Supporter Services Officer Jobs
Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens.
Working as part of a team of 12, the Office Manager is a key managerial role. You will maintain and improve office systems, processes and policies, ensuring that clients receive a high-quality service, and the remote working them is well-organised and efficient.
This role is offered full-time (5 days) or part-time (4 days).
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SUMMARY OF RESPONSIBILITIES
- Systems | Manage, review and improve the use of our office systems
- Client Experience | Ensure excellence in our communication with clients
- Line Management | Line Management responsibility for two members of staff
- Team Organisation | Management of team matters
- Reports and Policies | Reporting to senior leadership and policy management
- General Admin | As required
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IN DETAIL
Systems
Improving the use of our systems including:
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HubSpot for marketing, communications and Knowledge Base
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Trello for project and process management
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Clockify for time management and time off
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Google Drive for file management
You will propose and implement improvements, and train staff members in new and improved practices. Therefore, a previous knowledge of some of the systems we use is desirable, and a proven ability to understand and implement systems is essential.
Client Experience
You will have responsibility for ensuring Client Experience across all communication channels including the website, email communication, telephone, knowledge base and chatbots.
As part of this, you will understand the role and responsibilities of the Office Administrator responsibilities so you can provide training, backfill and assist during busy periods. This includes:
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Resolving user-based queries
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Managing subscriptions and trial subscriptions
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Triaging communication to the relevant member of staff
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Improving and updating CRM data (eg school holidays, pupil numbers, etc)
In addition, under the guidance of the Leadership Team, you will organise, plan and implement the annual subscription process.
Line Management
You will initially have Line Management responsibility of the Finance Officer and Office Administrator. This includes bi-weekly one-to-one meetings, termly reviews, annual appraisals and adhoc meetings with reportees or the Leadership Team as required.
Team Organisation
You will have responsibility for managing various team matters. This includes, although is not exclusive to:
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Payment of goods and services
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Organising Team Gatherings and adhoc in-person meetings
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Remote planning of work events - eg film shoots, conferences
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Team training as required
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Ensuring staff have up to date DBS certificates
Reports and Policies
This includes:
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Producing reports for the Leadership Team regularly and as required
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Producing and updating company-wide policies, ensuring that they are fit for purpose
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Ensuring the Operations Manual is up to date and that department heads update the manual as necessary
General Admin
You will also have responsibility for General Admin tasks. This may include, although is not exclusive to:
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Receiving and triaging post
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Banking cheques
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PLACE OF WORK
This is a home-working role. All home-working office equipment will be provided by the company as required.
In-person staff gatherings take place three times per year, requiring an overnight stay. Travel and accommodation are provided by the organisation. Additional in-person meetings may also be called as required.
We are most keen to hear from applicants who have made a conscious decision to apply to Ten Ten Resources based on the role and the work of the company. Demonstrating this in your application will set you apart from other applicants. We look forward to hearing you.
We nurture spiritual growth, personal development and social responsibility by sharing inspiring, creative media content through a Catholic lens.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Forces Employment Charity is seeking a dedicated employment advisor to join our Military Women programme. In this role, you will provide holistic employment and training advice and guidance to a diverse caseload of female veterans and reservists, supporting their personal development and employability skills until they achieve their desired outcomes by having a sustainable career.
The Military Women programme combines coaching and mentoring, practical employment support, access to employment pathways and apprenticeships, and corporate mentoring to offer the best possible opportunities to upskill and gain fulfilling employment.
Reporting to the National Employment Projects Manager. This position is full-time, 35 hours per week with a salary of £29,000 per annum. This role is Home-based (with community outreach) in the South/Southeast region. It involves regular travel across the operating region and working from home when not out in the community. The usual working hours are Monday through Friday, 9 am to 5 pm; however, there may be an occasional need to work outside core hours to meet the demands of the role.
Principal Responsibilities:
- Make a positive impact by putting our clients at the heart of everything you do.
- Assess individual client’s needs; identify any challenges and barriers.
- Build rapport, show empathy, motivate, and increase aspirations.
- Support clients in developing their skills and CVs and effectively preparing for the job application process, including interview coaching, confidence-building, and access to digital upskilling.
- Networking and engagement: promote the benefits of FEC case worker support to female veterans and reservists, and stakeholders.
