Support Coordinator Jobs

Job Title: Peer Support Coordinator

Reporting To: Peer Support Team Leader

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, Permanent 

Salary: £24,000 per annum 

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression.

Closing date: 12th January 2025

Job purpose: To manage the delivery of a volunteer-led, one-to-one Peer Support service providing
emotional support, peer support and appropriate signposting and resources

Key Responsibilities

• Supporting The Mix’ volunteer body to deliver high quality one-to-one support services safely and efficiently
• Overseeing appropriate risk assessment and making decisions about when to breach confidentiality and provide relevant information to the police
• Assisting with the running and development of shift support and on-going training for Peer Support Volunteers
• Overseeing effective shift management including matching volunteers to service users based on
  lived experience
• Ensuring appropriate training and development of volunteers with our Youth Engagement Team
• Ensuring implementation of relevant policies and procedures, so services are delivered to the highest quality
• Contributing data analysis to ensure services continuously respond to service user needs
• Quality assurance of volunteers on the Peer Support Service
• Supporting reflective practice, self-care and a culture of continuous development
• Volunteer Management including regular check-ins and development of volunteers
• Resolving operational issues in the delivery of one-to-one support services
• Supporting coordination of the management of regular and or concerning contacts
• Providing one-to-one Peer Support sessions as required
• Engaging volunteers on shift to create a meaningful, engaging and positive experience in the Peer Support Space
• Supporting volunteers with tech and troubleshooting as required

Person Specification

Essential

• Experience or interest in delivering support services via digital channels
• Lived experience of mental health needs and/or being part of a marginalised/protected community and/or having supported someone with this and/or having used services directly
• Lived experience of navigating issues such as bullying, relationship breakdowns, navigating exams and the education system, being a young carer, etc
• Passionate about supporting people who might be experiencing issues such as sociological, emotional or financial distress
• Experience of delivering support services to under 25s
• Ability to manage multiple tasks simultaneously, to work flexibly and to work calmly under pressure
• Ability to maintain effective boundaries while delivering a service with empathy
• Ability to carry out objective risk assessments, liaising with emergency services as needed
• Strong demonstrable interest in the issues which affect young people
• Proven ability to deliver continuous improvement to services in response to service user need
• Understanding of how to retain, train, motivate and develop volunteers
• Good understanding of safeguarding, confidentiality and safe working practices
• Self-starter with the ability to work on own initiative and as an active team member
• Excellent written and oral communication skills

Desirable

• Passionate about supporting young people with the tools, resources and skills to harness their own recovery through resilience building
• Line management or volunteer management experience
• Experience of multi-channel support services including email and webchat
• Experience of using Salesforce or equivalent VOIP/CRM systems
• Project management experience

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

Context of role:

2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.

As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.

Main duties:

Service:

• To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the county you reside in and bordering counties
• To contact all families within 24-48 hours of the referrals by telephone
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
• Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
• To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
• To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support 
• Attend relevant forums within the area
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
• To ensure families have been offered a memory box and coordinate these when required
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
• Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
• To signpost and/or refer to other agencies as required that can provide support as needed
• Cover members of the support team for annual leave and/or sickness
• To travel to attend in-person team meetings and in-person training as required

General:

• To be responsible for organising own work agenda, time management and administration
• To show respect and sensitivity for the cultural and religious beliefs of families
• To undertake learning opportunities and seek them out for the team
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
• To attend weekend and evening community events in support of the charity as necessary
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
• Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check

Additional benefits for our employees:

• An 'Employee Assistance Programme,' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

What we do for you:

Salary: Starting salary of £26,500 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: This post is predominantly home based, with regular travel across the areas you will be covering and some travel to our Head Office in South Wales.

How to apply: Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 3rd January 2025. Interviews will commence on Monday 6th January 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview.

Interviews may take place prior to the advertised closing date.

Job Title: Programme and Support Coordinator 

Contract: Permanent, full-time 

Reporting to: Programme Manager 

Location of Work: Westminster Kingsway College, 76 Vincent Square, SW1P 2PD & Hybrid Working 

Hours: 40 hours per week, including very occasional weekends and evening work 

Flexible Working: Due to the nature of the role, you will need to be onsite during training sessions. While there is a core requirement for being present during essential programme times, there is room for flexible working arrangements outside of these hours and outside of scheduled programme times. 

Benefits 

Salary and Leave 

• Annual salary of 30,000. 

• Annual Leave: 33 days of annual leave, inclusive of all public and bank holidays. 

