Service Delivery Manager Jobs

 Female Deputy Service Manager (3 years Fixed Term Contract)

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

ABOUT THE DEPUTY MANAGER ROLE 

This is an exciting new opportunity as we expand our services in the Luton area with a new service, we are looking for a Deputy Service Manager to play a vital role in leading and supporting the delivery of high-quality, trauma-informed services to residents and participants. Working alongside the Service Manager, you will help shape a psychologically informed environment that promotes recovery, rehabilitation, and reablement. This is a leadership role where you will empower and develop frontline staff, ensuring services meet and exceed expectations. 

This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. The service will engage with women who are sexually exploited and are facing homelessness due to multiple forms of exclusion, such as historical or ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and who are engaging in survival sex or sex work, enduring high levels of violence and coercion.  These are women who often find themselves repeatedly going through the accommodation pathway and have exhausted all other available options.

Shift/Working Pattern: 37.5 hours per week, Shift patterns to be confirmed but may include Monday to Sunday working including evenings and bank holidays. You will also take part in our out of hours on call duty for managers. 

Salary: £27,200 

What are we looking for from a Deputy Service Manager?

• Due to the nature of this service and there being an occupational requirement, we are only able to employ female workers - the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, desirable is the understanding of the challenges the women face within this service
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system 

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Keywords: Deputy Service Manager, Female Support Manager, Leadership in Social Care, Women's Support Services, Vulnerable Women Support, Luton Jobs, Social Care Jobs, Charity Jobs, Mental Health Support, Homelessness Support, Substance Misuse Support, Domestic Abuse Support, Criminal Justice Support, Rehabilitation Services, Recovery Worker, Social Interest Group, Full-Time Jobs, Support Worker Jobs, Women’s Housing, Housing Support Worker, Advocacy and Empowerment, Complex Needs Support, Community Support, Health and Social Care Jobs, Social Services Jobs, Outreach Worker, Safeguarding, Psychologically Informed Environments (PIE), Housing and Homelessness, Resettlement Support, Empowering Women, Not-for-Profit Jobs, Third Sector Jobs, Trauma-Informed Care, Female Leadership, Case Management, Managerial Role in Social Care, Women’s Refuge, Women's Service, Social Work Jobs.

Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition.

It couldn’t be a more exciting time to join our team.We have just developed a new Theory of Change and we are now embarking on a period of growth. With an estimated 700,000 people in the UK living with glaucoma – but only half of them knowing it – we want, and need, to do more. We want to fund more research, raise more awareness and help more people. And that is where you can make a real difference.

As our Helpline Manager, and leader of a dedicated and skilled team, a key part of your role will be to ensure that high quality advice and support is provided, and that service users receive a timely response. When we talk about the helpline, we mean support via telephone, email, Healthunlocked (primarily online peer support) and our buddy service (peer support in advance of surgery).

Position: Helpline Manager

Responsible to: Head of Support Services

Responsible for: Helpline Advisors x 3; Locum Helpline Advisors x 2 

Location: Home based with a requirement to work in the Ashford office on a regular basis (approx. once in every 2 weeks)

Hours: Full time (35 hours a week) with potential for occasional evening or weekend work

Salary: £39,305 (FTE)

Annual leave and benefits

• 25 days holiday per annum (rising by one day per year to 28 days after 3 years’ service), plus Statutory Public Holidays, pro-rated for new starters and part-time employees.
• Benenden Healthcare cover
• 24/7 Employee Assistance Programme
• Up to 5% contributory pension
• Enhanced maternity & paternity pay
• Funded support for learning and development

How to apply:

Please click on the Quick Apply button below. You'll be asked to submit a CV and covering letter.

Please note:

Only applications including a covering letter, which clearly details how you meet the requirements of the person specification, will be considered.

Closing date: 9am on Monday 24 February 2025.

Interviews: Tuesday 4th and Wednesday 5th March at our Head office in Ashford, Kent and interested candidates are urged to keep these times free.

