Service Manager Jobs in Bolton, Greater Manchester

About Us 

Wheels for All is a leading national charity dedicated to making cycling accessible and inclusive for everyone, regardless of ability. For over 30 years, we have built the UK’s largest network of inclusive cycling hubs, supporting communities to be active on their terms and thrive. We are expanding our reach, and we want you to be part of this journey! 

The Role 

As our new Head of Finance, you’ll lead our financial strategy, manage a small finance team, and support the Executive Management Team in driving sustainable growth. Working closely with the CEO, COO, and Trustees, you’ll develop financial plans, oversee compliance, and ensure robust financial operations to support our mission. This is a leadership role with the chance to make a lasting impact. 

Key Responsibilities 

• Financial Strategy & Growth: Partner with our leadership to drive long-term financial health and strategic decision-making. 

• Financial Management & Reporting: Prepare budgets, forecasts, and financial reports, and ensure accurate, timely reporting for funders and stakeholders. 

• Compliance & Governance: Maintain compliance with charity regulations and oversee audits, risk management, and policy development. 

• Team Leadership: Lead and develop a small finance team, ensuring systems like Sage meet organisational needs. 

• Fundraising Support: Collaborate with fundraisers to create budgets for funding applications and ensure transparent financial reporting to donors. 

What We’re Looking For 

• Qualified Accountant (ACA, ACCA, CIMA) or equivalent experience with 5+ years in senior finance roles (charity experience a plus) 

• Strong knowledge of charity finance, VAT, grant management, and accounting software (Sage preferred) 

• A strategic thinker with excellent communication skills to present financial information to non-financial stakeholders 

• Passionate about our mission, collaborative, and committed to fostering a supportive, inclusive environment 

Why Join Wheels for All? 

We offer a competitive salary, a 3% employer pension contribution, a birthday day off, a volunteering day, flexible working options, a cycle-to-work scheme, access to yoga classes, and an Employee Assistance Program. You’ll also enjoy 25 days of annual leave, plus public holidays, increasing with service. 

Wheels for All is an equal opportunity employer, actively fostering an inclusive and diverse workplace. 

Are you looking for a role within an organisation where the work you do makes a real difference to people's lives? Are you looking to develop your strategic product development and leadership experience with a sector-leading team? If the answer is yes, then our Head of Product Development and Delivery role could be for you.

Every childhood is worth fighting for. This is our belief. We all share it. And it drives our income generating team to get out there and bring in the funds we need to protect children and prevent abuse. Join us as a Head of Product Development and Delivery and get more people involved in change that means everything.

The NSPCC is dedicated to safeguarding children and young people across the UK. We are committed to developing innovative professional learning services that enhance child protection and safeguarding practices. This is an exciting time to join our Professional Learning Services Senior Leadership Team as we set out our vision to support professionals in protecting children from harm.

About the Role:

Are you a dynamic and strategic leader? Do you want to make a difference to improving professional safeguarding practice?  If so then we want you to join our team as maternity cover for the Head of Product Development and Delivery. Reporting to the Director of Professional Learning Services, you will lead a large and multi-disciplinary team in the strategic development of our online learning, virtual and face to face training, and consultancy products and services. Supporting over 80,000 professionals annually, your work will directly impact organisations across the UK that work with or come into contact with children, helping to create safer organisations now and in the future.

Key Responsibilities:

In this role, you will:

• maintain and embed the new Product Strategy to ensure growth, continuity and progress against key performance metrics
• provide strong product governance throughout the full product cycle to maintain quality assurance of our professional learning offerings
• prioritise performance, innovation and modernisation to keep our offerings competitive and effective
• streamline the product offer to enhance efficiency and impact
• lead our Product Development and Delivery services and facilitate team conciliation by fostering a collaborative and supportive environment
• develop and maintain key relationships with C-suite executives, local authorities, and other stakeholders to explore new opportunities for products, services, and knowledge transfer
• oversee the work of the Associate Head of Product Development and the Associate Head of Training and Consultancy.

About You:

You will have:

• extensive experience in a product development and delivery role, preferably within safeguarding but we welcome applications from other product development sectors
• a strong leadership background and good team management skills
• excellent strategic planning and execution abilities
• the ability to engage and influence senior stakeholders across various sectors.

