Support Jobs
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of Role:
The ICT Officer will provide the first line technical support and ensures smooth ICT operations across the organisation. The role encompasses troubleshooting hardware/software and network issues, whilst managing devices via Microsoft Intune and maintaining Office 365 applications. Additionally, the ICT Officer is responsible for setting up and maintaining meeting room equipment, managing IT assets and ensuring security compliance. This hands-on position requires regular presence in the office to support the organisation’s ICT needs.
About the Role:
- Provide first-line technical support to end-users.
- Troubleshoot and resolve hardware, software and networking issues
- Respond to and resolve staff queries in a timely manner
- Ensure devices are up to dates, particularly with security patches and updates in the security centre.
- Assist in settings up and configuring PCs, monitors and other hardware.
- Manage office 365 applications and the admin centre.
About You:
To be successful in this role, you will need:
- Educated to Bachelor’s degree level.
- Proven experience in a similar help desk or IT support role.
- Proficiency in managing devices using Microsoft Intune.
- Strong knowledge of Office 365 applications and the admin centre.
- Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
- Good team work skills with the ability to work with different and sometime conflicting agendas.
Why you should Apply:
We are looking for someone who is passionate about helping others, enjoys problem-solving, and are looking for a role where you can make a real impact and growth. As an ICT Officer at Muslim Aid, you will ensure the smooth operation of our ICT systems and support our mission to make a positive impact. Provide first-line technical support, help overcome IT challenges, and achieve our strategic priorities. Join us and be part of a team dedicated to making a real difference through your expertise in ICT.
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
For application, please click on the link below:
OR
To apply please submit your cover letter (no more than 1 page) and CV.
- £6,079 per year (based on a full-time salary of £30,396)
- 7.5 hours per week
- Fixed-term contract until June 2026
- SEL Mind office (to be agreed), with travel across all SEL Mind boroughs
The Benefits Service within SEL Mind supports people with mental health problems to navigate the benefits system and challenge unfair decisions. The service currently operates across Bromley, Lewisham and Greenwich, delivered in partnership with local NHS. It includes dedicated welfare benefits specialists who provide casework support, and a cross-area team of volunteers who assist with form filling and assessments for health and disability benefits.
We are looking for a part-time Advice Projects Coordinator to support a new advice clinic to help people with mental health problems complete complex forms for health and disability benefits. We are looking for someone with experience of providing help with health and disability benefits, excellent organisational skills, and the ability to support and motivate a passionate team of volunteers.
This role will involve:
- Supporting clients to fill out health and disability benefits forms to a high standard
- Coordinating appointment bookings and a volunteer rota
- Helping clients access wider advice and support services
- Providing ad hoc support and guidance for volunteers
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Monday 29th July (11:59pm)
Likely interview date: Monday 12th August
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
The client requests no contact from agencies or media sales.
We're seeking a skilled and dedicated individual to join our team as a Young Person’s Worker. In this role, you will play a vital role in providing support to at-risk young people who are experiencing homelessness.
Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.
About the Role:
As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.
About you:
- You bring experience working with young people in the community and in accommodation services.
- Your toolkit includes practical skills in motivation and coaching young people
- Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
- You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
- A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 14th July @ midnight
Interview Date: Monday 22nd July or Tuesday 23rd July
This post will require an Enhanced DBS check to be processed for the successful applicant.
We have an exciting opportunity for a Service Delivery Manager to join the Domestic Abuse Specialist Service in Brighton & Hove. This role is full time working 37.5 hours per week and is offered on a hybrid basis working between home and our office in Brighton.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on trauma-informed support and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This hybrid role is based in Brighton & Hove. Applicants will need to be able to meet with staff where required, and to attend the Brighton office for team meetings, training sessions and other requirements as they arise. There is a mandatory office attendance requirement with a minimum of 1 day a week. You will work closely and collaboratively with a range of internal and external stakeholders as well as other statutory agencies and third sector organisations within Brighton and Hove.
Your role will include updating systems, and answering internal and external enquiries. Other roles will include updating and researching our Case Management System, providing management information and ad hoc support as needed. You will be organised, have the ability to multi task and form positive working relationships with both internal customers and stakeholders.
You will be resilient, confident, happy to work as part of a team and willing to constantly learn and adapt to new situations. You will enjoy being a part of a busy and varied working environment and can demonstrate an ability to communicate with both colleagues and external partners including investigating officers. You will have strong customer service ethics, be competent in the use of IT skills and know how to use a range of software packages on a PC. Training will be provided in the use of our Case Management System.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Hours: Full time
Pay: Up to £41 000 GBP (depending on experience)
Duration: Permanent
Location: Manchester, UK (Hybrid working available)
The Learning Design Specialist to design and coordinate development of learning solutions for humanitarian emergency preparedness.
