestones effectively.

• Building and maintaining strong relationships with both internal and external stakeholders to support programme success. Facilitate effective communication and alignment across teams, partners, and member institutions, promoting active engagement and collaboration throughout all programme phases.

• Establishing and overseeing a robust framework for monitoring and evaluating programme performance, focusing on impact assessment and continuous improvement. Provide regular reports on outcomes and insights, manage risks to ensure programme goals are met, and utilise evaluation data to inform strategic adjustments that enhance programme effectiveness.

• Overseeing the marketing and communication activity to promote the programme, ensuring it is visible and well-positioned among key audiences and stakeholders. Collaborate with the marketing team to develop targeted campaigns that highlight programme achievements, generate interest, and enhance engagement within the Centre of Excellence network and wider education and skills sector.

2. Network member Management:

Lead and execute a comprehensive member engagement strategy, driving value through targeted onboarding, recognition programmes, and an evolving account management framework to foster long-term member satisfaction and retention. Oversee tracking and analysis to inform strategic improvements and identify growth opportunities that align with the Centre of Excellence’s mission to expand impact.

• Developing and implementing a member engagement strategy, ensuring that institutions gain significant value from their involvement in the Centre of Excellence to include a recognition and awards programme to reward and celebrate members’ excellent practice and engagement with the Centre of Excellence.

• Providing strategic oversight to the enrolment and validation process for new members, ensuring that new institutions meet the Centre of Excellence’s standards, and work closely with the Network Member Manager to streamline onboarding, guaranteeing a positive initial experience that sets the stage for long-term involvement.

• Overseeing the tracking and evaluation of member engagement, using data to identify trends and areas for improvement. Provide regular updates on membership retention, engagement levels, and impact to leadership, and work with the Network Member Manager to develop strategies based on these insights.

• Identifying growth opportunities and enhancements to the programme offerings that can address emerging industry needs, supporting the Centre of Excellence’s mission and expanding its reach and impact.

3. Workforce Development:

The Senior Workforce Development Manager will lead a team of High Performance Skills Coaches to design, implement, and continuously improve a world-class teacher training programme. By incorporating global insights and innovative practices, this role ensures that the programme enhances teaching quality and raises educator capacity to deliver world-class education.

• Utilising insights from international benchmarking and emerging trends from global partners to incorporate cutting-edge methodologies and world-class standards into the teacher training programme.

• Leading a team of Skills Coaches to guide the development and delivery of high impact teacher training experiences, focusing on practical and solutions focussed strategies underpinned by international best practice that improve teaching, learning, and assessment.

• Overseeing the planning and scheduling of training activities to align with the academic calendar, ensuring that sessions are well-timed and accessible to educators throughout the year. Collaborate with the Marketing and Communications teams to promote training opportunities, generate demand, and expand programme reach, actively engaging member institutions and their teaching staff.

• Establishing robust tracking and evaluation systems to monitor programme outcomes, using data to measure the effectiveness of training content and delivery. Analyse engagement and impact metrics to inform ongoing improvements, ensuring alignment with Centre of Excellence goals and maintaining the programme’s reputation for excellence.

4. General responsibilities for a Senior Manager

In addition to the key tasks and responsibilities set out above, all employees at this level are expected to:

• Manage, support and motivate allocated staff to successfully deliver activities/tasks.

• Manage resources (including staff, volunteers, suppliers, and partners) so that all project elements are delivered to acceptable standards on time, to budget and meet the required specifications and objectives.

• Contribute to a performance driven culture ensuring outcomes and activities are continuously monitored, reviewed, and evaluated against grant KPIs, resolving issues, and initiating appropriate corrective action.

• Establish a strong mechanism to measure impact, capture, report, and transfer intelligence across programmes of work.

• Produce requirement specifications in line with WorldSkills UK’s procurement strategies for all outsourced activity.

• Maintain WorldSkills UK’s established management policies for dealing with risks and issues for the Workforce Development team and the wider organisation.

• Contribute to the successful delivery of WorldSkills UK’s strategic priorities and annual business objectives.

• Promote and comply with WorldSkills UK’s Employee Handbook and the policies contained therein with particular reference to those related to Health and Safety and on equity, diversity and inclusion.

