Support Service Manager Jobs in Norfolk

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We’re seeking an exceptional and experienced project manager to deliver a pivotal role within our ground-breaking national Kinship Training and Support Service, funded by the Department for Education.

This is our largest contract, and this role is key to enabling our organisational activity. The service offers over 300 online and in-person training events and workshops per year, tailored to meet the specific needs of kinship carers. We need to ensure at least 4,600 kinship carers attend.

You’ll be accountable for successful project delivery, working with executive project sponsors (Chief Operating Officer and Services and Digital Director) and workstream leads (Associate Directors and Heads of departments) to deliver KPI’s to deadlines, escalating and managing risks early.

The type of person we're looking for

You’ll have extensive experience in successful delivery of complex projects that include multiple workstreams and a range of internal and external stakeholders, with technical and non-technical stakeholders. Through your experience of planning, monitoring and controlling project delivery, you’ll quickly set up the necessary systems and processes for success.

You’ll bring strong leadership and communication skills to designing and implementing integrated plans, agreeing deliverables and ensuring accountability. You will need to own this programme of work, and you will need to move at pace.  You’ll interpret needs effectively, ensure clarity of roles and responsibilities and build project management capability. You’ll have a solutions-focused approach and naturally motivate and inspire others to get things done.

Key responsibilities include:

• Work closely with project sponsors, steering group and core team to be accountable for delivery of the programme project KPIs.
• Use a flexible and collaborative approach to set up, deliver and mobilise projects ensuring delivery of vision, aims and objectives.
• Ensure full project documentation, robust project initiation and effective project management and processes ensuring key activity is on track.
• Quickly build detailed project and workstream plans on our project management tool (Asana), ensuring clear roles and responsibilities and supporting colleagues to use the tool effectively.
• Manage multi-department core team including consultants and agencies ensuring they are motivated and working well.
• Set up and implement processes and procedures for successful delivery.
• Support and work with all the workstream leads and deliver integrated plans across the service, focusing teams on what is most important for delivery to meet targets.
• Effectively manage internal and external project communications.
• Establish project documentation across initiation, planning, execution, monitoring and controlling, and closure

Essential knowledge, abilities, skills and experience include:

Project Management qualification or commensurate experience.

• Extensive project management experience in planning, documenting and managing complex project set-up and execution and monitoring performance through the project lifecycle.
• Significant working experience of successful project delivery through effective management of risks, costs, time and milestones.
• Ability to influence others, communicate effectively and build collaborative and productive relationships, internally and externally.
• Proven ability to interpret and transmit the needs of the technical and non-technical teams.
• Ability to solve issues quickly, efficiently and creatively.
• Self-starter who can take the initiative and shape project
• Impressive time management and organisational skills.
• Excellent writing and communication skills.

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.

• Application opens: Friday 14 March  
• Application deadline: Monday 31 March, 10 AM. 
• First interview: Online - starting from Thursday 24 March 
• Second interview: In person - starting from Monday 31 March

Some tips for your application: 

• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.

• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above. 

• Keep your response clear – use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your answer.

• Don’t go over 2 pages on your covering letter.

• Please do not use AI tools like ChatGPT to produce your answers. We use software to check and your application will be rejected if you do.

We will shortlist for this role on a rolling basis, so encourage you to apply as soon as possible. 

Kinship reserves the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications.  

Are you a strategic and creative thinker with a passion for collaboration and building impactful relationships? We are looking for an enthusiastic and results-driven Fundraising Partnerships Manager to join our small dynamic team at REACT.  In this critical role within our team, you will help support our ambitious plans for growth by driving revenue from a wide range of Partners, sectors and income streams in order to help fund the essential work we do in supporting crises affected communities in the UK and Internationally.

In return you’ll be part of an ambitious charity that regularly punches well above its
weight, remote location and flexible working options, 6% employer pension
contribution, free health cashback plan including access to 24/7 virtual GP and family
friendly policies.

Are you looking for a job where you can not only engage in the sports communities that you love but also have an impact on the future of the world and the environment where you excel at them?