The Learning Design Specialist at UK-Med is pivotal in enhancing the preparedness and competence of healthcare professionals for humanitarian emergency response initiatives.
The Learning Design Specialist focuses on efficiently designing and coordinating development of targeted training programs for both internal organisational audiences and external partners. The goal is to ensure that our Core Staff and a Register of approximately 1200 healthcare professionals worldwide are thoroughly equipped to provide exceptional care, leading to positive outcomes for the patients and communities we serve.
The Learning Design Specialist willinnovate and refine UK-Med's training content, ensuring it meets the specific needs of a diverse, global workforce. Expand the learning portfolio, incorporating digital, in-person, and simulation-based training tailored to strategic priorities. Establish and nurture partnerships to enhance our bespoke learning offerings, ensuring they meet the dynamic needs of our partners and maintain industry-leading standards.
The Learning Design Specialist will provide expert advice and support on designing effective learning solutions for external partners and conduct engaging and effective training sessions, both online and face-to-face, catering to the varied learning preferences and needs of the participants.
You will have a positive and flexible problem-solving approach and be willing, able, and ready to deploy to support all UK-Med programmes and projects.
We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference.
How to apply
We strongly recommend that you read theCandidate Information Pack - Learning Design Specialistbefore applying for this role.
To apply, please submit a current CV and a supporting letter (no more than 2 pages) that includes a detailed explanation of your suitability for this post with specific reference to the essential criteria in the person specification.
Applications must be submitted through our online jobs portalno later than Friday 5th July, 2024.
UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.
UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.
At First Days, we believe every child deserves the same start in life. That's why we empower families facing financial hardship by providing resources and support. We strive to create a community where our services are no longer needed, but until then, we're here to make a difference.
Join our passionate team as our Logistics Manager and play a vital role in ensuring families receive the help they need. You'll be the backbone of our operation, working alongside a dedicated team to maximise our impact.
What you'll do:
● Stock Management: Managing the end to end process of receiving donations and fulfilling orders from our Family Support Team into our Essential Items projects (School Days, Baby Bank, Safe Place to Sleep).
● Coordinate volunteers: Work with the team to recruit, train and manage our vital volunteer workforce to maximise the support we can give to families.
● Administrative and Data Management: Oversee the day to day administration of the organisation, line managing our administrator and data manager, to ensure that families are receiving the best service possible.
● Facilities Management: Ensuring our buildings are safe places to work and everything is in the right place at the right time to support families the best we can.
● Day to day line management: 3-4 direct reports, helping deliver logistical support across the organisation to be as efficient as we can be in our support for families.
● Events Support: Work with the events manager to ensure that all events equipment is ready, available and delivered for our fundraising events.
What you bring:
● Excellent people management skills: You will know how to get the best out of people and how to manage them well to achieve our goals.
● Training Expertise: Experience delivering training or instruction to small groups or individuals.
● Quick thinking and great organisational skills: You thrive on prioritising, delegating, and multitasking in a fast-paced environment.
● Team Player: Comfortable working in a collaborative, supportive environment where everyone contributes.
● Physical Strength: This role involves regular moving of stock, furniture and donations (with a team of volunteers).
● Values-Driven: A strong alignment with our mission of empowering families and building a stronger community.
● Tech Savvy: Proficient in using computers and willing to learn new software/apps to optimise our work.
● Detail-Oriented: A keen eye for accuracy and a commitment to upholding our high standards.
The client requests no contact from agencies or media sales.
We have an exciting new opportunity for an Operations Manager to join the management team of this well-known local charity. The successful person will be working alongside our Centre and Shop Managers, and together will work as a team with responsibility for the day to day running of the Charity. Volunteers are at the heart of our charity and are central to all we are able to achieve so previous experience of working with volunteer is desirable.
Romsey Cancer Support Centre (Jane Scarth House) is a registered charity that has been providing practical support since 1995 to anyone whose life is affected by cancer. For the last 10 years we have operated as a completely independent charity.
Jane Scarth House, in the centre of Romsey, is a walk-in centre providing emotional and practical support with all services provided free of charge. Only a couple of hundred yards from Jane Scarth House is Jane’s, the charity’s shop, whose profits are used solely to help fund the services from Jane Scarth House.
