Support Service Manager Jobs in London, Greater London
Role: Associate Director of Communications
Location: Remote
Work pattern: 35 hours per week
Salary: Up to £71,460 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Associate Director of Communications:
- take accountability and leadership for Cats Protection’s integrated communications, providing strategic leadership of the function
- take a strategic approach to integrating different approaches to communications to a deliver a proactive strategy which delivers against agreed organisational priorities
- lead, manage, and motivate the Communications team in line with Cats Protection’s people policies
- responsible for the successful delivery of Public Relations campaigns ensuring objectives are met and work is achieved within budget
- build a culture of positive engagement across functions and promote and role model the values and behaviours of the charity
- maximise the value for money achieved by the charity’s expenditure, with responsibility and accountability for the planning and management of the Communications budget
- work in collaboration with members of the Senior Management team, to fulfil all duties and responsibilities set out in the terms of reference
About the Communications Department
The newly formed Communications department consists of three functions;
- Digital – respnsible for the digital footprint of the organisation across social media and website, creating content and supporting engagement across branches and teams
- Internal communications – delivering creative and effective communications strategies to ensure effective engagement of employees and volunteers
- Media – responsible for developing and delivering innovative strategies to enhance and protect Cats Protection’s reputation in the media, through national stories and supporting local branches and centres
Together, these functions are responsible for the external voice and visibility of Cats Protection, delivering integrated, impactful messages and campaigns in support of organisational priorities.
What we’re looking for in our Associate Director of Communications:
- experience developing and integrating new teams
- excellent understanding of communications metrics
- experience of working with media outlets and/or social media channels
- significant experience of overseeing the work of a communications team
- experience of working and developing an internal communication function
- a thorough understanding of strategy, planning, risk management and dependency planning
- the ability to make sound and logical decisions
- ability to build strong, trusted relationships and influence where needed
- strong planning and organisational skills
- excellent management skills, including change management
- knowledge of UK communications outlets
- experience with databases & monitoring systems
- an understanding of working with a network of volunteers to deliver impact
What we can offer you:
- range of health benefits
- 25 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested?
Application closing date: 06 November 2024
Virtual interview date: TBC
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
Making a better life for cats, because life is better with cats
Funded By: London Borough of Southwark
This is an exciting opportunity for a Gateway Assessor or Advice Worker with a minimum of three months experience to be fast tracked through the full Citizens Advice Generalist Adviser training programme. Once having completed an initial four weeks training period you will be allocated to work on one of a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.
- You must be a trained Gateway Assessor with a minimum of three months experience.
- An understanding of the advice needs and issues of the local community in a diverse inner-city area
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Interviews will take place on Tuesday 5 November 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Community Coordinator (North London)
Reporting To: Community Engagement Manager
Salary: £28,000 - £34,000 pro rata
Contract Type: Full-time, Permanent.
About The Felix Project
The Felix Project is London’s leading food redistribution charity, dedicated to ensuring good food is never wasted and no one goes hungry. Last year, our nearly 180 staff and over 15,000 volunteers collected 32 million meals of surplus food, distributing it to Londoners in need through a network of over 1,100 community organisations, charities, and schools.
In London, one in five households with children lack reliable access to nutritious food, while the UK wastes 20 tonnes of food per second. The cost of living in London has risen by 24% in the last three years, and food prices continue to climb. About 14% of working families have turned to food support services for the first time in the past year, and 100,000 London families have less than £3 a day for food.
Our work has never been more needed, and demand continues to grow: we are building our expertise and impact in response. The Felix Project now operates from four main depots in North, South, East, and West London, with ‘point-to-point’ projects in Central London and Canary Wharf. The East London depot has a kitchen producing up to 5,000 meals per day from surplus food. A new 'Multibank' in Ealing distributes non-food essentials.
Purpose of the Job:
Based in one of our operational warehouses you will help support Felix’s missions through the development of a network of charities, community groups and other key stakeholders involved supporting vulnerable Londoners across London. Your work will help to build the network’s capacity to accept and distribute food through our depot operations, Green Scheme & Felix Connect and non-food items through Felix’s Multibank.
