Supporter Care Administrator Jobs in London

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. 

It’s an exciting time to join The Institute of Pre-Hospital Care, the dedicated team work collaboratively with a range of stakeholders to deliver clinical and degree course programmes over a variety of subjects and faculties. 

We are seeking to appoint an Institute Coordinator to support and coordinate the activities of our degree programmes within The Institute of Pre-Hospital Care. The Institute Coordinator will work closely with our clinical and operational teams from both the HEMS and PRU services along with our university colleagues and degrees faculty. 

Reporting to the Institute’s Degree Officer, the post supports the delivery of the Degree course programmes. The post-holder will be an integral part of the team working closely with other members. You will be a highly organised and experienced administrator with a can-do attitude, meticulous attention to detail and excellent communication skill.

If you have a keen interest in the delivery of high-quality Degree training and education courses apply today, or call us for an informal chat.

What makes Goldsmiths unique?

Goldsmiths, University of London is a world-renowned university that has a reputation for rigorous and innovative academic work; creativity has long been our hallmark. Academic excellence and imaginative course content combine to make a place where creative minds can thrive.

About the Department

The Development and Alumni Office is a small, dynamic team responsible for building a culture of support for Goldsmiths, whether that is through philanthropy, volunteering or advocacy. Our fundraising activities support highly impactful projects that change lives and even save lives, and that reflect Goldsmiths’ values of civic engagement, social inclusion and educational excellence. 

The Alumni Relations and Regular Giving programme aims to build relationships that inspire alumni, colleagues and friends to support Goldsmiths through donations or volunteering. Through our multi-channel regular giving campaigns, we seek donations via single gifts, monthly direct debits and legacy gifts.

About the Role

This role will work closely with the Head of Alumni Relations and Regular Giving to implement the individual giving and legacy fundraising programme that will increase funds raised to support education at Goldsmiths.

The postholder will responsible for the project management of and writing copy for individual giving and legacy fundraising campaigns, and donor stewardship communications, via email, web, social media, and/or direct mail. 

About the Candidate

You will be able to demonstrate an entrepreneurial approach to identifying new opportunities and developing ideas. You will also be able to demonstrate the ability to project manage fundraising campaigns and build personal relationships with alumni donors. You will be skilled in writing engaging fundraising copy for email, web and print. Ideally you will have experience of individual giving and/or legacy fundraising from the Higher Education or Not for Profit sector. However transferrable skills from exceptional candidates looking to move into the Higher Education sector are also welcomed.

Benefits

We have generous benefits – an agile working environment, 28 days’ annual leave plus 6 paid closure days (4 at Christmas and 2 at Easter) plus all Bank Holidays, great transport links, a defined benefit pension scheme, support for professional development and a broad range of well-being initiatives such as staff choir, running club and creative writing classes. Goldsmiths, University of London is passionate about advancing equality and celebrating diversity.

Are you passionate about building strong communities and making a positive impact? Do you have exceptional organisational and leadership skills? Join our team as a Community Hub Volunteer Manager and play a pivotal role in fostering a vibrant and connected local community.

We are a dynamic and forward-thinking care organisation committed to creating a hub where individuals can come together, share experiences, and contribute to a thriving community. Our Community Hub serves as a focal point for various activities, events, and initiatives aimed at enhancing the quality of life for local communities.

The East London & Essex Hub comprises of four Community Centres, located in Stamford Hill, Bethnal Green, Redbridge, and Southend. The Hub also incorporates Youth Services, the Dennis Centre Dementia Day Centre, and Meals on Wheels provisions. Located too within the Hub is the Vi Johns Rubens Care Home based in Gants Hill.

In 2026, Jewish Care’s 4th Campus will open in Redbridge, with a number of the Hub’s current services moving into one site. The role will be a key part of this process.

The Volunteer Manager is a multi-site role across the Hub’s three areas, overseeing recruitment, training, and assisting resource managers, supervisors & teams with the day-to-day management of volunteers. Working with the Community Hub Manager the Hub’s Operations Administrator, and the Manager of the Volunteering Department, the role ensures the Hub’s Centre Coordinators, teams, and services are well supported and operationally efficient.