We're not just skiers and snowboarders. We're climbers, hillwalkers, mountain bikers, paddle boarders, and surfers. We come alive in the outdoors, and harness our connection to wild places as a force for positive change. We might be dirtbags, but we're dirtbags making a difference.

About POW UK

Protect Our Winters UK (POW UK) is a charity that rallies the outdoor community to drive meaningful action on climate change. We are a community of athletes, scientists, creatives, collaborators, and business leaders advancing non-partisan policies that protect our world today and for future generations.

We were founded in 2017 by a team of UK outdoor enthusiasts (like you) to mobilise the UK outdoor sports community. We work with athletes, creatives, the outdoor community, and outdoor industry to bring about a net zero society.

The Opportunity:

To get to a net zero UK by 2040 we need people who are going to be at the frontline fighting for our environment who can identify key areas of improvements in business relationships growing our presence and impact. Our growth to date is mostly funded through corporate partnerships with a range of leading outdoor brands and institutions. We have developed a partnership programme that allows us to service a large number of corporate partners effectively, raising around £200K and are aiming to grow this around 20% year on year

We are looking for someone who not only thrives in building relationships to further revenue streams and is familiar with how to maintain business development but also understands what is most important to those who live and breath the outdoors.

As our Partnerships Manager, you will play a crucial role in driving our income strategy and building relationships with key partners. You will have the opportunity to:

· Develop and execute a strategic partnership plan aligned with our long-term goals.

· Identify and cultivate new corporate partnerships with leading outdoor brands and institutions.

· Manage existing partnerships, ensuring long-term engagement and value delivery.

· Support income diversification through grants, major donor cultivation, and new revenue opportunities.

· Collaborate with our team to shape programme development and support additional income streams.

About You: We are looking for someone who is passionate about climate action and the outdoors. You should be:

· Enthusiastic and ready to work towards ambitious goals.

· Driven to make a difference in the fight against climate change.

· Highly organised, self-motivated, and proactive.

· Experienced in securing and managing high-value corporate partnerships.

· Skilled in identifying and developing new partnership opportunities.

· A strong communicator with excellent interpersonal skills.

· Keen knowledge and experience in outdoor sports.

Why Join Us?

· Make a tangible impact on the environment and the areas you care about most.

· Work alongside like-minded individuals, who like you, understand that every change we bring about will hep make a difference in the fight to address the climate crisis.

· Be part of a fast-paced, dynamic charity who aren’t afraid to raise their voices and make these important necessary changes heard

· Grow with the role and receive support to become the positive change you want to see in the world

We anticipate a high volume of applications and we do review all of them. However, if you don’t hear from us within two weeks of the deadline date, it means that your application was not selected at this moment in time.

Please note we are not able to arrange work permits for applicants without the right to work in the UK.

We strongly encourage applications from people of all backgrounds and situations and particularly welcome applications from women, disabled people, LGBTQIA+ people, and people from ethnic minority communities.

Further details available on our website (type Protect Our Winters UK in search engine). In case of further questions about the role, don't hesitate to reach out to the team.

Team: Corporate Partnerships

Location: Homebased with some travel

Work pattern: 35 hours, Monday to Friday

Salary: Up to £46,284 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Corporate Partnerships Development Manager:

• The Corporate Partnerships Development Manager will play a key role at Cats Protection by raising new and transformational funds in support of the organisation’s 10-year strategic objectives. The role will lead the Corporate Partnerships new business team, to build profitable, multiyear relationships with companies, ensuring propositions are maximised and new partners onboarded to the highest standards.
• Working closely with the Lead Corporate Partnerships Manager and Head of Philanthropy & Partnerships this role will engage Cats Protection senior stakeholders and senior volunteers in cultivation, solicitation and onboarding of prospects.

