Team Leader Jobs in Coventry, West Midlands
Summary
JOIN OUR TEAM AS A PEOPLE SYSTEM SUPPORT
ABOUT THE DEPARTMENT
The Data Services team is one team with four functions; Data & Analysis, Data Operations, Information Governance and Partners & Projects. Functional leaders work closely together to ensure a team approach is adopted, utilising skills from across the functions to solve problems and innovate together.
The Partners and Projects function will maintain the business planning for Data Services as a whole and is the gateway for new work. Working with the functional leaders the Partner and Projects function will make decisions on how best to resource projects by either using existing resources if capacity allows or signposting to external quality providers.
ABOUT THE ROLE
The People Systems Support Team requires a permanent member of staff to provide support to our People Systems including Oracle, CMS, Pathways and future planned systems as they come online. They will play an active role within a customer-focused support team and will forge working relationships with NCIs and the Diocese.
The support analyst will provide day-to-day operational and help desk support for People System activities. The support analyst will also support the Team Leader in developing relationships with internal teams and customers in setting processes and standards for the deployment, tracking/reporting, and maintenance of data and content within the people system. They will work with the wider Data Services team to troubleshoot and resolve operational issues that arise and work with Diocesan Operational Users and staff to maintain data accuracy and integrity.
Core Responsibilities
- Assist with wider Data Services team to troubleshoot and resolve operational issues that arise and work with Diocesan Operational Users and staff to maintain data accuracy and integrity.
- Assist the Team Leader in delivering training to enable users to develop skills in effectively using the People System, CMS and Pathways.
- Provide troubleshooting and support for issues and questions related to the people system, its users, and its content, escalating with managed service providers and developers, as appropriate.
- Delivery of virtual and in-person support and training to users, as well as raise & monitor Oracle Service Requests.
Key Role Requirements
- This a remote role and occasional visits to Church Housse is required for infrequent face-to-face meetings 1-2 days per month.
ABOUT YOU
The Church of England is for everyone and we want to reflect the diversity of the communities we serve across the whole country. Therefore, while of course, we welcome all applications from all interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.
Please refer to the Job Description for more information about the role and person specification.
WHAT WE OFFER
Your Salary
- A salary of £38,918, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
Your Benefits:
- 25 days annual leave (increasing to 30 days within 5 years) plus eight bank holidays and three additional days (pro-rated if working part-time).
- We welcome all flexible working arrangement requests. This is looked at in a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
- We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Access to the Department of Education Restaurant and Westminster Abby with a plus-one guest.
- Apply for eligibility for an Eyecare voucher.
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.
ABOUT THE NATIONAL CHURCH INSTITUTIONS
The National Church Institutions is a hybrid working organisation comprising a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.
We Include. You Belong.
Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.
Living out our values in all that we do, we:
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. We welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Vacancy Application Closing Date - 31 October 2024
Interviews will take place the week commencing 04 November 2024
To find out more about this role, please contact Jessica Cook, at for an informal chat.
Please note: You must have the right to work in the UK to be considered for the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SCIE Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
The role:
A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:
· Ensuring that SCIE’s evidence, drawn from research and people’s lived experiences, influences social care policy and practice.
· Developing and delivering influencing strategies, drafting policy papers and legislative briefings, and managing relationships with various stakeholders and key partners.
· Growing SCIE’s profile as an influential, informed, and powerful voice in the social care sector.
· Positioning SCIE to work as a partner to government, responding independently to new government policy, supporting and advising on a range of national policy programmes, initiatives, and influencing guidance and practice.
· Producing high-quality research and evaluations demonstrating what works and makes a difference in social care, promoting evidence-based good practice.
What we are looking for:
· Knowledge of the policy and political landscape developed from previous experience working in a policy or public affairs role, either in government, the civil service, charities, or non-governmental organisations.
· Proven experience developing and delivering public affairs strategies and leading influencing activities.
· Proven experience producing policy papers and applying policy research skills, such as evidence gathering, analysis and reporting.
· Proven experience as a strategic and analytic thinker who can influence policymakers with persuasive arguments, policy ideas and campaigns.
· Proven ability to manage a wide range of internal and external stakeholder relationships, including at senior levels, and to engage with people with diverse viewpoints and backgrounds.
What we offer in return.
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced Contact Centre Team Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do?
If so, you could be the Contact Centre Team Leader we are looking for.
About the role
As our Contact Centre Team Leader, you will lead a team of dedicated advisors, delivering exceptional service across various contact channels. You’ll inspire and develop your team, equipping them to excel in both inbound and outbound calls as well as other customer service activities. Ensuring team has the right tools and training, you’ll enable the team to deliver crucial information, support and expressions of gratitude on a wide range of topics, including locating health information, inquiries about our retail network, fundraising, event stewardship, and more.
You’ll also be the go-to expert to help the team swiftly resolve problems and complaints, benefiting both customers and the organisation. Overseeing all customer interactions and activities, you’ll help the team enhance the customer experience, build strong relationships, and drive income growth.
You’ll support and guide your team by setting performance goals, providing constructive feedback, conducting evaluations, and ensure their wellbeing. You’ll also identify and implement process improvements to boost efficiency and elevate the customer experience.
Taking ownership of the team’s performance, you’ll ensure they consistently meet and exceed KPIs and SLAs, as well as customer expectations. You’ll drive improvement by turning insights into actionable strategies, while being responsible for the team maintaining high standards of data accuracy and quality. You will also assist the Customer Service Manager in managing the wider team’s performance to meet or exceed targets and SLAs, as well as continuously improving your own performance. Collaborating closely with the Customer Service Manager, you’ll foster a culture of quality, fun, and continuous improvement.
We are looking to start someone in this role as soon as possible.
About you
You have a proven track record in customer service leadership, ideally within a contact centre environment. You’re experienced at setting performance goals, offering constructive feedback, conducting evaluations, and ensuring your team’s wellbeing. Your experience includes handling both inbound and outbound calls, implementing and monitoring KPIs, and effectively managing complaints.