The Community Coordinator role will support the depot and operational teams, responding to enquiries from the community network to help ensure the smooth flow of food and non-food items whilst delivering excellent customer service. This will include ensuring recipients of our food are compliant with all relevant legislation and guidance as required by our food partners and food business operators.
Your work will help us to effectively monitor and evaluate our growth against our strategic objectives through robust data collection, monitoring and updating using our CRM system.
Benefits
- 25 days annual leave per annum (+ bank holidays) plus up to 5 days additional leave for length of service.
- Enhanced Maternity and Paternity leave.
- Birthday day off.
- Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
- Training and development opportunities.
- Employee assistance programme including 24 Hour GP helpline.
- Cycle to Work Scheme.
- Opportunity for free meals whilst working at our depots.
- After work activities such as Felix’s softball team, running club and cycling club
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.
We are looking for a Fundraising and Events Coordinator to join our busy team. This entry-level role will work across our organisation and the successful candidate will gain valuable experience in fundraising, event planning and management and marketing.
Children and Families Across Borders will be marking our 70th anniversary in 2024 and will be using this special occasion to leverage funds and raise our profile.
The successful candidate will be responsible for the planning and management of large fundraising events. You will coordinate the event logistics and ensure that each event is successful. Working closely with the Deputy CEO, you will help to promote both events to CFAB’s donors and prospects and research and identify potential event sponsors.
You will also help us to work on our annual online fundraising campaign, The Big Give Christmas Challenge. Working with both the fundraising and marketing team, you will help us to create initial design concepts and draft copy. You will help us to clean and segment donor and prospect data and log all communications on our CRM database.
This position will also play an important role in creating our donor communications throughout the year including regular updates and our annual impact report.
In addition, the candidate will also be responsible for some administrative functions including updating our CRM database, prospect research and collecting data on our services.
This role is being funded by the Rank Foundation’s Time to Shine programme. This is a leadership programme to address both the increasing demands of the social sector to improve business capability skills and to address the wide-spread challenge of under-employment faced by many people.
As well as providing valuable funding for the position, the Time to Shine programme also incorporates a range of personal and professional development activities for the Time to Shine leader, their line manager and in turn, the whole organisation. Alongside your main duties listed here, the successful candidate will also participate in a structured programme of learning sessions to help your own development and progress as an emerging leader.
The client requests no contact from agencies or media sales.
Inclusion North exists to make inclusion a reality for all people with a learning disability, autistic people and their families. We are looking for an experienced leader who can rise to the challenge of taking Inclusion North forward into the next exciting phase of our development.
This is an excellent time to join Inclusion North. The organisation is strong and well-established with a solid reputation and a busy portfolio of work. But we also have the capacity to grow and develop, taking the excellent work we have created to a wider audience and seeking new opportunities to have an even greater impact.
We pride ourselves on being an excellent employer that takes the development and wellbeing of its people seriously, so the successful candidate can look forward to a robust induction, ongoing support and supervision and a range of development opportunities.
As a values-led organisation, it is not just what we do that matters but how we do it. Inclusion North is founded on an equal partnership between people with lived experience of learning disability and autism and their families, and people who bring their professional experience of making inclusion a reality. We are looking for a leader who embodies these values to join our dedicated team.
If you feel excited by the challenge of leading Inclusion North into the future and you have the values, skills and experience that we are looking for we look forward to receiving your application.
Hours, contract period and location
Full time, 37.5 hours per week (candidates can request flexible working). Permanent contract.
Home-based. The role requires some travel across the North East, North Cumbria, Yorkshire, Humber and Derbyshire.
Salary: £57,000 - £65,000 depending on experience
Closing date for applications: 9.30am Monday 28th October 2024
We are a Disability Confident Employer.
Informal online information sessions - Monday 7th October 6.30pm and Tuesday 8th October 12.30pm
First Stage interviews online - week beginning 11th November
Second Stage interviews – candidates will be required to attend a full day face to face in York 21st November
Informal online information sessions - Monday 7th October 6.30pm and Tuesday 8th October 12.30pm
First Stage interviews online - week beginning 11th November
Second Stage interviews – candidates will be required to attend a full day face to face in York 21st November
The client requests no contact from agencies or media sales.
