Service Delivery Manager Jobs

Community Drug and Alcohol Recovery Services (CDARS) is a charity organisation that provides psychological and social support to drug users and their family members.

As part of this work, it has built a track record of working with service user representatives, service user Councils and networks and service user involvement teams. This includes creating a strong Volunteer, Peer Mentor and Recovery Champion network and supporting them through training, supervision and access to additional personal and professional development areas.

The WCDAS and RCDAS Treatment services, led by South London and Maudsley (SLAM), are a community substance misuse ‘partnership’ service that offers a broad and inclusive range of support and treatment options for those seeking recovery from Substance use. This includes access to medical, psychological, and sustained recovery sessions within the Boroughs of Wandsworth and Richmond.

The Community Involvement Worker (CIW) will assist in delivering positive and improved outcomes for service users across both Boroughs and will work closely with the Community Involvement Co-Ordinator (CIC) to manage recruit, train and nurture peer mentors and service user representatives. This support will aim to build capacity and visible recovery across the boroughs. Both post-holders will help develop, train and nurture meaningful service user involvement through the Service User Council network and its representatives throughout the treatment system.

The post holder will need to work under the directives of the CDARS Wandsworth Management Team, with the objective of facilitating engagement in all aspects of service user involvement. The post holder will be expected to foster and develop good working relationships with staff at all levels within the partnership and establish good working relationships with other agencies, both voluntary and state, within the two Boroughs.

At Equal People mencap, we are proud of our 36-year history of supporting people with learning disabilities, autism, complex needs and experiencing mental health needs. We support adults at risk and vulnerable children in RBKC and Westminster. We offer a wide range of support options and activities. 

We aim to support each individual to pursue their aims and dreams, live the life they choose and access, participate in and contribute to their local, and the wider community as much as they wish.

Our Charity has member representation at every level, including 50% of the Board. Inclusion, dignity, respect and the promotion of the rights, opportunities and choices of the vulnerable adults and children we support are key to our ethos and values.

We are rapidly growing and now provide over 1,000 hours per week of support We aim to be the best  social care employer in London.

We are looking for someone who loves a challenge, is creative and has a passion for positive change, with the confidence to make decisions under pressure. You will be self-motivated and determined to achieve the best outcome for the people we support. You will achieve this through leading and motivating a dedicated team of support workers to ensure and maintain the delivery of high-quality support. 
The successful applicant will need to be confident in communicating with the people we support, staff, family members and partner agencies.
To be considered for this role you must have experience and knowledge within the social care sector, experience of working with working with people with complex needs would be desirable. You should also have experience leading teams in Learning Disability services. As this service is registered for personal care/supported living you will be supported to undertake your registration with CQC.
You will be responsible for the continued positive outcomes for the people that we support through management of the services. You will be responsible for cultivating and contributing to a "continuous improvement" environment and will be proactive in the management of your staff, the rotas, and the budgets for your services.
You will be responsible for the quality of the service, as well as the finances and team performance, ensuring that the people that we support are given opportunities to pursue their interests and life goals.  Some of the people we support have profound and multiple learning disabilities alongside other complex healthcare needs such as physical disabilities, Epilepsy, Dysphagia, non-verbal, require peg feeding and some may require involvement with manual handling and supporting people with all aspects of their personal care.
Whilst it is not essential that you have direct experience as a Manager, it is important that you have some management experience, and a good knowledge of the health and social care sector. You will be working within the supported living environment. 
The role will challenge, excite and never be dull but will be truly rewarding.
You must be competent in using IT.
Your working week is flexible covering 7 days per week and will include working weekends and an on-call rota shared with your Senior Support Workers. Flexibility is key.

  NB CLOSING DATE 12th DECEMBER - INTERVIEWS MID JANUARY 

DUTIES AND RESPONSIBILITIES

1. Ensure everyone  receives a service that:

• plays to their strengths.

• helps them overcome barriers.

• achieves the outcomes they wish.

• works to increase everyone’s independence, opportunity, choice and control.

