Service management jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Partnerships Engagement Coordinator
Job Description
Job Title: Partnerships Engagement Coordinator (Inspiring the Future)
Reports to: Partnerships Manager
Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3AB. The role is open to hybrid working but the candidate would be expected to be in the office one day per week
Purpose: This is a fantastic opportunity to take on a newly created post in the role of Partnerships Engagement Coordinator for Education and Employers on the internationally recognised Inspiring the Future programme. The Charity aims to ensure that all young people have the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential.
This key post is part of the Partnerships Team with responsibility for supporting the team to deliver various showcase virtual and face-to-face events and activities involving a diverse range of volunteers from the world of work. The role is rewarding and varied and will include supporting delivery of funded partnerships and general administrative support.
Remuneration: £24-25k per annum
Additional Terms: 30 days paid holiday, exclusive of Statutory Holiday plus competitive pension scheme and a volunteering allowance of up to 5 days – pro rata in accordance with the length of contract. Additional family friendly benefits including enhancements to Statutory Payments.
Appointment Terms: Permanent and full time
Job Purpose:
Reporting to the Partnerships Manager and working closely with colleagues in the Partnerships Team, the Partnerships Engagement Coordinator is responsible for working closely with volunteers and school staff to support successful delivery of interactive activities aimed at schools and young people under key funded projects for the charity’s Inspiring the Future and Primary Futures programmes. These programmes leverage technology to raise the aspirations and broaden the horizons of children and young people by connecting them to a huge range of volunteers from the world of work via career related learning activities.
The Partnerships team are responsible for relationship management of the key corporate and charity partners for the charity’s Inspiring the Future and Primary Futures programmes. Partners cover a range of sectors and employment areas and our employer partnerships provide partners employees with the opportunity to engage with schools, and reach many children and young people across the UK, both virtually and in-person.
This role will be split between supporting organisation of activities related to our corporate partners and delivering activities to schools across parts of the country. There is opportunity to interface directly with children and young people from both secondary and primary schools. through facilitating virtual and in person interactive activities with volunteers.
Education and Employers is a small charity working at a rapid pace to bring about change. This is a dynamic role for someone looking to gain a breadth of experience in the charity sector and keen to learn about the education sector and career-related learning, social mobility and volunteer engagement. We are looking for someone passionate about motivating and inspiring children who relishes working with a range of stakeholders to create impactful activities.
The Engagement Coordinator will work closely with the Partnerships Manager, Partnership Events Lead and wider Inspiring the Future team. This role will work on partnerships including but are not limited to the Department for Transport’s Inspiring Aviation Campaign, Maritime UK Ambassadors, and events associated with employer partnerships such as Bank of America, Tritax Big Box, Queen Elizabeth Scholarship Trust and others.
Exact brief to be finalised with the successful candidate but the role will be expected to:
- Providing administrative support across the team, including record-keeping, responding to incoming enquiries, data entry, meeting minute-taking, scheduling, event coordination, etc
- Monitoring new event registrations from schools and sending welcome emails, keeping this up to date with the latest opportunities and messaging for schools
- Supporting the engagement of employers and volunteers in special activities within funded projects.
- Tracking and reporting back to Partnership Manager and Events Lead on delivery against agreed targets
- Using Salesforce CRM to support with data management, assisting with maintaining up to date records and supporting data cleansing as needed
- Recruiting and engaging schools according to the geographic or sector focus of a funded partnership
- Setting up virtual and face-to-face activities including school liaison, securing volunteers, organising events via the Inspiring the Future system and hosting on tech platforms (Zoom, MS Teams etc)
- Facilitating interactive virtual and face to face activities to connect pupils with volunteers through themed sessions, Q&A or job guessing-game format.
- Supporting and co-hosting teacher training sessions, staff meetings and info webinars to promote Inspiring the Future and encourage engagement and independent usage of the platform.
- Supporting the development of educational resources that provide insight into the world of work and different sectors
- Support the collection of feedback and data after each event to measure impact
- Managing the enquiries inbox and/or switchboard phone number, responding to enquiries from schools and volunteers about the charity’s work and programmes and how to sign up
- Other ad hoc tasks to support the team as needed, such as administration of school competitions, etc
We are looking for an agile worker, capable of absorbing key information quickly, as well as handle a voluminous workload. The successful candidate will be passionate about supporting young people to realise their potential and understand the power of volunteering. Education and Employers is a small charity working at a rapid pace to bring about change and the ideal candidate will be a self-starter with strong communication skills, able to absorb key information quickly and work well with a small team in a dynamic working environment.
Person specification:
Skills/ Knowledge/ Expertise
Essential
- Minimum one year’s experience in a customer service, school engagement or school-based role
- Experience in successful relationship management – ability to engage confidently and sensitively with schools/colleges and at a range of levels of seniority up to and including headteacher level
- Outstanding customer service and telephone manner, including handling large volumes of email enquiries and dealing with difficult situations politely and assertively
- Strong organisational and administrative skills including close attention to detail and effective time management
- Persuasive and confident communicator who is influential, and effective in presenting a concept both in person and on the phone.
- Good level of education, demonstrating capability in producing written content to a high standard.
- Demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.
