Service Support Officer Jobs in Manchester

The award-winning Black Swimming Association is recruiting a CEO to lead its close knit, passionate team into its fifth year of establishment.

In 2019, four cofounders came together in an attempt to make a difference. Nearly five years on, our small and dedicated team are committed to changing the narrative. What's our why? Through research and insights and programme delivery, we work to raise awareness of water safety and drowning prevention, in particular amongst African, Caribbean and Asian communities across the UK. By amplifying the voices and experiences of ethnically diverse and other marginalised communities, we aim to challenge the status quo and dismantle the barriers that prevent individuals from fully participating in and benefiting from aquatics.

Why do we want to hear from you? The BSA Group has been growing from strength to strength and is looking for an experienced leader to take us into this new chapter. The BSA group consists of the award-winning Black Swimming Association (charity) and Inclusive Aquatics (C.I.C) and the CEO role will contribute to the work of both the charity and the C.I.C.

If you're ready to make a difference to communities across the UK and be part of something truly impactful and inspiring, this is the job for you. A corporate title without the corporate faff.

ABOUT US

We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.

NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.

We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.

THE ROLE

We have a fantastic opportunity for someone to join us in the position of Benefits Entitlements and Claims Support Officer, to work on either a full or part time basis. Job Share applications are also welcome.

This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6 million households in the UK.

NEA’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. The post holder will be responsible for giving comprehensive benefit entitlement advice and support to householders. The post holder will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.

WHAT YOU WILL NEED TO SUCCEED

You will have a good understanding of Welfare Rights, including entitlements, systems, claim processes and current legislation and practices. Demonstrable experience of providing advice via telephone and face to face.

You will need good organisational skills, excellent communication skills as well as an understanding of the needs of low income, vulnerable or disadvantaged householders.

NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available depending on proximity to a NEA office. Preferences will be discussed with candidates at interview. Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.

WE ARE OFFERING

· £28,163 – £33,205 (FTE) – Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.

· 11½% non-contributory pension.

· 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.

· Flexible working arrangements including the opportunity for Hybrid working.

· Enhanced family friendly payments.

· Employee Assistance Programme.

· Employee benefits platform.

· 18-Month Fixed Term Post.

The closing date for all applications is 12:00 noon 13 January 2025. We anticipate interviewing the two weeks commencing 20 January 2025. Full details of the posts and an application form are available on our website.

HOW TO APPLY:

To apply click 'apply via website'.

Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.

Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927

LOCATION - Remote 

Are you looking for an exciting and rewarding role in 2025? Apply for the Individual Giving Officer at homelessness charity Emmaus UK.

About Emmaus

Emmaus is a secular organisation supporting homeless and socially excluded people by providing a home for as it is needed, meaningful work in a social enterprise and a sense of belonging and community. There are currently 30 Emmaus communities in the UK stretching from Glasgow to Dover and Norfolk to South Wales, collectively supporting more than 850 people. There are also 3 Emmaus groups working towards the development of services in their areas. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

You will support the Individual Giving team in the delivery of key fundraising strategies across a range of channels and income streams. This includes project-managing direct marketing campaigns, working to our digital fundraising strategy, liaising with suppliers and delivering key donor stewardship. You will play a key role in driving income at Emmaus UK as well as supporting the fundraising of Emmaus federation partners.

Who are we looking for?

Working within the Fundraising and Influence directorate, reporting to the Individual Giving Manager, the role will be central to the delivery of the strategic objectives of the fundraising team.

What we offer

· £30,400 per annum

· Working hours: 5 days per week, Monday to Friday

· Contract: Permanent

· Pension: Stakeholder pension with employer contribution

· Annual leave: 25 days + Bank Holidays + 3 concessionary days leave

· Training & development: Ongoing training and development

· Volunteering: 2 days allowance each year

· Employee assistance: 24/7 employee assistance scheme is available

· Wellbeing: Weekly wellbeing hour to promote personal wellbeing

· Flexible working: Options available, subject to the requirements of the role

· Life assurance: Death in service lump sum of 3 x salary

To apply

To apply for the role, please complete our application form and equal opportunities monitoring form and email us by Sunday 12 January 2025.