To excel in this role, you should have:
- Outstanding IT skills, especially Microsoft Office, and familiarity with CRM systems and customer service software. Experience using a Helpdesk ticketing systems would be highly advantageous.
- A strong understanding of contact centre best practices, tools, performance metrics, and KPIs.
- Excellent written and verbal communication skills, including a great phone manner and strong presentation skills.
- Exceptional attention to detail, strong administrative and time management skills, and a proactive, solution-focused approach.
- Experience in conducting effective team meetings, delivering impactful updates, inspiring and motivating team members, and securing enthusiastic buy-in for changes and new initiatives.
Working arrangements
This is a 18 month fixed contract covering a secondment.
Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season.
At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average. At the moment the team typically go in once a week on Wednesday. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage
What We Offer:
When you join the BHF, you become part of our MyBHF Career Academy, where we'll help you grow, learn, and develop your career.
We offer our staff generous benefits, such as:
- 30 days annual leave plus bank holidays.
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.
Interview Process:
Our interview process involves two stages. The first stage will be a one way video interview. The second stage is planned to be in person interview which will take place through in person at our Birmingham Office (B37 7YE)
Our vision is a world free from the fear of heart and circulatory diseases.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are looking for a self-motivated individual to lead our Programmes Team whilst our current Director of Programmes is on maternity leave. The role will be fixed term from December 2024 until January 2026, although there may be further opportunities beyond the length of the contract depending on organisational growth.
The Director of Programmes will be a key member of CoachBright’s Senior Management Team, and will have input on both operational and strategic decision making. Whilst we will expect your input on matters relating to programme delivery and impact, all members of SMT are expected to contribute to decision making across the organisation. As a result, the role is an excellent opportunity to get genuine leadership experience at an educational charity, with the opportunity to report directly to our board of trustees depending on growth in the role.
The primary responsibility for the Director of Programmes will be to recruit school partners for our EEF trial, with delivery beginning September 2025. This trial is to test the impact our Peer to Peer coaching programme (Y10s coaching Y7s) can have on the maths attainment of disadvantaged pupils. The trial will require us to recruit 100 participating schools, 50 of whom will receive the intervention, with another 50 allocated to a control group.
Working alongside the CEO and the Programmes Team Leader, you will create and execute a strategy to recruit new schools as participants to this trial. As a result, experience of managing sales or partnerships with schools, or existing connections with senior leaders at secondary schools and multi-academy trusts, would be beneficial.
Alongside this, you will line manage our current Programmes Team Leader, who directly line manages our team of Programme Managers. From Sept 2025, we are expecting our Programmes Team to grow, and you will play a key role in recruiting for that expanded team. At that point, we would expect you to begin line managing a small number of Programme Managers directly.
The role is an exciting and challenging opportunity to contribute to the growth of an ambitious charity, develop genuine leadership and strategic experience, and project manage a trial supported by the EEF - one of the most highly regarded and respected educational research organisations.
EEF Trial
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Write and execute the strategy to deliver our EEF trial. This will primarily involve recruiting and onboarding 100 schools to participate from January 2025 through to July 2025, for programmes to begin in September 2025.
Leadership
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Be a key member of the Senior Management Team, working alongside the trustees, CEO, Director of People and Operations, and Director of Finance to drive high quality leadership and decision making.
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Work alongside the CEO to develop and define strategic priorities and targets for programmes.
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Align programmes team around organisational strategy and ensure buy in.
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Help create an organisational culture which is supportive, collaborative and embeds learning & continuous improvement across the programmes team.
People Management
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Line manage our Programmes Team Leader, who will directly line manage all of our Programme Managers. We expect the number of team members you directly manage to increase as our Programmes Team grows.
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Support the Programmes Team Leader with development and delivery of programme KPIs and ensure that Programme Managers are delivering effectively and developing in their roles.
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Identify skills gaps and development needs for the Programmes Team and work with the Director of People and Operations to develop a training plan for the team to support with programme delivery.
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Deliver yearly performance appraisals for direct reports.
Programme Delivery
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Overseeing the management of programme delivery in schools to meet KPIs, predominantly those related to our EEF trial.
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Leading the implementation of our primary and secondary programme delivery processes. This will include but is not limited to:
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Staff guides and handbooks: codifying our ways of working.
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Simplifying and automating tasks via our Monday platform.
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Joining up all strands of programme delivery (school induction, launch, training, impact measurement, sessions, graduation and review).
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Ensure that programmes team adhere to CoachBright’s safeguarding, health and safety and GDPR policies and procedures.
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Ensure systems and processes are working for the Programmes Team to effectively deliver programmes.
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Ensure programmes are delivered to a consistently high standard, including ensuring that our quality assurance and impact evaluation frameworks are being used consistently.
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Ensure school relationships are managed appropriately and that termly retention targets are met.
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Oversee the budget for programme delivery including printing cost, room bookings and programme events.
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Carry out other tasks that are within the scope and spirit of the role.
Volunteer recruitment and training
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Alongside the Team Leader, oversee and provide input on our volunteer recruitment plan, in order to deliver our Core programmes. (Distinct from our Peer to Peer programmes, our Core programmes feature undergraduate volunteers coaching, rather than senior pupils).
Programme Design and Impact
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Project manage the development of programme resources including workshops, session plans and launch and graduation materials, particularly those related to the EEF trial.
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Work with our Data & Impact Manager to capture programme impact via feedback forms, Impact Reports and Annual Reports.
Safeguarding
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Act as CoachBright’s National Deputy Designated Safeguarding Lead (DSL).
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Support the National DSL in developing and establishing CoachBright’s organisation’s approach to safeguarding.
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Support the National DSL with the coordination of the distribution of policies, procedures and safeguarding resources throughout the organisation.