The Operations Manager will lead on the development and review of policies and procedures and the implementation and use of technology/systems to enhance our effectiveness. They will also ensure our processes are compliant with regulatory/financial controls and be able to oversee facilities and infrastructure.
This part-time (0.5) role is based in Jane Scarth House with some flexibility to work from home at times.
We are looking for someone who is a great team player, a good organiser, has experience of a multi-disciplinary operational role, can work on business/financial plans, can monitor a risk register, who likes variety, who can set their own schedule (and keep to it), is prepared to research topics and take advice on best practice and who more than anything wants to be part of the next stage of our charity’s development.
Please see the job description for more details.
The client requests no contact from agencies or media sales.
3 Positions Available
Permanent with funding until 31st March 2026
DNM £29,855.00
37 hours
We are looking for an experienced young people's practitioner. You will be confident in your work with young people and join our dynamic, ambitious team.
CHHAT provides a programme of targeted support services to identified, young people/young carers. The CHHAT practitioner will provide support to, and improve the physical, mental and emotional wellbeing of young carers and their family network. You will address a number of target areas for children/young people who are caring for/affected by parental/familial substance misuse and mental health.
Our engagement with young carers covers early to high intervention needs. We also support cases of historical parental substance use, where the young carer may, or may not still be residing with their parent, but continues to be affected by the experience.
In order to be successful with this role, you will need to be able to demonstrate that you have extensive experience of: -
Delivering direct interventions with vulnerable young people (8-25) on both a one to one and group work capacity. As well as working to support the family network.
Co-producing care and safety plans with young people that are young people led, focusing on both a relational & strength-based approach.
Extensive partnership working in a multi-agency environment to ensure that the needs and wishes of the young person are heard and acted upon.
You will work as part of a team and need to be able to work in a flexible way which includes flexing their day and work location as need indicates, including being based in the locality office in Chelmsford and working in the home environment to increase convenience and accessibility
You will need to demonstrate that you have:
-A relevant professional qualification working with vulnerable children and families is desired e.g., Diploma/degree in social work, counselling qualification, professional youth worker or related NVQ or degree. Or Substantial relevant experience of working with vulnerable young people facing significant challenges within this sector.
-Substantial experience of working with vulnerable young people and families that are hard to reach and from diverse backgrounds on both a one-to-one basis and through group work interventions.
-Experience of supporting adolescents who are dealing with complex and sensitive issues through offering advice and advocacy.
-Experience of partnership and multi-agency working.
-Experience of working on one's own and within a team.
-Experience of using IT based case management systems.
Closing date for applications will be 9th July 2024. If after 14 days, we have received enough applications we can close this vacancy from the 25th June onwards.
Interviews will be held in person on: 8th, 9th & 15th July 2024
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Training and Partnerships Officer
Part-Time 28 hours per week over 4 days | Permanent | Hybrid | Closing Date Sunday 28 July 2024
Salary: £22,400 pa (pro rata to £28,000 FTE)
Job Reference: TPO1 (Please quote this on any correspondence)
The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.
We have an excellent opportunity for a permanent Training and Partnerships Officer to make a major contribution to the success of the leading professional body for librarians and information professionals.
This is a fantastic role working with a small team supporting the planning and delivery of a sector-leading training offer, CILIP Learn. CILIP Learn is an exciting new platform under development for CILIP’s learning and CPD offer to members and the sector.
CILIP prides itself on presenting high quality training events, often in partnership with external training providers. Training sessions are specifically designed for those working across the information, knowledge and library professions. Sessions are currently half-day, online training programmes: making them affordable and flexible to fit in around work commitments, and with the attention to detail to gain valuable skills. All our training events are delivered by experienced trainers, with specialist subject knowledge. This role directly supports the delivery of CILIP training, specifically training contracted by employers, and training delivered through partnerships.
The role
Reporting to the Director of Sector Development and working closely with the CILIP Learn Development Manager the Training and Partnerships Officer will support in the delivery of CILIPs training offer.
The ideal candidate will have a broad experience in delivering or overseeing training delivery, online events and webinars, managing successful relationships with stakeholders and have strong IT skills. The main responsibilities of the role include:
- To work with the Director of Sector Development and the CILIP Learn Development Manager to deliver a market-leading training offer for CILIP within CILIP Learn. To deliver and evaluate a portfolio of training events, building effective relationships with training providers.
- To support successful contract and stakeholder management related to the training partnerships and training contracts.
- To develop and maintain systems and processes which ensure that the development of the CILIP Learn offer is based on data, evidence and market intelligence.
