Supporter Services Officer Jobs

Join Age UK Bromley & Greenwich as a Generalist Adviser and Make a Difference in Later Life!

Are you passionate about supporting older people and ready to play a vital role in the community? Age UK Bromley & Greenwich is seeking an enthusiastic, skilled Information & Advice Generalist Adviser to join our team. In this role, you’ll provide essential guidance to older adults and their families, empowering them to make informed decisions about welfare benefits, care options, and legal matters.

As part of our team, you’ll support older adults in navigating sometimes complex systems, helping them live with dignity, confidence, and independence. This role is based in our Bromley office, with occasional travel across Bromley and Greenwich for community outreach.

About the Role:

The Information & Advice Generalist Adviser provides rights-based advice to clients, helping them understand and access services, entitlements, and benefits. Working closely with our team of volunteer advisers, you’ll be a valued source of expertise, conducting benefits checks, assisting with claims, and providing guidance on a range of issues that affect older adults. You’ll also take part in outreach activities, collaborating with partner agencies and representing Age UK Bromley & Greenwich in community events.

Key Responsibilities:

• Provide accurate, accessible advice on welfare benefits, care provision, housing options, legal issues (such as Lasting Power of Attorney), and more.
• Conduct benefits assessments, support claims processes, and advocate for clients in appeals.
• Perform rights-based casework, including helping clients with complaints and making representations as needed.
• Maintain detailed, up-to-date client records in our case management system.
• Collaborate with volunteer advisers, providing training, support, and guidance to ensure consistent service quality.
• Conduct outreach and participate in community events across Bromley and Greenwich to expand our reach.
• Work closely with colleagues and external partners to facilitate client referrals and deliver joined-up support.
• Stay informed of relevant laws, policies, and local services to offer the most current and effective advice.

About You:

We are looking for a compassionate, organised individual who understands the challenges faced by older people and is eager to support them. To succeed in this role, you’ll need experience in a rights-based advice setting, knowledge of issues affecting older adults, and strong communication skills to engage effectively with a wide range of people. Empathy, patience, and a commitment to equality and diversity are essential to provide our clients with the respectful, understanding service they deserve.

Essential Requirements:

• Proven experience in providing rights-based advice, ideally related to welfare and support for older people.
• Excellent administrative and organisational skills, with a methodical approach and attention to detail.
• Strong IT skills, including proficiency with Microsoft Office and experience with client databases.
• Ability to work independently, manage your time effectively, and make sound decisions under pressure.
• Willingness to travel across Bromley and Greenwich as required.
• Commitment to Age UK Bromley & Greenwich’s values of equality, respect, and creativity.

Why Work With Us?

Joining Age UK Bromley & Greenwich means joining a supportive, mission-driven organisation that has been dedicated to the well-being of older adults for over 50 years. We are a close-knit team, where each member’s work is valued, and everyone has the chance to make a positive, tangible impact in our community. As a Generalist Adviser, you’ll be part of a dynamic, client-focused environment that prioritises flexibility, professional development, and meaningful work.

We offer 27 days of annual leave (plus bank holidays), a competitive pension scheme, an employee assistance programme, and the potential for hybrid working arrangements, allowing for work-life balance.

Ready to Make a Difference?

If you’re a compassionate, organised individual with a commitment to supporting older adults, we’d love to hear from you. Apply today to join us in making Bromley and Greenwich a place where everyone can enjoy later life to the fullest.

Apply now to be part of our team transforming later life across Bromley and Greenwich.

We are looking for an agile, proactive individual who will join the team as Finance Officer working closely with the Finance Manager and a part-time Finance Officer to address all issues of a financial nature and support the fundraising team and grants officer.

Finance Officer
Reporting to: Finance Manager
Location: Remote. With the option to attend a co-working hub on an ad hoc basis.
Salary: 30K FTE per annum (12K per year, including London weighting) plus a competitive pension
Contract: Permanent
Hours: Part time, 22.5 hours per week, spread across agreed days

This role will be suited to someone who is detail oriented, highly effective, organised and able to support across the organisation.