• Carry out any other duty as may be reasonably assigned that is consistent with the nature of the job and its level of responsibility. 

Person specification Key:

[E] Essential / [D] Desirable.

Qualifications and experience:

• Experience in leading and managing workforce development programme or membership management in Technical and Vocational Education and Training (TVET) [E].

• Experience working as a manager within education or business with a focus on TVET [E].

• Experience managing multi-stakeholder education and training programmes for TVET teachers and trainers [E].

• Experience in leading or managing large scale complex programmes in the publicly funded sector [E].

Knowledge and skills:

• Knowledge and understanding of current policies and reforms in further and higher technical education, apprenticeships, and T Levels [E].

• Strong programme and budget management expertise [E].

• Ability to implement change initiatives, focusing effort and commitment on making change work [E].

• Ability to absorb and evaluate complex information quickly and use this to construct and manage robust plans which deliver the required strategic objectives [E].

• Understands consequence of actions and long-term impact and / or wider implications of decision-making process [E].

• Ensuring issues, dependencies and risks are identified, assessed, mitigated; ensuring delivery is in line with organisational prioritise [E].

• Able to influence, negotiate and manage the action of others, including remote teams [E].

• Able to develop and manage highly effective relationships and coordinate a range of partners and stakeholders both internally and externally to successfully deliver objectives [E].

• Proven ability to drive member engagement and retention strategies [E].

Personal qualities and attributes:

• Very reliable and with a high level of probity [E].

• Able to work to own initiative with broad direction [E].

• Able to think creatively and solve problems [E].

• Flexible in working methods and ideas [E].

• Excellent team player and collaborative approach to work [E].

• Enthusiastic and able to motivate others [E].

Special circumstances:

• Prepared occasionally to work outside normal hours [E].

• Prepared to travel within the United Kingdom [E].

• Able to spend time away from home [E].

This role is office based (as above) but with flexible hybrid working. It is expected the postholder will attend the office at least once or twice a week.

Full time working hours are a minimum of 35 hours per week, normal working hours are 09:00 to 17:00 Monday to Friday although we pride ourselves on having a flexible approach to our working practices and service delivery and are happy to discuss flexible working options, including part time, with suitable candidates.

25 days’ annual leave [which will increase by one additional day for each completed year of service up to a maximum of 30 days] plus public and bank holidays.

Reasonable adjustments will be offered to all candidates and every stage of the recruitment process.

Position type: Full time permanent 37.5 hours per week with occasional evening/weekend working – flexible hours considered

Responsible to: Programme Supply Chain Manager

Direct reports: Emergency / Supply Chain Specialists and Junior Supply ChainSpecialists

Key Interdependencies: Head of Supply Chain, Programme Supply Chain Manager, Global Supply Chain Manager, Supply Chain Specialists, Junior Supply Chain Specialists, Procurement Manager, Senior Buyers, Buyers, Junior Buyers, Head of Emergency Responses, Emergency Response Manager, Senior / Emergency Coordinator/s, Deployments Manager, Head of Safety & Security, Preparedness Lead, Regional Directors, Programme Managers, Safety & Security Officer

Location: Truro, Cornwall (hybrid – mixture of office and home working) or remote working (UK) with regular travel to Truro at least 2x per year)

Travel: Work away from home, this may be UK or overseas. Travel predominantly includes emergency responses, deploying to support in-country programmes, business trips, attending/delivering training. You will typically be required to work away from home circa 30% of your time in any calendar year (can fluctuate dependant on the frequency and scale of disasters per year)

Who are we looking for:

It is expected that the Senior Emergency Supply Chain Specialist (SESCS) will have significant prior experience in humanitarian supply chains, at international, regional, and local level and will have extensive experience in delivering aid in an emergency context.

The SESCS is an enthusiastic team member and a creative problem-solver with a keen eye for detail. They see opportunities in challenges and have outstanding interpersonal skills. This role would be ideally suited to someone with humanitarian emergency response experience both at an HQ, regional and field level.

