Supporter Journeys Manager Jobs

Home-Start Bradford District offers a unique service, recruiting and training volunteers who have parenting experience themselves to visit families with at least one child under five in their homes, offering informal, friendly and confidential support designed to increase the confidence and independence of families.

With a 25 year track record of delivering valued support to families and children in the area, Home-Start Bradford District is looking for a Business Manager (Co-leader) to bring a broad range of skills and experience which will develop and support the charity through its next phase of development. It's a varied and challenging role with considerable scope to make an impact on the organisation at an exciting time - working with a fantastic team making a huge difference to families across Bradford.

Working alongside our Operations Manager to co-lead the charity, you will together ensure that Home-Start Bradford District achieves its charitable objectives, working closely with the Board of Trustees to lead the team, implementing and continuing to develop the charity’s Strategic Plan, and ensuring that the necessary resources are in place to maintain the sustainability of the organisation.

The Business Manager will lead on the development and implementation of income generation, the financial management of the charity, the processes and administrative needs of the team, data and reporting, and the charity’s governance and legal obligations. They will need to make their mark quickly, identifying and generating new sources of income, with a particular focus on seeking commercial or unrestricted income.

Key responsibilities

This is a strategic role for which the key responsibilities are:

• Business development and strategic planning
• Income generation
• Financial understanding, budgeting and reporting
• Organising, understanding and communicating data
• Effective networking, PR and marketing
• Good governance

What we are looking for

As the successful candidate, you will have:

• demonstrable experience of leadership in an organisation of comparable scale and complexity
• experience of operating at Board level and capable of working with and alongside our board of trustees
• excellent knowledge of organisational development, with a successful track record of securing significant income
• proven experience of developing and implement wide-reaching strategies that successfully deliver objectives
• collaborative leadership skills with the ability to work alongside a Co-leader, and to bring out the best in a team
• a proven track record of taking financial responsibility, and setting and controlling large-scale budgets
• experience of organising, understanding and communicating data.

We are seeking an experienced and dynamic Floating Scheme Manager to oversee two key homelessness support projects in St Albans and Broxbourne. This position is ideal for an experienced/skilled manager who can ensure the smooth, safe, and effective day-to-day operation of both a night shelter and a supported housing project, delivering trauma-informed care and managing all housing and support functions to a high standard. You will have proven experience of managing homelessness support schemes or similar settings, ideally within night shelters, supported housing, or outreach. This role is to cover for up to 3 months whilst a permanent Scheme Manager is appointed or you can apply for the permanent role, whilst working in the temporary role.
 

• Oversee the operations of a 12-bedroom night shelter in St Albans, catering to rough sleepers, single homeless, and vulnerably housed individuals, prioritising those with a local connection.
• Manage a supported housing project in Broxbourne, providing housing and outreach services for 16 single adults experiencing multiple disadvantages.
• Ensure a strong management presence at both sites, actively engaging with service users and ensuring safe, effective service delivery.

• Lead, supervise, and support a dedicated team of support workers & night workers, empowering them to deliver trauma-informed, psychologically grounded support.
• Oversee training, performance management, and the development of staff to maintain a supportive, safe environment.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our Team Leaders here at Change Grow Live play an integral role in ensuring an effective service provision for our service users by creating a focused culture, engaging staff to provide an innovative and continually improving service and provide leadership, support, and development to a wide range of staff.

We have an exciting opportunity for Team Leader to join West Sussex Drug and Alcohol Wellbeing Service. The post holder will be managing a team based in Bognor Regis and Chichester in West Sussex.

Where: Chichester and Bognor Regis

Full Time Hours: 37.5 per hours 

Full Time Salary Range: £34,700.09 - £36,635.38 (pro rata for part time hours)

 About the role: 

• Operational line management of a team of staff which includes supervision (with reflective practice), appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles. 

• Empowering staff to promote hope, empowerment, choices, control, and opportunities that assist service users reaching their full potential as individuals and community members. 

• Work with your team and Designated Safeguarding Lead (if not your role) to ensure that the practices within the team/service enable identification of service users, children and families who are at risk. Ensure that staff are competent in the delivery of interventions that reduce risk to service users. 

