Supporter Services Officer Jobs in Bristol, City Of Bristol

This is a new role with enormous scope to influence the digital development for one of the UK’s leading animal welfare charities.

The individual giving team is responsible for driving sustainable growth through donor engagement, stewardship and acquisition. We are seeking a Fundraising Digital Marketing Lead to drive the development and implementation of our digital fundraising strategy. You will oversee campaigns across multiple digital platforms, engaging with new and existing supporters to drive donor acquisition, retention, and growth. As a key person within the fundraising team, you will collaborate closely with communications and people across the charity to help us meet our ambitious fundraising goals through online channels. This role requires a creative thinker, a data-driven approach, and a commitment to making a positive impact.

We are looking for an experienced and strategic individual to spearhead our online fundraising efforts. The ideal candidate will have a proven track record in digital marketing within the nonprofit sector, successfully utilising online platforms to drive fundraising growth. They will demonstrate expertise in building and engaging communities around a charity’s mission, effectively translating this engagement into ethical fundraising success.

The successful candidate will join a busy, friendly, and capable team working to maximise the charity’s fundraising performance.

Fundraising is still a relatively new activity for DFN Project SEARCH and this role presents the opportunity to play a key part in its expansion to support the further growth of the charity and enable young adults with a learning disability to lead healthier, happier, and more independent lives.   

This role will support the Director of Development in implementing DFN Project SEARCH’s fundraising strategy. To date the strategy has focused on securing a small number of larger gifts from philanthropic sources, such as trusts and foundations. We are now evolving the strategy to include growing income from high-net-worth individuals, companies, and individual giving.

This role will lead on the development and implementation of the strategy to secure income from high-net-worth individuals (between five and potentially seven figures) and will also work with the Director of Development and the Development Officer on securing income from, and stewarding, trusts, foundations, and statutory funders. As a member of the Senior Leadership Team there is also the opportunity to input to the wider strategy and development of the charity and support the Director of Development in their role as a member of the Executive Leadership Team.

The team is currently made up of the Director of Development, Corporate Partnership Manager (reporting to the Director of Development), and the Development Officer (reporting to this new role).

We are looking for an incredibly organised and efficient Programme Events & Projects Officer to coordinate delivery of our learning programme and projects portfolio.

Events and Project Officer
Advertising Reference: 2405
Location: Home-based/remote within the UK 
Status: 12-month fixed term contract. 35 hours per week. Part-time will be considered. However, no less than 28 hours per week.
Salary: (Band 3) £27,824 with generous benefits package including 30 days annual leave plus Bank holidays, and 3 days of Christmas closure

Research in Practice is part of the National Children’s Bureau (NCB) family. For over 60 years, the NCB has been building a better childhood for all.

Research in Practice works with organisations across the children and adults social care, health and criminal justice sectors, supporting them to develop an evidence-informed approach to their work. Our focus is on using evidence from research, practice and lived experience, to provide resources that improve policy and services, to achieve positive outcomes for people of all ages.

You will liaise with external commissioners and stakeholders to book in delivery dates – this will include coordinating diaries, commissioning Associates, and confirming delivery details for external commissioners and internal staff. You will work with the team on the pro-active set-up and coordination of both small, one-off deliveries as well as larger scale programmes and projects.

Our ideal candidate would have experience working in a busy learning events or administration environment. You will be capable of managing multiple requests at the same time, and confident liaising with both external stakeholders and internal staff. Excellent attention to detail and reporting skills are crucial to the success of this role. You will need to be enthusiastic, self-motivated and used to collaborative working, with excellent communication skills.

This is a great opportunity to join a busy, committed and passionate team to help deliver a range of learning and development opportunities to commissioners all over the country. This is a fast-paced and varied role.

The role reports to the Learning Programme Co-ordinator in the CPD Team.

We offer hybrid, flexible working from our Devon and Sheffield offices. Remote working from within the UK may also be considered. International applicants will not be considered without proof of right to work in the UK. We are unable to offer employment to applicants who do not live in the UK. 

Applications close at 08:00am on Monday, 4 November 2024.  
Assessment and interviews to be conducted on Wednesday, 13 November, and/or Thursday, 14 November 2024. Please note that only shortlisted candidates will be contacted.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please quote the job title and reference number 2405 in your application. CVs will not be accepted.

NCB is an equal opportunities employer, and we particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities, and male candidates, as we would like to increase the representation of these groups at NCB. We strive for our workforce to be representative of the communities that we serve, and we know that greater diversity will lead to even greater results for children.