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Provide safeguarding advice and support to staff and volunteers.
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Manage safeguarding concerns, allegations or incidents escalated up.
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Manage referrals to key safeguarding agencies e.g. social services or police of any incidents or allegations of abuse and harm.
Person specification
Essential characteristics
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Passion for social mobility, we have big aims and are looking for those who share our desire to make education fairer in the UK so a person’s background does not determine their future.
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Experience of selling, managing, and retaining partnerships with schools and multi-academy trusts.
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Programme management experience, including programme design and delivery, monitoring and evaluation.
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Experience of curriculum and training design, and delivery of training.
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Experience of managing remote and cross regional teams.
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Experience managing relationships with a diverse range of stakeholders, including school leaders, funders, corporate partners and charity sector organisations.
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Strong change management skills with experience of managing teams through change. Ability to work with ambiguity, lead through uncertainty and motivate people through change.
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Effective people management, including supervision, appraisals and performance management.
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Proven experience in developing and implementing quality standards.
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Experience of working in or within education settings and a good understanding of the educational landscape.
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Exceptional leadership and interpersonal skill with the ability to coach the team to proactively identify issues and opportunities.
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Excellent verbal and written communication skills.
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A business acumen with strategic ability.
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An analytical mindset with great problem solving skills.
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Self reflective and stretches self, team members and colleagues to develop.
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Ability to encourage a culture of reflection and innovation.
Desirable characteristics
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Fundraising experience.
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Experience of writing papers and reporting to the board of trustees.
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Experience of working with and empowering people who have faced challenges in their lives.
Key details
Benefits:
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An opportunity to contribute to a young, exciting charity with scope to input widely and take on new responsibilities.
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The opportunity to lead, and be the project manager for, an Education Endowment Foundation trial, which we expect to leave a lasting impact on the sector.
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Starting salary of £42,057 plus £2,500 London weighting where applicable.
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28 annual leave days (pro rata).
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Fridays off during non-term-time (pro rata).
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Access to a £100 individual annual CPD budget in addition to CoachBright’s standard training offer which includes safeguarding, health and safety and diversity, equity and inclusion training).
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Access to a 24-hour employee assisted helpline facilitated independently by Health Assured.
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Access to BrightHR perks which includes an array of discounts in various areas such as retail and technology.
Key Information:
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Fixed term contract from 2nd December 2024 until 30th January 2026. We have some flexibility on these dates.
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Remote role, with access to a network of Regus coworking spaces across the country. Some travel across our key programme areas will be required (expected to be London, Birmingham and Manchester, but not exclusively).
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Full-Time position, 35 hours per week (with some weekend/evening hours required during volunteer recruitment and training periods which will be acknowledged in TOIL).
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Reporting to the CEO.
Thank you for your interest in the Director of Programmes maternity cover role. To apply please submit your CV and a one page cover letter outlining your reasons for applying, and experience and skills related to the role. We look forward to receiving your application.
Coaching young people to be confident, independent and resilient so they can lead the lives they want.
The client requests no contact from agencies or media sales.
Would you like to work in a forward looking, faith based charity? One where you can bring your current skill and experience and develop and earn points through our global training programme to become a Certified Fundraising Executive?
From its humble beginnings, ICC has become a trusted advocate and innovative leader in providing compassionate care for children with disabilities. For over 30 years, thousands of vulnerable children’s lives have been transformed by the essential services we provide.
Within China’s ever-changing social landscape, ICC’s nurturing care is modeling a new standard of support and empowerment for children with disabilities. Our dedicated team of therapists , special educators, social workers, vocational trainers and medical staff work tirelessly to help children live with hope, dignity and opportunity.
This Job Is For You If…….
You have fundraising experience in a charity environment and you’re ready to take the next step up in your career.
You already know how to retain donors and increase income
You love to project manage integrated fundraising campaigns and achieve your goals
You want to treat donors as VIP’s so they stay committed and engaged and you use a customer relationship management systems (CRM) to achieve that.
You can write engaging fundraising copy, or you’re willing to learn
You thrive developing innovative fundraising ideas and campaigns
You can embrace our culture, vision and mission wholeheartedly.
You have ideas and energy to initiate new processes, you’re excited about getting things done better
You are a team player, willing to collaborate and serve to get the job done.
You are a Christian who wants to put your faith into action at work
Our preference is for a full-time candidate working from the Newcastle Office (Hybrid working offered). However, we are willing to consider applications from exceptional candidates who would only be able to take the post working fully remotely or who are interested in working part time
For the full Job Description and person spec, please refer to the attachment below.
Our Mission is to ensure every child with a disability in China is embraced by love, fueled by hope, and empowered with life-changing opportunities.
The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.
Assist the Legacy Administration Team Leader by playing a pivotal role within the Legacy Administration Team, managing a diverse and active caseload of specific, residuary, and reversionary bequests.
Ensure the protection and maximisation of legacy income for Marie Curie by adhering to best practices and maintaining effective and sensitive communication with solicitors and personal executors, enhancing the charity's reputation.
The Legacy Administration Team plays a crucial role in generating income for the charity, working closely with marketing and local legacy fundraising partners. We promote personal development through ongoing training and collaboration across the Directorate and organisation.
Responsibilities
- Manage a caseload of specific, residuary, and reversionary legacies across the UK.
- Ensure Marie Curie receives its full entitlement in accordance with legal requirements, Wills, and settlements.
- Handle correspondence promptly, meeting internal service level agreements, and update case files accordingly.
- Liaise with other charities and act as lead charity when needed.
- Record and update legacy information in the FirstClass 4 database.
- Regularly review open cases, ensuring timely action to conclude them.
- Scrutinise estate accounts, ensuring correct administration and tax exemptions are applied.
- Obtain tax deduction certificates where cost-effective.
- Allocate legacies to restricted or unrestricted funds as per the Will.