You will be confident working to deadlines, someone who enjoys working as a core small team and is self-motivated when working remotely. We are looking for someone who is looking for an active and responsible role in a friendly and highly supportive organisation.

Your key responsibilities will include:

• Ledger Maintenance e.g. Maintain Sales & Purchase Ledgers in Quickbooks.
• Banking e.g. Transaction management, bank reconciliation, credit control.
• Operations e.g. expense claims, payroll, audits, compliance.

Qualifications and Experience:

• To be successful in this role, we seek the following qualifications and experience:
• Fully AAT qualified or working towards level 4 as a minimum.
• Minimum of 2-3 years of experience in a similar role
• Strong proficiency in MS Office Suite, particularly Excel
• Excellent organisational and time management skills
• Ability to work independently and prioritise tasks
• Attention to detail and accuracy in data entry and financial tasks
• Good communication and interpersonal skills
• Experience with accounting software e.g. QuickBooks and working with
• other CRM and productivity software.
• A desirable knowledge of charity accounting.

Our vision
A community of Black people, readily accessing mental health support, recovering fully from mental illness and thriving

Our Mission
We create and champion safe, and accessible mental health support with, and for the Black community.

Our Values
Community, Access, Safety, Healing and Change

Thank you for your interest in joining our team. We look forward to reviewing your application and discussing how your skills and passion can contribute to our mission of promoting mental well-being within the Black community.

Please note that the application deadline is 7th November 2024.
We will review all applications and contact shortlisted candidates for further assessment and interviews.
Interview date: 19th November 2024

Interested?
If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

At Black Minds Matter UK, we are committed to fostering an inclusive and diverse work environment. We encourage applications from individuals of all backgrounds, particularly those from Black and minority ethnic communities.

Requirements of the Role:

• Right to work in the UK.
• This post is subject to a Disclosure and Barring Service (DBS) check.

No agencies please.

We are delighted to be working with a charity that works towards a world where trans, non-binary and gender questioning people live healthy, safe and fulfilled lives to find a temporary, part time (14 hours per week) HR Officer to cover on a rolling weekly basis for up to 3 months. This is a fully remote position with access to their London office space (if required).

You will report to the Director of Central Support Services, but be task-managed for some elements by the Finance and Central Services Manager.

You will have an understanding and respect for trans individuals, communities and identities.

You will be responsible for supporting colleagues across a range of tasks & systems including DBS checks, sick leave, Access to Work, Occupational Health Assessments, Annual leave. You will also have experience of supporting with ER cases in a previous role.

Being first point of contact (via a new HR inbox) for HR enquiries across the organisation, from staff and line managers. You will offer support via video calls as required to help colleagues navigate systems/ deal with live situations.

You will also be supporting the planned migration to a new HRIS (Factorial) – including data entry from existing spreadsheets and liaising with staff to fill in any gaps/ chase missing paperwork.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Exciting opportunity for a Prospect Development Officer!

Are you ready to take on a key role in driving impactful fundraising efforts to support groundbreaking research?

This opportunity is with a dynamic organisation dedicated to advancing research in the fight against Alzheimer's.

Our client is looking for an experienced Prospect Development Officer to join their team in the Insight and Development function, focusing on identifying new prospects and ensuring data integrity.

Role: Prospect Development Officer
Organisation type: Non-Profit Health Charity
Salary/hourly rate: 16.48 per hour
Working arrangements: Hybrid/Remote - depending on location
Location: WFH
Employment type: Part-Time, Temporary

About the role:

In this position, you'll play a key role in helping secure vital funding by leveraging data-driven strategies to support high-value philanthropic efforts.

You'll also play a vital role in building partnerships across the organisation, collaborating especially with Philanthropy and Corporate functions to maximise fundraising impact.

This is an excellent opportunity for someone who is proactive, detail-oriented, and passionate about using research and data to drive meaningful change.

As the Prospect Development Officer, you'll have the chance to expand our fundraising reach and contribute to a highly supportive team environment committed to best practices and innovation.

