Social Welfare Jobs

We are looking for an individual to undertake the role of Head of Operations at MASH for a 12-month period. This is an exciting and varied role and would provide an excellent opportunity for the post-holder to develop skills and experience in a senior leadership position. MASH is a £1.5 million organisation with a 30 strong staff and 70 strong volunteer team. It is a busy city-centre based charity working with women who sex work to help keep them safe and more empowered to make decisions about their lives.

This senior role will lead on MASH’s business development and business support functions, including:

• Income Generation
• Finance
• HR & Administration
• Performance & Impact
• Volunteers
• Communications
• Service User Involvement
• Training

The post-holder will be responsible for securing the funds needed for MASH to deliver its strategic priorities and ensuring the organisation’s internal support functions are working as effectively as possible.

We’re looking for an experienced income generator who also has experience of wider leadership on business support functions such as finance and HR.  We’re looking for an all-rounder who wants to develop their skills within a small but ambitious team.

The post-holder will work with other members of the MASH team to ultimately support women who sex work to improve their health and wellbeing, and to ensure greater awareness within external organisations. This role is suited to a motivated and target driven individual with strong financial literacy skills.

Legacy Marketing Manager

Location: Hybrid
Salary: £27,000 per annum (full-time equivalent £45,000)
Hours: Part-time – 21 hours per week
Contract Type: Permanent

At the Charity for Civil Servants, we can’t always prevent the tricky, stressful, sad stuff from happening. But when it does happen, we help current, former and retired civil servants get the best support. Join us as we embark on the next phase of our strategy to ensure we can be there when people need us the most.

We want our donors to feel valued, involved and proud of their role in our supportive community. The Legacy Marketing Manager will play a key role in delivering our legacy programme; developing and implementing campaigns and initiatives to encourage and steward enquirers, pledgers and those who give us a gift in their will. You will develop and deliver campaigns to welcome, thank and retain these amazing supporters. You will be reporting back to them regularly on the work their generosity could made possible and validate their decision to support us into the future; providing an umbrella of support for the civil service community.

We have big ambitions as we seek to embed our presence as a UK-wide charity and deliver sustainable income and supporter growth. Reporting to the Head of Individual Giving & Legacy, you will be part of an exciting department responsible for growing our largest and longest-term sources of income – our regular giving propositions (including payroll giving and gaming) and legacy fundraising. Working alongside the fundraising team, you will play a vital part in managing relationships with key civil service contacts, relevant to legacy too. If you would like to be a key member of our Fundraising department, then we would like to hear from you today!

In return, we can offer you excellent benefits including a health cash plan, Headspace, life assurance, excellent pension, generous annual leave, and interest free loans for season tickets and our cycle to work scheme.

To apply, please submit your CV and a covering letter that states why you would be suitable for this role. The closing date for applications is 2nd February 2025, 23:59pm. Interviews will be held online on 6 or 7 February. Please let us know in your covering letter if either of these dates would be difficult for you.

The Charity for Civil Servants are committed to building and developing a workforce which reflects the diversity of the civil service community that we support. We seek to ensure all job applications are treated fairly, with respect and without bias and we encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, or any other factor.

You may also have experience in the following: Legacy Fundraising Manager, Donor Relations Manager, Planned Giving Manager, Fundraising Manager, Legacy Engagement Officer, Legacy Development Manager, Philanthropy Officer, Gift in Wills Manager, Stewardship Manager, Campaign Manager, Charity Fundraiser, Non-Profit Marketing Specialist, Supporter Engagement Manager, Development Officer, Bequest Manager, Legacy Promotions Manager, etc.

REF-218 852

We are looking for an empathetic and organised woman* with excellent communication skills to join our small but thriving, team as a Centre Coordinator. You will be responsible for answering incoming calls, monitoring our email inbox for enquiries and referrals and welcome service users to the women's centre. Additionally, you oversee the office facilities and inventory and work closely with the Centre Manager to assist with ad hoc administrative duties. You will also work alongside the Development Manager and our Treasurer trustee to manage donor databases. We are a team of feminists and the ideal candidate would be passionate about ending gender-based violence and being part of a collaborative, close-knit team working to support women in our community. 

* Occupational Requirement (Equality Act 2010, Schedule 9 Part I) applies

Please note we are unable to provide visa sponsorship

To apply, please submit a CV and cover letter to be considered for this role.

At ASIOX, our mission is to directly support survivors of modern slavery and exploitation locally. We have been highly commended for our work by both local partner organisations and the clients we work with. Through our support clients are able to rebuild their lives and begin again, re-finding their place in the community and new positive employment.

