Team Administrator Jobs

Join our team as American Friends Fundraising Assistant, where you'll play a vital role in driving philanthropic support from our American donors. This is an exciting opportunity to be part of an international mission, grow our impact and support life-changing work.

About this job:

As an American Friends Fundraising Assistant, you will:

• Manage administration of donations, ensuring all donors are thanked promptly and personally for their donation.
• Support creative cultivation and excellent stewardship of American donors and prospects.
• Assist the team with travel arrangements, stationery orders, organising team meetings and a variety of logistical arrangements.
• Work with the Prospect Research team to identify American prospects.
• Coordinate fundraising materials for the team, including updating brochures and producing communication materials in collaboration with creative agencies where necessary.

About You:

With strong organisational skills and an ability to work on number of projects simultaneously you will be a skilled communicator able to connect with different audiences. A skilled researcher you will be proactive and able to work independently and have a good writing skills.

About Dogs Trust:

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:

Internationally, Dogs Trust has recently united with Worldwide Veterinary Service and Mission Rabies to champion dog welfare globally and take the decisive step forward in the fight against rabies, one of the deadliest zoonotic diseases in the world. Dogs Trust USA is a registered 501 c 3 with the IRS and has a small founding of US supporters.

Executive Director of Friends of the Earth (England, Wales & Northern Ireland)

Salary: £97,905 per annum

Contract: Permanent 

Hours: Full time (30 hours over 4 days) 
Location: London-based or commutable to London (minimum weekly), with some other UK travel as required.

Plus benefits.

Can you lead Friends of the Earth in our mission to achieve climate justice?

We are seeking to appoint an Executive Director to lead Friends of the Earth (England, Wales & Northern Ireland) at a crucial domestic and international moment for climate, environmental and social justice.

You will motivate, inspire and build the capacity of a growing and diverse network of people coming together to transform our environment into one which is flourishing, sustainable, and socially just.

You will do this as a passionate and effective advocate for an environment that’s getting better, a safer climate, abundant nature, healthy air, water and food. We work from the grassroots to the global in communities throughout England, Wales and Northern Ireland to playing our part in the international network of our sister organisations around the world.

We are looking for someone with established credibility and standing within the environmental and/or social justice sectors, someone able to inspire our activists, staff and allies, and to attract funding and resources to enable our vital work; someone with outstanding strategic vision and organisational leadership as well as a collaborative approach to build and deliver transformative work internally and externally.

With exceptional communication and relationship skills and an empathetic approach, you will inspire and lead our engagement across the political landscape and engage with a widening range of communities. Fostering equity, diversity and inclusion, including our commitment to becoming an anti-racist organization, you will be key to our work in pursuit of a just and sustainable world for all.

CLOSING DATE: THURSDAY 2nd JANUARY 2025 (AT 23.59)

 For more information please read the information pack. 

HOW TO APPLY AND KEY DATES

Please apply by sending a curriculum vitae, supporting statement and Equality & Diversity form to the recruitment team, see how to apply.

Your supporting statement should be no more than 2 pages of A4 and address the key requirements of the person specification with relevant examples of your experience and outline why you are interested in the post.  Please state if you wish to be considered under Disability Confident.

To ease administration, please combine into a single Word document. Please do not use PDF format.

We are undertaking direct recruitment via this process. Additionally, Oxford HR are assisting us via an executive search process. If you are engaged with that, please continue to route your application via them. All applications will be reviewed jointly.

Key dates: 

Closing date: Thursday 2nd January 2025 (at 23:59)

First stage

1st Interviews:  Wednesday 15th/ Thursday 16th January 2025 (online via Teams meeting) 

Second stage

Meetings with key stakeholders: Wednesday 22nd/ Thursday 23rd January 2025 (online via Teams meetings) This will include meetings with representatives of our Boards, management, staff, Nations and the recognised union (Unite).

2nd Interviews: Wednesday 29th/ Thursday 30th January 2025 (in person at our London office)

             

We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture. 

Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.

Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.

Emmaus Greenwich is a unique charity that offers a home, work and individual support to people who have experienced homelessness and social exclusion. We don’t just give people a bed for the night; we offer a home, work opportunities and a sense of belonging.