- Work with the Marcoms officer to promote and support the FEC Military Women Programme to beneficiaries, charities, and other organisations working with female veterans and reservists.
- Work with colleagues to support Employer Engagement to generate employment opportunities for female veterans and reservists.
- Provide advice and guidance to female veterans and reservists throughout the journey into employment following the FEC Case Management Guidance and Work Instructions.
PERSONAL SPECIFICATION
Essential Competencies:
- Experience working in a customer-focused environment and delivering excellent customer service.
- Effective team player with strong collaboration skills
- Excellent organisational, time management and administrative skills.
- Proficient in using a CRM system to document confidential information, monitor progress, and assess impact
- Ability to work effectively towards achieving targets, meeting key performance indicators (KPIs), and adhering to deadlines.
- Able to demonstrate coaching/mentoring experience and influencing skills.
- Passionate about personal development and helping others achieve their goals.
- A strong drive to succeed through self-motivation and initiative, with the ability to exercise sound judgment and discretion.
- An understanding of the challenges faced by serving, reservist, and veteran Armed Forces personnel, along with empathy for their experiences and the difficulties they and their families encounter in securing fulfilling and sustainable employment.
- Dedicated to upholding and embodying our organizational values.
- Proficient in using Microsoft Office packages, Outlook and other platforms
Desirable Competencies:
- Lived experience
- Strong knowledge of the employment and education sectors, including recruitment, welfare-to-work services, work-based learning, and vocational training.
- NVQ L4 in Advice, Information and Guidance (FEC to provide the appropriate qualification of NVQ L4)
Security Clearance
Successful candidates will be the subject of an Enhanced Disclosure & Barring Service (EDBS) check. The job offer will be subject to a successful DBS enhanced.
FEC is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex or sexual orientation. We strive to be a Team that reflects all the communities with which we engage around the world through diversity in the workplace and promoting an inclusive culture in which all team members are respected, empowered and valued.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
If you meet the criteria and are passionate about this role, we encourage you to apply. The closing date for the position is Midnight, 20 January 2024.
The first stage of online interviews will begin during the week commencing 20 January 2025, and final face-to-face interviews will be conducted during the week commencing 27 January 2025.
The Circuit Administrator must have good admin & communiocation skills, able to self-motivate and work effectively as part of the small Circuit Office Team supporting ministers, officers and 17 churches of the Harrow & Hillingdon Circuit of the Methodist Church. Based at the Lighthouse Centre, South Ruislip. Office hours 9am to 2pm Monday to Wednesday (some flexibility allowed and required). The post is for 20 hours a week (with the potential for increased hours).
More details provided in the application pack.
Key Responsibilities will include:
- Responsibility for lettings at the Lighthouse Centre (ensuring the Lighthouse is self-sustaining)
- Supporting and delivering circuit-wide training (one-to-one or larger groups)
- Safeguarding administration
- Act as secretary to meetings
- Provide admin support
Key Skills and Experience:
- Administrative experience, with excellent record-keeping and minute-taking skills
- Strong communication skills.
- Experience in delivering training would be advantageous.
- Attention to detail
- Proficiency in Microsoft Office
- Ability to work independently, meet deadlines, and adapt in a dynamic environment
- Experience supporting and working in a team
- Flexibility and willingness to accommodate occasional evening and weekend work
- Willingness to travel locally for occasional activities away from the normal place of work (meetings & training etc.)
We want you to have every opportunity to demonstrate and develop your skills, ability and potential. This role has the potential to expand and develop over future years.
Appointment will be subject to satisfactory references and DBS check.
actively committed to enabling, resourcing, and supporting churches in their mission through Worship, Learning and Caring, Evangelism and Service.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen to join Salford CVS to support our grants and investment programmes.
We are looking to recruit a part-time (30 hours per week) Grants Development Worker on a 12-month fixed-term maternity cover contract.
You will assist the Grants Manager and Grants Coordinator in the development and delivery of a large grants and investments programme (aimed at voluntary, community, and social enterprise organisations and schools) in excess of £1.6m per year, largely focused on addressing health inequalities in the city of Salford. The role will be based in both the office and community settings. We currently operate a hybrid working model, which includes office days and working from home.