We have been funded to undertake a project to expand our work across Oxfordshire and into Buckinghamshire until end June and are looking for an experienced support worker to join our team, working alongside the Survivor Support Hub Manager, and our team of volunteer befrienders.  You will be supporting migrant care workers that have been exploited in the care sector or who have lost their sponsorship.  You will assist them to secure new employment/sponsors, transfer their visas, secure new accommodation and provide pastoral support as necessary.

Expanding on the last 5 years of work tackling food insecurity we have an exciting opportunity to co-ordinate and develop a new project based around re-using electrical and furniture items to support those in deprivation and poverty.

Initially it is an 18 month contract with the opportunity to increase hours to full time and extend based on future funding.

Derby Food 4 Thought Alliance is a well known and widely endorsed organisation in leading on tackling food insecurity and it's root causes.  Household items is a huge issue where people choose between making a house 'home' or eating and we arwe working with partners to tackle this huge issue in our city.

Do you want to become part of a growing team and have a heart and passion to support those facing poverty and deprivation within the city of Derby.  If so then please apply!!

Harris Hill are delighted to be supporting in the recruitment of the Head of Andover Foodbank.

Location : Andover

Hours : 25 hours a week

Salary : £26,000

Andover foodbank provides emergency food and support to local people in crisis working in partnership with local agencies and professional care workers.

As Head of Andover Foodbank you will ensure operational efficiency and effectiveness, will lead, manage, and motivate the staff and volunteers and will work in partnership with the Committee to guide the development of the foodbank, including its material resources, financial assets, reputation, partnerships and Christian ethos.

Key responsibilities include:

* Leading and managing volunteers and the Warehouse Manager and Volunteer Manager, complying with the Diocese People policies including appraisals and the completion of personnel administration.
* Analysing and using data to inform and develop strategy and providing regular updates to Secretary and reporting monthly to Committee.
* Leading the Volunteer Manager to ensure the foodbank has adequate numbers of trained volunteers and a rota providing volunteers for the warehouse, office and events.
* Leading the Warehouse Manager to ensure effective and efficient operation of the warehouse, including adequate stock levels by arranging regular supermarket collections, buying stock and issuing appeals as necessary.
* Producing an annual budget for warehouse stock and projects and monitor income and spending on budget and managing donations, donor stewardship, funding applications and campaigns.
* Developing and implementing a fundraising strategy to ensure the foodbank is sustainable.

The successful candidate will have the ability to lead and manage a team including volunteers, with first class organisation skills and ability to prioritise work, and balance conflicting priorities and meet set deadlines.

Advanced proficiency in the use of Microsoft Office including Word, Excel and PowerPoint and Xero is key, as is a background in finance and budgetary control. Exceptional communication and interpersonal skills, with the ability to motivate and inspire both internal teams and external stakeholders is crucial, with strong experience of staff management and supervision.

This role is the linchpin that keeps the food bank service running smoothly and effectively. If you fulfill the criteria and are passionate about working on community projects that have a positive impact, please do get in touch ASAP!

If you would like to receive further information, including the full job description and how to apply, please send your CV to [email protected] . Applications are being reviewed on a rolling basis.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, gender, disability, race, religion, sexuality and other protected characteristics.

Would you like to lead and develop the Estates and Property strategy for the UKs largest military charity?

We have an opportunity for a Head of Property to join our wider Commercial directorate and to lead and develop the delivery of the Royal British Legion (RBL) Estates/Property function to ensure alignment with organisational strategy.

Managing five Regional Property Managers, you will lead a team which overseas a unique portfolio of properties including clubs, branches, offices and vacant space. You will also be responsible for delivering wider corporate efficiency projects, including undertaking research, solutioning, production of written papers and presentation to Executives/Trustees.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Director: Property and Procurement, some key responsibilities will include:

- Leading the effective and efficient development and delivery of RBL’s Estates strategy to ensure that RBL’s properties are fully aligned with and support the Legion’s strategic objectives
- Developing and delivering the 5-year RBL Property Strategy and its reporting and presentation
- Writing and preparing Board level papers and papers for various property related committees, chairing the monthly Branch Property Trusts meetings, leading and presenting the property element of the Branch Property Trust Committee and Branch Property Trust Working Group
- Ensuring that RBL’s property activity complies with the Charities Act 2011 and in accordance with or exceeds best practice from across the charitable and commercial sectors
- Oversight of all property transactions, including disposals, acquisitions and lease renewals and rent reviews across the operational, branch and investment portfolios
- Directing the work of the Regional Property Managers fully achieving all financial and operational objectives and oversight of their reportees

You will bring with you experience in leading an Estates/Property team in a similar sized, complex organisation. Given the nature of our organisation, you will also benefit from having an understanding of Charity Law and how it impacts property, as well as an understanding of Trusts and the working of the Charity Commission.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London, Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 9th February 2025

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

St Paul’s Centre is a small but growing charity in Crewe which has had a huge impact, meeting local practical need since 1986!

