Service Delivery Manager Jobs

Team: Retail

Location: Ealing

Work pattern: 37.5 hours on a rota basis (to include weekends)

Salary: Up to £24,648 per annum + £1812 London Weighting (£26,640 per annum)

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Shop Manager:

• To lead, manage, coach and develop a shop team of employees and volunteers to be the best they can be, maximising shop performance through the safe day-to-day operational management of shop activity
• To take ownership for the delivery of shop income, expenditure and operating profit budgets and other key measures of performance and activity as defined in the Retail Performance framework
• To support the work of Cats Protection, acting as brand ambassador, being a role model for the values and behaviours of the Charity, taking responsibility for shop operations and related people management.

About the retail team:

• Our retail operation consists of over 80 charity shops
• Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.

What we’re looking for in our Shop Manager:

• Demonstrable learning and experience from working in a relevant retail environment
• Previous experience of line managing a team and building a culture to achieve a collective goal
• Experience and/or understanding of working to sales targets and budgets
• Excellent organisational skills including the ability to meet deadlines
• Strong commercial awareness, balanced with an appreciation for the unique needs of the Charity

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 13th January 2024

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

As Purposeful Ventures' Evaluation Manager you will work in a newly forming evaluation team, as part of a larger experienced and growing organisation, alongside inspirational charities and social enterprises to successfully grow and deliver systemic change.

Purposeful Ventures is currently developing a framework to better understand our impact as an organisation and our approach to monitoring and evaluation for our projects and portfolio organisations. This evaluation work is intended to allow us and the organisations we work with to learn, and to support internal accountability and decision-making.

You will have a crucial role in implementing our developing approaches to monitoring and evaluation to better understand and learn about our impact as an organisation and supporting our portfolio organisations to better understand and maximise the difference they make for young people. You will work closely with both internal and external colleagues, using your technical evaluation skills to provide evaluation support to our portfolio organisations, aligned with sector standards and programme maturity, to inform programme design, delivery and communication of impact.

Successful candidates will have demonstrable experience and success in evaluation roles. This may include research roles in a research agency or other settings designing and delivering robust evaluations for funders or the charitable sector.

Closing date: Monday 20th January, 9am

 

About Outward

For almost 50 years, Outward has been a leading provider of high-quality support and care services to people with support needs in London. We are committed to empowering the people we support to live fulfilling lives and make positive choices. At the heart of everything we do are our core values: engaging, enabling, and empowering.

About the Role

We are seeking an experienced and visionary Head of Service, Care & Support to join our senior management team. This new pivotal role involves leading the operational delivery and growth of our Care & Support services, ensuring they are innovative, flexible, and of the highest quality.

The successful candidate will work closely with the Director of Care and Support to implement strategic objectives, manage stakeholder relationships, and oversee compliance with internal and external quality standards. You will also lead on organisational change, financial performance, and the development of services to meet the needs of the people we support.

If you are passionate about transforming lives of people with a leaning disability or autism and have a proven track record in managing care services, this role offers an exciting opportunity to make a real difference.

Key Responsibilities

• Lead the planning, delivery, and evaluation of high-quality services across Care & Support.
• Oversee budgets, ensuring sound financial performance and value for money.
• Build and maintain strong relationships with commissioners and other stakeholders.
• Develop and manage teams, fostering a culture of excellence and continuous improvement.
• Monitor quality and compliance, addressing any issues proactively.
• Provide effective line management to Area Managers and other senior staff.
• Support organisational growth by identifying and delivering new business opportunities.

Full JD is available on request.

Requirements:

Essential (E):

• Right to work in the UK.
• Ability to commute to the Outward office (N17) five days a week, if required.

• Proven experience managing high-quality services for vulnerable people.
• Extensive knowledge of care regulations, funding mechanisms, and legal frameworks.
• Strong leadership skills, with a track record of successful change management.
• Exceptional communication and interpersonal skills, including report writing.
• Demonstrable financial management skills, including budgeting and service pricing.