- Good working knowledge and practical application of Microsoft Office tools
Desirable
- Passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education
- Experience in virtual facilitation with children and young people
- Experience of project management and delivery
- Experience of client relationships management (CRM) databases, in particular Salesforce
- Experience of marketing to schools
- Experience of working in a small team
- Experience of working with volunteers
- Understanding of safeguarding, risk management and data protection
- Comfort and confidence in working with data to inform actions
Personal Attributes
- Uphold our charity’s values - Inspiring, Inclusive, Innovative, Impactful, Integrity
- Flexible – responsive to changing operational context and new opportunities
- Team Player: working collaboratively and flexibly to achieve outcomes and is keen to add value to the organisation’s culture and ethos
- Able to undertake some occasional work in the evenings and at weekends
- Able to travel in the UK if required
Application process
The Education and Employers charity values having a diverse workforce. We are committed to equality of opportunity and welcome applications from individuals from all backgrounds. We offer a range of inclusive employment and family friendly policies as well as flexible working arrangements in order to support staff from different backgrounds.
The closing date for applications is 9am on Tuesday 29th April and interviews will take place in the week of the 5th May. The organisation reserves the right to conduct interviews and appoint prior to the closing date dependent on the calibre of applications received.
Please send a covering letter setting out your interest in and suitability for the role and a CV.
Please note we will only consider applications with both a CV and covering letter and applications will only be accepted from those with the right to work in the UK with a valid passport/visa.
The Charity is fully committed to safeguarding those in our care. We plan our recruitment processes to ensure effective timelines for any required vetting processes such as enhanced DBS, qualification, reference and identity checks. The Charity also ensures that each staff member is appropriately trained for their duties with a comprehensive induction process on commencement.
About the Education and Employers charity
Education and Employers is an independent UK based charity launched in 2009 with the vision of “providing children and young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. It aims to achieve this by working with schools, employers, the national bodies that represent them and a wide range of other partners including the government and third sector organisations. The charity also works with partners internationally – more details here.
The charity runs Inspiring the Future, a free service which uses innovative match-making technology to connect volunteers with state schools and colleges, quickly, simply and at scale. Schools can very easily search a massive database of willing volunteers, filter against a wide range of criteria – e.g. subject, sector, career route and send them a message. It enables young people, wherever they live, whichever school they attend, the opportunity to meet people from a wide range of backgrounds doing jobs from across the whole world of work.
Nearly 85,000 people have already volunteered in the UK - people from all levels: apprentices to CEOs and all sectors: apps designers to zoologists and over 85% of English secondary schools have registered. People can volunteer from an hour a year in a local primary or secondary school to chat informally about their job and career route, take part in career speed networking session, give careers insights, provide mock interviews or feedback on CVs through to serving as a governor or trustee. There is also the opportunity to link up with schools for workplace visits, job shadowing and mentoring.
Inspiring the Future operates on a technology platform kindly developed in partnership with Deloitte, Salesforce and Ordnance Survey. It allows the charity to run national campaigns others focused on specific geographic areas or economic sectors such as engineering, science, health and arts and culture. The campaigns have secured high profile support across government, business and teacher associations and ongoing corporate partnerships including our lead corporate partner Bank of America.
In partnership with the National Association of Head Teachers the charity has developed a version for primary schools called Primary Futures and over 6,500 primaries have already signed up. To see a short clip on how it works please click here. All campaigns run through Inspiring the Future share a common objective: to broaden young people’s horizons, raise their aspirations and show them the range of opportunities and careers routes e.g. apprenticeships and university open to them. Over 3.5 million interactions between young people and volunteers from the world of work have already taken place.
The charity runs Inspiring Governance the free governor recruitment and support service. This Department for Education funded service aims to get highly skilled volunteers to serve as governors in some of the most disadvantaged schools in England and in so doing help raise educational achievement.
Since the Charity’s launch it has sought to understand what difference employer engagement in education makes to young people and the economy. It works with academics and researchers from around the world and its own research is regularly cited by government and international organisations like the OECD. The research, which has informed and influenced a range of government policies, shows that employer engagement helps improve social mobility, reduces the likelihood of young people becoming NEET (not in education, employment of training), increases the amount they earn in adult life, helps them make better informed career choices and leads to improvements in educational attainment.
Registered Charity
21 - 50
Ensure that every young person in our country has the opportunity to meet a diverse range of volunteers to hear about jobs and the world of work.
The client requests no contact from agencies or media sales.
Thank you!
At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a Fundraising Service Owner to lead the way in ensuring our fundraising systems and technology are optimised, effective, and aligned with our long-term strategy.
In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.
What You’ll Do:
- Lead the strategy, development, and optimisation of fundraising technology
- Work with stakeholders to ensure our systems support fundraising excellence
- Ensure our fundraising tech is scalable, secure, and future-proof
- Identify and mitigate risks while ensuring best-in-class data governance
- Keep on top of emerging fundraising technologies and digital trends
- Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture
What You’ll Bring:
�� Strong leadership and stakeholder management skills
�� Technical knowledge of fundraising systems and CRM platforms
�� Ability to translate complex tech into simple, effective solutions
�� Experience delivering successful technology projects in fundraising or NFPs
�� A passion for leveraging technology to maximise fundraising impact
This is a fantastic opportunity to shape the future of fundraising technology at The King’s Trust, making a tangible difference in young people’s lives.
Registered Charity
More than 1000
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Thank you!
Would you like a role where you can contribute to creating systemic change in prison healthcare?