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams week commencing Monday 20 January 2025.

If you would like to arrange an informal discussion about the role, please email us.

Equal Opportunities

Emmaus UK provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We are dedicated to an inclusive culture, and we strive to create a workplace where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.

To ensure fairness and consistency to select the best candidate for our roles, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

We have an exciting opportunity for a Live Chat Support Worker to join the growing 24/7 National Contact Centre team. This position will be home-based, working between 12-30 hours a week. The hours are fixed covering a rolling 24/7 rota.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• FTE 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• Pension with 5% employer contribution
• An extra day off for your birthday
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home based, working 6 hours a day between 12-30 hours per week. Days and hours to be discussed, if successful.

There will be an initial induction period that will run for 3 consecutive days 9am-5pm in person at the National Contact Centre. After successfully completing your induction, you will move to your fixed rota, an example of an 18 hour rota is below:

Week 1 of rolling rota: Monday 14:00 to 20:00, Tuesday 16:00 to 22:00 & Thursday 08:00 to 14:00

Week 2 of rolling rota: Monday 08:00 to 14:00, Wednesday 08:00 to 14:00 & Sunday 17:00 to 23:00

Week 3 of rolling rota: Friday 16:00 to 22:00, Saturday 16:00 to 22:00 & Sunday 10:00 to 16:00

As a Live Chat Support Worker you will be: -

• Able to respond to victims of and those affected by crime by providing emotional support, information and referral on to Victim Support services and other agencies
• Providing immediate emotional support, practical advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
• Responsible for recording live chat conversations with victims of crime accurately and professionally, including recording all safeguarding actions taken.
• Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.

You will need:

• Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
• Experience of organising and prioritising a complex workload.
• The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
• The ability to communicate effectively, verbally and in written form and have competency in digital programmes (such as Microsoft)
• Knowledge and understanding of:
• Relevant agencies and resources
• Importance of confidentiality and safe working practice
• Diversity issues and principles
• The impact of crime

You must be able to attend an initial 3 day induction and quarterly refresher training in Cardiff, accommodation will be provided.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Charisma is working in partnership with Guide Dogs to appoint their new Director of Guide Dog Service. Guide Dogs, the world’s largest assistance dog organisation, offer a wide range of services to support people living with a vision impairment. Their expert staff, dedicated volunteers and life-changing dogs help people with sight loss to live actively, independently, and well.

This senior leadership role helps people with sight loss to live the life they choose through the direction, delivery and development of the guide dog service. The postholder will cultivate a high-performance culture, and will be accountable for strategic oversight of breeding, puppy raising, dog training, creating/supporting partnerships, rehoming, and dog health to ensure the provision of a high-quality service that meets the needs of service users, and brings strategic goals to fruition. 

The successful candidate must be able to demonstrate the following:

• Substantial track record of leadership at senior management level (or equivalent) in an organisation of comparable size and complexity.
• Experience of long-term service or operations planning to meet strategic objectives.
• Evidence of successful financial management.
• Track record in supporting organisational change, influencing, building and sustaining relationships to achieve results.
• Comprehensive knowledge of safeguarding regulations.
• An in-depth understanding of customer relations.

We are seeking a dynamic, inspiring and influential individual, able to serve as a role model for the organisation, displaying integrity and confidence. Experience of, and commitment to, continuous organisational improvement and the ability to act as a change agent will be essential.

For more information, please contact Katherine Anderson-Scott, Associate Director, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Homebased with frequent travel to all Guide Dogs sites

Closing date: 19th January 2025

Charisma vetting interviews must be completed by close of play on the 27th January.

Interviews with Guide Dogs to commence w/c 10th February 2025

We are looking for an organised, experienced, and proactive Fundraising Officer to drive income generation at ELR. This exciting new role will be key in securing essential capital and revenue funds to support all areas of our work, from restoring historic locomotives and repairing bridges and viaducts to supporting education projects in our Transport Museum and covering day-to-day operational costs.