What you'll do:

* Proactively identify new prospects from databases, networks, and other sources.
* Respond to ad-hoc requests for prospect insights, allowing us to seize new opportunities.
* Conduct in-depth research to assess prospects' philanthropic capacity and complete thorough due diligence.
* Undertake data mining and verification tasks to enhance prospect information.
* Build accurate research profiles on prospects to optimise fundraising asks.
* Manage and prioritise a diverse workload effectively.
* Engage in managing the fundraising pipeline and assisting teams in portfolio prioritisation.
* Train other teams in basic research and database use as needed.
* Build strong relationships across the Fundraising Department and beyond.
* Identify opportunities for cross-team collaboration to maximise fundraising income.
* Take a proactive approach to problem-solving and learning.
* Maintain clear and accurate prospect records in the fundraising CRM.
* Adhere to data protection and confidentiality best practices.
* Work with Data Services to improve data management processes.
* Engage in professional development through networking, relevant groups, and conferences.

The successful candidate:

* Research experience, ideally in Prospect Development, or other relevant and relatable prospect research experience.
* Experience with fundraising CRMs and understanding of data protection.
* Knowledge of major gift fundraising principles
* Experience of working within a non-profit organisation or similar

Skills and Personal Attributes:

* Independent, driven, and proactive approach.
* Excellent verbal and written communication.
* Strong relationship-building and management skills.
* Ability to prioritise tasks and attention to detail.
* Comfortable with technology (Word, Excel, Outlook).
* Creative, innovative, and resourceful.

If you're looking for a role where your skills in research, relationship management, and data integrity will directly contribute to impactful fundraising efforts, apply today!

How to Apply:

To apply for the Prospect Development Officer role, please reply and upload your CV quoting reference 81603SOH and we can provide more information to you.

We eagerly await your response.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Development Research & Data Officer– Permanent | Full time

Salary: £31,691 to £34,214 plus membership of Civil Service pension scheme
Hours: 35 hours per week
Location: National Museum of Scotland, Chambers Street, Edinburgh

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

Are you a whizz with research and data experience in a fundraising environment?  Or a fundraiser who wants to move into a new role?  We are looking for someone to be part of and support our Development team to deliver our new fundraising strategy 2024-28.

Benefits of joining us as our Development Research and Data Officer will include:

• Annually alongside your salary of £31,691 National Museums Scotland contributes £9,160 - £9,911 towards you being a member of the Civil Service Pension Scheme
• A generous annual leave of 28.5 days – rising to 33.5 after 5 years (Pro-rata for part timers). Plus 8 paid days public holidays
• Cycle to Work scheme
• Free access to national (and international) museums and exhibitions
• Exclusive discounts on both local and national High Street and online retailers
• A range of wellbeing benefits including Employee Assistance Programme 24/7
• Flexible working options such as hybrid working, part time working, paid special leave, career breaks and unpaid leave
• Access to all the above and more from day one of employment.

About the Development Research and Data Officer role

Our Development Research and Data Officer helps to ensure long-term fundraising success for National Museums Scotland by maximising the use of the CRM database and developing the prospect pipeline for campaigns and revenue fundraising. We have lots of exciting fundraising campaigns including acquisitions to develop the collections, research, conservation, community engagement and exhibitions.

As the Development Research and Data Officer at National Museums Scotland you will:

• Be the database expert (Tessitura and Raisers Edge) within the Development Team
• Update and interrogate the donor database to develop profiles, segment data and produce reports and analysis
• Manage the prospect pipeline through the donor database
• Be the responsible for the due diligence of existing and prospective supporters
• Manage a portfolio of fundraising research resources and suppliers

Skills and experience we’re looking for in our Development Research and Data Officer:

• Expert knowledge, initiative and perseverance to proactively find the best processes to ensure the donor database is meeting the needs of the Development Team in the most efficient way
   
• Planning and organising skills – evaluating and prioritising different strands of work; managing workload to deliver best overall results
• Analytical and reporting skills - identifying relevant information; assessing and evaluating information from donor database to better understand donors and prospects; presenting clear, succinct and timely data and reports

Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you and you have the skills and experience required to succeed.