We're looking for an experienced, creative, and passionate Senior Youth Worker to join our amazing team at Peer Power Youth. You'll be responsible for leading, delivering and evaluating young people’s involvement in our creative ‘voice and influence’ projects, where you will co-create and work alongside young people in secure settings and the community. You will also have the chance to lead on a specialist area of work within the team.
You’ll be working alongside Youth Worker colleagues to develop strong, trusted and caring relationships with a cohort of young people, and you will ensure that activities are co-created, creative, safe, inclusive, and develop the skills and expertise of the young people involved. This is an exciting role where you'll be out and about working right alongside young people and colleagues to make real change both on an individual and system level!
The client requests no contact from agencies or media sales.
For full information on this role, including the key responsibilities and person specification, please view the job pack.
Applications close at 23:59 on Sunday 27th October 2024
The Organisation
ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.
The Opportunity
We are seeking a Director to help lead, develop and grow our Evaluation practice. The Director will sit on our Practice Board and be a key part of the leadership team guiding the success of the practice both commercially and in terms of social impact.
We design and deliver high-quality research and evaluation projects that help our partners make better decisions for children using good evidence. We work with more than 1,400 schools and 80 education organisations each year, with a wide range of partners including schools and multi-academy Trusts, charities and edtech companies, and the public sector.
The Director role will lead business development and strategic partnerships, support and oversee evaluation delivery, and hold a number of strategic responsibilities. For the right candidate we hope it will be both a challenging and rewarding opportunity to shape the direction of a growing social enterprise and help our partners make better decisions to benefit young people.
Who we are looking for
We are looking for someone with experience in research and evaluation, business development, and leadership and management. We are particularly interested in experience of delivering quantitative impact evaluations, though are open to hearing from a range of candidates. Experience and understanding of the UK education system would also be an asset.
Why Us?
As an organisation we care about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:
• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
• Personal excellence: we invest significantly in professional development, including an external mentor, an individual CPD budget, and formal and informal training and support
• Mental health and wellbeing: access to health and wellbeing advice and free therapist support.
As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.
For the full specification of skills that we hope that the successful applicant will bring, as well as what we offer as an employer, please see the job pack.
The client requests no contact from agencies or media sales.
Enquiries Officer
Full time, Fixed Term Contract – 9 months
£31,525 to £34,306 per annum plus pension, medical and dental insurance
25 days holiday (plus 3 additional days to be taken between Christmas and New Year)
4pm finish on Fridays
Central London location (Covent Garden) – hybrid working available after induction
REPORTS TO
Enquiries Team Leader
OVERVIEW
The Masonic Charitable Foundation is looking for an experienced adviser to join our frontline Advice, Support & Enquiries Team managing all enquiries via the advice line and electronic/mail channels. Each month we receive hundreds of phone calls and emails from people who need our help. The team’s Advisers are often the first point of contact with the MCF and play a key role in our grants process.
You will need excellent customer service skills, a high level of personal resilience, ability to quickly build a good rapport with callers and be a team player who is willing to support colleagues and prioritise the needs of the team. Previous experience in a comparable role is desirable.
Day to day responsibilities include answering calls and responding to emails from individuals and families for a range of support (including daily living costs, health and care and education), liaising with our Advice and Support Advisers and Visiting Volunteers, awarding grants for counselling and consultations and keeping the grants system up to date.
The team is based in our central London office on the edge of Covent Garden, with hybrid working available
Please note this job is subject to a basic DBS check.