If you can work collaboratively with multi-agency colleagues across healthcare, criminal justice and community-based organisations and have the breadth of vision to identify how family voices might influence change – we want to hear from you!
This is an opportunity for you to draw on your knowledge of criminal justice healthcare and play a key role in the delivery of the first Patient and Public Voice service for the families of patients in London prisons. Your role will work across London prisons to develop the mechanisms by which family voices can create change and inform practice.
About You:
You will be confident at ‘opening doors’ and quick to form collaborative relationships with key stakeholders to ensure that all families have the opportunity to have their voice heard. This role is a great fit for someone who is energetic and committed and has a passion for working directly with local communities and supporting the delivery of effective participation. DBS check and prison vetting will be required for the successful applicant.
Organisation:
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.
What we offer:
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply:
If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the `apply now` button.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgments may affect your ability to be successfully vetted to work in a prison.
You may also have experience in the following: Family Engagement Manager, Prison Family Liaison Officer, Community and Stakeholder Engagement Lead, Public Voice Programme Manager, Community Outreach and Engagement Manager, Family Advocacy and Engagement Lead, Prison Healthcare Engagement Coordinator, Patient and Family Voice Manager, Prison and Community Engagement Lead, Stakeholder Relationship Manager, etc.
REF-220 961
Thank you!
Age UK is recruiting! We have a fantastic opportunity to join our Retail Bought in goods team as an Administrator.
The successful applicant will utilise their skills providing first line support to our Retail shops and offering specific administration and support to the Bought in goods buyer.
Based at our Warrington site, you will be responsible for updating our communications team with Bought in Goods updates, processing orders received on behalf of all shops within a divisional area and support all operations departments with both administration and customer service tasks while fostering positive relationships with shops, volunteers and customers.
If you are a motivated Administrator looking to use your skills to support a charity that provides vital services and support to older people, then this may be the role for you!
Please see job description for full responsibilities.
Age UK Grade 8N
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Must haves:
- Demonstrable experience in a similar administrator role . A, I
- Office based experience working within an administrative environment or supporting a retail estate. A, I
- Good understanding of Microsoft Teams, Office 365, Excel and Canva. A, I
- Good written & verbal communication A,I
- Proficient in the use of Microsoft365 and Windows 10 applications, particularly Excel, TEAMS & Outlook A, I
- Ability to work on own initiative and as part of a team A, I
- Ability to work under pressure in a fast-paced environment with proven organisational skills A, I
- Empathic approach to customer service/signposting A, I
- Ability to work with range of peer groups within the organisation to include volunteers, staff and senior managers A, I
Great to haves:
- Experience of using 3rd party carrier processing systems A, I
- IT Literate, knowledge of MS office applications A, I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Battersea is entering an exciting phase of innovation and transformation as we embark on the first year of our new five-year strategy. With increased investment in income generation starting in 2025, we are expanding our team to drive the growth necessary to achieve our organisational goals. Our fundraising team bridges the journey of the animals in our care with the wider public, demonstrating how their contributions enable us to support every dog and cat.
An opportunity has come up to play a pivotal role in the implementation of our new strategy. We are looking for a Direct Marketing Manager to lead our Cash and Raffle programme on a 12-month contract.
To be successful in this role, you will have proven experience of planning, implementing and evaluating successful direct marketing acquisition and retention programmes with demonstrable understanding of the key performance indicators affecting outcomes.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 23rd April 2025
Interview date(s): 30th April – 1st May 2025 (1st round); 7th – 8th May 2025 (2nd round)
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Interagency work
· Work to embed the Case Manager role into multi-agency responses to domestic abuse in the area.
· Effective understanding and implementation of institutional advocacy by pro- socially challenging partner agencies, acknowledging best practice and striving for change to benefit the individual, the service and the sector.
· Support other professionals in responding to service users in a way that is coterminous with the aims and ethos of the Drive Project.
· Working closing with other professionals to ensure that risk management and safeguarding duties are effectively met.
· Develop and maintain effective partnership working with statutory, private and voluntary agencies to address the issue of domestic abuse.
Represent the service at operational multi-agency meetings, feeding back initiatives and outcomes to the team and contribute to the evaluation of the quality of activities these services offer.
· Provide a single point of proactive and regular contact for a range of professionals involved in the case of the service user.
· Be flexible and willing to work in all types of environments.
Case management
· Comply with child protection and information sharing policies, ensuring that service users and colleagues understand and comply with the service’s safeguarding framework.
· Manage a case load focusing on high risk perpetrators of domestic abuse to provide an assertive, medium to long term service, based on thorough assessment and individual support planning that adopts the principles of both ‘Support (change) or/and Disrupt (continued offending) concept.
· Contribute to regular service reviews which include monitoring data, evaluations, intake and output policy, and practice and work load reviews for the whole service.
· Attend monthly case management meeting with the Service Manager .
· Attend clinical supervision.
· Take appropriate steps to protect where there is an imminent risk to another person.
Recording and administration
· Ensure that case files and records are accurate and complete, and are kept and in compliance with Data Protection Act requirements.
· To enter all the required information into the Drive project electronic case management system to enable tracking of service user change, multi-agency working and risk management.
· Weekly maintenance and accurate and secure audit trail of all relevant communication.
· Comply with the data protection and information sharing protocols that Drive has agreed to.
