Service Management Jobs

Salary Range: £33,130 - £40,360 per annum 

Contract: Permanent 

Hours: 35 per week 

Location: Wokingham  

Ref: 1126

Cranstoun has an exciting opportunity to manage the delivery and development of our Domestic Abuse Support Service in Wokingham.

As Service Manager, you will: 

• Lead and manage service delivery. 

• Oversee service delivery and development. 

• Lead on partnership working and collaboration across Wokingham. 

• Support staff in their work, ensuring high-quality and safe practice. 

We are looking for someone with: 

• Management experience. 

• A demonstrable track record in domestic abuse and/or health and social care. 

• A wide-ranging understanding of all forms of domestic abuse. 

• A passion for collaboration, partnership, strategic, and service development. 

The successful candidate will be subject to an Enhanced DBS check against relevant barred lists. 

For further information, please visit the website via the apply button.

Please note we are unable to accept CVs. 

Closing date: 13 April 2025. 

Interviews dates: Week commencing 21 April 2025, online.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire, our client provide accommodation-based services to those in need of care and support, and to those who cannot afford to buy or rent homes at market rates. They fulfil this mission by constructing hundreds of essential new homes and offering care and supported housing services to a diverse range of people. They are now seeking a dedicated Service Manager for their well-respected homeless night shelter in St Albans.

Our client’s homeless shelter provides emergency accommodation for up to 12 single homeless people in St Albans each night.; their dedicated staff team offer a trauma-informed, safe environment which is person-centred and supports beneficiaries to access the help they need. As Service Manager, you’ll support your team and be responsible for overseeing support, advice and assistance to beneficiaries who are/have been living on the streets so that they are able to access and maintain a safe and secure home of their own.

To apply for this role, you must have previous experience of working in frontline services for people experiencing homelessness, or those with complex needs. You will also have demonstrable line management experience, and a knowledge of relevant legislation in relation to homelessness, housing and the equalities act. 

If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking 'apply now' below. Applications will be reviewed, and interviews scheduled with the client, on an on-going basis.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that saw the charity double the number of women helped annually from 5,000 to 10,000 women a year. We have achieved this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

About This Role

Over the next three years, Smart Works Leeds want to expand and embed the service we offer within the Bradford district. Reaching unemployed women in Bradford is integral to our mission of increasing the number of women we support in 2025 and beyond.

Thanks to a successful grant application from Yorkshire Building Society Foundation, we now have the funding to expand the team and enhance our strategy. We are looking for a Client Services Coordinator to join us and support this exciting growth.

The Client Services Coordinator will play a key role in ensuring our clients have the very best experience when accessing the services Smart Works have available. Working closely with our service delivery and outreach teams, you will be responsible for talking clients through the service; scheduling appointments; answering queries; and providing check-in calls.This person will attend events with an Outreach Lead to convert client referrals into appointments swiftly.

Along with the communication with clients, the Client Services Coordinator will also liaise with our volunteer team, providing them with the necessary information about each client to ensure that their appointment is tailored to their needs, and they feel comfortable at each stage of their journey with Smart Works.

How to Apply

Please read the full job description and then head over to our website where you will be able to submit your CV and cover letter through our recruitment system by 9am on Monday 14th April. Your application should be addressed to Emily Zadok and Kate Murphy, Centre Managers. 

First round interviews will be held on Thursday 24th April. There will be 2nd round in person interviews at the Leeds Centre on a date to be confirmed.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact our Recruitment team. 

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

Who are we?

Founded in 1807, we are the oldest geological society in the world. Today, we are a world-leading communicator of Earth science – through publishing, library and information services, cutting-edge scientific conferences, education activities and outreach to the general public. We also provide impartial scientific information and evidence to support policy-making and public debate about the challenges facing humanity.

We have a membership (Fellowship) of approximately 12,000, more than 2,000 of whom are based outside the UK. Approximately 3,000 are Chartered Geologists or Chartered Scientists - professionals who have demonstrated a high level of technical competence in their field and a commitment to professional ethics.

The essentials …

• Permanent, part-time (21 hours, Tuesday through Thursday)
• £15,600 - £16,500 (£26,000 - £27,500 full-time equivalent)
• Hybrid working with Wednesdays in the Bath office

What you’ll be doing …

The main purpose of this role is to provide customer facing support for the sales and marketing team.  Customers will be internal and external and include but are not limited to: institutional and corporate librarians and information professionals, 3rd party sellers, authors, editors, book purchasers, representatives and agents globally.