MAIN DUTIES
· To answer calls and voicemails professionally and courteously, providing an excellent first impression of the charity
· To make an initial assessment of each enquiry to determine likely eligibility for support and to manage expectations appropriately
· To accurately record details of enquiries on the grants system
· To process small grants to enable applicants to access medical consultations and Mental Health Assessments
· To signpost applicants to other sources of advice as appropriate
· To work effectively as part of the team, collaborating and supporting colleagues
· To act as the first point of contact and to build and maintain excellent working relationships with our Provincial contacts
PERSON SPECIFICATION
Essential
· Previous experience of working/volunteering within the charity, advocacy or social sector, or a grant making organisation
· Excellent customer service skills
· Polite and calm telephone manner
· Ability to tailor communication to suit audience
· Ability to diffuse high-emotion calls
· Able to quickly establish rapport
· Strong written skills – ability to communicate in a clear and concise manner
· High levels of emotional intelligence and personal resilience, some callers will be distressed and their circumstances can be distressing
· Ability to work well under pressure
· Organisation and effectiveness
· Prioritisation
· Meeting deadlines
· Attention to detail
· Team working
· Ability and willingness to put the team first
· Supporting and collaborating with colleagues
· Build and maintain effective working relationships
· IT, particularly MS Office applications
Desirable
· Experience of working on an advice line, helpline, contact centre or similar
· Previous customer-facing role
· Working within an advisory role
· Experience of working alongside volunteers.
· Administration
HOW TO APPLY
Please submit both a CV and covering letter explaining why you are interested in the role and how you meet the person specification
The client requests no contact from agencies or media sales.
This is a new role, and an exciting time to join our well-regarded and high performing team.
We are looking for someone who:
- has a good understanding of human rights in the UK, including the practical reality of everyday rights and the potential for these rights to provide real-world protections for people and communities experiencing inequality and injustice;
- has a good understanding of the experiences, strengths and needs of communities across South West England, particularly Black and minoritised communities;
- is experienced in working collaboratively with civil society organisations and activists on programmes for change.
- is an excellent project manager and a positive, can-do team player who relishes a challenge.
You will be based in or within easy reach of Bristol and have an existing right to work in the UK.
We are committed to supporting professional development, and flexible working.
Please complete and submit both a CV and the application form/covering letter.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Job Title: Finance Officer
Reports to: Office Manager
Location:Borough High Street, London SE1
Contract: Permanent
Hours: 28 hrs per week (over 4 days)
Salary: £24,000 (£32,200 FTE)
Background and purpose
Background and purpose
We are the only UK-wide charity for all those affected by a genetic bleeding disorder; a community of individuals and families, healthcare professionals and supporters. For 70 years we have campaigned for better treatment, been a source of information and advice, and supported people living with long-term conditions.
We want to ensure that everyone affected by a bleeding disorder:
- Lives the best life that they can
- Never feels alone or isolated
- Feels empowered and confident
We do this by:
- Raising awareness about bleeding disorders
- Providing support at all life stages
- Influencing and advocating on policy and access to treatment
More than 36,000 men, women and children in the UK have a diagnosed bleeding disorder, and the number rises every year. Membership of The Haemophilia Society is free and open to all.
The role
- To provide administrative support to the CEO and Office Manager in managing, processing and troubleshooting various accounts and transactions, to ensure income and outgoings are timely and accurately recorded.
Main responsibilities:
- Accurate and timely processing of Invoices on Xero
- Obtaining authorisation of the budget holder for the expenditure
- Preparing Income batches on Access CRM
- Creating new records on Access CRM
- Managing petty cash transactions
- Processing credit card income
- Processing credit card expenditure
- Issue invoices to customers based on services rendered and/or goods sold
- Review and process employee expenses
- Making bank deposits and keep up records
- Tracking expenses as they relate to specific projects
- Validating invoices against items or services received
- Checking all financial transactions for accuracy
- Answering calls
- Provide additional support as required
- Helping with Annual Audit
- Fielding all finance enquiries both internal and external
- Creating DD instructions
- Reconciling account software with the bank account.
Requirements:
- To be successful in this role, you’ll need to have at least some previous experience in a similar role.
- You’ll have an analytical and methodical approach, maintaining the highest levels of accuracy - attention to detail is crucial
- You’ll also have good working knowledge of Office 365, Excel, Xero and Access CRM, or a similar database system.
General:
- Be an effective member of the team, recognising, respecting and promoting the different roles and diversity of the individuals in the team and presenting a positive impression of the team and the organisation.