In this role, you will raise the profile of fundraising across the organisation and work closely with colleagues, volunteers, and the Board to increase income from diverse sources, including trusts and foundations, individuals, corporations, and statutory bodies.

The ideal candidate will be an excellent communicator and a self-starter, eager to develop and lead new fundraising initiatives with a keen eye for detail. As an enthusiastic ambassador for our work, you will build our supporter base and clearly convey the impact of ELR to potential partners and stakeholders. You should have strong experience in building fundraising relationships, managing administration, and creating compelling content for various marketing channels (social media, website, crowdfunding, print, etc.).

This is a fantastic opportunity to shape the fundraising strategy for a leading North West visitor attraction and heritage site. With significant potential to explore new fundraising avenues, accelerate activity, and foster a visible culture of philanthropy, this role offers great scope for professional growth.

The position is initially for two years, with a review after 18 months and the potential to transition into a permanent, full-time role upon the successful achievement of key objectives.

There are four criteria that will disqualify applicants, so please only apply if you meet all of the following requirements:

1. At least three years of fundraising experience.
2. Experience securing funding from various sources, including trusts, foundations, corporations, individuals, and government bodies.
3. Experience providing excellent stewardship and relationship management with supporters.
4. Experience conducting prospect research to identify potential supporters.

The closing date for receipt of applications is Monday 6th January at 12:00.

Remuneration package:

Salary range: £27,000 - £30,000, depending on experience.

• Free travel on East Lancashire Light Railway services
• Rail Staff Travel Scheme, which allows discounted travel on the UK National Rail Network
• Company pension scheme
• Group Life Insurance inc. death in service benefit
• Employee Assistance Programme including BUPA Healthy Minds & Help@Hand app

A full-time office based role but hybrid and flexible working is available to this post.

The Worker Support Centre (WSC) is a Scotland based charity that promotes decent work and prevents exploitation. We support marginalised and isolated workers in labour sectors where there is a high risk of abuse and exploitation. We work in partnership with workers to build power to secure and advance workplace rights. We prevent human trafficking for forced labour by acting to reduce the risks of worker exploitation. WSC values include: respect for human rights, representation, transparency, equality and innovation. 

WSC support includes advice, mediation, advocacy and assisted reporting to enforcement agencies. Our worker engagement informs policy change activity to address harms faced by those in high-risk work. In 2023 and 2024 WSC activities were targeted at workers in seasonal agriculture on the UK Seasonal Worker visa (SWV). During this time, we provided advice, support, and information to 1031 people in relation to the SWV. 

About the role

This role is focussed on advancing seasonal agricultural workers’ rights by supporting WSC’s peer engagement work including actively conducting outreach to workers and facilitating worker education and power sessions. In this role you will support WSC meet two of its four core objectives to work together with workers to claim spaces for power and representation in decision making; and to build the field of knowledge about workers and their experiences to influence policy. This role will work closely together with our Peer Engagement team and Outreach Caseworkers.

WSC strives to achieve representation of individuals with lived experience of the issues on which we work at all levels of our organisation and actively promote applications from individuals with experience of the issues on which we work. For this role we would especially welcome applications from individuals with experience of working in seasonal agriculture.

Main tasks and responsibilities

Peer engagement and outreach

· To conduct social engagement and outreach activities in person and remotely.

· To contribute to the development of WSC’s programme of activities to build worker solidarity.

· To ensure that those in need of support access WSC’s Casework service, and/or are signposted to available services, including legal advice.

· To contribute to and translate information for communication with workers, on their rights and entitlements and to support WSC Worker Power work.

· To monitor and respond to email, phone and message enquiries from workers.

· Support workers to access external services when needed

· Liaising with community and civil society organisations to build strong community networks

Participation

· Support participatory analysis workshops with workers to jointly analyse concerns articulated in order to establish standards workers would like to see upheld for seasonal workers.

· Actively support workers to engage in advocacy, including by providing worker-centred briefings on advocacy processes and meetings, ensuring meaningful participation and leadership by workers.

· Engage with workers via social media and other online tools, through clear communications outputs.

General

· Support the whole organisation goal to integrate workers in all our work at all levels of the organisation.