What you’ll be working on:

• Ensuring helpline services are meeting the needs of people with glaucoma
• Ensuring high standards of service across the different helpline channels
• Supporting and developing the helpline team
• Leading the continuous improvement and development of the helpline
• Communicating and promoting the helpline

This job is for you if you have.…

• experience of developing and delivering services to a vulnerable client group
• experience of defining service specifications
• experience of demonstrating impact and quality in your work
• the ability to lead, manage and evaluate specific projects and able to prioritise workload to deliver projects on time and budget
• experience of line management and leading teams
• excellent communication skills (verbal and written) including the ability to translate complex scientific and medical information into accessible language and the ability to build excellent working relationships at all levels.
• an understanding of issues related to diversity and equality of opportunity and a genuine commitment to widening access to information

And finally.....

We will be in touch with shortlisted applicants by Thursday 27th February. Candidates with a disability who may need longer to prepare for an interview, or who have special requirements to be taken into account, are invited to contact us to discuss any necessary adjustments to the recruitment timetable.

Are You Ready to Lead the Way in Marketing Innovation?
We’re searching for a dynamic and results-driven Marketing Manager to join our team and make an impact. Based in Tring, you’ll have the opportunity to shape the strategy, elevate brand presence, and drive growth. If you’re a creative thinker with a proven track record in delivering successful campaigns, inspiring teams, and achieving measurable results, we want to hear from you!

Salary: £37,000 to £40,000 DOE

Location: Office based with hybrid options available.

Hours: 37.5 Monday to Friday

Contract Type: Permanent.

About us

The Hospice Lottery Partnership is a not-for-profit social enterprise formed in 1997 with the purpose of raising funds for our partner charities who care for people in their local communities.

Our Partner Charities

Florence Nightingale Hospice Care, The Hospice of St Francis, Michael Sobell Hospice Charity, Rennie Grove Hospice Care, South Bucks Hospice, East and North Hertfordshire Hospitals’ Charity, Harlington Hospice, Hillingdon Hospitals Charity.

The Role

· Assist the CEO and senior management team to drive improvement and innovation of player engagement to maximise lottery income generation.

· Line Management with a key focus on developing skills.

· Produce relevant data reports with analysis, extracting data as required for B2C direct marketing campaigns, and campaign planning and evaluations.

· Lead on the delivery of an effective player journey programme.

Benefits:

· Pension scheme with employer contributions.

· Childcare voucher scheme.

· 25 days holiday plus bank holidays, with 2 extra days after 5 years’ service.

· Additional ‘birthday leave day’

· Access to our Employee Assistance Programme (a confidential support service).

· Simply Health – access to healthcare options, rewards, and discounts.

Person Spec:

· Minimum of 5 years of experience in marketing.

· Strong leadership and team management skills.

· Excellent communication and interpersonal abilities.

· Proficient in data analysis and marketing planning.

· Ability to develop and implement effective marketing strategies.

· Proficient in preparing and monitoring performance against financial and numerical targets

· Understanding of regulatory requirements and experience of working in a regulatory environment

· Website platform experience.

· Strong attention to detail.

· Resilient, flexible and able to work under pressure within a small team.

Desirable:

· CIM or other Marketing qualifications.

· Knowledge of or experience of membership organisations and their structures.

· Experience of working in the charity sector.

At Ambitious about Autism, we're currently looking for an Office Manager to join our team at TreeHouse School.

You'll provide high quality administrative and reception support to TreeHouse School, overseeing the running of the front office and acting as a central information point for staff, parents and visitors.

Some key duties will include:

• Managing the stationery budget and ordering supplies for the school
• Line management of the Receptionist
• Arranging meeting room bookings
• Managing the team's annual leave

We are looking for someone who has:

• Strong administrative and reception experience
• Excellent IT skills
• Excellent interpersonal skills at all levels via telephone and written communication
• Experience of using your own initiative to plan and manage your own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Background to the role

We are recruiting a Service Manager to lead the work of our information and advice team. The postholder will maximise the reach and impact of our advice service by raising awareness amongst older east Londoners of their entitlements and overseeing the delivery of an efficient, high quality and well-integrated service.

Working across three of the most deprived boroughs in the capital, our advice team is made up of five advisers and three information officers. Together, they support over 8000 people a year across Newham, Tower Hamlets and Hackney. Building and strengthening this offer by growing funding for the service and increasing our use of volunteers is central to our ambitious new organistional strategy. We are looking for a new advice service manager to support the Head of Advice and Advocacy to drive this change forward.