Please be sure to view our recruitment pack for this role (available on our careers website) for full details of the position that may help with your application.

The closing date for this role is 3 November 2024. The Selection Event is likely to take place week commencing 18 November 2024.

Location: To cover the Dorset, Avon and Somerset, Gloucestershire and Wiltshire area 

Working pattern: Remote work with frequent travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within the South West area. 

Deadline for applications: 1st November 2024 (we reserve the right to close this vacancy early if we receive a high volume of applications)

Interviews to be conducted: Early November 

Start date in role: 6th January 2025 

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity. 

Who we are: Brake has been supporting victims of road carnage since 1995, and we're on a mission to prevent future collisions. Every 20 minutes, someone is killed or seriously injured on our roads, impacting lives profoundly. 

Join our team: We're expanding our National Road Victim Service and need a dedicated caseworker to join our dynamic, compassionate team. Your role will involve delivering world-class support services to those at their most vulnerable. 

Not your average job: This isn't a 9 to 5. You could play a significant part in rolling out trauma-informed support services nationwide. Make a real difference in the lives of those affected by road crashes. 

What we offer: 

• A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns) 

• Birthday day off 

• Enhanced sick pay and compassionate leave 

• Death in service benefit 

• Pension 

• Employee Assistance Programme 

• Flexible working 

• A rewarding role with purpose 

• Be part of a skilled, friendly team with an engaged Board of Trustees  

Who you are: We need passionate, self-starters with a background in providing high-quality emotional support and advocacy. Your experience in roles within the police, criminal justice, counselling, caseworker or health and social care sectors could make you an ideal candidate.

Specifically seeking candidates with: 

• frontline support service experience 

• a full, clean UK driving licence, access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses) 

• experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities. 

• research and advocacy skills – you will reach out to other organisations to support your cases where required 

• competent IT skills for remote work 

Join our mission: Your greatest reward will be knowing you've made a positive difference in someone's recovery from psychological trauma. 

About us: Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you. 

Apply now: If you're up for a new challenge and have the skills, apply now. 

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview. 

A DBS check is required due to the sensitive nature of our service. 

Join us today and be part of the solution!  

The Forces Employment Charity is seeking a dedicated Communications Officer on a 10-month maternity leave contract to join our lively MarComms team. You will be focusing on providing both digital and traditional marketing support to the programmes that provide employment advice and guidance to UK Armed Forces veterans.

Role: You will be responsible for raising and sustaining the profile of the Forces Employment Charity’s Ex-Forces Employment programme and Veterans Support Programme, with potential and current clients, employers, and other partner organisations. The post holder will play a vital role in the marketing team and will be the first point of contact for staff from both teams.

Each comms officer has a ‘strength’ in lead of a particular area of MarComms. In this role, you will lead in-house digital content creation across the organisation. The wider team will work collaboratively with you to support production and other team members as required.

The role reports to the Marketing Manager. It is a temporary full-time position to cover a 10-month maternity leave period. It is 35 hours per week, Monday to Friday and pays £28,500 Pro Rata. The successful candidate will be working on a hybrid basis with occasional travel to the headquarters in central London (an opportunity to work with the MarComms Team in the office). 

Principal Responsibilities:

· Proactively acting as the MarComms designated contact for the Ex-Forces Employment Programme and Veterans Support Programme and their communications and marketing requirements.

· Co-ordinating and producing the MarComms digital content such as vox pops for internal and external events by conducting insightful interviews, short video clips, and editing seamless productions to coordinate and produce MarComms digital content, such as vox pops, for internal and external events.

· Virtual and in-person event support.

· Supporting the Marketing Manager and coordinating the team’s contributions towards the established MarComms ‘Topic of the Month’ (TotM) framework. Align content pieces across the department, such as creating articles, social posts, newsletters, case studies, etc, to ensure the delivery of consistent messaging.

· Scheduling content on social media channels (currently X, Facebook, LinkedIn, Instagram) using content management software. Including uploading and publishing videos onto YouTube.

· Recording, drawing and analysing insights from social media, campaign work to continually review and evaluate and adapt your output.