- Undertake any other tasks that may be requested.
- Be prepared to travel throughout the UK and to work varying hours including evenings and weekends as required. This post is subject to advanced DBS clearance and appropriate references.
THS is an equals opportunity employer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Coordinator, Committees and Council is an integral role at the Society providing high quality administrative and committee support to the Chief Executive and Chair of Trustees.
In this role you will have the opportunity to work with senior leaders and intensive care professionals to ensure that the Society meets the needs of its beneficiaries and delivers impact for this high-profile national organisation.
To apply: Send your CV and a supporting statement of no more than 300 words explaining how you meet the essential and desirable criteria for the role.
Reed Finance are proud to be working exclusively with London Design & Engineering University Technical College in appointing a Chief Financial Officer (CFO) to oversee all financial aspects of their educational institutions, including the UTC, the 6th Form, and the Engineering Skills College. The CFO will be responsible for strategic financial planning, managing financial risks, financial reporting, and ensuring sustainable economic health.
This is an exciting time to be joining when significant and substantial growth is being planned, which you will be pivotal in supporting the delivery of. We are seeking an insightful and highly strategic individual who has the ability and appetite to influence at both micro and macro level. An engaging individual, comfortable with leading day-to-day operations and presenting to trustees and external organisations.
Key deliverables of the role:
- Advise the CEO and board on financial strategy and operations.
- Develop and implement the trust’s strategy, providing financial analysis and guidance on all activities.
- Conduct financial due diligence on potential new members of the trust and report recommendations.
- Manage the budget process, ensuring alignment with the trust’s strategic objectives.
- Develop and monitor the trust’s business plan using effective financial and budget modelling.
- Ensure robust financial management through the development and monitoring of financial policies and procedures.
- Manage internal and external audit procedures, ensuring compliance and addressing any recommendations.
- Oversee the trust’s commercial contracts and procurement procedures to achieve financial efficiencies.
- Complete and submit financial returns as required by regulatory bodies.
- Manage the central finance team, ensuring professional development and best practices.
Required Skills & Qualifications:
- Professional accounting qualification (ACA, ACCA, CIMA, or equivalent).
- Bachelor’s degree or higher in Finance, Accounting, Business Administration, or a related field.
- Proven experience in a senior financial leadership role within a similar sized organisation.
- Demonstrated success in financial planning, analysis, and strategy development.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively at all levels.
- Strategic thinker with strong project management skills.
- In-depth knowledge of financial regulations, standards, and best practices.
Benefits:
- Competitive salary package.
- Opportunities for professional development and growth.
- Dynamic and supportive work environment.
- Contribution to significant educational initiatives.
- Hybrid working available, typically one day per week working from home, though consideration for two working days from home will be given for the right individual.
The closing date for applications, which will require a tailored CV and supporting statement is midnight on Sunday November 3rd.
Job Title: Fundraising Officer– UK based
Contract type: Permanent – part time 21 hours per week
Salary: £28,000 FTE
Base: Remote
Reports to: Fundraiser
Do you want to make a difference to the lives of others? Do you want to work with like-minded professionals in a great team?
Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We listen, offer help and guidance and we develop projects that really can make a positive difference.
Rees Foundation delivers learning and development opportunities to public and voluntary sector commissioners, businesses, other agencies, and professionals.
The Fundraising Officer will join the charity during an exciting time as it grows and expands its business development, fundraising and income generation.
This role can be undertaken remotely so we are accepting applications from anywhere in the UK, although you will be required to attend the office in Worcestershire at least monthly.
There will be some UK travel required on occasion so the successful candidate should be willing to travel.
Position Overview
We are seeking a highly motivated and organised individual to join our team as a Fundraising Officer. In this role, you will play a vital part in supporting our fundraising efforts to advance our impact in supporting care experienced people.
The Fundraising Assistant will work closely with the Fundraiser to execute various administrative and operational fundraising activities, manage donor relationships, and contribute to the overall success of our fundraising initiatives.