Job description

Job Purpose

• Oversee the delivery of a high-quality information and advice service across three London Boroughs with high levels of income deprivation and health inequality.
• ​​Manage, lead and motivate a team of experienced advisers and information officers.
• Ensure a high-quality service is delivered to clients and that our professional accreditation is maintained.
• Ensure that information officers are equipped with the knowledge and processes necessary to effectively triage people to the relevant internal and external services.
• Increase awareness of entitlements amongst residents by initiating and delivering campaigns, and by working in partnership with internal and external stakeholders
• Develop and grow the information and advice service to guarantee older people have access to accurate information about local services and free, quality independent advice into the future in a challenging funding environment.

Key Tasks

• Day-to-day management and leadership of the Advice Team comprising 5 Advisors, Information Officers plus volunteers, ensuring a strong team culture and their ongoing professional development.
• To maintain excellent working relationships with all internal and external stakeholders.
• Promote access to advice, deliver training sessions to the wider health, social care and VCS and otherwise be a tireless advocate for the independent advice sector to create strong local social justice partnerships.
• Conduct frequent quality checks/file reviews of all advice case records and guarantee compliance with professional standards to maintain quality marks and deliver excellent client outcomes.
• Lead and oversee the recording and reporting of the advice service; ensuring that multiple funders receive accurate and timely reports. 
• Support the Head of Advice to ensure that evidence of the wider impact of advice is evidenced and reported to funders, commissioners and other stakeholders.
• Contribute to the organisational objectives contained with AUKEL’s 5-Year strategy and actively identify opportunities for development, fundraising and systems improvement.
• To ensure the maintenance of relevant case recording and data systems for accuracy while complying with statutory requirements and maintaining client confidentiality.
• To undertake any other duties within the competence of the post hold as may be required from time to time for the smooth running of Age UK East London.
• To undertake all duties in line with Age UK East London policies and procedures (e.g. Health & Safety, Complaints, Confidentiality, Equal Opportunities).

Person Specification

Experience

Essential

• Of delivering a high-quality advice service.
• Of service recording and reporting.
• Of leading and motivating colleagues to deliver impactful services
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
• Ability to keep an up to date knowledge of relevant changes to policy and practice, and to cascade this information effectively to colleagues.

Desirable

• Of providing services for older people
• Of developing and delivering successful applications to funders
• Of line management, and team leadership.
• Of operating information and advice helpline

Knowledge & Understanding

Essential

• Knowledge and understanding of Welfare Benefits legislation policy and practice.
• Understanding of confidentiality policy and practice
•  Understanding of Equity, Diversity and Inclusion, including the impact of discrimination and disadvantage on our clients, as well as a commitment to investing in increasing your own awareness of EDI issues so you can contribute to making our organisation as equitable and inclusive as possible

Desirable

• Knowledge of other relevant areas of social welfare law e.g. Housing, appropriate case law, the Care Act 2014, Mental Health Act and Mental Capacity Act
• Of the specific needs of older people
• Of user involvement.

Skills/Attributes

Essential

• Excellent spoken and written communication skills, and the ability to clearly explain complex issues.
• Excellent IT skills
• Ability to give and receive feedback in a thoughtful, reflective and impactful way.
• Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.

Desirable

• Experience of delivering training
• Experience of  delivering benefit take-up campaigns.

Additional Requirements

This post is subject to Disclosure and Barring (DBS) checks

Job Description & Person Specification 

Post Title:                     Fundraising Manager

Responsible to: Head of Fundraising & Partnerships

Purpose of Job: To secure income from across fundraising including supporters, events, and partnerships.

Location: Rockinghorse is based in central Brighton. Our work is across Sussex.

Salary Range:               £32k to £36k depending on experience.

Contract:                       Up to 37.5 hours (FTE). Part time and other flexible arrangements welcomed. It is expected that the postholder will fulfil any additional duties during evenings and weekends as required and work flexibly to do so.

About Rockinghorse Children’s Charity

Rockinghorse Children’s Charity supports sick and disabled children across Sussex. We support babies, children and young people, along with their families, at The Royal Alexandra Children’s Hospital and The Trevor Mann Baby Unit in Brighton and all of the specialist children’s wards and baby units throughout Sussex. 