• Pension Scheme with Nest 

Professional Development 

• 1:1 Coaching 

• Supervision 

• Group Reflective Practice 

• Ongoing Training 

Well-being and Support 

• Employee Assistance Programme (EAP): Through Hospitality Action, the EAP provides confidential support and resources to employees, such as counseling, legal advice, and financial planning. 

• Wellbeing activities such as staff socials, yoga, mindfulness, and meditation. 

About Us 

Hotel School is an award-winning charity that empowers people who have experienced homelessness and other disadvantages to thrive in the hospitality industry. This dynamic 10-week programme combines theory, hands-on experience, and industry visits to provide the skills and confidence to land a job and excel in it.

Hotel School provides a welcoming, inclusive, and supportive training environment where students are given the opportunity to build their confidence to learn and grow. Our holistic approach is how we succeed in finding and sustaining long-term employment and progression, even for those who have been unemployed for over 20 years. We support our graduates as they take their first steps into work through mentoring, employer education, and progression management and support our graduates for up to one year after graduation, and sometimes longer if needed.

Hotel School operates as a Psychologically Informed Environment (PIE), meaning our training programme is tailored to address the emotional and psychological needs of the individuals we work with. Within this framework, Hotel School adopts a Trauma-Informed approach when engaging with students and graduates, acknowledging that many may have encountered complex trauma. 

About the Role of Programme Coordinator 

You will have the unique opportunity to make a significant impact on individuals' lives while immersing yourself in the vibrant world of hospitality. You will join a small but dynamic and passionate team committed to supporting individuals from disadvantaged backgrounds to complete our training and then guide them into sustainable employment within the hospitality industry. Your role will involve promoting and recruiting onto the programme, working closely with students, and providing individualised support to help them overcome barriers, stay motivated, and achieve their training and career goals. 

About You 

The successful candidate will be able to demonstrate the following: 

Skills: 

• Compassionate & Determined: Supporting people with multiple challenges is not always easy and requires patience, compassion, and resilience. 

• Composed Under Pressure: Maintain a calm and focused presence in higher-pressure situations. 

• Strong Communication Skills: Ability to effectively engage with diverse individuals, demonstrating active listening, empathy, and clear, respectful dialogue. 

• Organisational Skills: Proven track record of managing multiple tasks efficiently, prioritising responsibilities, and maintaining systems. 

• Adaptability & Flexibility: Skilled in tailoring approaches to meet the unique needs of different individuals, ensuring personalised and effective support. 

• Problem-Solving: Ability to focus on finding solutions, have a can-do approach and the ability to take initiative. 

• Teamwork: Strong ability to work collaboratively across multiple agencies & partners to achieve optimal outcomes for students & graduates. 

• Administrative Skills: Confident using MS Office packages, such as PowerPoint, Excel, and email, and our database INFORM. 

Experience: 

• Experience working with people experiencing homelessness and/or other disadvantages or in employment services - essential 

• Understanding of the housing & welfare benefits system 

• Experience working in the hospitality industry – desirable but not essential 

• Background in using person-centred and/or trauma-informed methods, ensuring compassionate and informed support. 

Key Responsibilities: 

Programme Promotion: 

• Promote the training programme to referral organisations to attract potential applicants. 

• Deliver inspiring presentations to partners and referral organisations. 

• Build and maintain relationships with referral partners to enhance programme visibility. 

• Manage a dedicated inbox for referrals. 

Information and Taster Sessions: 

• Coordinate and deliver information and taster sessions both internally and externally to inform and engage potential participants. 

Recruitment: 

• Recruit a target number of applicants for the programme. 

• Conduct interviews, complete assessment paperwork, evaluate applicants’ learning needs and support requirements and complete enrolment paperwork. 

• Signpost applicants not suitable to the programme to other suitable organisations 

Student Assessment and Support: 

• Assess, support, and mentor students throughout the training programme. 

• Monitor student progress and work collaboratively to offer additional support in areas such as housing, finances, mental health, and physical health as needed. 

• Provide emotional support to students who may be finding the programme challenging. 

• Provide assistance to students with general queries and address any challenges they may encounter. 

• Regularly update referral partners and support agencies on students' progress and identify any ongoing areas where additional support may be needed. 

Reviews and Records Management: 

• Conduct regular reviews with students to track their progress. 

• Maintain and update all required records, including learner records, course content folders, and database entries in accordance with programme requirements. 

Programme Delivery: 

• Work collaboratively with the Training Manager to support the overall delivery of the training programme, which can include classroom setup and cleanup. 

• Work collaboratively with the Employment & Progression team to ensure students are prepared for work experience. 

• Manage students' travel expenses during the programme. 

• Act as a secondary resource in the classroom, assisting with sessions where relevant to support student learning. 

