Team Administrator Jobs in E17 8AP

The Office Manager role is crucial to our very busy and friendly office of 14 people and is incredibly varied and interesting. The role requires someone to be friendly, flexible and adaptable, with strong communication skills, a hands-on attitude and the willingness and initiative to work with the whole team doing a variety of different tasks to achieve a common goal. You will be highly organised and be prepared to take on information in many forms and quickly translate this into action. You will be comfortable working with deadlines and priorities, managing your own workload and the expectations of others.  It is an incredibly rewarding role for someone who has the passion and commitment to help the Foundation address inequalities and to tackle poverty and inequality at a local level. No two days will be the same.

- You will need excellent communication skills, as you will often be the first point of contact for all enquiries, including grant applicants donors, and room bookings.

- You will support the fundraising and programmes team with running events and resident panels.

- You will be responsible for ensuring that the building is safe, well maintained and accessible to all staff, tenants and visitors, including sourcing and managing contractors.

- You will support the finance and fundraising teams with data entry and reporting, purchasing and reconciliations.

- You will also have the opportunity to delve into special initiatives, such as supporting our  strategic objectives around Diversity, Equity and Inclusion (DEI), the use of AI and environmental action.

The successful candidate will have the opportunity to learn about the voluntary sector, particularly learning about trusts and foundations and grant making, as well as developing skills in a variety of admin functions, such as databases, finance, premises and health and safety.

You will also have the opportunity to meet the organisations we fund and work with as well as actively contribute towards our pledge of meeting the ACF’s Funder Commitment on Climate Change and our DEI Strategic workplan (available on request). This will allow you to develop your skills at the Foundation, ranging from project planning, communication, finance, and customer service. You will also have an opportunity to work with our Fundraising and Communications team to help engage a range of supporters. Training will be provided for all your duties.

The role is ideal for someone either with existing office management experience or someone with administrative experience who is keen and ready to step up in their career, to take on more responsibility and join a small, friendly and dynamic team based in Islington.  If you are looking to develop your career in office administration whilst working for a community-based charity, can work on your own initiative and show that you’re a team-player, while delivering high quality admin support, then this could be the next role for you.

We are keen to receive applications from individuals with different levels of experience. There are lots of opportunities to test, learn and innovate at Cripplegate Foundation and Islington Giving.

More info in the candidate information pack

We need your powerful diary, email and organisation skills to help ensure our Director and Our Movement makes the impact we need. Your administrative skills will release more life into our movement. 

We need you to make the most of Office365 and provide support with

· Diary and email management for the director (40%)

· Meeting support (30%)

· Task management support (30%)

Our director has a neurological condition (Dyspraxia) so experience of supporting neurological workers is helpful.

Retail Operations Administrator

Salary£27,104.62 per annum

LocationLondon

Weekly Hours35

The Vacancy

Job Title: Retail Operations Administrator

Location: London

Salary: £27,104.62 per annum

Weekly Hours: 35

Reference: YMC1047962

About YMCA England & Wales:

At YMCA, we are committed to helping young people, families, and communities across England and Wales thrive. Our Retail Operations play a crucial role in supporting this mission by generating vital funds through our charity shops. If you are passionate about making a difference and eager to build your career within a purpose-driven organization, this could be the perfect opportunity for you.

Job Description:

We are seeking a detail-oriented and proactive administrator to join our team at YMCA England and Wales. In this role, you will provide essential administrative support to our field and support teams, ensuring smooth and efficient day-to-day activities. This is an excellent opportunity for an organised individual looking to advance their career in a fast-paced, supportive environment, with the potential to grow within the YMCA family.