Direct work with service users
· Maintain a proactive response to service users, continuously providing positive options for behaviour change throughout the service users time in the Drive project
· Use combination of motivational work, relationship building and a broad range of therapeutic skills to engage service users to addressing their abusive behaviour
· Motivate and support service users to address the broad range of needs that may contribute to the risk that they pose to others or act as barrier for them in addressing that risk. e.g. housing, substance use etc.
· To ensure that service users understand that the community and Drive project will ensure that they are accountable for continued use of abuse and abusive behaviour towards others
· Ensure that there is a consistent delivery of services to the identified perpetrators of domestic abuse, including comprehensive risk assessment, support planning, referrals to other agencies and MARACs.
· Develop strategies that will disrupt the continued risk posed by service users
Undertake assessment of risk, needs and attitudes to inform the individual
Please send your CV to
The client requests no contact from agencies or media sales.
Thank you!
Are you a visionary Finance and Resource professional looking for a new challenge?
An exciting and unique opportunity has arisen within one of Lincolnshire’s leading charities providing Emergency and Supported Accommodation, Childcare, Youth and Community Development services across Lincolnshire.
We are looking for an exceptional, experienced leader to join our Executive Leadership team as Corporate Services Director.
As a member of the Executive team, reporting to the Chief Executive, you will have a strong aptitude for strategic thinking – an eye for detail, a passion for people and a commitment to delivering services of the highest quality.
An understanding of operational delivery is key, as you will be responsible for the leadership of the Finance, Commercial, Legal, Projects, Governance and IT/ Data functions of the charity.
The post holder will take a pivotal role in ensuring the charity as a whole is served by effective, efficient and innovative support services. You’ll be adept managing risk and initiating change to ensure corporate services functions support those teams directly delivering services.
Please note we do require a Professional Accountancy Qualification from either ACA, ACCA or ACMA and this is non-negotiable.
The role is full time and based in Lincoln at our offices on Tritton Road, alternative working arrangements may be considered for the right candidate.
Closing date for applications: Sunday 6th April 2025
The purpose of YMCA Lincolnshire is to ensure that people and communities across the County have the opportunity to belong, contribute and thrive so that they feel safe, valued and fulfilled.
Thank you!
As a Territory Fundraising Manager, you will play a key role in driving fundraising activities within a designated geographical area, namely Cheshire. You will be responsible for developing and executing fundraising strategies and building relationships with potential strategic partnerships/individuals with new key audiences across all our income streams. This is a fantastic opportunity for a passionate and motivated individual to make a real difference to cancer patients.
This role requires a dynamic and enthusiastic self-starter who is able to identify key opportunities by targeting specific areas such as Macclesfield where we have our Christie Cancer Centre and the Cheshire Golden Triangle.
At The Christie Charity we are an ambitious and forward-thinking organisation with a loyal supporter base. You would be part of a successful high achieving collaborative team, and this role gives you the opportunity to experience multiple fundraising disciplines.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role plays a crucial part in our student journey, focusing on student attendance, attainment and assessment. Supporting the student body in the academic aspects of their day-to-day training the Academic Services Officer is both an important student-facing and administrative member of the Fourth Monkey team.
The ideal candidate will have excellent communication, administrative and organisational skills, proficiency in data management and experience of operating a student virtual learning environment. Additionally we would expect a firm commitment to achieving Fourth Monkey’s vision and values, with a passion for a transformative and holistic student experience alongside a commitment to deliver and promote equality, diversity and inclusivity in the day to day work of the role.
An interest in performing arts is beneficial.
This role is about supporting student success.
The client requests no contact from agencies or media sales.
Thank you!
PLEASE DO NOT UPLOAD A CV OR A COVER LETTER AS THESE ARE NOT ACCEPTED.
Please complete and upload the application form via Breathe HR. Your application will be rejected without a completed application form (Please see vacancy documents at the bottom to download the form)
OR
Application form (please open in word):
BookmarkEmploymentApplicationFormUpdated-1.docx
If you have any problems with attaching the form, please send it to talent @ bookmarkreading . org
At Bookmark, our vision is simple yet powerful: we want every child to read. We believe in the transformative power of reading and the impact it has on children’s futures. Our flagship service is our One-to-one Reading Programme; volunteers will read with students for two thirty-minute sessions weekly. We currently support over 150 schools with a volunteer network delivering over 40,000 reading sessions every year. Volunteers are the heart of our mission, helping us deliver our One-to-One Reading Programme
Key Responsibilities
- Volunteer Engagement Strategy: Develop and execute strategies to increase volunteer engagement, motivation, and overall satisfaction.
- Team Leadership: Lead, mentor, and support a team of volunteer coordinators and support executives to manage volunteer relationships and retention efforts.
- Communication & Recognition: Design and implement regular communications and recognition programs to show appreciation and foster a sense of community among volunteers.
- Feedback & Support: Develop systems for collecting volunteer feedback to identify opportunities for improvement and ensure volunteer needs are met.
- Training & Development: Create and facilitate training sessions and development opportunities to empower volunteers and enhance their experience.
- Data Management: Track and analyse engagement and retention metrics, using insights to continuously improve strategies and initiatives.
- Event Coordination: Plan and execute volunteer appreciation events, gatherings, and recognition ceremonies.
- Conflict Resolution: Address any volunteer issues or concerns with empathy and professionalism, working toward positive resolutions.
Experience:
- 2+ years of experience in volunteer management, engagement, or community outreach role.
