Service Delivery Manager Jobs

Department: People Team
Location: hybrid – a minimum of 1 day in our Aldgate, London office each week
Hours of Work: 37.5 hours per week
Contract: permanent, full time
Salary: £48,000 – £50,000 per annum
Closing date: Monday 9th December at 11.59pm

Interview dates: Tuesday 17th (afternoon) and Wednesday 18th December (afternoon)

Annual Leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity, adoption, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
• free health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• free, confidential employee assistance programme (Medicash)
• access to wellbeing app (healthy living tips and Bright TV )
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development committed (bespoke training, LinkedIn Learning etc)
• employee health and wellbeing committed (Menopause Friendly accreditation, Disability Confident employer etc)

Background:

Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.

Purpose of the job/About the role

As Reward and Benefits Manager, you will be the subject matter expert on all aspects of employee reward, ensuring Dementia UK has effective, fair and transparent pay practices, and a benefits package that sets us apart.

Working closely with the People and Finance teams, you will lead the end-to-end payroll process, ensuring accurate, timely, and compliant monthly processing. You will manage all employee benefits for the charity, liaising with suppliers, negotiating favourable terms, and proposing updates and improvements. Additionally, you’ll provide training and support to the People team to enhance their knowledge of reward practices, and will ensure our pay and benefits offering is effectively communicated across the charity.

As our pensions expert, you will ensure compliance with relevant regulations across the Dementia UK Aviva and NHS pension schemes, including auto-enrolment. You will act as the main point of contact between the charity and our pension and payroll providers, fostering strong, productive relationships. You will also lead the annual pay review process, conducting market research, analysing relevant data, and recommending an organisational approach. With expertise in job evaluation, you will perform evaluations and advise on role design to ensure a consistent approach is applied.

To succeed in this role, you will bring experience in managing payroll and pensions administration, along with a strong understanding of best practices in staff reward and benefits. You will have worked within a UK HR department and possess a solid knowledge of UK employment legislation relating to employment, reward, pensions, payroll, and GDPR compliance.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, contact our recrutiment team.

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.

In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people. 

Job Summary 

The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets. 

Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role. 

Reports to: CEO 

Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team 

Job Type: 35 hours per week, salary £30k-£35k 

Key Responsibilities 

1. Service Management and Administration: 

• Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses. 

• Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively. 

• Monitor and respond to emails in designated inboxes related to training and services. 

• Manage freelance trainers and teachers to ensure the smooth delivery of all courses. 

• Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services. 

• Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery 

2. Promotion of Courses and Services: 

• Develop and implement strategies to promote training, courses and interpreting services to potential clients and students. 

• Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities. 

• Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses. 

• Meet or exceed sales targets for course enrolments and sales of training programmes. 

3. Client, Student, and Teacher Support: 

• Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support. 

• Assist with course registration, answer queries, and provide detailed information about training programs. 

• Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded. 

4. CRM and Invoicing: 

• Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information. 

• Generate and manage invoices for BSL and training courses. 

• Track payments and follow up on outstanding invoices to ensure timely payment. 

5. Feedback and Evaluation: 

• Capture feedback from students, clients, and teachers through surveys, or other appropriate methods. 

• Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery. 

• Prepare and present evaluation reports to senior management, highlighting key findings and recommendations. 

Qualifications and Skills 

Essential 

• Strong organisational and multitasking skills with a keen attention to detail. 

• Experience of managing staff/a small team 

• Excellent written and verbal communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Proven track record of meeting sales targets and promoting services. 

• If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided). 

Desirable 

• Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3). 

• Proficiency in using CRM systems and other administrative software. 

• Experience in business outreach and building business relationships and partnerships. 

Personal Attributes 

• Proactive and resourceful with a problem-solving mindset. 

• Passionate about education, training, and supporting the Deaf community. 

• Committed to continuous improvement and excellence in service delivery. 

Application Process 

To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December. 

Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application. 

Are you organised, persistent and able to manage and progress different tasks in a busy environment? Would you like to use your skills to ensure that those who are struggling financially get the help that they need? If that sounds like you, we might have a place for you at Ealing Foodbank.

We believe anyone in our community should have enough to feed themselves and their family. That’s why we provide three days’ nutritionally balanced emergency food to local people who are referred to us in crisis. We also offer additional advice and support to help people address the underlying issues.