We are looking for a compassionate, highly motivated and enthusiastic individual to provide tailored person-centred support to a caseload of formerly homeless individuals known as “Companions” especially to those who are struggling with substance misuse. Attention to detail is essential, as is the ability to identify and promptly address risks or safeguarding concerns. Empathy, attentive listening, and strong verbal communication skills are also key requirements. 

The successful candidate will understand that many people with experience of homelessness can also be trying to navigate other complex needs. The purpose of the Project worker is to provide a person-centred support to a caseload of Companions in particular to those who are experiencing difficulty in maintaining their tenancy due to their experiences and relationship with substances, including alcohol.

Proficiency with IT and the ability to maintain up do date records in our database are necessary. 

If you have the relevant personal qualities, experience, skills, enthusiasm and a positive “can do” attitude and would relish the chance to work in this dynamic, progressive, and successful charity, we would like to hear from you. You will be joining a friendly and enthusiastic team who are passionate about what they do and a social enterprise that has an exciting future.

We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability.
 

Do you want to inspire the next generation of STEM leaders? Are you passionate about inspiring young people to pursue STEM careers? Do you have a knack for building relationships and ensuring programmes are delivered effectively? If so, we have an exciting opportunity for you!
 

At EngineeringUK, we're on a mission to inspire young people to explore exciting careers in STEM (Science, Technology, Engineering, and Mathematics). Through our outreach programmes, across the UK, we offer schools, teachers and career advisers everything they need to help them shape the future of the young people they support by sparking students' curiosity about STEM careers. From providing quality careers resources to offering curriculum-linked lesson plans, hosting inspiring and exciting hands-on STEM events, and offering access to inspiring STEM role models, our ambition is to make it easier for schools to access high-impact activities and experiences that make a real difference in young people’s lives.
 

We’re looking for a School Relationship Officer to play a pivotal role in ensuring our activities are having the maximum impact across the schools we work with. This is an exciting opportunity to work directly with schools, teachers, and external stakeholders to build strong relationships and drive engagement with our STEM programmes. If you’re excited about supporting schools in delivering high-quality STEM programmes and want to be part of a passionate and dynamic team, we want to hear from you!

About EngineeringUK

Our purpose is to drive change so more young people choose engineering and technology careers.

Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero.

Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology.

In the UK, we don’t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing.

We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability.

We guided by a series of values that we apply to all our activity:

· We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard

• We are collaborative. We listen, share and work in partnership to achieve our vision
• We are curious and keen to learn. We challenge ourselves and others to innovate and experiment
• We are insightful. We evaluate what we do and draw on research to make decisions and to improve our collective understanding
• We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals
  
   

About the role

EUK Education brings together everything EngineeringUK does for schools, career advisers, and teachers to help them inspire young people into STEM careers. It encompasses all our programme activities for schools, offering them access to everything from quality careers resources, curriculum linked lesson plans, a way to find the best activities and inspiring role models to funded drop down days and STEM career fairs. It’s designed to make it easy for schools to access high quality activity in one place and for EngineeringUK to better join up and cross promote our activities across the schools we work with.
 

The School Relationship Officer role will be integral to ensuring we understand the breadth of schools we are working with across programmes, supporting school liaison, providing oversight of programme engagement, identifying opportunities for cross promoting our programmes, reporting on delivery of teacher-led programmes, providing programme administrative support to project managers, directly supporting school delivery across London and working with external stakeholders to maximise programme engagements.
 

 We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and the option for a flexible start and end to the working day in our vibrant central London office overlooking the Thames. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team.
 

Further details of the role can be found in the job description and person specification.
 

Person specification

Essential Skills / Competencies

• Strong organisational skills
• Good time management, with flexibility to respond positively to changes in work schedule.
• Ability to work independently and prioritise own tasks and time, while also managing multiple tasks concurrently
• Strong written and verbal communication skills
• Comfortable working with schools across the UK, which will include direct contact with schools across our programmes. 
• Ability to use initiative on how to approach a variety of tasks.
• Excellent attention to detail.
• Takes an analytical approach to tasks.
• Ability to liaise effectively with a variety of audiences and stakeholders across all levels both internally and externally, for example including colleagues, partner organisations, schools and industry professionals.
• Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion
   

Desirable skills

• Good working knowledge of Microsoft Office software packages such as PowerPoint, Excel, Teams, Word and CRM Systems
   

Education / level of experience

• Experience of project support

EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong.  This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment.
 