Desirable (D):

• Professional qualifications in care, management, or a related field.
• Post-graduate degree or diploma in a related field, such as Social Care, Leadership, or Healthcare Management​.
• Registration with a professional body in a relevant discipline (e.g., social work, healthcare).
• Experience in co-production, involving people supported and their families in designing and delivering services.
• Ability to secure grant funding or develop successful proposals for projects.
• Knowledge of trends and innovations in the care sector, including digital transformation initiatives.
• Ability to develop and execute strategies to address gaps in service provision.
• A sharp commercial focus with the ability to balance financial sustainability and quality care.

Employee Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)

• Computing Scheme

• Credit Union Scheme

• Cycle-to-Work Scheme

• Death in Service Benefit

• Health Assured – Employee Assistance Programme

• Eye care Vouchers

• Flu Jab Reimbursement

• Long Service Awards

• Pension Scheme

• Purchase Additional Annual Leave

• Refer-a-Friend Scheme

• Retirements

• Loans (including season tickets and parking permit loans)

• Blue Light Card

How to Apply

If you are ready to take on this exciting leadership role and have the skills and experience we are looking for, please submit an application by following the link below:

Closing Date for all Applications is Monday 13th January 2025

Interviews will be held week commencing Monday 27th January 2025.

We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

· To be responsible for the recruitment and retention of Doorstep Library volunteers for home and online reading projects, ensuring they are fully trained and vetted and able to deliver our reading projects in accordance with our policies

· To devise and deliver a volunteer recruitment and retention strategy to ensure Doorstep Library has sufficient volunteers to deliver it targets

· To actively manage and develop the volunteer journey to ensure that our volunteers’ time is maximised and that they have a fulfilling and rewarding volunteer experience

· To line manage the Volunteer Coordinator and matrix manage the Volunteer Support Officer

ABOUT THE ROLE

We are looking for an experienced and dynamic volunteer manager with the skills, confidence and ability to build, maintain and report upon a diverse and committed volunteer cohort to deliver our home and online reading sessions. You will be a passionate advocate for children’s literacy and a creative thinker, able to spot and develop opportunities for engagement in local communities and with corporate partners.

An excellent communicator verbally and in writing, you will be able to tell the Doorstep Library story to a wide variety of audiences and promote the benefits of volunteering with us. You will build upon existing work to create and deliver a volunteer recruitment strategy that meets our requirements and enables us to deliver our targets and grow our services.

In return, we offer a varied role in a small friendly team, with an exciting blend of strategy and delivery which you can shape and make your own; a flexible approach; and training and development opportunities.

MAIN RESPONSIBILITIES & DUTIES

STRATEGIC

· Work under the guidance of the Head of Delivery & Engagement to design, implement and be responsible for the Volunteering Strategy - to recruit, train and retain enough volunteers to meet our delivery targets and grow our services

· Collaborate with the Service Delivery Manager and the Marketing & Communications Manager to identify delivery gaps across boroughs and create targeted recruitment campaigns

· Work with the Fundraising team to develop and manage corporate volunteering from/with income partnerships

· Research and reach out to community events/groups to raise awareness about Doorstep Library in the areas we operate in

· Manage the Volunteer Committee – coordinating and enlisting volunteer involvement as required, delivering outcomes

· Have overall responsibility for the evaluation and development of training and guidance resources for volunteers

· Diversify the volunteer offer and establish/develop supporting partnerships with schools and corporates

· Provide quarterly volunteering reports for SMT, the CEO and the Board of Trustees

· Keep abreast of current developments in the volunteering sector, ensuring our volunteering offer is up to date

· Lead on the development and systematic review of volunteer related policies, processes and procedures.

· Where requested by the Senior Management Team, contribute to the review of wider Doorstep Library policies, processes and procedures.

· Adhere to Doorstep Library policies, processes and procedures in all aspects of volunteer management

DELIVERY

 (with the support of the Volunteer Coordinator and Volunteer Support Officer)

· Manage the successful and timely completion of the volunteer onboarding process, including- interviews, DBS checks, references and liaising effectively with the delivery team on volunteer trials and appropriate placement across our projects

· Create, deliver and systematically review volunteer training (initial and refresher) ensuring content is up to date and all volunteers are fully trained in delivery and safeguarding in line with Doorstep Library’s policies

· Develop and manage the stewardship of volunteers on an ongoing basis and retain comprehensive oversight of all volunteers throughout their volunteering journey

· Curate, with the Marketing & Communications Manager, regular content and communications about our volunteering offer (i.e. case studies, blogs, newsletters etc.)