To be successful, you will be able to communicate effectively with people from a wide range of backgrounds, from small community groups to large charities, schools and public-sector commissioners. This will include tailoring information, advice and guidance to the needs of the VCSE sector.
If that sounds like you – then we want to hear from you!
In return, we offer:
- 28 days’ holiday rising to 30 days (after five years) plus bank holidays (pro rata for part-time)
- Paid sick leave – subject to terms and conditions of service
- A compassionate approach to dependants’ leave and compassionate leave – to help deal with life’s unforeseen circumstances
- Pension scheme with 7% employer contribution (and 1% mandatory employee contribution)
- Cycle-to-work scheme
- Membership of the Hospital Saturday Fund via an employer-subsidised scheme (optional and non-contractual)
- RHS family membership (optional and non-contractual)
- Development opportunities – we support and encourage our staff to progress in their careers (including formal training)
- A supportive working culture – we respect and support one another to do the best we can
For further information, please view the Job Pack.
To apply, please return your application form to us via the Apply button.
Closing date: Noon on Wednesday 8th January 2024.
Interview date: Thursday 23rd January 2024 (in person at Salford CVS offices in Eccles).
Please note late applications will not be accepted.
We are seeking an enthusiastic and adaptable individual with excellent data, organisational and interpersonal skills to join the Data and Migrations Team for the Development (fundraising) and Alumni Relations System (DARS). The post is permanent.
The DARS Data and Migrations Team, a part of the wider DARS Support Centre based in the University Development Office, is responsible for modelling, monitoring, assuring and improving the quality of data held in the DARS database. We also provide user support within a wide range of areas, including migrations, reporting, compliance and governance.
Reporting to the DARS Data & Migrations Team Lead, you will assist with important data-related inquiries, work on reporting and analysis of data quality issues on DARS, and provide expert guidance to existing and newly-migrated teams on the best ways to assure and maintain the quality of their data. The role will also involve supporting the building of and transition to a new CRM system and the delivery of future data migration projects. Your contribution will be essential for the effectiveness of the activities supporting Development (fundraising) and Alumni Relations across the University of Oxford.
You should have a passion for data and be committed to understanding the information needs of system users. You will also be a team player with the ability to work independently towards meeting deadlines, to communicate effectively, and to adopt an assertive approach to problem solving. Other key requirements are a high level of attention to detail, and excellent data management and analytical skills.
We offer a challenging and fulfilling working environment with a wealth of opportunities to develop your professional skills, including the opportunity to help design and build a new CRM platform, and to explore the use of AI to support the University’s fundraising goals.
This is an exciting time to join a friendly team which is going through a period of change and growth.
We raise funds in support of the University’s academic priorities, securing donations for all aspects of academic and student endeavour.
The client requests no contact from agencies or media sales.
Join Our Team as a People Systems Support Executive!
Be a key player in supporting our mission to help young people thrive! Partner with our People Systems Manager to ensure our systems run smoothly and efficiently. You'll handle system configurations, troubleshoot issues, and improve processes, allowing our delivery teams to focus on what matters most. From maintaining system documentation and building insightful reports to supporting SAP release cycles and performing data reconciliations, your role is essential to keeping our People & Learning Agenda on track.
If you're passionate about systems, problem-solving, and making an impact, apply now and shape the future of people systems with us!
Here at The Prince's Trust, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.
We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Are you ready to support a dedicated team of expert practitioners supporting young prison leavers to transform their lives? Switchback supports young Londoners to live life differently after prison with award-winning results. At the heart of the organisation, our Delivery Team has grown quickly over the last four years to ten Switchback Mentors with two Delivery Managers and a Pathways Partnership Manager.
The Delivery Manager role leads on ensuring our team of Switchback Mentors, who work within prisons and the community, have the support, systems and processes in place to deliver the Switchback programme effectively, maximising the impact for Trainees. Caseloads are deliberately small; Mentors work with no more than five Trainees at a time, with an annual Trainee minimum target of 10-12.
The post holder will be responsible for line managing Switchback Mentors, providing support, development, and motivation to ensure the delivery of the Switchback programme to a high standard, in line with the organisation's approach and values. Additionally, they will ensure that the Delivery Team’s operational processes are well-developed and effectively implemented.