- Experience working in a role where the focus is delivering one-to-many engagement strategies
- Experience working in an internal communications role is required as a key component of this role is communicating with our volunteers.
- Previous experience leading a team is preferred.
Key Competencies:
- Excellent communication and interpersonal skills with the ability to foster relationships and build trust.
- Strong leadership and motivational abilities.
- Data-driven approach with attention to detail and problem-solving skills.
- Adaptability in a dynamic and diverse environment.
Title: Engagement and Retention Team Lead
Department: Volunteering
Reports to: Volunteer Services Manager
Role type: permanent, Full-Time
Salary: £31,500
Registered Charity
21 - 50
We promote a reading for pleasure culture in primary schools, focusing on supporting children in the most disadvantaged communities.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:Community Fundraising Manager
Salary:£38,000 - £40,000
Responsible to:Head of Partnerships, Ruth Strauss Foundation
Accountable to: Board of the Ruth Strauss Foundation
Hours per week: Location:Monday-Friday 9.00am – 5.00pm
Hybrid: minimum 2 days a week in London office
The Role
We are recruiting for a Community Fundraising Manager to join our Fundraising team. The role will be instrumental in the Foundation’s engagement with different communities and building fundraising partnerships across a range of community audiences, including youth and education, sports clubs, community groups and individuals doing their own activities. You will be responsible for growing our existing community products such as Turn Cricket Red as well as introducing new products and initiatives to generate growth in Community Fundraising. Part of a small team, you will develop key relationships within the RSF network of supporters, suppliers and delivery partners and manage a portfolio of events and activities for a range of supporter groups.
Key Relationships:
- Head of Fundraising
- Head of Partnerships
- Supporter Care Executive
- Schools Lead/Schools Manager
- Cricket clubs
- Schools/universities
- Community groups
- RSF individual supporters
Role Profile:
Reporting to the Head of Partnerships, your role will focus on:
- Managing and growing the Ruth Strauss Foundation Turn Cricket Red Campaign, working with schools, sports clubs and Universities
- Creation of new RSF owned community fundraising events/activities/products
- Managing RSF third party events-London Marathon, Westminster Mile, professional athlete testimonials, galas and dinners
- Work closely with the Ruth Strauss Foundation School Programme Lead to maximise schools community fundraising
Key Responsibilities:
- Develop and deliver the Foundations community fundraising strategy and community fundraising activities and campaigns
- Develop and implement a varied portfolio of events and community fundraising activities to meet agreed objectives, all of which reflect the spirit of the Ruth Strauss Foundation
- Ensure, with the wider Fundraising team, we meaningfully engage different communities with RSF
- Ensure relevant processes and policies are in place to deliver a successful, profitable community fundraising programme
- Oversee the management of fundraising systems, processes, and platforms in order to create the best possible experience for donors and participants
- Develop a robust supporter journey for community fundraisers which leaves them with an excellent supporter experience and generates a lifelong relationship with RSF
To achieve these objectives the post holder will be expected to:
- Plan, budget, attend and coordinate an annual community fundraising and events calendar with set objectives, budgets and KPIs for each activity
- Regularly review the performance of fundraising activities/events and products, make recommendations for improvement, and support decision-making regarding fit of new opportunities for the foundation
- Project Manage the delivery of the community fundraising programme at RSF, leading on activity working group meetings, coordinating with key stakeholders to ensure campaigns, activities and events are managed efficiently
- Work closely with the schools lead and school manager to grow our schools fundraising programme – working collaboratively so the training programme objectives are also met
- Develop a long-term growth strategy for Turn Cricket Red – focused on maximising current opportunities as well as diversifying to increase our reach
- Deliver high value supporter stewardship to increase lifetime value and impact of their fundraising
- Build and maintain a variety of community relationships across varying stakeholders and seniority, ensuring opportunities for growth are maximised
- Alongside the team, co-ordinate event/activity logistics including but not limited to sales, bookings and liaison with supporters and suppliers, material production, promotion, set up, and delivery
- Oversee relationship with key providers of event fundraising mechanisms such as online donation platforms, auction platforms and text to donate services
- Work with colleagues to ensure all events are adequately supported with staff, volunteers and hosts, and that all stakeholders receive appropriate training/ briefing and post event debriefs
- Work with the Head of MarComms and Digital to produce engaging fundraising collateral and information for event and community supporters including pre and post event communications/marketing collateral, working with external production companies where required
- Ensure all events and activities are compliant with fundraising code of conduct, GDPR and other event processes/policies
- Oversee the use of the CRM system to ensure data is recorded in compliance to Data Protection and GDPR and maximises output for supporter journeys
- Use sector trends and audience analysis to direct strategy and ensure that RSF remains innovative and at the forefront of Community fundraising
This Job Description reflects the duties of the post as they exist at this time and may be subject to changes based on the needs of the Fundraising Department. The post-holder may be required to undertake other duties commensurate with the salary and competence requirements of this post from time to time as required.
What we are looking for:
- Experience of designing and delivering successful Community fundraising events and activities
- Excellent organisational and administrative skills including budget and project management
- Ability to build excellent relationships especially with supporters, partners, ambassadors and suppliers
- Strong team player and project leadership, ensuring clear and regular communication with the RSF team and stakeholders as appropriate
- Ability to keep calm under pressure and maintain a clear head, anticipating risks and problems
- A willingness to adapt and be flexible. There are often new projects, changing priorities, and new processes that you will need to embrace
- Ability to undertake travel, including overnight stays where necessary
- Competent user of Word, Excel, PowerPoint, and experience of CRM systems
Desirable
- Experience delivering nationwide community campaigns
- Competent user of client / supporter databases
How to apply:
We are committed to being an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We welcome applications that help us in our mission to be a place where you can be yourself and thrive.