This role is suited to someone who has experience in mentoring junior colleagues and who is looking to progress their career with line management responsibilities, whilst also working directly on delivering emergency response programmes.

The role will be starting at a time where ShelterBox is going through significant change with a Business Systems Transformation taking place across the organisation to improve our ways of working. This will allow us to be more effective in the face of mounting humanitarian needs and we therefore look forward to welcoming candidates who remain flexible and open to change.

The SESCS will always work within the charity’s aims, objectives and values and comply with all legal and regulatory requirements.

Role purpose

This role will be a core member of the Supply Chain Team, within the International Programmes Directorate and will report to the Programme Supply Chain Manager.

The SESCS will work closely with the Supply Chain Managers, Emergency Team, Regional Directors and Programme Managers and it is expected that the SESCS will be assigned to work mainly on the Emergency Responses and line manage Emergency / Supply Chain Specialists or Junior Supply Chain Specialists. Although other regions and countries may also require support at times.

The SESCS will engage in numerous tasks and projects encompassing the entire supply chain, from global and local scoping, tactical planning, and strategic supply chain management, to negotiation, procurement, and readiness.

The goal of the SESCS is to assist ShelterBox aid recipients by managing humanitarian supplies to provide aid and support to disaster-stricken areas, both from a distance and on-site.

Duties will include but not be limited to:

· Lead and coordinate the design and implementation of the supply chain for an assigned Emergency Response or Programme. This includes assessing and selecting supply options/route; supporting tax free importation and customs clearance; developing last-mile logistics solutions including in-country freight and warehousing; supporting the sourcing of operational services and goods at a local, regional, and global level; advising and reviewing partner procurement; and supporting CVA modalities to ensure high quality, timely responses.

· Responsible for tendering international freight requests to ensure best value, service, and accountability for movement of relief supplies. Including overseeing shipping of aid items by air, sea, road, or rail and arranging the preparation and provision of relevant shipping documentation.

· Establish, develop, and lead on good supply chain relationships with freight forwarders, suppliers, other humanitarian actors, relevant government departments and logistics coordination mechanisms (Logistics Cluster) at both global, regional, and field levels.

· Work with the Emergency Team and wider International Programmes Department to set up partnerships with other organisations.

·  Provide line management and support to Emergency / Supply Chain Specialists / Junior Supply Chain specialists. Provide supervision to staff and volunteers during deployment and/or when providing on call remote support.

· Support with developing and delivering supply chain training for internal and external audiences.

· Be able to deploy and be the focal point for supply chain activities, setting up and overseeing the timely delivery of aid items and assistance. Possessing the ability to separate from the main team along with some team members and assume the role of a team leader for that subgroup.

· Be part of a roster and provide an out-of-hours first point of contact for supply chain activities for emergencies and deployed teams.

· Support ShelterBox to seek out new trends, innovations, and best practice in supply chain within the disaster relief sector. Be a champion for supply chain improvements within the International Programmes Department.

· Support the development of Supply Chain approaches, tools, templates policies and procedures to ensure more effective and efficient emergency responses.

· Identify, mitigate, and record supply chain risk in emergency responses and programmes and escalate when required.

· Contribute to delivering emergency preparedness activities.

· Play an active role in driving forward modifications in how we operate to enable ShelterBox to achieve our sustainable supply chain targets which include a significant reduction in carbon emissions.

· In collaboration with Global Supply Chain Manager support the management of prepositioned inventory including monitoring appropriate inventory levels, supporting tactical and strategic replenishments.

· Maintain excellent information management of supply chain activities, to ensure accurate record keeping and accountability and transparency of aid.

· Provide regular reporting and briefings for internal and occasionally external use.

· Promote and demonstrate humanitarian principles in all activities.

· Ensure adherence to ShelterBox procedures and policies including those relating to safeguarding, code of conduct, safety, and security.

Support departmental and cross organisational working groups and projects when required and any other duties as required which are deemed appropriate to the level and grade of the post.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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Let's make every day a chance to create a brighter future for the next generation!

Would you like to be part of the coolest team in town, collaborating with our Outreach and Marketing legends and our friendly customer service team here at The King's Trust? Together, we'll ensure that our young people get onboarded and engaged in our programmes safely and with style.