Person Specification

1) KNOWLEDGE AND TECHNICAL SKILLS

• Understanding of how NGOs operate, and knowledge of the issues on which WSC works: labour rights, migrant rights, organising, anti-trafficking and human rights.
• Experience in worker organising, engaging with workers and upholding labour rights.

2) QUALIFICATIONS

• Degree level in public policy, law, or human rights or equivalent experience.
• A valid UK Driving license

3) EXPERIENCE REQUIRED

•  Experience in labour organising or worker support - 2 years
• Experience of engaging with people with lived experience of the issues on which the organisation works and ensuring they are involved in decision-making processes - 1 year
• Use of equipment and case recording systems & Standard Microsoft Office suite - 1 year
• Fluency in English (verbal and written)
• Working competence in Russian and/or a Central Asian language
• Experience of work in a precarious labour sector (eg seasonal agriculture, social care, or other)
• Experience of work in seasonal agriculture
• Experience of developing and facilitating workshops/educational events- 1 year
• Experience of facilitating public outreach sessions/events - 1 year 
• Experience of building and developing relationships with community and civil society organisations - 1 year
• Experience of communication to wide audiences via a range of social media platforms (eg Tik-tok, Instagram, Telegram, X, Bluesky) - 2 years

4. PERSONAL QUALITIES

• Enthusiastic and committed to advancing workers’ rights.
• Empathy with workers in high-risk labour sectors and the work of WSC.
• Strong work ethic: A self-starter with high-energy levels, ability to use own initiative, prioritise, make decisions and implement them, function to deadlines.
• Ability to build and maintain collaborative and respectful relationships across the organisation and with workers.
• Ability to work flexible hours as required, to travel and spend occasional nights away from home. 
• Sound understanding of equal opportunities, data protection and confidentiality. 

Applications to consist of a CV and supporting statement no longer than one side of A4 outlining how you meet the skills and experience required

This role will deliver tailored, one to one support and case work to support and resolve both immediate, crisis situations experienced by people and on a longer-term basis in the community. In the main people we support are Irish or of Irish descent including the Traveller Community. However, our services are open to all.

Additionally, part of the role will include working across the project team and wider role of ICCM in early intervention and prevention.  Informing and supporting community-based advocacy, awareness, and public campaigns to inform and increase knowledge and education of the community on how to access help, and the availability of support which is open to people as needs develop. Thus, increasing the wider public and social value of ICCM and brining more service users in to receive one to one support when needed. 

This will attract and support our community by making our services local, appropriate, and accessible to those who mainly do not access mainstream services. This will include advocacy and representative services in order for people to secure welfare benefits, enabling people to access the financial benefits they are entitled to.

This will support people experiencing mental and physical health issues, substance misuse, facing legal issues, those who require debt management, threatened with eviction, domestic abuse, and bereavement. This will be done mainly on an outreach basis across Manchester, supporting people in their own homes, in care homes, hospital and where they are resettled to their home environment.

The overall aim of the service is to improve quality of life, access to appropriate support services and improved health and wellbeing outcomes by acting as an advocate and to negotiate with other agencies, where necessary, on our client’s behalf.

Key Responsibilities:

• To make contact with members of the Irish and Traveller communities across Manchester.
• To provide Advocacy and Support via outreach, accompanying to appointments, advocacy to other agencies to address presenting needs who are vulnerable and ‘at risk’ through age, poor physical or mental health, homelessness, risk of homelessness, drug and alcohol use, offending, abuse, and social and cultural isolation.
• Undertake an initial assessment of service users’ needs, presenting issues and risks and to develop a care plan working alongside other statutory and voluntary agencies.
• To offer comprehensive information, advocacy, advice and support services to our community to meet individual needs and achieve positive outcomes.
• Make referrals to statutory and community and voluntary organisations working in partnership to achieve the best level of care and support.
• Develop care plans in order to improve the health of our communities, working with service users and relevant agencies
• To attend and participate in meetings and forums highlighting community issues, cultural needs and experiences.
• To support volunteers and students at ICCM. Volunteers will also support service users to meet presenting needs as highlighted in the assessment and care plan.
• To maintain accurate and up to date records of all areas of work.
• To closely monitor progress of work and report this to your line manager.
• To present accurate and clear reports on all cases as requested by the Advocacy & Advice Manager.
• Attend appropriate networking and training opportunities for personal and professional development.
• To attend and participate in team meetings.
• To participate and engage in supervision and appraisal provided by your line manager.
• To attend conferences and seminars locally, regionally and nationally as directed by line manager.
• To promote the work of ICCM as requested by your line manager.
• To work as an accountable member of the staff team, working within the Charity's policies and procedures
• It is the nature of the work at ICCM that staff are expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken for the benefit of our beneficiaries.
• To ensure you fully embrace ICCM’s values in all your work:

We’re on the look out for a new member of our team, a new member of our Executive Team, and someone that is going to be part a key part of this inspirational organisation, We Are Survivors. 

Could you be our new Criminal Justice Services Director?

Are you the person that wants to lead an amazing team of therapists working both outside in the community and inside prison and secure settings?

Do you want to inspire a team of ISVAs, the first male focused ISVA team in the UK to do more for those victims/survivors in the criminal justice process as the system across England and Wales is straining?

Do you, like us, think that every person has the capacity to create change and so want to be part of an organisation that is not only ground breaking but now the largest male victim/survivor organisation in the UK?

The Criminal Justice Services Directorate is an incredibly important part of our organisation, delivering services in the community and in secure settings including Prisons, with a range of individuals and groups that have all been impacted by sexual harms (including sexual abuse, rape and sexual exploitation, or boys and men) alongside the impact on their families and friends.

Over the past 15+ years we have grown as an organisation, both physically and metaphorically, and we’re now supporting approximately 2,500 male survivors every single year across all our services in the Community Services Directorate and the Criminal Justice Services Directorate. The current state of the criminal justice system, the difficulties in the mental health system, the cost of living and other societal pressures will make the next few years both challenging and fascinating and you could get to help shape our local and regional response, along with influencing the national discussion on tackling sexual and domestic abuse, gender-based violence, and the ever-growing prison population.

This role is one that will give you the opportunity to use your:

• strategic planning skills;
• systems leadership experience;
• people management and influencing; and
• governance and performance leadership.

You’ll work with the Community Services Director and the Operations Director, and alongside the Deputy Chief Executive Officer to be part of the Executive Leadership team; whilst supporting and working with the Chief Executive Officer to ensure we make our vision a reality.

The Worker Support Centre (WSC) is a Scotland based charity that promotes decent work and prevents exploitation. We support marginalised and isolated workers in labour sectors where there is a high risk of abuse and exploitation. We work in partnership with workers to build power to secure and advance workplace rights. We prevent human trafficking for forced labour by acting to reduce the risks of worker exploitation. WSC values include: respect for human rights, representation, transparency, equality and innovation. 

WSC support includes advice, mediation, advocacy and assisted reporting to enforcement agencies. Our worker engagement informs policy change activity to address harms faced by those in high-risk work. In 2023 and 2024 WSC activities were targeted at workers in seasonal agriculture on the UK Seasonal Worker visa (SWV). During this time, we provided advice, support, and information to 1031 people in relation to the SWV. WSC is now embarking on a new project to engage workers in health and social care to advance care workers’ rights through worker education and power sessions. 

About the role

This role is focussed on advancing care workers’ rights by supporting WSC’s peer engagement work including actively conducting outreach to workers and facilitating worker education and power sessions. In this role you will support WSC meet two of its four core objectives to work together with workers to claim spaces for power and representation in decision making; and to build the field of knowledge about workers and their experiences to influence policy. This role also includes handling a small caseload, providing health and social care workers with information, support and impartial advice with any issues that may arise during outreach or sessions.  This role will work closely together with our Peer Engagement team and Outreach Caseworker.

WSC strives to achieve representation of individuals with lived experience of the issues on which we work at all levels of our organisation and actively promotes applications from individuals with experience of the issues on which we work. For this role we would especially welcome applications from individuals with experience of working in the health and social care sector.  