We’re now looking for an Operations Manager to join the team.

We’re looking to recruit a hard-working and innovative individual to join our senior management team and ultimately oversee four main areas of responsibility within the charity: retail, logistics, health and safety and ICT.

The ideal candidate will come with senior management experience, strong organisational and communication skills, experience with warehousing and logistics and a proven track record of maximising retail in a charity setting.

The closing date is Friday 31st January at 12pm, and we hope to hold interviews on Friday 7th February.

Are you a Procurement professional looking for a new opportunity? Would you like to lead the Procurement function for the UKs largest military charity?

We are looking for a Head of Procurement to join our busy Commercial team at the Royal British Legion (RBL) and to lead and develop our Procurement function, in support of organisational purpose, strategy and business objectives.

This role will see you sponsor, develop and implement best practice, through partnership between the Procurement team and the business, and develop the Procurement team into a sector-leading function.
   
You will manage a very busy Procurement function which will require you to effectively forward plan, prioritise and align team resources to workload, whilst effectively delivering key procurement and risk control to the wider organisation.  

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Reporting to the Director: Property and Procurement, key responsibilities will include:

- Manage spend on goods and services, to ensure RBL maximises the value and minimises the risk associated with procurement and contract management activity
- Leadership and management of the procurement team to meet the needs of the business by providing professional expert advice and support
- Negotiation of contracts and supporting strategic sourcing initiatives, including implementing and embedding category planning and supplier relationship management
- Provide commercial leadership to the team in tendering, negotiations with suppliers
- Manage procurement and contract management activity risks by developing a disciplined procurement culture throughout the organization
- Directing the work of Senior Procurement Managers with internal clients and analysing the Contract Register to understand the highly varied future business requirements and develop annual forward plans based on key categories of spend

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London, Haig House Hub. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues, but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 9th February 2025

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role. Interested candidates are encouraged to apply as soon as possible.

If you require the job advert or job description in an alternative format, please contact 0808 802 8080.

We have a vacancy in the South & South-West Region for a Service Delivery Lead working within our friendly and dedicated team of regional staff and volunteers. The postholder will provide support for the Regional Manager and for region-wide service delivery. You will be overseeing service delivery across the region. Service management experience, volunteer management and a good understanding of systems and processes will be advantageous. You will be line managing a number of Regional Administrators. 

Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients
will be required to complete an enhanced check. We comply with the relevant codes of
practice and they can be viewed online:

•  Applicants in England and Wales: DBS Code of Practice
•  Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with
Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy
are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Age UK has an exciting opportunity to join their fantastic team in Sawbridgeworth, East Hertfordshire!

We are recruiting for a Shop Manager to manage the day to day running of our Sawbridgeworth shop (Bell Street).

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people across the UK, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• A 35 hour working week
• 25 days holiday + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

We have a fantastic opportunity for someone with relationship management and/or campaigns experience to join our Partnerships & Campaigns team. We are looking for someone who is able to build strategic relationships across the private, public and voluntary sectors and who is highly organised and motivated to achieve results.   

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage is a movement of businesses, organisations and people who believe that a hard day’s work deserves a fair day’s pay. The real Living Wage is an independently-calculated hourly rate based on the cost of living and announced each October ahead of Living Wage Week, our annual celebration of a growing network of over 15,000 Living Wage Employers.   

The Living Wage Foundation celebrates employers that voluntarily choose to pay the real Living Wage through an accreditation scheme that recognises a long-term commitment to fair pay and has secured pay rises for 475,000 low paid workers. Over recent years, the Living Wage Foundation has built on the success of the real Living Wage by creating new responsible employment standards – Living Hours and Living Pension – for those employers who want to go further and provide the security workers need now and in the future.   

Our culture is driven by our six organisational values: Solidarity, Kindness, Courage, Integrity, Inclusion, and Relational. You can read more here. 

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and   are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Purpose 

We have a fantastic opportunity for someone with relationship management and/or campaigns experience to join our Partnerships & Campaigns team. We are looking for someone who is able to build strategic relationships across the private, public and voluntary sectors and who is highly organised and motivated to achieve results.     

The Partnerships & Campaigns manager will be responsible for managing key sectoral campaigns and initiatives, initially this role would focus on the Recognised Service Provider scheme and the Cleaning and Security campaign as part of the Making London a Living Wage City initiative, with the expectation of later working with other organisations and industries that we identify as we develop our national campaigning approach such as Sports, Planning, Construction and Procurement.     