Key Responsibilities:

- Print, pack, and dispatch resources to stores and field teams

- Respond to phone calls and emails, utilising standard templates where applicable

- Coordinate hotel and meeting room bookings for team meetings and events

- Provide administrative support to field and support  teams

- Deliver exceptional customer service to stores and customers

- Perform accurate data entry and maintain administrative records

- Assist with other administrative tasks as needed to ensure operational efficiency

Skills we are looking for:

- Proficiency in Microsoft Office (Word, Excel, Outlook)

- Strong communication and customer service skills

- Excellent organisational abilities with a keen attention to detail

- Capacity to handle multiple tasks efficiently in a fast-paced environment

- Previous experience in retail is advantageous

Why join us?:

At YMCA, you’ll be part of a team that makes a real difference in the lives of people across England and Wales. We offer a welcoming, inclusive working environment and opportunities for career growth within the charity sector. If you are committed to supporting our mission and are ready to take on a dynamic administrative role, we’d love to hear from you!

What you can expect:

-Competitive pay and generous allowances regarding holidays, healthcare, pensions, life assurance and maternity/paternity/adoption leave, employee assistance programme, annual season ticket loan* and subsidised gym membership* (*upon successful completion of probation)

Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian and Minority Ethnic (BAME) candidates. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.

How to apply:

If you believe you have the skills and enthusiasm to excel in this role, please submit your CV. 

The Association of Directors of Public Health (ADPH) is a Charity and Company Limited by guarantee and is the representative body for Directors of Public Health (DPH) in the UK.

It seeks to improve and protect the health of the population through collating and presenting the views of DsPH; advising on public health policy and legislation at a local, regional, national and international level; facilitating a support network for DsPH; and providing opportunities for DsPH to develop professional practice.

The Association has a rich heritage, its origins dating back more than 160 years. It is a collaborative organisation working in partnership with others to maximise the voice for public health.

The Association is now seeking to appoint an experienced PA / Team Coordinator.

The successful candidate will be responsible for ensuring a coherent programme of meetings for both our CEO and the Association’s President, whilst supporting the Head of Corporate Affairs in the day-to-day administration of the financial and governance requirements of the organisation. In addition you will have the opportunity to take an active role across the whole team, organising meetings, sourcing venues, and will have the opportunity to attend our range of workshops and masterclasses through providing administrative support.

The role requires excellent organisational and prioritisation skills, an ability to react positively to changing circumstances, often at short notice, and an ability to forge strong working relationships both internally and with external partners.

The Association has offices in central London, but is currently operating a hybrid working model so welcomes candidates from across the UK, though attendance at ‘in person’ ADPH team meetings will be expected. Further details can be requested ahead of your application by contacting Mark Hamblett.

To be considered for the role all applicants must provide a written statement outlining why they feel they would be suitable for the role, and as we intend to interview potential candidates throughout the term of the recruitment process we reserve the right to end it ahead of the stated closing date.

The Qualifications Administrator will be trained in all aspects of the CRM software system and work procedures to execute a variety of administrative tasks. The Assistant Manager-Qualifications – Marine and Offshore will provide day-to-day management and allocate work across the services listed below.

Key Responsibilities:

• Data entry into the CRM database for various applications.

• Processing logbook sales and dispatch.

• Receiving, recording, and verifying DPO data, and issuing certificates.

• Data entry and utilisation of the DP vessel database.

• Responding to registration and general certification inquiries.

• Maintaining efficient filing systems.

• Providing administrative support for other NI schemes, including Ballast Control, Ice Navigation, and DPVM.

• Assisting with the online TestReach Exam platform.

• Responding to inquiries from training centres.

• Performing other ad-hoc duties as required.

This is not an exhaustive list of duties. The role may evolve to encompass different tasks as necessitated by organisational needs and objectives.

Essential Skills and Qualifications:

• Educated to A-level or equivalent.

• Excellent written and spoken English.

• Strong communication skills.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneDrive).

• Ability to prioritise tasks and meet deadlines.

• Ability to work independently with minimal supervision and effectively collaborate with individuals from diverse nationalities.

• Proactive and a team player.