· Oversee the functionality of the relevant parts of the Volunteer Database (managed by an external company) suggesting improvements/developments where necessary

·  Ensure the database is kept up to date with required information about all volunteers

· Work with the Marketing & Communications Manager to ensure our website volunteering pages and ‘Volunteers’ Area’ are up to date with relevant content

· Collaborate effectively with the Service Delivery Manager to ensure project volunteering needs are met

· Ensure effective communication with the Service Delivery Team on volunteer issues

HR AND LINE MANAGEMENT

· Direct Line Management responsibility for the Volunteer Coordinator (full time) and matrix managed responsibility of an existing member of staff (Volunteer Support Officer) working one day a week with the volunteer team

PERSON SPECIFICATION

Essential Criteria

Demonstrable experience of recruiting and managing volunteers

Excellent communication skills with the ability to communicate effectively in writing and in person on a variety of platforms and to a wide range of audiences

Strong presenting skills, able to tailor talks/presentations to different groups of different sizes and backgrounds

Demonstrable experience of building and stewarding relationships/partnerships

Able to manage and interpret large amounts of (largely numerical) data

Able to produce clear written reports

Effective and willing collaborator, able to work with other colleagues in other teams to achieve shared objectives

Able to manage own time and well-being effectively, ensuring targets/objectives are met while work/life balance is effective

Ability to see the bigger picture and translate thoughts and ideas into strategic plans

Ability to think laterally and creatively to recruit volunteers in a competitive volunteering landscape

Line management experience

Desirable Criteria

Familiarity with databases, analysing data and running reports

We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things. We need to inspire and connect with social workers across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.

Key responsibilities include: 

Maximising the potential impact of new Guidance. Using your deep understanding of the sector to ensure the Practice Guidance is credible, useful and actionable to support senior leaders to better keep children safe from violence. 

Leading the effort to build demand and interest in evidence across the Children’s Services sector, including running events, speaking at conferences and curating webinars to bring evidence to life for practitioners. 

You will work out the best way to get system leaders and delivery organisations to adopt the recommendations and support us in making the changes happen following the publication of the Practice and Systems Guidance. 

About you: 

You understand the Children Services sector. You really understand how children’s services work, from Directors of Social care to frontline social workers. You have experience working in/with children’s services, ideally in a role that worked with young people who are vulnerable to or involved in violence. You might have previous experience of supporting a local authority to reflect on and adopt evidence-based practice.

You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do. 

The wide salary range reflects our flexibility to tailor the role to the right candidate’s experience, with the exact responsibilities and leadership level decided during the interview process. 

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This role will play a critical role in delivering and developing our UK wide Advice and Support service, ensuring it works seamlessly with our outsourced Helpline and delivers real impact for older people in or facing financial hardship. You will also work closely with the Director to inform the future design and delivery of these services. 

You should have experience of leading and managing a similar high volume, multi-channel remote service with demonstratable success in identifying and implementing service improvements. 

You will have a deep understanding of issues affecting older people in financial hardship in the UK and an understanding of how Advice and Support interventions can improve lives.

This role could either be contracted to our London office, or homebased. Regular travel to our London office will be required, regularly if homebased, and a minimum of once a week if contracted to the London office. The ability to travel across the UK, including to Scotland, is also required. 

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9 day fortnight. We also are open to this role being worked on a part-time basis on a minimum of 28 hours per week.

Salary (pro-rata if part-time):

Hybrid working in London (minimum one day per week in the office): £65,678 per annum

Homebased (with regular travel to London): £59,115 per annum

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.   

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all (those contracted to work in the office usually attend minimum one day per week). But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age on the Careers page on our website.

Application Process:

To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS will be required for this role.

Closing Date: Sunday 12 January 2025, 11:59pm

About Us

Headway East London is a charity supporting people living with brain injury. Working across 13 London boroughs we offer specialist support and services for survivors and their families. We offer therapies, advocacy, family support and community support work alongside our day service: a community venue where people can make the most of their abilities and interests.

