Standard manager volunteer roles in stanmore, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.
We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.
Position Overview
Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:
- Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They are also the first point of contact for the shift’s Designated Safeguarding Lead.
- Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.
As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary.
Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.
Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.
The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.
Who We Are Looking For
We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:
- Are strongly committed to helping others
- Have experienced mental health issues in order to relate to those seeking help
- Are collaborative and enjoy working with others
- Are encouraging and supportive
- Are organised and can monitor several things at once
- Can remain calm and focused during busy times and when safeguarding alerts are raised
- Are 18 years and over
- Can commit the time to a regular weekly shift
We are particularly interested in hearing from people who are available during the following hours:
- Monday to Sunday, 5pm-7pm
- Friday and Saturday, 7pm-10pm
Role Responsibilities
- Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
- Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
- Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
- Monitor web-chat conversations and ensure all chats are tagged.
- Maintain ability to listen, remain calm and provide intervention if necessary.
- Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
- If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
- Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
- Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
- Adhere to all standards, policies and procedures of My Black Dog.
Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Roots Academy
At Roots Academy, we’ve built a learning experience that’s changing the lives of the ummah’s future leaders, change-makers and visionaries.
Our vision is enabling university students to live God-centred lives, so we teach structured, engaging and transformative face-to-face foundational Islamic education to over 1,800 students across the UK.
Role Summary
As a Notion Specialist, you will play a key role in helping volunteers and teams effectively utilise Notion for their work. Your expertise will ensure that teams can optimise workflows, manage information efficiently, and collaborate seamlessly within the platform. You will provide training, manage permissions, and support teams in structuring Notion workspaces tailored to their needs.
Key tasks
- Training & Support
- Conduct training sessions for volunteers on how to use Notion.
- Develop and maintain training materials (e.g., guides, videos, FAQs) to support ongoing learning.
- Provide one-on-one or group support to answer Notion-related queries.
- Workspace Optimisation
- Help teams structure their Notion workspaces to suit their workflows and case scenarios.
- Assist in building and refining dashboards, databases, templates, and automations.
- Provide recommendations on best practices for using Notion efficiently.
- Permissions & Access Management
- Set up and manage permissions to ensure appropriate access levels for different roles.
- Regularly review and update access permissions to maintain security and efficiency.
- Process Improvement & Documentation
- Identify opportunities to improve organisational efficiency using Notion.
- Document standard operating procedures (SOPs) and best practices within Notion.
- Support teams in integrating Notion with other tools where relevant.
- Ongoing Support & Troubleshooting
- Act as the go-to person for troubleshooting Notion-related issues.
- Stay updated on new Notion features and advise the team on potential improvements.
- Gather feedback from users to continuously enhance Notion use across the organisation.
What we’re looking for
- Strong experience using Notion, with the ability to teach others effectively.
- Understanding of database structures, workflows, and automations within Notion.
- Excellent communication and training skills.
- Ability to troubleshoot and provide creative solutions to Notion-related challenges.
- Organised, proactive, and able to work independently.
- Experience with integrating Notion with other tools (desirable but not essential).
What we have to offer
- Be part of a dedicated team of 90+ volunteers across the UK.
- Contribute to a growing organisation that educates and empowers the Muslim community.
- Access to in-house tarbiyah sessions to develop your deen.
- Receive continuous rewards for facilitating Islamic education through Roots Academy.
Please note: This is an unpaid volunteer position. Volunteers can claim expenses for food, travel, and equipment in line with the Expenses Policy.
We teach structured, engaging and transformative face-to-face foundational Islamic education to students across the UK and beyond.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
The role of the Independent member is to provide the Safety Committee and the Movement with knowledge and experience for making key decisions. The role is pro bono, but reasonable expense will be paid in accordance with The Scout Association (TSA)’s Expenses Policy.
The Safety Committee reports directly to the Board of Trustees which has overall legal responsibility for TSA. The committee is Chaired by an external appointee who is a Trustee of the board. The safety committee comprises independent members with Health & Safety expertise across a range of sectors and members from the movement. The purpose of the committee is to hold to account those with responsibility for delivery of Health & Safety across Scouting.