This is a fixed-term role for 12 months to cover a key senior leadership position while the post holder is on maternity leave. If you're ready to take up this leadership role and drive meaningful change for children, we'd love to hear from you.

Join us in making a difference. Apply now to be part of a team that is dedicated to protecting children and young people across the UK.

This is a real opportunity to make a difference in children's lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities

Interview Availability: Weeks of the 18th and 25th November 2024

Homebased - anywhere in the UK or Ireland

About us

Our purpose is simple: to save lives at sea.

Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone.

We’re looking for a social media professional with strong customer service skills to support our goal to make every supporter feel valued and loved by the RNLI, as well as helping to achieve ambitious fundraising targets, protect the RNLI’s reputation, and deliver lifesaving safety messages to the public as we build up to celebrating our 200th birthday in 2024.

We are a 24/7 emergency service. You will be required to take part in an online community management rota, which includes some evenings and weekends (with time off in lieu during the week).

Some of the benefits

• 26 days holiday plus bank holidays
• ·Outstanding pension scheme (employer contributions of up to 16%)
• Life assurance
• Health and dental cash plan option

Your role

As a Social Media Executive, your focus will be to…

• Deliver first class customer service to supporters, volunteers and members of the public who engage with the RNLI on social media
• Create, curate and schedule engaging content for our social media channels
• Be alert and responsive to the news agenda, keeping abreast of issues affecting the RNLI and identifying PR opportunities and trends on social media that we can engage with
• Provide support during crisis and major issues response

About you

You’ll be experienced and comfortable communicating with the public and customers/supporters via social media, ideally in the charity sector or similar large organisation.

You will be able to demonstrate the skill required to nurture an online community, and provide an excellent customer/supporter experience.

To be considered for the Social Media Executive role you will have:

• A proven record in customer service and community management via social
• Experience using social media in a professional setting
• Experience creating basic content for social media
• Creative ideas that you can translate into engaging content
• The ability to communicate well with other teams and stakeholders

For more information and to apply, please go to our recruitment page.

Closing date: 10 November 2024.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Job Title: Gardener Project Officer for Young Marketeers Coventry

Position Type: Freelance

Reports to: Development Manager

Based at: Home-working and at schools in Coventry

Working Hours: 14 days @ £165 per day from March – July (£2310); 8 x school gardening sessions at £110 per session plus 1 day planning @ £220 (£1100). Total budget £3,410 + expenses

Contract: Temporary 

Job Purpose

· To manage the delivery of Young Marketeers in Coventry in four primary schools

Background to School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools. Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.

Young Marketeers

This much-loved programme was started in London in 2012. It is now running in 12 cities across England and is funded by the National Lottery Community Fund for three years.  The programme provides hands-on opportunities for children from primary schools to grow fruit and veg from seed to sell at their local market. Young Marketeers is also a platform for School Food Matters to promote food education to schools and communities as a way to support children to live happy and healthy lives.  Children learn the art of growing veg from seed, and market traders will share their secrets on how to create a winning market stall.  Primary schools will be visited by our gardener in March/April and then again in May/June and receive further tips on how to ensure a bumper crop. And in July, they head to the market to sell their produce, and to meet the mayor!

Key Tasks include:

· Recruit four schools to take part in Young Marketeers

· Build and maintain relationships with teachers, teaching assistants and senior leaders to ensure the smooth running of the project

· Build and support relationships with contacts in partner organisations

· Schedule, organise and deliver

o One assembly in each school

o Two food growing sessions in each school

o One market trader training session in each school

o Market Day in the city centre in July for four schools

· Maintain accurate records relating to the programme

• Complete monitoring and evaluation forms in accordance with instructions from our Evaluation team
• Take photos of workshops and events where possible
• Keep Development Manager fully updated on progress

· Keep up to date with safeguarding requirements and reporting procedures

• Maintain the ethos of the charity and positively promote our work at all times

Person specification

Essential  

· Experience of delivering food growing sessions to children

· Knowledge of fruit and vegetable growing

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Experience of building relationships with partner organisations and individuals 

· Ability to work in a team, and seek help when needed

· Self-motivated and optimistic with a can-do attitude

Desirable  

· Experience of working for a charity or not for profit organisation

· Experience of working in primary schools and engaging children

Children's Rights Advocacy Worker

Barnardo's: Your Rights, Your Voice is an umbrella service that manages a portfolio of Children's Rights and Advocacy contracts. 