NB A Basic Disclosure Check is required for this role.

Main tasks and responsibilities

Peer engagement and outreach

· To develop, together with WSC’s Peer Engagement team, a programme of outreach and engagement to workers in social care.

· To conduct social engagement and outreach activities in person and remotely.

· To contribute to the development of WSC’s programme of activities to build worker solidarity.

· To contribute to and translate information for communication with workers on their rights and entitlements and to support WSC Worker Power work.

· Liaising with community and civil society organisations to build strong community networks.

· To ensure that those in need of support access WSC’s Casework service, and/or are signposted to available services, including legal advice.

Casework

· To provide high-quality casework support around housing, debt and employment rights;

· To monitor and respond to email, phone and message enquiries from workers.

· To liaise with external services, including lawyers on legal advice sessions and make appointments for workers to access such advice.

· To support workers to navigate support and advice from external agencies;

· To record worker information using Advice Pro case management software.

Participation

· Support participatory analysis workshops with workers to jointly analyse concerns articulated in order to establish standards workers would like to see upheld for health and social care workers.

· Actively support workers to engage in advocacy, including by providing worker-centred briefings on advocacy processes and meetings, ensuring meaningful participation and leadership by workers.

· Engage with workers via social media and other online tools, through clear communications outputs.

General

· Support the whole organisation goal to integrate workers in all our work at all levels of the organisation.

Person Specification

1) KNOWLEDGE AND TECHNICAL SKILLS

• Understanding of how NGOs operate and knowledge of the issues on which WSC works: labour rights, migrant rights, organising, anti-trafficking and human rights.
• Experience in worker organising, engaging with workers and upholding labour rights, or support provision to workers through casework.

2) QUALIFICATIONS

• Degree level in public policy, law, or human rights or equivalent experience.
• A valid UK Driving license

3) EXPERIENCE REQUIRED

•  Experience in labour organising or worker support - 2 years
• Experience of engaging with people with lived experience of the issues on which the organisation works and ensuring they are involved in decision-making processes - 1 year
• Use of equipment and case management systems & Standard Microsoft Office suite - 1 year
• Fluency in English (verbal and written)
• Working competence in at least one other language spoken by migrant social care workers (eg Arabic, Urdu, Hindi, Bengali)
• Experience of work in a precarious sector (eg social care, agriculture, hospitality)
• Experience of work in social care
• Experience of handling a caseload and providing impartial, confidential advice - 1 year
• Experience of facilitating public outreach sessions/events - 1 year
• Experience of communication to wide audiences via a range of social media platforms (eg Tik-tok, Instagram, Telegram, X, Bluesky) - 2 years
• Experience of building and developing relationships with community and civil society organisations - 1 year 

4. PERSONAL QUALITIES

• Enthusiastic and committed to advancing workers’ rights.
• Empathy with workers in high-risk labour sectors and the work of WSC.
• Strong work ethic: A self-starter with high-energy levels, ability to use own initiative, prioritise, make decisions and implement them, function to deadlines.
• Ability to build and maintain collaborative and respectful relationships across the organisation and with workers.
• Ability to work flexible hours as required, to travel and spend occasional nights away from home. 
• Sound understanding of equal opportunities, data protection and confidentiality.

Applications to consist of a CV and supporting statement no longer than one side of A4 outlining how you meet the skills and experience required.

Care Service Manager

We have a great opportunity for a Service Manager who will be responsible for running a safe operational management of Care and Support services.

Position: Service Manager

Location: Rochdale, Keswick Gardens, Greater Manchester

Hours: 37.5 hours

Salary: 35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)

Contract: Permanent

Closing Date: 23rd December 2024 – Although applications may close before the deadline, so please apply early to avoid disappointment.

About the role:

You will be working from one of the organisations supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

Key responsibilities

• Leading and engaging a team
• Leading a service
• Housing and income management
• Supporting customers

About you:

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

About the organisation:

A housing association with a difference – enhancing the everyday for all customers. For 90 years, they’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

They have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Their work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Benefits you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

The organisation values diversity in all its forms. They foster a workplace where all individuals are respected, empowered, and heard. Their commitment to inclusivity drives success and enriches the lives of customers and colleagues.