We’re looking for someone with great people skills, as well as drive, initiative, and determination. You’ll excel in communication, both face-to-face and in writing, with a knack for crafting persuasive funding proposals tailored to various stakeholders. You’ll be diligent with details and accuracy and have a dynamic approach to your work. You will be a natural problem solver, always looking to improve upon current processes to enhance efficiency. You will develop and maintain both internal and external contacts and be able to research and undertake analysis of funding streams, bids, and tenders and support in their collation and submission.
Responsibilities include but may not be limited to:
Prospect Research:
Conduct research on prospective donors, including individuals, corporations, and foundations, to identify new funding opportunities and support donor cultivation efforts.
Communication:
Conduct research and develop compelling fundraising proposals for trusts, foundations, corporations, and individuals. Assist in creating and distributing engaging fundraising materials, including appeal letters, newsletters, and social media content, to captivate donors and promote our fundraising initiatives.
Donor Management:
Assist in maintaining donor records, including contact information, donation history, and communication preferences, using a CRM database.
Donation Processing:
Process donations, issue acknowledgment letters, and ensure accurate recording of donations in the database.
Fundraising Campaign Support:
Assist in the planning, coordination, and execution of fundraising campaigns and events, including mailings, online fundraising initiatives, and donor appreciation events.
Grant Administration:
Assist in the preparation of grant proposals, reports, and other grant-related materials, ensuring compliance with grant requirements and deadlines.
Reporting:
Generate reports on fundraising activities, donor trends, and campaign outcomes to track progress and inform decision-making.
Administrative Support:
Provide administrative support to the Fundraiser, including scheduling meetings, preparing documents, and managing correspondence.
Collaboration:
Collaborate with staff across departments to integrate fundraising efforts with other organizational activities and initiatives.
Strategic:
Work closely with the Fundraiser to develop and implement the charity’s fundraising and income development strategy.
It will be beneficial if you have a working knowledge of the UK charity framework and Fundraising Regulatory requirements.
Joining the Rees Foundation will give you the opportunity to thrive in a diverse and passionate working environment. You will be able to develop your commercial and Foundations/Trust bid writing and fundraising skills to secure vital resources and contribute to the growth and impact of the organisation. If you are passionate about making a positive difference, we invite you to apply for this exciting role.
The client requests no contact from agencies or media sales.
We are looking for a committed individual with strong experience of working with vulnerable women to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. You’ll need to be caring and professional, passionate about the vision and mission of Ella’s, and able to maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free.
Special conditions
● You will be asked to provide a basic DBS check.
● Due to the nature of this work, this role is for women only.
● The postholder is expected to take part in the out of hours on-call service.
● Ability and willingness to work flexibly, and at other Ella’s locations.
Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.
Job description
The purpose of this role is to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. The main responsibilities of this role are:
● Provide one-to-one support for safe house residents This includes ensuring that survivors understand their rights and that these are met, coaching survivors to identify and work towards their personal goals, supporting survivors to access appropriate services/treatment providers and ultimately be supported into independence.
● Manage social work students, placements and interns.
● Maintain and develop borough related relationships.
We are looking for a passionate individual who has strong experience of working with vulnerable women, is aligned with the vision and mission of Ella’s and can maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free. The role also offers opportunities to contribute to the direction and vision of Ella’s.