No agencies please.

Are you an inspiring and compassionate leader who wants to make a tangible difference to people affected by rare bone marrow failure? The Aplastic Anaemia Trust (AAT) is seeking a dynamic CEO to guide our organisation into its next chapter, deepening our impact and driving progress towards a cure for aplastic anaemia.

About Us

The Aplastic Anaemia Trust is the UK’s only charity focused on aplastic anaemia and related rare bone marrow disorders. Aplastic anaemia is a rare, serious blood disorder where the bone marrow fails to produce enough blood cells. This can lead to fatigue, infections, and excessive bleeding, requiring urgent medical treatment. Our mission is to enable life-saving research, provide expert support, and build community networks for those affected. We are small but ambitious, working closely with clinicians, researchers, and patients to ensure people can live fulfilling lives despite their condition.

The Role

As CEO, you will lead our dedicated team, oversee the delivery of our strategic goals, and act as the public face of the charity. You will work directly with the Board of Trustees, the clinical community, and key partners to shape the future of the AAT. From leading high-level strategy to engaging with our warm and passionate patient community, this role offers both challenge and reward.

Key details:

• Role: Chief Executive Officer (CEO) of The Aplastic Anaemia Trust

• Salary: £65,000 per annum

• Contract: permanent, full time

• Location: Remote (UK-based)

Key Responsibilities

• Lead the development and delivery of AAT’s strategic plan and business objectives.

• Foster relationships with clinicians, researchers, donors, volunteers, and beneficiaries.

• Serve as an ambassador for AAT, representing the charity across healthcare, research, and fundraising sectors.

• Provide leadership to a small but expert remote-working team, ensuring effective collaboration and empowerment.

• Drive sustainable growth and innovation, ensuring financial health and strategic impact.

About You

We are looking for someone with strong leadership experience, ideally from the charity, health, or social care sectors, but most importantly, a passion for our mission. You will have:

• A proven track record in leadership and strategy development.

• Excellent relationship-building and communication skills.

• Experience in fundraising, organisational growth, and stakeholder management.

• An understanding of or lived experience with serious or rare diseases is a bonus, but not essential.

What We Offer

• Salary: £65k per annum

• 34 days annual leave, including bank holidays (pro rata for part-time)

• Remote working with bi-annual in-person staff events

• Pension contribution up to 5% and Death in Service insurance

• A supportive, inclusive work culture that values flexibility and work-life balance

If you’re ready to lead a dedicated charity that’s making a real difference, we’d love to hear from you. To receive an Information Pack for this CEO role with full details, including how to apply, please send an expression of interest and (optional but appreciated) a CV or professional profile in confidence to our consultant, Jenny Hills at Harris Hill, executive at harrishill co uk. For an informal and confidential conversation about this position, please contact Jenny at the above address with suitable times to talk.

Closing date for applications: 9am Thursday 14th November 2024.

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About the role

A fantastic opportunity has arisen to join our bank of casual workers as a Welfare Officer, providing cover as required for the SSAFA RAF Service across the UK.

Our Bank Welfare Officers will provide direct and impactful welfare support to RAF personnel and their immediate family on an ad hoc basis when a full-time member of the team is unavailable to do so.

As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.

Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.

Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you may be asked to use digital technologies to complement and enhance processes and service user experience.

You will work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.

About the Team

2024 marks 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.

We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.

As part of this transition, we are recruiting to several Welfare Officer vacancies across the UK, including apprenticeship opportunities which will be advertised in due course.

We are a hard-working team from diverse professional backgrounds.  Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.

Find out more about the Personal Support & Social Work Service on our website.

About you

To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.

You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.

There will be some travel required and therefore you will need to be able to drive, have access to your own car and be flexible to spend nights away from home occasionally within the UK at short notice.

About SSAFA 

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. 

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role 

Download a copy of the job description and apply via the Apply button.

If you have any queries or would like to speak to someone about this role, please Cathie Johnson for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable. 

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on Sunday 03 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications. 

Interviews: Thursday 14 November 2024

SCIE Vision

We are committed to building a society which enables people who draw on social care to live fulfilling lives.

At the SCIE, we are driven by our values:

· Progressive – always learning and developing.

· Inclusive – working together for equality, diversity, and fairness.

· Credible – evidence-based, robust, and reliable.

· Transparent – open and honest.