Our work is made possible by a group of amazing volunteers and a small staff team. As Operations and Logistics Manager you will make sure there is enough food in our warehouse and that this food is distributed to our centres. Most day you will work from our office to make sure everything runs smoothly. You will also work from our warehouse on busy day to support our warehouse volunteers.

Role: Operations and Logistics Manager

Responsible to: Ealing Foodbank Manager

Based at: Warehouse (currently Hanwell) and office (currently West Ealing)

Salary: £35,000 per year (FTE)

Hours: 30 hours a week, spread over 5 days (+ occasional weekend days)

Annual Leave: 6 weeks a year + bank holidays

To apply: Please fill in the attached application form, no CVs.

Closing date: Monday 9 December 5pm
Please note, we're actively reviewing applications and interviews will be held on a rolling basis.

Responsibilities
Obtaining, managing, safekeeping and distributing the Food and Supplies necessary to ensure the smooth running of the warehouse and client centres. This includes stock management; procurement; running our warehouse together with our volunteers; arranging transport; liaising with client centres; managing staff and volunteers and arrange food collections and drives.

Please find the full job description attached. 

Requirements
This job is for you if:

• You are able to work independently as well as in a team
• You have excellent processing skills and are a good organiser
• You are able to lead a team
• You have excellent problem solving skills
• You have a heart for people and would love to work behing the scenes to support those who are facing difficulties

Ealing Foodbank is a Christian organisation. The post holder will need to be able to be comfortable with and respectful of the Christian basis of the organisation.

Please find the full Person Specification attached.

4,000 professionals, 0 days wasted, 1 incredible purpose.

Face to Face Delivery Manager - Outsourced Partners

£34,000 - £39,000 plus

Reports to: Senior Face to Face Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week (compressed hours or 4 day weeks would be considered)

Location: Stratford, London Office-based with high flexibility (1 day per week in the office)we are also open to flexible working requests such as home working

Closing date: 08 December 2022 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: Competency based interview via Teams

At Cancer Research UK, we exist to beat cancer.

Cancer Research UK are looking for a dynamic, pragmatic and proactive individual to join us as Face to Face Delivery Manager for our outsourced partners.

As well as having our own inhouse Face to Face Fundraising team, we work with circa 4 agencies who provide us with the resource to engage and inspire the public to sign up to monthly donations supporting CRUK. To date, we have generated over £120m from face-to-face fundraising third-party individual giving activity, having a huge impact for our life saving research

As a Face-to-Face Fundraising Manager, you'll be the driving force behind delivering our ambitious fundraising targets in this area, maximising opportunities, working with a range of agencies, stakeholders and your team to deliver our outsourced face to face acquisition programme in the UK, ensuring its success day to day.

You don't need to have worked specifically in the Face-to-Face Fundraising space previously, but you will need to come with experience of managing multiple agency relationships as well as strong stakeholder management skills.

In return you will have the chance to work within a varied role where you can use your skills and experience to help us beat cancer sooner.

What will I be doing?

• Deliver a face to face fundraising acquisition programme via outsourced partners, in line with agreed strategy and targets.

• Drive the success of the face to face fundraising acquisition programme, ensuring key performance indicators are met, pro-actively looking for opportunities to improve performance, working collaboratively and alongside our outsourced partners in order to do so.

• Ensure appropriate training and compliance monitoring of face to face outsourced partner activity is in place, with timely and appropriate remedial action being taken where needed to ensure Cancer Research UK and industry standards are upheld and an excellent supporter experience is offered.

• Establish, develop and maintain excellent relationships with our suppliers and partners, proactively looking for opportunities to optimise our partnership with outsourced partners, for the benefit of the organisation.

• Lead on the troubleshooting of day to day campaign delivery challenges, acting swiftly to implement workable solutions and ways forward, working closely with the F2F Manager - Outsourced Partners, Individual Giving Operations team, and the relevant stakeholders in order to do so.

• Ensure all operational aspects of campaigns from planning through to execution and analysis are in place and as efficient as possible, putting processes in place to ensure the effective management of campaigns, working with the Individual Giving Operations team and other internal and external stakeholders to achieve this.

• Onboard new suppliers as required, and manage existing relationships through contracts, performance, monitoring compliance and service level agreements, working closely with the Face to Face Manager - Outsourced Partners, in order to do so

What are you looking for?