• Communicate with students regarding absences or lateness and liaise with trainers as necessary. 

Training Activities: 

• Participate in and support training activities such as external visits and practical sessions. 

• Deliver employability-related workshops. 

• Purchase training equipment, and ingredients as needed to support programme activities. 

Transition to Employment: 

• Work with the Employment & Progression team to facilitate a smooth transition for students from the training programme into the Employment & Progression phase. 

• Work collaboratively with the Employment & Progression team or other referral partners to identify and/or secure appropriate housing options for graduates. 

How to Apply:

Please submit a CV (no more than two pages) and a covering letter by Friday 17th January 2025 5:30 PM The covering letter should demonstrate how you meet the above criteria.

We understand that applicants may not possess 100% of the skills and experiences outlined in the person specification. If you believe you may fit the role and would like an informal chat, please contact Zoe.

If successful, the next steps once a CV and Cover Letter have been submitted are:

• An initial call with the Programme Manager.

• An invitation to a formal interview in February 2025.  

Equal Opportunities:

Hotel School is committed to creating a diverse and inclusive workplace. We believe that a diverse team enhances our ability to innovate and work with our students and graduates effectively. We are an equal opportunity employer and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable laws.

We welcome and encourage applicants from all backgrounds and walks of life to apply. If you have any accessibility needs that require an alternative application or interview process, please let us know.

Enhanced DBS Check: 

Due to the nature of this role and Hotel School's commitment to Safeguarding, an enhanced DBS check is required.

Start date:

March or April 

Supported Lodgings Coordinator

Permanent

Home based with travel across Cheshire West and Chester as required

37.5 hours per week

Our client

Morgan Hunt is working with a national homelessness charity that delivers a wide range of support and housing services for young people and adults at risk of homelessness, including both emergency and longer-term housing and accommodation services.

An exciting opportunity has arisen to join their new Supported Lodgings service in Cheshire West and Chester. This service aims to provide long term placements for 16- and 17-year-old young people with care experience in the homes of vetted and trained Community Hosts. Working alongside the floating support and accommodation services that provide structured support packages, they enable young people to develop a range of skills as they move towards independent living.

This is a fantastic opportunity to truly make a difference to the lives of young people! Working remotely for the most part, you will manage your own diary and be given the support and encouragement to truly develop the role of Supported Lodgings Coordinator into its own.

The role

• First point of contact for young people and referral partners wanting to access the supported lodgings service.
• Lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts.
• Arrange all aspects of a young person's stay with a host, ensuring they feel welcomed and supported, considering the support needs of individuals.
• Ensure the health and safety of the environment for young people and hosts through regular checks and reporting.
• Provide regular support and planning sessions for young people,
• Work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans.
• You will be part of a team responsible for a 24 hour on call service - on call will be subject to staffing levels but currently this is approx. once every 3 months (a week at a time).
• Recruit, vet and train hosts both formally and informally.
• Be proactive in maintaining host' skills and motivation, including training and celebration events, and provide opportunities for them to shape service delivery.
• Carry out regular checks on host accommodation and assisting them to make necessary changes.
• Ensure that all hosts are made to feel safe, secure and valued.
• Proactively work in partnership with multiple agencies including statutory teams, to support the wellbeing and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols.
• Lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community.

The candidate

• Experience and an understanding of working with people experiencing homelessness, or people in crisis.
• Experience of supporting young people with their support needs, working closely with other key professionals.
• Experience of writing, implementing and evaluating risk assessments
• Experience of supervising or supporting staff.
• Experience of working under pressure with the ability to respond to conflicting demands and challenging situations.
• Ability to find creative and positive solutions to problems, using own initiative.
• An understanding and commitment to working in an assets-based way.
• Good literacy, numeracy and IT skills and the ability to maintain concise and accurate records.
• Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion.
• Personal and professional integrity.
• High level understanding of professional boundaries and ability to maintain them.
• Effective collaborative working with a range of internal and external stakeholders.
• Ability to effectively reflect on own practices for ongoing learning and development.
• Respect for the values and ethos of the organisation and its founding partners

Benefits

As well as joining a leading homelessness charity, other benefits include.

• A comprehensive training package tailored to your needs and role.
• Flexible working model for suitable roles.
• 26 days annual leave rising to 30 after five years' service.
• Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
• Employee Assistance Programme and access to the app - 24/7 GP appointments, prescription service, health checks and nutrition advice.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.
• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More.?
• Death in service (4x Base salary).
• Legal Advice line.

