Social Welfare Jobs

About the organisation
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

About the post
The CASA Project is a specialist service providing advocacy and support to women and their children who have been subjected to domestic and/or sexual violence and abuse, and who have moved on from refuge into accommodation.
The post is currently funded until 31st March 2026 with a possibility of further extension.

About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women.  You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.

CV’s will not be accepted

Closing date: 10am, 31st January 2025
Interview date: 6th February 2025

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

About the organisation
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.
The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically.

About the post
The post is currently funded until 31st March 2026 with a possibility of further extension.
You will work closely alongside the refuges Team Leader and Service Manager to implement and deliver a trauma informed approach to refuge services. 

About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice.

CV’s will not be accepted.

Closing date: 10am, 31st January 2025
Interview date: 6th February 2025

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

About the organisation
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.
East London Rape Crisis provides free, confidential specialist support for women and girls who have been raped or experienced any other form of sexual violence or abuse at any time in their lives, regardless of whether or not they have reported to the police. We offer confidential and independent support.  Services include advocacy, emotional and practical support, one-to-one counselling and group work.

About the post
The Brief Interim ISVA provides proactive short-term support and advocacy service (up to 3 months) to female survivors of sexual violence who are engaging with the criminal justice system. This role will address a gap in the current sexual violence infrastructure, to ensure that more survivors who require rapid support and advice are able to receive this in a timely manner. You will work as part of a growing Feminist Rape Crisis service that is developing to meet the needs of women and girls. This post involves travel across East London, and a hybrid model of home and office working from our sites in Islington and Dagenham Heathway.

About you
We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women.  You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and girls. We particularly welcome applications from Black, Asian and Minoritised women.

CV’s will not be accepted.
 

Closing date: 10am, Monday 3rd February 2025
Interview date: 12th February 2025
 

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

The King's Trust believes all young people should have the chance to succeed, they are the key to a positive and prosperous future. The young people we help, face a range of challenges, our job is to inspire and support young people, to help them reach their potential so that they can thrive, and society can prosper.

We are looking for a Centre Coordinator to join our team in our Cardiff Centre. In this role, you will provide a warm and welcoming reception for young people, staff, and visitors over the phone and in person, so if you are approachable, passionate, and non-judgemental, this could be your role.

You will indirectly support young people by ensuring that our Cardiff Centre operates safely and efficiently. You will be responsible for managing delivery space, facilities compliance and controlling office equipment and supplies. Having previous administrative experience is beneficial but not essential.

To be successful in this role, you must have a good understanding of the challenges young people within our target groups face, to assist them when they arrive in our Centre. In this role no two days are the same, you get to be involved with many different functions of the Trust and interact with everyone who works in the Newcastle Centre, this is why planning and organisation skills are a must.

If you are up for a challenge and enjoy working in a team, we would love to hear from you!

We have an exciting opportunity for a Helpline Advisor known internally as a Triage & Early Interventions Officer to join the Dyfed-Powys team in Llangunno, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is a hybrid post and your location will be Dyfed Powys Police Headquarters in Carmarthen.

As a Triage & Early Intervention Officer you will:

• Directly support victims affected by crime & ensure the provision of tailored one-to-one support
• Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services.
• Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving services delivered by Victim Support
• Work alongside a team of staff to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims

You will need:

• Good communication & networking skills
• To be able to work independently as well as part of a team
• Be able to build customer value

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for a IDVA LGBTQIA Specialist Lead to join the New Era team, working 37.5 hours a week.

Do you want to make a difference every day?

Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

As a IDVA LGBTQIA Specialist Lead you will be

• Providing pro-active, high quality, frontline service to victims of domestic violence and abuse through on-going risk assessment, individual safety planning, advocacy, emotional and practical support.
• Primarily supporting victims from the LGBTQIA community affected by domestic abuse
• To work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse
• Work with survivors and other agencies to monitor the care pathway.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 37.5 hours a week over a 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our National Contact Centre in Cardiff.

As a Helpline Adviser you will be: -

• Able to respond to victims of and those affected by crime by providing support, information and referral on to Victim Support services and other agencies
• Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
• Managing and responding appropriately to competing priorities, services and needs.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form, including telephone skills
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

About the role

At a time of growth and of new opportunities for the Motability Foundation, we are looking for a Public Affairs Manager to join our Communications Team and lead our Public Affairs activity for the organisation.