Working alongside the Head of Delivery, CEO and one other Delivery Manager, you will ensure that the insights from our work with Trainees inform the continued development of our programme and methodology. You will also support the Head of Delivery to implement improvements to our model, including piloting and assessing new approaches and adaptations, so we can continuously strengthen and grow our offer to reach more men in the justice system.
The client requests no contact from agencies or media sales.
The Facilities Coordinator is a new role for SMH and there will be a collaborative process to finalise the working patterns. The ideal candidate is passionate about working within and maintaining historic, community focussed buildings, and has an interest in arts and wellbeing.
The role is full-time, 35 hours per week, with a flexible working pattern due to the nature of this role being reactive to the needs of the organisation. Typically, the role will be 6 hours per day, Monday-Friday from 4:30pm - 10:30pm, with the remaining 5 hours per week either being ‘on call’ at the weekend, or spread across the week.
Please download the Candidate Pack below (or via the SMH website) for the full job description and how to apply.
Application process
If you would like to apply for the Facilities Coordinator role at SMH, please send
us:
A cover letter (no more than a single side of A4) outlining your interest in St
Margaret’s House and how you meet the job description and person
specification.
Your CV (no more than 2 sides of A4).
Please also:
Complete the SMH Equality and Diversity monitoring form (see link below)
Candidates should address their emails to SMH's Operations Manager, Emily
Jones.
To deliver affordable and sustainable creative health practices for all, and spaces to come together.
The client requests no contact from agencies or media sales.
The Epilepsy Research Institute serves as the central hub for the epilepsy research community. Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions. The Institute aims to strengthen the epilepsy research ecosystem by driving strategic investment and developing partnerships and collaborations between academia, the NHS, industry, funders, patient groups and people affected by epilepsy. Central to all we do is a culture of advocating and actioning the research priorities of people affected by epilepsy.
Underpinning our strategy are six themed research programmes, each with a task force group led by leading UK scientists and clinicians. These research themes are driving a programme to secure large-scale research investment which will feed into an overall roadmap for research into epilepsy.
The Institute is building an ecosystem that will attract the best researchers, foster an ambitious and inclusive culture of collaboration and enable research into epilepsy to flourish.
The Institute is seeking to employ a Finance Manager to lead the financial administration of the organisation through its next stage of development.
We are looking for an experienced Finance Manager, a qualified accountant who is ideally experienced in working with a charity or research environment. The post holder will be a self-starter that relishes a challenge, demonstrates full ownership of their role and who is prepared to support and develop the finance function of the Institute. They will need to be a hands-on Finance Manager who understands the mechanics of working within a small organisation, with competing and evolving priorities.
Application is by way of a CV and a covering letter containing a supporting statement that highlights why you are interested in the role and charity and how your experience fits the needs of the charity as set out in the person specification.
To radically advance research into the causes, prevention and treatment of epilepsy and its associated conditions.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an individual within our newly established Student Communities Team based in Sunderland. The team support a wide range of activity within student leadership including officer support, societies, student representation, volunteering and campaigns. The successful candidate will be responsible for working with a wide range of student leaders to mobilise the community organising model for a particular faculty within the University of Sunderland, harnessing their talent enhancing student skills development.
This is a fantastic opportunity to gain a variety of skills through being involved in a varied role across different areas of Membership Services at Sunderland Students’ Union.
Over the past year we have undertaken a Democracy and Governance Review to revitalise the way our students interact with their Students’ Union across both the Sunderland and London campuses. The findings of the review have highlighted the need for the SU to make a clear shift from the more traditional styles of SU democracy, facilitating instead, a community organising model.
The post holder will need to demonstrate the essential criteria from the JD/Person specification within their application statement demonstrating previous experience and clear examples.
It is an exciting time to join us! We have recently achieved Quality Students' Union accreditation from the National Union of Students.
Informal conversations regarding the post are encouraged with our Head of Operations, Dan Fow, ahead of application.
How to apply:
If you have an interest in this role, please view the job description for further details. We are unable to provide visa sponsorship for this position.
Please download and complete the Application Form and EDI Monitoring Form, from our website to apply.
The client requests no contact from agencies or media sales.