The role:

A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:

· Ensuring that SCIE’s evidence, drawn from research and people’s lived experiences, influences social care policy and practice.

· Developing and delivering influencing strategies, drafting policy papers and legislative briefings, and managing relationships with various stakeholders and key partners.

· Growing SCIE’s profile as an influential, informed, and powerful voice in the social care sector.

· Positioning SCIE to work as a partner to government, responding independently to new government policy, supporting and advising on a range of national policy programmes, initiatives, and influencing guidance and practice.

· Producing high-quality research and evaluations demonstrating what works and makes a difference in social care, promoting evidence-based good practice.

What we are looking for:

· Knowledge of the policy and political landscape developed from previous experience working in a policy or public affairs role, either in government, the civil service, charities, or non-governmental organisations.

· Proven experience developing and delivering public affairs strategies and leading influencing activities.

· Proven experience producing policy papers and applying policy research skills, such as evidence gathering, analysis and reporting.

· Proven experience as a strategic and analytic thinker who can influence policymakers with persuasive arguments, policy ideas and campaigns.

· Proven ability to manage a wide range of internal and external stakeholder relationships, including at senior levels, and to engage with people with diverse viewpoints and backgrounds.

What we offer in return.

We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.

If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

We are delighted to be working with a charity that works towards a world where trans, non-binary and gender questioning people live healthy, safe and fulfilled lives to find a temporary, part time (14 hours per week) HR Officer to cover on a rolling weekly basis for up to 3 months. This is a fully remote position with access to their London office space (if required).

You will report to the Director of Central Support Services, but be task-managed for some elements by the Finance and Central Services Manager.

You will have an understanding and respect for trans individuals, communities and identities.

You will be responsible for supporting colleagues across a range of tasks & systems including DBS checks, sick leave, Access to Work, Occupational Health Assessments, Annual leave. You will also have experience of supporting with ER cases in a previous role.

Being first point of contact (via a new HR inbox) for HR enquiries across the organisation, from staff and line managers. You will offer support via video calls as required to help colleagues navigate systems/ deal with live situations.

You will also be supporting the planned migration to a new HRIS (Factorial) – including data entry from existing spreadsheets and liaising with staff to fill in any gaps/ chase missing paperwork.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

The successful candidates will work 35 hours a week over 5 days, including evening and weekend work as required by the company. 

We have 9 roles available in the following locations:

Blackburn, Glasgow, Inverness, Manchester, Middlesbrough, Newcastle, Nottingham, Sheffield and Wrexham

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a COMMUNITY BUILDER to join our Community Development team.

Please see below for more information on what just might be your future role.

About The Role 

The Help for Heroes Community Development team are looking to recruit a team of Community Builders to assist in their reshaped participation and connection strategy. Using Asset Based Community Development, we seek to support the charity’s objective to enhance reach and positive impact for members of the Armed Forces Community facing challenges within their local communities.

Are you interested in the Armed Forces community and harnessing their strengths and gifts? Can you identify what already exists in an area and utilise it to create new networks and make things happen?

We are looking for a motivated, dynamic and confident people who are passionate about collaborating with communities in the design and delivery of interventions that bring and connect people together to strengthen networks within the local community. If you believe in the advantages of having a strong community, this role could suit you.

Working closely with Community Development Managers across regions within the UK, the Community Builders will play a vital role in helping to improve lives for Armed Forces Community members by creating a supportive environment that allows them to re-engage and connect with the services at Help for Heroes and with the wider community. 

The main purpose of this role is to connect local people through their skills, passions and assets and support the creation of new connections, bringing people together to improve wellbeing and make the community a better place to live. This will include listening to different points of views, building relationships and motivating people to work together and create their own action influenced by their interests and skillsets to positively impact local communities and help them to flourish.

About You

You will have experience leading and facilitating the mobilisation of local communities, asset mapping, bringing together people for engagement that matters to them. You will have knowledge and experience of Asset Based Community Development work, outreach methods and you will have good organisational skills, energy and the ability to animate local communities. 

Key Responsibilities

• Deliver outreach to drive local connection, engagement and participation opportunities for the AFC 

• Develop and embed an ABCD informed way of work 

• Asset map 

• Organise and facilitate community meetings to share ideas, encourage collective decision making and build a sense of belonging 

• Encourage and pilot community lead action in response to local AFC needs/interests through peer led/co-designed initiatives 

• Increase awareness of the challenges faced by military personnel, veterans and their families

PLEASE NOTE: The successful candidates will need to be based within an hour’s commute of their allocated locality and there is a requirement to travel within a 75-mile radius of this location (travel expenses covered). Flexibility in working hours is necessary to ensure a total of 70 hours is covered over a 2-week period so please take this into consideration before applying. 