If you are passionate about supporting those experiencing homelessness and looking for a role that gives you the opportunity to truly make a difference to the lives of young people, then the role of Supported Lodgings Coordinator could be just the role for you! Apply today to avoid missing out on this opportunity!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Richmond CVS is pleased to be recruiting a Project Coordinator – a new part-time role created to drive and support our new governance project as we continue to adapt and strengthen our offer to the voluntary and community groups in Richmond.

You may already work in the voluntary sector, or perhaps you are keen to do so, but as long as you can demonstrate that you have the key administrative and people skills required, together with attention to detail, we would very much like to hear from you.

We are looking for a Communications Coordinator who will maintain and develop the charity’s traditional, social and digital media presence in order to support charity campaigns and profile. This role is crucial in helping the charity to increase its membership base, grow involvement in projects, deliver campaign messages, promote & deliver events, attract funding, and to inform members/supporters of charity activities, news, and successes. 

The post calls for a positive, creative individual with a ‘can do’ attitude.  We need an accomplished communicator who is a talented writer with the ability to produce and design succinct, intelligent, and accessible copy. We welcome applications from candidates with a background in communications in the charity sector or those who possess transferable skills.

Come and be part of our culture of inclusion. Our focus on health & wellbeing and flexible working models, supports everyone, regardless of background, to feel valued and to be at their best.

The successful candidate will need to show a passion for empowering and raising the voices of people with learning disabilities. This is core to who we are and what we are about.

My Life My Choice (MLMC) is a multi-award-winning self-advocacy charity uniquely run by and for people with learning disabilities, founded in 1998.  The charity delivers a diverse range of innovative user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire. 

MLMC offers an enhanced pension contribution, a Healthcare Plan (claim up to £1,650 pa towards dental, optician, health consultations and therapy costs), Employee Assistance Programme, Life Assurance, flexible working with time off in lieu, a weekly fruit basket, a £100 contribution towards a health & wellbeing activity, cycle to work scheme, business mileage rate of 20p (bicycle) and 45p (car) per mile and working from home when appropriate. Free, dedicated staff parking is also available.

Job description: Download from our website

Salary: £30,559 - £32,654 pa, plus 8% pension contribution

Closing Date: Wednesday 15th January 2025

Interview Date:  In person on Thursday 23rd January 2025

Start Date: Monday 3rd March 2025 (but negotiable)

To Apply: Please send CV (max of two sides of A4) and a covering letter (max of two sides of A4) matching skills/experience to the Job Description and Person Specification. 

Richmond Borough Mind | Journey Recovery Hub

Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you!

We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.
 

The Role

As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Cafe Team Coordinator to:

 •  Lead and coordinate the daily operations of two Crisis Café sites.

 •  Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.

 •  Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.

 •  Build strong partnerships with local services, promoting the Café and its impact.

 •  Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.

This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.

What You’ll Bring

We’re looking for someone who excels in leadership, organisation, and communication, with the ability to manage high-intensity environments and complex situations.

Essential Skills and Experience:

 •  Proven ability to support individuals in crisis, helping them develop self-management strategies.

 •  Experience managing small teams and volunteers.

 •  Strong understanding of mental health services and the recovery approach.

 •  Excellent communication and administrative skills.

Desirable Skills:

 •  Mental Health First Aid or Suicide Prevention training.

 •  Knowledge of national suicide prevention strategies.

What We Offer

 •  A supportive and collaborative work environment.

 •  Opportunities for professional development, including training and supervision.

 •  The chance to make a tangible difference in the lives of individuals experiencing mental health crises.

Key Details

 •  Salary: £31,000 – £33,000 per annum (FTE, dependent on experience). Pro-rata £23,914.29 – £25,457.14 for 27 hours/week.

 •  Hours: 27 hours/week on a rolling 2-week rota. Shifts include evenings and weekends.

 •  Locations:

 •  32 Hampton Road, Twickenham, TW2 5QB

 •  Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB

 •  Contract: Permanent, subject to funding.

Apply Now

If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team!

We are actively interviewing for this role. 

Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds.

Let’s build a stronger, healthier community together.

POST:                  2  Children & Families Autism Hub Support Coordinators

LOCATION: Barnet CYP Autism Hub – 858 Finchley Road, Barnet

SALARY: £27k-30k

HOURS:Full time (37.5 hours), flexible with occasional weekend and evening work

Reports to: Barnet CYP Autism Hub Manager

Direct Reports:  N/A

 

About Resources for Autism (RfA)

We have been around since 1997 when we started as a small playgroup set up by parents dismayed at the lack of provision for their autistic children. Since then, Resources for Autism (RfA) has grown into a major deliverer of services and support in London and the West Midlands with a turnover of around £2.5m per year. Our mission is to support and enable autistic people to live happy and fulfilling lives. We want to change society’s attitude to autism whilst also providing essential services and enriching opportunities to autistic people. We are a values-driven organisation which employs values-driven people who want to make a difference. Our values are: Inclusion, Creativity, Compassion, Courageousness and Expert. You will play a vital part in ensuring that we can resource and sustain this amazing work.