- Comply with Law Society guidelines on Non-Contentious costs.
- Protect Marie Curie's interests in shared estates and lead charity discussions when appropriate.
- Represent Marie Curie in all correspondence with legal professionals and the public.
- Identify opportunities to increase the value of bequests and proactively manage asset sales.
- Recognise risks or disputes affecting entitlement and escalate as necessary.
- Collaborate with Legacy Marketing and Local Legacy teams and contribute to stewardship plans.
Application & Interview Process
Please find full job description here
- As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: 4th November 2024
Salary: £28,444 (London Weighting £3,500 where applicable)
Contract: Permanent, Full Time
Based: UK Homebased
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Peer Support Development Officer – North West
About Kinship:
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good.
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales.
We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported.
Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.
Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.
It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first. We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish.
That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.
About the Team
The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.
By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.
As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.
In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.
About the role
This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment. Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.
Who we are looking for:
We are seeking an individual located in or around Greater Manchester, and willing to travel across the North West of England who possesses the drive, passion, and skills to:
· Establish new Peer Support Groups across a diverse range of communities
· Supervise a small team of Peer Support Development Officers
· Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives
· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community.
· Maintain current Peer Support Groups, taking the lead from the national Hub.
· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.
In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.
You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.
As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.
You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick start a thriving peer support group.
As you establish new groups, you will provide training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.
You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.
We are ideally looking for candidates based in or around Greater Manchester but willing to work initially across the whole of the North West. This role may involve working to establish groups in West Yorkshire and into North Staffordshire.
A valid driving licence and access to a vehicle for work purposes are essential, as this role may require travel across London and its periphery to reach areas in need of dedicated support.
Key responsibilities:
Service delivery:
- In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.
- Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency. Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to new groups.
- Recruit and retain support group leaders to develop their peer support groups.
- Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running and promoting a group).
- Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment and community.
- Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community.
- Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups.
- You'll collaborate closely with the ‘Hub’ team to provide a joined up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support.
- Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners.
Service quality, development and data management:
- Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
- Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
- Provide regular reports to ensure targets and SLA are met for the service.
- Support continuous development and improvement of the service (new systems and processes) as required.
Management and supervision:
- Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
- Oversee tactical development of new sustainable groups in your area and your team.
- Help set clear objectives to achieve targets and outcomes.
- Actively encourage personal development and learning.
- Increase efficiencies and impact across the team.
- Ensure good team induction processes and systems are in place.
- Role model Kinship values.
Team culture:
- Act in the best interest of Kinship and the families we support.
- Maintain and contribute up to date understanding of kinship care.
- Deliver effective administration with attention to detail and keeping to deadlines.
- Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
- Actively contribute to delivering and evidencing a high performing service.
- Take responsibility for your ongoing continued professional development.
- Work in line with the Kinship values.
Knowledge, abilities, skills and experience (person spec):
Essential:
- Experience of team leadership or line management and supervision of a small team and managing performance to deliver targets effectively.
- Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.
- Experience developing peer support communities.
- Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers.
- Proven experience of ensuring outcomes and impacts of services is evidenced through high-quality data collection.
- Evidence of delivering training/support to volunteers,
- Strong facilitation skills and essential experience of peer support or user led groups with charity beneficiaries.
- Understanding of safeguarding particularly around vulnerable families.
- Excellent communication and engagement skills, with good attention to detail.
- Full driving licence and use of a car for work purposes.
Desirable:
· Lived experience of kinship care.
· Understanding of children’s social care.
· Digital community building (Facebook / WhatsApp etc).
· Full, clean driving licence/own car.
General characteristics and attributes:
· Flexible and willing to travel for work across England and Wales.
· Drive and have access to a vehicle.
· Commitment to the values, aims and objectives of Kinship.
· A real commitment to equity, diversity and inclusion within your role and a respectful approach to working with people from a range of backgrounds.
· Good standard of written and spoken English.
· Permission to work in the UK.
· Able to remain focused on the primary task of establishing new peer support groups, ensuring that more kinship carers have access to high-quality peer support.
Equality Diversity and Inclusion
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Candidate Application Information
Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:
Closing date: 1 November 2024 12:00 pm
Interviews: 1st Interview Week Commencing 4 November
2nd Interview Week Commencing 11 November
We reserve the right to close this vacancy earlier than the stated deadline.
We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.
Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply. Please let us know if we can help and remember that you can request information in large print or in a different format.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Kinship:
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good.
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales.
We are at the heart of kinship networks, partnering with and influencing service providers, local and national government and other organisations. We give everything we have to fight for each family and their rights, changing society until every kinship family is recognised, valued and supported.
Kinship care often begins in crisis. A child has parents who are unable to care for them, for whatever reason. It can be frightening, confusing and heart-breaking.
Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. There is often no chance to prepare. Plans may be pushed aside. Relationships, jobs and savings are frequently sacrificed.
It is life changing and challenging raising children who have been hurt or neglected, but kinship carers do it anyway because they put the children first.
We know how hard life can be for kinship carers, but we have seen the amazing things they are capable of, with someone by their side. With the right support, children raised in kinship families can flourish.
That is why we support, connect and campaign – to keep kinship families stronger by keeping them together.
About the Team
The Peer Support and Community team at Kinship is dedicated to enhancing the lives of kinship carers across England and Wales by delivering the first national peer support service. With a focus on building and sustaining networks of peer support groups, the team aims to empower kinship carers through access to resources, training, and development opportunities.
By fostering connections within local, regional, and national ecosystems, the team plays a vital role in ensuring that every kinship carer has access to a supportive community.
As part of our commitment to growth and impact, the team develops innovative approaches to peer support, creating an inclusive environment where kinship carers can share experiences and access essential services. We prioritize collaboration across various departments, ensuring that support group leaders receive high-quality advice and training, facilitating their sustainability and effectiveness. This integrated approach also includes alignment with national and local campaigning efforts to further engage and support the kinship carer community.