We are looking for someone with the following: 

• A Community Development qualification and/or at least 3 years' experience working within a community development or similar role, with responsibility for bringing about social change and improving quality of life 

• Excellent communication and interpersonal skills, with the ability to develop relationships which lead to actions  

• Demonstrable experience within an integrated multi-disciplinary service  

• Experience of engaging and working collaboratively with partners/stakeholders 

About the Team 

You will work as part of the Community Development team; this newly formed team will approach working in defined localities using an asset based community development approach. Together the Community Development Managers and the Community Builders will strengthen local communities using resources and networks that are readily available. You will do this to proliferate opportunities for sustainable participation and engagement alongside a multi-disciplinary team in order to support the Armed Forces Community to live well after service. 

Please see job description for more details about the role. 

*There will be a two-stage interview process for this role, with the 1st stage of interviews taking place the w/c 25th of November.

Please note due to a high volume of applicants, we might close this vacancy early if we find the right candidate - previous applicants do not need to reapply*

About Cord

Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities. 

We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.

Cord operates in eight countries and implements programmes in the following areas:

• Empowering Women & Girls
• Accessing Fundamental Freedoms
• Climate & the Environment
• Economic Empowerment
• Supporting Stronger Societies

Role context:

Cord’s turnover is about £2m a year. About 85% of Cord’s funding is restricted, coming from institutional donors like the EU and the US government, and 15% (about £300K) is unrestricted coming from a committed UK supporter base and other private fundraising streams. 

In 2024, Cord operates in eight countries and has offices in Burundi, Myanmar, Laos, Cambodia & Philippines. Cord has a global team of thirty people with finance staff across six country teams. 

The Finance Manager role is a newly created role which is being introduced to strengthen the organisation’s financial management and control systems. The postholder will work across the breadth of the finance function preparing internal management accounts and external annual accounts.

In 2024, Cord changed its finance system to use Business Central. The Finance Manager will become the organisation’s main ‘admin’ user of the finance system. In the near-term, there will be a particular focus on rolling out further functionality of the system.

The Finance Manager will have oversight of the UK finance function through the line management of the UK Finance Officer and will directly deliver on the international side of operations in the areas of donor compliance, programme financial management, partner financial monitoring, and reporting. The role will involve travel to international programme locations.

Key Responsibilities:

• To support the Head of Operations to provide finance team leadership, develop and deliver an annual finance workplan to ensure continual improvement, and to drive finance capacity across the organisation
• To ensure the effective financial management of the organisation create and maintain effective financial control
• To be the Business Central Finance System Lead, developing functionality, troubleshooting and capacitating system users
• To ensure financial compliance: prepare statutory accounts, partner compliance, donor compliance and financial reporting

Cord operates a hybrid structure in the UK with most team members working from home attending the admin office in Coventry for team meetings.  

We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then look at the recruitment pack and come and join our team!

The Duke of Edinburgh’s International Award (the Award) is a Non-Formal Education and Learning framework encouraging young people to find their purpose, place and passion in the world.

In more than 120 countries and territories, our globally recognised accreditation is available to all 14 to 24-year-olds, of all backgrounds, locations, cultures and abilities.

Through the programme, each young person becomes part of something special while developing their own interests, universal skills and life aspirations.

The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions. 

The Monitoring and Evaluation Officer will support the Senior Operations Manager and the Bid Manager to help develop and implement monitoring and reporting processes across the Foundation’s grant-giving activities.

To be successful in the role, you must have excellent knowledge of results-based monitoring and reporting, including experience in sampling techniques and the use of computer software in support of monitoring, reporting and statistical analysis; demonstrate strong organisational and administrative skills, and ideally have experience working with colleagues from different cultural backgrounds. This role will also work closely with colleagues from the Operations, Communications and Development teams to ensure accurate information is delivered to key stakeholders.

The Head of Fundraising & Communication is responsible for the generation of funds for Kintsugi Hope by a variety of income streams and for ensuring the Kintsugi Hope brand and services are marketed throughout the UK. This will involve managing a Fundraisng Manager and Communications Manager and collaborating with the wider team to ensure success. A key outcome is that the annual fundraising target is achieved. 