We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences.  Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share.

Applying for this role

Applications

If you would like to request to submit your application in an alternative format to support accessibility, please let us know.

The deadline for applications is 12:00 noon on 2nd December.

Interviews
 

Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification.

We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form. 

We aim to notify candidates who have been shortlisted on 3rd December. If you have not heard from us after this date, please assume that you have not been successful.
 

First interviews will be held on 10th December.

What can we offer you?

• Competitive salary
• 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week
• Competitive pension (10% employer contribution)
• Annual bonus opportunity
• Flexible working
• A vibrant office with terrace overlooking the Thames embankment and Tower Bridge
• Employee Assistance Programme
• Life Insurance (4 x salary)
• Long term illness/incapacity insurance cover (permanent health insurance or PHI)
• Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years’ service
• Discounted gym membership
• Yearly flu vaccination

Contract type

Permanent

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

D1 £29,688.36 to D3 £36,305.99

Review Date

17/11/2024

The Fundraising Operations Manager reports into the Head of Fundraising, their remit is to focus on the management of supporter/ donor data and care, including financial reconciliation. This position involves leading and motivating a team to ensure that fundraising administration is efficient and effective, maintaining accurate and compliant supporter data, and ensuring that all fundraising income and expenditure are appropriately recorded and reported.

The purpose of this role is not only to oversee the day-to-day operations but also to look to implement new ways of working in line with our organisational strategy to be sustainable and grow our income. Digitalisation will play a huge part in these changes.

The Fundraising Operations Manager provides the foundation for strong relationships with supporters/donors.

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

We’re Causeway, the UK-wide charity who believes in the power of lasting change. We take people from existing to living, and empower our service users, including survivors of modern slavery and exploitation, to find their voice and place in society. Since 2005, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year. In 2018, we collaborated with South Yorkshire Police to launch Plan B. This helped to launch the LifeNavigate department. Using a trauma-informed approach, we are fully committed to breaking the cycle of crime, alongside other organisations such as South Yorkshire Police and Merseyside Police. Our vision is to ensure a thriving future for marginalised and vulnerable people, and it would not be possible without our dedicated team of staff and volunteers.

Role Summary

How this role fits into the vision and objectives of Causeway

We have an exciting opportunity for a Health & Safety and Facilities Manager to join the Causeway team. This person will be key in helping us to provide the safe and secure environments for the whole of Causeway. The role involves oversight of all Causeway facilities and ensuring Health & Safety practices are implemented and followed.

Responsibilities

• To work with accredited Health and Safety consultants to manage the health and safety and its implementation across Causeway properties and offices to ensure the welfare of staff, volunteers and service users.

• Line management of the Maintenance Coordinator and Facilities Administrator.

• To oversee the maintenance coordinators responsibility for planned and unplanned maintenance of properties, and their undertaking and/managing necessary works including repairs and improvements.

• To develop and maintain a planned approach to property maintenance and management that ensures standards are upheld.

• To liaise with and arrange work with landlords, where the necessary work being undertaken falls within their contractual obligations.

• To oversee internal health and safety and maintenance recording systems for all properties and to ensure all necessary works are actioned in a timely manner, working with the maintenance coordinator.

• To source suitable properties (accommodation or offices) to lease/rent when required ensuring they comply with contract stipulations and take a role in facilitating office/accommodation moves.

• To prepare and submit planning or HMO applications where necessary for change of use and/or refurbishment of properties.

• To set up and streamline maintenance contracts (e.g. gas/electricity/water/broadband etc), and to monitor and cap utility usage across properties (where needed and reasonable).

• To carry out and review health and safety assessments of the following aspects: (or to discharge the responsibility of these assessments when required)

• Accommodations and offices on a frequent basis to ensure properties are being maintained and run in accordance with sector and statutory guidelines.
• Organisation wide risk assessments, such as DSE, contractor activities.
• Implementation of new services.
• Events ran by the organisation.

• To keep up to date with Health and Safety Legislation and ensure and record compliance with procedures, including PAT Testing and Fire Safety.

• To carry out annual health and safety and fire inspections at properties and advise teams on actions that need to be taken.

• To execute health and safety plans in the workplace according to legal guidelines working in conjunction with key managers across Causeway regions.

• To prepare and embed policies to establish a positive culture of health and safety which focuses on service user quality of care and provision.