Key tasks
Casework provision
● Provide high quality casework support to residents (housing, financial, legal, mental health, and physical wellbeing support)
● Support survivor empowerment to speak out and self-advocate
● Carry out regular risk assessment with survivors and respond to any safeguarding concerns as per Ella’s’ safeguarding procedures
● Provide day-to-day support and build trusting relationships with the service users
● Be sensitive to the rapidly changing emotional and physical needs of the service users and respond accordingly
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Ensure casenote records are recorded within 24 hours of each service user contact using Ella’s’ case management system
● Assist service users with administrative tasks as required: reaching out to supporting agencies, booking appointments, form-filling, and attending appointments
● Assume an advocacy role during external appointments, if required
● Assist in writing covering letters and support letters to compliment service users’ application forms, advocate for the service user in specific needs, or to keep other organisations updated as required
● Research the requirements for benefit applications and assisting service users to complete (as required)
● Liaise effectively with other agencies involved in the care or support of service users to ensure their needs are sufficiently met
● Manage referrals and new intakes
● Help create survivor led support plans
● Work collaboratively with other accommodation caseworkers
● Encourage and supporting survivors to attend sessions and activities inside and outside of Ella's
Volunteer coordination
● Oversee social work students and/or interns placed within the safe house, with support from the service manager
● Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors
● Adhere to and ensure all students and interns have a good knowledge of Ella’s’ casework management forms and recording systems and oversee the consistent use of these
● Provide regular supervision to students and interns Safeguarding, and health and safety
● Work in collaboration with the Safehousee and Facilities Manager
● Ensure all major incidents, accidents, safeguarding concerns or potential hazards are managed, reported and recorded according to Ella’s’ policies and procedures
● Participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact; writing risk assessments as required
● Promote awareness of health and safety amongst service users, including those who use emergency/on call systems, fire prevention and control systems as necessary
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
● Participate in any relevant Safeguarding training and keep up to date with any changes to Ella’s’ safeguarding policies and procedures
Accommodation and risk management
● Run regular house meetings and house outings for residents
● Support residents with housing benefit and service charges
● Manage all paperwork in the premises, processing any personal data in accordance with Ella’s’ Data Protection Policy and procedures
● Handle emergency situations calmly and professionally
● Ensure all safety and security procedures are followed to keep self and others safe
● Maintain a safe and secure working environment
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
Other/general duties
● Develop strategic partnerships with local agencies working within the Violence Against Women and Girls sector and other local organisations or businesses that could enrich the work of Ella’s
● Take part in the out of hours on-call service
● Attend any training required for the role, keeping up to date with any developments and changes within the sector
● Represent the work at Ella’s with integrity at all times
● Adhere to all of Ella's policies and procedures at all times
● Be an active member of the organisation, attending any team meetings that are required and contribute to Ella's’ strategic goals and input into its direction of growth
● Attend monthly supervision with the service manager and keep in regular contact
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Support Ella’s’ fundraising and external communications by assisting with the gathering of stories, data and so on
● Complete any other duties as directed by the service manager which are within the scope of the role
See attachments for Person Specification and how to apply
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Canaan Project are seeking a Director to lead the organisation in to a new season of growing and strengthening our support for young women .
Canaan Project is a charity motivated by Christian ethos and values with a mission to work collaboratively with 11-19 year old girls and young women in Tower Hamlets to see them flourish, have broadened horizons and raised aspirations. We do this by providing experiences and opportunities through innovative approaches to youth work within schools and in the community.
Our vision is to see young women become;
Comfortable in their skin – young women who know and are secure in their inherent worth and unique identity, and who care for themselves holistically
Comfortable in their communities – young women who know the value of others and who are able to build and maintain healthy relationships
Comfortable in the wider world – young women who have broad horizons, have hope and aspirations for their future and use their resources, opportunities and influence to bring about good for themselves and others
The Director has oversight of the organisations effective running, ensuring it continues to meet its aims and objectives. This includes having oversight of all Canaan Project operations and activities, in conjunction with the Senior Young Women’s Worker and beingresponsible for the ongoing financial security of the project, fundraising, strategic planning and vision, development of all policies relating to the work including staff and volunteer management, safeguarding, and finance.
If you are passionate about girls and young women's work, are an enthusiastic and supportive leader and have a vision for how this grassroots project could support more girls in Tower Hamlets, we'd love to hear from you!
Please note:
Please note:
This role is open to female applicants only (this role is exempt under the Equality Act 2010, Schedule 9, Part 1, Paragraph 1).
In accordance with Schedule 9 of the Equality Act 2010, there is a Genuine Occupational Requirement for the successful candidate to be a committed Christian, as you will be expected to lead weekly prayer meetings with staff, and lead and encourage partners and stakeholders to pray for Canaan on a regular basis.
This post is subject to an Enhanced DBS check
You must be able to provide proof that you have the right to work in the UK