Our Services

All of our services across children and adults and parent/carers, mirror the wider organisational mission of providing safe, fun and meaningful support that enables personal development. We provide this support by ensuring our staff are skilfully trained, meet the highest safeguarding expectations and are encouraged to develop and upskill throughout their career with Resources for Autism.

The Role

Resources for Autism has been providing services from 858 Finchley Road for many years and now working in partnership with the London Borough of Barnet are excited to be establishing the space as an Autism Hub for Children and Young People (CYP). The vision of the hub, is to create a welcoming, safe, neuro-affirmative place where autistic people and those who love and care for them can access the support and social opportunities they need at the right time, enabling them to live their best life. It will also be a place where professionals can connect, collaborate and learn ensuring services are joined-up and effective.

The service will offer a range of support to parents and carers and children and young people with autism in Barnet. The service offer could include:

- Advice support and signposting to the autism community pre and post diagnosis

- Weekly drop ins

- Social groups for autistic young people and those who love and care for them.

- Calendar of monthly workshops on specific issues addressing the needs of parent carers/ adults

- Behaviour surgeries for parents

- Autism Training to partner organisations

The Autism Support Worker roles provide access, support, outreach and reception services within an Children & Young people’s Autism Hub, and support to the Hub Manager. The role is responsible for ensuring that services delivered in the hub are effectively supported, monitored and focused to meet the needs of autistic children 0-19 Years and their families.

We are looking for a values-driven candidate with previous experience of working with and supporting children and young people and families. Knowledge and experience of working with autism is preferred but an understanding of SEN/LD will be essential.

You will have a great team of people around you and the opportunity to be a part of an innovative wellbeing project which will make enhance the offer for the Autism Community of Barnet.

Main Responsibilities:

· Provide an efficient and welcoming access point for families accessing a range of services at the CYP Autism hub, working as part of a team of staff providing support for effective service delivery.

· Provide and facilitate advice, guidance and signposting to families accessing the Autism Hub. This may be via telephone, email or in person.

· Support and manage a small caseload of 15-20 families requiring a ‘medium’ level of bespoke support and interventions, ensuring clear aims and goals are set and then empowering the children/family to achieve these.

· Host and/or co-host drop-in sessions, coffee mornings and/ or information sessions for CYP and families on different associated topics connected to autism. This will include facilitating peer support sessions and co delivered ‘workshops’ with partners on different themes.

· Provide effective administrative support to the Hub Business Manager, carrying out administrative duties as directed.

· Support the identification and registration of families with children 0-19 Years within the Hub, working alongside 0-19 Early Help Practitioners and Barnet CSC to encourage and monitor access to provision to ensure that emerging needs are met at the earliest opportunity and access data is correctly recorded and up to date.

· Ensure that activities, access and registration details are captured on RfA’s databases, supporting the Hub Manager to collate data and ensure accurate recording.

· Support the identification, monitoring and planning for eligible families and children within Barnet CSC to advise eligible families of the Hub, it’s services and support and the services available via other partners to ensure maximum take up and access of the service.

· Ensure that any families requiring additional support are flagged up with the Hub Manager and Barnet CSC staff to maintain an effective link to more targeted support and providing continuity of intervention.

· Ensure that local families are given opportunities to become involved in the planning and delivery of services, particularly those in need of support.

· Support meeting and venue booking arrangements, providing administrative support for hub staff, meetings, taking responsibility for sending out invitations, compilation of packs, papers and minute-taking.

· Take responsibility for own role in child protection, parenting, health and safety and premises issues and other related functions to contribute to a co-ordinated team approach to child safety and well-being.

· Undertake training and development necessary to develop in your role as an autism specialist.

· The role requires direct contact with a range of families accessing services. The role will involve working with different partner agencies.

· Some travel may be required across Barnet. 

· Uphold and adhere to the values of RfA at all time.

· Ensure there is always compliance with RfA’s safeguarding policies and procedures.

· All staff are expected to promote equality in the workplace and in our services.

· Undertake any other duties asked of you that are commensurate with your grade.

Flexible working:

Some occasional evening and weekend work will be required.