• Relevant experience of managing agency relationships, contract management, managing performance, meeting or exceeding key performance indicators ( Face to Face agencies would be beneficial but isn't essential)

• Experience of working in a heavily regulated environment and ability to get up to speed with current fundraising regulation

• Relevant experience of planning, delivery and analysis of end to end project activity or campaigns (fundraising or face to face would be beneficial)

• Flexible approach, with an ability to work successfully in a dynamic operating environment

• Proactive approach to problem solving with ability to manage several projects at any one time

• Excellent influencing and negotiation skills - both internal and external stakeholders, and suppliers

• Excellent verbal and written communication skills

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

We're now The King's Trust. And we're still working for young people.

We've changed our name from The Prince's Trust to The King’s Trust. Rest assured, the support we offer young people remains the same. This change marks an exciting new chapter for us, and we hope you'll continue supporting us to transform young lives.

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The Funding Management team is looking for a Funding Manager, in Belfast.

This role is responsible for all aspects of funding management across a portfolio of restricted funds, ensuring that we are meeting all the Funders and The Trusts requirements. Working effectively across teams to maximise income, increase performance and ensure compliance, to allow The Trust to maximise its support to young people.

You will use your contract/funding management skills to ensure that we are able to maximise income, increase performance and ensure compliance.  By working across teams and drawing on your time management, leadership, communication, governance, audit and problem solving skills you will ensure that expenditure claims and reports are compiled accurately and in a timely fashion, and that we comply with all reporting and evidencing requirements for output monitoring.

You will to ensure that The Trust has accurate monthly accounts by preparing drawdown, accrual and deferral figures for the monthly finance return and regularly reviewing the Debtors Report to ensure sufficient cash flow and will manage all funder and internal audits and ensure recommendations are acted upon, sharing best practice across the team.

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Top 100 Employer and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by KT CAN (our Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network) and PULSE (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

Samaritan’s Purse is looking for a well-connected individual to act as our London Donor Ministries contact. This would either be a Donor Ministries Associate or Donor Ministries Manager.

The role is full time, remotely based, but with one day a week from our National Ministry Centre in Coventry.

The role will involve working some Sundays, when church opportunities occur.

To be suitable for this role you will need to good networking leads within a Christian context. You will enjoy getting to know people and prayerfully nurturing relationships. You will have a clear delivery and the ability to present at, lead or on occasion take a church service. Further information can be found in the Job Description.

In accordance with the Equality Act of 2010 and due to the nature and context of the role there is an ‘occupational requirement’ for the post holder to be an evangelical Christian. The job holder should be committed to the purpose of SPI and be able to demonstrate enthusiasm for the Christian purposes of the organisation and be able to live out, hold to, support and contribute to its Christian ethos.

You would be joining us at a time when in the middle of last year, we launched our new identity as the Leadership Skills Foundation (previously Sports Leaders UK) alongside a new 5-year ‘Evolve’ strategy. Having navigated the challenges of the pandemic, the organisation has naturally placed an emphasis in recent years on retaining and sustaining the existing relationships we have with the 2,500 organisations (centres) that deliver our programmes.

Looking ahead, with new programmes and partnerships emerging, this role will now play a significant part in helping us expand the network of centres delivering Leadership Skills Foundation programmes and broaden the audiences we reach. Over the next few years, we aim to create an adaptable leadership skill offer that will increase our reach to more young people across, fully establishing the Leadership Skills Foundation as the trusted voice for leadership skills development.

We have ambitions to empower a more diverse range of young people with opportunities to develop essential leadership and life skills, regardless of their background. Having recently secured a strategic partnership with Sport England, this role will play a significant role in activating that programme, leading the co-ordination, engagement and management of local and regional stakeholders to deliver leadership programmes with identified target audiences, groups and individuals. 

The role will initially be a fixed term contract (to July 2027) but we aim to secure further funding for the role to extend.

You will act as an influential member of the organisation’s newly established Programme Delivery Team delivering the Programmes and Projects Strategy aimed at supporting growth, reach, and impact of Leadership Skills Foundation programmes among underserved and/or under-represented communities and individuals, which will in turn, benefit thousands of young people across the UK. 

This role will require someone with the ability to engage and inspire others, with strong and effective communication skills. You will need to be comfortable working collaboratively as well as independently and want to pro-actively lead on making a positive social difference to the individuals and groups benefitting from our programmes. 

Role title: Local Delivery Lead  

Reports to: Head of Programme Delivery 

Salary: £33,000 

Contract: Fixed Term to July 2027 with potential for future funding 

Location: Home based with some travel to other locations when required.