Overall responsibilities / requirements …

• Support the sales team in managing agreements and licenses
• Support the sales and marketing teams in managing data requirements and reports (internal/external)
• Offer a high level of customer service to existing and potential customers
• Provide customers with marketing information and materials

Key accountabilities …

Sales and customer service:

• Offer support for customer queries on pricing, renewals negotiations and Rights Retention
• Support institutional renewal reminders processes
• Work with partners (PLS/CCC & others) to provide metadata to ensure all products are included in relevant databases quarterly 
• Download reports as required from 3rd party sellers
• Work with 3rd party partners to enable member access to subscribed content
• Maintain a list of article pay-per-view (PPV) pricing and review twice yearly to maximise income
• Payment of royalties with the Sales and Customer Services Manager
• Create and upload MARC/Kbart files to website for libraries
• Quarterly subscription comparison
• Updating member email addresses in Lyell (from lists provided by database manager)
• Product updates on the online bookshop

Marketing:

• Marketing support and data entry for leads and opportunities
• Provide promotional questionnaires to authors/editors
• Creation of Advance Information / New business info sheets/Book order forms
• Creation of ‘most read reports’ to authors – monthly/quarterly 
• Geographical content for reps/agents
• Adestra: regular data upload into Adestra from the online manuscript submission system and reporting
• Newsletter creation:
  • New title alert newsletters
  • Online bookshop sale newsletter
  • Online bookshop sale: adding books and removing tags

General:

• Collaborate with colleagues at the Publishing House to share and maximise opportunities
• Develop an understanding of the sales processing for institutional subscriptions and book sales
• Contribute to streamlined sales processes resulting from new CRM/website developments

What we’re looking for …

• A high level of clerical and administrative experience in a customer service role
• A good standard of written and spoken English, numeracy and a keen eye for detail
• A self-motivated learner able to work with minimal instruction
• Desire to work in a team environment
• Positive attitude to customer service
• Competent to manage the Microsoft office suite

Essential

• Advanced administrative experience
• Sales office experience
• Customer service experience
• Microsoft office suite
• Strong communication
• Good standard of English and numeracy

Desirable

• Experience with CRM and Microsoft Dynamics 365

The duties and responsibilities highlighted in this job description are indicative and may vary over time.  As required, post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post.

A bit about us …

The Geological Society is a registered charity and employs just over 60 staff at its offices in London and Bath. The Society Publishing House is based in Bath, from where we provide a full publishing service to an international geoscience community across a portfolio of books, journals, and associated products.

As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in creating a positive workplace wellbeing culture and offer a range of benefits to our staff including:

• 25 days basic holiday entitlement when you start, increasing up to 30 days with continued service (pro-rated for part-time staff)
• Option to purchase up to 2 days extra holiday days per year
• Contributary pension scheme with 10% employer contribution
• Access to 24/7 online GP with mental health & wellbeing counselling
• Free premium Headspace account for you and 2 members of friends/family
• Discounts and recognition scheme
• Cycle to Work scheme
• Season Ticket Loan scheme
• Life Assurance and Income Protection schemes
• Free access to Royal Academy exhibitions
• Free Geological Society Fellow membership for qualified staff

The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society’s commitment to diversity, equality and inclusion.

All applicants must have the right to work in the UK.

As our Community Hub Manager, you will be responsible for the day-to-day running of the Makery, leading a dedicated team of staff and volunteers to ensure a welcoming, safe, and responsive environment for all who walk through our doors. You will be both a leader and a team player, ready to step in wherever needed—whether that’s handling a safeguarding referral, supporting a distressed visitor, or simply making a cup of tea.

Your responsibilities will include:

• Service Management & Safeguarding

• Overseeing the delivery of frontline support, ensuring best practices in crisis response, safeguarding, and risk assessment.

• Making safeguarding, MARAC, and other urgent referrals as needed.

• Ensuring compliance with safeguarding protocols and legal obligations.

• Leadership & Staff Management

• Recruiting, training, and supervising a team of staff and volunteers, providing guidance and professional development.