The role works closely with Jewish Care’s Volunteering Department and one day a week will be spent with the team at Amelie House in Golders Green. 

The role is multi-site, and part time for 30 hours per week (Monday - Thursday). The salary for 30 hours per week is £26,065 per annum.

What you will be doing:

In collaboration with the Hub teams and the Volunteering Department, identify required needs, opportunities & roles for volunteers.
Identify and create written role outlines to ensure that all volunteers are correctly matched with suitable opportunities.
Recruit volunteers through current and new networks, organise recruitment events locally, to promote opportunities at Jewish Care.
Oversee onboarding and enrolment of all new volunteers in the Hub.
In collaboration with the Volunteering Department, implement and manage a training schedule for all volunteers, including local induction and training for new volunteers.
Day-to-day operational support of volunteer management & engagement.
Maintain accurate volunteer records ensuring the volunteer database, Better Impact is always updated.
In collaboration with the Volunteering Department, provide relevant KPIs to ensure effectiveness and best practice.
In collaboration with other services support and lead special projects such as supported volunteering; employee volunteering; Mitzvah Day; fundraising initiatives; work experience; student placements.
Plan, organise and implement ‘Thank You’ events and recognition during  the annual Volunteering Week, and oversee and lead on the nomination process for the annual Jewish Care Volunteer Awards event.

What you will need:

Relevant experience in volunteer management, including recruitment, training, and coordination.
Exceptional interpersonal and communication skills to connect with a diverse range of volunteers and community members.
Strong organizational abilities and attention to detail to manage multiple tasks and projects simultaneously.
Empathy, patience, and a passion for community building.
Proficiency in using digital tools and platforms for communication and record keeping.

The Customer Care Representative plays a vital role in furthering Toynbee Hall’s mission to eradicate poverty and improve financial well-being. By providing high quality customer service both in-person and through digital channels, this role serves as the crucial first point of contact for individuals seeking debt advice. The representative’s ability to conduct initial assessments, manage referrals, and handle client interactions with empathy and professionalism directly contributes to empowering clients to take steps towards long-term financial stability. This role is essential in ensuring an accessible, supportive service that aligns with Toynbee Hall’s commitment to building a fairer future and addressing inequality in our community
An understanding of safeguarding principles is beneficial, as the representative must ensure the safety and well-being of clients and demonstrate a willingness to further develop this understanding.

The team create a seamless experience for both clients and advisors. Their collaborative spirit and commitment to exceptional service make every day an opportunity to learn and grow. Plus, they know how to have fun while we work. Join them in making a real difference in the lives of those they assist, all while enjoying a supportive and dynamic work environment.

Scope of role

The Customer Care Representative is responsible for delivering exceptional face-to-face customer service to individuals seeking debt advice support.

Key Responsibilities

• Client Service Excellence 
• Initial Assessment Management 
• Information Management 
• Document Handling
• Multi-Channel Communication
• Referral Coordination
• Complaint Resolution
• Performance Targets 
• Team Collaboration 

Please download the full Job Description for more details.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

How to apply

Please apply through our website. Please note: we will not accept CV’s only and applications with missing information will be automatically rejected.

Closing date for applications: Thursday 28th November 2024

Administrative Assistant: Professional and Policy
Contract: Permanent, full-time post (subject to successful completion of a probationary period of three month)
Salary range: £25,650-£26,463 per annum, depending on experience and qualifications
Based: South Kensington, London SW7, Hybrid.

About the Role

We are seeking an Administrative Assistant to provide efficient and effective administrative support for the Professional and Policy team.

This is an exciting opportunity to develop a greater understanding of the application of geography within the workplace and provides an excellent opportunity to work with organisations and professional geographers from a wide range of sectors and roles.

Duties and Responsibilities

The post holder will work closely with other members of the Professional team, and others across the Society, to ensure the smooth running and successful delivery of events, to maintain and develop digital content, including specific content for LinkedIn and other platforms, and to disseminate this content widely.