Dive deep to uncover any barriers that stand in their way, helping to remove those barriers to enable them to shine and propelling them on their journey towards amazing outcomes. Responsible for a group of young people, for one-on-one support and guidance or just gently pointing them in the right direction. You'll be on a mission to assist with travel expenses and find clever ways to handle their other commitments. You'll champion their support and learning needs with employers, and you'll be the ultimate liaison, working alongside partners like the job centre to ensure that nothing stands in the way of their success!

You’ll also be the guiding light for our delivery partners and service providers as we want them to deliver the best experience and outcomes for our young people. High-fives all around! Roll up your sleeves and deliver employability sessions directly to our incredible young people. You'll also help our Delivery Partners and volunteers do the same, both in person and virtually through our trusty MS Teams. When we're doing things face-to-face, you’ll need to hit the road and be there in person to help with programme delivery or programme visits to make sure all is running as smoothly as possible.

And if that’s not enough to keep you busy, you’ll also be keeping meticulous records of information and data on our young people, volunteers, and partners. It's all about making sure every step of their journey is accurately reflected in our systems so that it complies with our funding contracts.

We are a massive advocate of Equality, Diversity and Inclusion so it would be amazing if you could lead the charge in creating an environment where everyone feels seen, by implementing a local action plan that supports our big-picture EDI goals. Let's make positive change happen!

Be ready for anything and everything. Alongside all these fantastic responsibilities, you might find yourself wearing different hats and rocking them like a pro, this could even include deputising when the need arises.

Join the King's Trust Team and let’s make magic happen!

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Youth Development Leads? 

Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people who can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks by the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Oversee on a day to day basis the work or Leicester City of Sanctuary.  Play a pivotal part in welcoming asylum seekers and refugees in and around Leicester, and support them to rebuild their lives, develop their skills and feel part of the community.

Following receipt of a 5-year National Lottery grant, we are looking for someone to take on leadership of our small staff team and brilliant volunteers as we continue to welcome asylum seekers and refugees in and around Leicester.

The ideal candidate will have experience of strategic oversight and delivery of services within the charity sector and of managing a team. We are looking for someone with personal commitment to our work and the people we do it with.

This post is full-time - salary £30-33k (depending on experience)

Please see job description and person specification for more detail.More information also available on our website. 

To apply : eFollow instructions in the Job Description.

For more information on the role or to discuss your suitability please contact Chair of Trustees 

Facilities Coordinator

Are you passionate about creating welcoming, safe, and supportive spaces? Family Futures is seeking a proactive and detail-oriented Facilities Coordinator to help maintain our nurturing, therapeutic environment. As a key part of our team, you'll bring a friendly, can-do attitude, excellent organisational skills, and the flexibility to manage a diverse and busy workload. You will report to the Office Manager and together you'll play an essential role in ensuring our centre runs smoothly. If you’re a people-person with a love for helping others and keeping things running seamlessly, we’d love to hear from you!

At Family Futures our staff are all different as each staff member brings different lived experiences, unique ways of thinking and ideas to the team to provide an excellent service. This is one of our greatest strengths and enhances our agency’s culture. Family Futures actively encourages applications from qualified Black, Asian and minority ethnic groups as they are currently under-represented at our organisation.

We offer excellent staff development opportunities and a highly nurturing environment. We are an equal opportunities employer and committed to creating an inclusive and diverse workforce. We encourage applications from suitably qualified applicants regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Family Futures is a menopause friendly employer.

Family Futures is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The organisation follows safer recruitment practices to protect children and adults at risk of harm, and will require the successful applicant to undertake a standard DBS disclosure.

Background and context: At Fight for Peace we support young people to reach their full potential. Born in Rio de Janeiro, Brazil, we have been operating since 2000 and have impacted the lives of thousands of young people at our Academy in east London, and via a national and international network of partners who are trained in our approach.

We focus on marginalised communities because typically this is where the need for our work is greatest, and where we can have the biggest impact. Our work covers three complementary strategic areas to ensure that we can maximise our reach and impact Academy, Alliance and Collectives. We work directly with young people at our Academy, developing their potential using a Five Pillars methodology which combines combat sports, education, employability, youth leadership and support services.