In line with our strategic focus on cultivating a vibrant Kinship Community of over 10,000 carers, the team leads initiatives aimed at enhancing community connection and empowering kinship families. By developing a robust model of community engagement that encompasses both in-person and digital services, the team aims to amplify the voices of kinship carers, enabling them to effect meaningful change in their lives and communities.
About the role
This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment. Funded by the Department of Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.
Who we are looking for:
We are seeking an individual located in Greater London, and willing to travel across the South East of England who possesses the drive, passion, and skills to:
· Establish new Peer Support Groups across a diverse range of communities
· Supervise a small team of Peer Support Development Officers
· Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives
· Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community.
· Maintain current Peer Support Groups, taking the lead from the national Hub.
· Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products.
In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.
You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.
As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.
You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick start a thriving peer support group.
As you establish new groups, you will provide training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.
You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.
We are ideally looking for candidates based in or around Greater London and willing to work initially across the London Boroughs and into the South East of England. This role may involve work to establish groups on the periphery of this area that currently have no dedicated development staff.
A valid driving licence and access to a vehicle for work purposes are essential, as this role may require travel across London and its periphery to reach areas in need of dedicated support.
Key responsibilities:
Service delivery:
- In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.
- Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency. Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to new groups.
- Recruit and retain support group leaders to develop their peer support groups.
- Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running and promoting a group).
- Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment and community.
- Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community.
- Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups.
- You'll collaborate closely with the ‘Hub’ team to provide a joined up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support.
- Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners.
Service quality, development and data management:
- Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements.
- Ensure accurate data entry in Salesforce to support service performance, evaluation and learning.
- Provide regular reports to ensure targets and SLA are met for the service.
- Support continuous development and improvement of the service (new systems and processes) as required.
Management and supervision:
- Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
- Oversee tactical development of new sustainable groups in your area and your team.
- Help set clear objectives to achieve targets and outcomes.
- Actively encourage personal development and learning.
- Increase efficiencies and impact across the team.
- Ensure good team induction processes and systems are in place.
- Role model Kinship values.
Team culture:
- Act in the best interest of Kinship and the families we support.
- Maintain and contribute up to date understanding of kinship care.
- Deliver effective administration with attention to detail and keeping to deadlines.
- Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work.
- Actively contribute to delivering and evidencing a high performing service.
- Take responsibility for your ongoing continued professional development.
- Work in line with the Kinship values.
Knowledge, abilities, skills and experience (person spec):
Essential:
- Experience of team leadership or line management and supervision of a small team and managing performance to deliver targets effectively.
- Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.
- Experience developing peer support communities.
- Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers.
- Proven experience of ensuring outcomes and impacts of services is evidenced through high-quality data collection.
- Evidence of delivering training/support to volunteers,
- Strong facilitation skills and essential experience of peer support or user led groups with charity beneficiaries.
- Understanding of safeguarding particularly around vulnerable families.
- Excellent communication and engagement skills, with good attention to detail.
- Full driving licence and use of a car for work purposes.
Desirable:
· Lived experience of kinship care.
· Understanding of children’s social care.
· Digital community building (Facebook / WhatsApp etc).
· Full, clean driving licence/own car.
· Permission to work in the UK.
Equality Diversity and Inclusion
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
Candidate Application Information
Please refer to the Job Description for this role to check that you meet the criteria necessary for the job. Closing date and interview details:
Closing date: 1 November 2024 12:00 pm
Interviews: 1st Interview Week Commencing 4 November
2nd Interview Week Commencing 11 November
We reserve the right to close this vacancy earlier than the stated deadline.
We will guarantee interviews to any candidates with experience of kinship care (either of being in kinship care or of being a kinship carer) who demonstrate they meet the essential skills and experience outlined.
Please tell us if there are any reasonable adjustments, we can make to assist you in your application. If you have a disability, which you would like us to consider, please tell us about this when you apply. Please let us know if we can help and remember that you can request information in large print or in a different format.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.
The client requests no contact from agencies or media sales.
Team: Community Fundraising
Location: Scotland South (Dumfries & Galloway, South & East Ayrshire, North & South Lanarkshire, Glasgow, East & West Lothian, Edinburgh, Falkirk, Dunbartonshire, Inverclyde, East Renfrewshire)
Work pattern: 35 hours per week, Monday to Friday with occasional weekend working for events
Salary: Up to £32,013.24 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Community Fundraising Officer:
- This role supports the delivery, growth and reach of community fundraising in a defined geographical location and supports the development and delivery of a local fundraising strategy in line with the organisation’s broader income generation objectives.
- The Community Fundraising Officer will establish, implement, develop and maximize all community fundraising opportunities, increase income, deliver exceptional supporter stewardship and exemplary volunteer management, working collaboratively with the Community Fundraising Hub Manager and Community Fundraising Volunteer Team Leader to build on past successes and develop a diverse pipeline of community fundraising events and activities that respond to local audience needs.
- The role will also build and develop exceptional fundraising relationships with supporters and volunteers within the defined geographical location to harness the power of our local footprint and raise income and awarenes
About the Community Fundraising team:
- We sit within the Community Events team
- Our team is responsible for leading and supporting community activites to drive and grow our community fundraised income.
- We currently have a team of 30+
What we’re looking for in our Community Fundraising Officer:
- Evidence of raising funds in a community fundraising environment
- Planning, organising and delivering campaigns, activities and plans including marketing.
- Evidence of working to and achieving objectives
- Direct experience of working with volunteers
- A valid UK driving license and access to a car
What we can offer you:
- range of health benefits
- 25 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 21st October 2024
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. Anonymised application form
2. Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Making a better life for cats, because life is better with cats
Calling all budding Digital Marketing gurus!
Are you excited about the prospect of joining a forward-thinking organisation where you will play a crucial role in helping parents progress their careers and contribute to achieving gender equality in senior leadership?