Please share your CV and a covering letter that is no longer than 2 sides of A4.
Interviews will be planned as applications come in. Application process may close early.
If you have any queries on this role, please get in touch.
We take your privacy very seriously and promise to keep your details safe. Check ourApplicant Privacy Policy to find out more.
About the Ruth Strauss Foundation
In early 2018, Ruth Strauss, the wife of Sir Andrew Strauss the former England cricket captain, was diagnosed with an incurable lung cancer that affects non-smokers. Ruth died on December 29th 2018; she was 46 years old and mother to two children, then aged 10 and 13.
In her memory, Sir Andrew has launched The Ruth Strauss Foundation to:
- Provide professional emotional support for families when a child is facing the death of a parent
- Facilitate collaboration and influence research in the fight against non-smoking lung cancers
The client requests no contact from agencies or media sales.
Thank you!
Location: 45, The Parade Cardiff CF24 3AB– option for some remote working
Hours of Work: 35 hours a week (Full Time)
Salary: £30,000-£35,000 per annum dependent on experience.
Contract Type: Permanent
Benefits: Company Pension, Company sick pay and enhanced holidays
Mission
Voices From Care Cymru exists to improve the lives of care experienced children and young people (looked after children and young care leavers) in Wales. Working across Wales, we enable children and young people to meet their own goals and build successful futures and support them in working with decision makers to improve the lives of the whole care experienced community.
Purpose of Post
The Office Manager will take a lead in supporting the CEO and staff with all administrative and back-office duties. They will support the senior management team in ensuring the organisation’s compliance with policies and procedures in relation to health and safety human resources and charity governance and will support the Finance Manager with financial tasks. They will also support the CEO with managing the diary, travel arrangements etc.
They will be supported by a part time administrative officer and will have access to specialist human resources advice and IT support.
Duties:
- To undertake all human resources and recruitment duties as required. This includes but is not limited to:
- Monitoring and recording of absences (excluding annual leave and TOIL)
- Recruitment and On-boarding activities
- Supported by specialist human resources advice, issuing relevant human resources and employment law documentation and letters to staff as required (i.e., extension to contract, salary review and probation letters)
- Supporting line manager’s activities, providing day to day advice on human resources matters, accessing specialist human resources advice as necessary.
- Maintain accurate personnel records and centralise the information.
- To provide PA support to the CEO
- To manage the renewal processes for legislative and regulatory checks such as DBS, Driving at Work and DSE annual updates.
- To be responsible for ensuring appropriate regular Health and Safety checks of the premises and arrange maintenance works as required.
- To support the Senior Management team in maintaining good governance processes and procedures in line with The Charity Commissions guidance.
- To support the Senior Management Team in the organisation and administration of Board of Trustee meetings, including minute taking.
- To support the Finance Manager, with relevant financial duties including purchase order processes, pretty cash management and salary updates.
- To ensure effective first point of contact systems via telephone and email.
- To manage bookings and travel arrangements of senior staff.
- To Manage access to VFCC systems such as Microsoft 365, HR and CRM systems and be the first point of contact for any IT related queries or issues, referring on to specialist advice as necessary.
Skills, Knowledge & Qualities
Essential
- Experience of providing administrative support services in an office environment.
- Experience of developing and maintaining office processes and procedures to ensure efficiency and effective use of time and resources.
- Good understanding of confidentiality in practice in the workplace
- Good organisational skills and attention to detail.
- Ability to work under pressure, meet deadlines and manage priorities
- Experience of managing human resources processes, and recruitment, including an understanding of employment law and the ability to make best use of expert advice.
- Good communications skills (both oral and written).
- Good interpersonal skills.
- Good IT skills; working knowledge in the use of a range of computer software, including Microsoft Office applications (especially Word, Excel and Access).
- Enthusiastic and self-motivated, with a positive attitude and a flexible approach to work.
- Able to work on own initiative and as part of a team.
- A commitment to equality and diversity and fostering a positive and fair working environment.
- A commitment to learning and development in the workplace.
- Ability to relate to and work with a wide range of individuals, including service users.
- The ability to work flexibly, responding to the needs of the organisation
- Strong principles, including integrity, and commitment to the role.
- Empathic with good listening skills
Desirable
- Experience of supporting with the organisation and delivery of events, including large public events.
- Experience of supporting, maintaining and developing organisational governance, in line with Charity Commission and Companies House requirements.
- Experience of financial processes e.g.: preparing invoices/claims.
- A working knowledge of The UK Data Protection Legislation (2019) and how to apply it.
- Experience of managing staff and / or volunteers
- An interest in issues that affect care experienced children and young people.
- Personal experience of the care system.
- Ability to speak Welsh, with a commitment to further training to enable use of Welsh in a professional setting if needed
- Previous experience of working in the third sector.
- A commitment to promoting Children’s Rights as set out in the United Nations Convention on the Rights of the Chil
All posts are subject to receipt of satisfactory references and a satisfactory DBS enhanced disclosure check.