Via our Alliance, we exchange skills, knowledge and support with over 120 community-based partners around the world to strengthen youth programmes and enable us to maximise our influence and reach. And through our Collectives in east London and Jamaica, we bring together services, decision-makers and stakeholders to strengthen youth services across communities and find solutions for complex issues affecting young people.

Purpose of the Role

· To make a significant and effective contribution to Fight for Peace and its success by leading, developing and managing the implementation of Employment-focused relationships to create pathways for young people to transition into apprenticeships, internships and paid work opportunities.

·To be the first point of contact for all employability needs, facilitate the delivery of partner-run vocational courses, and deliver a holistic time-bound employment programme ensuring young people experience high-quality and engaging sessions.

· To work with existing partners and develop new relationships to help create employment opportunities for young people

· To work with members of the Newham Youth Partnership to understand the needs of the young people who access their services and help match those young people up with employment opportunities.

· To support with joining up existing employment projects across Newham so that partners collaborate, share best practices and resources and young people get the best support at the earliest point.

You will:

·Engage and build respectful, honest and supportive relationships with young people and their families including those who may previously have had little contact with services and have multiple support needs.

· Hold and maintain an active case load of young people, providing employability support across a structured 8 to12-week programme.

· Deliver employability training and support to young people in the form of one-to-one sessions, group workshops, peer mentoring, and training opportunities by external partners.

· Continuously improve and develop all aspects of the employability programme to successfully respond to local youth needs within Newham and the surrounding areas

· Develop relationships with existing partners to create employment-based opportunities for young people from Fight for Peace and the Newham Youth Partnership.

· Coordinate the placement of young people in employment opportunities within corporate partner organisations and local businesses.

· Maintain accurate records, including participant data, attendance, evaluations, and success stories, in accordance with data protection regulations. Present findings where necessary.

Attributes – we want someone who is

· Able to work as part of a diverse team.

· Skilled in working in partnership with different organisations with competing priorities and ways of working.

· Excellent communication skills, ability to listen and clearly convey information to diverse audiences as well as provide clear instructions and display diplomacy when required.

· Can motivate and get the best of people (staff and young people).

·Able to give and receive feedback.

·Confident and a decision-maker.

- Professional with a minimum of 2 years’ experience working in community/charity setting and supporting them into successful employment opportunities.

Job Title: Head of Monitoring, Evaluation and Learning 

Location: London or Nairobi with flexible working and international travel 

Contract: Permanent 

Salary: £57,000 gross per annum. The salary for Nairobi will be based on the local market equivalent.

Reporting to: Director of Research, Advisory and Policy

Responsible for: Monitoring, Evaluation and Learning Adviser; supervision of MEL focal points, occasional consultants. 

Deadline: 20th Nov 2024. 

Conciliation Resources 

Conciliation Resources (CR) is an independent international organisation working with people in conflict to prevent violence, resolve conflicts and promote peaceful societies. We believe that building sustainable peace takes time. We provide practical support to help people affected by violent conflict achieve lasting peace. We draw on our shared experiences to improve peacebuilding policies and practice worldwide. 

Research, Advisory and Policy Department (RAP) 

The Research, Advisory and Policy Department (RAP) of 9 staff facilitates learning and provides guidance to improve peace policy and practice inside and outside CR. 

RAP is responsible for the Accord publication series and cross-organisational research programmes, thematic policy advocacy, and the organisational approach to, and technical support to Programme Departments and the research team on gender and monitoring, evaluation and learning (MEL) and policy advocacy. The RAP Department includes the CR EU team based in Brussels. 

Job Purpose 

The Head of Monitoring, Evaluation and Learning leads on developing and implementing Conciliation Resources’ strategy, systems and skills for MEL in our peace practice. They ensure that MEL in CR serves to: evaluate the impact of our interventions; improve adaptability and effectiveness of our practice, including the objectives in our Gender Strategy; record, organise and learn from evidence of what works and what doesn’t; improve our knowledge base, culture and practice of capturing and measuring change; and inform CR and the wider peacebuilding sector about how to measure progress in peace initiatives. 