Your new companyYou will be joining an educational charity within the Education Team, responsible for developing and delivering a range of professional qualifications to a diverse audience of professionals and their employers. The team is committed to supporting candidates and students, driving growth and engagement, and providing administrative and communications support to various stakeholders.
Your new roleYou will be responsible for the administration of two key professional qualifications, supporting candidates and students, driving growth and engagement, and providing administrative and communications support to various stakeholders. The role requires attendance at the office in London for one day per week, with homeworking allowed for the remainder of your work. This role is 35 hours per week.
Key Accountabilities

• Promptly answer queries from candidates, employers, and stakeholders, and escalate as appropriate.
• Liaise with the Facilities Team regarding certification production.
• Accurately record data and maintain records for the qualifications.
• Deliver regular reporting of results to large firms, ensuring compliance with data protection regulations.
• Use CRM queries to extract information and compile reports for committees and councils.
• Update and maintain qualification areas on the website and related student communications.
• Act as Committee Secretary, organising meetings, preparing papers, and writing minutes.
• Support sub-committees, including preparing agendas, papers, and minutes.
• Manage and support champions, maintaining relationships with key international partners.
• Collaborate with marketing and business development teams to support employer and stakeholder objectives.
• Contribute to student testimonial initiatives and the organisation of conferences and events.
• Engage in digital and social media activities throughout the student journey.
• Maintain clear communications with internal and external audiences.
• Act as an additional point of contact for the assessment platform administrator.
• Participate in the annual update of qualification materials and undertake similar duties for other qualifications as required.

Skills Needed

• Experience in an education/examination environment (desirable).
• Minute-taking experience (desirable).
• Strong call handling and email response skills.
• Proficiency in MS Office Packages (Word, Excel, PowerPoint).
• Competence in other office IT programs (CRM, Adobe Acrobat, Adobe Indesign).
• Excellent written and verbal communication skills.
• Methodical approach with attention to detail.
• Strong time management, organisational, and multitasking capabilities.
• Ability to prioritise tasks and stakeholder queries effectively.
• Proactive approach to improving systems and solving problems.

What you need to do now
If you are interested in this exciting opportunity, please apply online with your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
 

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Main Responsibilities

· Assisting the CEO and the Executive Team Members in the development and delivery of the Society’s many activities and projects to ensure all tasks are being completed within timelines, effectively and to high standards

· Supporting the Conferences and Events Manager in the development and running of an extensive programme of network events and workshops, and the Society’s annual conference

· Promoting the Society and its events on social media platforms including LinkedIn, Bluesky, and X

· Scheduling meetings, organising papers, and some note/minute taking, as required

· Ensuring all actions are recorded and completed following Meetings of the Board of Trustees and standing committee and working group meetings.

· Developing an understanding of the Society’s CRM (Customer Relationship Management) systems and managing related data.

· Ensuring the SRHE website is kept up to date, in liaison with other team members

· Providing quality customer service for members and external contacts

Qualifications, skills and experience

You will need to demonstrate that you possess the following qualifications, skills and experience:

· Demonstrable experience in a team support role or an administrative assistant role

· Excellent organisation and administration skills

· Excellent written and verbal communication skills

· Good numeracy skills

· Excellent knowledge/application of office IT systems (Microsoft Office: Word, Outlook, PowerPoint, and Excel)

· Familiarity with website maintenance and basic website management

· Managing, maintaining and manipulating databases

· Preferred education is to undergraduate level with an interest in higher education provision

The Campaign for Freedom of Information is looking for an experienced part-time Administrator to help its small team improve the public's right to information from government & public bodies.
You'll be working from home, occasionally attending meetings in central London.
We're looking for someone to work one day a week (or the equivalent spread over more than one day).

You'll be responsible for:

• bookkeeping, cash flows and finance
• managing bookings for our training courses
• arranging board meetings and events
• maintaining lists of supporters, media, parliamentary and other contacts
• supporting campaigning and fundraising
• assisting with social media posts and updating the Campaign's website
• other related tasks

We are looking for someone with:

• administrative experience in the UK's not-for-profit sector
• good numeracy and financial management skills
• familiar with Microsoft Word/Excel, social media and video conferencing platforms
• self-motivated, able to work independently and use initiative
• flexibility to respond to urgent developments
• UK-based with the right to live and work in the UK

What we do:
The Campaign for Freedom of Information is a non-profit organisation that has worked for 40 years to improve the public's rights to information from public authorities to support a more open democracy.

