Service manager jobs in tulse hill, greater london

About Us

The South East Rivers Trust (SERT), is the river restoration charity for the South East of England. Our vision is that rivers across the south east are clean, healthy and rich in biodiversity. Our mission is to restore and protect rivers and their catchments against multiple threats and a dramatically changing climate. We do this by:

• delivering evidence-based and nature-based solutions on land and in rivers;

• inspiring and empowering more people to protect rivers for the future.

Working at SERT is rewarding, fulfilling and busy. We work collaboratively and with passion, and this is reflected in our core values of: delivering high quality work, using expertise and scientific understanding, building good and effective relationships, and bringing positive energy to all we do. With rivers and catchments needing serious action to survive, our aims are growth and impact – so you’ll be comfortable with challenges and excited by change. If this sounds like an environment that you would thrive in, we would love to hear from you.

Bring your environmental passion for rivers to life!

Are you a competent Administrator, who prides themselves on their attention to detail and excellence?  Would you like to work with the Finance Team for a charity who is invested in improving and making a real difference to our rivers here within the South East of England, which hosts some of the rarest Chalk streams on the planet.

About The Role

We are a small charity which is expanding and looking to provide additional administrative support for our busy teams.  We have an exciting opportunity to join the South East Rivers Trust and become part of the small and dynamic Finance and Operations team, sitting at the heart of the organisation. This role reports directly to the Finance Director and will provide administration for this and other teams in the organisation. 

The General Administrator role has been created to support with a variety of tasks, including calendar management for catchment meetings, which are hosted both in person and virtually, across the region.  In addition to logistical arrangements of these meetings, the successful applicant will support with all aspects of hosting, including minute taking.  The role will also  support the research, writing, collation and management of documents, for internal and external circulation.  Other tasks will include supporting with budgets, expenses and invoices, requiring confidence in dealing with numbers, spreadsheets and suppliers.

The role would suit an individual with a strong administration background, who is approachable and organised, has excellent attention to detail, able to work on their own or as part of a team.  It involves liaising  and following up with all teams, to ensure internal and external stakeholders are communicated to in a timely manner with relevant information.  This is an ideal position for someone with excellent Microsoft office skills, strong communication abilities and a genuine interest in making a positive impact.  It will cover a variety of duties and afford the successful applicant the opportunity to learn more about the work we do in restoring our natural environment.

To be successful, they will need to be able to multitask, be proactive and have a confident manner, an excellent communicator who is inquisitive and able to work independently.  Additionally, they will have a positive attitude, with a willingness to assist the whole team with other administrative tasks as and when required. 

This role is a mix of working from home, with at least one day per week, (on a Thursday), working in the office in Leatherhead and attending regular in person meetings held across the entire SERT area.   

This is a full time role, which may require attendance at some adhoc meetings outside of office hours.

The deadline for application is 11:59pm on Sunday 11th May 2025.  We reserve the right to close the recruitment early.  Please visit our website for full details of the opportunity together with how to apply.

Interviews will be in person at our Leatherhead office, potentially w.c. 19th May.

Do you want to use your skills to support a global mission and inspire generosity? If so, GOD TV has an exciting opportunity for you!

We are seeking a dynamic and enthusiastic Events Co-ordinator to join our Partnerships team and play a key role in planning and executing a variety of fundraising events. From large-scale conferences to intimate partner gatherings and festivals, you will be instrumental in creating memorable experiences that foster support for GOD TV's mission.  

About GOD TV

GOD TV is a global Christian media organisation dedicated to sharing the Gospel and making a positive impact in the world. Our mission is to reach people with the message of hope and inspire them to transform their lives. As an Events Co-ordinator, you will have the opportunity to contribute directly to the growth and sustainability of GOD TV through engaging and successful fundraising events.  

About the Role

As an Events Co-ordinator, you will be responsible for the entire event lifecycle, from initial planning to post-event evaluation. Your key responsibilities will include:

• Planning, coordinating, and executing all aspects of fundraising events, including venue selection, logistics, budgeting, and marketing.  
• Managing event timelines, budgets, and vendor relationships to ensure seamless execution and cost-effectiveness.  
• Developing and implementing strategies to maximise event attendance and fundraising revenue.
• Ensuring all fundraising aligns with our charitable aims, fundraising approach and missional pillars (Souls, Israel, Revival).

For a full list of duties and responsibilities, please refer to the attached job description.

Why Join GOD TV?