Hours: 36 hours typically 8.30 – 16.30. Monday – Friday. 

Role summary 

Main duties and responsibilities 

1. Responsibility for co-ordinating, engaging and managing local stakeholders to deliver leadership programmes with identified target audiences, groups and individuals 
2. Develop a shared understanding of the needs and barriers young people in underserved communities face in accessing leadership skill development and volunteering opportunities. 
3. Provide support to identified local delivery stakeholders to address and overcome these barriers to engage the target audiences. 
4. Identify and co-ordinate work with local delivery partners to create and activate local delivery area plans 
5. With support, develop and oversee the process and distribution of agreed programme delivery funding to local delivery partners
6. Deliver training, support and orientation to local delivery partners
7. Support identified stakeholders to test adapted leadership skill development programmes and learn from the delivery to inform future delivery. 
8. Establish a delivery feedback loop to inform the development of learning resources and programmes to overcome the needs and barriers young people in underserved communities face
9. Provide opportunities for the research plan, developed by the Programme Delivery Research Team, to be implemented to drive the improvement of strategic, business and operational planning and delivery
10. Provide connectivity between your work/engagement with delivery centres and the work of the Business and Market Development Teams
11. Capture and share best practice to support the wider adoption across community and partner networks
12. Work collaboratively with partners and stakeholders to successfully influence and deliver agreed programme objectives and key results 
13. Maintain a working knowledge and up to date awareness of the landscape and audiences the Leadership Skills Foundation works with and aspires to work with 

Key Relationships 

Internal 

• Head of Programme Delivery (line manager) 

• Programme Delivery Research Manager 

• Programme Delivery Research Executive 

• Innovation Officers 

• Finance Manager 

External 

• Local delivery centres and partners 

• Strategic partners including organisations such as Sport England. 

• Research and insight partners 

Skills, experience and knowledge 

Essential 

• Experience of supporting individuals/teams and organisations to deliver projects and programmes. 

• Confidence to act as the lead contact point for the local delivery of a funded programme. 

• Familiarity with delivering and carrying out operational workplans and working collaboratively with teams to achieve them 

• Effective resource management 

• Experience of proactively supporting and managing local and regional stakeholder relations. 

• Analytical thinking and evaluation skills

• Strong interpersonal, presenting and communication skills with the confidence and ability to adapt styles to different groups.

Desirable 

• A proven track record in leading and delivering purpose-driven programmes. 

• Experience of collecting and presenting data and insight. 

• Experience of supporting programme innovation, development, and design.

• An understanding of the sport and physical activity landscape in the UK. 

• Experience of delivering informal education or skill development programmes 

Personal qualities 

• The ability to engage and inspire others. 

• A confident, collaborative individual that wants to lead and make a positive social difference. 

• Pro-active with the ability to work on own initiative collaboratively and independently. 

• Effective and confident communicator. 

• Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset. 

• A creative, problem solver with a focus on the individuals and groups benefitting from our programmes. 

Ability to travel across the UK required 

Job title: Programme Administrator x 2

Term: One full time, permanent / one full time, one-year fixed term contract with option to extend

Salary: £29,120

Location: Victoria, London – hybrid (working one to three days in the office each week)

Closing date: 12 noon, Monday 9 December 2024

Interviews: 16 and 17 December 2024 (held online)

NHS Providers’ development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for an additional programme administrator to take responsibility for the efficient event and logistics administration of this work to deliver high quality training and support for our members. This activity is delivered virtually, in-person or hybrid.

This is an exciting opportunity to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development programme. The individual should enjoy working in a fast paced environment, be a good communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team, along with being insightful and organised with a keen eye for detail.

To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team.

Please also complete the online interactive equal opportunities monitoring form as part of your application.
 

NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.

MediCinema Manager

Reports to: National Cinema Manager

Manages: Deputy Manager, nurses and volunteers

Location: Royal Victoria Infirmary, Newcastle

Terms: 35 hours per week (5 days)

Benefits: 27 days annual leave, plus bank holidays + 5% employer pension contribution

About MediCinema

MediCinema is a unique national, UK registered charity that improves the wellbeing and enriches the quality of life of NHS patients, their families and carers through the power of the shared cinema experience and the magic of film. We achieve this by building and running cinemas in hospitals and places of care equipped with space for beds, wheelchairs and medical equipment, and providing free films and activities for patients of all ages. Our services help to improve emotional, mental and physical health, reducing isolation, anxiety and stress, and increasing patient resilience to help them cope with what they’re going through.