The Head of Monitoring, Evaluation and Learning acts as the technical lead on MEL, providing thought leadership, strategic guidance and technical advice to Programme and RAP teams on MEL; on learning goals in our Strategic Plan; on measuring progress towards our peacebuilding goals, our Theory of Change and our Results Framework; and on how to use MEL data for different strategic processes. 

Scope and Accountability 

The Head of Monitoring, Evaluation and Learning is accountable to and line-managed by the 

Director of Research, Advisory and Policy, and is a member of the Research, Advisory and Policy team. They work closely with CR Programme Departments and partners, Communications and Development teams, and the Executive Management Team. They are a member of the Team Leaders Forum. 

Essential Knowledge, skills and experience 

• Thorough knowledge of complexity aware approaches and methodologies for MEL at strategic, organisational and project level, including Outcome Harvesting. 
• Experience in leading the design and implementation of MEL systems at organisation level. 
• Experience of integrating gender into MEL frameworks and approaches. 
• Experience of applying different MEL frameworks and techniques, such as logical frameworks, Outcome Harvesting, theories of change and participatory techniques to programme design. 
• Experience in delivering MEL training and capacity building support online and in person. 
• Experience of staff line management and the procurement and management of consultants. 
• Ability to work as part of a team as well as independently, and to work collaboratively with a flexible approach. 
• Excellent verbal and written communication skills in English and the ability to communicate complex information and arguments clearly and accurately. 
• Strong facilitation skills, including in online format. 
• Excellent evaluative and creative thinking skills. Ability to handle a complex and changing workload meeting internal and external deadlines. 
• Capacity to listen actively to people from varying backgrounds having a range of political, cultural, and value orientations. 
• Good political judgement, including an appreciation of how to handle sensitive and confidential issues. 
• Be able to inspire, educate, motivate and influence others across an organisation and more broadly. 
• Good IT skills. 

Desirable Knowledge, skills and experience 

• Knowledge of MEL challenges for peacebuilding. 
• Spoken French. 
• A post-graduate qualification or equivalent through experience in a relevant subject area. 
• Experience of presenting to donors and senior level stakeholders. 
• Experience of working in/on a country affected by violent conflict. 
• Experience of raising funds to support one’s area of work. 
• Understanding of organisational learning.

We are looking for a Resident Liaison & Occupancy Lead to join our Central Services team. This role will support the Homes with maintaining occupancy levels, managing the moving in process for individuals requiring our services, assessing financial needs, negotiating contracts and ensuring compliance with regulatory standards.

You will be working with highly skilled and motivated teams with a mission to support veterans and their families. This role will be crucial in fostering connections and enhancing the quality of life for both residents and their families. You should have the ability to work autonomously and with our dedicated teams.

We prioritise the growth and education of our team with a comprehensive training and support programme. We also offer excellent benefits.

Job description

• The Resident Liaison and Occupancy (RLO) Lead will be responsible for managing the full enquiry process for individuals requiring our services, providing excellent levels of customer care. They will ensure a warm and receptive experience for veterans and their partners with our Homes, assist them with their individual financial needs assessments, help coordinate the moving in process, negotiate contracts, and ensure compliance with regulatory standards.

• The RLO Lead will work closely with beneficiaries and their families across all our Homes, as well as local authorities and social workers to ensure that veterans and their partners can access the services and environments that best meet their needs.

Assessment and access to services

• Coordinate and manage the enquiry and moving in process to our Homes from first points of contact or referral to admission, ensuring a smooth transition for veterans and their partners.

• Conduct comprehensive assessments of individuals’ needs in collaboration with our Homes, social workers and healthcare professionals.

• Identify suitable services and support according to our criteria that align with assessed needs, preferences, and best interests of the individuals.

Liaison and coordination

• Act as a primary point of contact for our Homes, social workers, families, and other stakeholders.

• Provide guidance and support to veterans and their families throughout the moving in journey, or where they require support from other services.

• Provide a positive customer experience, helping to facilitate communication and collaboration among all parties involved with the moving in process.

• Work in collaboration with the Marcomms teams to input effective data to relevant analysis.