• Conducting regular supervisions and performance management.

• Leading by example—supporting and empowering the team while being hands-on when needed.

• Community Engagement & Networking

• Building and maintaining relationships with partner organisations, charities, and statutory services.

• Representing the Makery at networking events and strengthening our presence within the community.

• Identifying and developing new services or partnerships based on community needs.

• Operations & Financial Management

• Overseeing the hub’s budget, ensuring financial sustainability.

• Managing administrative tasks related to service delivery, including data reporting.

• Ensuring smooth day-to-day operations, from managing appointments to responding to urgent requests.

We are looking for a passionate, resilient, and adaptable individual who:

• Has proven experience in managing a frontline community service, crisis response, or advocacy-based role.

• Holds strong knowledge of safeguarding procedures, risk assessments, and making safeguarding referrals.

• Has experience in staff and volunteer management, including training, supervision, and performance support.

• Can manage budgets, oversee operational tasks, and ensure smooth service delivery.

• Is a confident networker and relationship-builder, able to strengthen our connections with local agencies and services.

• Can think on their feet, work flexibly, and respond effectively to unpredictable situations.

• Is a team player, willing to get stuck in—whether it’s making a safeguarding referral, supporting a visitor in distress, or helping with practical tasks around the hub.

• Is compassionate and non-judgmental, with a strong commitment to inclusion and empowerment.

Qualifications and Experience (Essential)

• A degree in social work, psychology, mental health, or a closely related field, OR NVQ Level 3/4 or A-level standard education in a relevant subject.

• Proven experience in a management role within mental health, psychology-based interventions, or community engagement.

• Strong knowledge and direct application of safeguarding, trauma-informed practices, and person-centered approaches.

• Demonstrated ability to develop and manage programs, support vulnerable individuals, and engage with diverse communities in a professional capacity.

• Clear evidence of leading teams, managing staff, and overseeing service delivery in a relevant setting.

Why Join Us?

At the Makery, you will be part of a purpose-driven organisation that truly makes a difference. No two days are the same, and your work will directly impact the lives of people who need support the most. You’ll be leading a passionate team, shaping a vital community service, and growing professionally in a rewarding role.

If you have the skills, experience, and heart to take on this challenge, we’d love to hear from you!

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We have an ambitious aim for our services to reach everyone with blood cancer, regardless of circumstances, and support them to find the confidence and knowledge they need to be able to navigate their cancer to give them the best possible chance of surviving blood cancer.  

We’re looking for an experienced leader in the health information and support field who will match and push us beyond our ambitions, driving service delivery teams to maximise our digital and offline product development, one-to-one specialist service delivery, and community peer support to ensure we can provide the most valuable services to all those who need it, when they need it most.

Expected travel for this role is approximately 2-4 visits to our London Office per month.

Our culture and benefits package are award winning, and our staff survey tells us that we’re a great place to work.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.

We welcome applications from applicants that wish to work part time, minimum of 28 hours per week. Please state this in your cover letter before submitting your application. 

An exciting opportunity has arisen for a Marketing Services Manager to join a dynamic Social Welfare Charity organisation. This full-time role sits within the Communications and Marketing team and supports the development and implementation of the annual marketing plan in line with the charity’s four year strategy. The role is key to delivering a range of integrated marketing campaigns and initiatives, working closely with fundraising teams, internal departments, and external agencies.

Key responsibilities of the role:

• Support the development and execution of the annual Communications and Marketing plan
• Work in partnership with fundraising teams and internal departments to help them achieve their objectives
• Devise, deliver, and monitor integrated marketing campaigns for major fundraising projects
• Oversee the charity’s product-related content across the website, ensuring effective presentation and optimisation
• Create campaign landing pages and supporter journeys using WordPress
• Plan, implement, and monitor paid digital advertising campaigns across platforms such as Google, Meta, and other ad networks
• Write engaging and strategically aligned content for marketing communications
• Manage the charity’s MailChimp account, overseeing email marketing requests and campaigns
• Brief and manage external agencies across design, advertising, and digital marketing services
• Monitor website and campaign performance, providing data-driven recommendations for improvement
• Manage project budgets and oversee marketing services budget lines throughout the financial year

Ideal candidate profile:

• 6–8 years’ experience in a fast-paced, high-performing marketing environment
• Strong background in digital and performance marketing, including Google Ads, Meta platforms, campaign tracking, and remarketing (GA4 and Meta Pixel)
• Experience in print and production, WordPress, MailChimp, and Adobe design software (advantageous)
• Excellent project management skills, with the ability to balance multiple priorities
• Confident communicator with strong stakeholder management skills
• Highly proactive, energetic, and enthusiastic with a ‘can-do’ attitude
• Experience working in an agency or service-oriented marketing role is desirable
• Passion for the charity sector and commitment to its mission
• Willingness to travel within the UK and occasionally work outside of core hours (TOIL available)

Location: Victoria, London 
Salary: £44,000
Working hours: Full-time 
Working pattern: Hybrid, 2 days on-site
Contract: Permanent

This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out! We are an equal opportunities organisation, welcoming applications from all backgrounds and experiences.

At The King’s Trust, we’re on a mission to help young people thrive—and technology plays a vital role in making that happen. We’re looking for a Fundraising Service Owner to lead the way in ensuring our fundraising systems and technology are optimised, effective, and aligned with our long-term strategy.

In this role, you’ll own the end-to-end delivery of fundraising technology solutions, collaborating with stakeholders to shape and implement a service that supports our fundraising teams, enhances supporter engagement, and drives revenue growth.

What You’ll Do:

 

• Lead the strategy, development, and optimisation of fundraising technology
• Work with stakeholders to ensure our systems support fundraising excellence
• Ensure our fundraising tech is scalable, secure, and future-proof
• Identify and mitigate risks while ensuring best-in-class data governance
• Keep on top of emerging fundraising technologies and digital trends
• Align fundraising technology with Finance, Delivery and People systems and overall Enterprise Architecture 

What You’ll Bring:

�� Strong leadership and stakeholder management skills
�� Technical knowledge of fundraising systems and CRM platforms
�� Ability to translate complex tech into simple, effective solutions
�� Experience delivering successful technology projects in fundraising or NFPs
�� A passion for leveraging technology to maximise fundraising impact

This is a fantastic opportunity to shape the future of fundraising technology at The King’s Trust, making a tangible difference in young people’s lives.

Age UK York is a local charity passionate about supporting older people in York to live more rewarding lives through practical support and advice. 

Our services aim at improving the quality of life for vulnerable and isolated people, maximizing their independence and helping them to remain safe and comfortable in their own communities for as long as possible.

The Supporting Independence Service (SIS) offers companionship and practical help, maintaining people’s individual dignity, privacy, freedom of choice and being treated with respect.

As the Supporting Independence Manager you will lead and oversees our SIS contract with City of York Council (CYC) and other aligned programmes of work.

You should be confident in conversing with people, some of whom have hearing or cognition difficulties, by telephone, online, and face-to-face. Lone working is required, as is access to transport - you will be required to travel within City of York boundaries to see people in community venues or their home environment, as well as working from our office in Margaret Street, York.   

We focus on doing the best for our service users and colleagues. You'd be joining a friendly team both in the Supporting Independence and Information and Advice Service and the wider organisation.  

Key Responsibilities: 

• Working with the Deputy Chief Executive, set, monitor and manage service budgets; and ensuring effective use of resources 

• Deliver the SIS in line with quality and performance requirements ensuring effective and timely support to local people and continuing development of our offer in line with need 

• Leading the recruitment and selection, support, supervision and training of staff and volunteers in the Supporting Independence Service 

• Leading Age UK York’s relationship with a range of partners including but not limited City of York Council, health partners, the Voluntary and Community Sector, service users and their families 

• Maintain an awareness of current local and national issues affecting older people where necessary, researching new information and resources, also work with partner agencies relevant to our client group 

Qualifications, Skills and Experience: 

• You should be experienced in building a strong and open culture, focused on outcomes for the service users, and have experience of working with older people 

• You are used to working in partnership with other organisations and managing staff, including teams working remotely 

• You have experience of managing a budget, working to control costs and of contract management and working with funders to effectively deliver a service 

• Knowledge and understanding of co-creation practices as part of continuous learning and improvement 

• You should have access to transport to attend external meeting in City of York boundary area 

Salary and Benefits: 

• Up to £28,176.46 pro rata for part time 

• A genuinely friendly and supportive environment 

• Generous holidays – 26.5 days plus bank holidays (pro rata for part-time employees). Additional leave – an extra day of long service.