Our purpose-built in-hospital cinemas are designed to accommodate patients in hospital beds and wheelchairs, on drips or with monitors. Patients are looked after by trained volunteers who accompany them to and from the cinemas, and by two nurses who are present at each inpatient screening. In addition to our regular inpatient screenings, in 2023 we introduced new Tailored Screenings for specific patient communities, working closely with the patients and clinical teams to co-design experiences that meet the specific needs of each group. We also routinely hold personal screenings for patients who are unable to mix with other patients, are receiving palliative care or are in other sensitive situations. Through our long-standing strategic partnership with Disney, we also design and provide activities on wards and in the MediCinemas as part of our ‘Moments that Matter’ (MTM) programme.

The Role

We are looking for a Cinema Manager to build and run our Newcastle MediCinema, supporting patients in the Great North Children’s Hospital and the Royal Victoria Infirmary.

The post-holder will work closely with the part-time Deputy Cinema Manager (with additional support from our north-east Senior Cinema Manager), their team of nurses and volunteers, the hospital, and with central office operations team to prepare for and run successful film screenings each week.

We will run four regular inpatient screenings each week, which are mainly evenings and weekends. There will also be a programme of additional Tailored and Personal screenings on top of these four regular inpatient screenings.

The role offers a unique, exciting and extremely rewarding opportunity for someone interested in a service delivery role at the heart of our charity, involving direct contact with the patients and families we support.

Main Tasks and Responsibilities

The role of the Cinema Manager is essential to ensure the effective delivery of our service. Based at Newcastle Royal Victoria Infirmary the role is responsible for all operational aspects of the service. This includes ensuring screenings happen on schedule and as planned, recruiting and managing volunteers and nurses, and developing links with hospital staff to ensure the service is widely advertised and utilised.

The position would be part of the larger cinema managers team (all of whom operate remotely at various hospital sites) and report to the National Cinema Manager who is based in our central office in London. This position would suit someone who is self-motivated, wants a varied and interesting role and has an interest in film, healthcare and helping to improve people’s wellbeing.

MediCinema is a small team and staff members are expected to support each other and share cross-organisational work in addition to fulfilling individual responsibilities.

The Person

We are looking for a high energy, enthusiastic, self-motivated individual who is passionate about helping people and delivering impactful and effective services. They should be a warm, welcoming and positive person who can demonstrate the following skills and qualities: 

• Strong organisational skills with a good attention to detail.
• A proactive, resourceful, problem-solving approach.
• An ability to work both on their own and as part of a team.
• Experience in using IT and an ability to quickly learn and understand new systems and technology. Please note full training on ingesting films and running the projection equipment will be provided so direct projection experience, while beneficial, is not required.
• Excellent communication skills and an ability to caringly and openly relate to and build relationships with a wide variety of people, from children, family members, volunteers and centre staff.
• Flexibility and adaptability, and enjoyment of a working environment where no two days are the same.
• Demonstrate tact and sensitivity when dealing with people with a variety of needs and be aware of issues relating to confidentiality and safeguarding.
• Interest in healthcare, wellbeing and/or film & cinema.
• A sense of humour and congenial demeanour to help patients and families feel at ease and enjoy their MediCinema experience.

Please note the role will require an Enhanced DBS check, which we will arrange.

How to Apply

If you have a passion for health, wellbeing, film and the arts, and are a driven, highly-organised, compassionate and enthusiastic individual, we would love to hear from you.

Please send your CV and a covering letter telling us what appeals to you about this role and what makes you a strong candidate (no longer than one side of A4).

Please note applications will be anonymised.

· Closing date for applications: Midday, 2nd December 2024

· Online initial interviews: w/c 9th December 2024

· In person second-round interviews: 16th & 17th December 2024

MediCinema are an equal opportunities employer and an accredited Living Wage Foundation employer.

Southmead Hospital Charity is looking for an experienced Individual Giving and Corporate Partnerships Manager to build on already successful programmes, with enough scope and flexibility to take them to the next level. 

This is an exciting time to work for an official NHS charity. We've got ambitious plans to grow our income and impact over the next 12 months, including launching a new fundraising appeal to support victims of stroke and neurological injuries. You'll work collaboratively across the team to identify opportunities to reach new audiences, maximise awareness and leverage our existing supporter base to help us reach our goal. 