Are you someone that wants to actively support an award-winning Fellowship Programme through your expertise in digital marketing, content creation and effective sales funnel management?
If you've answered yes to both questions, we'd love to tell you more!
This UK-based organisation, champions gender equality in leadership by empowering parents to advance their careers alongside family commitments and is looking to appoint a Digital Marketing Coordinator to work 4 days per week in their successful team.
Through the award-winning Fellowship Programme, they provide transformative support, cultivating a diverse community of professionals. The Fellowship, recognised as 'life-changing' and 'world-class,' focuses on personal and career development, fostering courage, and challenging systemic barriers faced by working parents. With a commitment to inclusivity and impactful change, this organisation is a beacon for those seeking a balanced and thriving professional and family life.
Role overview
As their Digital Marketing Coordinator, you will play a pivotal role in growing applications for the esteemed Fellowship Programme. Reporting directly to the CEO and Founder, your responsibilities vary from crafting compelling content, overseeing the process of attracting and guiding potential applicants through various stages towards joining the Fellowship, and coordinating marketing efforts.
Your focus on reaching both parents and employers, along with your adeptness in social media, website management, and podcast production, will contribute significantly to the organisation's mission of supporting working parents and fostering gender equality in senior leadership.
What you'll do
- Develop and execute marketing strategies to attract parents and employers for the Fellowship.
- Craft compelling content, including newsletters, emails, and social media posts, targeting the organisation's audience.
- Manage the application process and sales funnel, ensuring a smooth journey for potential Fellowship participants.
- Coordinate content creation, editing, and dissemination across multiple platforms.
- Spearhead employer marketing efforts, creating materials showcasing the programme's benefits and managing employer email lists.
- Oversee podcast production, ensuring timely releases, effective promotion, and support in booking relevant guests.
- Manage the organisation's website and social media presence, engaging with the audience and generating inquiries from both parents and employers.
What you'll bring to the role
- Proven competency in digital marketing and sales funnel management.
- Strong written communication skills with a focus on web content and social media.
- Exceptional organisational abilities and a proactive, hands-on approach.
- Familiarity with podcast production and a willingness to learn.
- Website management skills to drive engagement and generate inquiries.
- Social media expertise, including scheduling and audience engagement.
- Effective collaboration skills, particularly in a remote work setting.
Additional information
- Cause: Empowers parents for career success, fostering leadership equality through their Fellowship
- Working environment/culture: Innovative, Inclusive, Results-Driven, Supportive
- Role: Part time Digital Marketing Coordinator (4 days but open to being flexible)
- Location: Remote role with some team meetings once every 2 months (potentially more when needed)
- Employment Type: Maternity cover
- Application closing date: 21st October
- Application process: please send an up-to-date CV and 1- page cover letter that highlights why your skills and experience match this specific role and a little bit about why you would like to join this organisation
- Requirements: Candidates must be open to travelling to London for team meetings, approximately 2 per month
Please note: Due to the nature of this role. We need all candidates to be based here in the UK and have the permanent right to work.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
As the Digital Marketing Manager, you will lead the strategic planning, execution, and optimisation of multi-channel digital marketing campaigns that drive impactful results for our charity partners. This role combines strategic oversight with hands-on management, ensuring that both day-to-day tactical tasks and long-term strategic goals are met.
You will be responsible for managing paid social campaigns across platforms such as Facebook, Instagram, LinkedIn, TikTok, X (Twitter) and more. This includes overseeing campaign performance, client communications, and ensuring that our campaigns deliver a strong return on ad spend (ROAS).
You will collaborate closely with internal teams to build, deliver, and refine sector-leading digital marketing campaigns that maximise income for our clients.
Background
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated digital fundraising campaigns, and behavioural omni-channel supporter journeys.
We empower charities to raise more money with integrated multi-platform fundraising, drive supporter acquisition and build stronger relationships with sophisticated, personal journeys unlocking supporter potential with meaningful insights.
Key Responsibilities
Marketing Strategy
- Campaign Development: Oversee the development of multichannel paid social media marketing campaigns with the objective of providing our clients the best possible return on ad spend.
- Strategy refinement and innovation: Responsible for the refinement of the paid marketing strategies offered to our charity partners. Leading on testing new platform, audience and creative approaches which significantly improve outcomes.
- Industry Leadership: Understand and influence industry trends and standards, ensuring that Social Mind remains a leader in digital marketing innovation for the charity sector
Campaign Delivery
- Production: Oversee and support the production of marketing campaign resources such as copy and media ensuring the final execution meets our charity partners brand requirements and delivers the best possible results.
- Media Buying and Search Engine Optimisation: Oversee and support the delivery of paid social media campaigns with significant budgets working across a variety of channels including Facebook, Instagram, LinkedIn, TikTok, X (Twitter), and more. Develop and execute SEO strategies.
- Campaign Optimisation: Continuously monitor campaign KPIs, adjusting strategies as needed to maximise ROAS and campaign effectiveness.
Team Leadership and Development
- Mentorship and Team Support: Mentor and develop team members, fostering a culture of continuous learning and improvement in digital marketing practices. Lead on recruitment and resource management of both permanent staff and freelance contributors to build a strong marketing team capable of delivering exceptional results.
- Cross-Functional Collaboration: Work closely with internal teams including Customer Success, Stewardship, Supporter Journeys and Product to ensure cohesive and successful campaign delivery.
- Client Side Subject Matter Expert: Work closely with Customer Success team to provide client communications and to attend client meetings in capacity of subject matter expert on digital campaign strategy and optimisation.
What You Will Do
- Proactively Lead Industry Innovation: Continuously scan the horizon for emerging trends and advancements in digital marketing, ensuring Social Mind not only stays ahead of industry shifts but also actively influences and shapes future standards in the charity sector.
