Support Planner Jobs

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you organised, a great communicator and problem-solver and passionate about supporting young people who face barriers to achieve sustainable employment?Then this role is for you.

We’re looking for a new Employment Partnerships Executive to join us for this London-based role. This is an exciting opportunity for someone to help us deliver our high-impact employment outcomes and support even more young people into work or further education. 

The important stuff 

Location: Hammersmith, London

Contract: Full-time, Permanent

Hours: Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £28,000

Closing date: Friday 21st February, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Interviews: Interviews to commence from Thursday 27th February

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process. Contact us for any enquiries regarding accessibility.

Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times.  

In this role, you’ll be responsible for:

Equipping and Supporting Spear Centres

• Spend time in Spear Centres to build a presence and trust with the Spear coaches, in order to provide better employment support for trainees.
• Provide additional support to Spear Centres outside of London as they develop their own employer network and local employment events.
• Serving as a liaison between Resurgo, the employer and Spear Centres in collecting and sharing job descriptions, trainee CVs, interview feedback and handover documents for successful hires.

Account Management and Administration

• Conduct due diligence checks on potential employers.
• Sustain links with corporates, employers and charities in order to generate employment opportunities for young people.
• Research and compile the weekly employment email with current vacancies and opportunities (which includes all new Spear Streamlined Centres) and contribute ‘Job of the Week’ to the weekly Spear Bulletin.
• Manage bespoke recruitment processes and logistics.
• Monthly reporting for national employer partners.
• Attend select online and in-person youth employment events on behalf of Resurgo and the Spear Programme.
• Support the wider Corporate and Employer Partnerships team in administrative tasks.

Support the Coordination of Employer Events

• Help to deliver central (London-based) Hire Me events with mass employment opportunities.
• Equip Spear Centres to run their own local employment activities/events, including effective review processes after the events.
• Track success of central and local events and the impact on education, employment and training (EET) statistics.
• Work with the Employer Partnerships Manager to develop and coordinate employer-related events, such as Coffee and Connect, or organise site visits for employers to a Spear training room or an insight session with a Spear coach.

Spear Alumni Network Coordinator

• Develop and run an alumni network/platform for Spear completers, keeping them updated with further job opportunities and creating a continued sense of community. 
• Work with the Resurgo Church Partnerships team to build a pipeline into the Spear Ambassadors group, giving Spear completers a voice in the continuous development of the Spear Programme and encouraging Spear completers to invite those they know to join Spear.
• With the Comms team, identify opportunities for Spear completers to become Brand Ambassadors who promote our work, ensuring success stories are celebrated and feeding into funding applications and reports.

Active participation in and support for Resurgo’s team and mission

• Help build and develop Resurgo’s ethos and Christian life as a team member including leading and contributing to daily team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.

This role will suit you if you are:

• A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform urban communities.
• Passionate about supporting young people who face barriers to achieve sustainable employment.
• An excellent communicator with strong relational skills and the ability to develop a rapport with and positively influence a range of audiences.
• Attention to detail, with the ability to complete administrative tasks to a high standard.
• Self-motivated forward planner who exercises initiative, with the ability to prioritise workload, including working well under pressure.
• Good IT skills, with a working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint (Salesforce desired, but training will be provided, if needed).

Desirable

• Experience in coaching and training delivery, and a desire to grow in this.
• Knowledge of the current employability landscape / experience in HR or recruitment processes.

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities.
• Excellent staff development and training opportunities, including our 5-day Coaching for Leadership (valued at £3,000).
• A fun, supportive culture where you are encouraged to bring your authentic self to work.
• A worshipping community, where you can pray and worship with your colleagues.
• 28 days annual leave (including Christmas Gift Days) plus bank holidays.
• Summer and autumn staff conference days, plus a two-night Christmas retreat.
• Excellent Health Insurance Benefits.

A couple of things to note:

This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)

Birchwood is a key charity focused on addressing homelessness, mental health, and social inclusion. We are committed to empowering our community through dedicated accommodation and support services. We seek a meticulous and proactive Finance Manager to oversee our financial operations and contribute to our mission through supporting strategic financial management and governance.