Barnardo's is commissioned locally to provide a visiting Children's Rights and Advocacy Service to children and young people being held at Barton Moss SCC.  In addition, Barnardo's is commissioned by the MoJ to provide a service to the wider secure estate: all Secure Training Centres (STC's) and Young Offender Institutions (YOI's) across England and Wales.

Our service objective is to provide knowledge on Children's Rights, independent advice, support and advocacy services to children and young people in accordance with the aims and objectives of Barnardo's: Your Rights, Your Voice (Secure Estate), the Children Act (1989, 2004), United Nations Convention on the Rights of the Child and the National Advocacy Standards (DOH, 2002).

In addition, to work as part of a team to deliver an effective and efficient service which empowers children and young people detained within a secure setting to have a voice, access available services and entitlements.  Also to ensure their rights are being met in relation to issues relating to their welfare, care and treatment.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Children's Rights Advocacy Worker

Barnardo's: Your Rights, Your Voice is an umbrella service that manages a portfolio of Children's Rights and Advocacy contracts. 

Barnardo's is commissioned locally to provide a visiting Children's Rights and Advocacy Service to children and young people being held at Barton Moss SCC.  In addition, Barnardo's is commissioned by the MoJ to provide a service to the wider secure estate: all Secure Training Centres (STC's) and Young Offender Institutions (YOI's) across England and Wales.

Our service objective is to provide knowledge on Children's Rights, independent advice, support and advocacy services to children and young people in accordance with the aims and objectives of Barnardo's: Your Rights, Your Voice (Secure Estate), the Children Act (1989, 2004), United Nations Convention on the Rights of the Child and the National Advocacy Standards (DOH, 2002).

In addition, to work as part of a team to deliver an effective and efficient service which empowers children and young people detained within a secure setting to have a voice, access available services and entitlements.  Also to ensure their rights are being met in relation to issues relating to their welfare, care and treatment.

Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.

Although this contract has a permanent status, please be aware that this post is subject to funding currently to 31 March 2025 and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement. This contract is due to expire on 31 March 2025.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

The Role 

SafeLives is very proud of its reputation for high quality training and operational programmes, and your role in maintaining our standards for learners and stakeholders will be vital.

As a Training and Engagement Coordinator to the Scotland Team, you will provide effective and efficient co-ordination of resources and support, primarily related to our accredited courses, Idaa and DACA, as well as our open course and bespoke training, when capability allows. You will work alongside the Training Lead and Senior Training and Engagement Coordinator and occasionally help support with our Safer, Sooner and Authentic Voice operational work.

This role is integral to our providing quality training across Scotland, influencing and enhancing the approach of professionals who come into contact with domestic abuse.

Hours: 22.5 hours per week (3 days)

Contract: April 2026 with the possibility of extension

Location: UK based, remote (with occasional fully imbursed travel in Scotland and wider UK and, where candidate is England-based, expected occasional working from Bristol office)

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.    

Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start. 

Together we can end domestic abuse. Forever. For everyone.

Benefits

• 34 days' holiday incl. public holidays
• Flexible working e.g. compressed hours
• Cycle to work scheme
• Eye care vouchers
• Pension scheme with 4% employer contribution
• Childcare vouchers
• Employee assistance programme
• Clinical supervision
• Holiday purchase scheme to buy up to an additional 5 days
• Enhanced family leave policies
• Enhanced sick pay
• Professional development fund
• Individual learning budget
• Restorative practice training
• Time off in lieu 

If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.

Closing date: Wednesday 6th November 2024. 

SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.

No agencies, please.

The Nystagmus Network is seeking a Development Coordinator to help build on our core services and develop new ones to meet the growing and changing needs of the nystagmus community and to support income generation to ensure those services can continue to be funded. You will need to be passionate about what we do, have the drive and enthusiasm to succeed and also be sensitive to the need to involve volunteers and stakeholders in service development and delivery.