• has a positive view of risk-taking whilst ensuring awareness of safety, security and safeguarding. 

2. Work in a consistent and positive way with managers and other team members   to ensure receive a great service from the whole team. Ensure all EPM  policies and procedures are followed e.g. that:

• support plans, referrals and risk assessments are followed up, actioned and reviewed.

• medication processes are adhered to.

• money is managed effectively.

• health and safety practices are carried out.

• records on the Charitylog database are kept up to date.

• information is communicated to staff, members and families in a timely and accessible fashion.

3. Actively lead the Floating Support Team’s development through coaching, training, supervision, appraisals and team and management meetings.

4. Work alongside the Chief Finance and Operating Officer, CEO and Activities and the Trustees to develop and action strategic plans to maintain, develop, and promote EPM and our services.

5. Promote best practice across the service and the organisation through participation in external and         organisational wide projects and forums. 

6. Participate in the emergency on-call emergency rota (approx 10 nights per month) - £35 per night).

7. Take lead responsibility for the performance and delivery of the support contracts, overseeing the FS Senior Support workers. 

8. Ensure performance standards are evidenced and quality is upheld in everything that the team’ do in complying with relevant CQC, contractual and organisational standards, outcomes and procedures. 

9. To provide written and verbal reports on outcomes to Trustees at the regular Council of Management Meetings. To monitor and review service user and carer feedback, complaints and incident reports and use this information to inform and improve future services and practice.

10. Lead and manage the team to support personalised rota planning via Charitylog (inclusive of day, night and overnight activity) and service user timetables.

11. To lead the Housing Management service, working with the FS SSWs to ensure tenancies are managed appropriately, records maintained, and reports completed for Housing Associations in a timely fashion.

12. To be responsible for, or delegate recruitment of staff and provide excellent leadership, direction and effective management of the team’s resources and finances. 

13. To plan, set and manage project budgets appropriately. To ensure project and individual finances are recorded, managed and monitored appropriately.   

14. Ensure professional standards and   best practice act as key drivers within a culture of continuous service improvement, value for money and safe practice.

EPm operates within a constantly changing environment and as such work priorities and targets may change. The organisation reserves the right to make reasonable changes to the job description and accountabilities in order to meet client needs 

SV 2 has been supporting victims and survivors of sexual abuse since 1994, and today provides a range of services to anyone in Derbyshire or Derby City who has experienced sexual abuse, assault or violence, including friends and family members. We support people irrespective of age, gender or when the abuse occurred.

We're looking for an enthusiastic and motivated Therapy Delivery Manager to join our friendly, professional and passionate team, working across Derbyshire remotely and in person. You'll manage our BACP accredited therapy service, which provides therapy for people of all ages, delivered by a team of employed therapists and a pool of self-employed counsellors. 

You might be the right person for the role if you have:

• Management qualification minimum level 4
• A minimum 3 years’ experience in managing and supporting staff to deliver services effectively 
• A proven track record working in a quality assurance role including data collection, analysis and problem solving
• Knowledge, experience and awareness of rape and sexual abuse and their effects 
• Brilliant communication skills including an ability to provide effective feedback, negotiate well and work with others, including funders
• Full driving licence and ability to travel across the county on a regular basis

In exchange we offer a competitive salary, flexible working, 28 days annual leave plus bank holidays and a comprehensive employee wellbeing service. Our hybrid working policy is based on doing what's best for our clients, our services and our people, so we would expect you to based primarily from one of our offices to ensure that you can support your team effectively.

This role is subject to Enhanced DBS certification due to the nature of our services. You can find out more about our recruitment of ex offenders policy by contacting us.

 

Community Development and Wind Farm Manager

Location: Hybrid, based in Uist, with a desk at old Lochmaddy School, North Uist.

Application deadline: Sunday 01 December, 2024, noon.

Hours of work: Full-time, 35 hours per week, flexible working considered.

Holidays: 25 days per year plus 9 days public holidays per year.