It is not essential for the candidate to possess prior knowledge of the sector but they will have the right level of knowledge and enthusiasm to learn rapidly and bring their transferable skills to the role.
The role is 28 hours per week, ideally worked over 4 days but we are open to discussions around the working pattern for delivery of this role.
We look forward to welcoming a dynamic individual to our team who shares our passion for advancing the library and information profession.
About CILIP
The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.
This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.
Our office is conveniently located in The British Library, just a short walk from St Pancras and Kings Cross stations. Embracing the future of work, CILIP supports hybrid working, allowing the successful candidate the option to work from home three days a week.
Why work for CILIP
- Hybrid working
- 25 days' annual leave plus public holidays (increasing after 3 years’ service) pro-rata for part-time employees
- Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
- Access to CILIP’s Employee Assistance Programme
- Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
- The option to buy up to 5 days' additional annual leave
- Cycle to work scheme
- Contribution to eye tests and flu jabs
Registered Charity No 313014
Please send a CV and supporting statement detailing your relevant skills and experience by 11:30pm on Sunday 28 July 2024
Interview dates
• Interviews (virtual) will be held on Tuesday 6 August 2024 and Wednesday 7 August 2024 via Teams
CILIP is an equal opportunities employer and committed to championing diversity, inclusion, and representation. We particularly welcome applications from people from under-represented groups.
If you need any reasonable adjustments for any part of the recruitment process please do let us know.
The client requests no contact from agencies or media sales.
Job Title: Homelessness Advocate
Service: London & SE Children’s Rights service
Reporting to: Children’s Rights Services Manager (or nominated supervisor)
Salary Range: £25,500 to £29,500 per annum (depending on experience)
Work Pattern: 35 hours per week
Location: Hybrid and flexible – a mix of working from our London office, from home and regular work with young people in the community
Contract Type: Permanent
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About Coram Voice
Coram Voice is the leading provider of specialist advocacy for children and young people. We run a range of children’s rights projects, including advocacy for children in care, care leavers, children with disabilities and homeless young people.
At Coram Voice we have a wealth of experience advocating on behalf of homeless young people. We work side by side with some of the most vulnerable children and young people in society and reach out to those who have missed the support they need. Join us as we work to transform the lives of children and young people, by supporting them to uphold their rights and actively participate in decisions about their lives.
Coram Voice is part of the Coram group of charities that develops, delivers and promotes best practice in the support of children and young people. Our vision is that every child has the best possible chance in life, and we work together to do this from our leafy campus in Bloomsbury.
About the role
You will:
-Provide direct advocacy support to children and young people children and young people experiencing, or at risk, of homelessness. You will hold a caseload, and be committed to championing the rights of these young people, working with a broad range of other stakeholders and agencies to do so.
-Support with developing the quality of services and projects delivered by Coram Voice to children and young people. This includes under Coram Voice’s Homelessness Outreach Project.
-You will support in the promotion of good practice across both Coram Voice and external organisations, building equitable and inclusive practice across the sector for homeless children and young people.
Our advocates will have relevant experience with children and young people, and may hold a suitable Advocacy Qualification. For the right candidate, we may also be able to offer this post as a Trainee position, and offer support to gain qualifications. The salary offered will reflect the candidate’s experience and skills.
Please refer to the Job Description and Person Specification for more detail on the role and what we are looking for in a candidate.
Benefits of working with us
We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. You can read more about our benefits package on our careers site. This includes:
-A competitive salary
-A matched pension scheme up to 5% of salary
-Generous leave entitlement, including up to 28 days’ annual leave, as well as an additional 3 days of paid leave between Christmas and New Year
-A suite of family-friendly policies
-Access to an Employee Assistance Programme
Recruitment process
Following shortlisting, successful candidates will be invited to attend interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will be required to take part in a Warner style interview as part of our safer recruitment processes given the nature of the role. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process. When completing your application form, please address the person specification in order to demonstrate how you are suited to the role as please note we do not take CVs.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: 28th July 2024 at 23:59pm
Interviews dates: TBC
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care or homelessness, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
The client requests no contact from agencies or media sales.
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis House Coordinator
Reference: 217
Responsible to: Crisis Centre Team Leader
Based: Hemel Hempstead Crisis House
Salary: £24,928 - £27,250 per annum, FTE
Contract: Permanent
Hours: Part-time or Full time available (22.5; 30; 37.5 hours)
+ We are also seeking a Night Coordinator working 3 Night Shifts 3 out of 7
About the Service
The Crisis Centre and rest of Nightlight Services (Café’s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.