• Birthday day off

• Enhanced sick pay after 6 months of service 

• Flexible work schedule  

• Potential for funding towards professional qualifications  

• Employee discounts 

• Free eye test  

• Free flu jab  

• Free DBS (Disclosure and Barring Service)   

How to Apply: Please submit an up to date CV and Supporting Statement

Application Deadline: Midnight Tuesday 15th April 2025 

Potential Interview Dates: w/c 21st April 

Equal Opportunity Employer: We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

Job Description

Catch22 are excited to be recruiting for a Senior Service Manager for our West Mercia Child Exploitation Service.

This role has responsibility for the strategic development and operational management of Catch22’s Integrated Child Exploitation Service funded by the West Mercia Police and Crime Commissioner.

Integrated Child Exploitation Service A specialist prevention and support service for children, young people under 18 and their families who are at risk of, currently experiencing or has been impacted by Child Criminal or Child Sexual Exploitation across the West Mercia region. The service will consist of four teams located in Worcestershire, Telford and Wrekin, Herefordshire & Shropshire. 

The role will also support the development of the Young People and Families (YPF) Hub and the implementation of learning and development, performance and impact, business development and wider work streams as required. The SSM will work with the YPF SMT and will take a lead role in implementing our YPF strategy in this area. 

The role can be home based, but time spent in each of the services alongside travel across the UK will be required to support delivery and growth of services across the Hub.  The ideal candidate will have experience of delivering and managing similar services, the right mix of leadership, passion and energy, and an innovative nature. A proven track record in engaging with positive relationships with commissioners and securing new business is essential. The role will involve promoting, connecting and building services in order to impact the lives of vulnerable young people with complex needs 

Some of your day-to-day tasks will be:

• To lead and ensure the delivery of high-quality services that meet all targets, standards and KPIs and to take prompt action to address any areas of underperformance.
• To recruit, manage, motivate, coach and develop a staff team including carrying out annual appraisals and regular supervision meetings.  To manage their health, safety and wellbeing.
• To manage subcontractors and strategic partners, conducting regular performance and quality reviews to ensure agreed outputs and outcomes are delivered and the partnerships represent good value for money.
• To ensure that the diverse needs and aspirations of all groups of service users are considered in service planning and delivery and to enable all service users to fulfil their potential.

This post will involve travel across the country and occasional evening and weekend working.

Qualifications 

• Relevant qualification or equivalent experience in a relevant discipline such as youth, community, health & social care, management.
• Management qualification, NVQ3/5 Health & Social Care (Desirable)

Additional information

Additional information

Contract: Permanent

Hours: Full-time, 37 hours per week

Salary: £46,801 - £49,000 (FTE)

Location: Home or Office based with national travel to regional offices (Worcestershire, Telford and Wrekin, Herefordshire & Shropshire) 

Benefits:

• Annual leave: 33 days (plus eight bank holidays)
• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
  commitment to employee health and wellbeing.
• we have a Menopause Friendly accreditation and are a Disability Confident employer

About Us

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

About the role

This is an exciting opportunity to join Dementia UK’s IT team as our IT Vendor and Service Integration Manager. In this pivotal role, you will oversee the end-to-end vendor management process, ensuring seamless integration of external services with our internal IT operations.

Acting as the primary liaison between outsourced service providers and internal IT teams, you will ensure alignment with organisational objectives, maintain service quality, and optimise the value derived from vendor relationships. You will also be responsible for ensuring that contract obligations are consistently met.

You will coordinate across IT Operations, IT Applications/Data, and directorate technology-dependent teams to resolve issues that span multiple domains, ensuring the smooth integration of services between internal and external providers. A key aspect of the role will involve monitoring and reporting on vendor performance against SLAs and KPIs, providing regular comprehensive updates to the Deputy Director of IT. In addition, you will oversee contract management for all outsourced IT services, negotiating amendments and renewals to secure the best value for the organisation.