About us:

North Uist Development Company, founded in 2010, registered as a Scottish Company No. 383175 and as a Scottish Charity No. SC041709, aims to develop a sustainable and viable community through promoting the social, educational, cultural, economic and environmental wellbeing of North Uist.UistWind (North Uist Development Company Trading Limited) is a Community Benefit Society, registered with the Financial Conduct Authority under registration no: RS007738.  The two UistWind 900kW wind turbines are operated by UistWind on behalf of the community, with projections indicating the project will generate over £2 million for community benefit.  For more details visit our website.

Role summary:                   
This is an exciting opportunity to join North Uist Development Company (NUDC) and UistWind (North Uist Development Company Trading Limited) to act as a catalyst for innovative and sustainable community development and for successful operational management of the North Uist community-owned wind farm – UistWind.

The successful candidate will work with the UistWind Management Committee, its members and associated parties, to manage the Community Benefit Society’s operational business needs, meeting compliance requirements while working to maximise generation and revenue from two 900kW wind turbines at Criongrabhal near Clachan-na-Luib in North Uist for the benefit of the local community.The successful candidate will also work with NUDC and the wider community, to develop and implement both a community development plan, and a community investment plan for the UistWind community benefit fund, which takes account of opportunities to enhance the socio-economic, cultural and environmental welfare of the North Uist and Berneray area.

Who we are looking for:
We are looking to recruit an energetic and self-motivated individual, with a strong commitment to community development and community ownership.  You will have experience of partnership working, especially with community groups and associated stakeholders, and of working with and supporting voluntary trustees.  You will also have excellent communication, coordination and facilitation skills, alongside attention to detail and demonstrable ability to understand, utilise and interpret complex technical and financial information.  ​If your experience looks a little different from what we've identified, and you think you can bring value to the role, we'd love to hear from you.

How to apply:
For full details about the role, who we are looking for, and how to apply, please see the attached application pack.

Applicants should submit a cover letter and CV by noon on Sunday 1st December 2024.

About us

Our purpose is simple, to save lives at sea. Our staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from anyone.

Your role

We’re looking for an experienced social media professional who has the expertise to lead the delivery of the RNLI’s social media strategy and approaches across both paid and organic, advising and supporting a wide range of stakeholders at all levels of an organisation in order to help save lives at sea.

As Senior Social Media Manager, key responsibilities include:

• Overseeing the delivery of paid and organic content, as well as community management, across our channels
• Line managing a team of social media specialists
• Providing strategic and outcomes-focused responses to marketing briefs
• Driving forward social media fundraising for the RNLI
• Procuring, implementing and managing relevant social media tools and software
• Innovating in the social media space, including launching new channels
• Leading on the social media elements of crisis communication responses

We are a 24/7 emergency service. You will be required to occasionally be part of the social media rota system which includes shifts between 9am-8pm (Monday to Friday) and some weekend working.

Hybrid with the expectation to travel to Poole once a month.

About you

To be considered for the Senior Social Media Manager role, you will have substantial experience leading on organic and paid content and the strategic use of social media within a large organisation, as well as experience of line management and stakeholder management.

For more information and to apply, please visit our jobs page.

Closing date: 1 December 2024. 

Interview dates: 7 & 8 January 2025.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Relate Mid & East Surrey, the leading provider of relationship support services across the region, is seeking an Operations and Services Manager who can run operations for an organisation that supports the local community with their relationships.

Healthy relationships between family members, partners, friends and colleagues are paramount to our wellbeing. Relate is here to develop and support relationships particularly by helping families, couples, individuals and young people make their relationships work better through counselling or mediation.

We are a thriving and successful charity with two centres, a charity shop and we operate within three local schools.

As part of the national federation of Relate, we are an independent local charity with a turnover of around £325k and deliver around 5000 hours of high-quality counselling per year. We offer face-to-face services as well as online webcam counselling services. Over the years we have established an exemplary team of supportive and conscientious individuals, made up of 2 clinical supervisors, 20 counsellors, 1 mediator, 9 Receptionists, 3 office staff and management and 4 volunteers.