· Creating online and offline content, including written articles and still/motion graphics.

· Website page and post updates, working with website lead - the Head of Brand and Marketing.

· Supporting the Customer Engagement Manager with producing email newsletters and required content.

· Assisting the Head of Brand and Marketing by ensuring the correct use of the Forces Employment Charity’s brand guidelines internally and externally.

· Collaborating with external communication managers from delivery partners and stakeholders as required for joint working initiatives.

· Acting as a brand guardian for your team’s programme presentations using established brand templates, guidelines and writing style guide.

· When required, undertaking other tasks in support of the Forces Employment Charity’s wider work.

Essential Competencies:

· Experience in creating content for on- and off-line channels.

· Ability to draw and analyse insights from social media/YouTube platforms.

· Excellent written English.

· Proficiency in utilising recording equipment to capture high-quality visuals.

· Experience using editing software, e.g. Premier Pro.

· Experience using design software, e.g. Canva.

· Experience using social media scheduling software.

· Proven ability to deliver outcomes by demanding time and quality targets and to deal with conflicting priorities calmly and appropriately.

· Excellent internal and external relationship-building skills.

Desirable Competencies:

· Empathy with and a good understanding of ex-Forces personnel and the challenges they can face.

· Experience in creating paid social media campaigns.

· Experience of working within a charity.

· Experience in working with creative agencies and freelancers.

Forces Employment Charity is an equal opportunities employer and values having a diverse workforce. We actively encourage applications from all qualified candidates.

If you meet the criteria and are passionate about supporting service leavers in their transition to civilian employment, we encourage you to apply. The closing date for the position is Midnight, 3 November 2024.

Please note that this job advert may close early if a suitable candidate is found. Interviews will be conducted on a rolling basis as applications are received.

Project Assistant

Leicester Cathedral is looking to appoint a Project Assistant,  as part of the Leicester Cathedral Revealed (LCR) project.

Following the ‘soft launch’ of the Cathedral in November 2023, we are working towards the full re-opening – including the new Heritage & Learning Centre – and a new inspiring phase of activity to include a full and stimulating programme of events for all audiences, whilst maintaining the Cathedral’s core purpose of worship, welcome, and witness. 

As Project Assistant you will play a key role in supporting the Cathedral and the Visitor Experience team through this exciting phase of development.

The role will provide administrative support for the LCR project, in particular covering areas such as

• Bookings
• Data collation
• Finance support
• Dealing with enquiries

The successful candidates for this role will have administrative experience and work well independently and as part of a team. They will be willing to use their initiative and provide support for all members of the Visitor Experience team.

Salary:  £23,214 (pro rata)
Tenure: 2.5 years
Hours: 21 hours per week

This role has received funding from the National Lottery Heritage Fund.

You will be redirected to our website on clicking apply and to access the application pack.

Application Deadline: 5.00pm, Monday 25 November 2024
Interview Date: Monday 9 December 2024

We are seeking to recruit a Communications Manager to lead on the development and delivery of PILC’s communications strategy with an aim to grow the organisation’s profile, increase the reach and influence of our work and develop supporter engagement.  

About the role

We’re looking for an experienced Communications Manager to help us increase the impact of our work through cross-channel communications and grow the organisation’s profile to match the quality of the legal work we conduct. You will be joining at an exciting time when there is already some infrastructure in place but plenty of opportunity to make your mark on the development of our organisational approach to communications. You will work closely with the Director to develop and implement a cross-organisational communications strategy to extend our reach, brand awareness and increase donations. You will join a dedicated staff team who are all passionate about building power with working class and marginalised communities. You will be expected to work closely with staff across the organisation, supporters and the communities we serve, co-ordinating and delivering effective organisation wide communications. A demonstrable interest in social justice campaigning is essential.