The postholder will create newsletters for professional geographers monthly, and produce materials such as case studies for the Society’s website.

Training will be provided where necessary. Effective team working and written communication skills are essential, as is a demonstrable interest in contemporary geography and its professional and policy applications.

About us

Founded in 1830, we are the UK's learned society and professional body for geography. Discover our history and find out how our work and people contribute to the advancement of geography worldwide.

As a charity, learned society and professional body we serve an exceptionally wide range of public and professional audiences, including our 16,000 members. We reach millions of people each year through our work to advance geography and support geographers.

The Society offers professional accreditation to members through Chartered Geographer status.

Benefits

There are a range of benefits at the Society which include the following:

• 35-hour working week with core working hours between 10.00am and 4.00pm.
• Flexible working arrangements are available with a mix of office based and home working.
• 25 days annual leave per annum, pro rata, plus public bank holidays.
• Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
• Pension scheme - 3% employee, 7.5% employer.
• Group Life Assurance at four-times basic annual salary.
• Corporate eye care vouchers.
• Cycle to work scheme.
• Free 24-hour Employee Assistance helpline with available counselling support.

Closing date: 9.30am on Tuesday 26 November.
Interviews are planned to take place in the week of 2 December.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The Royal Geographical Society is committed to equal opportunities and values diversity in its workforce.

No agencies please.

About the role:

We're seeking an experienced and proactive Void Officer to join our team in Kings Cross. Working across almost all London Boroughs, we strive to provide a warm, safe home, from which our residents can begin their recovery, and our Void Officer play a vital role in preparing our properties for letting. This is a great opportunity for someone who is customer-centric, enthusiastic and a strong team player. 

As a Void Officer, you will proactively manage our maintenance voids and be responsible for processing pre void inspections and co-ordinating repair works, to get our properties ready to let in line with agreed timescales and to meet our KPIs. You will co-ordinate works with registered providers, approved contractors and our inhouse maintenance team.

In your role, you will keep void records up to date and assist with preparing void reports. You will work to build relationships with internal and external partners; and ensure we achieve value for money.

Additionally, you will work with our Caretakers and Service Teams to identify where we can improve our processes to deliver an efficient void service. 

About you:

• You bring experience of negotiating, and communicating clear, concise, and effective works specifications, and effectively liaising with internal and external partners. 
• Your toolkit includes an understanding of the financial impact of ineffective void or maintenance processes, and you innovatively find ways to reduce waste, achieve best value for money, and reduce void loss. 
• You have proven strong administration skills, including the ability to use database systems to record void progress.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering the service. 
• You are self-motivated and understand the impact of your work and follow through.
• You have proven experience of managing and prioritising a busy workload, working to meet competing deadlines.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

This role is more than a job, it’s about making a safe home for people who have experienced homelessness, and we offer the opportunity to be part of supportive team who care about the way we do things, and work to improve homes and make a real difference in people’s lives.

Apply now to become a Void Officer for the Single Homeless Project turning properties into places people can call home. 

Important info:

Closing Date: Sunday 24th November 2024 at midnight 

Interview Date: Wednesday 4th December 2024 in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

We are recruiting a Team Lead (Horticultural Services) to lead the team at the Stud Nursery in Home Park, Hampton Court in providing a social enterprise and training resource for people to learn and develop skills, confidence and friendships.

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.

About this post

We have a new role for a Team Lead (Horticultural Services). You will be creative and independent thinker, with excellent management skills, who is able to support and empower the staff and volunteers at the Stud Nursery to create a welcoming and supportive environment for adults living with learning disabilities.