We’re looking for an Operations and Services Manager who is passionate about supporting effective, high-quality service delivery within a charitable organisation. This is a senior role within our organisation so you will have a strong background in administrative and operational management, with experience in a client-focused environment. Your approach will be hands-on, and you’ll bring a positive attitude to overseeing day-to-day operations and managing a dedicated team of support staff and a small pool of reception volunteers.

We expect candidates to demonstrate an understanding of the kind of services Relate provides and a passion and commitment to our social purpose.

This is a part-time role for 25 hours per week, working across both our Epsom and Reigate centres, and some home working.

Salary £22,857 -  £25,000 per annum, depending on skills on experience (based on a full-time salary of £32,000 - £35,000)

This post is subject to a Standard DBS (Disclosure & Barring Service) Check.

Interviews will be conducted on a rolling basis and the role will be closed when we have successfully recruited.

Do you have a passion for building, growing and nurturing corporate relationships, with a successful track record to match? Do you want to join a once in a generation appeal to give seriously ill children the best chance and the best childhood. 

Great Ormond Street Hospital Charity are hiring for a Senior Partnerships Development Manager to join us.  
 

This is the ideal role for a new business fundraiser who thrives in find and securing new business environment and wants to work with a collaborative and passionate team.  
 

You’ll have the chance to be a champion for children delivering new partnerships alongside leading, motivating and developing a team. The partnerships development team are tenacious, accountable, authentic, courageous and agile.  
 

The salary for this position is £47,405 per annum.  

Key Responsibilities

• You will lead on securing the biggest opportunities for new corporate partnerships at the number one children’s charity brand. You will have a chance to grow your career through spearheading corporate fundraising for our biggest ever campaign – the Children’s Cancer Centre. 
• You will have experience across the fundraising portfolio – COTY, sponsorship cause marketing and more. 
• You will work closely with a number of CEOs, Chairs and MDs on our Corporate Board and Marketing Panel to unlock new opportunities. 
• You will lead a team - line managing  and developing two team members to win new partnerships.

Skills, Knowledge and Expertise

• Significant experience securing multiple six and seven figure corporate partnerships.  
• Extensive new business fundraising expertise.  
• A gifted networker 
• Experience writing, creating, inspiring and successful pitches and proposals.  
• People leadership expertise.  
• Creative and proactive mindset.  

This is the ideal opportunity for someone who is looking for a career making opportunity to join one of the largest appeals in recent history.  

Whilst charity experience isn’t essential for this role, it is preferred due to the nature of our corporate partnerships.  

About The team 
 

The Corporate Partnerships team plays a vital role in supporting the charity, raising millions of pounds every year through the successful delivery of an impressive portfolio of corporate supporters. We also oversee, develop and deliver support through our retail activity and our growing brand licensing programme. 
 

The team has the benefit of a clear strategy, an inspiring cause, a fantastic charity brand, incredible networks and leverage through an active Corporate Board, and a reputation for being one of the strongest corporate fundraising teams in the sector. 
 

Please refer to the full job description below for more information.  

Closing Date: 6th December 2024 

Benefits

• 30 days annual leave (plus bank holidays)  
• A flexible approach to working arrangements.  
• Access to our enhanced pension scheme  
• Life assurance 
• Access to various health and wellbeing schemes, including the employee assistance programme. 

About Great Ormond Street Hospital Charity

Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise and invest these vital funds at the hospital and within child health research nationally. A better future for seriously ill children starts with you.
 

Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the 'Charity Times Fundraising Team of the Year 2023.'  
 

Our commitment to Equality, Diversity and Inclusion
 

A more diverse workforce will enable us to deliver even more impact and we particularly encourage applications from communities which are under-represented in the charity. This includes people from ethnically diverse backgrounds, disabled people or those with long-term conditions, LGBTQ+ communities, and those from less advantaged socioeconomic backgrounds. Further information on our EDI strategy can be found on our website. 
 