About the role

Working closely with the Therapy Manager, Clinical Lead and Director of Services, you will deliver the marketing of a programme of member-led training for external organisations and other services at Headway East London. Working directly with our members, you will deliver projects of a high standard which are co-produced and reflect the diversity of our community. You will take a lead on developing and delivering the marketing material. You will collaborate with our members, staff and partners to advance our aims to educate professionals in the public sector, whilst exploring ways to generate income for the organisation through this source.

Principle duties and responsibilities

1. Identify opportunities to engage external stakeholders with the member-led training project of delivering external training to professionals within the public sector.

2. Work directly with Headway members to develop and deliver this project, embedding this work within the organisation’s co-production strategy.

3. Support members to participate in these events in collaboration with other teams, by providing direct practical assistance to members.

4. Identify and seek out new external opportunities which support the development of our therapy service, ensuring that opportunities are quickly acted on.

5. Explore potential income generation for Headway East London.

6. Lead on the design work associated with some of this work (e.g., mock-ups, early design concepts, marketing collateral) and present this externally and through social media channels.

7. Assist with fundraising activity related to the ongoing reporting and development of this project.

8. Lead on the marketing and promotion of this project alongside other services.

9. Maintain accurate records and filing systems and ensure effective documentation of project deliverables.

10. Work in close collaboration with Headway East London teams to stay informed of new members, interests and needs.

Key Relationships - Internal and External

Internal: Therapy Manager, Clinical Lead, Director of Operations, Peer Training Lead, Public Engagement and Communication Manager, Director of Fundraising, Service Managers and members of Headway East London.

External: Professionals from the public sector supporting people with acquired brain injuries. 

Other

• Apply the Headway East London values and behaviours to every aspect of the role at all times.
• Protect and enhance the interests and reputation of Headway East London internally and externally.
• Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

A world class drama school and educational charity, LAMDA – the London Academy of Music & Dramatic Art – delivers exceptional vocational training in the performing arts. LAMDA’s core aim is to train and develop the best artists regardless of social or financial background. The Academy is at an exciting time in its evolution, paving the way for drama school training in the 21st century and developing multi-skilled creative artists and technicians. In order to ensure that its work is accessible to all, LAMDA is passionately committed to widening participation and operates a robust scholarship scheme, awarding significant support to one in five full-time students each year.

The Role

We are looking for someone who is highly organised and approachable, who displays excellent communication and administration skills. The role requires working at pace and the ability to prioritise and work well under pressure.

With proven experience in a customer facing role and confidence in creating and building relationships, you will be empathetic and professional.

Hours of work: 25 hours per week (0.71 FTE), Monday to Friday between 8.30am to 1.30pm.

Application Process

For a full job description, please visit our website via the apply button.

We want you to have the opportunity to really tell us about yourself and explain to us why this opportunity is right for you. All applications will be judged on content, not on format.

To apply, please complete:

• Application form together with the Equality and Diversity monitoring form
• All applications should address the following questions, and please attach a basic CV:

1. Tell us a little about yourself and why this position interests you
2. Tell us what experience you have had that means you meet the person specification outlined in the job description, include practical examples

To be considered for this role, please send the above information by email to the HR Department.

Closing date for applications: Midday on Friday 10 January 2025.

Interviews will be held w/c 13 January 2025.

We welcome applications from people of the global majority and those with disabilities, as these groups are under-represented at LAMDA.

We would like to hear from people whose situation, background and/or identity is currently under- supported across the arts and training sector and within our organisation. Including but not limited to people who are culturally and ethnically diverse and experience racism in our society, those with LGBTQ+ identities, neurodivergent and/or d/Deaf and disabled, and those with caring responsibilities and those who have experienced socio and economic barriers.

Registered Charity No: 312821.

Working closely with the Business Development Director and Business Development Manager the Fundraising Manager will play a pivotal role in the creation, development and implementation of a robust and diverse fundraising strategy that contributes to the overarching income generation strategy, that meet both current and future operational needs.

The post holder will be responsible for designing, developing and the leading on the delivery of ambitious fundraising initiatives and campaigns.  They will be instrumental in building strong, lasting relationships with new and existing supporters.  They will grow our income and our pool of donors.

The postholder will have a central role in working to secure grants from statutory agencies and trusts and foundations.