Contract management

• Negotiate and manage resident agreements with Home Managers, local authorities, residents and families, ensuring cost-effective and high-quality service delivery.

• Monitor relationships and communication with local authorities, community teams and hospital discharge teams addressing any issues or discrepancies in a timely manner.

• Monitor the ratio of self-funders to local authority residents and liaise with the Financial Controller to report their occupancy status.

Quality assurance and compliance

• Ensure that all admissions comply with regulatory standards, our policies, and best practices.

• Conduct regular reviews and audits of the assessment and admissions of new residents into our Homes to maintain high standards of satisfaction.

• Address any concerns or complaints regarding admissions and take appropriate action to resolve issues.

Data management and reporting

• Maintain accurate and up-to-date records of all enquiries, admissions, assessments, and contracts using Found (our occupancy database).

• Prepare regular reports on occupancy activity, outcomes, and performance metrics liaising effectively with the Marcomms team

• Utilise data to identify trends, inform decision-making, and improve service delivery.
• Undertake any other duties as required and consistent with the nature of the role as determined by your manager.

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills  

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

In this multifaceted role, you'll be responsible for both content creation and supporting unpaid Carers to become digitally connected. You will manage and create engaging content for our social media platforms and website as well as maintain the charity’s website, ensuring it stays updated, accessible, and reflective of our mission. 

You will conduct digital assessments for Carers to determine their needs—whether they require devices, internet access, or digital skills training and provide 1:1 support to help Carers navigate the digital world with confidence. 

Additionally, you will lead group training sessions on topics such as basic digital skills, using online services, and staying safe online. 

Dandelion Time’s pioneering nature-based therapy seeks to rebuild the confidence and self-belief of children impacted by trauma, enabling them to take the necessary steps to move forward.  To support our expansion across Kent, we have an exciting opportunity for you to join us as a Family Caseworker.  You will work directly with children and families delivering our unique therapeutic programme aimed at helping families recover from trauma.

As a member of a close knit and hugely supportive team, you will manage your own caseload and be responsible for preparing, leading and delivering  family sessions, including organising yourself and others in craft activities, gardening, meal preparation and individual face to face working. 

We would love to hear from you if you …..

• Have a professional qualification in a related subject for example, but not limited to systemic practice, occupational therapy, eco-therapy, play therapy or counselling.
• Are experienced in one or more specialist areas such as attachment difficulties, trauma, domestic violence or mental health issues.
• Have worked in a therapeutic or health agency setting managing caseloads and completing comprehensive administration.
• Have a practical skill such as gardening, craft-working, art, or other practical skills quality. gardener, craft-worker, artist, musician or have another practical skills quality.
• Understand and are committed to service delivery within a strong safeguarding framework.

As this is a predominantly outdoor, all season’s hands on role you will need bags of energy, resilience, creativity and a great sense of humour !

You will be based at our West Farleigh (Maidstone) site but must have the ability and willingness to also work from one or more of our other sites including Shadoxhurst (Ashford) and Shorne (Gravesend).  As we grow we will need you to travel to and work at our new sites (within reasonable travelling distance).  Please note that public transport is limited at all our sites so you will need your own transport.

At Dandelion Time we always strive to achieve a happy and healthy work-life balance for all.  Where practicable we offer flexible working arrangements to allow you to work in a way that suits your individual lifestyle.

• Hybrid working and flexibility in work patterns
• 25 days annual leave plus bank holidays (pro rata for part time staff) with the opportunity to purchase additional annual leave
• Generous enhanced sick pay
• Good communication and technology processes
• A focus on CPD and career growth
• Working in and with nature and animals at our rural based settings

Safeguarding

Dandelion Time is committed to a culture that safeguards and promotes the welfare of children and their families with robust recruitment procedures that deter and prevent people who are unsuitable to work with children from applying for or securing employment within the charity.  All individuals working in any capacity at Dandelion Time will be subject to safeguarding checks in line with the statutory guidance Keeping Children Safe in Education.  This will include a satisfactory enhanced Disclosure and Barring Service check against both the Adult and Child Barred List service.  Evidence of ID, your right to work in the UK, your relevant qualifications, current address and satisfactory references are also a requirement. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children or vulnerable adults.