As a Level 2 Disability Confident Committed Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact us. 

Applications will be reviewed on an on-going basis and we reserve the right to close the role prior to the closing date, should a suitable applicant be found. Therefore, you are encouraged to apply right away, to avoid disappointment.

Job Title: Community and Business Development Manager for Essex

Salary: £39,000 to £44,000

Responsible to: Regional Manager South and East

Location: Across Essex with time spent in Colchester

Hours of Work: 36 ½ hours per week. Flexible working will be required

Contract: Permanent

Benefits

We offer our team members a comprehensive staff benefits offering to include:

• Annual Leave – 38 days! 25 days AL (increasing to 29 days with service) plus 5 wellbeing days and 8 bank holidays.
• Flexible working, home working and remote working options available
• Nest Pension – 8% employer contribution - 3% employee contribution.
• Heath Cash Plan – giving you discounts on everyday healthcare such as dental, optical, physio, prescriptions & more.
• Employee Assistance Programme (counselling and DRs on call 24hrs a day).
• Fantastic volunteering opportunities within The Active Wellbeing Society every month.

Introduction to The Active Wellbeing Society

The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.

Our vision is for a society where people have the autonomy, capacity, resources and skills to become the architects of their own destiny; where our individual wellbeing is recognised as being bound up in our collective responsibility to and dependency on each other; and where all of us feel empowered as agents of social change to make a difference – whether at an individual level or more widely.

Essex Pedal Power is a flagship programme led by Essex County Council and Active Essex to support more people in deprived areas to cycle by removing the main barriers to cycling.

About the Role

In this strategic post as the Community and Business Development Manager for Essex you will play a key role in overseeing our existing work and also contributing to the development of future work within the region. You will directly manage the delivery of our community based projects, specifically the Heart of Greenstead and VCS capacity building, liaising closely with all key partners involved in the work, and representing the organisation in a wide range of system settings. You will play a vital role to ensure that the organisation’s contractual obligations and goals are achieved by collaborating with communities and partner organisations in the design and delivery of interventions to promote active citizenship. You will co-produce with local communities in order to achieve sustainable outcomes by bringing people together to be better connected and networked.

You will need to work collaboratively and influence effectively across multiple agendas, to maintain an overview of engagement and impact whilst seeking to maximise opportunities for partnership development. We are looking for an individual that demonstrates clear leadership and the ability to influence and persuade across multiple disciplines and arenas.

Main Duties

1. Responsible for building strong relationships and developing working partnerships across a wide range of local stakeholders with the aim of developing new business opportunities in conjunction with the Regional Manager.

2. To plan, develop and deliver high quality programmes, projects and interventions and ensuring all are in line with the overall strategy and objectives of the organisation and that meet contractual obligations.

3. To work closely with the funding team and the regional manager to develop new funding bids in line with opportunities created through partnerships and business development.

4. Manage the operational delivery and development of a range of funded programmes with a focus on collaborating with communities and partner organisations in the design and delivery to promote active citizenship. Ensure within this that agreed outcomes are met in full.

5. Manage and monitor the budget with finance representatives from TAWS and support the relationship management with existing funders and the identification of potential new funders.

6. Devise, understand and use asset-based community development approaches to community development and work with communities to understand priorities and co-design initiatives. Ensure that delivery mitigates or removes the barriers to participation.

7. Keep abreast of new and emergent thinking across wellbeing, community development and tackling inequalities as well as innovation and leadership in this field of work. Work collaboratively with partners from across the area to develop new innovation and interventions in line with the emergent opportunities.

8. Play a key role in monitoring and evaluation plans, through collecting, analysing and sharing data (quantitative and qualitative) working with the TAWS Data & Insight team.

Knowledge, Skills and Experiences

1. Good communication skills and engagement with communities with proven previous community engagement and delivery experience

2. Awareness of funding opportunities with experience of project and bid development as well as Experience in sub-contractor management

3. Experience in facilitation and training, providing advice and guidance and consultancy experience

4. Understanding of marketing, events coordination with strong planning and organisation skills

5. Project management experience, including design and development, planning, resource allocation, time, budget, risk management and evaluation of impact and outcomes.