• To monitor and evaluate practices, procedures and facilities to assess risk and adherence to relevant legislation.

• To recommend solutions to issues, improvement opportunities or new prevention measures.

• To report on health and safety awareness, issues and statistics to the management team of Causeway. Including the producing of the annual Health & Safety report for the management board and board of trustees.

• To be the lead on Health & Safety matters in the organization.

• To be the main point of contact for The Salvation Army regarding matters relating to Health & Safety.

• Oversight of SAHA inspections.

• Oversight and updating of the Salvation Army related compliance and obligations, includes the PILF.

• Oversight of the implementation of the Health & Safety ISO as required by the MSVCC contract.

• Assist departments in completing risk assessments.

• Assist and advise on Health & Safety when new services are in implementation stages.

• Deliver training on Health & Safety and Fire Safety across all regions.

• To be a part of the team that deliver Lone Working training across all regions.

• To assist in providing information and evidence for CQC inspections.

• Responsible for RIDDOR. Any other duties that commensurate with the role

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

                                                                                       

Our Events team is looking for someone who’s hard-working, diligent and enthusiastic to become the new Events Co-ordinator at The King’s Trust!

You will support the team across a range of exciting and diverse events which will raise funds to help young people across the UK. Your role will be essential to ensuring the success of these events as you will provide high quality administrative support across the team; dealing with the financial aspects of events, stewarding supporters and managing inboxes. You will have experience working in a events, customer services role, or equivalent.

This role is perfect for you if you enjoy working in a fun, fast-paced environment, supporting across multiple projects and can effectively multi-task, prioritise and have excellent interpersonal skills.

Why we need this role:

Last year, we helped more than 70,000 young people, with three in four young people on our programmes, move into work, education or training. 

Our job is to inspire and support young people, to help them reach their potential so that they can thrive and society can prosper.

The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law.

We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform! Develop your skills for your career and your role
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

Here at The King's Trust, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

About the role

The Philanthropy Account Manager sits within the Philanthropy Team and will work with supporters who are giving at the five and six-figure level. They can be individuals, couples or small family trusts and often support many different areas of our work, both financially and non-financially. As a team we are a friendly, innovative, creative, collaborative team and, whilst we have an ambitious income target this year, we are bold in our ambitions for growth. We are always up for trying new things, taking a few risks and learning from when things fail. Our ultimate goal is to enable our donors’ support to be as impactful as possible, and inspire their loyalty and commitment to our mission to end homelessness.

The Philanthropy Manager role is varied, and alongside managing a portfolio of warm donors and prospects and securing five and six-figure gifts, there will be opportunities to lead on fundraising campaigns, events and other key projects. Other parts of the role include actively seeking new business working with our prospect researcher, building relationships to support and facilitate peer-to-peer giving, and finding new and creative ways to engage both new and existing donors in Crisis’ work. Creating compelling proposals, cases for support, reports and other bespoke communications will also be required. The successful candidate will manage, coach, and inspire the Philanthropy Administrator, and support them with their workload.

About you

We are looking for someone who has:

• A proven track record of building strong relationships with prospects and donors and securing gifts at the four to five-figure level.
• Experience of engaging and influencing high-value and high-profile individuals; understanding their motivations and inspiring confidence.
• Excellent communication skills, both written and verbal (including listening skills).
• Excellent influencing skills to develop internal and external relationships.
• An entrepreneurial and creative approach, with the ability to spot opportunities to bring supporters closer to Crisis’ work.
• Ability to manage projects, events and fundraising campaigns.
• Is passionate about social injustice, believes in an equitable society and is excited to support us in our mission of ending homelessness

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness. 

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.

• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave. 
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Two-days (pro rata) wellbeing days
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 1st December 2024 at 23:59

Can I use Artificial Intelligence (AI) technology for my application?
 We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094  

Do you enjoy working with people and have excellent administrative skills? Do you have experience of coordinating volunteers? Do you want to work for a charity that supports people to improve their health and well-being through gardening?

We’re looking for a Client Services Coordinator to support the running of the Thrive London Centre and the Social and Therapeutic Horticulture (STH) programmes that we provide in our gardens in Battersea Park. This role will have responsibility for recruitment and induction of volunteers who provide vital support to the running of our programmes.