About the Corporate Partnerships team:

• We sit within the Marketing & Income Generation directorate
• Our dynamic Corporate Partnerships team is divided into new business and account management, focusing on developing and nurturing long-term, strategic partnerships that deliver mutual benefits. We take a proactive approach to identifying opportunities with UK-based companies while working closely with internal stakeholders across all levels to ensure successful collaboration.
• We are currently a team of six

What we’re looking for in our Corporate Partnerships Development Manager:

• Significant experience of developing relationships and raising money from businesses and other corporate organisations.
• A demonstrable track record of delivering significant financial results against agreed targets and timescales.
• Experience of leading fundraising teams to deliver and drive income and growth.
• Experience of positively embedding KPI’s and targets to support, grow and celebrate team performance.
• Significant experience of managing a diverse range of stakeholders and relationships at a variety of levels

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 27th March 2025

Virtual interview date: 8th & 10th April 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Application form

2. Virtual interview via Microsoft Teams with hiring manager & Prospect Research and Donor Development Manager

3. Follow up with Head of Philanthropy & Partnerships

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Are you a talented communications specialist who can write high-quality, strategic resources for fundraisers?
 
Can you articulate the impact our supporters have on the lives of people affected by dementia? And are you looking for pivotal role in a talented team of specialists?
 
We are looking for a talented and experienced fundraising communicator, who can manage and develop our Fundraising Information Bank, and provide off-the-shelf cases for support, innovative propositions, regional toolkits for our highest value and mass fundraising audiences.
You will be able to effortlessly craft reactive communications on breaking news, and also write the compelling stories of people affected by dementia. And we need someone who can align everything they write with our brand key messaging and tone of voice.
 
If you can interpret complex information and make it engaging, and also write strategic copy aimed at fundraising audiences, we need you. If you love building productive working relationships and want to develop this role to make it your own, we need you.

Right now, it’s more important than ever that our supporters know the impact they’re having on the lives of people affected by dementia. Our supporters are pivotal to our work in funding ground-breaking new treatments and our mission to deliver transformational change.
 
The successful launch of our new visual identity and brand strategy last year has played a key part in raising the profile of our cause. Now we’re building on that momentum - and successful, strategic communication with our supporters is essential to maintain our close relationship and show them the huge impact they have on the lives of everyone affected by dementia.
 
You will:

- Lead the organisation on strategic fundraising messaging, ensuring it's on brand, insight led and aligned across all fundraising communications and channels.
- Develop and maintain a central information resource that gives Fundraisers access to accurate, up-to-date information about the Society's activity and impact - including a Fundraising Information Bank, Shopping List and bespoke toolkits to support regional fundraising.
- Understand what our supports need to know, often around finances, and be able to provide them with accurate information.
- Develop and maintain strong working relationships across the organisation, particularly with key communication teams in each departments ensuring a two-way flow of information and feedback about resources produced for teams to use.
- Act as a pivot point to receive, align and direct information for fundraising teams and supporters.
- Develop and maintain a reactive information provision service, responding to queries and bespoke requests within agreed deadlines.
- Develop and maintain a proactive information service, making rapidly available the latest news, messaging, facts, stats and stories about the Society's impact.
- Collaborate with colleagues from other directorates to improve the flow of approved facts, statistics and case studies across the organisation.
- Develop, monitor and report on KPIs for the Fundraising Information Bank.

This is a homeworking role with the flexibility to offer hybrid working, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required.
 
About you

- You’re highly motivated and adept at writing engaging, strategic copy that translates often complex information for different fundraising audiences.
- You thrive on working collaboratively and can build close relationships across a large organisation with many moving parts, and be a key source of knowledge and insight on what we need to be saying to our supporters.
- You’re someone who can develop processes that ease the sharing of information especially for reactive communications.
- You’re organised with excellent attention to detail, and you can create and update information effectively and quickly.
- You’re comfortable around financial data, and confident asking the questions our supporters need answers for.
- You’re someone who loves a challenge and will make this pivotal role your own.

You are:

- An experienced communications specialist who knows how to make complex information engaging.
- Able to communicate consistently with our key messages and tone of voice.
- High motivated and proactive.
- A confident copywriter who can rapidly produce copy for reactive communications.
- An efficient organiser with excellent attention to detail.
- A strategic communicator who thrives on building collaborative relationships.
- Experienced in writing for a fundraising audience.

If you’re ready to join us and do incredible work, we’d love to hear from you!
 
Interview date: 31st March - 3rd April
Second stage interview - WC 21st April

Job Description

Catch22 are excited to be recruiting for a Senior Service Manager for our West Mercia Child Exploitation Service.