To succeed in this role, you will have experience with IT service management frameworks such as ITIL, along with a strong background in IT supplier and budget management. You will bring demonstrable experience in managing complex outsourcing relationships, coupled with strong negotiation, communication, and interpersonal skills. You will also have a strong understanding of IT service management principles and practices, along with substantial experience in IT vendor management or service delivery roles.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Services Manager (Care Advice & Wellbeing Support)

Our client is looking for an inspirational leader with the skill, energy, and enthusiasm to manage members of their Services Team delivering care advice and wellbeing support for care-experienced children and young people across England.

The Services Manager (Care Advice & Wellbeing Support) will lead development of their Care Advice Service supporting care-experienced children and young people to access their rights and experience increased wellbeing as they navigate care. The Care Advice Service currently includes a Care Advice Line, rights and entitlements workshops, care advice surgeries and online resources. They plan to increase their  reach by scaling parts of the service - including via partnerships, digital approaches to delivering advice and support, and volunteer work placements) - and targeted delivery in specific regions.

Equity, Diversity and Inclusion

As an organisation serving children in care and young care leavers they are keen to receive applications from people with lived experience of care. They are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially-minoritised communities.  They ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants.  This is anonymous and cannot be connected with your application.

How to apply

They ask interested applicants to answer several competency-based questions.

Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process. You’ll need to send them your CV but it will only be considered if you score well as part of the anonymous review.

To apply for this role, you will need to:

• Provide them with a copy of your CV;
• Answer the questions below in no more than 400 words per question, providing relevant examples to demonstrate how you meet the skills and experience required;
• Complete the Equity and Diversity Monitoring Form (this is not compulsory but the information is very useful to them).

If you have any reasonable adjustments, you would like them to consider for this recruitment process please advise them below.

If you would like an informal chat before applying, please contact them and they will arrange a convenient time.

Please also tell them if there are any reasonable adjustments, they can make to assist you in your application.

The deadline for applications to be received is 28^th March @ 11.59pm.

Interview details: 

Interviews will have two parts:

• A session with young people;
• A panel interview with their staff

Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at their  location in Central London. If access to technology/WiFi is difficult for you, please contact them so they can assist in making suitable arrangements.  

Become also wants to ensure fairness in all of their interviews so all successful shortlisted candidates will be sent the interview questions in advance.

Interviews will take place:

• Young people’s panel: 13th May 2025
• Staff panel: 14th May 2025

Please Note

All applicants must have a Right to Work in the UK. Although the role is hybrid, they are unable to offer work visas or sponsorship for any candidates based outside of the UK.

They’re proud to be a Living Wage Employer. They are committed to #ShowingTheSalary. Their roles are #OpenToAll

REF-220 748

About the role:

Join the Stacey Street Hostel team and play a pivotal role in transforming the lives of individuals who have faced rough sleeping and complex needs. As a Specialist Multiple Disadvantage Worker (SMDW), you'll provide specialist interventions through our recovery programme, which is rooted in harm minimisation, dual diagnosis support, and strength-based recovery frameworks. You’ll work closely with a dedicated team of professionals, including the Services Manager, Team Manager, and Project Workers, to deliver person-centred support plans and help clients access vital services such as health, mental health, and social care.

In this role, you’ll build trusted relationships with service users, advocating for their needs and empowering them to engage with the support they deserve. You’ll be instrumental in identifying and overcoming system barriers that prevent clients from accessing the care they need, making a direct impact on their recovery and long term wellbeing. Your work will focus on providing intensive support, guidance, and skill-building to help clients gain the confidence and tools to maintain their engagement with treatment and support services.

At Single Homeless Project (SHP), we are committed to your career growth. As an SMDW, you'll have access to continuous training, development opportunities, and career progression in a supportive, collaborative environment. Join us at Stacey Street Hostel to be part of a team that makes a tangible difference in the lives of rough sleepers while advancing your professional journey within a leading charity that values social change and personal growth.

About you:

• Proficiency in managing caseloads, conducting assessments, and analysing data to identify resident needs.
• Strong communication and coordination skills to work with professionals from various disciplines.
• Commitment to ongoing training, participation in reflective practice, and contributing to service improvement initiatives.
• Ability to create collaborative support plans, build rapport, and foster collaboration with residents.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 13th April at Midnight 

Interview date: Monday 21st and Tuesday 22nd April in Islington

This post will require an Enhanced DBS check to be processed by SHP for the successful applicant.