Key Responsibilities

• Volunteer Co Ordination

• Corporate Volunteer Day Co-ordination

• General office, financial and other Client Services functions​

Based at Thrive London in Battersea Park.

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

For more information, please download the Information Pack.

To apply, please email recruitment with your CV and a written statement explaining how you meet the person specification and what you will bring to Thrive.

Closing date for applications: Monday 2 December 9am. Interviews are anticipated to take place on Monday 9 December 2024.

A fantastic opportunity has arisen to join Westway Trust as a Property Assistant, providing efficient and responsive administrative support across the full property team. You will be a friendly, motivated, and active administrator who will play a key role in the smooth running of the property department.

You will be pro-active, organised, with good initiative being the main point of contact responding to estate and property related enquiries and reports of issues, from tenants, customers, contractors and the community.  You will therefore need to possess or demonstrate a willingness to provide a good level of customer service with property knowledge.

Key responsibilities of the role include:

• Provide efficient and effective administrative support across the Property team, including daily active filing, archiving, photocopying, scanning and record keeping.
• Initial point of contact for enquiries to the Property team.
• Provide a responsive customer service handling system to record such enquiries.
• Coordinating the general day-to-day activities of the Head of Property & Estates in relation to emails, posts, and voicemails.
• Assisting in the preparation and maintenance of property particulars, void reports, and reviewing property marketing websites for current information.
• Cross-referencing and managing the prospective tenant’s selection list with the historical enquiry list and alerting the team of any repeat/active enquiries.
• Regular visits to Trust premises to record any Health and Safety/Fire Risk Assessment breaches and reporting these to the appropriate Facilities Management team member. 
• Assist with attending Unit Base Parking/Filming/Events on the estate, recording any infringements of agreements on site, and notifying the appropriate team member for further follow-on action.
• Preparing notification details for relevant authorities for entry and exit of tenants – rates, utilities, etc.
• Assisting with servicing property meetings (i.e., circulating papers, coordinating actions where required).
• Responsible for the recording of void premises and issuing of building keys.
• Occasionally provide assistance to the Trust’s reception/office manager for general office duties and reception cover if required.

Knowledge and Experience:

• A minimum of one year’s experience in a busy property department.
• A broad understanding of commercial property or demonstrable experience of transferable skills if you are from a different sector.
• Customer focused, with the ability to provide a friendly and efficient service to customers, staff and tenants.
• Good time management, attention to detail, organisational skills and the ability to work under pressure with changing priorities.
• Excellent administrative skills.
• High level IT skills and experience of using MS Office (Word, Excel, PowerPoint)

Personal skills:

• A personable and collaborative approach, with experience of developing and maintaining positive relationships with a range of stakeholders.
• Good communication skills, orally and in writing.
• Ability to work independently and as part of a team in a multi-cultural and diverse environment.
• Connections to/understanding of the local area would be highly desirable. 

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

There is a rolling deadline for this position. We encourage applicants to submit their application as soon as possible, as this vacancy may be withdrawn at any time. An early application is therefore strongly recommended.

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

 

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

 

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

 

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

 

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

 

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

We are looking for an exceptional Finance & Operations Director, for an interim one-year period, to help us ensure that all aspects of the charity and the Centre run smoothly and efficiently, and to provide effective financial management.

We are based at our beautiful Grade 2 listed building in Southwark. Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy. We have a friendly, talented and committed team working both from the Centre and remotely. The post holder would be required to work at our Centre at least one day per week but may work remotely for the remainder of their hours.

As we are currently undergoing a restructure of the team, we will consider most models of part-time hours, from 2 to 4 days per week, year-round or term-time only. On application, please detail your availability and preferences for working between 15 and 30 hours per week.

Reporting to our Chief Executive, our Director of Finance and Operations (DFO) will:

· Lead in the production of financial planning, reporting, monitoring and forecasting that assists in making sound financial management and strategic decisions. 

· Oversee the management of CLPE finances prudently to deliver excellent service within budget. 

· Act as the Company Secretary ensuring the charity’s compliance with the requirements of Companies House and the Charity Commission.

The person we are looking for will have:

· a formal accountancy qualification (ACA/ACCA/CIMA)

· amazing organisational skills and the ability to work and manage others under pressure

· excellent attention to detail and a commitment to evolving systems and processes that make everything more efficient

· the ability to liaise and communicate effectively with a wide range of people within and outside of the organisation

· knowledge of building management is desirable

· a willingness to engage, negotiate and hold suppliers accountable for quality service provision

A generous holiday allowance is provided - 30 days a year for a full time plus Bank Holidays and closure between Christmas and New Year.