Job Summary

The Finance Manager will play a crucial role in managing the financial function of the Charity, ensuring the integrity and efficiency of our financial processes. The Finance Manager will also contribute directly to strategic financial planning and enhance operational efficiencies within the finance department. This position involves detailed oversight of financial transactions, compliance, and reporting, working closely with various funding bodies including local councils, NHS, and grant funders, as well as managing the financial aspects of properties owned by the charity.

Invitation to Tender 

Development of Praxis’ Strategic Plan 2026-2031 

 About Praxis

Praxis is an award-winning human rights charity fighting for migrant rights since 1983. We give advice, provide support, and campaign so that migrants and refugees in the UK can live with safety, dignity and respect. Our direct services support people in London, and our training and campaign work has national impact. Our core purpose is to help migrants in crisis or at risk, ensuring they can live in safety, overcome the barriers they face, and take control of their own future. From our East London base, we strive for a world where people are not defined by their immigration status, and everyone is treated with dignity and respect.

Purpose of the role

As our 2020-25 strategy draws to a close, we are seeking a dynamic and insightful consultant(s) to provide expert strategy support and facilitation that will result in the development of Praxis’ next Strategic Plan 2026-31. The consultant(s) will play a key role in helping us clarify our mission, set actionable goals, and develop a comprehensive strategy that aligns with our vision for the future.This process will help us focus our efforts and resources on securing the most impactful change for migrants and refugees at risk of destitution and homelessness. Undertaking this process now will help us ensure that our organisation is in a strong position to respond to future challenges including increasing hostility towards migrant communities, deepening economic inequality and the ongoing housing crisis.

Objectives of the consultancy

· Review our current vision, mission and values

· Identify the key strengths of our current approach and our impact areas.

· Explore areas for organisational development.

· Make recommendations for our strategic priorities for the next 5 years.

· Support the CEO and Board of Directors to draft a new Strategic Plan and updated Theory of Change that will guide our work from 2026-2031.

Relationships

The process will be led by the CEO in close collaboration with the Chair of the Board of Directors.

Person Specification

The CEO is looking for a thought partner who has the following:

• Demonstrable success in facilitating strategic planning processes, particularly for charities.

· Proven strategic and analytic skills, including the ability to identify and challenge on critical questions, choices, and pay-offs.

• Skilled at designing and leading workshops, managing group dynamics, and fostering consensus.
• Ability to communicate complex ideas clearly and effectively, both orally and in writing.
• Flexible and responsive to the evolving needs of the process and organisation.

· A general understanding of the immigration sector and the needs of people at the sharp end of immigration policy.

Our Values

These are the values everyone at Praxis is expected to work according. Candidates are required to support, uphold and sustain these values.

We listen to the needs of our community

We always start with the insight from the people we support

We strive for a better way

We are ambitious for change and use our passion and questioning spirit to help us make progress.

Everyone belongs here

We create respectful, empathetic relationships that ensure everyone feels valued and seen

We learn together

We make space for individual and collective learning so we can elevate our impact

Timeline

To register your expression of interest please send the proposal.

The deadline for submission is 24 February 2025 before 23:59.

We would like to appoint a consultant in March 2025 and conclude the process at the latest by end of January 2026.

Application process

We welcome expression of interest proposals, which should include:

· Proposed project process, including a rough breakdown of a five-month timeline for the project.

· Fee, including VAT (if applicable). Our budget for this work is limited to £10,000, including VAT.

· The names and CVs/ profiles of the consultant(s) and the role which they will play.

· Any additional value you would bring within the price.

To register your expression of interest please send the proposal.

The deadline for submission is 24 February 2025 before 23:59.

Further information about the interview process will be provided to successful applicants.

About the Role

Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40-year history. Over the last year support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation in the next five years, the corporate partnerships manager will play a key role in enabling over one million Palestinians to access improved healthcare annually by 2028

We are looking for an experienced Corporate Partnerships Manager to lead and grow our corporate fundraising programme. In this role, you will develop and implement strategies to cultivate and steward existing partnerships while identifying new opportunities for multi-year collaborations. You’ll create compelling proposals, deliver inspiring stewardship events, and work closely with teams across the organization to maximise marketing and engagement opportunities. 