As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.
About the Role
This role is managing a shift, delivering emotional support within a 24/7 four bed crisis house.
Alongside other Crisis Centre Coordinators, to be a key member of the Crisis Centre team, providing effective operational leadership delivering the Nightlight Mental Health Crisis Centre Service. You will be ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision. You will provide management support to Crisis Centre Mental Health Support Workers and support the Crisis Centre Team Leader in ensuring practice within the service is safe, effective and person centred.
Key Responsibilities
- Providing emotional support and developing, alongside service users, flexible and realistic crisis support/person-centred plans within agreed guidelines with support from the leadership team (including assessments of need, risk, crisis support plans and review forms) in person or via telephone.
- Draw upon own lived experience as appropriate to inform the delivery of person centred support.
- Providing immediate advice and information to clients to support with crisis presentations.
- Liaise with Nightlight management and external services e.g. police, ambulance service, Crisis Resolution Home Treatment Team, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc. as needed in terms of accepting referrals and proactively recognising the indicators of deteriorating mental health and facilitating appropriate support.
- Complete appropriate signposting/onward referrals to both internal and external services in accordance with identified needs and risks.
- Ensuring record keeping is maintained to the required standards at all times and contributing to service monitoring requirements.
- Arranging transport for service users to facilitate access to services as needed.
- You will line manage a number of Crisis Centre Mental Health Support Workers and be part of the operational management for the Nightlight Crisis Centre.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is 7th July 2024
Interviews shall take place week commencing 15th July 2024
Please note: We reserve the right to close the advertisement once sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.
The Supporter Care Coordinator role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have the best experience each time they interact with us.
Permanent, full time 35 hours a week
Location: The role will be based at Here East Press Centre, 14 East Bay Lane, London, E15 2GW and individual must attend the office two days a week, the other three days can be from home, the office or both.
The role
The Supporter Care team is the first point of contact for all supporter and donor queries, so you will be at the frontline, engaging with a variety of people contacting Scope. The role of the Supporter Care Coordinator is to ensure that each of these people feels appreciated, informed, and satisfied after engaging with Scope, leaving them feeling valued and committed to giving their ongoing support.
You will:
- Be responsible for handling incoming queries from supporters, across telephone, email, and post, as well handling outbound supporter service calls and other communications.
- Process donations from different channels and sources, thanking supporters in a timely manner and maintaining good records of these actions.
- Report to the Supporter Care Team Leader, and sit within the wider Fundraising team.
- Work closely with colleagues across the directorate, providing support in key periods, and contributing to overall fundraising income goals and an improved supporter experience.
For more information about the role’s responsibilities, and the skills and experience required please use the apply link to go to the full job description.
About you
We are looking for someone who:
- Is highly motivated, with a commitment to providing excellent customer service.
- Has experience working in a customer care or fundraising environment
- Enjoys working in a busy team
- Has a high level of attention to detail and exceptional communication skills.
- Is confident communicating directly with supporters and managing complex queries, all the while adhering to policies and procedures, and ensuring positive outcomes.
- Understands the charity sector and the invaluable role of our supporters and is therefore dedicated to providing the best supporter experience.
We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people.
Please make sure you explain in your application, with examples, how you can meet these important skills.
Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.
Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
- 27 days holiday plus Bank Holidays
- Flexible, hybrid and remote working options
- Pay progression at 6 months and 2 years
- Company pension
- Excellent training and career development
- Strong colleague networks across disability, race and LGBTQ+
- Discounted gym membership, cycle to work scheme and much more.
If you want to become a Disability Gamechanger, we'd love to hear from you.
Click the apply button to create an account and complete your application form.
As Grants & Development Officer you will work closely with the Management Team and be responsible for the successful grants and fundraising activity for core and project-based work, as well as developing new income generation opportunities.
Grants, Fundraising and Other Income Generation:
· Undertake regular prospect research to identify potential funding streams and prioritise opportunities based around local, community, and organisational need.
· Work with the Management Team, to identify, apply for and secure funding through appropriate and successful grant and tender applications.
· Maintain and strengthen relationships with current and future sponsors and supporters, including funding organisations and partners.
· Work with the Board and Management Team to help diversify our income sources to enable the organisation to continue its growth and demonstrate sustainability.
· Scope alternative / additional sources of funding, such as corporate sponsorship and membership opportunities.
· Research and develop new income generation opportunities, such as the setting up of a profit-making business(es) that donates its profit to the charity.