Main responsibilities
The remit of the Committee is to support the Board of Trustees to fulfil its responsibilities in relation to Safety by:
- providing vision and direction for consideration and endorsement by the Board (as required), by identifying and contributing to the development of safety policies, procedures and guidance;
- ensuring that youth members, adult volunteers, parents and staff are engaged in contributing to the development of safety policies;
- developing and overseeing a performance framework to ensure that safety policies, procedures and practice are monitored to provide assurance to the Board (relating to members, staff and service users) and use this management information to inform and drive improvements; monitoring the local and national implementation of safety policies and procedures to ensure practice is effective and consistently applied;
- ensuring that appropriate connections are made with other areas of the Association’s work that may have an impact on safety (for example Adult Training by using incident data to highlight areas of success or concern);
- ensuring that members receive appropriate support and communication to aid understanding of their responsibilities to enable Safe Scouting;
- leading the process for Fatal Accident and/or Near Miss inquiries from commissioning through to completion;
- reviewing and overseeing actions from inquiry reports (this should be in conjunction with the respective staff functions, particularly where there is specific policy, procedure and/or practice changes that need to be recommended for consideration by the Strategy and Delivery Committee and/or Board (as required);
- identifying possible areas of development for the Association’s safety activities, taking into account relevant national agendas and learning from reviews whether this be external or internal to the Association.
The person
Past or present membership of The Scout Association would be an advantage but is not an essential requirement.
What is essential is a commitment to the vision and values of Scouting and the ability to challenge the Association’s policies and practices positively.
We welcome applications from individuals with experience in a wide range of sectors, not just those from traditionally highhazard industries. We are committed to diversity and actively seeking applicants from a wide range of backgrounds, in particular, Black, Asian and ethnic minority communities.
Skills
Primary Technical Skills (Core)
- Competence: Experience of application of safety principles, regulations, and best practices within hazardous environments.
- Legal Compliance: Clear understanding of legal obligations related to health and safety in the workplace and how this translates across to Scouting to assure compliance with relevant laws and regulations.
- Application of Health and Safety Regulations: Experience of applying health and safety regulations and standards to ensure compliance. This should be combined with an understanding and ability to identify relevant health and safety regulations and standards applicable to the volunteering sector.
- Risk Assessment and Audit and Assurance: Experience of identifying potential hazards, assessment, developing strategies to mitigate risk and audit and assurance in a work environment, including risk assessment methodologies and strategies.
Analytical Skills (Essential)
- Analytical Skills: Capacity to analyse data related to safety performance, incident reports, and trends to identify areas for improvement.
- Problem-Solving Skills: Ability to identify safety issues, evaluate alternative solutions, and implement effective corrective actions.
- Continuous Learning and Professional Development: Commitment to staying updated on industry trends, best practices, and emerging technologies in safety management.
Enabling Skills (Desirable)
- Management Skills: Experience of leading safety initiatives and managing safety teams to influence organisational safety culture to prioritise safety – demonstrating an understanding of business operations and aligning safety practices with organisational goals.
- Communication and Influencing Skills: Experience of effectively conveying safety protocols, policies, and procedures to employees to influence behaviour, management, and regulatory authorities, showing the ability to lead by example and inspire others to prioritise safety.
- Interpersonal Skills: Understands the need for building positive relationships with stakeholders, including volunteers and employees, management, regulatory agencies, and community members to improve safety culture.
Secondary Technical Skills (Desirable)
- Safety Training and Education: Experience of developing and or delivering effective safety training programmes to employees at all levels within an organization.
- Accident Investigation: Skill in investigating workplace accidents and incidents to determine root causes and prevent future occurrences.
- Emergency Preparedness and Response: Knowledge of emergency procedures and the ability to develop and implement emergency response plans.
Experience
- Experience of hazardous environments
- Experience of working in safety as a safety practitioner/holds a safety qualification
- Experience of leadership to achieve safety culture change within a complex organisation
- Expertise welcomed in mental health/wellbeing, human factors or occupational health
- Expertise welcomed in the application of strategic health protection principles (e.g. public health, food safety, and other health related safety issues)
- Experience from an activity-based sector (e.g. outdoor and adventurous activities) welcomed
- Experience of working or volunteering with charitable or youth organisations welcomed
- An understanding of governance structures and the role of boards and their sub-committees would be an advantage with experience of providing strategic advice and guidance at this level
Time Commitment
For this role, the appointed candidate should expect to spend the equivalent of a day per quarter on The Scout Association’s work after the induction phase. This is based on preparation for and attendance at the scheduled Safety Committee meetings (four in each year, with the intention that two are held online and two face to face).