With the help of one direct report, you will be responsible for the planning and delivery of our individual giving and corporate partnerships programme to meet annual income targets. This includes strategic oversight of our individual giving, regular giving and grateful patient programmes.

You’ll get the chance to work as part of our small and dynamic team, with a variety of flexible working arrangements. We're looking for someone with excellent written and verbal communication skills, a passion for our cause and demonstrable experience of developing effective strategies to increase awareness and raise income from individuals and companies.

If you are a dedicated and enthusiastic individual with a passion for supporter engagement and fundraising, we would love to hear from you!

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes.  We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.  We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above.  These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Please see the attached job desription and person specification. 

To provide a high-level and proactive administration service within the Membership Services Team, with a focus on excellent customer service, relationship building and offering informed guidance and support to RDA UK’s network of Member Groups, Accessibility Mark Centres, volunteers, participants and members of the public, throughout the UK.

ShareAction is an independent charity and an expert on responsible investment. We work to build a world where the financial system serves our planet and its people. We set ambitious standards for how financial institutions, through their investment decisions, can protect our planet and its people and campaign for this approach to become the norm. We convene shareholders to collectively push companies to tackle the climate crisis, protect nature, improve workers’ rights and shape healthier societies. In the UK and EU, we advocate for financial regulation that has society’s best interests at its core.

ShareAction’s Banking Standards team works towards holding banks accountable for their impact on people and planet, with a particular focus on climate change. We have a history of campaigning on key aspects of banks’ climate strategies – such as their emission reduction targets or fossil fuel policies – and we are gradually expanding our work to include other sustainability themes and banking regulation. Recently, we have achieved significant wins, such as contributing to HSBC becoming the world’s largest bank to cease financing for new oil and gas fields, Barclays dramatically reducing its oil sands financing, and mobilising investors to call on Societe Generale to set a renewable energy target.

Our campaign activities are rooted in rigorous analysis and facts. We produce a variety of research outputs supporting our engagement with banks, including:

• Investor briefings and research notes, reviewing commitments made by individual banks.
• Banking sector benchmarks, ranking European banks on their approach to climate change and other sustainability themes.
• Thematic reports and position papers, reviewing how the European banking sector aims to address specific issues and relevant sustainability standards.

What you’ll do

As a Research Manager, you will play a pivotal role in shaping our banking survey. Through your work, you will have the opportunity to influence the banking sector’s approach to sustainability by highlighting areas of improvement and leading practices among Europe’s largest banks. In close collaboration with colleagues in the Banking Standards and Financial Sector Research teams, you will:

• Lead survey development: Oversee all aspects of our banking survey, from designing methodology and collecting and analysing data to producing engaging written outputs and data visualisations that summarise key findings. You will coordinate the project from start to finish and liaise with multiple stakeholders, ensuring that surveys remain consistent with other ShareAction benchmarks and align with our campaign priorities.
• Conduct thematic research: Undertake research and engage with internal and external subject matter experts to inform positions on themes covered in banking surveys, ensuring that surveys are based on robust criteria and reflect the latest market developments.
• Engage with key stakeholders: Design engaging presentations and present survey findings and recommendations to banks, investors, and other stakeholders. You will act as an internal and external spokesperson for the banking survey, with the support of the Communications team and members of the Banking team. Additionally, you will contribute to external consultations and coordinate data-sharing initiatives with partners.
• Contribute to monitoring, evaluation and learning: Support the development and implementation of a monitoring, evaluation, and learning strategy for our banking surveys to continuously enhance their impact, relevance, and delivery process.
• Support funding and resource development: Assist with funding bids to secure resources for the survey’s continued growth and impact. You will also be responsible for hiring and managing additional researchers when necessary.

What you’ll bring to the team

• Passionate about climate change, sustainability, and/or the role of the financial system in addressing these issues.
• Excellent organisational and time management skills with a proven ability to manage competing demands while meeting deadlines.
• Experience in project management, including task delegation and consideration of project team workload.
• Excellent analytical skills with a proven ability to analyse complex quantitative and qualitative data, produce detailed reports, and summarise findings.
• Proven ability to manage relationships with multiple internal and external stakeholders.
• Proficiency in Microsoft Office with a proven ability to manage data, produce research insights, and create data visualisations.
• Strong verbal and written communication skills with a proven ability to convey complex information to a wide variety of audiences.
• A great team player.