• Support staff to improve service user outcomes through observed practice, providing timely values-based feedback. 

• Lead on the recruitment, selection and induction of staff.

About you: 

• Educated to degree level or equivalent relevant experience. 

• Knowledge and experience of developing and leading health and social care services and delivering services which evidence high performance and quality standards. 

• Significant experience of leading teams who work with families where children are subject to social care intervention. 

• Knowledge of current legislation surrounding children, young people, and safeguarding practice 

• Able to lead, inspire and develop a team. 

• Excellent verbal and written communication skills and able to use common MS Office applications (Word/Excel/Outlook)

What we will give to you: 

25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”. 

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme 

• Contributory pension scheme 

• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. 

• A friendly and supportive team 

• Training, career development & progression opportunities 

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. 

If this sounds like you and you’d like to begin your journey with Change Grow Live, then we’d love to talk to you

Closing Date 10/11/2024

If you have any questions on this opportunity that you would like to talk through please contact us.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

The deadline for applications is Sunday 1st December 2024.

Location: Preferred locations are Norway, Netherlands,Germany, Denmark and UK.

Location type: Remote, proportion of office/-based work to be determined

Reporting to: CEO International

Annual starting salary: £80,000 GBP; €90,000 EUR; or equivalent in other currencies. Geographic differential will be applied based on location. Candidates must have the right to work in the country from which they are applying.
Contract type: Permanent, full-time, 35 hours per week (subject to local regulations).

Candidate level:  Senior Executive

Background

Mission Without Borders is an international network of Christians who journey with the poor and marginalized, bringing practical and spiritual support with the hope of a better future, enabling and encouraging people to lift themselves out of poverty, and always sharing the hope that is found in Jesus Christ. We serve people without regard to their religion or ethnic background.

Mission Without Borders International leads and coordinates the work of six countries in Eastern Europe (Albania, Bosnia-Herzegovina, Bulgaria, Moldova, Romania, Ukraine) where we conduct our program work and twelve countries where we raise support for these programs and associated Mission Without Borders International (MWBI) costs.  For more information about Mission Without Borders International, please see our Annual Review.

Purpose of role

The International Board are seeking a senior International Fundraising Director with significant experience in major donor fundraising who will help drive the organisation’s fundraising strategy by strengthening and diversifying its fundraising sources. The Mission requires an experienced leader with a proven track record in international fundraising who will inspire our teams to differentiate and grow income as the organisation enters a new phase of strategic growth.  The International Fundraising Director – with this focus on Major Donors - will provide leadership, oversight and guidance to the Mission’s national country fundraising directors - working with the International Director of Communication and Individual Fundraising and the wider fundraising team.  They will work with major international donors and engage with field countries on targeted local fundraising and impact reporting. 

As a strong communicator and strategic thinker with significant practical and direct fundraising experience, this Director will serve as a key member of the International Executive Team and report to the CEO and indirectly, the Mission Without Borders (MWB) International Board. They will have significant practical experience working with major donors, trusts and foundations, institutional and corporate fundraising.

Primary responsibilities

Donor development and outreach

· To provide strategic direction, leadership and drive for fundraising in all new development areas across the Mission. They will have direct responsibility for raising funds at the international level, leading cross organizational initiatives with a specific focus on major donors, trusts, and foundations - as this is currently an underdeveloped source of income for the Mission.

· Create coherent strategic plans for driving income growth, diversifying income sources and improving donor engagement, with a focus on major donors.

· Develop and implement fundraising policies and procedures, particularly around major donors to ensure local and international consistency and compliance.

· Drive a relational fundraising culture by implementing systems and reporting to deliver effective supporter journeys with a focus on major donors.

· Lead in understanding of fundraising trends and working with wider fundraising team and national directors to improve agility in response to these trends.

· Understand and engage in program delivery needs and impact to ensure that donor and beneficiary journeys are linked and opportunities for major donor fundraising are deliverable.

· Utilize digital resources to drive engagement, reporting and strategy delivery.

· Be an active speaker at fundraising community events, conferences, and donor events.

 Communications and marketing in major donors work and other areas within responsibility

· Drive the Mission’s communications and marketing strategy to achieve strategic objectives in major donors and in other areas within responsibility to include oversight of Mission websites to ensure accessible content, consistency in fundamentals across fundraising countries, strong user experience and improved digital engagement and giving for major donor initiatives.