This is more than just a job; it's an opportunity to be part of a team that is making a real difference by sharing the word of God, with a reach of over 500 million people worldwide. We offer a supportive and collaborative work environment, where your contributions are valued and you can grow both personally and professionally.

• Position Type: Full-time – 37.5 hours per week
• Salary: £32,000
• Location: Home-based (UK) with regular travel  
• Interview Dates: 7th/8th May

Genuine Occupational Requirement: Due to the nature and strategic influence of this role, we believe that there is a Genuine Occupational Requirement (GOR) for this role to be fulfilled by a practicing and committed Christian believer. The profile and significant impact that we expect this role will achieve both within GOD TV (in terms of organisational ethos) and with external stakeholders, justifies and supports this GOR. 

Employment Advisor, Work Forwards
 

Fixed Term Contract to March 2026. This role is funded by the National Lottery Community Fund.
 
Cystic Fibrosis Trust is the charity uniting people to stop cystic fibrosis (CF). We fund vital research, improve care, speak out and race towards effective treatments for all. Cystic Fibrosis Trust is here to make sure everyone with cystic fibrosis can live without limits.
 
This role is part of the Work Forwards programme which is our programme of employment support, offering information, signposting, and practical support to people with CF. We help people affected by CF pursue their career aspirations and move towards secure fulfilling employment.  

In this role, you will support a caseload of people with cystic fibrosis, building their confidence and empowering them to secure and retain employment that helps them lead a fulfilling life. You’ll work with each client to understand their skills, aspirations, work experience and build their confidence in tackling the challenges they perceive/have experienced in employment due to their cystic fibrosis. Through supportive delivery of information, advice and guidance, you’ll ensure people with CF can access the support they need to achieve their ambitions and make sure their work fits around their health.  
 
You will also get involved with the programme’s wider activities, including supporting the development of new resources, getting involved in the planning and delivery of online sessions, videos and webinars, and making sure we can share and celebrate the stories of people with CF in a wide range of jobs and careers. You’ll also play a key role in supporting the Helen Barrett Bright Ideas Awards, our programme to support people with cystic fibrosis in self-employment. 
 
This is a varied and interesting role, with the opportunity to make a real difference to people affected by cystic fibrosis and to continue to shape a broad, innovative programme of work.
 
To be the right candidate for this role, you will:

• Have proven experience of delivering advice and guidance around careers, work and employment
• Be experienced in providing one to one support or coaching to positively influence other people’s professional or personal development 
• Understand the importance of maintaining confidentiality and demonstrating this in practice
• Have experience of data recording for programme activities including case management and monitoring and evaluation
• Have good organisational skills and the ability to work under pressure and prioritise effectively
• While lived experience of cystic fibrosis isn't essential for this role, it would be a distinct advantage

 
We offer a range of benefits including flexible working, 30 days annual leave plus bank holidays (pro-rata for part time staff), opportunities for learning and development, pension, healthcare cash plan and more.
 
Closing date for completed applications is Monday 5^th May
 
First interviews expected on Tuesday 13^th May
 
Second interviews expected on Tuesday 20^th May
 
We reserve the right to bring forward the closing date if necessary.  Therefore, if you are interested in this role, please submit your application as early as possible.
 
Please note you will need to have the right to work in the UK before starting work for us and we will check this. 
 
How to apply
 
Please see the job description for more information on the role. If you would like to discuss the role before applying, please contact us.
 
To apply, please select ‘Apply Now’ and complete our application form and equal opportunities form.
 
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis; people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities.
 
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
 
REF-220 975

Role: Individual Giving Executive

Reporting to: Individual Giving Manager

Salary: £26,000 to £28,000 per annum

Contract: Permanent

Location: Royal Trinity Hospice – Clapham, London (hybrid) 3 days onsite

Hours of work: 37.5 hours a week

Royal Trinity Hospice (Trinity) is the UK’s oldest hospice and serves a community of 950,000 in central and southwest London. Trinity delivers specialist end of life and palliative care at the Hospice and in the community as well as support and counselling services for family and friends.

We are looking for a driven Individual Giving Executive to deliver creative direct marketing campaigns across print and digital platforms. You will be instrumental in expanding our supporter base, increasing income, and delivering exceptional donor experiences.

You will collaborate with colleagues across the Fundraising team, Comms and Marketing, as well as external agencies.

It is an exciting time to join our team: we have ambitious plans to achieve even more fundraising success with our Individual Giving programme.

Are you a fundraiser looking for your next career move?