Appointment Term
These appointments would normally be for a three-year term (subject to appraisal), extendable by mutual consent by no more than one further three-year term.
Safeguarding rules - Yellow Card
We are a youth organisation who takes safeguarding seriously. The post holder agrees to comply at all times with the safeguarding rules as set out on TSA’s yellow card, which can be found here, This is shared with young people and carers, as well as employees, so everyone knows our rules of engagement.
In order to comply, stringent vetting procedures take place including checking against an internal database to assess suitability and also Basic/Enhanced DBS checks as required.
Data Protection
The post holder hereby agrees not to disclose any confidential or sensitive information to a third party or outside organisation except where required to do so by law and to adhere to our Data Protection policies.
Health and Safety
The post holder agrees to abide by TSA’s Health and Safety principles and code of conduct and to take all reasonable steps to ensure both their own safety in the workplace as well as that of their colleagues.
Equal Opportunities
The post holder agrees to promote and uphold the principles of equal opportunities in accordance with TSA’s Equal Opportunities Statement and all related policies.
How to apply
If you are interested in the position and would like to apply, please send your CV and supporting statement outlining your suitability for the role. The closing date for applications is: Tuesday, 20th of May 2025
If you would like to discuss the role in more detail, please contact the Governance Team.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Dear Prospective Trustee
Thank you for your interest in Citizens Advice Merton and Lambeth (CAML). This pack sets out more information about the charity, the board, the role of a trustee, and how to apply.
We are excited about the future and are looking for energetic, talented and committed individuals to help support the charity as trustees to continue its incredible work for the people of Merton and Lambeth.
What we do
CAML is one of the busiest advice charities in London. We support individuals and families who live, work or study primarily in the London Boroughs of Merton and Lambeth and also elsewhere (dependent on service). We also work to raise awareness and understanding of the challenging issues affecting individuals and our communities.
We were one of the first Citizens Advice services to open our doors over 85 years ago. We have had an extremely busy few years, with individuals and families increasingly seeking our support with the cost of living crisis. Our support and services are as important today as they were when our work began.
We are part of the national Citizens Advice network of over 240 local charities that deliver advice across the country.
In FY 23/24, we supported over 25,000 individuals. Our information, support and advice services are provided via telephone, online, video conferencing and face-to-face. We provide face-to-face support from two CAML offices and multiple outreach venues in local communities. Our aim is to empower people to better help themselves, but we are always here with further support if needed.
CAML in 2025
CAML is at an important point in its history. Demand for our services continues to accelerate as high levels of hardship become an established reality for many people living in our boroughs. The two boroughs we serve contain pockets of wealth and affluence, but also feature areas of significant poverty and deprivation where our services are most depended upon.
At the same time, similar to many charities, we face funding challenges – not least given the majority of our funds come from our local authorities. Our current turnover is over £1.2m a year. Like others, CAML faces funding challenges often related to changes in central government policies and local government financial challenges, with a need to look at new ways of diversifying income streams.
The organisation has a strong foundation from which to deliver in this difficult environment – particularly with a team that is committed to our clients and expert in giving quality advice. We also have positive working relationships with our funders, councils and partners, and a strong local reputation.
Our leadership
The operational leadership and management of CAML is carried out by our CEO, Simon Shimmens, with three senior managers and a team of around 40 staff and 20 volunteers. Short biographies of our existing trustees are available on our website.
The role of the Board
Each trustee has a responsibility to contribute to discharging the Board’s responsibilities. We do this by:
● Regularly preparing for, attending and participating in meetings
● Understanding the business of CAML
● Contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance
● Monitoring our services, ensuring compliance with our governing documents and policies and monitoring maintenance of Citizens Advice standards
● Monitoring the charity’s financial position and ensuring it operates within its means and delivers on its objectives with clear lines of accountability for day-to-day financial management
● Supporting the charity’s development through participation in agreed projects
● Actively seeking to further CAML’s strategic objectives and acting in its best interest at all times
Above all we are looking for people with strategic vision and independent judgement who together can support the charity and its executive team. As trustees we are visible to our staff and volunteers, engaging and recognising the excellent work they do. Each trustee is expected to spend time with service delivery staff and volunteers, ideally at least once a year.