Job summary
CPA UK works on behalf of both Houses of Parliament and the wider CPA to provide resources, support and peer to peer learning for parliamentarians throughout the Commonwealth. CPA UK is headed by a Chief Executive who is Secretary of the CPA UK Branch and Regional Secretary to CPA British Islands and Mediterranean Region. CPA UK is organised into three teams to plan and deliver its work. CPA UK is funded by the Houses of Parliament and leverages additional external funding for strategically aligned projects.
Since 2016, in partnership with the National Audit Office (NAO) and Government Internal Audit Agency (GIAA), CPA UK has been the lead organisation in delivering the UK Overseas Territories Project (UKOTP). Phase I of the Project was a four-year, multi-stakeholder programme supporting good governance and oversight of public finance in the United Kingdom Overseas Territories (OTs). The project offered practical advice and support to international legislators and officials in building the capacity of supreme audit institutions, internal audit units and public accounts committees (PACs) to enable effective public financial oversight. The second phase of the project builds on the successes of Phase I and seeks to address remaining challenges. More ambitious in scope it includes increasingly more work in the area of governance, including on legislative oversight and electoral reform.
The UK Overseas Territories Project is funded by the Foreign Commonwealth and Development Office (FCDO) under the Overseas Territories and Polar Department’s (OTPD) International Programme. The funding cycle for Phase 1 run from March 2016 until March 2020. The funding for Phase 2 runs from April 2020 to March 2025. Funding will be requested for an additional year to March 2026 with opportunity to plan for a further multiyear project.
Job description
This role sits within the International Partnerships Team at CPA UK. The Strategic Lead for the UKOTP is responsible for and leads the strategic development and implementation of the Project overseeing and coordinating the planning, delivery, monitoring, and evaluation of the project. The post holder will also be responsible for managing programme expenditure against budget and reporting to the Head of International Partnerships, CPA UK’s Chief Executive, the FCDO and to a Project Board made of senior stakeholders. The project is currently delivered by a team of 4 staff. With CPA UK as lead Consortium partner, they are responsible for managing the relationship and contributions of the two external partners on the project as well as sustaining and managing relationships with parliamentary, national and international stakeholders. This role requires a high degree of initiative and autonomy and has the responsibility of managing complex relationships with senior project partners and beneficiaries in often sensitive contexts.
Person specification
Strategic Planning and Programme Management
- Plan, develop and deliver the UKOTP strategic and business planning, seeking advice and guidance from the Chief Executive and Head of International Partnerships at CPA UK, the FCDO Overseas Territories Polar Directorate, other stakeholders and with input from project partners.
- Prepare the annual bid and work-plan for the UKOTP mindful of key deliverables and reporting requirements.
- Develop a Monitoring & Evaluation Framework, monitor and evaluate the UKOTP progress across all areas and all territories in accordance with donor requirements.
- Ensure the project maintains its focus on target territories, key deliverables, and indicators in this complex and high-profile area of work.
- Provide leadership, line manage and support the personal development of two programme officers and a project assistant, and coordinate the work of the UKOTP team members in line with CPA UK policies and good practice.
- Coordinate the input and work of stakeholders as necessary including NAO and GIAA.
- Liaise with the wider International Partnership Team and CPA UK team to ensure complementarity in approaches and participation from the Overseas Territories in line with project objectives.
- Be responsible for management and financial reporting of the UKOTP budget (550K+ annually). Provide timely and accurate financial reconciliation and reporting to internal stakeholders, Project Board and to the funder (FCDO).
- Operate effective financial forecasting and financial planning and work in close liaison with the CPA UK Finance Manager and Head of International Partnerships Team for invoicing and ensuring payment from the funder.
- Be responsible for the management and mitigation of risks to the project.
- Together with the Chief Executive, Head of IPT, be aware of opportunities for new and innovative work and look to further pipeline development with other stakeholders.
- Report to the UKOTP management Board made up of senior stakeholders including UK parliamentarians as laid down in the terms of reference.
- Chair the consortium meeting attended by Project partners and occasionally the funder.
Partnerships and Stakeholder Management
- Successfully build and maintain relationships with senior stakeholders in the UK and in territories including with Clerks, PAC and other Committee Chairs, Speakers, Premiers, Governors, Governor’s Offices and FCDO OTPD.
- Build on existing relationships and partnerships with linked organisations whose objectives align with, and can add value to the UKOTP (including Audit Wales and Audit Scotland),
- Maintain relationships within and outside the UK Parliament and CPA UK with all partners and other stakeholders including the UK Overseas Territories Association (UKOTA).