6. Experience of line-managing and developing teams to deliver against programme objectives and to achieve their full potential, preferably in the field of community development

7. Understanding of interpreting and analysing data bringing insight to community planning, delivery, and development

Deputy Service Manager - Didcot and Abingdon

Location: Didcot
Discipline: Care and Support
Job type: Permanent
Salary: £30,900 per annum

Expiry date: 30 Nov 2024 22:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?

As a Deputy Service Manager at Hft in Didcot and Abingdon, you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to TELUS Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

We offer

Annual Leave: 33 days (including 8 days statutory bank holidays)

Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.

Training: Access to award winning training and development

Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app

Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.

TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.

Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.

Care Friends: Employee referral app – earn money for referring your friends to work for Hft.

Free life assurance – 3 x your annual salary

About the role

Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.

As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.

A full UK driving licence, with access to your own vehicle, is essential for the role.

About you

-You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
-You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
-You need good IT skills and experience of maintaining records to be a success in this role. 
-You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
-You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. 

For more information on the role and responsibilities, please refer to the job description & person spec.

REF-217 884

Deputy Service Manager - Bristol & Bath

Location: Bristol
Discipline: Care and Support
Job type: Permanent
Salary: £30,900 per annum
Expiry date: 01 Dec 2024 22:59
Working Hours: 37.5 hours per week

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?

As a Deputy Service Manager in Montpelier, Bristol, you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary

About the role

Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.

As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.

A full UK driving licence, with access to your own vehicle, is preferred but not essential for the role.

About you

- You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
- You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
- You need good IT skills and experience of maintaining records to be a success in this role. 
- You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
- You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
- If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. 

STRICTLY NO AGENCIES PLEASE

We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

REF-217 897

LOCATION: Across Citizens Advice Hammersmith & Fulham sites with some hybrid working following the completion of successful probationary period.

Citizens Advice Hammersmith and Fulham is recruiting for Advice Services Managers, who will be responsible for the supervision, quality and monitoring performance of the advice and information team. This busy and varied role will rely on your ability to mutli-task and bring out the best in paid and volunteer staff, to ensure the highest quality of advice across our many and varied projects. Working as part of a team with other Advice Services Managers, you will also be responsible for all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.

It is essential that you have the required management skills and a good understanding of the main advice enquiry areas including welfare benefits, housing, debt, and employment as well as a combination of the following attributes:

• Excellent and effective communicator
• Experience in managing and developing staff and volunteers
• Ability to manage multiple tasks and assess priority order
• Ability to research, analyse and interpret complex information

Experience of working with colleagues to maintain a positive working and learning environment, ensuring equality and diversity principles are upheld
If you are an experienced Generalist Advisers, and don’t have all the skills required, please consider applying as we are willing to consider appointing the right candidate as a training and development role.

To find out more please visit our website via the apply button

What we can offer you:

We value our people and can offer a supportive culture within a high performing and award-winning organisation. 86% of our workforce recommend us as a place to work. We are committed to being an inclusive employer and workplace to represent the diverse communities we service. We are committed to increasing our diversity and whatever your background, we welcome your application. We offer an attractive remuneration package with excellent terms including:

• Generous holiday entitlement starting at 25 days per year (in addition to bank holidays) and rising to 30 days with long service
• Learning, development and personal growth opportunities
• Mental health and Well-being support helpline

Closing Date: Midnight 1st December 2024
Interview & Test: Week Commencing 2nd December 2024

We will interview on a rolling basis. We reserve the right to close the applications earlier if suitable candidates are found so encourage early applications.

To lead, co-ordinate, manage and expand our Community Wellbeing Team services for children and families and to ensure the smooth running of these services. To jointly oversee the delivery of services from the Phoenix Youth Centre by YMCA East Surrey and by other partner organisations.