You will be a genuine team player, able to support colleagues, input constructively and positively to discussions and to support and uphold collective decisions.
As a trustee you will support the charity’s values and objectives and will act as a positive and genuine advocate promoting the work of the charity within your personal networks and to the wider world.
The commitment we need
Each trustee attends quarterly Board meetings and is a member of one of the delegated authority sub-committees – Finance and People – which also meet once a quarter.
While the precise nature will differ month-to-month, this is likely to average at eight to ten hours a month. This allows for board and committee meetings, reading papers in advance of these, ad-hoc actions and discussions, and visiting CAML’s services.
Board meetings are currently held in person in our Mitcham Office, with sub-committee meetings held remotely. Across the Board, we attend key events such as Volunteers’ Week and charity events/activities.
Particular skills/experiences we’re seeking
We are looking to recruit two new trustees to join our strong and dynamic Board.
We would particularly welcome applications from those with skills and experiences to help complement the current Board. Our priority recruitment areas are:
●HR: We are committed to ensuring the highest standards of governance in policies and practice related to employee relations, recruitment, retention, reward and recognition as well as staff and trustee training and development. We are seeking a trustee with senior HR experience to support the strategic oversight of our People approach.
●Accountancy: Financial oversight is an integral part of a well-functioning trustee Board. We are looking to further bolster this expertise within the Board to provide support for our Treasurer if required.
●Pensions: CAML has a legacy Defined Benefit pension scheme (closed to new entrants) and a Defined Contribution scheme. We are looking for an individual with actuarial or pension trustee skills to advise the Board with regard to our pension schemes, and whether we should be looking to make any changes.
●Legal: We are looking to further expand our legal expertise on the Board. We particularly welcome interest from individuals with experience in charity law however all applicants with legal experience are welcomed.
In addition to these skills, we would welcome applications from candidates with previous trustee experience and/or applicants who may be open to taking on the role of Vice-Chair (further information can be provided on this if requested).
The benefits of being a trustee with CAML
Although the role of a trustee is unpaid (reasonable out of pocket expenses are reimbursed), there are many reasons to join us, including:
● Being a trustee is one of the most powerful ways in which you can contribute to your local community and to a cause you care about.
● Corporations of all sizes take voluntary and community enriching activities seriously with trusteeship considered an effective method of professional development and community engagement.
● Being a trustee is a fantastic way of developing your strategic experience and oversight, giving you the opportunity to develop your critical thinking, problem solving and analytical skills.
● Being a trustee can open up your professional network.
How to apply
Follow the link to our website and complete the relevant documents at the bottom of the advert.
We are recruiting on a rolling basis and are considering applications as and when we receive them. This recruitment remains live until 30th June 2025.
All applications are considered by a trustee panel, with shortlisted candidates then invited to an interview, to take place within a month of receiving their application.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
WE PROVIDE FREE, INDEPENDENT, CONFIDENTIAL AND IMPARTIAL ADVICE AND INFORMATION SUPPORT
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for volunteer to work with residents at our refuge to maintain our beautiful and spacious garden. The women we support here have fled to refuge due to experiencing VAWG (Violence Against Women and Girls) who also have additional barriers to accessing other services such as significant mental health support needs and/or problematic alcohol and/or substance use. We believe that spending time in nature, socialising and working together on a shared project is beneficial for mental and physical health, as well as building positive connections between residents in the house. Frances House is trauma-informed service and endeavours to give the women opportunities for personal agency over their own space
About the role
You will work alongside our Wellbeing Group worker to support the delivery of these sessions. Tasks may include:
- Maintaining and improving the beauty of our outdoor garden space.
- Supporting the facilitation of gardening activities which could include planting and nurturing trees, bushes, flowers, shrubs and other greenery.
- Tasks may also include other landscaping activities such as building rockeries, shelters, etc.
- Helping to create wellbeing areas in the garden which might include herb gardens, vegetable patches or sheltered quiet spaces.
- Providing supportive encouragement, enabling residents to recognise their self-worth, gain self-confidence and improve their social skills.
- Supporting clients to learn practical skills that may lead to voluntary work or employment.
- Carrying out standard gardening maintenance including cutting the grass, managing weed control and leaf raking.
- Explore possibility of using garden materials for therapeutic craft activities.
- Providing guidance to the team on matters related to the garden.
Who are we looking for?