You are someone:

• Shares our values of professionalism, recognition, independence, empowerment, partnership and sustainability
• Understands the value of volunteering and user participation in a building community based organisation
• Actively support and promote the charity's objectives across its core boroughs and contractual partnerships

Benefits in working for us

The charity ensure the following benefits for all its operational staff:

• A baseline commitment to pay London living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
• Access to a range of discount schemes
• Access to the charity's employee assistance programme
• Access to travel card loan and bike to work scheme

Critical Values in the delivery of this role

• To assess, plan and develop the wider multi–disciplinary use of the Stud as a community garden and ecologically sustainable resource by using the value of sustainability.
• Work with the Service Development Manager to maximise the value of partnership and the opportunities on site guaranteeing its development as a social enterprise and local training resource for people with a range of disabilities and enduring mental health support needs.
• Employ the values of professionalism and staff recognition and support staff, volunteers and those working on site to diversify its working environment and increase its revenues through product development, sales, and corporate relationships.
• Work with the Service Development Manager, staff, clients and Stud volunteers to increase access to the site as a community and therapeutic space and encourage the values of empowerment and independence.

Key Responsibilities for this role

• To support the Service Development Manager, Skills and Activities Coordinator, Support Staff and Volunteers in leading the development of the Stud Nursery as a viable social enterprise
• To ensure there is a weekly, monthly and seasonal horticulture plan in place (created in partnership with the Support Workers) which reflects the resources needed for client activities, product sales development and events
• To advise and support the Skills and Activities Coordinator in developing practical skills and/or qualification for people/groups using and supporting the sites development to encourage independence and empowerment
• To mentor and coach those using the sites services to lead and shape the sites programme of development as a sustainable community space and social enterprise.
• Work one Saturday per month, as agreed with the Service Development Manager, to open the nursery to volunteer project gardeners, and as a produce sale point to the local community
• In collaboration with the Skills and Activities Coordinator and Admin Support, to ensure all Health and Safety requirements are met, including site and individual risk assessments, and regularly reviewed to ensure a level of professionalism is being kept at all times
• To manage the Support Workers and Skills and Activities Coordinator, and support the charity’s drive toward values-based recruitment and leadership of its staff, volunteers and those using its services and to ensure staff recognition is held as a core value.

Candidates should ensure their covering letter and cv address the key competences set out in the Person Specification.

World Jewish Relief provides life-saving and life-changing action to people in crisis around the world. We work with our trusted local partners to help people survive the consequences of conflict and disaster, to thrive and rebuild their lives. We deliver programmes using our expertise, with urgency to achieve maximum and sustainable impact for those within and beyond our community.

We are looking for an experienced, enthusiastic, and organised Assistant Accountant with outstanding excel and book keeping skills, great attention to detail and a thorough understanding of all finance processes to join our friendly and hard-working Finance & Resources Team. 

You will be responsible for:

• All end to end payment processes including supplier invoices, payment of grant transfers to overseas partners and staff expenses, including credit cards and prepaid cards
• Ensuring regular month-end journals are posted correctly, including bank interest, fees, monthly depreciation, cost accruals, accrued income and prepayments
• Completing month end reconciliations and supporting documentation
• Assisting with preparation of annual accounts and compiling supporting documentation for auditors
• Assisting with treasury management, updating the charity’s monthly cash holding position

You should have:

• A recognised accountancy qualification or be part qualified
• Previous assistant accountant experience in a medium-sized organisation
• Advanced excel skills
• Excellent attention to detail and accuracy across every aspect of your work
• A proactive, enthusiastic, flexible and open approach to engaging with colleagues, suppliers and supporters
• Ability to use your own initiative and make independent decisions

Benefits

We offer a range of benefits including:

• 23 days holiday plus bank holidays and Jewish holidays. After 2 years’ service holiday entitlement increases to 25 days.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply

Please upload your CV and a cover letter explaining how you meet the criteria in the person specification.

Interview dates: 4th & 5th December 2024

Benefits

• Be part of an exciting pilot scheme providing a brand new programme to assist locals to overcome health-related barriers to be back on the path to employment 
• Be able to have your say in how to improve services and be able to finally focus on the quality of service rather just box ticking 
• Manage a smaller caseload in order to really provide tailored, quality support to our clients to make the biggest impact possible 
• Come join a organisation where we practice what we preach by ensuring each employee is truly supported in the role and opportunity for professional development is always explored
• Be part of a charity who truly cares by putting clients wellbeing above all else and always celebrates our clients achievements no matter how big or small
• Join a growing, adaptable organisation that looks to promote internally based on capability rather than time in seat
• Enjoy 25 days annual leave on top of a mandatory Christmas shutdown period which adds another 5 additional days of annual leave each year

The Opportunity  

WorkWell is a government funded programme that offers an early-intervention work and health support and assessment service. This provides holistic support to overcome health-related barriers to employment, and a single, joined-up gateway to other support services. 

We work in partnership with mental and/or physical health clinical teams, GP practices and other referral partners who refer clients who are currently in employment but are experiencing difficulties in the workplace and require assistance to help them return to work, remain in work or find new employment. This programme will also support those who have fallen out of work to get the support they need to return to employment. That support will be tailored to their specific needs and circumstances. 

We need a team of four Work and Health Coaches to provide highly effective support to individuals and guide them on their journey to returning, remaining or finding new employment while also supporting them to improve their health and wellbeing. The Work and Health Coach will also be instrumental in supporting participants to remove health related barriers by sourcing and funding appropriate interventions. 

There is a total of four roles, with three full time and one part time, Work and Health Coaches. 

Who we are: 

Founded in 1992 by a group of mental health professionals, Working Well Trust was established to address the issue of low employment rates for people who have experienced mental health issues.  Since starting we have seen advances in the specialist support offered to people seeking employment and a change in cultural attitudes towards mental health.  

In the last few years we have adapted this approach to work with people with Autism (ASD), people with learning difficulties, physical disabilities or complex issues including homelessness or addiction. 

We focus on four main areas: 

Employment Support – offering support that meets the individual’s needs using both the traditional stepped approach and the Individual Placement and Support (IPS) model. 

Employer support – enabling the recruitment and retention of their employees. 

Social Enterprises – we offer training within social enterprises for people who want to gain a new skill, increase their confidence and be part of a team. 

Business and Enterprise support – providing one to one advice to clients who wish to start up or expand an enterprise. 

Co-production - Working Well remains committed to the principles of the recovery model and continuously improve its services through co-production. 

Please refer to the Job Description and Person Specification for more details on this role. 

Closing date: 4th of December 2024

Interviews will be arranged throughout the application window. Therefore, it is important to get your application in as soon as possible. We may close this vacancy early.

Direct Marketing and Fundraising Officer

This is an exciting and dynamic role within our Fundraising and Marketing department, offering the opportunity to make a significant impact on our public fundraising efforts. The role has been designed to support the Direct Marketing Manager [Acquisition]  in managing and developing internal systems, coordinating projects, and providing essential administrative support to the team.

Please download the job description for full details

We are seeking a highly organized and proactive Direct Marketing and Fundraising Officer to join our Public Fundraising team. This role is integral to the smooth operation of our fundraising activities, particularly during appeals, where your coordination skills will be crucial.

Key Responsibilities:

Appeal Coordination:

• Assist the Direct Marketing Manager - Acquisition in keeping member agency fundraising directors and key suppliers up to date in the run-up to and during appeals.
• Update the fundraising and marketing team budget tracker, ensuring accurate financial tracking throughout the appeal process.
• Support the setup and management of Appeal Toolkits and Appeal Hubs, providing essential assets to staff, member agencies, and suppliers.
• Assist with the coordination and delivery of creative projects across all direct marketing channels, ensuring timely and effective execution.
• Work with the team to gather and report appeal results, providing updates to the Director of Fundraising and Marketing, Executive Team, and CEO’s office.

 Ongoing Responsibilities:

• Organize and manage review meetings with suppliers’ post-appeal, contributing to continuous improvement efforts.
• Monitor and update core and appeal budgets, processing invoices and ensuring financial accuracy.
• Support the Director of Fundraising and Marketing in organizing and managing the Fundraising Director’s Group meetings, including diary coordination, preparing presentations, and taking minutes.
• Provide general administrative support to the Fundraising and Marketing team, including setting up monthly team meetings, organizing agendas, and coordinating away days.