If you are interested in being part of our team and taking on this key role, we’d love to hear from you. We are scheduling interviews as applications are received. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023. 

It’s been a successful couple of years for PCR’s Events & Community team with good results across the portfolio, raising over £1.4m (against a target of £800k) in 2023-24. Now’s an exciting time as we’ve recently expanded the team, whilst refreshing our structure and roles to make priorities clear and ensure the whole team can do their best work – contributing to PCR’s lifesaving mission, developing in their careers and enjoying their jobs within our ambitious and supportive team. 

We are now recruiting for a new Events & Community Executive to join the frontline of our fundraising stewardship, so strong relationship-building skills and a love of creating great supporter experiences are essential. A big part of this role is project managing PCR’s fundraising activities, including virtual and third-party challenges. This requires a proactive approach, an eagerness to learn and a readiness to get stuck in with a positive attitude, as well as some experience of leading a project yourself in the past. You will work closely with the Virtual & Challenge Events Manager, existing Events & Community Officer/ Executives, and the whole team – sharing best practice, learnings and supporting each other to reach and exceed our shared goals. 

This role will focus on virtual & challenge events activities but will get exposure to the full range of our events & community fundraising portfolio for your development and interest – and you will receive the training and support needed to succeed!

Key Responsibilities

Event management and delivery  

• Lead the delivery of the fundraising activities you are working on, keeping an eye on objectives, budgets and the bigger picture to ensure that opportunities to improve and maximise fundraising are seized. 

• Create and follow action plans for your projects, taking responsibility for processes and delivery of tasks on time. 

• Maintain strong working relationships with suppliers and third-party organisations.

• Ensure all fundraising activities promote PCR’s brand and have a strong connection to people with prostate cancer. 

• With the support of the team, analyse results based on KPIs & feedback, and proactively suggest changes & improvements. 

Stewardship 

• Lead on delivering PCR’s supporter journeys for your projects, providing a high level of stewardship with an understanding of the connection between engagement and the income & awareness raised for PCR. 

• Lead on relationship management as required for the fundraising activities you are working on. 

• Carry out regular stewardship tasks including content delivery, the management of stewardship tools (e.g. Mailchimp, GivePanel & Kudosity) and responding to supporter queries via all channels. Plenty of training on tools will be provided! 

• Collaborate with the team on the upkeep of supporter journeys, using feedback & data to spot opportunities for constant improvement of fundraisers’ experience with PCR and motivating them to raise more and remain loyal supporters. 

Marketing and Recruitment  

• Work with the Events team managers and external marketing consultants to create effective marketing plans and lead on their implementation, making best efforts to hit acquisition targets for the fundraising activities you are working on. 

• Create & deliver marketing plans and assets which are tailored by a good understanding of our existing & target audiences. 

• With the support of team managers, track and analyse marketing performance to proactively suggest improvements. 

Administration and Database  

• Manage stock fulfilment, sending merchandise to supporters and replenishing materials as required, ensuring high quality, good value and an appropriate & creative application of PCR’s brand. 

• Carry out participant data processing, income processing and budget management tasks as required, including coding, database administration, paying invoices and tracking income & expenditure in logs. 

• Ensure your fundraising activities are delivered in line with fundraising law & regulations and PCR’s policies.

• Take an active role in training & webinars to improve your knowledge of the database and compliance requirements.

Strategy and Development 

• Always have an eye on new opportunities and ideas to inject into your projects, taking a test & learn approach. 

• Contribute to team strategy and budgeting work, working with Events team managers to create exciting plans.

• Lead on relevant projects to improve the Events team’s infrastructure, stewardship, content, processes & compliance. 

• Be proactive in your personal development and look for opportunities to learn – with lots of support from your manager! 

Teamwork 

• Actively contribute to meetings, sharing new ideas and learnings that might be useful for the wider team.

• Work with the team to embed our agile ways of working, where we all take collective responsibility for the team’s goals.

• Plan with the team to be flexible in busy times, working together to meet planning and stewardship requirements, and sometimes getting involved with other projects and tasks across the Public Fundraising team. 