- Work with Board Members consisting of senior UK Parliamentarians, a UKOT representative, and relevant stakeholders, as well as with Commonwealth legislatures to ensure the successful delivery and development of the UKOTP.
Communications
- Lead on the development of a communications strategy and the management and production of core project outputs that contribute to project outcomes including events, print materials, social media, media, the OTP newsletter, etc. in close liaison with relevant colleagues.
- Maintain strong communication and partnership with project beneficiaries including Supervisors of Elections, PAC and other Committee Chairs, Committee Clerks, Clerks of Legislatives Assemblies, Heads of Internal and External Audit.
- Ensure that team keep the CPA UK website and other information outlets up to date.
- Provide regular updates to CPA UK team members and to other involved partners / stakeholders.
- Work closely and coordinate with your opposite number in IPT and MPT and with CPA UK’s communications manager to ensure UKOTP programmes are covered within CPA UK’s communications strategy.
Governance
- Report to the Head of International Partnerships, CPA UK’s Chief Executive and the Project Board.
- Maintain clear controls and reporting of budget within CPA UK and funder’s existing rules.
Play an active role in the CPA UK Management Team, representing the work of UKOTP as appropriate and working with others to promote continuous improvement within and across teams.
The client requests no contact from agencies or media sales.
We’re excited to recruit for this role at Herts SU, giving the successful candidate the chance to shape the future of Academic Communities at the University of Hertfordshire.
You’ll be at the heart of an innovative approach, working closely with students, staff, and colleagues to recruit, train, and empower our Academic Communities to thrive.
This role is all about making an impact — from creating exciting development opportunities to celebrating the hard work of our incredible Student Leaders (Academic Societies, Student Reps, School Community Organisers). No two days will be the same, so if you thrive in a fast-paced, dynamic environment, this is the perfect opportunity for you.
You’ll also take the lead in organising Student Council meetings, helping Elected Officers deliver impactful updates and ensuring our student voice is heard loud and clear.
The client requests no contact from agencies or media sales.
Robertson Bell are working on behalf of The King’s Trust to recruit to a Finance Manager position on a permanent basis. At The King’s Trust, we believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing. We help young people from disadvantaged communities and those facing the greatest adversity by supporting them to build the confidence and skills to live, learn and earn.
The role of the Finance Manager is to ensure finance operations processes are fit for purpose, documented and communicated; to monitor and report on the performance of the team and to identify opportunities and support the implementation of improvements and efficiencies. This is a key role in delivering financial support and information to the Trust to ensure its continued delivery
of programmes and support for young people.
Key Responsibilities:
- Develop and document financial controls framework relating to Sales, Purchase and General ledger as agreed with the Financial Governance & Control team or in response to audit findings.
- Support the Head of Finance Operations to embed a “right-first-time” approach; review, enhance and streamline processes and respond to regulatory or technological changes that impact Trust.
- Set, agree and monitor service standards in conjunction with stakeholders and finance colleagues; and provide regular reports to senior management and stakeholders.
- Develop a suite of KPIs with stretch targets for the Finance Operations Team, work with colleagues to embed, monitor and report to senior management with actions required to achieve target where required.
- Document all Finance Operation processes and procedures.
- Prepare the VAT return for The King’s Trust VAT group.
- Ensure Finance Operations processes are compliant with VAT regulations; provide advice and support to the GL team to ensure all transactions have the correct VAT treatment applied.
- Maintain Finance pages of the Intranet ensuring colleagues have access to all information and documentation to interact efficiently with finance processes.
- Identify training needs for non-finance colleagues; plan and agree on targeted training programmes with non-finance colleagues.
- Network with peers (internal and external) to keep up to date with sector and organisational changes and best practices.
- Work with the internal and external audits as required.
The successful candidate will:
- Have extensive experience overseeing accounts payable and receivable ledgers in a senior capacity, with the knowledge to proactively identify process improvements.
- Naturally analytical and have the desire to drive efficiencies, implement KPIs and contribute to the team’s development strategy.
- Have an understanding of VAT calculations and regulations. Ideally have exposure to partial-exemptions relating to the non-profit sector.