Person Specification

Skills and experience

Essential

Experience of working successfully in a people service delivery position

Good level of practical skills in dealing with families and children in a supportive environment

An understanding/ awareness/ or lived experience of autism

An understanding of safeguarding in a CYP delivery context

Experience of working successfully in an administrative role

Experience of effective public contact

Skills in communicating effectively with members of the public

Ability to provide effective access to services at the Autism Hub and in the community

Experience of data collection, IT and monitoring processes

Clear understanding of data collection systems and operations

Ability to support data and administrative systems under direction

Ability to carry out clear processes which monitor and measure performance

An understanding of partnership and multi-agency working and an ability to work well alongside colleagues with different roles and experiences

Previous experience of working within a coproduction lens

An understanding of own role in supporting the operational requirements of a multi-disciplinary service

Experience of running groups with autistic young people/adults and/or parent/carers

A general understanding of quality frameworks around people service delivery 

Values driven and with a passion to make a difference to the lives of those whose voices are often marginalised.

Knowledge of the local services in Barnet

Neuroaffirmative approach to autism with demonstrable passion to work with autistic community.

Standard skills expected of all staff

Excellent communication skills (written and verbal) adaptable to different populations including: colleagues, external professionals, service users, families, volunteers, donors

Strong organisational and prioritisation skills

Good understanding of Safeguarding 

IT skills: proficient with Office 365

Self-starter and able to work independently, using own initiative

Non-judgemental, compassionate

Training in the Children’s Act and Child Protection is also required however this could be provided if a strong candidate meets all the above criteria.

Confidentiality

You will have access to confidential information concerning families and other service users and will be required to maintain confidentiality at all times.

Staff Benefits

90% of our staff say that Resources for Autism is “a great place to work”.

Not only will the work you do ensure we are making vital differences and inspiring others, but our other benefits also include:

· flexible working patterns with the option to work in a hybrid way (only available for some roles)

· 25 days of leave (pro rata for part time roles) each year plus bank holidays and an additional 3 days with 1 being your birthday and 2 further celebration days

· access to ongoing training and progress in the areas that interest you

· access to our wellbeing initiatives and an Employee Assistance Programme

· enrolment on to our pension scheme

· a supportive, warm and fun working environment made up of values driven people who are passionate about changing the world for autistic people

· Free tea and coffee on site

· Free on site parking in west midlands. Please note London has very limited options

· Statutory sick pay for all staff except zero hour contracts

Application process:

To apply, please send a one-page covering letter and your CV to our current Head of People via email.

To discuss the role informally, please email us.

We particularly welcome applications from global majority candidates, LGBTQIA+ candidates and disabled candidates, because we would like to increase the representation of these groups at Resources for Autism. We want to do this because we know greater diversity will lead to even greater results for our community. 

As you would expect, we are a neuro-affirming employer, with a strengths and rights based approach to neurodiversity which affirms neurodivergent identity – we don’t want to “fix” or “cure” autism, and we don’t see it as a “disability” however we do recognise it can be “disabling”. We are working to improve the ways in which we recruit and support neurodiverse employees and those with lived experience of neurodiversity. 

RfA is a Disability Confidant employer and candidates who meet the minimum essential criteria, that have a disability will be guaranteed an interview. 

Deadline for applications: 8th January 2025

Interviews:  week beginning 20th January and 27th January

Do you imagine yourself coordinating an innovative, change-making project for a leading human rights charity? Do you want to use your skills to build on the initial success of our trailblazing app and take it to new markets? If this is you, then apply to join us as Zoteria Coordinator at Stonewall.
 
Stonewall is a human rights charity. We stand for lesbian, gay, bi, trans, queer, questioning and ace (LGBTQ+) people everywhere. We imagine a world where all LGBTQ+ people are free to be themselves and we can live our lives to the full. Over the last 30 years, we have helped create transformative change in the lives of LGBTQ+ people in the UK. Our campaigns drive positive change in public attitudes and public policy. We ensure LGBTQ+ people can thrive throughout our lives by building deep, sustained change programmes with the institutions that have the biggest impact on us, whether we're learning, working, praying or playing sport.
 
As Zoteria Coordinator, you will be a key part of a team of driven, passionate people who deliver our international project work. For this role we are looking for someone who can jump straight in to build relationships with colleagues in the UK and at our global partner organisations, and work collaboratively with them on the roll-out of the Zoteria app and its ongoing promotion. An understanding of data protection and associated safeguarding risks would be beneficial as you work with the Global Project Manager to plan how our data can be used as evidence in advocacy work and policy change efforts.
 
As well as keeping track of day to day expenditure, you'll be managing a range of suppliers and ensuring invoices are paid promptly. You will make recommendations on future markets for Zoteria, backed up by evidence of need and opportunity. And you will need to take pro-active approaches to fostering creativity among the wider Zoteria group as you all design activities together.