They are a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under the Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

You may also have experience in areas such as Service Manager, Senior Service Manager, Junior Service Manager, Housing Service Manager, Housing and Support Service Manager, Homeless Service Manager, Housing Officer, Housing Adviser, Housing and Care Service Manager, Housing Support Officer, Housing Working, Social Housing Officer, Social Housing Service Manager, Rehabilitation Service Manager, Rehabilitation Service, Drug, Alcohol, Mental Health Service Manager, Mental Health, Recovery Worker, Recovery Service Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Radiotherapy UK (RTUK) is delighted to offer the opportunity to join its small and dynamic team as Policy and Research Officer. 

At RTUK, we believe that every cancer patient in the UK, no matter who they are or where they live, should have access to the best radiotherapy treatment available. We are the team behind national campaigns such as #CatchupwithCancer and #Radiotherapy4Life, delivering award-winning, high-profile campaigns that have informed parliamentary debates and policies, and highlighted key health issues in national media. Our charity provides trusted information resources for patients and the radiotherapy workforce.  We are a small charity, delivering big impact. 

As Policy and Research Officer, you will play a key role in advancing our advocacy campaigns through research reports, data analysis, and enhanced collaboration with key stakeholders. This is a new role, and we are seeking a diligent and dynamic candidate to work closely with our team and stakeholders to amplify our impact for cancer patients. 

Job Description 

Key Responsibilities: 

• Support the charity’s role the secretariat for the All-Party Parliamentary Group on Radiotherapy (APPG-RT): plan and organise events and meetings and maintain regular communication with members. 

• Monitor and research parliamentary developments, consultations, and legislation of interest to RTUK, producing briefings aligned with the charity’s objectives. 

• Conduct stakeholder mapping to identify and engage key political figures, including policymakers, parliamentary body leaders, officials, and advisers. 

• Maintain and develop RTUK’s current policy positions, and create new ones as required. 

• Collaborate with partner organisations to support the strategic development and delivery of campaigns and public engagement initiatives. 

• Foster and maintain relationships with key parliamentarians, staff, and partner organisations critical to RTUK’s campaigns. 

• Develop and conduct in-depth research and robust data analysis to inform policy and advocacy efforts. 

• Identify opportunities to capture data and case studies from RTUK’s service delivery to inform stakeholders and policymakers. 

• Produce reports and briefings based on RTUK data, research, and case studies. 

• Lead or contribute to joint policy or research initiatives with partner organisations. 

• Represent RTUK at policy and networking events. 

• Establish means of monitoring and evaluating activities, and produce regular, high-quality reports as required. 

• Collaborate with the RTUK team to enhance the charity’s social media and communication profile. 

• Build strong working relationships with RTUK’s team and volunteers. 

• Act as a positive ambassador for RTUK. 

Person Specification 

Professional Experience: 

Essential: 

• At least two years of experience in a similar role. 

• Strong interpersonal and networking skills, with the ability to build collaborative relationships with diverse stakeholders. 

• Experience developing research and reports to support policy and campaigns. 

• Proven ability to write engaging reports, briefings, and campaign materials. 

• Skilled in collecting and utilising data and case studies for research and advocacy. 

• Demonstrated success in policy and campaigning delivery. 

• Familiarity with the UK’s political institutions. 

• Excellent organisational skills and the ability to manage complex schedules. 

• Proven experience working and communicating remotely. 

• Exceptional written and verbal communication skills. 

Desirable: 

• Knowledge of the UK health system. 

• Experience delivering patient-centred policy and campaigns for a health charity. 

Personal Attributes: 

• High personal integrity. 

• Ability to manage multiple priorities with minimal supervision. 

• Collaborative and team-oriented with leadership skills. 

• Dynamic, solution-focused, and self-motivated. 

• Excellent relationship-building and people management skills. 

• Flexible and responsive to evolving circumstances. 

• Strong commitment to RTUK’s mission and beneficiaries. 

What We Offer: 

• 25 days of holiday per annum (exclusive of bank holidays). 