About You

 We are looking for an experienced and creative communications all-rounder with a track record of implementing communications strategies for social change. You’ll be an effective project manager, able to work proactively and collaboratively with staff across the organisation to showcase the vital work colleagues in the litigation team conduct out of the spotlight. You will be confident in working with a variety of stakeholders, including journalists, lawyers and marginalised communities. You will be proactive, able to build and maintain relationships, develop effective cross-channel communications and manage a varied workload. You will be both able and happy to turn your hand to strategic thinking alongside day-to-day delivery, such as copy-editing news pieces for our website or writing press releases. You’ll be engaged with social justice campaigning and social media with an ability to identify and take advantage of relevant communications opportunities.

PILC is an equal opportunity employer. People with lived experience of poverty, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply. We welcome evidence of experience from both work and non-work settings such as volunteering and personal life.

Please do not count yourself out if you feel you do not meet all the requirements and let us decide if you meet the criteria. Training will be offered as part of the opportunity.

To coordinate and grow York Mind’s community and events fundraising income through effective networking, event, and volunteer coordination.

This role sits within our Corporate Wellbeing Service team, where you will mainly work alongside our Head of Corporate Wellbeing Services and Corporate Fundraiser, to generate income for the charity through community engagement and events. You will be responsible for meeting the annual community and events income target. The role will require someone with strong organisational skills, and prior experience as a Fundraiser in another organisation. You will divide your time between developing, planning, and running events, supporting people to raise money on behalf of York Mind, and creating new relationships in the community, such as with schools and sports clubs. We have an annual calendar of both internal and external events, including our annual Mental Elf run, as well as challenges such as the York 10k and Yorkshire Marathon. Your role will be to fill events, and effectively steward and support people to raise as much money as possible through their participation. As part of your role in event coordination, you will be responsible for our fundraising volunteer base, including recruitment and effective utilisation of volunteers at our various events. Flexibility will be key, as some events happen on evenings and weekends. Another important part of this role will be engaging and developing relationships with community supporters. You should have strong interpersonal skills and enjoy getting out and about in the community (eg. sports clubs/community organisations) to grow our supporter base and look after those who we currently work with. Finally, the Corporate Wellbeing Services Team work collaboratively and therefore you should be able to work effectively as part of a team and be willing to support others in their roles to ensure the effective running of the whole department. For example, you may be involved in running campaigns and referring individuals to our training courses. This will require someone who is adaptable and supportive.

The role offers the chance to work across the financial functions and offers an experience through a breadth of finance work across the organisation making it a varied and a well-rounded role.

The Finance Officer is part of the Organisational Support and Development (OSD) team at the Tax Justice Network, which is led by the Director of OSD, and the role reports to the Head of Finance and Reporting. The OSD team leads and delivers on a range of operational services from finance management, risk management, project management, event management, human resources, IT systems and other enabling functions. The team is also responsible for fundraising for the organisation. This includes respond to calls for proposals, track funding opportunities and engage with donors regularly.

Key responsibilities

• Undertake the day-to-day bookkeeping including accounts payable, accounts receivable, banking payroll and general ledger maintenance
• Ensuring accuracy and integrity of all financial records and keeping a clear audit trail of all financial records
• Manage the staff payroll process including pension, HMRC and other related processes
• Manage the periodic payment runs and ensure that all payments are paid on time
• Supporting financial planning and reporting for project proposals, project reporting and management reports
• Support with project and year end audits schedules
• Assist in the preparation of accruals, prepayments and other journals
• Maintaining fixed asset register
• Provide guidance to team on internal financial processes and policies and assist with queries and escalating them as necessary
• Ensure organisational adherence to our internal and funder specific procurement policies
• Undertake other financial administration work and supporting the wider OSD team on team responsibilities and duties as required

Person specification

Skills and experience

Essential
• Holding or working towards a CCAB, CIMA or overseas equivalent qualification
• Hands on experience of working in a finance department of charities or not for profit organisations
• Experience of carrying out detailed reconciliations, and can demonstrate a keen eye for detail and a thorough and methodical approach in all work
• Strong IT skills with intermediate knowledge of Excel and cloud-based accounting software (preferably Xero)
• Ability to communicate effectively, accurately and succinctly in English, in writing and verbally
• Excellent interpersonal skills