The deadline for applications will be Wednesday, 23rd April at midday.
Thank you!
We are seeking to recruit a CJS Director!
To ensure success, should understand the charity’s operation and decision-making processes with a keen interest in producing targeted and tangible results. Working in line with the charity and its values.
Registered Charity
6 - 10
GamLEARN is a community of non-judgemental people who support each other and work together to reduce Gambling Harm.
The client requests no contact from agencies or media sales.
Thank you!
This exciting new role is to project manage the integration of digital fundraising within The Christie charity, enhancing existing technology and looking for new digital solutions to fundraising processes and new projects.
We are about to embark on a programme of transformational change, and we are looking for an ambitious self-starter who will play an essential role in the development and implementation of a new digital strategy.
This is a fantastic opportunity for a passionate and motivated individual to make a real difference to cancer patients.
At The Christie Charity we are an ambitious and forward-thinking organisation with a loyal supporter base. You would be part of a successful high achieving collaborative team, and this role gives you the opportunity to experience multiple fundraising disciplines.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Case and Progress Coordinator(s)
Reports to: Service Manager
Hours: 25 – 37 hours a week with weekend availability required
Salary: Band 6: £23,569 - £25,974 (pro rata) + benefits.
Salary is based on FT (37 hours) and will be dependent on hours worked.
Contract: Permanent subject to ongoing funding
Purpose
The purpose of this post is to support the delivery of our Homeless Hub, Community Hub and Community Outreach. You will work across our Homeless Hub and Community Hub as part of an integrated team supporting people who are in Hunger, Hardship and Homelessness
You will support front line staff in the delivery of a person centered, trauma informed approach. You will oversee the operational policies within the service and support with general operational delivery.
You will work as a member of a small, dedicated staff team. You will work in close partnership with our student placements and volunteer team members who, alongside our staff team, provide ongoing support to homeless and community-based individuals with the aim of moving them into permanent accommodation wherever possible.
You will engage/re-engage, refer, and support dependent alcohol and drug users to access evidence-based harm reduction, treatment, and recovery support programs to initiate recovery, build/or utilize recovery to move into long term sustained recovery and social (re)integration.
This role involves extensive work with clients with multiple complex needs, so if you have experience of working independently or delivering therapeutic groups in a Substance or Alcohol Misuse setting, we would especially like to hear from you.
We work with multiple partners, and often our role is identifying the challenges individuals may be facing or have previously faced, so we can facilitate other partners’ support based on the needs identified.
This role is an important role within the charity, ensuring all our teams work together to deliver high quality and successful services to those in need.
Responsibilities
Case and Progress Coordination
· To oversee the delivery of effective, trauma informed, person centred support across all our homeless services. You will have a casework portfolio; be directly responsible for meeting regularly and identifying support required.
· To contribute to effective case management and coordination covering areas of risk, problematic behavior, housing, social functioning, employability, psychological and physical health of our service users.
· To engage with and actively listen to clients’ views and to be able to use this to improve the service delivery where possible.
· To provide education and raise awareness to help service users manage factors which affect their mental health, substance misuse and physical wellbeing.
· To listen to service users and encourage positive steps towards their personal development.
· To provide advice, information and practical and emotional support to service users regarding support they require.
· To develop, alongside service users, flexible and realistic person-centred plans with agreed guidelines.
· To signpost and make appropriate onwards referrals, with consent, to meet needs not addressed by our integrated service.
· To advocate for service users, where necessary with external services.
· To support clients by prompting and helping them to attend appointments.
· To encourage service users’ involvement in personal progression in the form of education, training, employment activity or volunteering, if appropriate.
· To work closely and collaboratively with the Council’s single Homelessness Team ensuring a joined-up support offer, avoiding any unnecessary duplication of work.
· To work with clients to improve their skills and overcome barriers so they are able to successfully move on to independent housing.
· To ensure service users engage in the support on offer.
· To effectively liaise with a range of service providers and agencies, in order to establish, or improve, services for clients.
· To report daily on operational outcomes, highlighting positive changes in users of the service.
· To Complete weekly reports on service users’ progression, highlighting positive changes in users of the service.
· To champion recovery within the project through promoting Peer led activities.
· To train and progress ‘Lived Experienced Volunteers’ in leading and supporting groups.
Drug and Alcohol Support:
· To be part of an integrated rough sleeper’s substance misuse service, specifically for alcohol and drug dependence and complex needs within a range of treatment and recovery pathways.
· To promote and support individuals into both abstinences based and medically assisted forms of recovery.
· To contribute to the overall performance of the integrated service to ensure that contractual output targets are achieved. To support the delivery of leading therapeutic group work with service users related to substance misuse.
· To support the delivery of overdose prevention training.
· To provide harm reduction advice, information and support to reduce drug and alcohol related deaths and blood-borne virus infections, with an emphasis on safer drug and alcohol use.
· To engage with dependent alcohol users, high-risk drinkers with complex needs, and drug users, and facilitate access to assessment, treatment, and recovery options.
· To conduct assessments, risk assessments and co-produce care plans and reviews with clients.
· To proactively re-engage service users who are at risk, have dropped out of treatment and recovery activities by engaging at access point, and using motivational techniques to bring people back into treatment.
Service Coordination:
· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.
· To ensure all users are registered and assessed and understand the expectations on them accessing the Homeless Hub and Community Hub.