Our vision is to fund, support, research, and innovate, so all disabled people can make the journeys they choose. There are an estimated 16 million disabled people in the UK, and this role will play a crucial part in our work to raise awareness of the work of the Motability Foundation, amplify the voices of disabled people and to influence policy.

·This new role will work alongside our new Evidence and Policy Manager, based in our Innovation team, and other colleagues across the organization as well as key partners (Motability Operations), to manage our horizon scanning and monitoring of the political landscape, leading on advising our Governors, CEO and senior management team on actions we need to take, and preparing detailed briefings for engagements, and events with Parliamentarians and senior Ministers. The role holder will develop, implement and lead our Public Affairs and Government Engagement Plan, and proactively identify and develop opportunities to influence and shape policy where it may have a positive impact for disabled people.

With a General Election and potential welfare reform on the horizon, this role is especially important and experience in creating and implementing post-election public affairs strategies, leading activities across the team and devising and managing structured results reporting to the organisation, is highly desirable.

What you will be doing

• Develop, implement and manage our public affairs strategy, leading on public affairs activities aligned with the Motability Foundation’s vision and overall strategy.
• Amplify the Motability Foundation’s voice in Parliament, across the devolved nations, and in political spheres, building, developing and managing relationships with parliamentarians, decision-makers and stakeholders.
• Manage our horizon scanning and monitoring of the political, legislative and regulatory landscape in relation to the work of the Motability Foundation, leading on advising the business on actions we need to take.
• Provide sharp political intelligence, insight, advice and briefings for Governors, directors, senior management and a variety of audiences across the organization.
• Support the establishment of the Motability Foundation’s policy positions and delivering our influencing objectives.
• Manage a contact program for Parliamentarians, raising awareness of the work of the Motability Foundation, establishing regular meetings for senior leaders where relevant, and facilitating dialogue on issues relevant to our work.
• Working closely with the Evidence and Policy Manager to manage the dissemination of any policy output for presentation to the external world.

Your experience

Must haves:

• Strong grasp of parliamentary processes in Westminster, Scotland and the other devolved nations.
• Ability to initiate and manage projects independently while contributing effectively to team efforts.
• Experience in proactively identifying opportunities to influence.
• Strong communication skills, with an ability to grasp complex issues quickly and share information in an accessible way across a variety of audiences.
• Ability to facilitate sensitive internal and stakeholder conversations to reach a point of consensus.
• Ability to engage effectively with stakeholders in Government, industry, and other charities and foundations.
• Experience of operating effectively in a complex environment with multiple agendas and stakeholders.
• Highly IT literate with extensive experience of Microsoft Office, particularly Excel and PowerPoint.

Nice to haves:

• Understanding of key disability and transport issues, such as the social model of disability, inclusive micro mobility and the transition to electric vehicles.

FareShare GM redistributed an amazing 1,929 tonnes of surplus food to 306 community groups, supplying 4.6 million meals to those in need in 2023/24.  Working with FareShare UK, we help unlock good food from a wide variety of national and local food suppliers, food that otherwise would have gone in the bin.  We support diverse groups including those catering to the elderly, young families, the BAME community, disabled individuals and those facing homelessness or other forms of poverty.

It’s a busy operation with a lot of moving parts: you’ll take ownership for the smooth running of the Allocations office, supervising the distribution of surplus food to our Community Food Members.   By working closely with the Warehouse team and drivers, you’ll help ensure the timely, accurate and food safe compliant deliveries and collections, optimising our income whilst minimising food waste.

To be a success in this role, you’ll need to have experience in a busy office or operational environment, great communication skills, and experience supervising and motivating staff.  You’ll need to be able to adapt to regularly changing priorities, happy to get involved where needed and constantly reviewing daily targets to keep the team on track.  Ideally you’ll have some experience with volunteers (or have volunteering experience yourself), and/or in the not for profit sector working with disadvantaged groups. 

Director of Mission and Ministry

Could God be calling you to shape the future of Mission and Ministry in the Diocese of Oxford?

Position: Director of Mission & Ministry

Location: Oxford

Hours: Full-time

Salary: Approximately £75,000 per annum

Contract: Permanent

Closing Date: 17th February 2025

Interview Date: 4th March 2025 in person at Church House Oxford

The Role

This is a role in which you can make a difference to the spiritual lives of all the communities across the three counties comprising the Diocese of Oxford. In leading the largest department within Church House, you will be blessed with a vibrant and highly skilled group of lay and ordained members whose focus is to serve the mission and ministry of the local church and the Diocese. Your nurturing and imaginative leadership will bring ongoing life both to our strategic vision, to be a more Christ-like Church for the sake of God’s world, and to the delivery of our most important and complex projects. 