Main Responsibilities: 

·Lead and oversee the Fundraising & Communications function, including line management of the Fundraising Manager, and Communications Manager.

·Accountable for growing income year on year in line with operational plan targets.

·Accountable for acquisition and retention of regular donors in line with operational plan targets.

·Accountable for ensuring a clear plan is in place to achieve the income targets.

·Responsible for oversight of communication to donors that inspires and engages them to continue to support the charity financially.

·Responsible for own major donor caseload, including communication and impact reporting

·Accountable for oversight of the Kintsugi Hope brand, ensuring it is maintained and protected. 

·Accountable for oversight of the Kintsugi Hope tone of voice in all communication and marketing.

·Accountable for oversight of all Kintsugi Hope social media platforms and digital presence, to ensure appropriate and inspiring messaging, brand and tone of voice.

·Responsible for supporting all areas of the organisation with their communication requirements eg Group Leader Newsletter.

·Responsible for managing key stakeholder relationships (eg major donors, grants officers)

·Responsible for analysing supporter and income data to ensure the most effective campaigns and supporter engagement.

·Accountable for managing the Fundraising & Communications budget

We are delighted to be working with the wonderful Action for Children who are searching for a Senior Trusts Officer. Action for Children seeks to protect and support children and young people by providing practical and emotional care and support.

This role will support Action for Children’s aim to deliver substantial growth from their high value audience over the next five years, as part of the Philanthropy and Trusts Team. The role will work to secure multi-year donations from trusts and foundations to deliver a wide range of organisational priority projects and services, also contributing to the development of the trusts pipeline to support the team's growth strategy. The postholder will work collaboratively to deliver an annual 7-figure team target, with a focus on securing four to six figure donations from charitable trusts and foundations for services to be delivered.

To be successful in the role of Senior Trusts Officer, you will need:

• Proven experience of trust fundraising with strong track record of initiating new relationships and securing five-figure gifts.
• Ability to manage a complex pool of prospects and donors, devising clear donor solicitation plans, with aim to secure long term financial philanthropic support.
• An excellent writing ability with strong attention to detail

Salary: £34,000 - £36,000
Contract: Permanent, full-time
Location: Remote, with occasional travel to London office
Deadline: 10^th November

If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected]. 
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector. 
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. 
If enough applications are received the charity reserve the right to end the application period sooner.
 

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free vet care to the pets of those experiencing homelessness and to keeping pets and owners together to maintain their unbreakable bond. StreetVet relies on its team of over 400 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016 the charity has treated nearly 3,000 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support.

Title: Head of Volunteering

Duration: Permanent, full-time Reporting to: CEO

Responsible For: All StreetVet volunteers

Works With/Key Contacts: Colleagues across the organisation, volunteers, potential volunteers

Location: Home - remote working with regular travel to outreach locations and, as necessary, recruitment events

Contracted hours: 37.5-hour work week (flexible working available)

Holiday: 25 days per year plus national holidays

Salary: £35,000 - £43,000 depending on experience

Main Purpose of the Role

The Head of Volunteering will manage, develop and grow StreetVet’s Volunteer programme. They will have overall responsibility to recruit, onboard, induct, train, support, communicate with, develop and recognise volunteers as well as ensure good governance and compliance. The Head of Volunteering will act as an ambassador for volunteering across all StreetVet locations and externally. The Head of Volunteering will monitor and evaluate the impact of StreetVet’s volunteering programme and will identify and assess opportunities to develop the programme further.

Key Responsibilities

• Develop and implement the StreetVet Volunteering Strategy

• Lead and manage the day-to-day operation of the volunteer programme across all locations and work with the clinical team to ensure appropriate and robust processes are in place to provide suitable and high-quality care for the animals StreetVet work with.

• Develop and grow the volunteer programme to continually improve the volunteering experience at StreetVet.

• Review and refine all volunteer processes, policies and documentation to improve standards and ensure compliance.

• Oversee the recruitment and retention of volunteers, including the review and maintenance of all volunteer-related data, ensuring that it is compliant with data protection and GDPR principles.

• Oversee the development and provision of effective induction and learning and development activities appropriate for volunteer roles, working with key contacts across the charity and liaising with existing volunteers as required.

• Work to ensure all volunteers are aware of and adhere to StreetVet’s policies on safeguarding and working with vulnerable individuals.

• Develop effective methods of communicating with volunteers about their volunteering and the activities of the wider charity and provide opportunities for volunteers to communicate with each other.