Great Ormond Street Hospital Charity (GOSH) are hiring for two Senior Fundraising Executives to join our direct dialogue team. One is a brand-new position and the other has come up following an internal move.

Our dialogue team work with a range of different agencies to deliver our face to face fundraising campaigns. These campaigns help fundraise to change children’s lives every single day. 

These roles are known internally as Senior Individual Giving Executive – Direct Dialogue.

Salary

The salary for this position is £36,654 per annum and we operate a hybrid working model of a minimum of 2 days per week in the office.

In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

This is a varied role encompassing:

• Campaign management for rolling fundraising activities. 
• Defining campaign briefs and working closely with the Senior Management to deliver campaigns across door to door, private site, and street 
• Managing relationships with third party agencies. 
• Utilising data analytics to create reports and insights across all dialogue activity. 

Skills, Knowledge and Expertise

• Previous project management experience, ideally within fundraising. 
• Advanced Excel skills with the ability to do v-lookups, pivot tables and manipulate data. 
• Relationship management experience. 
• Ability to manage multiple projects simultaneously. 

Exrerience working within the charity sector is beneficial for this role, but not essential. 

We are seeking a candidate with a keen interest in national healthcare policy to provide a crucial underpinning role that supports and enables the policy managers and policy officer to deliver the Academy’s committee and wider policy and influencing work. This is an ideal role for someone who is driven by the desire to influence positive societal change through gaining experience in a complex national policy environment. The role would suit either a recent graduate looking to gain experience or a career administrator who enjoys a busy role in a small organisation. 

Executive Assistant

We're looking for an Executive Assistant to act as the first line professional point of contact for the Connexional Secretary.

This is an executive level support role for someone who is accustomed to working in a professional environment and who is willing to go ‘the extra mile’.

To be successful in this role, in addition to excellent administrative skills it is essential that you have proven abilities of:

· working in a PA role in a complex organisation

· organising meetings and diaries and filtering and providing information.

· paying close attention to detail and working under pressure and to tight deadlines.

· managing and prioritising your own workload as well as working as part of a team.

This role is based at Methodist Church House, London, with the possibility of flexible working.

The Executive Assistant is required to be in sympathy with the ethos of the Methodist Church.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), annualised hours and a Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

The successful applicant will be required to live either within or close to either District and will be expected to travel extensively across both Districts and beyond for work purposes.

Closing date: 26 May 2025

Interviews to take place on: 12 June 2025 in London

ID: 1435 FOOD Club Assistant, Family Action FOOD Clubs

Service: FOOD CLUBS

Salary: £27,320 FTE per annum, inclusive of Inner London Weighting (£16,392.00 pro-rata per annum, inclusive of Inner London Weighting)

Location: Tower Hamlets and Aldgate (multiple sites) 

Hours: 22.2 hours per week (part-time) – 3 days per week (Weds 9-5pm, Thurs 8-5pm, Friday 1-8pm)

Contract: Fixed term till 31 March 2026, with possibility of extension. 

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. 

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the 

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. 

FOOD Club Support Worker will support all aspects of the day-to-day running of the programme, to ensure the clubs have high standards of service delivery. 

You will have previous experience in at least one of the following environments: retail, health & safety, environmental health, education and/or previous work with families 

You will have an enthusiasm for delivering high quality customer service and have a clear understanding of food hygiene standards and procedures.

Main Responsibilities:

Our FOOD (Food On Our Doorstep) programme aims to: provide regular access to a sustainable supply of food to people at risk of food insecurity; encourage families to access local support services and be signposted to other agencies; increase disposable income for local families to improve life chances and wellbeing; reduce the amount of food being sent to landfill in the UK by utilising surplus food. 

Key tasks and responsibilities:

1. Supporting all aspects of the day-to-day running of the programme to ensure the clubs have high standards of service delivery.

2. Supporting the FOOD Club Coordinator to carry out regular compliance checks to ensure the quality and safety of the service, in order to protect service users and Family Action. 

3. Ensuring all aspects of the role are carried out in line with food safety/hygiene standards.

4. Ensure volunteers are using up-to-date allergies forms to prevent any risk to service users.

5. Support the FOOD Club Coordinator with financial checks, stock control, recruitment, induction and training of volunteers.

6. Recording accurate data to enable the FOOD Club Coordinator to report on KPIs, including uptake of the scheme, service user income, and the positive financial impact on families. 