Focal points for the department include the following areas:

• Encouraging and discerning ordained and lay vocations.

• Substantially expanding children and young people’s mission and ministry across the diocese. 

• Shaping and implementing diocesan policy to resource, develop and support ordained and lay missional leaders and discipleship within churches including social justice, the environment and generous giving, as well as evangelism and church growth. 

• The development and delivery of a range of high-quality and accessible programmes to support ministerial formation and lay training.

About You

Theologically literate, lay or ordained, your passion for shared ministry manifests in a positive understanding of the role of both lay and ordained ministry in the Anglican Church. Your experience as a Church of England leader includes identifying and scaling-up opportunities for enhanced mission and setting and implementing strategic direction. This is grounded in excellent leadership and management skills and experience. Able to relate generously and positively to those of theological traditions other than your own, you are an adept communicator who will build and sustain strong working relationships across area teams, parishes, colleagues and other dioceses to ensure the department has the maximum possible positive impact across the diocese.   

There is a genuine occupational requirement that the appointee must be a communicant member of the Church of England or of a church in full communion with it, in accordance with schedule 9 of the Equality Act 2010. 

Interviews will take place at Church House Oxford on Tuesday 4th March 2025, with shortlisted candidates requested to undertake virtual 1:1 meetings with the Bishop of Oxford and the Diocesan Secretary prior to that date.

We want the Church of England’s commitment to equality, diversity, and inclusion for all to be reflected in our staff. We are particularly keen to receive applications from UK Minority Ethnic / Global Majority heritage and disabled candidates, who are currently underrepresented.

The Church of England is committed to the safeguarding, care and nurture of everyone within our church community. In the Diocese of Oxford we follow and are committed to the Church of England's House of Bishops’ Safeguarding Policies and the relevant statutory legislation and guidance "Working together" to ensure the welfare of children and young people is paramount. This post is subject to an enhanced plus barred lists DBS check.

The successful candidate must have the right to live and work in the United Kingdom.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Role: Warehouse Manager

Salary: £30,000 per annum (gross) FTE
Contract: Fixed term 1 year, 52 weeks per year
Hours: 35 hours per week, core hours 09.30-16.30
Location: Multiple Sites Lewisham & Greenwich
Reports to: Head of Operations
Direct Reports: None
DBS Check: Required

About MammaKind

MammaKind alleviates hardship for mums with young children living in poverty across Greenwich, Lewisham, Bromley, and Bexley. We gather new and pre-loved donations of clothing, toiletries, and equipment, distributing them through a network of over 100 referral partners, including NHS professionals, local councils, and charities. In 2023, we supported 2,677 individuals, including 1,519 children across 917 families with donations valued at £809,854.

Driven by a dedicated group of parent volunteers focused on reducing child poverty, MammaKind envisions a capital where every child has access to the essential items necessary for thriving.

Purpose of Role

Regifting pre-loved and new baby equipment, clothes, and toys to families in poverty is at the heart of what we do.

The warehouse manager plays a pivotal role managing the warehouse and volunteers to streamline the donation process, ensuring safety, compliance, and effective stock management from donation intake to distribution. Working towards our overall organisational goals of supporting as many children as possible.

Key Tasks and Accountabilities

Warehouse management:

· Warehouse layout and organisation, to ensure that the donation and referral process is as efficient as possible. 

· Keeping the warehouse clean and tidy and compliant with health & safety legislation.

· Responsible for adherence to agreed Health & Safety policy in the warehouse, including responsibility for volunteer health & safety induction and their safety whilst on site.

· Managing warehouse budget (cleaning, maintenance) and contractor liaison for maintenance issues.

· Responsible for facilities management and one of the designated key holders for the warehouse.

· Expected to be based in the warehouse 5 days per week between 09.30 and 16.30.

Stock management.

· Ownership of the lifecycle of MammaKind’s stock from start to finish.

· Directing strategy for donations and targeted donation drives/providing guidance to social media channels to ensure that we are trying to obtain the goods we need and not those we don’t.