About You

You will have a proven track record in corporate fundraising and business development, with experience creating strategic partnerships that drive results. With excellent communication and organisational skills, you excel at managing multiple projects, building relationships, and crafting innovative pitches. You’re proactive, data-driven, and adept at using insights to shape impactful programmes 

Duties and key responsibilities 

Leadership and Strategy 
• Support on the development of the corporate partnership programme. Working alongside 
the Head of Philanthropy to create a strategic plan that will identify, cultivate, solicit and 
steward a portfolio of existing corporate partners in line the overall fundraising strategy. 
• Monitor and analyse trends within corporate fundraising, both internally and externally, 
using these findings to influence the direction of the programme. 
• Develop a pipeline of new prospective corporate partners, working alongside the Prospect 
research manager. 

Relationship Development and Events
• Cultivate, engage and manage strong relationships with existing corporate partners with a 
focus on building strategic multi-year partnerships. 
• Create high quality, inspiring proposals, pitches and materials to maximise new 
opportunities. 
• Work with the communications and advocacy team to maximise marketing opportunities.
• Lead on the development of inspiring stewardship events that convey MAP’s work and 
impact to current and new corporate partners. 

Budget Management, reporting and compliance 
• Create three year rolling budgets and reforecasts, setting income and expenditure targets in 
collaboration with the Head of Philanthropy.
• Manage financial planning, reporting, and risk assessment for the Corporate Partnerships 
budget. 
• Ensure that the corporate partnerships programme adheres to due diligence procedures
and carry out regular due diligence reporting on existing corporate partnerships.
• Utilise and maintain the CRM database to ensure accurate reporting and stewardship.

General Responsibilities
• Support MAP’s mission, ethos and values. 
• Support and promote diversity and equality of opportunity in the workplace. 
• Abide by organisational policies, codes of conduct and practices. 
• Treat with confidentiality any personal, private or sensitive information about individual 
organisations and or clients or staff and MAP data.

PERSON SPECIFICATION
Experience
• Experience creating strategic corporate partnerships and stewardship plans that inspire 
MAP’s corporate partners and drive income. 
• Proven track record of corporate new business development.
• Skilled in performance reporting, data analysis and using insights to shape a corporate 
fundraising programme.
• Excellent project management skills, including managing multiple projects and priorities at 
once. 
• Experience in planning and budgeting – with proficiency in corporate partnership
forecasting. 

Knowledge, skills and abilities
• Excellent written and verbal communication skills.
• Effective management and leadership skills( Desirable)
• Highly proactive – excellent at networking, communicating and influencing. 

Education/training
• Corporate fundraising qualification and/or equivalent experience (desirable).

Personal attributes and other requirements
• Commitment to high standards, fostering trust and confidence in MAP’s fundraising 
initiatives.
• Commitment to a zero-tolerance policies on sexual exploitation & abuse/safeguarding. 
• Commitment to anti-discriminatory practices and equal opportunities.
• Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).
• An ability to apply awareness of diversity issues to all areas of work.
• Ability and willingness to work weekends/evenings in emergencies, and to travel 
overseas where necessary.

Oversee Vista’s financial health, operational efficiency, and HR management, ensuring we meet our ambitious goals.

Key Responsibilities:

· Strategic Leadership: Implement strategic plans and budgets, support the CEO and Board, drive cost-effectiveness, and lead team development.

· Financial Management: Develop and manage budgets, ensure compliance, provide financial guidance, and oversee audits.

· HR Management: Lead HR strategy, ensure legal compliance, manage performance, and foster a positive culture.

· Operations Management: Ensure efficient operations, manage IT systems, develop policies, and lead risk management.

Person Specification:

Education:

· Degree in finance, accounting, business, or related field.

· Qualified Accountant (ACA, CPA, ACCA, CIMA) or qualified by experience (AAT).

Experience:

· 3+ years in charity finance, operations, and HR.

· Experience in co-developing budgets, financial planning, and reporting for sound decision making.

· Experience with audits and compliance (charity commission)

· Strategic HR experience – able to drive a high performance, high support culture

Skills:

· Excellent communication skills – able to translate complex information to lay audience’s

· Collaborative, supportive and able to effectively manage competing priorities

Why Join Us?

· Flexible Working: Hybrid options for work-life balance.

· Professional Growth: Training and career development opportunities.