• Oversee the development and provision of volunteer reward and recognition activities.

• Deal appropriately with escalated issues around volunteering, using tact, diplomacy and mitigating reputational and other risks that might be involved. This may include working in conjunction with management on issues that involve staff, as well as sensitively managing and, on occasion, terminating volunteer agreements when deemed appropriate.

• Establish and develop relationships with key stakeholders across the charity to ensure a consistent and best practice approach to volunteering across our locations and central volunteer team.

• Provide advice and guidance to staff that work with volunteers to ensure they receive appropriate support and development.

• Ensure effective use of the volunteer database and other tools to record, produce and analyse metrics on volunteer involvement, recruitment, retention and other relevant KPIs.

• Produce outcome and impact reports for both internal and external stakeholders on a regular basis.

• Keep up to date with current developments in the volunteering sector, including undertaking benchmarking and accreditation e.g. Investing in Volunteers standard. Maintain and develop good relationships with similar organisations in the sector and represent StreetVet at external conferences/meetings as relevant.

• Manage budgets and resources related to the volunteer programme.

The above job description is intended to be an outline of the duties and responsibilities for this role. This is not an exhaustive list, and it is likely to change over time. You may be expected to undertake other duties that are commensurate with this role and grade.

Please see full job description for essential experience required.

Trusts and Fundraising Officer

We are looking for a tenacious, methodical, and organised person who can deliver sustainable income growth from trusts for the organisation. This role offers hybrid or remote working.

Position: Trusts and Fundraising Officer

Location: Hybrid (home and office in Amersham, Buckinghamshire) or Remote

Hours: Full-Time (9am-5pm, Monday-Friday)

Contract: Permanent

Salary: £27,000-£30,000

Closing date: Friday 15th November 2024

Interviews: Week commencing 26th November (First interviews will be conducted via Microsoft Teams)

About the Role

We want someone who shares the organisations core values of being child focussed, sparky, empowering, resourceful and kind and who can live by the ethos of who Roald Dahl was and what he is delivering through his legacy. We also need someone who is flexible and can react positively to a post- Coronavirus fundraising world.

The role’s main task is to maximise income from trusts by the creation of high-quality applications and

reports to funders, and by providing excellent account management and cross-team collaboration.

Supported by the Head of Development and the rest of the team, key responsibilities include:

· Trusts research - you will proactively identify trusts and research them for suitability.

· Trust applications – you will be able to gather project information, curate it, and write it up into informative, engaging, high quality applications, giving trusts the opportunity to fund the work.

· Trust relationships – you will communicate and will build relationships with funders through emails, letters, telephone calls, service visits and face to face engagements.

· Provide high quality account management - maximising income generation and relationship longevity.

· Reporting – you will gather the necessary information to compile reports that give funders real insight into what they have achieved.

· Support the rest of the team – to gain experience and maximise fundraising opportunities

· Building and maintaining team processes

About You

You will have experience working or volunteering for a charity and in writing successful bids and securing income, ideally from trusts.

You will have:

· The ability to take complex information and translate this into persuasive written communication which leads to action.

· Solid research skills, which can be applied to identification of suitable new prospects for a funding pipeline.

· Ability to operate in a highly cohesive, high performing team based on the principles of trust, mutual respect, and empowerment.

· Effective time management skills and the ability to prioritise conflicting workloads successfully.

· A high level of competence in using Microsoft Office software notably Excel, Word and generic databases.

About the Organisation

Roald Dahl's Marvellous Children's Charity provides specialist nurses and support for seriously ill children. Our vision is that every seriously ill child deserves a Roald Dahl Nurse and fundraising is core to achieving this. Our vision is that every seriously ill child has a Nurse to help them to lead a more marvellous life. Our mission is to provide specialist nurses and support for seriously ill children living with complex, lifelong conditions.

As a charity that works in partnership with the NHS, we find innovative ways to ensure that children and families have the care and support they need. We do this through improving the healthcare outcomes and resilience of children and families, and we focus on complex, lifelong conditions that are underfunded and under-resourced. The outcomes we are aiming to achieve are:

· Improved quality of care

· Improved experience of care

· Improved efficiency and cost-effectiveness of care

· Improved resilience of seriously ill children and their families

You may also have experience in areas such as Trust, Trust, Trust Fundraising, Trust Fundrasiser, Fundraising, Fundraiser, Trusts and Grants, Trusts Officer, Trusts Fundraising Officer, Legacy.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.