7. Encourage regular attendance at FOOD Clubs to ensure income is maintained and to prevent food wastage. 

8. Provide regular feedback to the FOOD Club Coordinator on the quality of food and resources from suppliers. 

Main Requirements (for details check the job description and person specification):

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced level. 

Benefits: 

- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays pro rata. 

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

• Click the “Apply Now” link below and fill out our digital application form

• Closing Date: Wednesday 30th April 2025 at 23:59

• To learn more about Family Action: Careers

• To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Ayla Buruyan (full email available on the advert on our careers page)

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Are you a highly experienced, driven and proactive finance & operations professional? Are you passionate about creativity and social impact? Would you like to join a multi-award-winning charity at a time of exceptional growth and impact? We would love to hear from you.

Create has just entered Year Five of its ambitious seven-year strategy to double its reach/impact by the charity’s 25th anniversary in 2028. As the charity progresses into this critical phase of development, we have been awarded a major (£320k) grant to support capacity building. This will enable the further implementation of Salesforce as the charity’s CRM, focusing on the project management and finance functions of operation, transforming efficiency and reducing administrative strain. This will be achieved by creating the position of Technical Project Lead to project manage and oversee implementation of Salesforce; increasing capacity in the finance team by appointing a Finance Manager; and implementing new cloud-based financial accounting software to work alongside Salesforce. This is an incredibly exciting time to join the charity and make your mark.

The Director of Finance & Operations will direct, administer and coordinate the financial, governance, HR, IT and operational activities of the charity in accordance with company policies and the Strategic Plan established by the Chief Executive (CE) and the Board of Trustees, and to assure the quality, effectiveness and efficiency of the planning, delivery and reporting of these activities.

Salary: £46,000-£51,000 per annum depending on experience.

How to apply

Download the application pack from our website which includes a full job description and person specification.

The deadline for applications is 9am on Wednesday 7 May 2025.

1st Interviews: Thursday 15 May at Create’s offices
2nd Interviews: Tuesday 20 May at Create’s offices

To apply, please send a completed application form with a short email providing a telephone number where you can be contacted in confidence.

Completed application forms should be returned to Create with the job title in the subject field).

Create is committed to a policy of equal opportunities embracing diversity in all areas of activity and welcomes applications from disabled people and people of all ethnicities.

No agencies / consultancies.

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you, whenever you need it.

Dedicated campaigners are here. Fighting for the best possible treatment, services and care, for anyone affected by breast cancer. Why? Because we believe that by 2050, everyone diagnosed with breast cancer will live – and be supported to live well. But to create that future, we need to act now. 

The role

Are you looking for a new challenge? We are currently looking for a driven and self-motivated senior officer for our public health, inclusion and awareness team. This is an exciting time to join as we continue to grow. You will support the development and delivery of the public health, inclusion and awareness team’s work across the UK, which is to empower patients and the public to play a full role in managing their own risk of getting breast cancer, diagnosing breast cancer earlier and improving their quality of life after a breast cancer diagnosis and treatment, thereby reducing the risk of recurrence.

Working closely with the public health, inclusion and awareness manager to deliver public health activities as identified in our strategy and team plans and work across the wider directorate and organisation.

Also supporting the delivery of activities to drive forward our equity, diversity and inclusion agenda to ensure we achieve the pledges, recommendations and actions set out in our plans and champion our commitment to celebrate diversity, challenge and address inequality, and help build an inclusive environment for all people affected by breast cancer.

About you

You'll be proactive, highly motivated and have experience in the development and delivery of public health and inclusion initiatives, campaigns and projects. An excellent communicator in building relationships at a local level with external organisations and groups including with those from under-represented communities.

You'll be confident in understanding and explaining equity, diversity and inclusion issues in our public health work clearly and will give presentations as required to community groups and organisations.

You'll also be experienced in monitoring and evaluation of public health activity, including gathering data, producing reports and analysing other statistical information as required.

Job description and benefits

The job description and our attractive benefits package are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. However, our hybrid working model allows full-time staff members to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your CV and a supporting statement. When applying please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.

Breast Cancer Now is an inclusive employer, committed to continually developing a diverse workforce.

Closing date Tuesday 6 May 2025 at 9am

Interview dates in person in our London office Wednesday 21 May 2025

Our Recovery Worker will be an integral part of the 121 floating support service which is an integrated, coordinated and holistic service aiming to support individuals with mental health needs within the community.

You will have a case load of clients to manage their health and wellbeing, maintain independence and identify strengths, goals and aspirations.