This role has responsibility for the strategic development and operational management of Catch22’s Integrated Child Exploitation Service funded by the West Mercia Police and Crime Commissioner.

Integrated Child Exploitation Service A specialist prevention and support service for children, young people under 18 and their families who are at risk of, currently experiencing or has been impacted by Child Criminal or Child Sexual Exploitation across the West Mercia region. The service will consist of four teams located in Worcestershire, Telford and Wrekin, Herefordshire & Shropshire. 

The role will also support the development of the Young People and Families (YPF) Hub and the implementation of learning and development, performance and impact, business development and wider work streams as required. The SSM will work with the YPF SMT and will take a lead role in implementing our YPF strategy in this area. 

The role can be home based, but time spent in each of the services alongside travel across the UK will be required to support delivery and growth of services across the Hub.  The ideal candidate will have experience of delivering and managing similar services, the right mix of leadership, passion and energy, and an innovative nature. A proven track record in engaging with positive relationships with commissioners and securing new business is essential. The role will involve promoting, connecting and building services in order to impact the lives of vulnerable young people with complex needs 

Some of your day-to-day tasks will be:

• To lead and ensure the delivery of high-quality services that meet all targets, standards and KPIs and to take prompt action to address any areas of underperformance.
• To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.  To manage their health, safety and wellbeing.
• To manage subcontractors and strategic partners, conducting regular performance and quality reviews to ensure agreed outputs and outcomes are delivered and the partnerships represent good value for money.
• To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery and to enable all service users to fulfil their potential.

This post will involve travel across the country and occasional evening and weekend working.

Qualifications 

• Relevant qualification or equivalent experience in a relevant discipline such as youth, community, health & social care, management.
• Management qualification, NVQ3/5 Health & Social Care (Desirable)

Additional information

Additional information

Contract: Permanent

Hours: Full-time, 37 hours per week

Salary: £46,801 - £49,000 (FTE)

Location: Home or Office based with national travel to regional offices (Worcestershire, Telford and Wrekin, Herefordshire & Shropshire) 

National Advocacy & Support Service Manager

About the Advocacy & Support Manager role

You will join a team managing Galop’s specialist advocacy services, providing support to LGBT victims and survivors of abuse and violence in the UK. This role holds the responsibility of the National advocacy & support team, you will be responsible for the line management and operational management of the advocacy & support service across the UK. You will work within the advocacy management team to deliver advice, support, and advocacy to thousands of LGBT victims and survivors of interpersonal abuse and violence each year.

You will remotely manage a team of specialist advocates and caseworkers that are based across the UK, providing needs-led support, information and advocacy to LGBT survivors of a range of violence and abuse. You will work with the Head of Advocacy and Support and other Advocacy and Support managers to ensure that survivors have access to timely, tailored support, while maintaining a high quality, consistent service, with a specific focus on remote support.

You will have an in depth understanding of violence and abuse that LGBT people are subjected to, including the causes, impact and barriers to accessing services. You will use your expertise to represent Galop with key stakeholders, advocating for the needs of the community and acting as a key Galop representative within a national landscape.

You will be responsible for ensuring that data collected about the service is consistent, thorough and appropriate in order to use for reporting, bid writing and evidencing the service provision offered. You will develop and maintain relationships with stakeholders and ensure that the service is effectively demonstrating its impact. You will work with the Head of Advocacy and Director of Services to develop bids for new or continued funding for frontline services.

For more information on this role please download the attached job description.

Location: This is a remote post, working from home. The role will include travel to our London building and occasional travel across the UK.
Hours: Full Time (35 hours per week)
Contract: Permanent
Line manages: Advocates and caseworkers
Reports to: Head of Advocacy and Support
Salary: £36,590.97 - £39,743.06

Closing Date

Applications should be submitted by 10:00am on 1st April
First round interviews will be held 10th April

REF-220289

Smile Train is the world’s largest cleft-focused charity, providing free, life-changing treatment to children globally. This is a fantastic opportunity to lead and grow the charity’s legacy programme, building meaningful relationships with supporters who want to make a lasting impact.