We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families – the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell. 

Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children’s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter now sick they are. 

We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up. 

About the role

In 2022 we launched our three-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services children all over Sussex.

This role will support the Head of Fundraising & Partnerships in securing income in line with targets across our fundraising portfolio, to ensure we can continue to deliver life-saving projects for children and young people across Sussex.

You’ll bring excellent organisational skills, outstanding written and verbal communication skills, a can-do attitude, evidence of brilliant relationship management skills and a passion and enthusiasm for fundraising. You’ll be part of a successful fundraising team that values wellbeing and champions teamwork, where our vision for children and young people is shared, and success is celebrated. 

 Duties of the role 

Supporting the charity to secure income from across our fundraising portfolio:

Rockinghorse raises money to support children in hospitals, their families and the staff that care for them.

· Support the delivery of a programme of unique and income generating Rockinghorse events according to agreed plans each year, to be determined by postholder in collaboration with the Head of Fundraising & Partnerships.

· Support the creation of new, exciting and innovative events for the charity that support the charity’s objectives – to thank supporters, to engage new and existing supporters, to generate income and/or raise our profile.

· Support with expanding our external and third-party events programme working with external events companies to deliver existing events and developing new ones that support the charity’s mission and maximising the income they generate for the charity.

· Work with our Head of Marketing & Communication to develop seasonal campaigns (Spring and Christmas) that appeal to, educate and inform our supporters and generate income (against agreed targets).

· Maintain and develop the charity’s central database (e-Tapestry) for fundraising activities and supporters.

· Undertake reporting function for fundraising activities and supporters.

· Work with the Head of Fundraising & Partnerships on budgeting and reporting of income generating activities. 

· Represent the charity at our events and activities, which will include evenings and weekends.

· Support the charity’s income generation strategy, in line with the charity’s strategic plan, which generates the income and ROI required to further Rockinghorse’s charitable mission.

Supporting the charity to deliver brilliant, funded projects that support children and their families:

Rockinghorse delivers and funds around 70 projects per year – supporting sick and disabled babies, children, young people and their families in hospitals in Sussex.

· Work with Head of Fundraising & Partnerships to match projects to partners, supporters and appeals – to ensure our projects are funded and delivered.

· Work with Head of Fundraising & Partnerships to create case for supports for our projects that appeal to and attract a range of supporters.

· Work with Projects Manager, project leads and Head of Marketing & Communication to create and disseminate project updates and communication to ensure our supporters are informed, educated and engaged in our work.

· Work with the Head of Marketing and Communications and project leads to build up a bank of case studies, quotes and stories we can use to feed back to supporters.

Support the charity more widely:

· Represent Rockinghorse at events, activities and networks, building strong peer relationships and sharing best practice.

· Model excellent conduct and behaviours in line with the charity’s values and ethos.

· Carry out other such duties as may be required for the purposes of the charity; this will include working during evenings and weekends as required and the postholder would be expected to work flexibly to do so.

· There are travel requirements for this post (covering the whole of Sussex) to attend, put on events and meet with our supporters.

Person specification 

Essential experience, skills and knowledge for the role: 

1. Experience and understanding of the principles of fundraising in a charity and/or not for profit.

2. Experience and understanding managing events.

3. Able to work collaboratively and build productive relationships with colleagues, stakeholders and third-party agencies.

4. Able to prioritise own workload effectively and confidence to work autonomously.

5. Excellent time management skills with strong prioritisation and organisation skills.

6. Brilliant communication and interpersonal abilities – able to engage with stakeholders quickly and effectively.

7. Ability to handle confidential supporter information.

8. Experience of using customer relationship management platforms (Rockinghorse uses e-Tapestry).

9. Commitment to Rockinghorse Children’s Charity’s mission, vision and values.

Desirable experience, skills and knowledge: 

1. Experience managing communications and/or marketing to support fundraising engagement and support.

2. Previous work experience with a non-profit, or charitable organisation.

3. Experience of using MailChimp or other CRM & email platforms.

Work skills you’ll need on the job: 

1. A can-do attitude.

2. Brilliant organisational skills.

3. Excellent people skills, adaptable and flexible in manner and approach.

4. Excellent written and verbal communication.

5. Ability to work on own initiative and as an active team member.

6. Ability to work under pressure and in a fast-paced environment.

Benefits of working for Rockinghorse Children’s Charity: 

· 25 days annual leave (prorated for part-time) plus bank holidays. 