You will plan to reach out to ever wider groups of potential beneficiaries and supporters through your communications, networking and business development skills, in collaboration with the Executive Information and Development Manager and Trustees and take the initiative on approaches to new partners. You will have a deep commitment to diversity and inclusion in the way we reach out to people in every aspect of our work.

We are delighted to be working with a charity that works towards a world where trans, non-binary and gender questioning people live healthy, safe and fulfilled lives to find a temporary, part time (14 hours per week) HR Officer to cover on a rolling weekly basis for up to 3 months. This is a fully remote position with access to their London office space (if required).

You will report to the Director of Central Support Services, but be task-managed for some elements by the Finance and Central Services Manager.

You will have an understanding and respect for trans individuals, communities and identities.

You will be responsible for supporting colleagues across a range of tasks & systems including DBS checks, sick leave, Access to Work, Occupational Health Assessments, Annual leave. You will also have experience of supporting with ER cases in a previous role.

Being first point of contact (via a new HR inbox) for HR enquiries across the organisation, from staff and line managers. You will offer support via video calls as required to help colleagues navigate systems/ deal with live situations.

You will also be supporting the planned migration to a new HRIS (Factorial) – including data entry from existing spreadsheets and liaising with staff to fill in any gaps/ chase missing paperwork.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.

Employment & Skills Quality lead 

Salary: £41,959 pa FTE 

Location: Manchester – Agile  

Part Time, Fixed term contract – 12 months  

Closing Date: 1st Nov 2024 

Interview date: 14th Nov 2024 

Our client have an exciting position available for an Employment & Skills Quality Lead to join the!

They’re looking for those who can deliver an integrated and robust Quality Assurance framework in respect of the Information Advice & Guidance (IAG) and Teaching & Learning services delivered by the Employment & Skills Team. You’ll ensure the team meet and exceed internal and nationally recognised qualitative targets resulting in high quality outcomes for customers. Further to this you’ll provide specialist support and contribute expertise and knowledge to funding and commissioning bids and accreditations as required.

What they’re looking for:

• Relevant Quality Assessment qualification at level of IV/IQA

• Experienced in assessing and verifying accredited and non-accredited training and activities.

• Extensive experience in Quality Assurance of employment support programmes.

• Extensive experience in developing and implementing robust quality assurance processes and policies.

• Extensive experience in assessing, monitoring and evaluating the qualitative impact of employment programmes.

• Excellent interpersonal and communication skills

• Highly effective organisational skills and abilities in planning & execution

• Have the ability to plan and facilitate effective meetings, workshops and activities.

A consultancy option could be considered for the role. 

Why take up the challenge with our client? They really are a great place to work. They’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, they’re rightly proud of their work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply today, they’d love to hear from you! 

Our client own and manage over 12,000 homes in central, south and east Manchester. They have one purpose: to provide good quality homes, great services, and real opportunities for their customers and communities. Their role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one their key priorities, it’s simply one of the many things they do to help their customers live happy and fulfilled lives. They put people at the heart of everything they do. They’re constantly evolving as a business to ensure they’re supporting their customers and communities. They focus on improving their communities by offering a range of services, including employment opportunities, building new developments, and ensuring their customers have safe homes to live in.  
 

They are transitioning to a culture where agile working will be a feature of many of their roles. They also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and they can let you know if this can be considered for a particular role.

Our client strives for equality, diversity and inclusion in all that they do. They positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Together we make a difference, develop and learn, and support each other. Every day with us is different, but our mission remains the same: helping the people we support celebrate along the road to a brighter future. 

• Supporting with project management by tracking deadlines and deliverables, ensuring projects are completed in time.
• Developing and maintaining professional relationships with stakeholders both internal and external.
• Undertaking analysis of data, extracting insights from reports and compiling into presentations and other documents.
• Managing the Chief Executives/People & Culture Director’s calendar, scheduling meetings, appointments and travel arrangements. 
• Preparing and organising documents for meetings including agendas and presentations. Taking minutes during meetings and distributing to relevant parties. 
• Adopting a growth mindset, identifying opportunities for personal development.