We are looking for an enthusiastic volunteer who has a keen interest and knowledge in horticulture. The ideal volunteer will have:
- Patience, tolerance and understanding.
- The ability to relate positively and respectfully to people, with a non-judgemental attitude.
- The ability to encourage and motivate.
- The ability to share various gardening related skills.
- The ability to make the most of limited or non-existent budgets.
- Basic awareness of mental health issues and substance use.
- Self-motivated – able to carry out tasks unsupervised.
- Flexibility regarding variety of tasks associated with the role.
- An interest or understanding of working with women affected by domestic/sexual violence/mental health/substance use.
- Ability to maintain confidentiality.
- Reliable and good time management.
What can you gain from this opportunity?
As part of this role, you will have the opportunity to:
- Use gardening skills to gain experience of supporting women with multiple needs in a trauma-informed way.
- Gain a better understanding of the impact of domestic/sexual violence on women and children and how supported accommodation operates.
- Join a positive, motivated and enthusiastic team of women making a difference in people’s lives.
We also offer great volunteer induction training, where you will be fully supported to understand and carry put every aspect of the role. Training includes CPD accredited courses, and the opportunity to apply to complete the Tackling and Preventing Domestic Abuse Award (DAPA), which is recognized by the Home Office.
We will be accepting applications on a rolling basis for this role.
Solace exists to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fine Cell Work (FCW) is a UK-based rehabilitation charity and social enterprise. We are supported by an incredible team of prison volunteers who are the link between the charity and the stitchers we work with in prison. Our volunteers run fortnightly stitching groups in the prisons we work with to facilitate our stitchers’ production of high-quality needlework.
Our prison volunteers work in small teams to teach our stitchers’ embroidery and needlepoint, organise their group sessions, and liaise with the prison and FCW office.
What you will do as a prison volunteer:
- Teach people in prison how to stitch and support the completion of our premade kits in our cell groups, which consist of around 10-15 stitchers.
- Communicate with staff at our hub in Battersea to receive kits and supplies for your group and send back completed work for your stitchers to be paid.
- Encourage and help stitchers to complete our Open College Network certifications in creative needlework.
- Develop stitchers’ skills and confidence by encouraging them to take responsibility as peer mentors.
- Act as an ambassador for the charity and sharing our vision and values throughout your volunteering.
Who we are looking for:
- Skills in embroidery and/or needlepoint or a willingness to learn to stitch is essential for this role.
- Ideally some teaching experience or experience working with socially-excluded groups.
- Someone with a non-judgemental attitude and commitment to rehabilitation.
- Someone who is an excellent team worker.
- Someone who is good at observing personal boundaries.
Commitment: our stitching groups run for 2 hours every fortnight, so with travel time and some admin work after groups we ask prison volunteers to set aside a morning or afternoon every 2 weeks.
You must be over 18 for this role with the ability to travel to the prison. Travel expenses will be reimbursed by the charity.
Please take some time to read the role description to find out more details about the role and what we offer to our prison volunteers.
At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented amongst FCW’s prison volunteers. This includes applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQIA+, and male identifying applicants.
The client requests no contact from agencies or media sales.
Tonic is expanding and we are recruiting for several new trustees to join our board.
Tonic is keen to hear from potential trustees who feel excited for our vision for the future and are particularly interested to hear from applicants with expertise in the following areas:
- Business, innovation and commercial thinking
- Data and measuring impact
- PR, marketing and communications
Please visit the 'jobs' page on our website or read the recruitment pack to find out more.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Come join our team working to help change the lives of some of the most vulnerable people in society. Ranked 2023 Q4 by Best Companies as the 8th best charity to work for in the UK, Medaille Trust is one of the UK’s leading charities in the fight against modern slavery. Our innovative model is based on three principles: Prevent, Protect and Pursue. We are one of the UK’s largest providers of survivor services, with ten safehouses and six outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Our volunteers come from all walks of life and have a wide range of experience and motivations. Whatever your reason for deciding to volunteer, we want to make sure you enjoy your time with us and know just how much we value your support.
We are looking for a handyperson to be able to help us with general maintenance tasks in our London West safehouse. Tasks will include activities such as installing shelving, putting together flatpack furniture, painting, gardening etc.
We are looking for a Volunteer Handyperson to help support us with maintenance of our safehouse.