The ideal candidate would be someone who has managed relationships with senior individuals in the private, public or third sector and understands the importance of excellent relationship management and how to build and grow engagement through partnership working.     

As we develop the campaigning remit of the Living Wage Foundation, we would also value applications from candidates who have a campaigns background and are able to think creatively about the levers and tactics required to develop and execute exciting and participatory campaigns.   

The role will be expected to work collaboratively across the Living Wage Foundation and Citizens UK, collaborating with community organisers and engaging community leaders and workers in campaigns.  

Main Responsibilities 

Working as a Partnerships & Campaigns Manager in the Living Wage Foundation team for Citizens UK, reporting to a Senior Partnerships & Campaigns Manager, your main responsibilities will include: 

Citizens UK and LWF Project strategy  

• Support the delivery of Citizens and LWF’s business plans, working across teams to organise work effectively.  

• Demonstrate enthusiasm and commitment to the purpose of the project and the core mission of CUK.  

• Reliably implement CUK’s policies, procedures & values in the delivery of projects.      

Project and Campaigns Management  

• Coordinate sectoral initiatives, initially in Cleaning and Security, that drive accreditations and increase awareness and understanding around the Living Wage.  

• Develop creative, participative campaign opportunities that promote the Living Wage and our key messages, influence public opinion, champion Living Wage Employers and encourage accreditation.  

• Capture and share learning from successful Living Wage campaigns in order to motivate and enable more campaign energy and effective partnerships.   

• Produce detailed analysis and evaluation of campaign results, understand and respond to performance data, run tests and put results and lessons into practice.  

• Implement project management tools to ensure effective delivery.  

• Ensure effective monitoring and evaluation systems are in place to measure our progress and impact against agreed milestones, including data collection systems and producing reports for various stakeholders.  

External Relationship Management  

• Manage existing relationships with strategic stakeholders and influential advocates that drive engagement and accreditation across our different initiatives.  

• Coordinate project advisory groups, engaging business leaders in the design and delivery of projects and campaigns.  

• Identify, manage and develop relationships, partnerships and alliances to further our sector campaigns, including identifying pragmatic solutions to support employers to pay the Living Wage.  

• Identify, manage and develop strategic relationships with key stakeholders, policy makers, Living Wage Employers, campaign partners and business networks to use their power and influence to encourage payment of the Living Wage.  

Internal relationship management  

• Collaborate with community organisers to create opportunities to engage community leaders and workers in our work to raise awareness and make the case for the Living Wage and help steer our future direction.  

• Work with the communications team, designers and content managers to develop campaign resources which enable our networks of workers, leaders, employers and campaigners to take action to secure the Living Wage.  

Communications   

• Support the development of workers to tell stories and testimony to make the case for the Living Wage and feed into our communications plans.  

• Oversee research and consultation projects to make the case and gather supporting evidence for paying the Living Wage and lifting workers out of in-work poverty.  

• Keep up to date on the latest low pay and poverty policy issues and support communications to our network to ensure that the LWF is responsive to the needs of employees and employers.   

• Represent the organisation effectively to external audiences in meetings, at events and in the media to promote and grow the work of LWF.  

Learning & Expertise  

• Design and deliver training and resources to the wider teams to support the execution of projects.  

• Demonstrate commitment to personal professional development by identifying development areas and opportunities for training.  

Income generation and financial management 

• Contribute to the budgeting process, the management of income and participate in the development of funding proposals. 

Person Specification 

(D) Desirable, (E) Essential 

Experience 

• Campaigns and/or project management experience; evidence of having developed and delivered a campaign or project plan and achieving impact (E) 

• Relationship management experience; evidence of managing relationships with senior stakeholders in the private, public and/or third sector to engage them in a campaign or project (E) 

• Experience of delivering a range of high quality communications materials, including websites, reports, newsletters (D) 

• Experience of using Salesforce or similar databases (D)   

Key skills and knowledge 

• Excellent project management skills with the ability to juggle a wide range of competing demands (E) 

• Strong interpersonal skills for building effective relationships with colleagues and external stakeholders (E) 

• Ability to take in and interpret information and present in a succinct manner (E) 

• Excellent communication skills, both verbally and written, with strong attention to detail, combined with the ability to liaise with senior stakeholders (E) 

• Understanding of the policy and campaign landscape in the UK (D) 

Personal qualities & values 

• A self-starter with ability to take initiative and work independently as well as in a team (E) 

• A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E) 

• A strong commitment to the Living Wage campaign and principles of Citizens UK (E) 

About the application process 

The Living Wage Foundation is committed to being an inclusive employer. We would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith. We want our employees to be themselves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.  It’s important that our team represents the communities we serve, therefore we are particularly interested to hear from candidates who have experience of low pay.     