Your focus will be reducing social isolation and building social networks of support and signposting clients to local community resources. You will help the team in promoting an environment where service users are experts by their experience.

The Senior Licensing Officer (SLO) will support the Licensing Manager with ensuring charity and network contract compliance, which includes policy management, contract updates, supporting procedures and IT infrastructure, and associated reporting.

The SLO will manage and deliver complex and significant projects to manage risk and ensure adherence and compliance. They will also maintain project deliverables once adopted into business as usual and provide contract and policy support to staff at all levels within the charity.

We are looking for:

• Strong knowledge in policy and/or contract management
• strong knowledgeof end-to-end project management, from development through implementation to evaluation, including project planning, risk management, governance, etc.
• Strong stakeholder management experience, with the ability to influence and build strong relationships at every level internally and externally.
• A quick learner, with the ability to comprehend complicated principles and structures
• Proven ability to interpret and evaluate complex information to identify problems and deliver high quality solutions
• Able to work independently, flexibly, and be pro-active, using initiative to complete project work in a timely manner

How to apply

If you are excited about the prospect of working for the DofE and believe you have the desired skills and experience to make a real success of this role, then we are keen to hear from you.

 If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.

Applications will close on: Sunday 11th May– Midnight

1st Interviews will take place: WC 19th May (to be held virtually via Teams)

2nd Interview will take place: WC 26th May (to be held virtually via Teams)

​The DofE are committed to safeguarding and promoting the welfare of young people.   All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.

**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.

Communications and Events Officer

Job Description and Person Specification

Job title Communications and Events Officer

Hours 28 hours per week (can be flexible on work pattern)

Salary £27,000 FTE £21,600 actual pro rata

Location Hybrid work between home and our Vauxhall office – please read more about our approach to hybrid working in the relevant section below. Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive

Reports to Policy and Communications manager

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision:

People shaping their health and care.

Our Mission:

We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.

We do this by:

· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.

· Finding common cause across communities and conditions by working with member charities and those they support.

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

The Role

The purpose of the Communication and Events Officer role is to:

• Communicate National Voices’ all relevant organisational output to members, decision makers, external influencers and media, including policy, improvement, lived experience and insight work.
• Assist the organisation to plan, develop and deliver content and logistics for our operations teams’ internal event commitments, including supporting on the Annual General Meeting, board events and staff team days etc.
• Work with voluntary sector organisations and people with the greatest health and care needs to develop National Voices’ communications positions and deliver against funded project work

The role will be a mix of communications and internal events work, with 75% of the role focused on communications.

Responsibilities

Deliver on our communications work

· Develop engaging content that conveys National Voices messages to members, external stakeholders, and media (including managing the day to day running of social media platforms) to maximise the reach and impact of the organisation’s policy messages and funded project work

· Support the Policy and Communications Manager with media relations activity by drafting media statements, liaising with journalists and other media activity as required

· Create National Voices’ membership content, including member newsletters and member blogs

· Oversee and manage process of external design of National Voices reports with designer

· Manage the comms and events calendar and work with internal and external team to schedule project releases and other events

· Support the maintenance of National Voices’ website, keeping the site up to date and coordinating input and content from National Voices staff and members.

· Coordinate the production of key publications, from liaising with partner organisations to overseeing design and production

· Communications administrative tasks including developing and maintaining press list, tracking press coverage and social media analytics data

· Support operation team’s internal comms around job postings, organisational policy changes, and office announcement.

Support the operations team internal events programme

· Work across the organisation to support our internal events programme including leading on some events. This includes support on logistics like venue booking, arranging catering and providing technical support.  

· Support the creation and development of materials for events and presentations.

· Support in the organisation of our Annual General Meeting and board events where needed.

· Work with the team to lead on staff social events.

· Provide ad hoc support to the operations team as required.

General

· Take a pro-active approach to including our members and people with lived experience in all areas of our work.

· Support the senior team in identifying potential new members and funding opportunities where possible.

· Follow processes set out to measure, monitor and communicate the impact of our work.

· Support good project, financial and data management.

· Contribute to the team’s planning activities and undertake other relevant duties as appropriate.

· Deputise for other members of the team when needed.

· Check the post when in the office and flag important notices with relevant members of staff.

· Be prepared to take part in full day events, including providing planning and support

· Be prepared to take part in events outside of core hours, when sufficient notice has been given

Person Specification

Values, attitudes and behaviours

· Passionate about National Voices’ mission and work.