· Managing incoming donations (which arrive in volatile quantities): checking donated equipment. Ensuring the quality and compliance of donations meets MammaKind’s high standard.

· Liaison with Referrals Manager to ensure that warehouse is appropriately stocked for forthcoming referrals.

· Keeping records of stock levels to ensure that stock of particular items does not fall too low or rise too high.

· Buying of stock to replenish essentials (including collection of stock from suppliers), managing to agreed budgets.

· Download and print manuals for items to be sent to clients, creating instructions where no instructions are available online.

• Driving a delivery van to and from multiple sites moving equipment and stock. Unload and loading delivery van, sorting and placing items on to racks, and shelves and using trollies to move kit around.
• On occasion delivering referrals to referral partners and emergency referrals.

Volunteer Management

· Weekly co-ordination of volunteers for warehouse sessions (sorting and creating bundles for clients).

· Planning and organisation of volunteer sessions in terms of task management (to ensure stock levels are optimally maintained).

· Manage volunteers, ensuring they understand tasks, work to the standard of their training and to MammaKind’s standards. Serve as the point of contact for volunteer queries during sessions.

· Manage volunteer drivers with loading and despatch schedules such as arranging collections of donations and refuse centre trips.

· Coordinate with the Referral Manager and Head of Operations to manage stock levels. Using Salesforce data to determine core stock levels.

Operational Support:

· Actively foster an inclusive and supportive workplace culture in line with MammaKind’s values.

· Provide reports of donations to the Head of Operations and collaborate closely to refine and enhance processes as needed.

· Work closely with the Referral Manager & Head of Operations to ensure the smooth running of weekly activities, to ensure any priorities for that week are completed and any outstanding tasks are communicated to the Head of Operations.

· Monthly reporting against budget to Head of Operations.

· Represent MammaKind at community events as needed, including occasional Saturday Big Sorts.

What we are looking for:

· We are looking for a highly motivated person to join our team, someone who has a proven track record of taking ownership

· Excellent at juggling multiple competing tasks and still deliver on time

· A strong eye for detail and a great team member

· Able to work autonomously and manage others but also work as part of an effective team

· A knowledge of and passion for our work

· A passion for tackling child poverty and the role we can play in that

· Honesty, integrity and a strong commitment to our values

Essential

· Warehouse management or logistics management or onsite retail management work experience

· Full driving licence

· Experience of inventory management software and systems

· Microsoft Office 365 skills (Outlook, Excel, Word)

· Excellent communication skills – both written and oral

Desirable but not essential

• Experience of working with volunteers or volunteering

• Experience setting up a warehouse or retail operation

• Experience (direct or indirect) of living in poverty

• Knowledge of Salesforce

What we can offer

· Salary and pension: The salary for this role is £30,000 per annum FTE (gross). If eligible, we will match your contributions by 4% on pensions

· Annual Leave: 25 days plus bank holidays

· Hours of Work: 35 hours per week, with core hours 09.30-16.30

· Location: Between Lewisham and Greenwich site

· Contract: This is a fixed term 12-month contract, starting as soon as possible. You will have a probation period of 3 months

Application Process

All applicants must have the right to work in the UK.

Please note that this position will require a DBS check.

If you need additional support with your application or interview process, then please do let us know what you need and where we can help make this accessible.

To apply, we would like you to complete this online application form by 5pm on 31st  January 2025. Here, you’ll be able to attach a CV.

Key dates

· Submission of application: 9am on 31st January 2025

All applications will be assessed on the match to the experience and skills set out here.

· First round interview 11th February 2025

This will be a competency-based interview with two members of the MammaKind team. We will confirm who you’ll be meeting as well as the location when this interview is arranged.

· Second round interview: 24th February 2025

This will be a competency-based interview with two members of the MammaKind team. We will confirm who you’ll be meeting as well as the location when this interview is arranged.

We are seeking a dynamic and experienced Head of Impact to lead our Evaluation and Insights, and Data and Reporting functions for our youth focused international charity for a 12 months maternity cover.

This hands-on, strategic role will involve overseeing the development and implementation of our Impact strategy, ensuring  the effective use of insights and data to facilitate continuous improvement and learning for young people and our great global partners.

You will have an in-depth knowledge of using performance and Impact data to facilitate decision making, supporting the organisations ambitions to scale and deepen the impact of our programmes.

This role is perfect for you if you enjoy working with a wide range of stakeholders and are passionate about the role of monitoring,  evaluation and reporting to drive continuous improvement, impacting thousands of young people globally each year.