· Maintain and manage effective electronic records in support of all fundraising and grant application duties.
· Work with the whole team and beneficiaries, to write up appropriate case studies to support income generation.
· Co-ordinate and develop a rolling programme of community fundraising and awareness raising events as well as beneficiary involvement initiatives.
Supporting Strategic Development:
· Analyse and understand the organisation’s existing goals, vision, and priorities so new initiatives are in alignment in order to guide and recognise the journey of Middleport Matters.
· Regularly review the projects, initiatives, and priorities of the organisation, and analyse them against our strategic aims to ensure they are aligned.
· Regularly review the strengths and weaknesses of Middleport Matters and thereby our capabilities, that are significant to our current and future growth (e.g. SWOT analysis).
· Conduct research (locally and nationally), to comprehend the organisation’s strategic options for the future and the business environment that we are situated within (e.g. PESTLE analysis).
· Provide analysis and recommendations around the structure, growth, and direction of the organisation, that are creative, challenging, realistic, and focused (using relevant data, business models, and statistics in order to regularly report on the current position of the business).
· Work with the Board and Management Team to support the continued development and implementation of the organisation’s strategic plan, business plan and operational plan.
· Develop and maintain relationships with other non-profit leaders, for example, looking for opportunities to partner with other organisations to serve the community.
· Work with leaders in the business and government world, cultivating long-term strategic partnerships or donor relationships to increase the organisation's effectiveness serving unmet needs.
· Produce and continually review a Risk Register to identify, assess and implement measures to control the key risks to the organisation's people (participants, staff, management, volunteers), property, finances, goodwill and image, along with their quantification of each risk and the action being taken to manage it.
The client requests no contact from agencies or media sales.
Are you looking to kickstart your career in the interesting world of HR? If so, Coin Street Community builders is offering an incredible to opportunity to become an HR Apprentice to gain valuable skills while working towards a recognised Level 3 qualification.
The role will be part of the small and friendly People & Team Building Team and, you will work closely with the HR Advisor and collaboratively with all teams to provide high quality HR service and support across Coin Street.
As this is an apprentice role you will have a designated 1 day a week to undertake apprenticeship related activity or focused study – this will be agreed with your line manager.
The successful candidate must be able to demonstrate the following:
- Ability to meet the entry requirements for a Level 3 HR Support Apprentice Programme and undertake the studying and course work required to complete the course.
- Proficient in use of MS office applications, particularly Outlook, Word and Excel.
Creating an inspirational neighbourhood
We provide the opportunities and spaces for people to lead their own change.
Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.
We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.
From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.
Contract
1 year Fixed-term contract, with possibility of extension
35 hours per week (with 1 day a week to undertake apprenticeship related activity or focused study)
Salary
£26,000 per annum
Extras
In return, we can offer you:
- 27 days’ annual leave (excluding bank holidays) pro rata for part time staff
- 8% contributory pension scheme (5% employer contribution, 3% employee contribution)
- Health and wellbeing support, including online mental health therapy sessions
- Free gym membership at Colombo, annual flu jabs
- Commitment to training and development
To Apply
Successful candidates will be required to undertake a Basic DBS check.
Click on this link to be redirected to our Recruitment Portal.
Closing Date
Due to the number of applications, this role will be closed earlier - please submit your application by Midnight on Sunday 7th July 2024.
We are looking for an accomplished Individual Giving and Legacy fundraiser to help develop, implement and lead our approach to growing unrestricted, long-term income in these areas.
You will work with the Senior Head of Individual Supporters and Events to design both the long-term strategy and short-term campaign plans for these fundraising streams, before taking ownership for implementing the plans on an ongoing basis so that we can inspire more people to support our work with young people.
You will lead a team of fundraisers to achieve the best possible results with existing and potential supporters – both in income and stewardship so we can start to realise the opportunity for growth in mass fundraising. This will include supporting your team in their work with other functions such as Supporter Care, Data, Finance, and our external Legacy administration agency, so that you can help ensure high quality data collection, analysis and performance reporting as well as compliance with relevant codes of fundraising practice.
We are particularly interested in people with excellent Legacy experience to fill this role so if you have a strong track record in managing Legacy programmes, including designing and implementing stewardship activities as well as proven experience in Individual Giving then we’d love to have you in our team to deliver campaigns which inspire people to become long-term supporters of The Trust.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need a Head of Individual Giving and Legacies?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Head of Individual Giving & Legaciess!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
Equal Opportunities
Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives.
We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.
We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).
Safeguarding
The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.