· Proactive, flexible and responsive

· Comfortable working in a team, as well as under own initiative

· Calm under pressure and able to work to tight deadlines.

· Committed to reducing inequality and embracing diversity.

· Comfortable with a range of views and perspectives and keen to make connections and build relationships.

· Willing and confident to assert views, constructively challenge others and receive constructive feedback.

Skills and abilities

· Strong communication skills, both written and oral.

· Able to synthesise complex information and present it in simple and impactful ways.

· Strong organisational and project management skills, including demonstrable ability to prioritise workload and maintain quality.

· Excellent people skills, able to work collaboratively and flexibly in a small, friendly team, and communicate and collaborate with a wide range of external stakeholders at all levels

· Ability to embed clear and reliable processes amongst a team of creative and busy people

· Strong IT skills including Microsoft Office programmes, CRM systems, online conference/meeting software and other programmes where required.

· Able to work well under pressure and to tight deadlines while maintaining attention to detail.

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to-face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time.

We are happy to discuss how this sits in your life. This can be agreed by your line manager.

Equality and Inclusion

As reflected in our Equality Action Plan, we are committed to being a truly diverse organisation. We want to ensure that our trustees, staff members, lived experience partners and volunteers come from a wide range of backgrounds, each bringing their own unique perspectives and experiences. We want to ensure that everyone feels heard and is fully able to participate and thrive.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. So we strongly encourage people from a Black, Asian or Minority Ethnic background, and people who live with health conditions or disability to apply. Our offices are fully accessible and we are an LGBT+ friendly employer. Men are currently underrepresented in our team so we would welcome applications from men and non-binary people.

We welcome applications from people who have been in contact with the criminal justice system. For some roles, you may be asked to undergo a basic or enhanced DBS check, but you will only be deemed ineligible for roles which relate to any offences on your criminal record.

We have a range of benefits in place to ensure everyone can thrive, for example:

· We are a Disability Confident employer

· We offer enhanced parental and sickness leave

· We offer flexible working wherever possible

· We provide our employees with an annual wellbeing allowance

· And much more

Application guidance

Please submit a cover letter along with a CV to apply.

Applications should be addressed to our Director of Policy and External Affairs, Sharon Brennan, and submitted through CharityJob.

Please apply by Monday the 5th May 2025

We will let you know the outcome of your application by 9th May 2025

Interviews will be held on 20th May 2025 on Teams

Please note, we will be blind shortlisting all applications, so we ask you not to include your name in your application.

If you are invited to interview, we will ask you about any reasonable adjustments you will need to be able to participate. We will share interview questions in advance of the interview. If you require any adjustments at any stage of your application, please do not hesitate to get in touch with Matthew Haslehurst Director of Finance and Operations.

Please specify any access or other requirements of which we need to be aware for the online interview.

We seek a highly-skilled social care professional to join the senior team of our leading local charity, who will provide high-quality support to family carers of adults with a learning disability and/or autism in the London Borough of Merton.

Could this be you?

You will conduct Carers Assessments in which you identify the needs of carers to determine the support they require, which may include financial support, respite care for the person they care for, and practical assistance.  You will form Support Plans with carers which show the ways in which support will be provided to improve their health and wellbeing, and help them in their caring role, and you will assist carers to access appropriate support.  Your periodic reviews with carers will monitor the effectiveness of Support Plans to ensure carers continue to receive the help they need. 

You will work closely with colleagues, the charity’s partners and other organisations to coordinate care and support for carers, facilitating introductions with other care providers and ensuring carers receive information to help them in their caring role.  Key to your work is ensuring services ‘join-up’ so that coordinated, highly professional support is provided to carers.

You will maintain a record of your work by using our databases which you will use to produce quarterly reports and case studies demonstrating the impact of your work.

This role is an important feature of the charity’s strategic offer for family carers.  You will join our senior team dedicated to providing the highest quality care, and you’ll have the opportunity to contribute to the wider work of the charity such as by attending our frequent events, workshops and social events for carers.

This role is a hybrid position - duties can be undertaken from home, from our offices in Morden, and by conducting home-visits with carers by appointment.

Although not essential, we encourage applications from people with lived experience of learning disability and autism, such as from parents and carers, and we offer flexible working arrangements.

You will receive our mandatory training in safeguarding, health & safety, confidentiality, equal opportunities & diversity and mental health awareness, plus more technical training including risk assessment, first aid and using IT databases.

All our appointments are subject to interview, an enhanced DBS disclosure and 2 satisfactory references.