Smile Train empowers local medical professionals to provide free cleft treatment in over 90 countries. Its sustainable model ensures children receive the care they need, now and in the future. Having already supported over 1.5 million surgeries, the charity is on a mission to help every child with a cleft – and this role is a key part of that journey.

This is the first full-time Legacy Manager role at Smile Train UK, offering the opportunity to shape and develop its legacy giving programme. You will be responsible for managing relationships with legacy pledgers, increasing awareness of legacy giving, and delivering impactful stewardship activities. This is a unique chance to build a legacy strategy that truly engages supporters and drives long-term growth.

You will be encouraged to be creative and have a relational focus, building meaningful, long-term connections with legacy pledgers.

The role will work alongside the Head of Individual Giving and have administrative support, with legacy administration handled externally.

As Legacy Manager, you will:

• Manage a portfolio of around 300 legacy pledgers, ensuring excellent stewardship
• Act as the first point of contact for all legacy enquiries, responding with sensitivity and professionalism
• Develop and deliver marketing and advertising campaigns to grow the pipeline of legacy supporters
• Organise 2-3 legacy events per year and oversee donor recognition activities
• Work closely with the Head of Individual Giving to shape a strong legacy strategy
• Liaise with Legacy Link, the external legacy administration service
• Maintain accurate records on Salesforce, ensuring high-quality data management and reporting

Ideal skills and experience:

• Significant experience in legacy fundraising, donor stewardship, or a similar role
• Proven ability to increase legacy pledges and deliver successful engagement activities
• Strong relationship management skills with the ability to engage high-value supporters
• A proactive, strategic thinker who is comfortable building a programme from the ground up
• Confident in marketing, events, and donor stewardship
• Experience using Salesforce or similar CRM systems is a plus

Employee benefits include:

• 25 days annual leave, plus bank holidays
• 5% employer pension contribution

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join the Stroke Recovery Service based in Hertfordshire.

Position: S11253 Stroke Support Coordinator

Location: Home-based, Hertfordshire, however frequent travel will be required as part of this role (to include team meetings or other work-related meetings)

Hours: Part-time, 28 hours per week

Salary: £21,391 per annum (FTE £26,700 per annum)

Contract: Services are contracted and there is currently funding for this contract until 31 March 2026.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 6 April 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. 

Interview Date: 14 April 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Reporting to the Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.

Key responsibilities will include:

• Supporting new stroke survivors and their carers from hospital discharge into the community.

• Supporting a diverse caseload including anyone experiencing communication difficulties via a combination of face-to-face visits or meetings, telephone calls, emails or letters, and digital methods (such as video calls)

• Providing personalised information, advice and support. 

• Enabling stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.

• Working with other health and social care professionals across the stroke pathway to ensure high quality support.

About You

You will have experience in:

• Experience/ background in a caring profession, ideally supporting people with disabilities

• Excellent IT skills and an ability to maintain accurate records.

• An affinity with the values of the Association.

• A flexible approach and an ability to effectively manage a caseload.

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role. 

Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of supporters and donors that they can provide vital support.

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.

To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.

As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.

We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work.

The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.#

Key responsibilities for the role are

• To manage the business support services within Boccia England, using a customer focused approach to achieve its mission and vision.

• To ensure the operational effectiveness of all general administrative services, Boccia England Membership and digital services including Marketing and Communications.

About Boccia England

We are the national governing body (NGB) for boccia in England and a registered charity.

We have the responsibility to govern the sport of boccia, grow participation and benefit people’s lives, with these three things at the heart of our work.

Our work has a profound impact on improving the physical and emotional well-being of children and adults with disabilities. To see some examples of this in action please watch our videos by clicking these links Volunteering with Boccia England and Boccia Club.

We want to establish strong foundations by developing opportunities, growing our workforce, and running an effective organisation that can help improve the lives of more people, whatever their needs or backgrounds.

Further information about Boccia England can be found on our website.

Our Helpline Services Manager will oversee and be responsible for the ongoing Service delivery of Cruse’s first tier of support to bereaved people across England, Northern Ireland and Wales. You will join dedicated and passionate team. This includes our Helpline Telephone Support, and Email Services. 

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 21st March 2025, We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 28th March 2025, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Regional Manager - London

This is a remote role, requiring regular travel to London.