· An additional day of annual leave on your birthday. 

· Christmas closure days (prorated for part-time) – up to three additional days of annual leave.

· Cycle to work scheme. 

· Competitive pension scheme. 

· Employee and dependants’ health cash plan including access to an online GP and counselling. 

· Family leave including maternity, adoption, shared parental and paternity leave. 

· Ongoing opportunities for learning and professional development for staff. 

· Quarterly reward and recognition days for all staff. 

· Opportunity for flexible, hybrid and part-time working. 

· Subsidised car parking in Brighton. 

· Access to Enterprise Car Club. 

Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all. 

_______________________________________________

Application Process 

To apply, please send your CV and covering letter outlining how you fulfil the nine essential elements of the person specification.

Your covering letter must address your experience, skills and knowledge against the nine essential elements of the person spec. Applications without a covering letter will not be considered. If you also have any of the desirable criteria, please outline these too. 

If you need any support with the process or application, please get in touch. We can also talk to through the role and answer any questions you may have informally.

All applicants will be shortlisted (to go to interview) based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role – as demonstrated in the covering letter.

Estimated Timeframes: 

· Application Deadline midnight 2nd March 2025.

· Shortlisting w/c 3rd March 2025. 

· Interviews will be Tuesday 11th March 2025 in central Brighton.

Interviews will be with the CEO, the Head of Development & Philanthropy and Head of Fundraising and Partnerships and will consist of a series of set questions (the same for each candidate) about your skills, experience and knowledge relating to the post (Essential, Work and Desirable skills).

The interview will also be an opportunity to ask any questions you may have about the role, the charity and the process of recruitment.

The role will be available from 1st April 2025 onwards (depending on post holder’s availability).

Job Title: People Data and Reward Manager

Location: London/Hybrid with a requirement to occasionally work from our head office in Vauxhall, London
Salary: £56,000 per annum (Inclusive of £3,000 London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as the People Data and Reward Manager. 

Refuge is the largest domestic abuse organisation in the UK. On any given day our services support thousands of women and their children, helping them to overcome the physical, emotional, financial and logistical impacts of abuse and rebuild their lives.
 
Do you have payroll management experience, including working with a payroll bureau? Have you worked with and developed HR systems including building reports? Do you have experience of supporting reward strategies? If so, this is an exciting opportunity to join our People & Culture team, managing the People Data and Reward function. 
To be successful in this role, you will have proven experience of running a payroll function, including pensions and employee benefits. You will have experience in pay modelling and advising on pay policy and processes. You will also have a key eye for detail, analysing data and creating reports. 

You will be rewarded not only through a competitive pay and reward package, but through the ability to grow and develop alongside hundreds of inspiring colleagues at all levels across Refuge dedicated to the important work that we do.

Closing Date: 09:00am 10 February 2025

Interview Date: 17 February 2025 (Remotely, between 10:00am and 6:00pm)

Location: Remote working in the UK, with occasional travel to London

Responsible to: Director of Fundraising

Contract: Full-time/Permanent, 37 hours per week

Salary: £31,875 per annum rising to £34,500 per annum after a year of service

Advert closing date: Friday 28 February 2025 at 5PM

Interviews: We will be interviewing on a rolling basis, please apply as soon as possible

We’re looking for an individual with experience working with high-value supporters andstrong relationship-building skills to become our new Philanthropy Manager.  If you’re looking for a new challenge and perhaps want to take skills from other forms of fundraising and bring this into the role, do join us to help establish a strong philanthropy fundraising operation within Speakers for Schools.

As the UK’s leading social mobility charity, we’re on a mission to help state-educated students nationwide to reach their potential by providing work experience placements and inspirational talks. 

If you’re an enthusiastic, self-motivated, team-player with experience of fundraising, ideally from major donors, then this is the role for you.  You’d join the team at a time of progression, with a new, focussed plan for the organisation targeting growth in our work experience and inspirational school talks. For this to be successful, we need to grow and diversify our income, particularly from grants and gifts.