We played a key role in persuading the government to introduce the Freedom of Information (FOI) Act which came into force in 2005 - now a vital tool for journalists, campaigners and anyone with problems in their dealings with public bodies.

We advise the public about their rights, provide FOI training, try to improve how the FOI Act works and oppose unjustified attempts to restrict access to information rights.

Benefits

• We pay a contribution to your pension.
• Friendly informal working culture
• Flexible hours
• Very small organisation - you will be working directly with our Director and our Senior Policy Officer

At Ambitious about Autism, we're currently looking for an Office Manager to join our team at TreeHouse School.

You'll provide high quality administrative and reception support to TreeHouse School, overseeing the running of the front office and acting as a central information point for staff, parents and visitors.

Some key duties will include:

• Managing the stationery budget and ordering supplies for the school
• Line management of the Receptionist
• Arranging meeting room bookings
• Managing the team's annual leave

We are looking for someone who has:

• Strong administrative and reception experience
• Excellent IT skills
• Excellent interpersonal skills at all levels via telephone and written communication
• Experience of using your own initiative to plan and manage your own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Our client,  a Performing Arts organisation, are looking for a Systems Administrator.  This role is brand new for the the company.

The system administrator role is responsible for managing and maintaining the server and network infrastructure, ensuring system reliability, security, and performance. The role involves administering Windows Server environments, Active Directory, and Microsoft Azure services alongside local and cloud-based network devices. This includes supporting IT operations and also projects developing systems and services to support the Sadler’s Wells group. The post reports to the Head of IT.

Key Responsibilities:

• Providing expert-level technical support
  Including design, troubleshooting, and architecture skills in support of Sadler’s Wells and their systems.
  
  
• Manage, configure, and maintain Windows Server
  Install, configure, and maintain Windows Server operating systems and the virtualised server infrastructure on-premise and in the cloud, including SaaS, PaaS and IaaS solutions. Monitor and optimize server performance and resource utilization and troubleshoot system-related issues and failures.
• Administer and maintain Active Directory (AD), Group Policy, DNS, DHCP, and other Windows-related services.
  Create and manage AD user accounts, groups, and security policies and implement and enforce Group Policy settings to manage user and device configurations.
• Implement and manage Microsoft Azure services, including virtual machines, Azure AD, and hybrid cloud integrations.
  To manage Azure Virtual Machines and cloud-based workloads and integrations with cloud-based solutions. To administer Azure Active Directory for identity and access management and associated MFA and privileged access management security solutions. Integrating on-premises infrastructure with Azure and other federated services in a secure and resilient manner.
• Proactively maintain systems, including security updates, patches, system backups and agreed business continuity and disaster recovery arrangements.
  Ensure timely application of security updates and system patches, perform regular system and data backups to prevent data loss, and implement disaster recovery procedures to minimize downtime and the loss of availability to systems, services, and information. Proactively monitoring capacity and planning solutions to meet the changing demands of the business.
• To develop automation and insight solutions driving efficiency for Sadler’s Wells.
  Developing the organisation’s efficiency and use of data to drive informed decisions. Leading on the implementation of Microsoft solutions such as power automate an power BI / Microsoft Fabric.
• Maximising the investment in existing solutions
  Driving value from the existing services and licenses in place, including the Microsoft E3 license.
• Ensure compliance with security policies, regulatory requirements and privacy
  To proactively implement and develop security best practices to protect IT infrastructure. Performing  audits and vulnerability assessments to ensure compliance with industry standards and company policies. Maintain system logs and documentation for compliance reporting. Supporting the groups PCI-DSS and GDPR compliance.
• Leading on the implementation and management of CyberSecurity controls
  Including compliance and a standards-based approach to systems implementation and management. Working to develop and maintain the CyberSecurity documentation, including appropriate procedures, standards and guidelines.
• Providing support for escalated IT issues
  Assisting the end user computing team in resolving complex technical issues, helping to develop the skills and abilities of other team members, working collaboratively within the team, with other parts of the organisation and with vendors and external support teams as needed.
• Working flexibly, outside of core hours and as part of a support rota as required
  Providing incident response, business continuity and disaster recovery support as part of the on-call rota. Working as needed to provide proactive maintenance at dates and times that minimise disruption to Sadler’s Wells business operations.
• Develop and maintain system documentation.
  Create detailed documentation for system configurations and processes. Maintain up-to-date records of IT assets and configurations. Participate in change and configuration management processes. Developing knowledge base articles and training materials for other colleagues and members of the data and systems team IT staff.