About Career Ready

We are a UK-wide social mobility charity that believes that every young person deserves the opportunity to enjoy a rewarding future.

We were founded in 2002 by leading business figures with a mission: to boost social mobility by empowering young people and giving their talents a platform to flourish. Since then, we’ve grown across the UK to support young people in areas of need.

Our programme gives young people the key skills, confidence, and experiences they need to kickstart their futures. In partnership with our network we deliver a targeted programme providing young people aged 15-18 with a paid internship and mentor, workplace visits, and skills masterclasses.

Our organisational values underpin how we work and are at the core of everything we do. Career Ready’s values are: trust, bravery, collaboration, empowerment and inclusion.

Role Purpose

This is an exciting opportunity to join our dedicated team of Regional Managers, where you will work in partnership with employers and schools to deliver our impactful programme.

The main purpose of this role is to grow, develop and deliver all aspects of the day-to-day relationship management of:

· Schools and colleges running the Career Ready programme

· Local employer supporters, corporate partners supporters, other key local stakeholders and networks

You will be responsible for a local patch which currently typically consists of 5-6 schools or colleges and a portfolio of employer partnerships. Regional Managers are also responsible for building and maintaining a local network of employer supporters and seeking opportunities for new employer support.

There will be opportunities to be creative, as well as being autonomous in how you run and develop the programme with the Career Ready schools and colleges in your area.

What you’ll bring to the role

This is a wonderful role that requires passion for our purpose and a broad range of skills, experience and the ability to demonstrate an understanding of the environments we operate in. You can develop, grow and maintain valuable and valued relationships through your motivation for what we do, with a passion that inspires and engages others, alongside the capacity to identify and manage multiple priorities. You need to thrive on attention to detail, be able to listen to what is not said, be well organised and confident to engage with and influence a wide range of people.  You will research and approach opportunities and outcomes with an entrepreneurial mindset.

For the essential key qualities and skills required for this role, please see the candidate pack.

This role is homebased.  As you will be regularly required to attend different locations in London area to deliver your role, we ask that candidates live within an approximate 30-minute travel time of, at least, one of the centres (schools and colleges) they will be working with.  Please see the link to further information about our locations in the candidate pack.

Benefits

You will be rewarded with the following benefits:

· 6% contribution to personal pension plan, subject to 3% employee contribution.

· Annual leave: 25 days per annum plus bank/public holidays. The charity is also closed between Christmas and New Year and there are an additional 2 days of leave available in August. Career Ready also allows flexible use of 7 Bank & Public Holidays

· Interest-free season ticket or bicycle purchase loans (or Cycle to Work Scheme).

· Access to both our Reward Gateway Portal and an Employee Assistance Programme.

· Flexible working.

· Work from home allowance and paid travel expenses.

We regret that Career Ready is unable to offer visa sponsorship and candidates must be able to demonstrate their right to work in the UK. In accordance with our commitment to safeguarding, offers of employment are subject to completion of a DBS check. 

Timetable

Applications close at 9am on Thursday 3 April. 

Thursday 10 April Interview Stage 1 - 15 minute discussion exploring your motivations to apply, career background and strengths you would bring to our role. As well as an opportunity to ask us questions.

Wednesday 16 April Interview Stage 2 – Panel interview held via Teams.

How to apply

Please apply via Charity Jobs. You will be asked to submit your CV and to complete some application questions. You do not need to attach an additional cover letter, as these will not referred to for shortlisting purposes.

Our Mission

To beat vitiligo by eradicating the psychological, social and physical effects on people’s lives and by finding effective treatments and a cure.

Purpose of the role 

The Head of Support Services is responsible for leading the delivery of The Vitiligo Society’s tailored support to patients with vitiligo and their families, and contributing to the strategic development of the organisation and its services. 

Your Experience

We are looking for a candidate (or candidates) who either have a background in charity service management & safeguarding, or working in healthcare, nursing or mental health support.

Key responsibilities:

People Management 

• Oversee the engagement of volunteers involved in the delivery of The Vitiligo Society’s services and input into the overall development and structure of volunteering across the organisation. 