There is significant scope and opportunity for the Fundraising Manager to develop the charity’s work arounds individual giving, challenge/community events, support innovative digital fundraising campaigns and assist in the delivery of targeted fundraising activities and events and corporate partnerships.

The Fundraising Manager will be responsible for all processes related to fundraising activities including managing budgets to ensure best use of available resources to maximise income.

The post holder will create an effective and engaging internal and external communication plan that ensures inclusivity and accessibility across all areas of the charity.

This role involves evening and weekend working to support fundraising events and activities.  Time off in lieu will be given for these events and activities.

Workers should be “free from abuse in their own lives.”

Applicants are asked not to put themselves forward for selection if this is not the case.

Job Title: Service Manager

Location: Derby
Salary: £39,444 per annum
Contract type: Full time, Permanent

Hours: 37.5 hours per week with a requirement to particiapte in the out of hours on-call on a rota basis

We are recruiting for a Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes. 

The post holder will provide line management and high-quality support to the direct reports in line with Refuge’s policies and procedures. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors. 

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  You will have knowledge of relevant Criminal and Civil law legislation, as well as Housing and Health and Safety legislation.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 6 January 2025

Interview Date: 16 and 17 January 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

 We are recruiting for an enthusiastic, motivated and committed Deputy Manager, with experience of working with adults with a learning disability/autism and complex needs to join Outward.

This is an exciting opportunity to utilise your skills to support the Team manager in coaching and mentoring the staff team, and also embedding high standards in the running of the service. The successful candidate will be deputising in our LD supported living service located in Waltham Forest, consisting of 10 self-contained flats designed to support the skills building needed to increase the independence of people with learning disabilities and autism.

The service provides a level of independence for those who want that as well as the reassurance of 24 hours care and support. There is a large communal area for people to socialise and attend activity sessions.

About the role

· You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person centred approach. You will be striving to promote individual choice, independence and self confidence in people

· You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.

· You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support.

· You will be responsible for ensuring support is delivered innovatively, flexibly and on a person centred basis to meet the needs and outcomes of the people supported.

· You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.

· You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want. 

About You

· Experience of managing a service for people with a learning disability/autism is preferable 

· You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.

· You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.

· You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidance to support staff.

· Experience of carrying out needs assessments and creating support and risk management plans for people with behaviours of concern. And be committed to include the person, and their circle of support at all times.

· A commitment to providing high quality, personalised active support

· Leading by example, you will uphold the rights of people we support to be involved at all levels of decision making.

· You will share our values and passion to engage, enable and empower people with autism or a learning disability to lead the lives they want.

· Knowledge of managing a budget is desirable

Positive behaviour Support

Outward Housing supports people who are known to present behaviours of concern by using the Positive Behaviour support model because PBS puts the person first.

PBS is pro-active and the main focus is getting the environment right for the individual, rather than responses/reactions following challenging behaviour and on better supporting the person through improving their quality of life.

PBS approaches are based on a set of values of enabling inclusion, choice, participation and equality of opportunity. PBS is about working in partnership with the person, their family, staff and professionals.

Existing knowledge/experience in following the PBS approach would be beneficial but not essential as we do provide extensive training. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.

Benefits

We value everything our staff do for the people we support, so we provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme

• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

About Outward

Outward has been providing high-quality support and care services to vulnerable people for over 45 years. Set up by parents of children with a disability looking for alternatives to institutional care. Our aim is to support people to have genuine control over their lives, play an active role in the community, accept responsibilities and develop as individuals. 

We are committed to safeguarding and promoting the welfare of adults at risk and expect all staff to share this commitment. This post involves working with or having access to adults at risk and/or their records so we will require an Enhanced Disclosure from the Disclosure and Barring Services. This will be fully subsidised by Outward.

How to Apply

If you think you meet the requirements of the role then please submit an application by following the link below:

Closing Date for all Applications : 10th January 2025

Interviews will be held week commencing : 13th January 2025

We reserve the right to close the vacancy early if we receive sufficient applications, so apply early!

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application

We are looking for an experienced Finance and Operations Manager with outstanding organisational skills who is passionate about ensuring great outcomes for children and young people.