Tasks will include:
· Lifting, carrying, and transporting items in a safe manner
· General handyperson tasks such as installing shelving, putting together flatpack furniture, painting etc.
· General maintenance tasks
· Sharing knowledge of general maintenance with service users to empower them to use new skills going forward
· Only complete tasks that are you able or qualified to complete
· Maintain health and safety at all times
· Showing awareness of service users’ varying physical and mental well-being needs
· To provide feedback and safeguarding concerns to Local Coordinator - reporting any observations or concerns in a timely manner
· To take part in regular supervision and support
· To regularly attend volunteer or staff meetings
· To attend training as and when required including health and safety, boundaries, safeguarding, manual handling and confidentiality
To work within agreed professional boundaries at all times
To provide a safe and non-judgmental environment that promotes the core values and ethos of the Trust, in accordance with the Medaille Trust Policy, Data Protection Act, and Health and Safety Regulations
The role would suit someone who is friendly, kind, empathetic and non-judgemental. As well as someone who is physically fit to be able to lift and carry heavy objects. This position is rewarding and will be making an immediate difference in supporting and empowering clients.
This role requires maturity, and an ability to engage with people in a trauma informed way, while working alongside staff members in line with agreed procedures and systems.
· Volunteers must be at least 18 years old
· Volunteers must have experience or qualifications in maintenance related skills
· Volunteers will need to have a good standard of spoken and written English
· Be computer literate to be able to complete any online training
· Ability to maintain confidentiality is essential
· Volunteers to have knowledge and understanding of human trafficking issues or willingness to learn
· Knowledge of mental health issues and the challenges faced or a willingness to learn
· An understanding of the importance of professional boundaries in the role
Please apply via application form on our website.
An enhanced DBS check is required for this role, which we will arrange.
Medaille Trust's mission is to provide refuge & freedom from modern slavery. One of UK's leading providers of support for survivors of modern slavery.
The client requests no contact from agencies or media sales.
Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.
Tasks and Responsibilities
If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.
Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.
As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week.
Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.
As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.
Selection Criteria
A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:
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Understand the difference between being friendly and being a friend
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Be aware of your own mental health and wellbeing
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Be open-minded
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Be supportive
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Be reliable
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Be discreet and able to respect confidentiality at all times
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Be accepting and non-judgemental
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Be passionate about contributing some of your time to a cause such as Shout
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Adopt a growth mindset, and be willing to accept feedback
Requirements
- You must live in the United Kingdom or New Zealand while volunteering.
- You must be over 18 years of age.
- You will need a reliable internet connection and a private place to take your shift.
- All of your volunteering must be done using a laptop or desktop computer and Google Chrome.
It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health.
Before you apply, please consider whether either of the following applies to you:
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Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.
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Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?
Benefits to Volunteers
The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.
Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.
Application Process
You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.
You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you.
We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send.
Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way.
This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.
We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents.
Please allow up to a month for us to review your application and return a decision.
If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.
Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
If you want to make a difference to people living with a mental health condition then we’d love to hear from you!
About us
At The Mental Health Community we use our lived experience to build understanding and support for what it’s like to live and work alongside managing a mental health condition.
We know that it can be difficult to get, or keep a job if your energy levels, how you’re feeling and your ability to go to a place of work every day are affected by a mental health condition like anxiety or depression. But we also know that having a sense of purpose and belonging can really help with the symptoms and impact that mental health conditions can have on you.
Our work is focused on helping people with a mental health condition who are in work or looking for work. We do this by supporting businesses to improve how they look after people, because we know that by creating inclusive and safe spaces at work we make it possible for people with mental ill health to stay in the workplace which helps keep them well and benefits the businesses too.
By joining our board you will be:
- Making a lasting impact by helping us make more workplaces safe and inclusive for people with a mental health condition
- Shaping the future of our charity as we expand our services and reach more people who need our support
- Using your skills and experience for good by helping guide the strategic direction of our charity.
What we’re looking for
We are looking for at least 4 new trustees to join our team. Whatever your skillset, we’d love to hear from you and there are some areas where we need particular help:
· Treasurer: oversee our financial health, provide guidance on building long term financial plans to help us grow and ensure appropriate financial management.
· Marketing and Communications: strategic oversight of our marketing and communications, raising awareness of our work and reaching new audiences through digital strategies and media engagement.
· Fundraising: develop our fundraising strategy and income streams, including grant applications, corporate sponsorship and campaigns.
