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Page 54 of 72
LE11, Loughborough (On-site)
£36,900 - £41,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Responsible to: Service Director

Responsible for: Service Delivery team managers and administrator in Loughborough

Hours: 37.5 hours per week

Contract: Permanent

Location: Baca office, Loughborough, England with regular travel to locations where Baca’s services are delivered.

Salary:£36,900 - £41,000 per annum for full time hours

About Us:

Baca is dedicated to welcoming, equipping, and supporting young refugees to feel safe and thrive. We create an inspiring environment that raises hope and strengthens resilience, working in partnership with key external stakeholders. We are looking for a passionate and dedicated Service Manager to lead our young people services in Loughborough.

Overall Purpose: As a Service Manager, you will be an active leader in our vision and mission, ensuring our values are practiced in words and deeds. You will provide leadership for the young people services, ensuring they align with Baca’s vision, mission, and values.

Key Responsibilities:

Service Delivery:

  • Lead and coordinate young people services in Loughborough.
  • Ensure effective partnerships with social services and key external partners.
  • Oversee and develop the service delivery team.
  • Act as deputy Designated Safeguarding Officer, ensuring all aspects of safeguarding.
  • Manage the service delivery team budget and grant-funded projects.
  • Ensure high-quality service delivery in line with our Theory of Change.
  • Oversee systems involved in service delivery, working closely with the Operations Manager.
  • Manage and mitigate risks in service delivery.
  • Ensure compliance with internal and external regulatory expectations.
  • Participate in on-call duty as part of the team rota.

Service Development:

  • Foster a learning culture, learning from young people and stakeholders.
  • Develop young people services in collaboration with the Service Director.

General:

  • Support the organisation’s activities and maintain data confidentiality.
  • Embrace and reflect Baca’s Vision and Values in your work.
  • Treat all staff and young people fairly, adhering to Baca’s Equality and Diversity policy.
  • Follow safeguarding procedures and adhere to all Baca’s policies and procedures.
  • Work flexible hours as needed.

Person Specification:

Character/Attributes:

  • Highly organised, able to work under pressure and prioritise tasks.
  • Passionate, humble, disciplined, wise, determined, proactive, self-starter, courageous.
  • Aligned with Baca’s values and strategic goals.
  • Flexible and able to respond to change at short notice.
  • Able to lead with hope, patience, calmness, and tenacity in challenging circumstances.
  • Critical and creative thinker, able to innovate solutions and make challenging decisions.
  • Resilient, able to work under pressure and meet deadlines.

Experience:

  • Proven experience at Senior Manager level in a comparable organisation.
  • Experience in delivering young people services and working constructively as part of a team.
  • Experience in analysing service delivery challenges and presenting solutions.
  • Experience in developing and leading high-performance teams.
  • Experience in managing projects with multiple stakeholders, including user engagement and budgets.
  • Experience in the charitable sector (desirable).

Knowledge/Qualifications:

  • Relevant qualification from a UK recognised professional body (desirable).
  • Strong Microsoft Office skills.
  • Knowledge of issues faced by unaccompanied asylum-seeking young people.
  • Genuine concern for those the charity serves.
  • Knowledge of team motivation and support.

Skills:

  • Excellent communication and presentation skills.
  • Strong organisational, project, and time management skills.
  • Strong leadership skills, able to motivate and make difficult decisions.
  • Ability to translate vision into financial plans.
  • Ability to manage multiple tasks and prioritise workload.
  • Initiative and problem-solving skills.
  • Ability to make decisions with incomplete information.

Other:

  • Ability to drive/travel to all service locations.
  • Enhanced DBS check required.

How to Apply:

If you are passionate about making a difference and meet the above criteria, we would love to hear from you. If suitably strong candidates are shortlisted before the deadline, in-person interviews will take place immediately after shortlisting.

Join us at Baca and help us support young people to rebuild their lives and achieve their dreams!

Application resources
Posted by
The Baca Charity View profile Organisation type Registered Charity Company size 21 - 50

It is our mission to serve young people who have been forced to flee their home country – offering safe homes, education, therapeutic care and support

Posted on: Wednesday, 16 April 2025
Closing date: 14 May 2025 at 12:46
Tags: Care Management, Refugee / Immigration, Risk Management, Safeguarding, Youth / Children, Governance / Management, Social / Support Work

The client requests no contact from agencies or media sales.