It would also be great – but not essential – if you have:

• Experience in conducting surveys and/or carrying out qualitative or quantitative research on financial institutions.
• Strong understanding of climate change, biodiversity, human rights, and/or public health.
• Strong understanding of how private commercial banks operate and the products and services they offer to corporate and retail clients.
• Experience integrating innovative tools into research processes, particularly AI tools.
• Experience with the Salesforce CRM system.
• Experience developing and/or managing databases using Excel or other applications.
  

While we hope we’ll find someone with the majority of these skills and experience, we’re keen to hear from you even if you don’t have them all. We appreciate lots of skills are transferable, and we welcome opportunities to explore different ways of achieving our goals.

We are currently formalising our hybrid working policy. However, the Banking team meets in the office every Tuesday as we find this helps with team bonding and productivity. We expect candidates based in London to come into the office at least once a week every Tuesday and candidates based outside of London to come into the office at least twice a month on a Tuesday.

What we will do for you

We are a fast-paced organisation that has grown substantially over the past few years. We recognise that our people work hard to advocate for responsible investment and drive meaningful engagement with those who have the power to create a brighter future. Every day, they bring their expertise, passion and persistence to build a world where the financial system serves our people and planet. We want to ensure we provide the right environment for our colleagues to thrive, and we are committed to improving our employee offer where possible.

Currently, we are pleased to offer:

• A commitment to flexible working: over 60% of our employees have some sort of flexible working arrangement in place.
• Hybrid working: we are committed to supporting our staff to work in a way that suits their lifestyle and meets the requirements of their role.
• Internal promotion and development opportunities: we offer a range of ways to improve your skills and focus on what you love, including promotion, secondment, or sideways development opportunities. For some levels of roles, we also offer direct progression.
• The opportunity to help make a difference: we tackle some of the world’s biggest social and environmental challenges. We offer opportunities for you to develop your skills and experience in a friendly, flexible and supportive working environment.
• A unionised work environment: our staff have the opportunity to join the union and are supported by our recognised union, Unite. We regularly consult and negotiate with our employees on workplace matters ranging from working conditions to pay.
• Regular in-person meetings, including all-staff away days, retreats and directorate strategy days to create connected teams.
• 8% non-contributory pension, invested with NEST and their green funds.
• Healthcare cash plan with Westfield that gives you money back on your healthcare costs.
• Employee assistance programme: advice and support, lifestyle discounts and short-term counselling.
• 25 days’ annual leave (increasing with length of service) plus office closure at the end of the year, ensuring everyone gets time to switch off together.
• Enhanced family leave pay: up to 18 weeks paid at 90% for either parent.
• Enhanced sick pay starting at 5 weeks’ full pay from day 1.
• Season ticket loan and cycle-to-work scheme.

ShareAction values and respects all differences in people (seen and unseen) and welcomes applications from all backgrounds, communities and industries. We are committed to having a team that is made up of diverse skills, experiences and abilities, and we are working hard to provide an environment where all can bring their authentic selves to work. We know that some people won’t apply for a role unless they meet all the requirements listed in the job description. If this is the case for you, but you think you would excel in this role, we want to hear from you!

For further information and to apply, please visit our website via the Apply button.

Closing date: 9.00 am on Monday 9th December 2024.
First-round interviews: Thursday 19th/Friday 20th December 2024 (online).
Second-round interviews: Early January 2025 (online). 

To be considered for this post, you must be legally eligible to work in the UK; unfortunately, we are unable to provide visa sponsorship.

Please be aware that when shortlisting we are really keen to get a sense of your unique voice and individual experience, especially if you are using generative AI tools as part of your drafting process.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Job title: Service Coordinator (Mental Health and Wellbeing)
Post no: 621
Working base: Bedford Wellbeing Centre, Woburn Rd, Bedford
Hours: 12 hrs per week
Working pattern: 2 days per week tbc (Monday – Friday), 6 hrs per day (10.00am – 4.00pm)
Contract: Fixed term until 31st August 2025
Salary: £24,720 per annum FTE (£8,017.30 per annum Actual)

About the Role

This role offers an exciting opportunity to join our Bedford Mental Health Prevention service for adults which aims to improve people’s mental wellbeing, raise aspirations and enhance confidence.

As Service Coordinator you will be responsible for implementing working recovery models and coordinating the operational plans for the service to ensure that people are able to manage their mental health, move through their recovery journeys and achieve positive outcomes.