Budgeting and reporting

· Have oversight of the annual and rolling five-year budgets for areas under responsibility to ensure local and international fundraising achieve overall strategic goals for income and related expenditure.

· Work closely with the CFO and CEO, Director of Individual Fundraising, and other senior executive personnel to drive annual planning and budgeting process.

· Drive consistency in restricted and unrestricted giving reporting.

Leadership and management

· Work with the International Executive team to drive Mission’s International Strategy.

· Collaborate and coach National Fundraising directors.

· Nurture team members in excellence in operational tasks as well as personal development, ensuring an engaged and fulfilled team.

· Participate in Mission events, training, and conferences to engage and inspire peers to drive strategic goals and ensure best practice.

· Network in the fundraising community.

Experience and Skills

· Relevant degree or equivalent in experience.

· Strong management and leadership skills, with a servant heart.

· Senior level experience as part of an international leadership team and managing international teams in complex environments.

· Proven experience working with major donors (£20,000+), trusts, foundations, institutional donors and corporates.

· Development and implementation of strategic and operational plans for fundraising, marketing and communications.

· Budgetary creation, management, monitoring and control.

· Brand development experience desired.

· History of work experience in an organisation with a similar ethos to MWB.

· Global knowledge of legislation, regulations and best practice in fundraising and marketing.

Personal traits desired

· Be able to share the Christian aims and ethos of MWB and agree with the MWB Mission statement with a high degree of enthusiasm.

· Willingness to lead and attend and participate, where possible, in devotions, prayer meetings and staff conferences to enhance the spiritual health of the organisation.

· Be able to work sensitively with those of different cultures and church backgrounds.

· Willing and able to travel internationally and work across time zones when required.

· Calm and adaptable with an ability to work within a flexible and busy environment.

· Collaborative team leader and committed to driving the strong internal culture.

· Commitment to Equal Opportunities and safeguarding.

The deadline for application is Sunday 1st December 2024.

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Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.

Location: Turn2us London Hub (Farringdon) or Turn2us Edinburgh Hub & homeworking

Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, inclusion and diversity and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

In this pivotal role, you will enhance the Research & Learning function at Turn2us, ensuring robust Measurement, Evaluation & Learning (MEL) frameworks are developed and implemented across our work. You will lead collaborative research projects, manage a small team of three, and act as a deputy for the Head of Insight & Impact when required. You will bring organisation and rigour to our Research and Learning projects, to help drive impactful decision-making and foster a culture of learning throughout the organisation. This comes at an exciting time, as we are updating the way we understand and use insight and impact as a charity.

The ideal candidate will have a strong background in research and impact evaluation, with proven project management skills. You will be confident at adapting and communicating complex information to diverse audiences and possess excellent analytical abilities. Experience in developing co-produced research and working thoughtfully alongside individuals with lived experience of financial hardship is highly valued. You will also demonstrate strong management abilities, fostering a positive team dynamic while guiding the Research & Learning team towards achieving our goals.

We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are required to work from the office a minimum of 4 days a month.

Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.

Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).

Closing date: 15/11/2024

Interview date: 27/11/2024

The Policy and Campaigns Manager is responsible for leading on CLAPA’s campaigning and policy work across the UK.  This is a new direction for CLAPA and a key part of the role will be to develop a clear strategy and action plan to ensure a focused and targeted approach to this area of work.   

The post-holder is responsible for ensuring that work is delivered to the highest standard and that the wider staff team and board of trustees are kept informed on progress and development.

Who are Guts UK Charity?

People are suffering. People are dying. All because of a lack of knowledge about our guts. 

Guts UK is the only charity that covers all of the digestive system, from ‘top to tail’ covering the gut, the liver and the pancreas. Guts UK works actively and collaboratively with other charities. However, with our own limited resources, we choose to focus particularly on the conditions that have no other specific charity or voice - those illnesses that really are underserved such as pancreatitis, diverticular disease, irritable bowel syndrome (IBS), childhood gut and liver disease and digestive cancers.

Our vision is a world where digestive disorders are better understood, better treated and everyone who lives with one gets the support that they need. 

Overall Purpose of the Head of Research

The Philanthropy and Trusts Manager is an exciting new role at Guts UK and will be integral to delivering our new fundraising strategy, enabling us to grow our income to meet our ambitious strategic aims.

• You will be responsible for prospecting, soliciting, developing, engagement, stewardship and retaining key relationships with trust and foundations in line with Guts UK’s strategic framework. 
• You will be responsible for proactively identifying and progressing opportunities, developing and stewarding relationships, thinking creatively and strategically to develop compelling proposals.
• The Philanthropy and Trusts Manager won’t just lead the trusts and foundations programme, you will also manage and develop our corporate partnership portfolio with a focus on establishing new partnerships. You will work closely with the Senior Fundraising Manager and our CEO to identify, cultivate and steward these high value partners.

Who we’re looking for?
The successful candidate will be an experienced, relationship-focused fundraiser, excited by the opportunity to play a key part in elevating our fundraising programme.

You will pride yourself on outstanding stewardship, relationship building and prospect development and have a wealth of experience securing multi-year grants and long-term support from trusts, foundations and corporate partners. You will be someone who enjoys developing creative new ways to engage corporate partners.

A committed and inspiring ambassador for Guts UK, you will also be a great team player who enjoys collaborating with colleagues to deliver a dynamic and innovative programme of donor cultivation and stewardship.

Location

We have offices in London and Huddersfield which are easily accessible by road orpublic transport. We support hybrid working but attendance in one of the offices [dependent on your location] is required on an average of 2 days per week. If you are interested in the role but have queries about office-base requirements, please contactus to discuss.

Please see the attached detail job pack for further information and how to apply. 

The role of Management Accountant is to provide high quality support to the Head of Financial Planning and Analysis in the annual budget setting process, whilst being responsible for the monthly management accounts, including production, analysis, reporting and communication.

Duties and Responsibilities

• Maintain the full analysis, with all appropriate backup, of the current organisational budget: pay, non-pay, income and capital; ensuring that all documentation is fully backed up.
• Ensure complete transparency with budget holders of all components and assumptions inherent in the budget.
• As directed by the Head of Financial Planning and Analysis, input any agreed changes to the budgets, in full liaison with budget holders.
• For each annual budget, liaise with budget holders to agree monthly phasing assumptions.  These will be fixed at the beginning of the financial year, unless authorised by the Head of Financial Planning and Analysis.
• Prepare and deliver accurate, timely management information and financial reports to support strategic decision-making and operational performance monitoring.
• On a monthly basis, prepare the management accounts for the organisation.  For presentation to the Head of Financial Planning and Analysis, ensure arithmetic accuracy, full reconciliation to the general ledger, analysis of all material variances and identification of underlying trends.
• Once the management accounts have been approved, liaise with budget holders to effectively communicate their monthly results, and provide sound guidance and advice on effective budget management and forecasting of future spend.

Picture yourself alongside our Outreach and Marketing wizards and our customer service champions. Together, we're on a mission to ensure our young people aren't just safe but also revved up and fully immersed in their journey with us here at The King's Trust.

Could you become their personal champion? Imagine peeling back the layers to discover what's holding them back so that you can unlock their potential for astonishing progress.  Imagine having your own group of young people to support who will turn to you for that one-on-one support, guidance, and maybe just a nudge in the right direction.

Safety always comes first, so keeping a watchful eye on safeguarding, health and safety, and data protection is part of the deal! You’ll be the guiding force that empowers our delivery partners and service providers to reach for the stars.  Together, we will ensure every young person embarks on a remarkable journey, experiencing the extraordinary and achieving the dreams they've aspired to.

You’ll lead personal development sessions that take our foundation programmes to new heights. Whether it's in person or via a virtual session on MS Teams, some of these activities will be in the great outdoors and enjoying our wonderful green spaces. You won’t be sitting behind a screen every day, there will be some travel required to relevant local areas to support the delivery of these exciting programmes as well as programme visits.  However, it’s not all fun and games, keeping things on point means meticulously recording info and data about our young superstars, volunteers, or partners. It's all about making sure every step of their journey aligns perfectly with our funding contracts.

At The Trust, we're strong advocates for fostering an inclusive workplace where everybody feels seen, and it would be fantastic if you share that passion too.  Your mission? Making a positive impact by implementing a local action plan that harmonises with our big-picture EDI goals.

Be prepared for anything and everything. Alongside all these exciting responsibilities, you might even find yourself wearing different hats and stepping up when needed.

Ready to bring your A-game? Let's make every day count and create a brighter future for our young people of the future!

We have an exciting opportunity for a Volunteering Design Manager to join our team based in Gilwell Park or Home based. 

Position: Volunteering Design Manager

Location: Gilwell Park or Homebased

Salary: (Gilwell Based) £48,235 per annum, Band G,Level 3 ( inclusive of Outer London Weighting)

Salary:  (Homebased) - £46,475 per annum , Band G, Level 3

Please note:

If Gilwell Based contract the expectation would be to come into the office once a week plus one day a month for collaboration with wider team 

If home based contract, then expectation is once every 4-6 weeks.

Term: Permanent

Working Hours: 35 hours per week 

About the team and role as a Volunteering Design Manager Role:

The key purpose of this role is to lead and work with the Volunteering Design Team to design and deliver ‘products’ to better the experience of Scout volunteers. This includes maintaining products to support volunteer training, local governance and the overall volunteer journey. This role uses Agile and Product Management techniques to deliver products quickly and in partnership with volunteers, to ensure support for volunteers remains current and relevant

Key responsibilities as our Volunteering Design Manager Role include:

• Support and deliver operational projects in line with wider strategic priorities.
• Provide support to volunteers at the Scouts who deliver Scouting locally 
• Work in partnership with Team UK and UK People Team volunteers to ensure that resources are simple to use
• Effectively identify and prioritise products and maintain a clear backlog and team work plan
• Liaise with internal stakeholders to ensure resources produced are edited and checked for accuracy 

What we are looking for in our Volunteering Design Manager Role:

• Able to effectively line manage, prioritise workload and work to meet deadlines
• Excellent planning and organisational skills with the ability to prioritise, manage and deliver a diverse workload 
• Able to effectively lead and motivate a team in a matrix environment, providing support, feedback and guidance
• Excellent knowledge and understanding of current volunteering trends, challenges and solutions

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary
• Family Friendly employer with generous family leave
• Learning and Development/training opportunities via our internal learning hub

For more details about the Scouts and our great benefits:

Closing date for applications: 23:59pm Monday 4th November 2024.

Interviews will be held on Tuesday 19th November online via teams

 Click ‘Apply’ now to apply for this fantastic role!!!!!!

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

At St. John's, we have been making a positive difference to the lives of young people for nearly 140 years. We are now looking for an amazing Learning Support Worker to support us in making that difference! Could that be you?

Why join our inclusive team?

St. John's is one of the largest employers in Brighton and Hove.

What can we offer you?

• Salary of £23,469
• 32-days paid holiday (plus bank holidays) - 32-days are taken outside of term time
• Fulfilling and meaningful work – make a difference!
• Free lunch – how much will that save you a month?!
• Career development plans that are tailored to you
• Discounts across businesses in the local community.

Who are we?

St. John's is a non-maintained specialist provision, working with autistic people, the majority of whom also have learning disabilities. Some of our learners have co-occurring conditions such as epilepsy, hearing or visual impairments, or mental health needs. We also support autistic learners who have an additional profile of Pathological Demand Avoidance (PDA) syndrome. We have a team built up of support workers, occupational therapists, speech and language therapists, nurses, PBS practitioners, assistant psychologists, and more, to support us in our holistic approach to development.

Each learner's curriculum is shaped by their individual strengths, interests, and challenges. St. John's is awarded with Autism Accreditation by the National Autistic Society (NAS). We support our learners to develop their skills in the NAS's four focus areas of:

• Difference in social communication and interaction
• Self-reliance and problem-solving
• Sensory
• Emotional Well-being

What are we looking for?

We've been doing this long enough to know that, whilst desirable, experience is not everything! Our amazing learning and development team and our passionate managers have coached people new to this field into support working roles. We know that if you have, the passion and desire to learn, and the want to empower others, you already have the foundations of an outstanding support worker. We are looking for drivers to support our young people to access the community, but having a licence isn't essential.

Sound like you? Then keep on reading!

What will you be doing?

• Supporting the young people in a classroom setting and during breaktimes
• Implementing the learner's behaviour support plan and risk assessment
• Working within a team of multidisciplinary professionals across the charity
• Tracking the progress of individuals and reporting to the teacher, care manager, and/or parents at review meetings.

Exciting opportunity? We think so! Click apply to start your journey as part of the St. John's College family as a Learning Support Worker

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Position type: Full time, Permanent - 37.5 hours per week. Flexible working will be considered. 

Responsible to: Senior Digital Marketing Manager

Direct reports: None

Location: Truro, Cornwall or Remote (UK only)

Role purpose:

Are you passionate about making a difference through digital marketing? Join us as a Digital Marketing Officer and play a pivotal role in growing engagement and donations from our supporters via digital channels, with a special focus on email marketing.

In this dynamic role, you’ll be responsible for crafting and executing an email marketing strategy, improving audience segmentation, planning and implementing email journeys, and analysing results to drive continuous improvement.

During peak times, you’ll also support our digital team with creating compelling content for our website, social media channels, and paid advertising campaigns.

You’ll be part of a friendly and ambitious team, helping to make ShelterBox a global name. This role is full of variety, working with different teams within the organisation to promote best practice and upskill colleagues across the department.

Who we’re looking for:

We are seeking a results-driven, proactive self-starter with at least 2 years of experience in digital marketing, particularly email marketing. The ideal candidate will have:

· A talent for creating engaging content and a keen eye for detail.

· Strong copywriting skills with the ability to adapt tone and style for different audiences.

· A focus on outcomes, with a knack for inspiring supporters to take action.

· A good handle on data and analytics to continually improve the performance of your communications.

· An innovative mindset, staying ahead of trends to engage audiences and test new approaches.

· An interest in the world of international development.

This is a fantastic opportunity to get behind the scenes of a busy emergency disaster relief organisation and help us work towards a world where no one goes without shelter. If you’re ready to make a real impact, we’d love to hear from you!

Duties will include but not be limited to:

Strategy and planning

· Own and deliver a plan to ensure our email campaigns increase engagement, income and email penetration rates

· Develop automated email journeys, working with Fundraising teams to improve the wider supporter journey as well as seeing how events like birthdays and donation anniversaries can increase engagement and loyalty

· Focus on innovation with a willingness experiment and test new trends to increase audience reach and engagement  

· Update and plan the email calendar

Delivering and improving campaigns and projects

· Oversee the implementation of a new email programme, providing advice to the Fundraising teams on best practice and how to get best results

· Collaborate with our Fundraising teams to produce email nurturing campaigns for each of our segments and create tactical emails to move supporters up the engagement ladder

· Assist with segmentation and maintaining the health of our database. As we work towards automating our processes, this may include manual handling of data from time to time.

· Drive lead generation to develop an ‘engagement-first’ audience and build a prospect pool for fundraising activity. This includes coming up with creative ideas for lead generation activities, planning and executing campaigns, and optimising points of conversion for email signs ups. 

· Play an active role in our move to a new email marketing platform and CRM

· Develop a loyalty programme with exclusive content for highly engaged email subscribers

· Ensure email marketing aligns with other marketing channels and campaigns support the Digital team with compelling digital content for the website, social media and paid advertising channels as needed.

Analysis and reporting

· Build an email testing plan and share learnings with the Digital team, wider department and with International teams

· Analyse the effectiveness of our emails using inbuilt analytics, CRM reporting and tools like Google Analytics

· Share insights, findings and best practice across the department and with International teams to ensure people understand what is working well and how this can improve their areas of work

Training and supporting others

Provide training for fundraising colleagues, helping to develop their digital marketing skills, with a focus on email marketing. Share best practices, insights and advice with fundraising teams, being a source of support for them with their email marketing activities in the UK and our smaller affiliates.

Other responsibilities

· Any other duties as required which are deemed appropriate to the level and grade of the post.

Key information

Location: London, Manchester, Bristol, Newcastle, or Nottingham.

Hours: 37.5 hours

Start date: December 2024  or January 2025 (we are happy to work with you and your notice period)

Duration: Permanent

Salary: £39,865 - £42,745 per annum if based in London. £37,290 -£40,100 per annum if based in Manchester, Nottingham, Newcastle or Bristol, plus a £312 yearly tax-free work from home allowance.

Application deadline: Sunday 24th November 2024, 5pm

Early applications are encouraged, as we will assess applications and schedule interviews on an ongoing basis.

About upReach

Do you think that your socio-economic background should determine your career prospects?

upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2. 

We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment. 

To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report. 

Role overview 

upReach is seeking to hire a Product Operations Manager. This is an exciting opportunity to play a pivotal role in our digital transformation journey within upReach’s product and tech team. You will be responsible for ensuring our existing tools are supported operationally while helping to oversee the efficient transformation of our digital products, implementing low-code/no-code solutions and AI technologies, and ensuring these tools are effectively integrated across all departments. You will work closely with both technical and non-technical teams to optimise processes, foster innovation, and drive the adoption of digital solutions. Your expertise will be crucial in monitoring product performance, generating insights, and guiding strategic decisions to expand and improve the technology we use to drive our mission to transform social mobility in the UK.

This position would be suited to individuals who are committed to upReach's mission and have an understanding of, and empathy with, the challenges facing those from lower-socio-economic backgrounds. 

Our values

upReach upholds the following values:

• Perseverance

• Integrity

• Advocacy

• Aspiration

• Proactivity 

Skills 

The ideal candidate for the Product Operations Manager role will bring with them the following skills:  

• Problem solving

• Attention to detail

• Managing competing priorities within a varied workload

• Agile working

• Resilience

Experience 

To be successful, it is anticipated that you would have prior experience in product management, product operations or operations in a technology environment:

• Multiple years experience as a Product Manager, Product Operations Manager or Operations Manager delivering excellent software

• Knowledge of Agile methodologies and product management frameworks

• Knowledge of tech capabilities and how tech can be used to solve issues

• Experience working with developers (especially 3rd party)

• Experience managing data and understanding the use of data

• Experience in managing competing priorities whilst maintaining an exceptional eye for detail, including ability to identify tech bugs and anticipate future issues

• The ability to communicate effectively with technical and non technical specialists, with exceptional stakeholder management skills.

• Experience in dealing with complexity and working independently to find solutions to problems

• University degree in any discipline, or equivalent experience.

Desirable experience:

• Experience in digital transformation and change management

• Experience in managing 3rd party developers

• Knowledge of GDPR legislation and regulations

Responsibilities

You will contribute to upReach's mission, by having full ownership of product operations in multiple product areas and leading on operations within our development team to discover and deliver value to our beneficiaries through our technology.

Core responsibilities include:

• Collaborate with the Head of Product to implement our product strategy and vision including our digital transformation strategy.

• Lead the implementation of low-code/no-code platforms and AI technologies to streamline operations and enhance service delivery.

• Work closely with the Programmes team and external partners to ensure successful integration of digital tools across upReach.

• Identify and implement process improvements and automation opportunities to enhance efficiency and effectiveness.

• Develop and provide training programs to ensure staff are equipped to use new technologies effectively.

• Collaborate with the product team to establish metrics and monitoring systems to evaluate product performance and impact

• Contribute to upReach's strategic planning by providing insights and recommendations based on product performance and technological trends.

Team Culture & Benefits: 

By joining the upReach team, you will be joining a team who are committed to supporting you in your career journey and fostering an inclusive culture. 

We offer: 

• Flexible and hybrid working.

• Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us. 

• Birthday leave.

• Enhanced Parental Leave beyond statutory requirements for all team members. 

• 3% Pension Contribution, this increases to 5% after 5 years of working with us. 

• Cycle-to-work scheme.

• Monthly socials.

• Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training. 

• Personal Development Budget, activated after 6 months in the role.

• The opportunity to participate in our fantastic staff networks: 

  • Disability and Inclusion Network

  • Ethnic Minorities Network 

  • Green Network 

  • LGBTQ+ Network

  • Mindfulness Network

  • Parents and Carers Network 

  • Socio-economic Background Network

Equal Opportunities

We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.

upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from ethnic minority candidates.