· To complete registration forms with clients who are new to the service.
· To complete registration forms and risk assessments with clients who are new to service.
· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manager.
· To inform the Service Manager of any issues arising with any service users.
· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.
· To network with other organisations within and out of the homeless sector, pulling in their resources and expertise.
· To act as a positive role model showing professional and caring attitudes and behaviour towards other team members, service users and partner agencies.
· To ensure a collaborative approach is used, with effective communication links developed with external professional partner agencies who are involved in the provision of support to individuals.
· To promote anti-discriminatory practices, and challenge prejudice and stigma associated with substance and alcohol use, homelessness, and poverty in a professional manner.
· To co-facilitate other treatment groups with Hope Centre and project staff.
· To actively promote and support peer recovery and activities.
· To support volunteers and students working within the Homeless Hub and Community Hub in accordance with Hope Centre’s policies and procedures to maintain order, safety and security.
· To provide supervision and reflective practice of client cases and pathways where appropriate to ensure effective and efficient service delivery.
· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.
· To undertake, as required, any duties relevant to the nature and level of the role.
· To understand, implement and evaluate aims, objectives, policies, procedures, guidelines and principles of good practice.
· To always ensure that the Homeless Hub and Community Hub environment is controlled and safe for staff, students, volunteers and service users, managing incidents as they arise and as per procedure.
· To ensure all acts of inappropriate or challenging behavior are managed and reported to the Service Manage.
· To inform the Service Manager of any issues arising with any service users.
· To liaise closely with staff and uphold Hope Centre and MDT Teams Rules and Treatment Expectations, Confidentiality Policy, and all other policies affecting the role.
· To network with other relevant organisation’s to support to set up sessions and activities within the Community.
· To be proactive in evaluating own performance and identifying and acting upon areas of improvement.
Service delivery:
· To ensure the functional operation of the Homeless Hub service during its operational hours which includes:
o Ensuring stock levels of service paperwork are sufficient for the day.
o Ensuring the service is set up for the day (laundry, toilets, showers).
o Ensuring the Support Hub is cleaned and mopped at the end of service.
o Ensuring the toilets are cleaned, and laundry completed at the end of service.
o To support the clothes store processing and sorting clothes with specific volunteers.
· To ensure all facilities and equipment of the Homeless Hub are operational and functioning including washing machines, showers and toilets, reporting repairs in a timely manner to the Service Manager.
· To ensure the smooth running of the Community Hub (@Ash Street), this includes:
o Assisting with floor support where and when required.
o Ensuring the community café is running smoothly- the cafe itself will be run by volunteers, but the Hope in the Community Team will support volunteers with training and supervision.
o Ensuring the Hub is cleaned and mopped at the end of-service.
o Ensuring the toilets are cleaned, and laundry completed at the end of-service.
· Support the delivery of activities and groups within the Community Hub/ Outreach
· Prepare workspaces and equipment in advance of session start times, as well as ensuring the workspace is kept tidy at all times.
· Implement and comply with health and safety procedures, in relation to the equipment used and activities undertaken.
· Maintain session equipment to a high standard and in form the Service Manager of any repairs or replacement of items.
· Work in accordance with food hygiene regulations and mandatory training.
Policy and administration:
· To complete full, detailed, and accurate records on the database.
· To keep casework records up to date, and to enable the Service Manager(s) to monitor and assess their efficiency and effectiveness.
· To carry out all necessary administration in relation to case work, or the role.
· To always work within Hope Centre’s policies and procedures.
· To promote and uphold The Hope Centre’s Equality, Diversity, Equity and Inclusion policy at all times.
· To support the team and organisation with any additional duties as required.
Safeguarding of Vulnerable Adults / Mental Capacity Act:
· To complete training on Safeguarding of Vulnerable Adults and the Mental Capacity Act and be able to understand and implement SVA and MHA policies and procedures.
· To report all safeguarding concerns to the Safeguarding Lead (Head of Service Delivery and Operational Partnerships) or, where the Safeguarding Lead is unavailable, to the CEO.
General:
· To be an active and effective team member.
· To work some hours outside of normal office hours (including evenings and weekends) - this will especially be expected in Winter months when services are often open longer.
· To carry out every aspect of your duties with due regard to Northampton Hope Centre’s policies and procedures at all times.
· To ensure Northampton Hope Centre’s values are embedded in your service delivery.
· To always maintain a professional level of communication.
· To keep clear records and plans of all contacts with clients, professionals, and meetings with external agencies. To participate in regular supervision and annual appraisal and help identify your own job-related development and training needs.
· To record, monitor and report on service user progress and outcomes.
· To attend staff meetings as and when required.
· To attend relevant training sessions and courses.
· To carry out other reasonable tasks as requested by the Senior Leadership Team.
Other Characteristics:
· Commitment to the values underpinning Hope:
o Person-centred:
§ focus our support on the needs of individuals.
o Empowerment:
§ enable service users, staff and volunteers to take responsibility with the ability to act upon their own initiative.
o Collaboration
§ work positively, effectively, and productively with others both internally and externally.
o Honesty
§ be truthful and transparent in all actions and interactions.
o Personal development
§ encourage the development of skills and knowledge in order to maximise the support of our staff, volunteers and service users.
o Non-judgmental
§ adopt a non-judgmental, non-biased attitude where everyone counts.
The client requests no contact from agencies or media sales.