 

To be successful in this role, you will need:

• Proven experience in project coordination and administrative support, ideally within a fundraising or marketing environment.
• Excellent organizational skills, with the ability to manage multiple tasks and deadlines effectively.
• Strong communication skills, both written and verbal, with a keen eye for detail.
• Experience with budget tracking and financial processes.
• A proactive and collaborative approach, with the ability to work well within a team.

If you are passionate about making a difference, are eager to learn the fundamentals of direct marketing and have the skills to manage complex projects in a fast-paced environment, we would love to hear from you.

We are trialling 2 compulsory days per month "in the office", which is subject to change.

During an appeal, you will be contractually obliged to be in the office for 2 weeks, which are likley to include working during the weekend.

We are looking for a Resident Liaison & Occupancy Lead to join our Central Services team. This role will support the Homes with maintaining occupancy levels, managing the moving in process for individuals requiring our services, assessing financial needs, negotiating contracts and ensuring compliance with regulatory standards.

You will be working with highly skilled and motivated teams with a mission to support veterans and their families. This role will be crucial in fostering connections and enhancing the quality of life for both residents and their families. You should have the ability to work autonomously and with our dedicated teams.

We prioritise the growth and education of our team with a comprehensive training and support programme. We also offer excellent benefits.

Job description

• The Resident Liaison and Occupancy (RLO) Lead will be responsible for managing the full enquiry process for individuals requiring our services, providing excellent levels of customer care. They will ensure a warm and receptive experience for veterans and their partners with our Homes, assist them with their individual financial needs assessments, help coordinate the moving in process, negotiate contracts, and ensure compliance with regulatory standards.

• The RLO Lead will work closely with beneficiaries and their families across all our Homes, as well as local authorities and social workers to ensure that veterans and their partners can access the services and environments that best meet their needs.

Assessment and access to services

• Coordinate and manage the enquiry and moving in process to our Homes from first points of contact or referral to admission, ensuring a smooth transition for veterans and their partners.

• Conduct comprehensive assessments of individuals’ needs in collaboration with our Homes, social workers and healthcare professionals.

• Identify suitable services and support according to our criteria that align with assessed needs, preferences, and best interests of the individuals.

Liaison and coordination

• Act as a primary point of contact for our Homes, social workers, families, and other stakeholders.

• Provide guidance and support to veterans and their families throughout the moving in journey, or where they require support from other services.

• Provide a positive customer experience, helping to facilitate communication and collaboration among all parties involved with the moving in process.

• Work in collaboration with the Marcomms teams to input effective data to relevant analysis.

Contract management

• Negotiate and manage resident agreements with Home Managers, local authorities, residents and families, ensuring cost-effective and high-quality service delivery.

• Monitor relationships and communication with local authorities, community teams and hospital discharge teams addressing any issues or discrepancies in a timely manner.

• Monitor the ratio of self-funders to local authority residents and liaise with the Financial Controller to report their occupancy status.

Quality assurance and compliance

• Ensure that all admissions comply with regulatory standards, our policies, and best practices.

• Conduct regular reviews and audits of the assessment and admissions of new residents into our Homes to maintain high standards of satisfaction.

• Address any concerns or complaints regarding admissions and take appropriate action to resolve issues.

Data management and reporting

• Maintain accurate and up-to-date records of all enquiries, admissions, assessments, and contracts using Found (our occupancy database).

• Prepare regular reports on occupancy activity, outcomes, and performance metrics liaising effectively with the Marcomms team

• Utilise data to identify trends, inform decision-making, and improve service delivery.
• Undertake any other duties as required and consistent with the nature of the role as determined by your manager.