Along with coordinating service delivery to meet its aims, objectives and Key Performance Indicators, you will also line manage the service Recovery Workers and lead on recruitment, onboarding and management of volunteers in the service.

Additionally you will conduct assessments of individual’s suitability for the service, leading on more complex cases and guiding people through the range of available interventions that can support them to achieve the outcomes that matter to them.

In addition to managing the day-to-day delivery of the service you will also contribute to the direct provision of the service by leading and facilitating group sessions where needed and by offering informal 1-2-1 mental health and wellbeing support that reduces the chance that people will fall through gaps, be isolated and ensuring the right support and the right time that manages a range of needs.

You will lead opportunities to support events in the community to raise awareness of our services and to build links with local organisations and agencies.

You will need to be empathetic and deliver a person-centred approach in a non-judgemental way, collaborating with people to empower and engage them. SUN facilitators will have regular supervision and support in this role along with appropriate training.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm Thursday 12th December 2024
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Job Title: Hackney Service Engagement Lead 

Salary: £26,000 (FTE) Pro rata- £20,800

Working Hours: 28 hours per week

Contract: Fixed Term until 31st December 2025

Location: Hackney Borough Based with some home working

Benefits: NCT membership with access to exclusive benefits, pension scheme, 30 days annual leave plus 8 bank and public holiday (pro rata).

About us at the NCT

A lot of people know NCT for our antenatal classes, and we want to continue to support as many parents and families as we can to access evidence-based information. But we are also much more than this. We are a charity that campaigns on the issues that matter to parents. We run breastfeeding and infant feeding support, provided by specialist counsellors. We run thousands of free community activities and events across the UK, led by our fantastic volunteers and peers. And we support women and families facing specific challenges, such as social isolation, feeding difficulties or poor mental health.

Our Hackney Parent Support project is commissioned by Hackney Council, to offer infant feeding support across the region in both community and hospital settings and parenting courses for families throughout the Hackney region. The support is delivered by staff and volunteer peer supporters.

We are seeking a capable Service Engagement Lead to manage, coordinate and support both the Infant feeding and Parenting course projects.  This role is split between being out in the community and working from home, it will include regular travel across the Hackney borough (expenses will be reimbursed).

About the Role

Working closely with the Hackney Parent Support team, you will be responsible for the service engagement and promotion of our community-based services across Hackney. Some of the key responsibilities of the role include:

· Line managing the paid peer supporters within the Hackney staff team.

· Coordinating and maintaining the active social media and Infant Feeding Services website.

· Advertising volunteering opportunities across varying platforms including social media and in person at local events.

· Provide clear guidance and information to potential volunteers on the roles, responsibilities and training requirements. 

· Having a good working knowledge and understanding of the local demographics in the Hackney area and ensuring all support groups are accessible and inclusive.

· Ensure that data collection and feedback is collected in a timely manner in an inclusive way.

· Coordinate and deliver the Breast Pump Hire Service across the Borough.

· Build and maintain relationships with local organisations and the children’s and family hubs

You must have good communication skills and be able to build relationships and create a rapport with a wide range of people easily. This is a large project and covers multiple locations so you must be able to confidently prioritise your own work, be highly organised and able to work independently.

Being able to make decisions and respond appropriately to our staff, peer supporters and parents and other external stakeholders is essential, alongside good IT skills– including Outlook, Word and Excel – and you must have good attention to detail.
 
It is essential for this post that you undertake the training to become an NCT Breastfeeding Peer Supporter. This requires experience of giving breastmilk. The training can be undertaken within your working hours. There will also be training on the EPEC (Empowering Parents, Empowering Communities course) provided by South London and Maudsley NHS Foundation Trust.

The role is 28 hours per week, with the hours worked across the week between the core hours of 9-5, however, will include occasional evening and weekends. This is role is based out in the community within Hackney with some home working.

About you

· Can you work at pace and juggle a number of different priorities?

· Are you passionate about supporting families to reach their parenting goals and contribute to their positive wellbeing?

· Do you want to join an amazing Charity that supports parents across the UK?

· Would you like to be part of an amazing team of passionate staff?

If so, please read the job description to find out more on the link here:
 
What we offer

We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.

We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity.We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process. 

We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability. 

The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.

Closing date: 11.59pm 05/12/2024
 
Interviews: Week beginning 09/12/2024.

Interview format: In person interviews, venue TBC. The interviews will be a mixture of open and competency-based questions, you do not need to prepare anything in advance.