- Lead Paid Social Campaigns and SEO: Oversee the end-to-end management of multi-channel paid social campaigns across platforms such as Facebook, Instagram, LinkedIn, TikTok, X (Twitter) ensuring effective execution and optimisation for maximum return on ad spend.
- Drive Campaign Innovation: Implement innovative strategies to continuously improve campaign performance, adopting a test-and-learn approach to optimise ads, targeting, and creative assets.
- Creative Design: Be accountable for creative design and managing the required resource to deliver against multiple concurrent projects with competing deadline making decisions on when to outsource to support internal team.
- Analyse and Report Campaign Performance: Use analytics to track, measure, and report on the success of campaigns, providing insights and recommendations for improvement.
- Develop Team Expertise: Mentor and support your team, fostering a progressive culture of development in digital marketing practices, creative design, and data-driven decision-making.
Skills and Knowledge
- Paid Media and SEO Expertise: Significant hands-on experience in planning, executing, and optimising PPC and paid social campaigns, preferably within a digital agency or charity environment.
- Analytical Proficiency: Strong analytical skills with experience in using tools like Google Analytics to track, report, and optimise campaign performance.
- Digital Marketing Landscape: A thorough understanding of the digital marketing landscape, including experience across multiple platforms.
- Attention to Detail: Outstanding written skills with a keen eye for detail, ensuring error-free communication and reporting.
- Project Management: Proven track record of managing multiple projects or accounts concurrently while maintaining high standards of work.
- Innovative Thinking: Ability to identify and implement new digital marketing strategies, driving continuous improvement and staying ahead of industry trends.
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
We cannot offer visa sponsorship and you must be able to work in the UK.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
We are seeking a proactive and self-motivated Programmes Coordinator to join our team. In this role you'll be responsible for planning, organising, and delivering a variety of activities, including symposia, the biennial prizegiving ceremony, board meetings and committee meetings, as well as assisting with general administrative tasks.
You’ll need to be highly efficient and detail-oriented, ensuring that all activities are meticulously managed and executed flawlessly. As a self-starter, you'll work independently, taking ownership of processes from start to finish. Your ability to prioritise tasks, meet deadlines, and maintain a high level of organisation will be critical in successfully managing multiple responsibilities simultaneously.
If you thrive in an environment where you can take the initiative, demonstrate your proactive nature, and showcase your efficient approach to coordination, we invite you to apply for this exciting opportunity.
Please note, this advert will close to applications as soon as we've found the right candidate, and we're looking for someone to start ASAP, so we encourage early applications.
About Rank Prize
Founded by Lord Rank in 1972, Rank Prize stimulates and celebrates research in optoelectronics and nutrition; the two fields of research at the heart of Lord Rank’s interests and businesses. We not only award substantial prizes in recognition of significant advances in the relevant fields of science, but also actively promote the extension and spread of knowledge in these areas of research. Our initiatives include organising symposia, sponsoring lectures, and awarding grants to support training and facilitate career development, with a special focus on students and early career researchers.
Rank Symposia
Our symposia provide a unique platform for scientific exchange, facilitating in-depth discussions and exchanges of knowledge among participants who have expertise in a particular subject relating to optoelectronics or nutrition. The symposia play a crucial role in advancing scientific knowledge, promoting interdisciplinary collaboration, and stimulating further research in the fields.
Our symposia are intentionally kept small, ensuring a focused and engaging experience for all participants. With approximately ten internationally-recognised speakers at the forefront of their respective fields, these symposia bring together a select group of brilliant minds, eager to share their groundbreaking research and insights. Alongside these distinguished speakers, we also invite around 20 early-career researchers, recognising the importance of nurturing the next generation of scientific pioneers.
By fostering an intimate and inclusive environment, our symposia inspire intellectual growth, spark innovation, and cultivate a vibrant scientific community. We believe that these transformative gatherings have the power to ignite new ideas, drive research breakthroughs, and ultimately shape the trajectory of scientific advancement.
The Rank Prize
The Rank Prize is a prestigious award recognising significant contributions in the fields of nutrition and optoelectronics. The Prize is awarded biennially at our prizegiving ceremonies. These events gather an audience of around 150 distinguished individuals including renowned professionals, academics, influential leaders and experts in the fields of nutrition and optoelectronics, who come together to celebrate the outstanding achievements and contributions of the honoured recipients.
Location and travel
We all work remotely, however travel and overnight stays are required as part of the role. You'll attend around 3-4 symposia a year, which run from Mondays to Thursdays and are currently held in the Lake District. You'll also attend 2-3 half-day meetings in London a year, which may require overnight stays depending on how far away from London you live. It would be helpful if you had a full UK driving license and access to your own car.
What we offer
- 25 days of annual leave plus bank holidays (which will be pro-rated for a 0.8 FTE position) in addition to office closure between Christmas and New Year
- A £1,200 working from home allowance
- All the necessary equipment to work from home
- 7.5% employer pension contributions
- Life Assurance, Group Income Protection and Critical Illness Cover
- A generous staff training budget
Regrettably we won't be able to provide feedback on unsuccessful applications
Please submit your application through Charity Job. Unfortunately we're unable to accept applications that have been sent to us directly.
The client requests no contact from agencies or media sales.
Interview date: 7th November
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Head of National Influencing is critical to our mission to make dementia the priority it needs to be. This is way more than a typical public affairs job. In fact, it’s not a typical public affairs job at all. We do things differently here. We don’t carp from the side-lines and moan about how bad everything is. Instead, we develop overwhelming, evidence and policy-based cases for change which we deploy based on our deep understanding of a complex, constantly adapting system across multiple nations.
Dementia is a whole system challenge so it demands a whole system approach. That means our Head of National Influencing needs to determine key decisionmakers capable of shaping national policy across England, Northern Ireland and Wales, and then engaging them directly with an overwhelming case for change. Understanding the system is paramount, as is deploying evidence and policy in the most impactful way. Essential to the success of the role – and the success of the whole team – is the need to plan and deliver a highly integrated influencing strategy alongside our Head of Local Systems Influencing. Integration and teamwork is everything in this role – with colleagues internally and with the system externally.