· Health & Wellbeing: Access to an EAP programme

· Pension Scheme: Competitive contributions.

· Generous Leave: Annual leave plus public holidays.

· Supportive Culture: Collaborative and inclusive environment driven by the needs of people affected by sight loss.

Passionate about making a difference? Apply now to join our team.

· Deadline for applications 9am Monday 24th February 

· Please include a CV and covering note including your reasons for applying.

· First interviews will be held online w/c 3rd March 2025.

This is an exciting opportunity to join a small but ambitious grassroots charity run by and for women seeking asylum. WAST has a proud track record of providing a safe space for women to come together in solidarity and campaign for justice in an increasingly hostile environment.

We are looking for the right person to work alongside WAST’s management group of women seeking asylum to successfully take forward WAST’s development priorities – supporting women through the asylum system, campaigning on the issues affecting them and supporting wellbeing through a trauma informed approach. You will work to maintain and develop WAST’s infrastructure and resources to ensure its continued strength and stability.

You will need to have relevant experience in charity or public sector management and fundraising, with a positive participatory leadership style. You will have excellent interpersonal and partnership building skills with a commitment to supporting women seeking asylum and to WAST’s values of compassion, respect, inclusion and empowerment.

WAST has recently restructured and expanded its staffing team. As Manager, you will be assisted by two part-time coordinators: the Engagement and Programme Coordinator (an established member of staff) and a new Coordinator role, which you will be expected to help define and recruit.

This is an exciting time for WAST as we look to develop with the growing needs of our organisation.

Background Information

WAST is run by and for women seeking asylum and currently has around 170 members. It was started in 2005 by WAST’s current Chair whilst fighting her own anti-deportation campaign and became a constituted charity in 2014. Its purpose remains to provide a safe space for women coming together in solidarity to offer support, share information and help each other to survive and to get their leave to remain in the UK. Women are at the sharp end of the ‘hostile environment’ with punitive government immigration policies and practice. WAST enables a process of empowerment through which women gain the confidence and strength to voice their experience and campaign for justice.

WAST is a place of hope and belonging with its core values of compassion, respect, inclusion and empowerment and its continuous development of its trauma informed peer support approach.

WAST is proud of its pioneering work giving a voice to women seeking asylum and inspiring other women around the country to set up similar groups. WAST has been at the forefront of national campaigning against detention, has published three books and created two plays, giving voice to women’s experiences.

Activities are led by the WAST Management Group elected by the membership and supported by WAST staff, currently a part-time Engagement and Programme Coordinator (and we will soon be recruiting for a second part-time coordinator role).

Application information

The post is based at the WAST office in central Manchester with some opportunity for remote working. The post is for 28 hours a week.

We welcome applications from all sections of the community. As an organisation led by and for women seeking asylum, we particularly encourage women with lived experience as a refugee or migrant.

There may be scope for the appointment to include a development phase for the right candidate. This could include the provision of some training and support to enable the post holder to fully meet all requirements of the role.

At The Elephant Group, we believe talent is everywhere, but opportunity is not. That’s where we come in. We’re on a mission to create fairer access to top universities for talented young people from underrepresented backgrounds. As our Programme Coordinator, you’ll play a significant role in helping us drive this change.

This is a chance to blend a love of delivering content to audiences via virtual and in person events with an enthusiasm for working with large groups of young people, schools and university partners. As well as this, you’ll have a flair for providing fantastic customer service with great project management, professional communication and organisation skills to juggle multiple events and programmes simultaneously. Lastly above all, you’ll have a passion for our mission to support young people to reach their full potential.

In the role, you’ll support our Head of Programmes in the delivery of our transformative programmes – Elephant Access and Meta Method. Programme Coordinators are at the heart of our programme delivery, taking an important role in  managing our online and in-person activities including webinars, school visits, and larger events such as our annual Launch, Spring Conference, and Summer Academy events. They also support our evaluation including data gathering and analysis, and lead our social media strategy for students.

We are a small charity with big plans. In 2024 we were short listed for the “Student Mobility Impact Award” and our inspiring CEO Jayne Taylor, was a finalist in the “Rising Chief Executive” category at the Third Sector Awards. 