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave and pro rata entitlement for shared parental leave. Receive 8 weeks full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance including compressed hours and hybrid-working (part office - part home based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• KTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities available throughout the year

King's Trust International is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks (or international equivalents) in accordance with the Codes of Practice for all roles within King’s Trust International, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

In further support of a Safeguarding First approach we are signatories to the Misconduct Disclosure Scheme. The Scheme facilitates the sharing of misconduct data between employers. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her/their understanding of these recruitment procedures.

We are committed to equitable work practices and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian, Mixed and other Ethnic candidates which are currently under-represented throughout King’s Trust International. As a disability confident employer, we will interview applicants that meet the essential criteria who have declared a disability. Please let us know if you need any adjustments at the interview stage.

We are looking for a dynamic, confident individual with skills and expertise in marketing and communications to take an active and leading role in raising our profile, promoting our services, demonstrating our impact and managing targeted campaigns and initiatives.

You will be a passionate advocate of children’s literacy, with a strong background in digital media, able to create engaging content and communicate effectively and creatively across multiple platforms, telling our stories and demonstrating our impact.  You will be experienced in creating, running and evaluating marketing campaigns and initiatives, confident in your own abilities, with a creative flair and eye for opportunity.

You will see first-hand how our projects work and the impact reading for pleasure makes and play a key role in telling our stories and increasing our reach and support.

In return, we offer a varied role in a small friendly team, with an exciting blend of strategy and delivery which you can shape and make your own; a flexible approach; and training and development opportunities.

MAIN RESPONSIBILITIES & DUTIES

MARKETING & DESIGN

• Lead impactful marketing campaigns, from concept to execution, across multiple channels.
• Monitor campaign progress, analyse data, and implement strategies to boost engagement and conversion.

· Manage Google AdWords – develop and optimise our AdWords campaigns.

• Develop innovative approaches to increase brand awareness and support.
• Collaborate with colleagues in Volunteering, Delivery and Fundraising to create integrated campaigns for those areas.

· Work with colleagues to create in-house design elements using Canva and/or InDesign for online and offline documents including - flyers, adverts, reports, Annual Review.

· Draft and coordinate content for, and manage the creation of, a quarterly newsletter to our list of subscribers.

· Act as brand custodian for the charity – ensuring staff and partners are adhering to Brand Guidelines.

COMMUNICATIONS

· Monitor all Marcomms channels including the website for engagement and activity – keeping a record and producing a quarterly report.

· Be responsible for the Charity’s website, working with our external digital partner to maintain and develop content and functionality and improve accessibility and reach.

· Collaborate with our delivery and volunteer team to co-create “on-the- ground” content from our projects each month (images, GIFs, video, copy) for publishing across our social media channels.

· Manage a monthly digital content plan – developing and scheduling content according to key dates in the calendar, posting to relevant channels (additional support of 4 hours per week is provided).

· Be the first port of call for the media, passing calls on to Senior Managers.

HR and Line Management

· This role reports into the Head of Operations as the line manager, but involves some matrix management from the CEO who will provide guidance and support in specific areas.

· The role currently has no direct reports, but includes four hours’ support from an existing member of staff

PERSON SPECIFICATION

Essential Criteria

1. Significant experience of delivering multi-channel marketing campaigns

2. Excellent communication skills with the ability to communicate effectively in writing and in person on a variety of platforms and to a wide range of audiences

3. Experience of social media management, with knowledge of design tools

4. Demonstrable experience of generalist marketing and communications, including digital, written and storytelling

5. Ability to develop engaging supporter journeys that deepen relationships and drive action

6. Effective and willing collaborator, able to work with other colleagues in other teams to achieve shared objectives, and inspire and engage stakeholders

7. Proven design ability, with confident use of design tools such as Canva

8. Able to manage own time and well-being effectively, ensuring targets/objectives are met while work/life balance is effective

9. Ability to see the bigger picture and translate thoughts and ideas into strategic plans

Desirable Criteria

1. Experience/knowledge of the charity sector

2. Familiarity with website functionality and design

Location: Home based in the South West - Gloucestershire / Wiltshire / Dorset / Somerset / Cornwall / Devon / Bristol

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

Closing date: Midnight on 26 January 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 04 and 05 February 2025

As part of the selection process, you will be required to complete an IT assessment.