Desirable
• Experience of producing financial reports for a range of purposes
• Experience of working with multi-currency transactions and cash holdings
• Experience of working with EU funded grants
• Experience of working with a variety of cloud-based platforms such as Airtable, Xero, SharePoint, Slack and Zoom

Attributes

Essential
• Ability to work collaboratively as part of a team and independently with a high degree of initiative
• Flexible and able to manage a varied workload and deadlines
• Ability to deliver work of a high standard with excellent attention to detail
• Knowledge of UK and / or EU financial regulations
• Resourceful and flexible approach with a “can do, will do attitude” and willingness to learn and adapt

Desirable
• Passion for tax justice and international development issues
• Previous experience of grant management
• Use of electronic banking software

Service Desk Analyst – 1st and 2nd Line

We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player.

Position: SIT44 Service Desk Analyst – 1st and 2nd Line

Location: Office-based, Northampton. Occasional travel will also be required as part of this role (May include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £28,800 per annum

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 8 November 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: To be confirmed

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Infrastructure and Service Desk Manager within the Technology Team, you will receive and log all first-line technical queries and requests on the service management tool and offer direct support to internal customers for 1st & 2nd line incidents.

The role is also responsible for the maintenance and management of technology assets. You will work at the distribution and repair centre. The centre is currently located in Northampton.

Key Accountabilities and Main Responsibilities

• Act as the first point of contact, providing local and remote users with technical support & requests
• Provide IT support to the organisation
• Resolve IT incidents and service requests
• IT equipment repair
• Maintain asset register

About You

Experience & Personal Attributes

• Direct experience of a service desk.
• Good understanding of Microsoft technologies
• Good understanding of software applications.
• Understanding of computer hardware repair.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV and a supporting statement of no more than two pages demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

The organisation believes everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

The charity provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. It provides tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

Individuality leads to a richer experience for people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as IT Support, 1st Line Support, 2nd Line Support, IT Support Desk, 1st Line Support Desk, 2nd Line Support Desk, IT Analyst, IT Support Analyst, IT Helpdesk, IT Support Officer. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

About Scotland's International Development Alliance

Scotland’s International Development Alliance is the membership body for everyone committed to creating a fairer world, free from poverty, injustice, and environmental threats.

Our work facilitates connections across the international development sector to improve impact and effectiveness for a range of actors including public sector bodies, third sector and international NGOs, private companies, universities, and charitable trusts.

Our network has a global reach, with members working in more than 100 countries with a wide range of specialisms. We exist to improve the capacity, influence, and effectiveness of our diverse sector in Scotland through providing opportunities for networking, debate, training and promotion of good practice. We help members share their skills and learn from each other’s best practice to boost effectiveness of our members and their partners.

About the role

Working closely across the small team at SIDA, this post offers an exciting opportunity to support and coordinate knowledge-exchange communities of practice across a network of actors on global sustainable development in Scotland, including members from public and private sectors, academia and civil society. The role will support our members to contribute effectively to global, sustainable development by developing learning opportunities, tools, and resources based on members’ needs, as well as on key developments across the sector.

The postholder will lead on the planning, delivery and evaluation of SIDA’s programme of learning activities for members including workshops, peer learning events, mentoring, webinars and other events on key topics of interest to the sector. The jobholder will be expected to support other events hosted by SIDA such as the annual conference when needed and to generally support the team deliver against the strategic objectives.

Responsibilities

- Coordinate, monitor and assess members’ access to learning resources by: 

o Developing or commissioning learning resources

o Facilitating member access to online tools, learning platform and best-practice resources,

o Ensuring existing resources are up to date, relevant and regularly reviewed. 

- Strengthen and coordinate knowledge-exchange communities of practice across SIDA’s stakeholders by:

o Working with other team members to develop collaborative learning opportunities including peer to peer learning,  collective problem-solving, and knowledge exchanges between stakeholders globally,  among stakeholders within our membership and their partner countries

o Supporting members to access and make best use of new online collaboration spaces in particular SIDA’s members Hub.