This is a brilliant opportunity for a warm, relatable, hard-working graduate to make a difference from the work you do (as well as developing yourself) working in a fast-paced ambitious charity. Come and join our friendly herd!

Salary: £23,000- £26,000 depending on experience

Contract: Permanent (subject to a successful probation review at 3 months)

Hours: Full-time only (we are not able to offer job share or compressed hours)

Benefits: 28 days holiday plus 3 days at Christmas and bank holidays, 5% pension contribution, hybrid working, training & development opportunities

Location: Midlands/Yorkshire- Hybrid. Travel to partner schools in the Midlands & Yorkshire 2-3 times a week depending on business need (you must be able to drive), and occasional travel to London

You will need a suitable home working space. We will provide your equipment including furniture if required. You need to reside in Midlands or Yorkshire. Frequent organisational travel is expected with expenses paid.

Essential Skills and Experience

We welcome applications from people that have an enthusiasm for our social justice mission, the desire to develop themselves in the role and the following: 

• Confident, articulate public speaking, presenting and chairing to large groups including young people. 

• Enjoys delivering front led & interactive content.

• Strong written and verbal communication skills .

• Excellent programme/ project / event management skills . 

• Self-organised with an ability to prioritise

• You must have a valid driving licence

• Energised by interacting with our young people and enjoys delivering fantastic professional customer service. 

• Able to work proactively to overcome obstacles to achieve the organisation’s goals with a zeal for achieving excellence.

• Comfortable working in a changing environment using your initiative.

• Hold a undergraduate or post graduate UK degree  (Graduated within the last 5 years)

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
 

About the role:

We are looking for people interested in providing compassionate support to people affected by mental health problems. This includes supporting people with severe mental illness, and carers, families and friends. You will provide support by telephone, email and text, as well as forming a close team with our skilled volunteers, who you will help to oversee through their development.

SANEline Support Officers provide support to callers with a wide range of mental health problems, via our confidential crisis line, SANEline that is open 365 days a year.

The role would be for up to 5 days per week, a mixture of daytime shifts and frequent evening & weekend work to cover a 365 day service operating until 10.30pm.

Working on SANEline requires empathy and resilience and we take pride in providing a nurturing environment and unwavering support to our teams.

Starting Salary: £26 - 28k per annum depending on experience

About you:

- You must have experience of working in the mental health field.

- You are personable, highly compassionate, and genuinely interested in supporting people from all walks of life.

- You are a warm and confident communicator.

- You can work collaboratively with your team and volunteers to ensure delivery of a high-quality service on SANEline.

We are also keen to hear from people interested in different hours, or bank work, in particular those with counselling, psychology or therapy qualifications.
 

What can you expect?

- To work within SANE’s framework, including regular check-ins, debriefs, and weekly team meetings. To receive the full SANEline training and further online training opportunities within specific areas.

- To become part of an established and diverse team.

- To gain exposure to a wide range of mental health problems.

- To gain valuable practical experience in providing emotional support to vulnerable people.

- A culture where team members support and learn from each other.

- A warm supportive and encouraging environment.
 

Requirements: 

• Ideally 1 year mental health work experience 
• To undergo an enhanced DBS check
• Expected start date – April 2025
• For bank staff - availability of a minimum of 1 day every week – this can include weekends.
   

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
 

Closing date: Midday 26th February 2025
 

To apply: Please complete your application before the closing date, addressing all areas on the person specification (downloadable below) and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.

We’re looking for a highly organised and proactive individual with a proven track record of developing supporter acquisition campaigns across multiple channels such as paid search and social, email, telemarketing and offline channels.

Working for The Royal Marsden Cancer Charity offers you a challenging and rewarding career, as well as the chance to change the lives of those living with cancer.

The Individual Giving Senior Executive - Supporter Acquisition will be instrumental in the success of the Individual Giving team during ambitious growth plans, aimed at increasing income by over 60% in the next 5 years. You will be responsible for the delivery of core elements of the Supporter Acquisition programme, developing engaging communications / products and activity across multiple channels, such as paid search and social, email, telemarketing and offline channels. You will lead and deliver projects for the recruitment of new supporters to identify new audiences, optimise response, grow the supporter base and contribute to the lifetime value of supporters.