 Service Management & Development

• To develop, oversee and expand existing service provision to meet the requirements of the EWMH services contract with Surrey Wellbeing Partnership. Services will be designed around the iThrive framework to deliver information, advice and early intervention for children, young people and families. They will build on existing YMCA East Surrey services.

• To work with the EWMH Manager to develop and implement a business plan across community services.

• To manage a team of practitioners and an office administrator, including carrying out regular one-to-ones, annual appraisals, setting objectives and development and training.

• To be the first point of operational contact for the Community Wellbeing Team, including supporting practitioners with risk management and reporting.

• To work collaboratively and effectively with partners across the Surrey Wellbeing Partnership and Mindworks Alliance to keep up to date on and respond to local and emerging needs, to take referrals or refer on/signpost and to share good practice.

• To promote and publicise the Community Wellbeing Team and EWMH services among relevant agencies, referrers, service users and potential service users.

• To manage administration linked to the recruitment and induction of new staff.

Service Delivery/Administration

• To manage referrals into the Community Wellbeing Team and ensure that appropriate data is recorded accurately and kept up to date.

• To liaise with families and other professionals about referrals and service provision.

• To jointly oversee the Phoenix Youth Centre so that it is staffed and appropriately maintained to support delivery of both YMCA East Surrey services and services delivered by other organisations.

• To report to and liaise with the EWMH Manager regarding the delivery of the service. • To ensure that client complaints are investigated and dealt with appropriately.

• To work with the EWMH Manager to identify and manage safeguarding and other risks and to liaise with the Designated Safeguarding Lead in line with YMCA East Surrey protocols and team operational process.

• To contribute to the development and delivery of training and parent/carer workshops as and when required.

Service Monitoring & Evaluation

• To set up and maintain appropriate record keeping systems in line with data protection requirements.

• To ensure service outcomes and outputs are effectively monitored and evaluated and prepare service statistics in conjunction with EWMH Manager and Mindworks Delivery Manager.

• To produce reports on activity, impact and outcomes plus provide input to the wider YMCA East Surrey Annual Impact Report.

• To produce client case studies for internal and external communication purposes.

Other

Occasional evening work required (with a corresponding later start time or possibility to claim time off in lieu).

• Any other duties are required to be performed within the grade and renumeration of the role.

• We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults). We require you to understand and demonstrate this commitment and attend any required training.

Role Profile

Role: Head of Services

Term: Permanent

Salary: 34 – 36k

Responsible to: CEO

Pension: 6% employer contribution

Health: Cash Plan Health Scheme and Health & Wellbeing Assistance Programme

Hours: 30 - 37.5 (flexible)

Annual Leave: 29 days & 8 bank holidays

Key aspects of the role

· Provide day to day support and line management to the management team

· Develop the management team ensuring consistency in staffing across community & accommodation

· Support the management team to work together and support each other on a day to day basis

· Embed a culture of high standards of performance across teams

· Maintain excellent relationships with commissioners and partners ensuring services are compliant with all areas of contract requirements.

· Embed Pdap values and culture in all aspects of service delivery.

· Deputise for the CEO in her absence when required.

· Take part in the management back up on call rota.

Delivering Quality Services

· Work with the quality lead and the management team to review and analyse service level data, identifying good practice and areas for improvement. Produce high quality reports for commissioners, SLT and the Board of Trustees.

· Support the continuous development of staff and managers and celebrate success.

· Promote and embed a culture of equality, diversity & inclusion across all aspects of employment and service delivery.

· Work as part of Pdap senior leadership team to ensure services are delivered to a high standard and adequately resourced.

· Ensure Managers adhere to agreed budgets related to their service.

· Assist in setting annual budgets for Pdap, ensuring that all resources, assets, and monies are always properly accounted for.

· Participate in the recruitment, selection, and deployment of the staff team and ensure that Pdap values are integral to this process.

· Support the management team to develop their teams including development of performance improvement plans where required.

· To oversee Pdap case management systems ensuring they are fit for purpose.

· Embed safeguarding policies and procedures throughout service delivery ensuring all staff are confident in managing safeguarding concerns.