- Support learning, development and capacity strengthening among members by:

o Identifying priorities for training and mentoring, based on members’ needs as well as key developments in the global sustainable development sector and beyond

o Leading on the delivery and evaluation of SIDA’s offering of workshops, peer events and mentoring

o Facilitating or commissioning facilitators for learning activities 

o Building and strengthening partnerships with trainers and evaluators both within and outside of Scotland, particularly in members’ partner countries

o Maintaining a register of mentors, facilitators and trainers to support members’ organisational effectiveness.

- Any other task as is reasonably required to support the delivery of SIDA’s activities and services.

Person Specification

Skills, knowledge and experience

Essential

· Experience of analysing organisational learning and capacity strengthening needs, setting learning objectives and evaluating effectiveness

· Experience of designing and delivering (or working with third parties to deliver) engaging learning events, particularly virtual and/or hybrid events

· Good awareness of organisational learning, development and best practice and in the global sustainable development sector

· Strong verbal communication skills, including the ability to represent the Alliance and work directly with diverse stakeholders

· Ability to plan and manage a complex programme of work, and to work to deadlines

· The ability to work on own initiative and to prioritize and plan workload

· Appreciation of cultural differences and of the difference this makes to learning styles and ways of working

· Excellent inter-personal skills, and ability to work well with a team, and to build and maintain relationships.

Desirable

· Experience in international development

· The ability to facilitate training sessions and workshops would be a significant advantage

· Digital design skills/ Experience designing engaging online learning content.

The successful candidates will work 35 hours a week over 5 days, including evening and weekend work as required by the company. 

We have 9 roles available in the following locations:

Blackburn, Glasgow, Inverness, Manchester, Middlesbrough, Newcastle, Nottingham, Sheffield and Wrexham

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role 

The Help for Heroes Community Development team are looking to recruit a team of Community Builders to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.

Are you interested in the Armed Forces community and harnessing their strengths and gifts? Can you identify what already exists in an area and utilise it to create new networks and make things happen?

We are looking for a motivated, dynamic and confident people who are passionate about collaborating with communities in the design and delivery of interventions that bring and connect people together to strengthen networks within the local community. If you believe in the advantages of having a strong community, this role could suit you.

Working closely with Community Development Managers across regions within the UK, the Community Builders will play a vital role in helping to improve lives for Armed Forces Community members by creating a supportive environment that allows them to re-engage and connect with the services at Help for Heroes and with the wider community. 

The main purpose of this role is to connect local people through their skills, passions and assets and support the creation of new connections, bringing people together to improve wellbeing and make the community a better place to live. This will include listening to different points of views, building relationships and motivating people to work together and create their own action influenced by their interests and skillsets to positively impact local communities and help them to flourish.

About You

You will have experience leading and facilitating the mobilisation of local communities, asset mapping, bringing together people for engagement that matters to them. You will have knowledge and experience of Asset Based Community Development work, outreach methods and you will have good organisational skills, energy and the ability to animate local communities. 

Key Responsibilities

• Deliver outreach to drive local connection, engagement and participation opportunities for the AFC 

• Develop and embed an ABCD informed way of work 

• Asset map 

• Organise and facilitate community meetings to share ideas, encourage collective decision making and build a sense of belonging 

• Encourage and pilot community lead action in response to local AFC needs/interests through peer led/co-designed initiatives 

• Increase awareness of the challenges faced by military personnel, veterans and their families

PLEASE NOTE: The successful candidates will need to be based within an hour’s commute of their allocated locality and there is a requirement to travel within a 75-mile radius of this location (travel expenses covered). Flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying. 

We are looking for someone with the following: 

• A Community Development qualification and/or at least 3 years' experience working within a community development or similar role, with responsibility for bringing about social change and improving quality of life 

• Excellent communication and interpersonal skills, with the ability to develop relationships which lead to actions  

• Demonstrable experience within an integrated multi-disciplinary service  

• Experience of engaging and working collaboratively with partners/stakeholders 

About the Team 

You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service. 

Please see job description for more details about the role. 

*There will be a two-stage interview process for this role, with the 1st stage of interviews taking place the w/c 25th of November.

Please note due to a high volume of applicants, we might close this vacancy early if we find the right candidate - previous applicants do not need to reapply*