As Finance and Operations Manager, you will be responsible for developing and implementing systems and processes that ensure the smooth and efficient operation of Young Manchester’s core activities and diverse programmes. You will work closely with the CEO to oversee the day-to-day operations of a dynamic and fast-paced charity; ensuring efficient workflows, managing team performance, supervising financial operations, and coordinating key operational activities.

This role is particularly vital as Young Manchester continues to expand its grant portfolio, attract additional funding to the city, provide infrastructure support to its network of local youth organisations, and grow its youth consultancy service, collaborating with businesses across Manchester.

The postholder will be critical in maintaining our standard of work and commitment to ensuring children and young people are shaping Young Manchester’s work, in order to maximise impact and opportunities for young people. In this role, there is ample scope for an ambitious, creative and organised person to develop this post and be part of an exciting new chapter for Young Manchester.

This is an important strategic role within our organisation. You will lead and manage the Somerset Diverse Communities (SDC) team in CCS which works with ethically diverse communities in Somerset. Together with your team, you will listen to community needs, promote suitable responses and convene individuals and organisations to seek community based solutions, supporting communities to thrive together.

You will work with the Head of Programmes, Community Leaders, our Commissioners, partner organisations and wider stakeholders to ensure that the Somerset Diverse Communities programme delivers our strategic goals and that we are collaborating effectively with statutory and community based partners, including the wider VCFSE sector.

You will be a key member of the Programmes Team, and will work with our Senior Programmes Manager and the Village Agent Programme Manager to ensure that all of our community development work is well integrated; and we are making the most of opportunities, internal and external that will help to improve quality of life for individuals and communities in Somerset.

You'll be helping us Thrive Together

• You will help groups representing and working with diverse communities to thrive, enabling people of all backgrounds to have fulfilling lives in Somerset.
• Be accountable for the delivery of a high-quality programme of work in Somerset, promoting a learning culture, and driving growth through role modelling.
• Manage all operational employees within the SDC team to deliver programme and strategic goals.
• To support your team to practice continuous professional and personal development.
• Utilise high levels of emotional intelligence and strong communication skills internally and externally to ensure the delivery of a high-quality programme of work.
• Demonstrate active leadership skills and support your team to resolve challenges and respond to opportunities.

You'll be helping us Enable Change

• Ensure that the impact of SDC work is demonstrated and articulated to internal and external audiences, including contributions to fundraising and advocacy campaigns and materials and representing the service to external audiences.
• Look for opportunities to innovate and work with internal and external colleagues to develop new programmes of work to meet community need; implementing and evaluating pilot projects and, if successful, embedding them within the central service.
• Analyse performance data to evaluate service design, developing new or improved processes and procedures to ensure we are effective, efficient and focused on community outcomes.
• Drive community development through SDC work, supporting the team to identify gaps and implement sustainable community solutions whilst identifying and mitigating risk.
• Take responsibility for collating reports internally for the Senior Leadership Team and Trustees and externally for funders as required.
• Work with the Data & Insights Manager to contribute to the development of quality assurance systems.
• Manage SDC’s day-to-day operations and its resources in accordance with CCS policies and procedures, ensuring compliance with legal requirements and good practice in all aspects of the charity’s work.
• Keep abreast of national, regional, and local policy that impacts on our work to bring a wider perspective, and ensure our work is well informed.

You'll be helping us Build Connections

• Build and maintain positive working relationships with our partners, collaborators and stakeholders, including police, commissioners, public sector officers and organisational representatives across a range of sectors and organisations.
• Show generous leadership and actively promote CCS values at all times.
• Attend relevant partnership and operational meetings for SDC activities.
• When appropriate, represent CCS externally at events and meetings locally, regionally and nationally.

Overview of the Projects Manager – South Asia role and the team

The Projects Manager – South Asia will join the projects team and interface with new and existing project partners in areas where the Church is persecuted and/or suffering. This role is responsible for identifying, evaluating and overseeing projects in South Asia that align with Barnabas Aid’s mission and objectives. It involves managing the entire project lifecycle, from proposal evaluation and grant administration to monitoring and reporting. The ideal candidate will have a strong background in project management, excellent organisational skills, and a passion for making a difference in the lives of suffering Christians through effective grant management.