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Top job
Disability Action In Islington, Islington (On-site)
£28,000 - £32,000 per year
Make a meaningful difference to the lives of D/deaf and disabled people in Islington.
Posted today Apply Now
Closing in 5 days
Family Action, Stroud (On-site)
£28,598 - £31,384 per year
This is an exciting opportunity for an experienced youth leader to join us on our journey to develop and embed our youth participation work
Posted 2 days ago
Causeway Irish Housing Association, Hackney (Hybrid)
£15,025 per year
Posted 2 weeks ago Apply Now
CBM UK, Cambridge (On-site)
£28,290 - £30,020 per year depending on experience.
Posted 2 weeks ago
Closing today at 23:30
Sutton Community Works, Sutton (On-site)
£32,000 per year
Put your Christian faith into action to help people living in food poverty. Join our friendly, faithful team as manager of Sutton Foodbank.
Posted 1 week ago Apply Now
Rainbow Trust Children's Charity, Multiple Locations (Hybrid)
£23,000 annual salary plus Company Car (additional benefit of approx. £5K), 5% employers pension contribution and 25 days annual leave.
Posted 2 days ago
Rights of Women, Remote
£18997
Management Account for Women's Legal Rights Charity - helping women navigate the legal system to achieve equality
Posted 1 day ago
Rainbow Trust Children's Charity, London (Hybrid)
£22,000 pa + benefits (including company car, 25 days annual leave, and pension)
Posted 2 days ago
National Star Foundation, Cheltenham (On-site)
£53,000 - £58,000 per year
Posted 1 week ago
LandWorks, Totnes, Devon (On-site)
£40,000 per year
Posted 2 weeks ago
Page 16 of 70
Islington, Greater London (On-site)
£28,000 - £32,000 per year
Full-time
Contract (Fixed-term until 31 March 2027 (with potential for extension))

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Make a meaningful difference to the lives of D/deaf and disabled people in Islington.

Disability Action in Islington (DAII) is a local, user-led Deaf and Disabled People’s Organisation (DDPO) supporting disabled residents to live independently, access their rights, and thrive. Our advice and advocacy services are free, trauma-informed, and rooted in the social model of disability.

We are looking for a dedicated and experienced Information & Advice Services Coordinator to lead the delivery of our community advice service. This role is ideal for someone who brings both frontline advice experience and the confidence to support a small team working with people facing multiple barriers.

You’ll play a key role in shaping how we deliver rights-based support across welfare benefits, housing, health and social care — and help us prepare for Advice Quality Standard (AQS) accreditation.

About the Role

As Information & Advice Services Coordinator, you will:

  • Co-ordinate the day-to-day delivery of DAII’s advice and information service
  • Provide direct support to clients with complex or ongoing needs
  • Support colleagues and volunteers in dealing with multi-issue casework
  • Ensure records are kept accurately and support monitoring and reporting
  • Build partnerships with statutory and voluntary services to provide joined-up support
  • Lead on quality assurance work as we prepare for AQS accreditation
  • Contribute to a positive team culture rooted in reflection, care, and inclusion

Who We’re Looking

For This is a hands-on role for someone who is organised, empathetic, and committed to justice and inclusion. You’ll need to balance coordination with frontline delivery, while supporting others to grow.

Essential:

  • At least 18 months’ experience in advice, advocacy or support work
  • Knowledge of key issues affecting disabled people, including welfare rights, housing, and social care
  • Excellent digital and administrative skills, including using case management systems
  • Experience working with people with complex needs and navigating multi-agency support
  • Excellent written and verbal communication skills
  • Commitment to the values of equality, inclusion, and the social model of disability

Desirable:

  • A relevant qualification (e.g. Level 3 in Advice and Guidance) or lived experience
  • Experience supporting or coordinating a small team or service
  • Familiarity with AdvicePro or similar systems 
  • Understanding of trauma-informed and person-centred approaches

What We Offer

  • A supportive, values-led working environment
  • The chance to shape and improve an essential community service 
  • A small, dedicated team where your voice and will make a difference
  • Training and development opportunities
  • A work culture rooted in trust and wellbeing
  • Employee Assistance programme 
  • Employee Discount Scheme 
Application resources
Application Instructions

To apply, please send your a short cover letter explaining your interest and suitability for
the role and your CV

Posted by
Disability Action In Islington View profile Organisation type Registered Charity Company size 6 - 10
Refreshed on: Sunday, 27 April 2025
Closing date: 22 May 2025 at 14:44
Tags: Administration, Advice / Information, Communications, Advocacy, Digital, Data Protection, Database Management, Social / Support Work

The client requests no contact from agencies or media sales.