You’ll have the privilege of leading a big team spread across three nations, and be part of an even larger Evidence, Policy & Influencing function which is laser-focused on ending the devastation of dementia through changing policy. We take an evidence-based approach to all our work, we focus on impact rather than activity, and the Head of National Influencing is a key role model for how we go about our business. That includes the most important aspect of this role: leading our people. With joint responsibility for the whole team’s (not just your team’s!) culture and performance shared between you and our other department heads, the development of our talent is central to the impact we want to make.
You will:
- Develop and lead a large team of professionals straddling three nations, while taking responsibility with your peers for the development of the whole Evidence, Policy & Influencing team
- Measure and report on performance and impact rather than activity
- Role model a 3 nations approach to our work
- Drive integration across the team and wider organisation
- Use evidence and policy to create highly impactful cases for change leading to national policy change
- Be responsible for our awareness and compliance with rules around lobbying
- Work with teams across the Society to optimise supporter journeys
- Make us a highly authoritative thought leader in the research, health and care environment
- Provide proactive, high quality analyses of the national external environment to inform strategic decision-making
About you
We need a credible, authoritative leader able to personally influence top decisionmakers and colleagues alike.
You’ll be someone who is – or aspires to be – a thought and system leader in their own right, pragmatic about the complexities, imperfections and challenges in the system in which we operate. In fact, you’ll enjoy the challenge of plotting our path through the system we’re trying to change. You’ll love working with people with different perspectives to challenge your own thinking and ultimately share responsibility for the work of a dynamic, constantly developing team of amazing professionals.
You’ll have a clear understanding that integration of our influencing work nationally and locally, across strategic evidence gathering, policy development and into the wider work of the Society is key to making the impact. Above all, you’ll be someone who strives for excellence and who role-models vulnerability, transparency, teamwork and adaptability.
In this role, you have the opportunity to – alongside your team – do genuinely career-defining work in an area of policy which demands innovative, focused and different ways of making change. The scope for making that change, and personally making it happen, is huge. We have loads to do and we need someone with the drive, intellect and intolerance for the status quo to help us achieve our goals.
You are:
- An experienced and inspiring leader who can instil a high challenge, high support culture
- An expert in the external policy environment and are comfortable working across multiple UK nations.
- Comfortable with change, ambiguity and leading major programmes of work
- Highly accountable, able to handle lots of responsibility
- Open and collaborative, able to work across team and geographical boundaries to do things better
- Committed to continuous, evidence-based improvement
- Curious and enthusiastic about never accepting the status quo when it comes to making things better for people living with dementia
- Up for debate, alternative perspectives and different ways of doing things to achieve impact.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service.
This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.
Position: S11216 Stroke Association Support Coordinator
Location: Home-based Surrey however, extensive travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Part-time, 21 hours per week (flexible working available)
Salary: Circa £16,043 per annum (inner London weighting £2,370 per annum or outer London weighting £1,260 per annum may be applied in accordance to where you live) (FTE circa £26,700 per annum)
Contract: Our services are contracted, we currently have funding for this contract until 31 August 2025.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 3 November 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: To be confirmed
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes. A key part of the role will be to support service users and the delivery of the service.
Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:
· Support new stroke survivors and their carers from hospital discharge into the community.
· Provide personalised information, advice and support.
· Support clients to make informed lifestyle changes which will help them to prevent further strokes
· Be accountable for volunteers, so experience of recruiting, training and managing volunteers would be an advantage.
· You will have excellent IT skills and demonstrate a flexible approach to your role.
About You
The post holder will have experience/background in:
· A caring profession ideally with experience of supporting people with disabilities.
· Setting up and running virtual groups.
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Stroke Association
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are delighted to be launching the Social Impact Fast Track, a two-year career and leadership development programme which will enable you to develop as a future leader within consulting and evaluation in the education sector.
About ImpactEd Group
ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.
About the programme
As well as a commitment to the organisations we work with, we have a commitment to our people and developing the next generation of leaders within the social impact, consultancy and evaluation sectors. We are excited to launch our two-year career and leadership development programme which will provide an opportunity to work within, and rotate between, our organisational practices.
We are delighted that you are interested in joining the Social Impact Fast Track. In the first year of your programme you will join the team as an Analyst and, subject to successful completion of year one, in year two you will progress to Senior Analyst. During your two-year programme you will work within at least two of our organisational practices. You will work directly with our partners, understanding their needs and supporting them to maximise their impact. During the programme you will also lead pro-bono projects for our corporate social responsibility partners.
In addition to gaining experience with our partners and within our teams, you will undertake a structured learning and development programme which includes mentoring from one of our Group Directors, and regular learning and development sessions including a dedicated professional development budget. Between years one and two you will receive a two-week paid break and a budget of up to £1500 to complete a research project on ‘Impact and Sustainability’ and report your findings back to representatives of our Group Board. You will also have the opportunity to have a two-week placement in one of our partner organisations, to help you develop your professional skill set. At the end of the programme we expect a number of participants to apply for and progress into our Officer and Manager roles, or look to secure positions with our partners or other like minded social purpose organisations.
This programme is an opportunity to work within a growing education-focused social enterprise and contribute to directly supporting our social purpose organisations. This programme is open to applicants from a range of backgrounds, whether you are a recent graduate, returning to work or looking for a career change.
We are excited to launch this programme and we look forward to receiving your application.
You can view the full information pack for this opportunity here. The information pack includes:
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A breakdown of the two-year programme
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Learning and development opportunities
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The role and person specification
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Details of the application process
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Details of the pay and benefits associated with this opportunity
We have a rolling application process and our next application review point will be on 21st October. Please submit your application by 23:00 Sunday 20th October.
The client requests no contact from agencies or media sales.