This role is offered as a 6-month fixed term contract.
 
Our people make up a vibrant, dynamic community. Lots our staff have a personal investment in the work we do, and we come from a wide range of backgrounds. We're proud of this diversity, and of our support for one another – in our teams, our network groups, and our friendships.

Location: London
Contract Type: 6 MonthsFixed Term Contract
Hours: Full time
Salary: £29,808 - £33,500
              
Closing Date: 5 January 2025

You may also have experience in the following: Project Support, Project Assistant, Project Coordinator, Project Administrator, Project Management, etc.

REF-218640

The Hepatitis C Trust is the UK patient-led charity for hepatitis C. The arrival of highly effective drugs allows us to cure almost everyone who has access to them. We now have an unprecedented opportunity to eliminate hepatitis C by 2030.  

We are looking for a passionate and skilled Peer Coordinator who has excellent communication and organisational skills to join the Team. Creativity and innovation welcome!

Do you have experience of working with marginalised people in the community in particular, supporting people from addiction into treatment and health care? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? 

You will work closely with the University College London Hospital Find & Treat team supporting all aspects of the service, including, testing, publicity, awareness and driving the outreach van. Driving licence essential.

Are you passionate about leading a team that sources and helps share the inspiring and powerful stories of children and their families that come to Great Ormond Street Hospital? 

The Family Stories team is integral in ensuring Great Ormond Street Hospital (GOSH) Charity tell compelling stories and manage patient and family relationships in a thoughtful, responsible and efficient way.

The salary for the role is £45,211 pro rata and is a 12-month fixed term contract. 

Key Responsibilities

• Manage the day to day running of the Family Stories team.
• Work closely with GOSH families and ensure their stories are captured and managed in a thoughtful, compelling, and responsible way.
• Take an active role in strategy development and storytelling. 

Skills, Knowledge and Expertise

• Significant experience working with family stories.
• Experience leading a team.
• High emotional intelligence with the ability to manage family relationships effectively and compassionately. 
• Strong storyteller. 
• Experience developing a family story strategy.
• Collaborative.
• Exceptional relationship building skills

The Family Stories Manager takes a central role in working with a range of families and patients at any one time and ensuring that the stories we tell reflect the diversity of the hospital. 

If you’re an experienced Family Stories professional, then we want to hear from you. 

Please refer to the full job description for more information. 

Closing Date: 5th January 2025.

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise and invest these vital funds at the hospital and within child health research nationally. A better future for seriously ill children starts with you.

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the 'Charity Times Fundraising Team of the Year 2023.'  

Our commitment to Equity, Diversity and Inclusion
 

We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status. 

If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy on our site. 

As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

Who are we looking for?

We are looking for someone with a killer eye for detail, a can-do approach, and a healthy dose of get-up-and-go. You’re savvy and clued up about how the latest digital tools can help you with the day-to-day, and love figuring out how stuff works. You're someone who takes pride in doing things quickly and to a high-standard, and can work well as part of a busy team. You're also extremely personable and a creative problem-solver, ready to patiently meet people where they are while guiding them through a brand-new LMS and way of working. You're proactive, take pride in a well-oiled machine, and are passionate about supporting people to make the most of the opportunities available to them. 

Role Purpose  

Foyers are transformational living and learning environments for young people who can’t live at home, where they can realise their power and purpose. However, access to high quality learning opportunities and progression routes can be sparse, and funding for learning in Foyers has been significantly reduced. Our vision is to build a creative learning and development environment that is shaped by the Foyer community and is accessible to any young person in a Foyer.

Our Advantaged Thinking Learning Community (ATLC) framework and digital Learning Management System (LMS) will provide an environment for young people to thrive, with space for collaboration, learning and personal development in a supportive community they can help to build. We are co-creating a bank of accessible and engaging learning materials, embracing existing learning programmes in Foyers while stimulating new approaches by creating a ‘living curriculum’ that remains relevant to people’s aspirations. 

In spring 2025, we will be launching the ATLC across our network of youth Foyers, adding to our existing offer of programmes, training and events. We're looking for a passionate Digital Learning and Projects Coordinator to nurture the LMS, coordinate our network activities, and help us grow a national community of learners.

Senior Finance Coordinator

Job title: Senior Finance Coordinator

Purpose: To manage the day-to-day accounting and financial tasks, ensuring accurate recording of financial transactions, and providing support in the preparation of project related financial reports. 

Responsible to: Associate Director of Finance & Operations 

Responsible for: N/A 

Working with: All the departments 
Location: London Office or Amman Office, Hybrid with at least 2 days from office

Post: Full time

Period: Permanent 

Grade: 4.1

Salary: GBP 41,938 for London or JOD 29,500 based on location 

RedR UK and the work we do 

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct. 