We're looking for a kind, compassionate and resilient Step Down Worker to join our Homelessness service in Kent.
£25,755.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The role of a Step Down Worker is to provide ongoing support to IDVA clients where the risk has been reduced to a safer level or where a client is referred into the service as medium/standard risk.. The post holder will provide ongoing support which is bespoke according to need and will work in a trauma informed way providing holistic support to aid client's recovery from abuse. This post will be part of the male IDVA team and will work collaboratively with the IDVAs to manage case loads.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Provide ongoing support with a range of client needs including but not limited to attendance at court hearings, mental health, substance issues, and housing support.
- Knowledge of the criminal justice system. Understanding of Marac protocols.
- Support clients to obtain orders where needed and any other civil remedies available to them.
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities.
- Attending all court and Case Management hearings with clients
- Carry out administration tasks in line with the role as directed.
- Supporting clients to set personalised goals in the form of a Safety and Support Plan.
- Assisting in the recording and reporting of customer incidents.
- Managing any ongoing risks and creating safety plans when required.
- Raising concerns of any increase in risk levels to senior IDVAs.
- Attend case management session with IDVA Team Leader
- Developing productive relationships with partner organisations to improve service outcomes.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the
health and safety of yourself and colleagues.
- Encouraging clients to attend relevant programmes when appropriate.
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to
- Adhering to all other Look Ahead's policies and procedures.
- Engaging in learning and development activity to increase knowledge and skills.
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the IDVA Manager.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organized
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem

What you'll bring:

Essential:
- Some domestic abuse knowledge or experience

Desirable:
- Experience working in the social care/charity sector

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full Job description on our website.

About The Role

Kingston Bereavement Support (KBS) is the only bereavement service in Kingston Upon Thames. We are a registered provider to local GPs and an organisational member of the Childhood Bereavement Network. We are organisational members of British Association for Counselling and Psychotherapy, and we work in accordance with their Ethical Framework.

The Saying Goodbye Project (SGP) is our children and young people’s service. We help children, young people and families who are bereaved with 1:1 counselling support, advice and information. We have close and long-standing relationships with local schools, children's services and other professional and voluntary sector organisations throughout the Borough, which enables us to reach the most disadvantaged and vulnerable young people who can benefit from the support we offer. We are part of Kingston Children and Young People's Network, led by Kingston Voluntary Action. which looks at areas such as local statutory plans for children and young people, child safeguarding and best practice sharing. This provides excellent networking and partnership working opportunities with other local groups.

We are looking for a committed, passionate and qualified Counsellor or Psychotherapist to coordinate an age-appropriate bereavement counselling and support service for children and young people, in partnership with the KBS Lead Service Coordinator. As well as undertaking one-to-one clinical work, the successful candidate will work as part of small team to coordinate a professional, effective, and quality bereavement counselling and support service for children and young people who live, work or study or are registered with a GP in the borough of Kingston upon Thames.

Are you passionate about fashion or furniture and want to make a difference through your work? We are looking for a dynamic and experienced Store Manager to join our team, focusing on driving sales while supporting our charitable mission.

About the Role:

As the Flagship Store Manager, you will play a key role in supporting our Retail Manager to maximise sales and ensure the smooth operation of our retail business. You’ll be part of an enthusiastic Retail team that values collaboration, innovation, and a shared commitment to positive change.

Key Responsibilities:

• Assist the Retail Manager in achieving sales targets and operational goals.
• Lead, inspire, and manage a dedicated team, including staff and volunteers.
• Ensure exceptional customer service and a welcoming store environment.
• Manage inventory, merchandising, and store presentation to align with brand standards.
• Oversee daily store operations, including cash handling, reporting, and compliance.
• Contribute to marketing initiatives and community engagement efforts.

About You:

• Experience: Previous experience in a store management role within the fashion or furniture industry is essential.
• Skills: Strong leadership skills with proven line management experience. Experience managing volunteers is highly desirable.
• Attitude: Positive, proactive, and passionate about driving change. A “can-do” attitude and optimism for the future are a must.
• Passion: Enthusiasm for fashion, furniture, and making a positive impact through charity-focused work.

Why Join Us?

• Training: Additional training and development opportunities will be provided.
• Team: Join a friendly and supportive team that is dedicated to making a difference.
• Impact: Be part of a company that values its people and their contributions to both business and community.

If you’re ready to take the next step in your career and share our passion for fashion and positive change, we’d love to hear from you!

How to Apply:

Please submit your CV and a cover letter explaining why you would be a great fit for this role.