• Build, and encourage, positive working relationships with other staff to ensure members receive relevant information at the right time and that communications reflect the lived experience of individuals affected by vitiligo.

Service Development & Delivery 

• Develop clear operational plans to deliver The Vitiligo Society’s organisational strategy across services.

• Lead the Support Services Volunteer Team and grow The Vitiligo Society’s services in line with the charity’s overall growth strategy and priorities whilst ensuring quality, sustainability and safe operating practice remain at the forefront.

• Be part of a rota of staff & volunteers answering the Society's helpline

• Deliver direct support to individuals affected by vitiligo, supporting them through their diagnosis and treatment journey.

• Manage the budgets for service delivery.

• Identify opportunities to improve our current support and develop new activities with a particular focus on patient and family support.

• Develop and embed robust monitoring and evaluation processes across all services and provide reports to the Charity Director, the Board and funders as required.

• Champion an evidence-based research and insights approach to service development and delivery, especially Health Psychology.

Safeguarding 

• Appointed Designated Safeguarding Lead. 

• Lead on the development of delivery of The Vitiligo Society’s approach to safeguarding children and adults at risk including policy and process development.

• Ensure that the outputs of all The Vitiligo Society’s services are in line with the relevant safeguarding legislation and best practice.

Wider Impact

• To lead on the development and nurturing of partnerships with healthcare professionals, education professionals and voluntary organisations.

• To lead on Technology Appraisal submissions with NICE and work with other healthcare regulatory bodies to ensure fair access for patients to the latest vitiligo treatment innovations.

Fundraising

• Contribute to funding applications related to service development and delivery, as appropriate.

• Contribute to reports to funders & donors, as required.

• Develop and grow the Services Team’s income generation capacity by working in partnership with fundraising colleagues.

Other

• Attend The Vitiligo Society events when required to support staff and volunteers in the delivery of activities. 

This is a two year fixed term role until 31 March 2027. Applicants need to be based in the UK. We will consider a job share if we have two strong candidates interested in a part-time position. Salary and benefits will then be pro-rata.

Join Addiction Family Support

Addiction Family Support is a UK-based charity dedicated to supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Family Support Worker (Bereavement)

As a Family Support Worker at Addiction Family Support, you will provide crucial emotional and practical assistance to individuals bereaved by the loss of a loved one due to addiction. You will be responsible for delivering a range of services to provide support to people bereaved (and affected) by someone else’s harmful use of alcohol, drugs or gambling. Through both individual and group support, you will offer a compassionate and understanding presence, helping people navigate grief and loss in a safe and supportive environment.

Our service delivery takes place via several methods, including taking calls on our telephone Helpline, responding to emails through our email service and delivering the 5-Step Method intervention to individuals, couples and groups and facilitating group support via an online platform.

Working patterns are flexible to allow our services to run from 9am and 9pm 7 days a week. You may be expected to work on a rota basis, covering shifts during this period.

We would hope to be able to offer more hours per week in time when funding allows it.

You will need to be confident in your ability to provide support via a variety of remote and digital platforms, being able to respond to immediate requests for support. You will be an active and involved member of our team and contribute to all aspects of our work to help us achieve our strategic goals and work towards achieving our vision.

Responsibilities:

• Offer empathetic and non-judgmental emotional support to those affected by the bereavement of a loved one due to addiction (via a Helpline and adapted 5-Step Method).
• Provide information, literature, and resources to help individuals and groups manage grief and cope with their situations.
• Facilitate or co-facilitate bereavement support group meetings, creating a safe space for participants to share their experiences and provide mutual support.
• Respond to inquiries and offer structured emotional support through helplines or support groups, following guidelines and safeguarding practices.
• Maintain accurate and confidential records in line with GDPR and the charity’s policies.
• Ensure safeguarding concerns are addressed promptly and signpost individuals to additional services where appropriate.

Ongoing Support

As a Family Support Worker, you will have access to regular supervision and peer support, ensuring you feel confident and equipped in your role. Development opportunities are available to help you grow in your position and enhance the support you provide. 

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

The deadline for submitting applications is 10.00am Friday 28 March 2025.

Interviews will be held Thursday 3 April 2025.