Equality and Diversity

Dandelion Time is committed to creating a more inclusive organisation which benefits from a variety of perspectives and better reflects the communities we serve, to make smarter decisions and better support our families.  We expect all our people to be accountable for equality, diversity and inclusion at Dandelion Time. It is only by working together in unity that we can ensure that everyone can perform at our best. We warmly welcome applications from all sectors of the community and from a  diverse range of genders, backgrounds, ethnicities,  sexual orientations and physical abilities.

As part of our Safer Recruitment procedures, we proactively remove bias by ensuring the recruiting panel only receive anonymised applications to complete the shortlisting process. 

Are you ready to start transforming the lives of vulnerable children and their families?  If so we would love to hear from you.

We have a number of Youth Development Lead positions we are recruiting for across Leeds. We will be hosting an assessment centre on the 29th and 29th of November at our Leeds centre.  Please note you must be available to attend on those days. You can find out more about each role we have advertised and its specialism along with the relevant job description by viewing the adverts on our Careers site. All roles we are considering for the Assessment Centre will have (Leeds) in brackets by them. 

Do you have a passion to see positive change in the lives of people who are seeking ot make a new start in the community after prison, and a genuine belief in their ability to make such changes?  Do you have strategic abilities?

South West Community Chaplaincy (SWCC) aims to provide effective care and community support for people as they leave prison and re-integrate back into the locality, within the counties of Cornwall, Devon and West Somerset.  This includes mentoring, practical support, advocacy and signposting to assist the integration of ex-prisoners into their communities, in collaboration with other professionals.

The role of the SALT Project Lead is to implement and develop the charity's strategy of involving people with lived experience of the criminal justice in the design and delivery of its services.  This will include setting up a network, in which 'graduates' of mentoring support can continue to receive light touch support and be introduced to opportunities that will enable them to become more socially included, and to feel a real sense of belonging in their community. Another facet of the post will be facilitating and overseeing the 'Lived Experience Advisory Forum (LEAF)'. The role will include some direct community chaplaincy mentoring provision; giving practical and effective support to people with convictions to assist in their rehabilition and resettlement. 

We are looking for someone who is self-motivated and a true team-player.

The post-holder will have a pastoral heart and concern for the wellbeing of people, will be in sympathy with the faith ethos and values of the charity, and be able to promote an environment where people of all faiths, and people of none, can work together for the transformation of lives and communities.

House of Prayer Impact Lead

To ensure delivery of all operational requirements of the House of Prayer activities at Waverley Abbey, to see the house full of believers welcomed and re-ignited for the kingdom.

To ensure that Encounter with God is central to the heartbeat of the staff, student and guest experience.

Prioritise our mission to the Millennial generation and Gen Z driving significant increase in numbers of guests from this target market.

Work closely with the Waverley Abbey House of Prayer Community Leader who has full responsibility for: 
 
Regular Rhythms of prayer, 121 Spiritual direction, the larger HOP Community, outfacing to 24-7 Prayer and core writing for EDWJ

And Spiritual Oversight of: 

The residential Community and HOP team, retreats content, spiritual input and delivery, internship and worship. 

This role holds a Genuine Occupational Requirement under Schedule 9 of the Equality Act 2010 to be a practising Christian who assents to Waverley Abbey’s Statement of Faith. 

Key Responsibilities

• Deliver Encounter at the heart of the whole Waverley Abbey organisation 
• New Generation vision delivery into action 
• Excellent Prayer Spaces across the site and digitally 
• A world class, oversubscribed Retreats calendar 
• Internship oversight and Lectio Live management 
• For further detail on key responsibilities and person spec, please see the attached Job Description. 

If you’d like to apply, please provide your CV, and a cover letter that directly addresses the requirements of the job description, including why you are interested in the role.

Applications will close on 1st December 2024; we reserve the right to close applications early.

Please note, an appointment will be subject to:

• Evidence of Right to Work in the UK 
• Satisfactory references 
• Meeting the Occupational Requirement criteria 
• Satisfactory completion of a probationary period 

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