• Qualification level 4 or above in a business-related field 
• Excellent verbal and written communication skills and can produce reports
• Excellent organisational skills. Can negotiate and prioritise to meet needs.
• Good level of computer literacy including all Microsoft Office Applications and competent user of Excel and PowerPoint.
• Able to work to deadlines and prioritise own workload.

Benefits

• Annual Leave 27 day holiday plus 8 days bank holidays rising to 30 after 5 years, 33 days after 10 years
• Generous pension scheme and death in service benefit , up to 7% company pension contributions and up to 6 x basis salary death in service 
• Occupational sick pay and family friendly policies including enhanced maternity, paternity and adoptive leave.
• Reward and Discount platform offering discounts at high street shops, travel, insurances etc.
• Eligibility to apply for Blue Light card
• Proud to be a real living wage employer
• Refer a friend scheme, be rewarded for recommending a friend to work with us
• Comprehensive training and development opportunities, including apprenticeship qualifications
• Long service awards including cash gifts and extra holiday.
• Promotion of Wellbeing across the organisation including Mental Health First Aiders offering wellbeing support from trained colleague and free weekly yoga session  in person or online
• Access to our Employee Assistance Programme for you and adults at your home

Alongside an incredible team of like-minded peers, you’ll be working behind-the-scenes to support our staff, volunteers, families, and supporters. 

You will be helping our work happen across the charity; enabling us to care for and champion the rights, needs and ambitions of the people we support.

Do you want to work with a leading advocacy, voice and rights organisation that helps people to be heard when it matters most?

Are you creative, with a knack for design and attention to detail?

Are you passionate about making a difference in the lives of those who need support?

If so, we’d love for you to join us at VoiceAbility.

About the role

We're looking for a motivated Marketing Executive to join our team. 

You will be providing creative and administrative support of our marketing communications as well as co-ordinating our marketing activity.

If you are passionate about raising awareness of our values and the empowerment of individuals to make their voices heard when it matters most, then this role is for you.

This position is a full-time, 35 hours a week, 6-month fixed term contract with a starting salary between £22,500 - £29,500 per annum pro-rata depending on skills and experience. We are open to a conversation about flexible working or job sharing.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. We influence policy and practice to make sure that people’s voices are heard and we have ambitious plans to continue to grow our influence.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. 

How will you make a difference?

You will support the creation of and dissemination of marketing collateral to increase awareness of VoiceAbility and the services offered

You will coordinate the creation and production of agreed marketing collateral to budget and schedule.

About you

You’re an organised and detail-oriented professional with a talent for managing multiple tasks and priorities. Your strong time management and problem-solving abilities enable you to make decisions confidently within your scope of responsibilities.

You are self-motivated and eager to grow, always seeking opportunities to improve your skills and adopt best practices. Collaboration is key for you, and you excel at building relationships and communicating effectively with both colleagues and external stakeholders.

Benefits:  

• 28 days annual leave plus bank holidays pro-rata
• 5% employer pension & 3% employee contribution
• Salary sacrifice pension scheme
• Separate Life Assurance Cover
• Staff discount scheme including retail discounts, entertainment, holidays etc
• Discounted gym membership; Employee Assistance programme.
• Supportive working environment fostering a good work/life balance.
• Support with continuous professional development.

Professional Development

You will have plenty of opportunities to enhance your professional abilities through in-house opportunities for training and through personal development conversations with your line manager where you can explore career development together.

Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

Important Dates:

Closing date for applications: midnight on Sunday 17 November 2024, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

We look forward to hearing from you.

VoiceAbility reserve the right to close this vacancy early should a sufficient number of candidates apply.

About the role 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers. 

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA. 

Whilst the post is homebased, to be eligible for this role you are required to live in the South West region in Cornwall, Devon, Dorset, Wiltshire, Gloucestershire or Somerset. There will be occasional travel around the South West Region, and you will be required to travel for quarterly face to face team meetings. 

About the team 

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager. 

About you 

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

 It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the South West would be valuable

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

For more information and to apply, please click on the Apply button.