· Ensure Health and Safety compliance is maintained in all areas of legislation and law and good practice requirements across services.

· Work with our external HR consultants where required ensuring we adhere to employment law and best practice.

· Keep up to date with new developments, research and innovation incorporating these into service provision.

Working in Partnership

· To promote Pdap ethos and values across the organisation and in external partnerships.

· To liaise with other agencies on behalf of Pdap and represent the wider complexities of those experiencing domestic abuse.

· To represent Pdap at a strategic level including attendance at meetings, attending advisory groups with a view to influencing how stakeholders improve their response to domestic abuse.

· To develop and maintain good positive working relationships and referral pathways with relevant agencies and professionals in relation to domestic abuse services.

· Alongside the management team deliver training, presentations and awareness raising to external partners & community audiences.

Promoting EDI and accessibility

· Ensure that the views of Pdap’s clients, those with lived experience of domestic abuse and stakeholders are at the core of all our work and to take full account of these in the development of new services.

· Contribute to regular review and updating of equality action plans identifying areas we can further improve.

· Champion equality and diversity principles in practice.

· Actively and appropriately challenge all forms of discrimination.

· Proactively promote equality and diversity in all work with clients, ensuring fair access to services for all.

· Ensure effective implementation of Pdap’s Equality and Diversity policies and ensure integration of an equalities and human rights agenda in all areas of work.

It is essential to the development of Pdap service delivery that the post holder is able to respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

Person Specification

Skills & Experience

Essential/Desirable

At least 2 years experience in a senior management role with responsibility for the line management of front line staff

Essential

Ability to identify areas of development for staff and support them to improve their practice

Essential

Experience managing and working to organisational budgets

Essential

Experience working in Domestic abuse or aligned sector such as substance misuse, housing, mental health, social care etc

Essential

Experience of working in the third sector

Desirable

Experience managing multiple contracts

Essential

Ability to work independently and within a team, to plan and manage a complex workload, meet deadlines, problem-solve and respond to unplanned demands

Essential

Ability to analyse data to identify gaps, and actions and write high quality reports and action plans

Essential

Proven track record translating strategy into operational delivery

Essential

Experiencing identifying funding opportunities, bid writing and fundraising

Desirable

Be able to demonstrate excellent literacy and IT skills, including Databases, Word, Outlook and Excel.

Essential

Experience & confidence delivering presentations/ training and talks to wide range of audiences

Essential

Knowledge

Essential/Desirable

Excellent understanding of the principles of Management and leadership theory

Essential

Sound understanding of domestic abuse and VAWG

Essential

Knowledge of charity governance and financial management

Desirable

Excellent understanding of contract compliance and implementation of such in service delivery

Essential

Understanding of commissioned and non-commissioned service delivery contracts

Essential

Excellent understanding of quality assurance

Essential

Commitment to working in partnership and building strong relationships with stakeholders

Essential

Excellent understanding of and commitment to equality, diversity and inclusion

Essential

Please note that our closing date is 4th December 2024, we are holding interviews on 12th December 2024. 

Do you enjoy working with people and have excellent administrative skills? Do you have experience of coordinating volunteers? Do you want to work for a charity that supports people to improve their health and well-being through gardening?

We’re looking for a Client Services Coordinator to support the running of the Thrive London Centre and the Social and Therapeutic Horticulture (STH) programmes that we provide in our gardens in Battersea Park. This role will have responsibility for recruitment and induction of volunteers who provide vital support to the running of our programmes.

Key Responsibilities

• Volunteer Co Ordination

• Corporate Volunteer Day Co-ordination

• General office, financial and other Client Services functions​

Based at Thrive London in Battersea Park.

Appointment to this post will be subject to a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

For more information, please download the Information Pack.

To apply, please email recruitment with your CV and a written statement explaining how you meet the person specification and what you will bring to Thrive.

Closing date for applications: Monday 2 December 9am. Interviews are anticipated to take place on Monday 9 December 2024.