• Attendance will be required at some weekend and evening events, for which TOIL will be given.

Skills and Competencies 

Our ideal candidate would be a keen learner and a great team player, with: 

• Great project management skills gained from prior experience of owning & leading a project yourself, and an eagerness to develop into a more autonomous project manager. 

• A willingness to get stuck in, a proactive attitude and lots of initiative. 

• An understanding of the importance of good supporter/customer care, and how to provide this in a fundraising context. 

• A good understanding of and interest in events & community/ peer-to-peer fundraising activities. 

• A results-driven attitude and strong sense of personality accountability. 

• Excellent communication and relationship building skills, including written and on the phone/ in-person. 

• Excellent organisation skills and an ability to identify the best use of time to complete day-to-day tasks. 

• Very good attention to detail, IT skills and ability to use a CRM database. 

• A belief in PCR’s work, goals and our values: innovation, collaboration, accountability & championing the patient voice. 

Please send your CV and a supporting statement (max 1 side of A4) outlining why you want role & why you think you’d be a good fit, giving examples of previous experience. Deadline is 2nd December. Successful applicants will be invited to interview w/c 9th Dec.   

Join our retail team as an Assistant Shop Manager at our Dorking shop and support the Shop Manager to maximise shop profit by achieving budgeted income, controlling shop expenditure in line with the shop's budget, and by recruiting and retaining a motivated team of volunteers. You will support the promotion of sustainable shopping and the shop’s social media to increase audience reach, attract customers, donors and volunteer supporters to deliver the Retail Strategy.

Income generation

• To support the Shop Manager to manage the Retail budget to achieve agreed targets:
• Help maximise shop sales by achieving agreed targets both through donated stock and bought in/new goods. This involves proactive stock generation, optimum pricing, processing stock to agreed amounts and stock planning.
• Achieve Gift Aid sales conversion target through maximising new donor sign up and encouraging repeat donations.
• Achieve the shops additional fundraising activities i.e., Christmas appeal sales targets through involving the shops team.
• Maintain high levels of shop presentation by merchandising and housekeeping to agreed standards as set out in the Shops Operations manual.
• Managing the stock levels of bought in/new goods, to include ordering of more stock as and when necessary.
• Assist in holding and attending Fundraising events to promote the awareness of The Children’s Trust.
• Source links with local communities to promote Retail in the community via media and other sources.
• Role involves a degree of manual handling in the sorting and lifting of stock.
• Job Purpose
• Job Description
• Duties and Responsibilities

Administration and compliance

• To ensure adherence to The Children’s Trust policies and procedures, in particular ensuring full compliance of the shops in line with all Health & Safety legislation, Trading Standards, Risk Assessments, Gift Aid, Lottery and all other legal or statutory requirements:
• Assist in controlling shop expenditure through effective cost control of weekly expenses.
• Ensure minimum losses of both stock and cash by following bank and till procedures and safeguarding the property of The Children’s Trust at all times.
• Adhere to all Policies and Procedures including those relating to the compliance with Health and Safety responsibilities, Gift Aid and Lottery.
• Complete all administration to meet the requirements, standard and deadlines for whom this work is produced.
• Embrace the change and development of new technology in the shop, for example The Loop (internal intranet) and Chariot (EPOS till system).
• Timely efficient responses to requests for information including voice and email messages.
• To fulfil any other agreed duties that may at times be reasonably required.

Personnel and Training

• To support the Shop Manager to ensure the Shop’s team are recruited, retained and developed:
• Led by the Shop Manager - provides positive, visible and proactive leadership to the Shops team.
• Assist in managing all employees and volunteers within the Shop in accordance with the aims and values of The Children’s Trust.
• Deputise and be accountable for all Shop Manager duties as and when necessary, in their absence due to sickness, holiday or recruitment.
• Assist the Shop Manager to recruit, induct, support, train and retain team of shop volunteers.
• Attend where appropriate, training courses relevant to the development of the role and Retail Sales meetings if required and cascade information to team as appropriate.
• Assist at other shops if requested and where reasonable.
• Carry out duties in accordance with Trust #Promises.

Customer Service

• To ensure customer care and quality of service.
• Provide excellent customer care through quality of service, dealing with complaints both efficiently and effectively, and having a good understanding of what The Children’s Trust does.
• Support other shops and fundraising colleagues as and when necessary.