If you have any queries or would like to speak to someone about this role, please contact Alex Swinard, Regional Casework Manager for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

If you've applied for this role previously within the last six months, we encourage you not to reapply as we already have your details saved on our system and will contact you if a suitable position becomes available.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 10 November 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 15 and 19 November 2024

As part of the selection process, you will be required to complete an IT assessment.

About the Help Chapter

The Help chapter brings together our core services responsible for responding to incoming enquiries from supporters, beneficiaries, and members of the public, including managing and responding to feedback and complaints.

About the role

As a Chapter Member at the National Deaf Children's Society, you'll be in a Chapter of like-minded and skilled specialists, experts, and emerging experts. Chapters are self-organising, and every member has a vital role to play, sharing their skills, knowledge and experience and learning and developing together. Led by the Chapter Lead all Chapter Members will value and respect each other's contribution and learn and develop collaboratively.

This role will design, implement and manage systems to ensure that fundraising and marketing activity is of a high quality, complies with relevant legislation and sector codes and is consistent with National Deaf Children’s Society policies.

You will carry out a programme of detailed quality assurance activity and monitoring to identify areas where improvements can be made and provide fundraising teams with recommended actions. This work has a particular focus on the management of telemarketing and face to face recruitment.

You will prepare reports for internal teams and stakeholders and provide support and guidance to fundraising staff in relation to compliance and what is required of them.

You will network effectively with peers across the sector and engage with external regulatory and sector bodies, such as the Fundraising Regulator, the CIOF, the DMA and the ICO, to ensure that the organisation is aware of all relevant developments and our views and priorities are taken into consideration; actively participating in sector consultations, meetings and working groups as appropriate.

Occasional travel will be required to shadow and monitor compliance training and to support our fundraising agencies.

 What might a day in the life look like? 

• Take ownership of and manage our internal Call Monitoring process – selecting and allocating calls from our agencies and listening to the majority to recognise any potential issues or trends that may arise.
• To follow up any feedback with the agencies and ensure they are compliant with fundraising code of practice.
• Updating and monitoring the site lists on our websites to ensure our supporters know where we are.
• Attend monthly and ad-hoc compliance forums and engage with external bodies to ensure we are maintaining standards across the sector. A chance to network with peers and even offer insight into our best practise.
• Quarterly due diligence checks with our agencies, along with monitoring of job adverts and contracts to ensure compliance.
• To manage and monitor our Mystery Shopping programme – engaging with the agencies regarding feedback and follow up, and approving invoices.
• A monthly compliance tracker to be shared internally so we know our key areas of focus.
• Management of our fundraising shadowing programme, with the occasional visits to our agencies for compliance training, feedback and shadowing.
• To help the organisation to deliver excellent standards of supporter care by providing cover for the team where necessary.
• To identify compliance issues which require follow-up or investigation and to conduct or direct any internal investigation.
• To conduct periodic audits (including National Deaf Children’s Society’s fundraising suppliers) to ensure that compliance procedures are followed and that compliance systems are effective.
• To catch up with your Chapter and offer valuable insights and support.

Who are you?  

· You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment 

· You have a can-do attitude and are focused on achieving outcomes 

· You’re happy to share your thoughts, skills, knowledge, and experience 

· You have an open mindset and embrace new concepts and ideas 

· You’re a natural collaborator 

· You’re adaptable within a changeable environment 

· You thrive in an agile product design and delivery environment 

What will be in your toolkit? 

· Strong digital skills and a sound understanding of agile values and principles 

· A commitment to the organisation’s culture 

· Comfortable with ambiguity 

· Bravery, courage and an appetite for risk taking 

· An exclusive focus on customers 

· An enthusiasm for giving and receiving continual feedback 

Disclosure check

This role requires a basic disclosure check. This post will be working in a position of trust and responsibility within the charity.

Our expectations

We expect all staff to:

· abide by and promote our Policy of Informed Choice, its Vision and Values, Code of Conduct and Equal Opportunities Statement.

· take responsibility for promoting and safeguarding the welfare of children and young people.

· develop an understanding of deaf awareness and BSL skills whilst employed with the charity.

The National Deaf Children’s Society is committed to safeguarding and promoting the welfare of children and young adults and expects staff and volunteers to share that commitment.