Please see full details in the job description. 

We are seeking a dedicated and enthusiastic Coordinator to join our team.

Are you looking for your new role within Peer Support?
Are you ready to manage support workers and facilitators? 
We would love to hear from you.

Post Overview

Viewpoint's Peer Coordinator will lead the development of Peer support and facilitation for the organisation. This involves managing, coordinating and driving forward the development of Peer support within our organisation. As the primary lead, you will be instrumental in the recruitment of Peer Support workers and facilitators, crafting individualised development plans in collaboration with peers, and providing essential supervision to guide their growth and success.

In addition to your involvement in peer support operations, you will take charge of coordinating and enhancing service user engagement initiatives focusing on drug and alcohol support services. Your expertise will contribute significantly to driving these critical engagement programs forward while making a lasting impact on the individuals we serve.

Your role as the Viewpoint Peer Support Coordinator, will mean that will be at the forefront of innovation, leading by example to inspire a team of dedicated Peer Support workers / facilitators.

The Important Bits

Location: This position is hybrid, meaning you'll split your time between working in the office and working remotely. You will need to be able to travel around Hertfordshire either by car or public transport regularly.

Hours: 30 hours per week

Salary: FTE £27,300 (Pro-rota for 30 hours £25,613)

Contract Term: 12 months fixed term

Pension: Viewpoint will contribute a sum equal to 5% of your annual salary to a pension provided that you contribute at least 3% of your annual salary to the pension scheme.

Annual Leave: Annual leave will commence following six months probationary period and will rise to 25 days plus 8 Bank holidays.

Other benefits: Training, Development, Supervision and access to an Employee Assistance Wellbeing Program

For the full job description and person specification please see attachment. 

Head to our website to apply!
Please note: We do not accept CVs

Retail Support Manager

Leeds, Yeadon and Ilkley with regular travel across the Yorkshire region

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Support Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As our Retail Support Manager, you will provide management cover at retail locations as required by the charity. Supporting the Retail Area Manager, you will manage the day-to-day operation of the shop that you are covering, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

Specifically, you will:

• Provide management cover at Retail locations as required by the charity currently including but not limited to Leeds, Yeadon and Ilkley Shops. This may also expand to include additional locations as the charity’s number of shops grows however depending on the role holder’s geographic location, we can agree which areas will be covered.
• Lead a team of volunteers to deliver an outstanding customer experience.
•  Deliver any volunteer training required and make every effort to create a welcoming and happy environment.
• Responsible for volunteer training and engagement, ensuring the volunteer management system is actively kept up to date in the absence of the Shop Manager.
• Ensure there is management cover and sufficient volunteers to operate all trading hours.
• Ensure accurate accounting and handling of assets (items donated and money received).
•  Responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes at each location.
• Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures at each location.
•  Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters

About You

To be considered for this role, you will need:

• To be ideally educated to A Level or equivalent.
• To have experience of managing people/volunteers including recruitment and development.
• To have experience of meeting and exceeding targets within a retail environment
• To be highly organised with good time management skills.
• To be able to prioritise workload and meet deadlines.
• To have excellent communication and interpersonal skills.
• To be able to motivate self and others.
• To have demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income are desirable.
• To have a full UK driving licence, access to own vehicle and ability and willingness to travel across Yorkshire.
•  A willingness and ability to safely lone work.
• To be willing to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
•  A check on your employment history, by seeking 2 references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• A DBS check at enhanced level.

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 10 February 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Retail Support Manager

Richmond, Northallerton and Pickering with regular travel across the Yorkshire region

We are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Retail Support Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As our Retail Support Manager, you will provide management cover at retail locations as required by the charity. Supporting the Retail Area Manager, you will manage the day-to-day operation of the shop that you are covering, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

Specifically, you will:

• Provide management cover at Retail locations as required by the charity currently including but not limited to Richmond, Northallerton and Pickering Shops. This may also expand to include additional locations as the charity’s number of shops grows however depending on the role holder’s geographic location, we can agree which areas will be covered.
• Lead a team of volunteers to deliver an outstanding customer experience.
• Deliver any volunteer training required and make every effort to create a welcoming and happy environment.
• Responsible for volunteer training and engagement, ensuring the volunteer management system is actively kept up to date in the absence of the Shop Manager.
• Ensure there is management cover and sufficient volunteers to operate all trading hours.
• Ensure accurate accounting and handling of assets (items donated and money received).
• Responsible for ensuring accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes at each location.
• Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures at each location.
• Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters

About You

To be considered for this role, you will need:

• To be ideally educated to A Level or equivalent.
• To have experience of managing people/volunteers including recruitment and development.
• To have experience of meeting and exceeding targets within a retail environment
• To be highly organised with good time management skills.
• To be able to prioritise workload and meet deadlines.
• To have excellent communication and interpersonal skills.
• To be able to motivate self and others.
• To have demonstrably strong planning, guiding and motivation skills to successfully achieve targeted income are desirable.
• To have a full UK driving licence, access to own vehicle and ability and willingness to travel across Yorkshire.
• A willingness and ability to safely lone work.
• To be willing to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
•  A check on your employment history, by seeking 2 references
• A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
• A DBS check at enhanced level.

Please note, this role is not eligible for a visa sponsorship.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 10 February 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English.

IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse. 

The post-holder will be responsible for providing intensive case work including risk assessments, safety planning, support, safety, assistance and follow up work to women and girls who are high risk of “Honour” Based Violence (HBV), forced marriage, Female Genital Mutilation (FGM) and domestic violence.  This will entail receiving and assessing referrals, practical assistance, emotional support and a safe environment to ensure that women and girls settle in the safe accommodation while promoting independence and well-being.

Justlife’s Vision

Making people's experience of temporary accommodation be short, safe and healthy.

About this role

The role of Health Engagement Worker will involve supporting a caseload of service users that are experiencing homelessness. The role requires the use of specialist knowledge and relationship skills to influence service users with varying degrees of mental health, addiction and trauma related issues to engage with health services.

This will include advocacy in registering them for medical services and accompanying them to appointments; assisting them in addressing all aspects of physical and mental health or substance addiction needs, as well as advocating or them to get access to source housing and social security benefits. Working collaboratively with our partners Arch Healthcare the role is dependent on good communication and joint working with a variety of partners and professionals.

The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.

A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.

Making decisions, “in the moment” to do the right thing to mitigate risk with service users can place high emotional demands on the job holder. The role is highly reactive, unpredictable and at times, chaotic. The role therefore requires a high degree of self-awareness to one’s own resilience levels and exercising appropriate levels of self-care.

Why do we exist

Justlife is in existence because we know thousands of people struggle to manage in poor and unsuitable temporary accommodation. Their stay isn’t temporary, they are likely to be suffering with deteriorating mental and physical health, becoming victims of crime, losing control of their life and even dying prematurely. We are working towards making their stays as short, safe and healthy as possible.

How do we operate?

Our values guide our work and are very important to us:

• Collaboration before competition
• People before programmes
•  Innovation before Institutions

What do we do?

Justlife delivers impactful services in Greater Manchester and Brighton & Hove, supporting and empowering people experiencing homelessness in temporary accommodation. We also drive positive system change across the national temporary accommodation sector, convening those with a common interest; people with lived experience, landlords, charities, local and national government, and carrying out research and gathering insights.

We aim to grow our impact and reach, supporting more people in temporary accommodation and to build a movement that brings about lasting positive change.

Why work for us?

Here at Justlife, we're committed to equality, diversity and inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, physical or mental ability, ethnicity and perspective.

Perks of working at Justlife

• Great holiday package! Starting at 27 days annual leave entitlement, plus bank holidays (increasing to 29 days after 5 years’ service and 30 days after 10 years’ service)
• Additional 5 days annual leave purchase scheme through salary sacrifice
• Enhanced pension contribution scheme, 5% Justlife contribution (correct at time of print)
• Cycle to work scheme
• 2 Volunteering days per year

Key terms and conditions

Job Title: Health Engagement Worker

Hours: 37.5 hours per week

Contract: Permanent

Normal hrs to be worked: Monday-Friday 9am-5pm

Location: Brighton

Salary: £28,743 per Annum

Application Process

To apply, please upload a covering letter addressing how you meet the person specification, together with an up to date CV and an Equal Opportunities.