- Be a confident communicator and have the ability to communicate financial information to non-financial stakeholders.
The successful candidate will be based in their Birmingham office, requiring you to go into the office three days per week. You will also benefit from a fantastic holiday package, including 30 days annual leave, plus bank holidays and closure over Christmas and New Year.
Applications will be under constant review before the closing date so please submit your application to our agent Robertson Bell. Apply now to be considered!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Communications Manager plays a pivotal role in how the charity is perceived in the Learning Disability sector and beyond. We are committed to enabling those who struggle with the written word to understand the world around them and empowering them to make their own decisions. This role involves managing communications and marketing, maintaining databases, and helping to secure income to support the charity’s mission.
This is a key role within the Charity and is a great opportunity for someone wanting to build experience across all areas of external relations. You might bring with you experience in stakeholder engagement, external relations, marketing or communications. Knowledge of fundraising would also be beneficial.
Please read the full application pack which can be found on our website before applying and ensure you explain in your covering letter the relevant skills and experience that you you will bring to the role. The CV & Covering Letter together should be a maximum of four sides of A4.
Applicants who do not submit a CV and relevant covering letter will not be considered.
If you need to submit your application in a format other than written word, please contact us to discuss.
The client requests no contact from agencies or media sales.
The Access Project is partnering exclusively with Robertson Bell in their search for a permanent Head of Finance. The Access Project believe that every young person should have the opportunity to fulfil their potential and make the most of their education. Their mission is to support under-resourced young people to access top universities, through a unique programme of mentoring, skills coaching, and tuition.
The Head of Finance will build strong foundations in relation to financial literacy and commercial awareness across the organisation, own financial management and control whilst working closely with the Executive team and budget holders. This role will be crucial in supporting the Chief Operating Officer and the Executive to deliver strategic plans over the next five years and beyond.
The role:
- Developing and managing The Access Project’s financial strategy and associated KPIs with key stakeholders across the organisation.
- Managing variance analysis and reporting, reforecasting and rolling 12-month cash flow forecast successfully whilst optimising use of cash resources in line with its investment policy and risk management procedures.
- Owning and developing the financial control framework of The Access Project including optimising use of related systems.
- Leading on the annual budgeting and forecasting cycles, including multi-year forecasts and financial models in line with the organisation’s strategic goals.
- Enable budget holders, through business partnering and training, to manage their own budgets effectively and make strategic decisions based on sound financial understanding of strategic drivers of the organisation.
- Supporting the Sales and Partnerships team with financial information for funding applications and producing financial reports to funders.
- Producing high-quality monthly management accounts with insightful commentary to the Executives, Finco and Trustees, including reporting on finance and fundraising KPIs.
- Successfully managing the month-end process including reviewing the work of the Senior Finance and Operations Coordinator and meeting reporting deadlines.
- Leading the annual audit successfully through pro-active planning and preparation of substantive information and annual statutory accounts, and playing a key role in collation of information of the annual report with relevant stakeholders.
The organisation:
The Access Project are passionate about reducing the educational barriers their students face, helping them to pursue a career in their chosen field and follow their dreams. They work with them to make good applications, get the grades and transition to university. The programme combats educational inequality and improves social mobility by raising students’ grades and supporting them to understand the pathway to a top university. Students who receive support from our programme are more than twice as likely to attend top universities as statistically similar students, according to UCAS.
Essential criteria:
- Holds a professional accounting qualification (e.g. ACA/ACCA/CIMA). Finance professionals that have sufficient relevant experience and are close to becoming fully qualified could also be considered.
- Demonstrable business partnering approach to financial management is essential, preferably in a similar size organisation and business model.
- Has substantial and relevant experience within the not-for-profit sector including a strong understanding of Charities SORP (FRS102).
- Strong financial control, management accounting and reporting experience.
- Able to effectively communicate complex financial matters to non-finance colleagues.
- Passionate about educational disadvantage and The Access Project’s mission.
The position will be based at The Access Project’s head office at London Bridge and will benefit from highly flexible working arrangements (this does not preclude candidates living outside London from applying). The closing date for applications is 5th January with interviews taking place on the week commencing 13th January. The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. There is under-representation of staff at The Access Project who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+ and the charity welcomes applications from people with lived experience in reference to the mission.