The UK Electronics Skills Foundation (UKESF) is an educational charity that collaborates with industry and academia to tackle the skills shortage in the UK’s Electronics sector. We are seeking a hands-on Head of Finance and Business Services to lead our financial operations and business services ensuring strong financial management, compliance, and organisational efficiency.

This is an exciting opportunity to join a fast growing and impactful charity, playing a key role in shaping our financial strategy while ensuring robust financial controls and compliance, and the effectiveness of our business services.

As Head of Finance and Business Services, you will be responsible to the CEO for overseeing all financial aspects at the UKESF, including financial planning, budgeting, reporting, and risk management. A key part of the role is managing grant funding and ensuring compliance with reporting requirements from grantors (e.g. UKRI and Innovate UK). Also, responsible for management of key business services including management information, resources and technology.

This role is ideal for a qualified (or part qualified) ACA, ACCA, CIMA, CIPFA) with experience in charity finance, grant reporting, and financial project management. You will provide strategic leadership while also being hands-on with day-to-day business and financial operations, including managing budgets, payroll, support services, overseeing AP and AR and financial reporting using Xero.   

KEY RESPONSIBILITIES

Financial Strategy & Management

• Contribute to the development of UKESF’s financial strategy, business services and resource strategies.
• Oversee financial planning, budgeting and forecasting, ensuring effective resource allocation and efficient provision of business services.
• Provide financial insights and advice about business services and resources to support strategic decision-making by the Chief Executive and Board of Trustees.
• Prepare accurate financial and management reports including budget and monitoring forecasts for the Board, senior leadership, and funders ensuring timely reporting.
• Ensure compliance with charity financial regulations, including SORP and fund accounting. 
• Lead on government grant reporting, ensuring compliance with UKRI, DSIT, and Crown Commercial Office requirements.
• Track and report on multiple funding streams, ensuring accurate project financial management.
• Oversee statutory accounts preparation and the annual audit process.
• Manage and develop strong financial controls and risk management processes.
• Monitor cashflow and report regularly to CEO any concerns

Grant & Project Finance Management

• Manage delivery contracts and, grant funding, ensuring compliance with financial and reporting conditions are met.
• Develop project budgets and financial models for funding applications.
• Review and monitor ongoing projects cost
• Monitor grant expenditure and prepare financial reports for funders.

Day-to-Day Financial and Business Operations

• Oversee business services contracts, procurement, financial controls, payroll, pensions, VAT, and gift giving processes and liaising with relevant agencies as appropriate.
• Ensure efficient financial administration, including reconciliations and expense management.
• Through Cashflow monitoring manage bank balances utilising investment accounts where appropriate to maximise revenue.Manage financial systems and reporting using Xero accounting software.
• Manage IT support contract ensuring Cyber Essential standard compliance.

Governance & Leadership

• Act as the key financial and business services advisor to the Chief Executive and Board of Trustees.
• Produce reports and financial insights.
• Develop and implement financial and business services policies and procedures.
• Support team on all routine finance and business services tasks.
• Manage external stakeholders and contractors.

ABOUT YOU

Essential

• Qualified or part qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent).
• Knowledge of charity finance, including SORP, fund accounting, and financial governance. 
• Expertise in financial and management accounting, including reconciliations and cash flow management. 
• Experience in budgeting, financial and resource planning, and project costings for multi-stream funding.
• Proficiency in Xero accounting software, including financial reporting, bank reconciliations, and payroll.
• Strong financial analysis skills, with the ability to present financial information to non-financial stakeholders.
• Experience in preparing statutory accounts and working with auditors.

Desirable

• Experience working in a small charity or organisation with multiple funding streams.
• Experience managing and reporting on grant funding, for instance from UKRI and Innovate UK.
• Experiences of business services e.g. management information, resource management and management of business services contracts.Experience supporting governance processes and working with trustees.
• Experience of Government Contracts through Crown Commercial Service
• Experience of successful implementation and rollout of new CRM systems.

WHAT WE OFFER

• Flexible working hybrid working.
• The opportunity to play a key leadership role in a growing and impactful charity.
• Competitive salary and pension contributions.
• A chance to make a difference in addressing the UK’s Electronics skills shortage.
• Support to complete accountancy qualifications.

To apply, please submit your CV and a cover letter outlining your suitability for the role.

If you have any questions or would like an informal discussion, please contact us.