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The ideal candidate will have a passion for supporter care and ideally have prior experience in a donor support role or experience in customer service, administration as well as data entry. You will be looking for 37.5 hours a week and have the ability to work flexibly including some evenings and weekends to support at our charity or donor events.
Main duties of the job
This is an integral role which aspires to give our supporters the best possible experience on their fundraising journey with the aim of building long term relationships. The role will take a lead on Supporter Care with all donors for the charity team, acting as a helpful and knowledgeable “front-line face” for patients, families, staff and volunteers.
Key duties:
- Manage the start and end of the stewardship journey for all donors and fundraisers by dealing with all enquiries through email, post or phone or face to face at the office ensuring that we meet the best standards of donor care
- Manage post and charity office filing system and the banking and thanking process
- Maintain relationships through regular contact with donors throughout their fundraising journey offering any support or guidance needed to maximise their giving
- Act as a dynamic presence, leading and recruiting volunteers, community groups and small companies to organise fundraisers for our charity
- Build fantastic connections with patients, NHS staff, volunteers and our wider community to recruit new donors, fundraisers, volunteers and charity champions
- Support in growing the number of supporters playing the hospital lottery and those giving through our hospital ‘giving plaques
- Support all fundraising activity and represent the charity at events
- Manage and maintain the CRM system (donorfy) which includes entering all donor data including financial transactions and communications
- Send updates to supporters to retain and increase life-time value and reactivate lapsed donors
- Send donation reports to the charity team
- Make suggestions on how to improve supporter care and implement these ideas
- To recruit and manage office based volunteers
About the organisation
We currently raise between £1-2m a year for East and North Hertfordshire NHS Trust which has four sites local to Hertfordshire, including the Lister Hospital (Stevenage) and Mount Vernon Cancer Centre (North London). We are proud to raise funds to enhance the care provided by our wonderful clinical colleagues and to contribute to a positive patient experience. We also support a number of wellbeing initiatives to support our staff. Working for the NHS offers a fantastic benefits package, including a generous pension, agenda for change pay progression, 27 days leave plus bank holidays and flexible working.
Our Commitment to Diversity & Inclusion
We help patients, families and staff from every background and are committed to building a diverse and inclusive workforce that represents the hospital community that we support. If you share our passion for our cause and are motivated by our aims to bring in funds to make a difference across our hospitals, we’d love to hear from you.
Please note- if the candidates we are looking for apply we may bring our scheduled interviews early and close any further applications so don't leave sending in your application too late if you are interested in the post.
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Thank you!
Grade DL, Salary £45,581.89 per annum
Location: Euston, London (Hybrid working – minimum 2 days per week in the office)
Closing date: 9.00am on Monday 02 December 2024
Interview date: Thursday 12 December or Friday 13 December 2024
The Royal College of General Practitioners is the largest membership organisation solely for GPs in the United Kingdom. Founded in 1952, it has over 54,000 members who are committed to improving patient care, developing their own skills and promoting general practice as a discipline. General practice is the largest branch of the medicine and provides a majority of population’s contact with the health service.
We are looking for a senior policy professional to join our policy team, which is part of our Policy, Research and Campaigns department. If successful, you will help to make the case for resources in primary care to meet the health needs of our population, develop policy solutions to improve general practice, and influence decision making at senior levels of government. You will contribute to efforts in overcoming some of the biggest problems faced by the NHS in its history, including engaging with the plans being set out by the new Government. You will work closely with our public affairs and campaigns team and our press team, as well as a range of others across the organisation, to ensure that the voice of general practice is heard at the most senior levels.
We are looking for an experienced, enthusiastic policy professional who can hit the ground running and help drive forwards our influence in key areas within a fast-paced policy landscape. The successful individual will be responsible for a range of policy areas affecting general practice.
If you are a driven professional looking for a dynamic role where you will quickly be able to have an impact, we would like to hear from you. You should:
- have demonstrable experience working in policy.
- be confident in taking a lead on policy development and able to quickly become an expert in complex policy areas of general practice.
- have excellent communication skills, both written and verbal, with an eye for detail and an ability to explain complex problems to different audiences.
- be a strong self-starter who is confident in taking initiative.
- be confident in using evidence to help make a case for change.
Please download the Candidate Pack to view the full job description.
The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions and great working environment.
To apply, please apply directly via the RCGP website vacancies page and provide both your CV and covering letter/statement.
The Royal College of General Practitioners is an equal opportunities employer and welcomes applications from all sections of the community.
~ Building a sustainable future for general practice ~