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

About this role 

We are seeking a highly skilled and detail-oriented Senior Finance Coordinator to join our finance team. The Senior Finance Coordinator will be responsible for managing the day-to-day accounting and financial tasks, ensuring accurate recording of financial transactions, and providing support in the preparation of financial statements, restricted and unrestricted funds budgeting and reporting. The ideal candidate should have extensive experience in Project finance with USAID and other big donors, possess strong analytical skills, and have a solid understanding of charity accounting principles and regulations. If you possess the required qualifications and are ready to take on this challenging role, we encourage you to apply. 

Job Description 

Main Duties, Responsibilities and Accountabilities: 

• Maintain accurate and up-to-date financial records, including accounts payable, accounts receivable, general ledger, and bank reconciliations 

• Process and reconcile financial transactions, such as invoices, payments, and expense reports 

• Perform month-end and year-end closing procedures, including preparation and analysis of monthly management accounts

• Ensure compliance with accounting standards and regulations 

• With programme colleagues lead on budgeting and forecasting processes 

• Support programme teams with financial reporting 

• Monitor cash flow and provide management options Collaborate with external auditors during financial audits 

• With  Associate Director of Finance and Operations undertake internal programme audits 

• Provide support in payroll processing and employee expense reimbursements 

• Stay updated on changes in accounting regulations and best practices 

• Assist in implementing and improving accounting processes and systems 

Skills required:  

Essential skills  

• High level of experience in using QuickBooks, preferably QuickBooks Online and Excel 

• Posting journals and corrections of previous postings  

• Setting up recurring journals, both scheduled and unscheduled 

• Able to create / delete / close nominal account codes, classes and locations 

• Experience in project finance and ideally should have worked on USAID and other large-scale projects. 

• Able to input or amend budget information  

• Reconcile bank accounts and other nominal accounts  

• Make allocations including split allocations base on programme budgets 

• Download various reports from QuickBooks into Excel files  

• Able to analyse and present financial information to non-finance colleagues 

Accounting and Finance : 

• Ability to prepare up to Trial Balance Level (using Quick Books online)  

• Ability to provide all year-end financial reports to accountants/auditors to produce audited financial statements 

• Charity Accounting 

• Reconciliation of bank accounts and various nominal ledger accounts (e.g., payroll accounts including PAYE/NIC/Pensions, Accounts Payable/Receivable, depreciation, etc)  

• Understanding and ability to calculate and post journals relating to prepayments and accruals 

Other skills: 

• Excel, Word and Email. 

• Able to communicate effectively 

• Be collaborative and is a team player  

• Able to analyse to seek solutions for problems 

Preferred, but not essential skills:  

• Experience in foreign currency back accounts would be an advantage 

• Use of DEXT for automated input of purchases costs and expenses to QuickBooks 

How to apply:

Email a CV and a cover letter demonstrating your reasons for applying and suitability for the role. Please note that hiring will be on rolling basis with closing date (20th January 2025).

Location: London Office or Amman Office, Hybrid with at least days from office

Contract: Full-time

Salary: GBP 41,938 for London or JOD 29,500 based on location

Closing date: 20/01/2025

Richmond Borough Mind | Journey Recovery Hub
 

Are you passionate about mental health and making a real difference in people’s lives? Join our dedicated team as a Crisis Café Support Worker!

 •  Salary: £13.46 per hour (£26,200 FTE)

 •  Hours: Shifts are 5.5 hours and we are looking for additional staff members to cover 1-4 shifts per week, ensuring that we are accessible to visitors between 6 - 10pm every evening. Initially we will require temporary cover for 1-2 shifts per week, but there is potential for this to increase to up to 4 shifts as part of a permanent role.

 •  Location: Twickenham and Kingston

As a Crisis Café Support Worker, you’ll provide compassionate, person-centred support to individuals experiencing mental health crises. You’ll play a key role in de-escalating crises, fostering recovery, and empowering clients to develop self-management strategies.

You’ll also facilitate group activities, collaborate with colleagues and partner agencies, and help create a welcoming, supportive environment for service users.

What You’ll Bring:

 •  Experience working with individuals in mental health crises or with complex needs.

 •  Excellent listening, communication, and motivational skills.

 •  Resilience and a calm approach to challenging situations.
 

This is an exciting opportunity to make a tangible difference in mental health provision and join a supportive team.

Apply Now to be part of a service that saves lives and transforms wellbeing.

Richmond Borough Mind is committed to diversity and inclusion. We are actively interviewing for this role.