Your role as Philanthropy Manager will be to help identify, cultivate, ask and steward philanthropists, working with the Director of Fundraising, Fundraising team, colleagues and volunteers to ensure they are solicited to the highest possible standards.   The team will support you and there’ll be training on offer to help you succeed.

If you are an expert communicator and relationship-builder, you could join an ambitious, collaborative team, passionate about raising funds to increase the richness of state education and level the playing field for children across the UK.

About You:

• Be able to develop strong relationships with individuals, identifying opportunities for growth and innovative engagement.

• Have the ability to raise income from HNWI, manage a philanthropy portfolio of established and new donors, achieve targets as part of a fundraising business plan.

• Have experience of compelling proposal and report writing for a fundraising audience.

Benefits offered at Speakers for Schools:

• 25 days annual leave plus bank holidays (with
• Morning of your birthday off
• Pension scheme
• EAP Scheme
• 3 voluntary days per year
• Enhanced maternity/paternity/adoption package
• Subsidised office furniture
• £500 a year training allowance
• Death in Service (4x Salary)

Diversity at our core

Speakers for schools is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to us.

Speakers for Schools Values

PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY: We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

The Application Process:

Please apply as soon as possible by submitting your application.

The deadline to submit your application is Friday 28 February 2025 at 5PM. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications

We will be interviewing on a rolling basis. Please apply as soon as possible.

Speakers for Schools is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.

If you have not heard from us two weeks after the closing date, please presume your application has been unsuccessful.

Service Delivery Manager
Location: Thames Valley with the ability to travel
Hours: 30 hours a week (4 days)
Salary: £40,000 pro rata
Contract: Permanent

Hope After Harm is an established, registered charity, delivering a range of support services to those who are vulnerable or at risk of exclusion. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. We enable adults and young people in their journey to recover from harm and trauma. Through support, advocacy and education we empower people to rebuild their lives and reclaim their future.And we inspire others to do the same, creating safer, more inclusive communities.

Role Description

You will be managing two of our flagship programmes, one supporting Young People through mentoring and Restorative Justice interventions and the other supporting Families who have experienced “The Knock”*. Your commitment to excellence in delivery alongside embedding lived experience in our service delivery model will ensure that deliver an outstanding service o are clients as well as meeting funder expectations. You will be comfortable working with and promoting our services to a wide range of people as well as being happy to get hands on with delivery if required.Your passion for what we do and your commitment to taking an anti-discriminatory, trauma informed approach will inspire the teams that you manage. And you will share our commitment to wellbeing in the workplace and demonstrate this in the way that you support your team in their work. You will be an important member of our senior management team taking a leadership role in the charity with a commitment to making Hope After Harm a great place to work.

Responsibilities

• To deliver services and to develop them building on best practices in a way which supports the strategy of and is aligned to the values and vision of Hope After Harm
• To manage service delivery contracts including budget management and working to achieve all operational targets and outcomes agreed with the funders
• To ensure the needs of service users are always at the heart of our services 
• To oversee all aspects of services and their implementation of the project in line with funder requirements 
• To implement a Quality Assurance System and establish and manage systems and information to ensure the provision of data, maintenance of records, effective referral systems and case management and monitoring systems
• To work strategically as part of the senior management team at Hope After Harm – providing leadership to the organisation, role modelling our values and our vision and supporting our strategic thinking.
• To develop a strategy for the recruitment, training, retention and supervision of volunteers to support delivery
• To develop and maintain effective working relationships with key partners and stakeholders 
• To oversee recruitment, management and motivation of all the new service staff including the performance management of staff and volunteers 
• To promote the services across the Thames Valley and beyond; to improve the reach of the service, to raise awareness to victims, and to increase the take up of the service by our beneficiaries and paying customers. 
• To integrate with other service delivery partners in the sector, share best practices and continue to deliver an individually centred service meeting the needs of those seeking help 
• To collaborate internally to build consistency and best practice in the programme delivery approach at Hope After Harm.