At Citizens UK, we use Applied, an applicant-tracking recruitment system. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised and reviewed by the panel. The Applied platform also asks some demographic questions before you start your application. Citizens UK cannot see individual demographic responses, only summary statistics to monitor our candidate pool for balance. Applied aims to give an equal chance to be hired irrespective of background. Candidates can opt out of answering the demographic questions.     

Applicants must have the right to work in the UK as Citizens UK is unable to sponsor visa applications. 

We welcome applicants from different backgrounds and will do our best to meet reasonable adjustments and access needs for disabilities during and after the recruitment process.  For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please contact us.  

Questions? 

If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions - please contact us.

Interviews: 24-25th February, subject to change

The Destitution Project (DP) is a dynamic and well-respected charity at the forefront of refugee and asylum seeker support in Bolton, Greater Manchester.  Proud recipient of the 2020 Queen's Award for Voluntary Service!  As DP’s Operations and Development Manager, you will provide overall leadership and management for the drop in and casework operations, staff and volunteers. This will include attending and being responsible for oversight at the Wednesday Drop-in and liaising with service providers and partner organisations.

Our Wednesday Drop-in offers a safe, welcoming space for people to meet and mix.  We provide a hot meal; food parcels for asylum seekers; clothing and household goods and much more.  Our Casework Service provides information and support face to face at the Drop-in and remotely through the week to first time applicants; refugees newly granted Leave to Remain and refused asylum seekers.

Our service is delivered by a passionately committed team of three staff members (part-time) and a volunteer core of thirty including 6 trustees. A few of the Team have been with the Project since its foundation as an independent charity in 2015; others have joined along the way, some having initially come to DP as service users themselves.  People with lived experience are central to everything we do, not just as service users, but as staff, volunteers and trustees.

You will work closely with DP’s Trustees and the DP Coordinating Committee to ensure smooth service delivery; develop and implement DP’s long-term strategic plans and, via consultation and feedback, build resilient services and activities that meet service users’ needs and help enhance the local community.  This will include building relationships in the community and representing DP at events and via external networks.

You will have experience of:

• Managing and supervising the work of teams and individuals.

• Decision-making in a wide range of situations including where risk management and safeguarding are considerations.

• Managing competing interests within the workplace.

• Understanding the circumstances and needs of refugees, asylum-seekers and vulnerable migrants.

The skills and attributes you will bring to DP:

• A creative, flexible, problem-solving approach

• Good communication (with a sense of humour)

• Able to reflect and learn from experience,

• Respectful of staff and volunteer knowledge and experience

• Commitment to working in a manner, which promotes diversity and equity ensuring that everyone is treated with respect and dignity.

About the opportunity

The Birmingham Programme Coordinator will be responsible for managing a caseload of up to seven partner schools, attending and coordinating weekly tutoring sessions, developing relationships with pupils, school staff and volunteer tutors and collecting data for monitoring and evaluation purposes. This role plays a crucial part in overseeing the quality of face to face and online tutoring sessions to ensure effective and impactful programme delivery.

Duties and responsibilities

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage and effectively communicate with all key stakeholders: schools, pupils and volunteer tutors; leading weekly face to face and online tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of both face to face and online tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers.
• Update and maintain Action Tutoring’s database, including collecting data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and end of programme surveys. Reporting regularly on key performance indicators.

Key information: 

Reports to: Midlands Programme Manager

Salary: £26,368 per annum 

Contract and hours: Permanent, full-time. We offer flexible hours with 9.30-4 as core hours. A
full working week is 37.5 hours.

Closing date: Thursday 20th February 2025

Interviews: 3rd and 4th March 2025

Start date: Monday 7th April 2025

Place of work: This role is based at home with regular travel to schools in Birmingham and surrounding areas.

Application process:

Please submit a completed application form via our website.

In the form you will be asked to reflect on the statements below:

1. Your ability to be resilient when things are not going the way you thought. Include clear examples of past experiences.
2. Your ability to manage competing demands simultaneously. Include clear examples of past experiences.
3. Tell us about how our organisational values are in line with your values.

Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you.

Please note, we do not accept CVs and cover letters. We only accept applications with the application form. We recognise that artificial intelligence (AI) such as 'ChatGPT' etc can be useful for applicants e.g. to shorten an initial draft and we are open to applicants utilising these tools in their application and in their roles. However, we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice, and for the interview part in particular we will be looking for answers that use examples and experiences that are specific to you.