· Governance: guide us in operating transparently and effectively whilst maintaining high standards of governance in compliance with our governing document and charity law.
We particularly welcome applications from people with lived experience of mental ill health, young people aged 18-30, people of all socio-economic backgrounds, genders and people from Black, Asian and minority ethnic communities.
About the role
As a board of trustees we meet remotely every 6 weeks, there may be some activity in between meetings so the estimated total time commitment is 4 hours every 6 weeks.
In addition to using your specific skills to develop how we work, all trustees share responsibility for:
· Developing our activities to help us achieve our purpose and positive impact,
· Making sure we are compliant with our governing document and the requirements of the Charity Commission, and
· Being an active member of the board to help us make good decisions
What you can expect from us
We are committed to supporting our Trustees: you can expect an induction to the organisation and trustee role plus any additional conversations and support you need to help you feel confident in your role.
Our meetings are relaxed and informal; there are no expectations of ‘business clothes’, technical jargon or having all the answers.
We welcome and support your preferences for the way we work together, how you like to receive information and how we can make it easier for you to participate actively in our discussions.
One more thing
We know that great trustees come from many backgrounds and with a variety of experiences and that’s great - we really value people who bring different perspectives and add new voices to our team.
But you might not feel you ‘check all the boxes’ as you read this advert or the role description, especially if you’ve been marginalised or excluded. We get it, and we’ve felt like that too. But we hope you’ll apply anyway because we’d love to hear from you and will take care to help you feel welcome and included.
For more information on the role please see the role description.
We welcome and support your preferences for how you like to receive information and how we can make it easier for you to apply.
If you prefer to apply in a different way e.g. through a conversation or submitting a short video please contact us and we can arrange it.
If you need any adjustments during the application process please let us know and we'll do our very best to accommodate them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
As a Flyer Distributor you will play a crucial role in helping to raise awareness about our services and events within the Enfield community. You will be responsible for disseminating promotional materials such as flyers, brochures, and event announcements to various locations within the Enfield area.
- Distribute promotional materials provided by Age UK Enfield to designated locations across the Enfield area. This may include community centers, libraries, local businesses, healthcare facilities, and other relevant locations.
- Engage with members of the public in a friendly and courteous manner while distributing flyers. Answer any questions they may have about Age UK Enfield's services and provide basic information about upcoming events or initiatives.
- Keep accurate records of the locations visited and the quantity of promotional materials distributed. Report back to the supervisor on to provide updates on distribution progress.
- Act as an ambassador for Age UK Enfield by promoting the organisation's mission, values, and services to the community. Help to increase brand recognition and visibility within the local area.
General Key Skills:
- Ability to work independently without constant supervision.
- Comfortable with walking and standing for long periods in various weather conditions.
- Maintaining professionalism and addressing public inquiries effectively.
- Reliable attendance and punctuality, with a strong sense of responsibility.
Time Commitment
2-4 hours Between 10 am - 2 pm (there are other volunteer opportunities available)
Requirements
A DBS Enhanced check will be required. Training to be provided around safeguarding.
Other Information
Please note: It is a unpaid position however travel costs and other volunteering expenses will be covered.
We're a local charity working in the community to support older people, their families and carers. We want everyone to be able to love later life.



Join Artsadmin as a Board Trustee (Voluntary Role)
Are you passionate about the arts and eager to make a meaningful impact? Artsadmin is seeking dedicated individuals to join its Board of Trustees. This is a pivotal time for the organisation, and your expertise could help shape its future.
Why Become a Trustee?
As a Trustee, you will play a crucial role in guiding Artsadmin through an exciting period of transformation. You will have the opportunity to:
- Influence Change: Contribute to the strategic direction and governance of an organisation that has been at the forefront of artistic innovation for over 45 years. Your insights and decisions will help steer the future course of Artsadmin, ensuring it continues to be a beacon for creative expression.
- Support Artists: Help create conditions for artists to produce inspiring, thought-provoking work that addresses urgent social and environmental issues. You will be instrumental in fostering an environment that nurtures artistic talent and facilitates impactful projects.
- Expand Your Network: Collaborate with a diverse group of professionals, artists, and community leaders. Joining the Board provides a unique opportunity to build relationships with key figures in the arts and philanthropic sectors.