• Workplace pension scheme with 5% employer contribution. 

• A positive and supportive work environment. 

• Learning and development opportunities. 

• Flexible working approach. 

If you are an energetic and experienced professional with a passion for impactful health advocacy, we would love to hear from you. Join RTUK and be part of our mission to ensure every cancer patient in the UK has access to the best radiotherapy treatment. 

Closing Date: Friday 10th January 

Interview date: Friday 24th January 

Radiotherapy UK is an equal-opportunity employer. We welcome applications from all sections of the community. 

As the major trade body of credit unions across England, Scotland and Wales, we are now seeking to appoint an exceptional individual to lead the trade body.

As the leader of the business the successful role holder will be responsible, along with the Board for setting the strategic direction and steering ABCUL to positive and successful outcomes.

We expect;
▪ As the leader of our business, we look to you to set the strategic direction and steer ABCUL to positive and successful outcomes.
▪ You are ethical, approachable, collaborative and authentic.
▪ You drive a positive business culture, you set the tone and lead by example.
▪ You ensure that the business has the right resources and structure to deliver against its’ vision and plans.
▪ You ensure that the services we offer and the level of service to our members is of a high quality and fits with our member needs.
▪ You develop and implement practice plans and risk strategies to ensure our business is protected.
▪ You maintain and develop your own awareness of regulatory and legal expectations of the business and proactively share this knowledge to the team.
▪ You work to empower our team to deliver successfully against their roles.
▪ You take a collaborative approach and promote a culture of collective responsibility.
▪ Your stakeholder management, lobbying and influencing skills are strong and you utilise appropriate networks for the benefit of ABCUL and its members.
▪ You put our members and our staff first

Senior Trusts Officer. 

Salary: c£35,000 per annum. 

Location: Remote (with occasional travel to London office). 

Contract: Permanent, 35 hours per week. 

Benefits:   

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave. 
• Gain professional qualifications and excellent training/development opportunities. 
• Flexible maternity, adoption, and paternity packages. 
• Pension with up to 7% employer contribution with included life assurance cover. 
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts. 

Why Action for Children?   

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.  

A bit about the role  

Action for Children aims to deliver substantial growth from our high value audience over the next five years, with the Philanthropy and Trusts Team playing a vital role in achieving that ambition.

As Senior Trust Officer you will work to secure multi-year donations from trusts and foundations to deliver a wide range of organisational priority projects and services.

You will also contribute to the development of the trusts pipeline to support the team's growth strategy.   

We are looking for someone with demonstrable experience of securing five and six figure gifts from Trusts and Foundations.   

How you'll help to create brighter futures  

• Working collaboratively to deliver an annual 6-7-figure team target.
• Leading a team to ensure the delivery of income targets.
• Initiating and developing multi-year partnerships between trusts and foundations. Developing and implementing individual solicitation and stewardship plans, across the UK and internationally. 
• Developing and implementing a communication and stewardship programme. 
• Collaborating with fundraising colleagues to track and report on prospect management.
• Taking responsibility for ensuring that all fundraising partnerships with charitable trusts achieve their maximum potential.

Let's talk about you  

• Do you have experience of trust fundraising with a strong track record of initiating new relationships?
• Do you have experience of managing relationships with Trusts and Foundations?
• Can you manage a complex pool of prospects and donors, devising clear donor solicitation plans with the aim of securing long term financial philanthropic support? 
• Do you have experience of preparing budgets for potential funders with working knowledge of charitable financial accounts?

 It's an exciting time to join the Trusts team at Action for Children, and we are looking for collaborative, energised and forward-thinking individuals to join our ambitious team of fundraising professionals.  

Please see the Job Description for the full list of accountabilities and requirements.  

Good to know    

Application Process    

There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration. 

We do not offer sponsorship for this role. 

Diversity, equality, and inclusion    

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.    

Want to know more about Action for Children? 

Find us on , ,  or  to get to know us better. 

Closing Date: Sunday 5^th January 2025.

Interview will be scheduled for week commencing 13^th January 2025.

See below for further information about working with us: