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277

Supporter Database Manager Jobs in Central London, Greater London

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Top job
Brain Research UK, London (Hybrid)
£22,000 - £24,000 per year
Part time (3 days per week) supporter care assistant to provide fundraising and event administration
Posted 2 days ago
Top job
The King's Trust, London (Hybrid)
£50,000 - £60,000 per year
Wanted! Head of Supporter Data who is passionate about the power of data, has great technical knowledge and the ability to lead and inspire.
Posted 4 days ago
Top job
Christian Solidarity Worldwide, New Malden (Hybrid)
£34,645 per year (FTE)
This is an exciting opportunity to join a dynamic and internationally respected religious freedom advocacy organisation.
Posted 1 day ago Quick Apply
Top job
JUST ONE Tree, Remote
£28,000 - £30,000 per year (FTE)
Exciting, climate-busting non-profit seeks passionate, process-loving, support-giving dynamo to power our mission to restore the planet.
Posted 2 days ago Quick Apply
Top job
Merton Mencap, Morden (On-site)
£22,933 - £23,933 Pro Rata (Actual £9,573 per year)
we are recruiting for a Database, Social Media and Office Administrator
Posted 1 day ago Quick Apply
Top job
Access - The Foundation for Social Investment, Farringdon (Hybrid)
Up to £44k (£55k FTE)
This is an exciting opportunity for an experienced finance professional to join the team at Access at a critical stage of our work.
Posted 1 day ago
Crohn's & Colitis UK, Hatfield (Hybrid)
£31,410 - £34,000 per year, depending on experience
Are you a people person with an analytical mind? Do you have data and income processing experience? If so, this is the perfect role for you.
Posted 1 day ago Quick Apply
Crohn's & Colitis UK, Hatfield (Hybrid)
£20,570 - £24,000 per year
Experienced in customer care within a fast paced environment? If so, this is a great role for someone looking to join the charity sector.
Posted 1 day ago Quick Apply
The Salvation Army, SE5, London (Hybrid)
£35,081 pa (working a minimum of 40% across each month at our London Headquarters) or £31,323 pa (Less than 40% attendance at our London Office)
Posted 1 day ago Quick Apply
Chance for Childhood, Remote
£35,000 - £40,000 per year
Chance for Childhood is looking for a Finance Manager to ensure sound financial management, compliance and good practice across the charity
Posted 2 days ago
Energy & Climate Intelligence Unit, London (Hybrid)
£40,000 per year
Are you a natural organiser, lover of to-do lists and adept at juggling different strands of work to support a busy team?
Posted 2 days ago Quick Apply
Alliance Publishing Trust, London (Hybrid)
£40,140 FTE (£17,561 for 14 hours per week) plus attractive benefits
Develop the data systems of a global philanthropy publication and lead on sharing its impact
Posted 1 day ago Quick Apply
Page 1 of 19
London, Greater London (Hybrid) 1 miles
£22,000 - £24,000 per year
Part-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Bain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.

Thanks to the generosity of our supporters vital life changing, life-saving neurological research can be funded.

We are a well-established charity that has recently launched a new strategy to accelerate the progress and funding of neurological research.  This is a new role.  As a small and ambitious charity, we are seeking someone who is keen to join a growing team and develop their skills and career within a vibrant, positive organisation.

The role

Reporting to the Events and Community Fundraising Manager, you will play a crucial role as part of the Fundraising Team by providing the highest levels of fundraising and event administration support to ensure the provision of seamless, excellent supporter care and assistance to our supporters.

Whilst this role is primarily providing administrative support for our fundraising and event activities, there will be opportunities to be involved with all other aspects of the charity.

The successful candidate will need to be a good team player, able to work independently, flexible, hardworking and prepared to play an enthusiastic role in helping to deliver excellent supporter care and increased fundraising income. Excellent verbal and written communication skills are essential.

Responsibilities

In this position, you will:

· Be the primary contact point with our supporters and fundraisers to provide excellent customer care

· Answer general public and supporter enquiries that come in by telephone, email and mail in a way that makes them feel important and valued regardless of the nature of their enquiry

· Ensure all fundraising income (cash, cheques online platform donations) is processed and recorded correctly onto the Donorfy database, and thanked in a timely manner

· Record as necessary enquiries, correspondence and responses on Donorfy

· Be the primary point of contact for our challenge events and community fundraisers. Build excellent relationships with them and provide materials and support, liaising before, during and following their activity/event as needed

· To work with the team to provide support for key fundraising activities such as the London Marathon and other challenge events.  This will include assisting with event administration, answering telephone calls, responding to emails, thanking participants, processing donations, sending materials to participants and updating records on Donorfy

· Monitor our general email inboxes and respond to all enquiries in a timely manner

· Monitor Social Media and assist with providing content and responding to any enquires that come through these mediums

· Be responsible for ensuring stock control is monitored, both at the office and at our fulfilment house

· Appeal support: this may include contributing to content and will include monitoring schedules and deadlines

· Liaise with our fulfilment house and/or other suppliers, where necessary

· Liaise with finance as required

Person specification

 You will be keen to develop your existing skills and to learn and absorb new skills.  You will be methodical and well organised and provide careful attention to detail

It is essential that you have the following skills:

· Supporter care – must be able to provide our supporters and the general public with excellent customer service both written and over the phone

· Time management – you must be able to effectively manage your time and workload

· Attention to detail -  you must be able to consistently produce accurate work

· IT literacy – you must be proficient in Word, Excel, Outlook and, ideally, PowerPoint

· Familiarity with the use of social media

It is desirable that you have the following skills:

· Familiarity with CRM and/or database

Knowledge

It is desirable that you have the following knowledge:

· Knowledge of fundraising principles and practices

This job description is not intended to be exhaustive in every respect, and you may be required to carry out any other duties that fall reasonably within this role. There may be occasions where you will be required to work evenings and weekends at events.

This is a description of the job as it is presently constituted.  It is BRUK practice to review job descriptions and to update them from time to time, in consultation with the post-holder, to ensure they relate to the job as then being performed, or to incorporate whatever changes are reasonably required. 

Application resources
Posted by
Brain Research UK View profile Organisation type Registered Charity Company size 6 - 10
Posted on: 17 October 2024
Closing date: 01 November 2024 at 09:08
Job ref: SCA/Oct 2024
Tags: Administration,Customer Service,Customer support,Data Entry,Events / Activities

The client requests no contact from agencies or media sales.