Skills, Knowledge and Abilities

Essential

• Sound professional knowledge of a casework approach to working with clients to cope and recover, including evidenced based models of casework interventions 
• Knowledge of working with Young People to deliver successful outcomes
• Basic knowledge of restorative justice work 
• Understanding of and skills in Change Management 
• Skilled at partnership working and building relations between agencies and workers from different backgrounds and an ability to work effectively with partners at a senior level 
• Excellent management and team leadership skills, including being an effective motivator for both staff 
• Commitment to and aptitude for performance and line management with a real commitment to workplace wellbeing and understanding of what that means in practice
• Knowledge of risk management and safeguarding issues 
• Knowledge of best practice in relation to the recruitment, training and support of Volunteers 
• Understanding of Quality Assurance and commitment to continuous improvement. 
• Excellent presentational and training skills 
• An ability to communicate clearly, both orally and in writing 
• An ability to produce, analyse and apply both hard statistical data and qualitative information to performance management 
• Good contract management and budget management skills 
• Knowledge of multi-agency referral mechanisms and working jointly to safeguard individuals 
• Experience in a managerial role or a L5 management qualification 
• Flexible thinker with a concern to promote positive change and innovation in service delivery 
• An ability to demonstrate commitment to anti-discriminatory practice and a trauma informed approach 
• Ability to work at pace, absorb pressure and keep to tight deadlines 
• Commitment to Continuous Professional Development and learning for yourself and others 

Other

• Experience of working within the Criminal Justice System and in particular engaging with police forces
• Required to travel within and outside of Thames Valley on occasions 
• “The Knock” is the experience a family goes through when a family member is arrested for online child pornography offences. The effect of this on the partner/parent can be deeply traumatising and Hope After Harm offers support to the partner/parent of the family member who has been arrested.

The closing date for applications is: Friday 14th February 2025 at 17:00hrs
Interviews (Virtually): TBC

Thames Valley Partnership trading as Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We’re a modern, innovative and progressive advice service that employs around 200 people and is one of the largest and most diversely funded Local Citizens Advice within the network. Last year our turnover was in excess of £8m! We have an exciting opportunity for you to join our Digital Team.

We are searching for a motivated, ambitious and experienced Digital Service Delivery Manager to drive our digital vision and strategy and lead on transformation projects at CAM. We are looking for someone who is able to continue to evolve our current effective digital solutions to enable us to leverage new technological innovations in areas such as better data management and integration of AI tools.

Applicants need to have an appropriate level of training and experience in providing digital support services and:

• Be able to bridge the gap between technical teams and senior leadership
• Have proven experience of effectively managing a team to deliver business critical digital products and projects to deadline and in budget
• Develop and lead our relationships with external partners and suppliers

For full information about the role and our organisation download the full Job Pack on our website via the Apply button.

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The above role attracts a rewarding remuneration package with excellent terms including:

• Flexible 37.5 hour working week
• Modern and comfortable City Centre location with free tea and coffee!
• Hybrid working (following successful probation period)
• Pension, Cycle to Work and Life Assurance Schemes
• Health Plan with 24/7 Employee Assistance Programme
• Generous holiday entitlement of 25 days per year (additional to bank holidays), rising to 30 with long service

Closing date for applications: 10am on Monday 10 February 2025

Successful applicants will be invited to participate in an Assessment Day at our City Centre offices (see job pack for more information). The Assessment Day is planned for Tuesday 18 February 2025

Applicants who are successful at the Assessment Day will be invited to participate in a formal interview, hosted remotely. Interviews are scheduled for Wednesday 19 February 2025

CAM is committed to being an inclusive organisation, we value diversity, promote equality and challenge discrimination. We want our teams to be representative of the diverse communities we serve, however you identify, or whatever background you bring with you, we welcome and encourage your application.

We have a vacancy in the South & South-West Region for a Service Delivery Lead working within our friendly and dedicated team of regional staff and volunteers. The postholder will provide support for the Regional Manager and for region-wide service delivery. You will be overseeing service delivery across the region. Service management experience, volunteer management and a good understanding of systems and processes will be advantageous. You will be line managing a number of Regional Administrators. 

Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients
will be required to complete an enhanced check. We comply with the relevant codes of
practice and they can be viewed online:

•  Applicants in England and Wales: DBS Code of Practice
•  Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with
Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy
are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Role: Service Manager

Hours: Full Time

Salary: £37,000

Location: Buckinghamshire

Who we are

United Response is a leading national charity providing support to young people and adults with learning disabilities and mental health needs. We believe in championing the right of disabled people to live, work, socialise and participate in the community, free of discrimination and unnecessary boundaries.

Making it happen- your Role

We have a fantastic opportunity for an experienced Service Manager to come and join our Buckinghamshire supported living services, and further develop United Response’s reputation as an outstanding provider within the area.

Applications are welcomed from individuals who have experience working with clients who have autism and an in depth knowledge of both Positive Behaviour and Active Support.

You will maintain and enhance our high standards and build strong working relationships with our customers, regulators and other important stakeholders. This will include taking direct management responsibility for referrals, health and safety, compliance issues and financial control. You will also play an important strategic role in defining, developing and implementing our growth plans.

You will oversee two of our supported-living services and be responsible for mentoring and guiding a team whilst leading good practice and developing excellence in service. You will provide management support whilst supporting people to build community relationships.

To be a great Service Manager, you will need to hold a minimum NVQ level 5 in Social Care Management or equivalent with proven experience within social care at a management level, (Applications will also be considered from individuals working towards listed qualifications)

You must have a positive attitude towards issues of learning disability and mental health and a comprehensive understanding of these issues in practice. With the ability to act as lead practitioner and develop the teams skills via supervision and on the job coaching, you will have the aptitude to respond to the needs of a 24 hour service to include on call arrangements and a need to provide management cover when required and therefore a flexible approach is essential.

The benefits

• 20 days paid annual leave (plus 8 bank holidays, pro rata for part time), which increases after 3 and 5 years’ service
• Pension contribution
• Access to free occupational health, physiotherapy, counselling and advice services
• Travel to work scheme (season ticket loan)
• Access to an online shopping platform with discounts from over 3,500 retailers

The successful applicant will be subject to a full DBS check.

We reserve the right to close this vacancy early.

United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with disabilities. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

We're seeking a skilled and dedicated individual to join our team as a Service Manager for a service working with 16 plus children and care leavers. In this role, you will play a vital role in providing effective leadership to an integrated and multi-functional team providing an assessment, support and move on to the young people we accommodate.

Your mission: to motivate and develop the staff team to consistently deliver a high quality and needs led responsive service to young people. Through this the overarching goal is to empower young people through the care system and in the development of lifelong tools they need to lead fulfilling lives outside the confines of traditional services. 

About the Role:

As the Service Manager, you will report to a Regional Service Manager and will be working closely to ensure the services meet our business objectives. You will actively direct the team in their day-to-day work to ensure your young people’s needs are at the centre of the support process and the support provided is personalised and of a high quality. 

You will be working within a strengths and recovery framework embedded within a trauma informed approach to meet the varying needs of young people experiencing a multitude of varying needs including offending behaviour and complex mental health. You will have responsibility of housing management and will work within the management team and internal SHP Central teams to ensure the service are delivered to the highest standard. 

About you:

• Experience managing staff working across multiple sites. 

• Experience managing accommodation based services with a variety of tenure and a knowledge of housing management and health and safety. 

• Your toolkit includes a track record in building positive stakeholder relationships and community networks. 

• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model. 

• You can creatively inspire opportunities for our young people to thrive and staff to develop to their highest potential. 

• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion. 

• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms. 

About SHP:

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment. 

Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community. 

Important Info:

Closing Date: Sunday 9th February at midnight 

Interview Date: Friday 21st January at SHP Head Office 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

The Friends of Moorfields is a registered charity supporting the patients and staff at Moorfields Eye Hospital, a world centre of excellence for the specialist treatment of eye diseases.

The Friends provide a range of services to support the work of the hospital by managing the volunteer service, hospital shop and patient information hub. 

The Position

The Shop Manager is an essential role, responsible for day-to-day management of the Friends shop at Moorfields City Road, including customer service, stock control and cash management.

The post-holder will be an all-rounder; someone who is comfortable working on their own initiative, is well organised, numerate, and who enjoys the challenges of supporting a small and friendly team. They will be supported to grow and develop in this role, through an active approach to training and development, and through a positive and empowering working environment.

Key Accountabilities:

1. Manage Shop Sales and Customer Service

2. Manage Stock, including annual stocktake

3. Manage cash flow and budget control

4. Develop and promote the shop as central source of information about ‘The Friends’.