- Develop Skills: Gain valuable experience in governance, strategic planning, and leadership within the arts and charity sectors. This role will enhance your expertise, providing you with new competencies and professional growth.
About Artsadmin
Artsadmin collaborates with artists, communities, and partners to develop creative projects that challenge and inspire. Based in Toynbee Studios, East London, Artsadmin supports artists at all stages of their careers through a range of training and development programmes. The organisation is committed to social and climate justice, equity, and inclusion. Our projects are designed to empower artists to push boundaries, fostering innovative approaches to societal and environmental issues.
Skills and Experience Required
Artsadmin is looking for Trustees with senior leadership or governance experience, particularly in the following areas:
- Access and inclusion, including anti-racism
- Artistic practice and cultural leadership
- Change management
- Charity and company law and governance
- Communications and PR
- Facilities/venue management and development
- Income generation, funding, and fundraising
- People and policy development
- Social and climate justice
Role Description
As a Trustee, you will:
- Help set and support the delivery of Artsadmin’s vision, strategy, and values, ensuring they align with the organisation's mission and long-term goals.
- Participate in board meetings and contribute to committees, bringing your expertise to bear on key decisions and strategic initiatives.
- Support and hold the executive team accountable, ensuring the organisation meets its objectives and maintains high standards of performance and integrity.
- Build positive relationships internally and externally, acting as a bridge between Artsadmin and its stakeholders.
- Act as an ambassador for Artsadmin, representing the organisation at events and within the broader community to enhance its profile and influence.
Commitment
The Board meets approximately four times a year, with additional subcommittee meetings and an annual away day. Trustees are also expected to be available for guidance and support between meetings, offering their expertise and advice to ensure the continuous progress of the organisation’s goals.
How to Apply
For this round of recruitment, the application deadline is 10am, Wednesday 7 May, 2025 To apply: Please prepare a letter which outlines your interest in Artsadmin and why you would like to be considered as a trustee. Include details of the relevant knowledge, skills and expertise you would bring to the role and to our organisation, with reference to the role description and person specification. Please submit your application letter together with your CV through our Online Recruitment Portal. Through the portal, we also ask that you complete an anonymous equal opportunities monitoring form, kept separate from the application process. If you would like a conversation with one of our current trustees or with the Joint CEOs before applying, please email Elizabeth, Executive & Administrative Assistant to arrange a time. Following receipt of your application you may be invited for an interview with the Chair and other trustees. All applicants will receive a response from us. Interviews will take place on 19 May (online) and 23 May (online or in person), with induction taking place from June for those invited to join the Board. We always invite selected potential trustees to observe a board meeting before confirming their appointment. The June board meeting is scheduled for 3 June with an opportunity to meet some of the team informally beforehand, from 4pm.
Key Dates:
- Application Deadline: 10am, 7 May 2025
- Interviews: 19 May (online) and 23 May (online or in person)
- Induction: June-September 2025
- First Board Meeting: 9 or 12 September 2025
Join us in shaping the future of Artsadmin and making a lasting impact on the arts community. We look forward to receiving your application.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
USPG is looking to appoint 3 Trustees (lay or ordained) committed to global mission within the Anglican Communion. At this time, we are seeking to appoint a qualified accountant and two trustees with significant regional knowledge (Caribbean/ Latin America, Middle East, East Asia or Africa) to serve from July 2025.
About You
In recruiting Trustees at this time, we are looking for individuals with the following skill sets and experience:
- Accountancy: A qualified accountant with current experience of scrutinising accounts of organisations of the scale of USPG (at least) is sought. The person appointed will become a member of USPG’s Finance & Audit Committee as well as contribute to the strategic discussions of the Trustee board.
- Global knowledge and understanding: A couple of trustees with significant regional knowledge, especially of the Caribbean/Latin America, but also of the Middle East, Asia or Africa. That understanding may come from working with the churches or from professional experience outside of the Church.
The role is not paid, but necessary expenses incurred for attending USPG meetings will be reimbursed.
About USPG
The United Society Partners in the Gospel, known widely as USPG, is the Anglican mission agency that partners churches across the Anglican Communion in rethinking mission, energising church and championing justice. Click here to find out more.
USPG is actively seeking a diverse board with a balance of gender, ethnicity and age.
We bring people together from different parts of the global Church in mutually enriching conversation and profound encounters.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.




The client requests no contact from agencies or media sales.