Deadline for applications is 10th February, but we may close this early if enough suitable applicants are identified. Interviews will be held in the week of 17th February.

You will receive an automated email receipt of your submitted forms. If you do not hear from us by the end of Friday 14th February, please assume your application has been unsuccessful on this occasion. We are grateful to you for considering this role but unfortunately we are unable to provide feedback on unsuccessful shortlisting.

Role Summary

The role requires a high degree of motivation to support complex and vulnerable people, often in a lone-working situation. With a passion to work collaboratively with others for the good of our service users, and with some experience of working in a related field in a voluntary or paid capacity.

A high degree of emotional intelligence is required to support service users, many of whom have complex emotional needs, with backgrounds of trauma, neglect, abuse, crime and low self-worth. A role of this nature will experience a range of emotions from joy to grief and as such requires a high degree of resilience to cope with the emotional demands of the role.

Role Description

Service Delivery

Using frontline practical and procedural knowledge of working with complex service users to support them to engage with health care services during their housing vulnerability. This could include, but is not limited to;

• Assisting them in addressing housing, financial, health or wellbeing needs
• Accompanying them to appointments
• Connecting them with appropriate support services such as substance misuse services or food banks
• Collaborating with agencies such as the local authority, housing providers and support services
• Advocating on behalf of the service user to access medical care, housing and benefits.
• Maintaining regular contact, a listening ear and emotional support during times of crisis
• Helping increase their self-confidence and self-efficacy to improve their chances of moving on from homelessness
• Manage own calendar to deliver a caseload during periods of work-related pressure, including actively pursuing the project outcomes set for the project and individual clients.
• Use interpersonal and communication skills to provide support to service users and collaborate with others including colleagues, partner agencies, health care professionals and external agencies.
• Take duty of care seriously by assessing the service users social and environmental conditions, drawing out and passing on relevant information to and from healthcare professionals, ensuring client confidentiality is maintained.
• Use of excellent writing skills to prepare and submit housing applications along with a good working knowledge of housing legislation in order to advocate on behalf of service users.
• Support delivery of the activities programme where needed.
• Brief and liaise with other members of the team and external agencies regarding service users, enabling them to effectively carry out their roles.
• To record all service user data on the Inform system within the standards set by the organisation.
• Carry out light physical tasks, such as travelling to visit service users, shopping or lifting office equipment.
• Oversee work streams within the project as directed by the Project Lead.

Service Development

• Collaborate with the Advocacy and Patient Discharge Coordinater, maintain good standards of support for patients as well as good communication with hospital staff and the weekday in-reach team.
• Contribute to initiatives that seek to influence service improvements, implement changes and develop new interventions and support for clients.
• Provide reports and case studies when requested.
• To be part of and contribute to the Justlife staff team, attending meetings as appropriate and to be involved in appropriate staff development, training, supervision and reflective practice as well as continuing professional development and training events where appropriate and be committed to team events.

Research

• Supporting the wider Justlife vision to feed into research and help develop the service including the involvement of service users in design and delivery of the service.

This job description is intended as an outline indicator of general areas of activity and will be amended in light of the changing needs of Justlife. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework, and in performing other duties commensurate with these responsibilities, the band of the post and skills and qualification of the post-holder.

Person Specification

Experience

• Experience of working with vulnerable adults (those experiencing homelessness or housing vulnerability, or a comparable client group)
• Experience of working with drug and alcohol dependent adults or those experiencing poor mental health

Skills

• Care, empathy and skilled in dealing with emotionally vulnerable service users
• Excellent ability to engage with service users in an empowering manner
• Effective communication; written and oral skills
• Effective administrative and IT skills
• Excellent organisational skills

Knowledge

• Demonstrate knowledge of assessment, support planning and interventions that help clients experiencing homelessness or housing vulnerability to become and stay healthy.
• Demonstrate knowledge of the challenges and solutions to working with a client group who may be experiencing one or more of the following: poor health (physical and mental), substance misuse and homelessness.
• An understanding of health and safety policies and procedures that aim to keep staff and clients safe.

Personal Attributes

• Commitment to equal opportunities in our service delivery
• High self-awareness and the ability to maintain personal well-being through periods of pressure and stress
• Ability to be self-motivated and work well in a team or as a lone worker