Skills and Experience

 

Essential

• Experience as a System Administrator or similar role.
• Networking skills at a level commensurate with a Cisco CCNP and System support skills equivalent to an MCSE.
• Strong knowledge of Windows Server OS (2016/2019/2022).
• Expertise in Active Directory, Group Policy, DNS, DHCP, and related services.
• Experience with Microsoft Azure, including Azure AD and virtual machines.
• Proficiency in PowerShell scripting and Power Automate.
• Understanding of networking systems, including TCP/IP, routers, firewalls, and VPNs.
• Experience of supporting identity and access management solutions.
• Knowledge of backup solutions, disaster recovery, and high-availability configurations.
• Familiarity with security best practices and compliance frameworks, including PCI-DSS and GDPR.
• Strong troubleshooting skills and ability to work independently or in a team.
• Effective communication and documentation skills.
• Ability to translate ideas into effective action speedily and within a finite budget.
• Ability to work collaboratively and bring teams together into a cohesive and effective unit.
• Able to demonstrate a commitment to diversity and inclusion.
• Convincing presentation and interpersonal skills, with the ability to negotiate with a broad range of stakeholders.
• A strong empathy with Sadler’s Wells’ values, mission and objectives
• Must currently hold the right to work in the United Kingdom

Additional

• Certifications such as Microsoft Certified: Azure Administrator Associate, MCSA, or MCSE.
• Experience with virtualization technologies like VMware or Hyper-V.
• Knowledge of Microsoft 365 administration and integration.
• Experience with Endpoint Management tools (e.g., SCCM, Intune).
• Relevant project management qualification or equivalent
• Sectoral experience is desirable though not essential

 

 

Please note that this role requires someone who can be on-site 3 days per week.  Experience within the Arts is highly desirable.

How to Apply

If you believe that you are the right person for this role, please submit your CV and Cover Letter by Friday 04 April 2025.

Please note that the close date could be subject to change depending on the success of the recruitment process.

About You

To be considered for the Examinations Administrator role, you should have a keen eye for detail to ensure accuracy in examination processes. You demonstrate excellent interpersonal and communication skills, both written and verbal.

You are comfortable with learning new software and database systems quickly. Your methodical approach ensures that you work accurately, even under pressure. This role will require some work outside of office hours and occasionally, travel around the UK.

You have proven experience of excellent customer care and organisational values. You should have a strong proficiency in Microsoft Office, including Word, Excel, and Outlook.

Ideally, you also bring knowledge of examinations and UK postgraduate medical education. This knowledge would further enable you to understand the unique requirements of our sector and contribute effectively to our team.

About the Role

This role forms part of the team leading the development and delivery of the Fellowship of the Royal College of Anaesthetists (FRCA) clinical oral exams (OSCE) and written exams in conjunction with our exam delivery partners.

Key tasks and responsibilities will oversee:

• Development and delivery of oral and written exams
• Maintenance of item banks
• Production and quality assurance of question papers
• Book and brief role players and subcontractors for each diet
• Lead the set-up / breakdown of the exam floor to fit with exam question sets
• Candidate feedback and guidance
• Support in the collation of examination data
• General exam administration and support to the department

The Package

This is a permanent, full-time position with a competitive employee benefits package, which includes (but is not limited to):

• 26 days of annual leave, plus bank holiday
• Healthcare support through Benenden Health
• Up to 12% pension contribution
• Hybrid and flexible working
• Wellbeing hour once a week
• Cycle to work and employee discounts schemes
• Training and development opportunities
• Access to Mental Health First Aiders and Employee Assistance Programmes

About the College

The Royal College of Anaesthetists is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

At RCoA diversity, equality and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports, and celebrates our differences.

Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only shortlisted applicants will be contacted after the closing date. Please note that the closing date is subject to change.

Temporary Volunteer Support Officer | £14.49ph | ASAP Start – July 2025 | London (Hybrid)
TPP is supporting a well-respected charity in their search for a Temporary Volunteer Support Officer to join the Community Networks team. This role is office-based in London with remote flexibility and requires an immediate start, running until July 2025.
Key Responsibilities:

• Provide high-quality support to volunteers across community networks
• Handle volunteer enquiries, ensuring timely resolutions and accurate record-keeping
• Manage disclosure checks and compliance processes for volunteers
• Support event coordination, including venue bookings and webinar setup
• Assist with mail-outs and data entry to support the team’s operations

Key Requirements:

• Strong organisational skills and attention to detail
• Experience in administration, volunteer support, or community engagement
• Proficiency in Microsoft Office and data management systems
• A proactive approach with excellent communication skills

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Our client, a specialist University are seeking a temporary HR Operations Administrator on a full-time basis (35 hours per week), running for 1-month in the first instance. The post will be looking to start as soon as possible and will be based 3 days on-site in Central London.

Key responsibilities for this post will include:

• Provide first-line HR support and guidance to staff and managers on HR issues.
• Ensure a professional and efficient administrative service across all HR operations and the employee lifecycle.
• Act as the first point of contact for HR queries, delivering excellent customer service.
• Maintain up-to-date knowledge of HR policies, advising on routine matters (e.g., probation, appraisals, leave, pay, benefits, parental leave).
• Accurately process payroll information, liaising with the Payroll and Pensions Manager.
• Use systems to generate management reports for HR and leadership teams.
• Process casual worker appointments, verifying right to work, advising on pay rates, and ensuring payroll deadlines are met.
• Manage employee record updates, contract changes, and leaver processes (e.g., confirming resignations, retirements, and contract terminations).
• Oversee probation reviews, sickness records, and annual leave calculations.

To be considered for this post, you will have:

• Experience within a similar position, particularly within a Higher Education setting.
• Strong customer-centred approach with excellent verbal and written communication skills.
• Proven administrative experience in an HR environment.
• Experience using HR/Payroll systems and financial management systems.
• Ability to manage complex diary commitments for senior staff using electronic calendars.
• High attention to detail and accuracy in written communication.
• Strong IT skills including Microsoft Office packages.
• Ability to handle sensitive and confidential information with discretion.

The post is looking to start as soon as possible, so you will need to be available immediately or at short notice to be considered.

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Are you an optimistic, solution-focused administrator with a ‘can do’ attitude who is looking to develop your career?

This post is offered as a 6 month fixed term contract or internal secondment

We are looking for someone to join the team on a permanent basis in our Supporter Care Administrator post, giving the opportunity to contribute to our fundraising goals and increase income to support St Mungo’s overall aims to end rough sleeping and homelessness for good.

Reporting to the Supporter Care Manager, you will work alongside a small team to take responsibility for the delivery of a high standard of customer care and operational support that ensures our supporters are at the forefront of everything we do. In this role you will:

• Import and process financial data and maintain the fundraising supporter database.
• Provide excellent customer service while managing enquiries, donations and complaints by phone, post and email.
• Work as part of the team to provide relevant admin support and contribute to the development and maintenance of team processes.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

We are looking for a proactive individual who can demonstrate relevant experience of customer or supporter care administration and experience of using CRM databases such as Raisers Edge.

You will have strong organisation skills, a keen eye for detail, the ability to work independently and be able to prioritise a mixed workload. You will be a great communicator, able to build good relationships quickly with external supporters, internal stakeholders and have an interest in working collaboratively alongside a passionate team. 

Above all we are looking for inspirational, committed individuals who have a genuine desire to work with a charity that supports people to transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 9 April 2025

Interview and assessments on: 22-23 April 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits