Senior New Partnerships Manager Jobs

Mary Dinah Foundation (“MDF”) is the largest NGO in the world preventing malnutrition in local communities through the distribution of specialized nutritious foods. The Foundation provides emergency food relief and water sanitation, improves access to healthcare for infants and pregnant women, protects women and girls from gender-based violence, enhances education for refugees, and offers mental health support to individuals affected by conflict-induced displacement. As recipients of ongoing multi-million-dollar grants, we are at an exciting juncture and are seeking an experienced and driven Business Development Lead with a solid track record in personally securing 6 – 7 figure grants from new donors, whether government, institutional, INGOs, and/or large trusts and foundations, to join our team. This role is on track to Chief Operating Officer (COO), contingent on exceptional performance and results.

The successful candidate will be able to demonstrate a proven ability to:

• Conduct prospect research to identify and qualify high-quality new donor leads for MDF and proactively track and respond to large funding opportunities and RFPs, helping us continuously build and enhance our prospect pipeline.
• Carry out detailed research and mappings to identify existing links with potential donors, whether through our leadership, Board, donors, etc., and recommend pathways to relationship building.
• Lead and manage the full proposal development process - from identification of the funding opportunity and detailed review of eligibility/suitability to assess our likelihood of success, through to creating buy-in around responsibilities and timelines, motivating and organizing internal stakeholders, guiding players through every step in the proposal process, gathering inputs from technical leads, working with finance teams on budget development, creating supplementary materials, to rolling up your sleeves and writing the proposal and supporting documents as required (Theories of Change, Risk Matrices, Log Frames, etc.).
• Deliver significant funding from new donors (candidates will be expected to show evidence of winning funding of a minimum of 6 figures).
• Create high-quality fundraising materials tailored to the needs of specific donor audiences (e.g., concept notes, slide decks, etc.)

About You
You have a deep passion for using your skills in leveraging funding to make the world a better, more equitable place, and an ability to balance big picture, strategic thinking, and design with getting tangible activities operationalized. Specifically:

• You are an exceptional writer, with an ability to produce compelling proposals tailored to the specific needs and interests of different donors. These might be technical, institutional bids requiring ToCs, logframes, etc., ‘Big Bet’ pitches relying on powerful storytelling, or applications to large foundations.
• Sitting within a growing team, you are nonetheless comfortable working autonomously (with the role being majority remote) while building the connections needed across our global team to get the information you need to raise funds for MDF.
• You are comfortable working in an organization that is fast-paced and experiencing significant growth. You show flexibility and resilience as structures, processes, and ways of working evolve.
• You are confident in managing competing priorities while meeting both internal and external deadlines and flexible enough to juggle your work where opportunities come in at the last minute.
• You are an excellent communicator, able to effectively tell our story and market our offerings in a compelling way, engaging partners and donors, and inspiring them to support MDF.

Experience and Eligibility Criteria

• Minimum 5 years’ experience in a fundraising role(s), with a preference for experience in institutional, trust/foundation, and/or Big Bet philanthropy, and evidence of personal track record in bringing in new funding.
• Experience working for an international development NGO is desirable, particularly in the space of Nutrition, Maternal and Infant Health, SGBV, and/or women and girls’ rights more broadly.
• Willingness to join the team in the local office ideally one day per week and for occasional international travel (1-2 weeks per year).

About Mary Dinah Foundation
Mary Dinah Foundation (“MDF”) is the largest NGO in the world preventing malnutrition in local communities through the distribution of specialized nutritious foods. Its Zero Hunger Program is a full-spectrum health and nutrition intervention that provides emergency food relief and water sanitation, improves access to healthcare for infants and pregnant women, scales up refugee education programs, and protects women and girls from gender-based violence. MDF operates across Nigeria, Cameroon, Chad, Ghana, Liberia, USA, and the UK. Globally, our team consists of 200+ enthusiastic, international colleagues.

The Foundation is committed to creating global change through local impact, with 85% of its team members coming from the communities where they work. MDF brings a comprehensive approach to every challenge, addressing problems from multiple angles. Furthermore, we go beyond emergency aid, partnering with local governments, forward-thinking corporations, social entrepreneurs, and people living in fragile communities to develop bold solutions that make lasting change possible.

The Rewards
At MDF, we believe in being open, especially when it comes to salaries. The gross salary brackets for this position are £40,000 - £60,000/year in the UK. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

In addition to your competitive salary, we offer:

• Opportunities for growth within the organization.
• A chance to shape our work, leaving your mark as we grow and refine how we operate.
• A flexible and empowering environment that promotes independence and autonomy, enabling you to excel on a global stage.

Additional Information

• MDF is dedicated to building an inclusive workforce where diversity is valued and promoted.
• We are an Equal Opportunity Employer (EOE), where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, disability, or protected veteran status.
• This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties.
• This document is intended to outline the main duties of the job and does not constitute a contract of employment. Management reserves the right to review and revise this document at any time.

About Reprieve:

Reprieve works with the most disenfranchised people in society. Our aim is simple: to consign the death penalty and abuses carried out in the name of “counter-terrorism” or “national security” to history, drawing public and political attention to these past harms with a view to preventing them from occurring again. 

In our view, you can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins. 

Reprieve’s staff is made up of courageous and committed human rights defenders. Founded in 1999, we provide free legal and investigative support to people facing the death penalty and those victimised by states’ abusive counter-terror policies – rendition, torture, arbitrary detention and extrajudicial killing. 

We fight our clients’ cases in courts around the world; investigate their mistreatment; and advocate on their behalf, encouraging public and political debate of human rights issues. 

Reprieve’s main office is in Aldgate, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.

Reprieve works in close partnership with its independent sibling organisation Reprieve US.  This collaboration is mutually beneficial to both Reprieve and Reprieve US as it enables each organisation to work more effectively and take advantage of the strategic locations to increase the impact of our work.

The Role:

The role of the Finance Officer is to assist the Head of Finance in overseeing the financial health of the organisation, and to ensure that the Head of Finance is efficiently supported in his day to day financial responsibilities. 

The Finance Officer will be line managed by the Head of Finance. They will also work closely with the Joint Executive Director, The Development Team, notably the Database and Insight Officer and the wider casework team, fellows and consultants. They will lead on paying Fellows, consultants and other contractors, as well as suppliers. They will also assist with reconciling Reprieve’s various accounts and ensuring that its transactions on Sage sync with its other databases or are appropriately reconciled. 

The following  skills are required: commitment to the organisation’s goals; relevant accountancy qualification or experience; excellent time management and organisational skills; ability to meet deadlines and work to high standards under pressure; willingness to undertake routine tasks; good communication skills including face to face, telephone & written; ability to translate financial data into accessible and easily digestible information; IT literate, particularly in Sage and Excel packages; good organisational skills; ability to work as part of a team in a collegiate and diverse environment. An accounting qualification would be highly desirable but not essential. 

For a full job spec, please download the job description.

Length and Salary:

This is a part time (4 days a week) position. The salary is £42,193 pro rata, per annum, less any required deductions for income tax and national insurance. 

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% per week from the London office and the rest of the week from home. Applicants must have the right to work in the UK currently and for the duration of the contract, which will be checked prior to interview.

Reprieve is proud to have an open and transparent pay structure, governed by a 2:1 pay ratio between the highest-paid member of staff and the lowest-paid member of staff. We are a flexible employer and offer a range of nonfinancial benefits to employees. We welcome applications from a range of backgrounds.

Reprieve is an equal opportunity employer and we particularly welcome applicants from Black and minority ethnic communities, members of the LGBTQI community, and those with disabilities. Reprieve is committed to fighting racism and advancing racial justice, both in our work and within Reprieve. 

How to apply

Please download the application form and job description for full details. 
To apply, please upload a completed application form to our recruitment portal by 23:59 GMT on 12 January 2025.

Please note that cover letters, CVs and other documents cannot be considered for this role and should not be submitted. 

Can you lead Friends of the Earth in our mission to achieve climate justice?

We are seeking to appoint an Executive Director to lead Friends of the Earth (England, Wales & Northern Ireland) at a crucial domestic and international moment for climate, environmental and social justice.

You will motivate, inspire and build the capacity of a growing and diverse network of people coming together to transform our environment into one which is flourishing, sustainable, and socially just.

You will do this as a passionate and effective advocate for an environment that’s getting better, a safer climate, abundant nature, healthy air, water and food. We work from the grassroots to the global in communities throughout England, Wales and Northern Ireland to playing our part in the international network of our sister organisations around the world.

We are looking for someone with established credibility and standing within the environmental and/or social justice sectors, someone able to inspire our activists, staff and allies, and to attract funding and resources to enable our vital work; someone with outstanding strategic vision and organisational leadership as well as a collaborative approach to build and deliver transformative work internally and externally.

With exceptional communication and relationship skills and an empathetic approach, you will inspire and lead our engagement across the political landscape and engage with a widening range of communities. Fostering equity, diversity and inclusion, including our commitment to becoming an anti-racist organization, you will be key to our work in pursuit of a just and sustainable world for all.

CLOSING DATE: THURSDAY 2nd JANUARY 2025 (AT 23.59)

For more information please read the information pack.

HOW TO APPLY AND KEY DATES

Please apply by sending a curriculum vitae, supporting statement and Equality & Diversity form to our recruitment team, details in the Information Pack.

Your supporting statement should be no more than 2 pages of A4 and address the key requirements of the person specification with relevant examples of your experience and outline why you are interested in the post.  Please state if you wish to be considered under Disability Confident.

To ease administration, please combine into a single Word document. Please do not use PDF format.

We are undertaking direct recruitment via this process. Additionally, Oxford HR are assisting us via an executive search process. If you are engaged with that, please continue to route your application via them. All applications will be reviewed jointly.

Key dates: 

Closing date: Thursday 2nd January 2025 (at 23:59)

First stage

1st Interviews:  Wednesday 15th/ Thursday 16th January 2025 (online via Teams meeting) 

Second stage

Meetings with key stakeholders: Wednesday 22nd/ Thursday 23rd January 2025 (online via Teams meetings) This will include meetings with representatives of our Boards, management, staff, Nations and the recognised union (Unite).

2nd Interviews: Wednesday 29th/ Thursday 30th January 2025 (in person at our London office)                                     

We offer a competitive range of benefits, good work/life balance including a 4-day working week with no loss of pay, excellent learning and development opportunities and a vibrant organisational culture. 

Our staff body is currently under-representative of People of Colour, LGBTQIA+ people and people with long term conditions or impairments. We are committed to eroding these historic barriers, so as to create a movement in which people from all walks of life see themselves in, and so we particularly encourage you to apply if you belong to one of these groups or sit at multiple intersections of disadvantage. We are committed to the Disability Confident standard and will guarantee an interview to any candidates who declare a disability and who meet the essential criteria for the role.

Friends of the Earth staff who publicly represent Friends of the Earth (including all campaigners) are not allowed to also represent a political party. This is to ensure that there can be no confusion in the minds of the public about Friends of the Earth's party-political independence. Affected staff should also seek permission from the Senior Management Team if they wish to hold a non-public facing official role in a political party. If this is an issue, please do raise this with us as soon as possible.

Unlock the Power of Data working for The King’s Trust International  – Join Our Impact Team!

Are you passionate about the potential of data to drive positive change? Step into a pivotal role with us as part of the King’s Trust International Impact Team, helping transform our approach to global youth development through strategic, data-driven insights.

As our Impact Data and Reporting Lead, you’ll shape the future of our data systems, ensuring our charity becomes insight-driven and evidence-based. You’ll lead data quality assurance, oversee the development of our reporting strategy, and champion data-driven decision-making across our programs. Working closely with our international partners, your expertise will enhance our global impact by gathering and analysing robust data on outcomes that change young lives.

This unique role includes:

• Line Management of an Impact Executive
• Stakeholder Engagement with analysts, developers, and suppliers
• Data-Driven Strategy Leadership using PowerBI and survey mechanisms
• Building Confidence in data use across our teams

If you’re a communicator with a love for data, ready to help build an evidence-based culture in an international charity, join us and make a global difference!

Perks for working at The King’s Trust International:

• Great holiday package. 30 days annual leave entitlement, plus public holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave. Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave and pro rata entitlement for shared parental leave. Receive 8 weeks full pay for paternity leave.
• Flexible and agile working. Where operationally possible, you can work your hours that support a work-life balance including compressed hours and hybrid-working (part office - part home based) or working from home options.
• Benefits platform. Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• A free employee assistance programme (EAP) to support your mental wellbeing.
• KTI will contribute 5% of your salary to the workplace Pension Scheme
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities available throughout the year

King's Trust International is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks (or international equivalents) in accordance with the Codes of Practice for all roles within King’s Trust International, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

In further support of a Safeguarding First approach we are signatories to the Misconduct Disclosure Scheme. The Scheme facilitates the sharing of misconduct data between employers. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her/their understanding of these recruitment procedures.

We are committed to equitable work practices and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian, Mixed and other Ethnic candidates which are currently under-represented throughout King’s Trust International. As a disability confident employer, we will interview applicants that meet the essential criteria who have declared a disability. Please let us know if you need any adjustments at the interview stage.

Prison Facilitator - HMP Swinfen Hall

Location: Lichfield
Salary: £16,550 (£27,584 FTE)
Hours: 21 hours (3 days per week)
Department: Prison delivery
Job Type: Part time
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust is delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Swinfen Hall (subject to contract award). Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 

The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Interviews are planned for week commencing 6th & 13th January 2025.

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-218517

Important Information

• We allow flexible working, including the option for compressed hours. We can accept applications to work 4 days/week if preferred.

• The role will require some travel throughout the East Midlands region, and occasional travel to London. All travel expenses are covered. We strongly encourage applications from people based in the East Midlands, although this is not an essential requirement of the role.

• If you have questions about the role, please contact us. Please note that the office is shut from 20th December – 6th January.

• Interviews are scheduled to take between 13 – 15th January.

About the Citizens UK and Living Wage Foundation

The Living Wage Foundation (LWF) was launched in 2011 to tackle in-work poverty. We encourage and celebrate employers that pay the real Living Wage- calculated according to the cost of living - through an accreditation programme. We have additional schemes which address other aspects of in-work poverty, such as insecure contracts and pensions. We also run local and national campaigns to promote the Living Wage in different sectors and regions. There is more information on our website: What do we do?

The Living Wage Foundation is one of several projects run by charity Citizens UK - the home of community organising. Citizens UK train and coordinate civil society leaders to work on the issues that matter to them.

Our culture is driven by our six organisational values: Solidarity, Kindness, Courage, Integrity, Inclusion, and Relational. You can read more here.

Please note, at the Living Wage Foundation, we take a deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Summary of Role

We are looking for highly motivated and organised individual to deliver our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process.

Responsibilities may change over time, but at present your day-to-day activities will include:

• Growing the Living Wage movement in the East Midlands. You will have remote support from a Senior Manager.

• Provide administrative support to a Programme Manager in an additional region (currently East London).

• Support one of our additional projects or schemes (such as our Recognised Service Providers, Living Hours, Living Pensions, Global Living Wage or Living Wage Funders)

• Additional responsibilities, such as: Working closely with colleagues across the Living Wage Foundation and Citizens UK, develop resources, facilitate meetings, coordinate events, represent LWF externally, contribute to our strategy, develop our policy, and prioritise your training and personal development.  

 Main Responsibilities

Living Wage Accreditation

• Support potential Living Wage Employers through the accreditation process, from dealing with initial enquiries to checking and processing their accreditation.

• Deliver a high-quality experience to accredited employers in your region and build strong relationships. Encourage employers to be advocates and engage with our additional schemes and campaigns.

• With help from the wider team, develop plans and build strategic relationships to grow the number of accreditations in your region.

• Review and monitor Living Wage policy issues and communicate these through internal and external facing guidance.

Project Support

• Provide support to projects which grow Living Wage accreditations and improve the quality of service offered.

• Engage with a diverse range of internal and external stakeholders to further project goals

• Support the growth and development of new and existing Living Wage schemes such as Recognised Service Providers, Living Wage Funders, Living Wage Places, Living Hours, Global Living Wage.

 Administration

• Respond to telephone and web-based enquiries by providing advice and guidance to employers and supporters.

• Provide administrative support for all aspects of the accreditation journey.

• Manage and keep information up to date on our administrative systems, including the Salesforce database of employers.

• Support the maintenance of our systems to ensure efficient processes

• Develop reports to enable effective monitoring and evaluation of our impact and progress against plans.

• Coordinate and administrate steering, advisory or leadership groups as required, including coordinating agendas, sending out timely papers, taking minutes and following up on actions.

Events and Communications

• Plan and organise events to celebrate and grow our network of Living Wage Employers, including playing an active role in the delivery of Living Wage Week and assisting other members of the team with event logistics.

• Represent and speak on behalf of the Living Wage Foundation at internal and external meetings and events.

• Develop or feed into employer resources including marketing materials, blogs, reports, templates and guides.

General

• Work with Citizens UK Community Organisers, members and leaders to promote civic engagement with and ownership of the Living Wage campaign.

• Responsibility for delivering agreed areas of the Living Wage Foundation’s work plan and leading on agenda items to report into team meetings.

• Feed into the Living Wage Foundation strategy and objective development.

• Work collaboratively with colleagues to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders.

  Personal Specification

(D) Desirable, (E) Essential

EXPERIENCE:

• A minimum of 2 years proven, comprehensive experience in an administrative role (E)

• Experience of managing and updating Salesforce or similar databases (D)

• Experience of delivering a range of high quality communications materials, including websites, reports, newsletters (D)

KEY SKILLS AND KNOWLEDGE

• Excellent time management skills with the ability to juggle a wide range of competing demands (E)

• Understanding of database and systems management (E)

• Ability to take in and interpret information and present in a succinct manner (E)

• Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders (E)

• Ability to act on own initiative to introduce and develop new systems as appropriate (E)

• Strong attention to detail  (E)

• Strong IT skills to include MS Office and database software (E)

• Understanding of the policy and campaign landscape in the UK (D)

PERSONAL ATTRIBUTES

• A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)

• A strong commitment to the Living Wage campaign and principles of Citizens UK (E)

 About the Application Process

The Living Wage Foundation is committed to being an inclusive employer. We would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith. We want our employees to be themselves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.  It’s important that our team represents the communities we serve, therefore we are particularly interested to hear from candidates who have experience of low pay.

At Citizens UK, we use Applied, an applicant-tracking recruitment system. Applied aims to overcome unconscious bias in recruiting. The responses are anonymised and reviewed by the panel. The Applied platform also asks some demographic questions before you start your application. Citizens UK cannot see individual demographic responses, only summary statistics to monitor our candidate pool for balance. Applied aims to give an equal chance to be hired irrespective of background. Candidates can opt out of answering the demographic questions.  

We welcome applicants from different backgrounds and will do our best to meet reasonable adjustments and access needs for disabilities during and after the recruitment process.  

Applicants must have the right to work in the UK as Citizens UK is unable to sponsor visa applications. Our community organisers work in the community and their employment is subject to satisfactory standard/enhanced DBS checks.  

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please contact us.

Got any more questions?    

If you would like further information on the role, the organisation, or our commitment to addressing under-representation and the development and progression of all colleagues, we would be happy to answer any questions, please contact us (Please note that the office is shut between 19th December – 6th January).

Global Health 50/50 (GH5050) is an independent, evidence-driven initiative to advance action and accountability for gender justice.

GH5050 was formed around a unique model which brings together the rigour of academic research, the knowledge of how policy change can occur and the momentum of advocates and communicators to catalyse progress on gender equality.

GH5050’s mission is ‘To improve health, well-being, and social justice through the promotion of human rights, particularly in relation to gender equality, by conducting research, disseminating the useful results of such research, and providing information, advice and advocacy.’

Established in 2017, GH5050 is a non-profit organisation (as a UK registered Charity) headquartered in Cambridge, UK, that initially focussed on the health sector and is increasingly active in other sectors, globally and at country level.

Context

Through our flagship annual report and Gender and Health Index, GH5050 provides the only bird’s-eye view of gender, inclusion and equality in the global health sector today. The report assesses 200 organisations across a core set of variables on policies and practices to tackle power and privilege imbalances within the workplace, the gender and geography of organisational leadership, and whether gender is considered in any organisations' external-facing programmatic or policy work.

Based on an approach honed over seven years, GH5050 is planning to now produce rigorous data on the state of gender equality within the finance sector where we will review approximately 200 organisations at the global level. We will subsequently apply a similar approach and methodology in the finance sector at the country level in at least one country. Working with research and advocacy partners, supported by a to be established advisory group, experts and a team of research consultants, GH5050 plans to leverage the data to engage with the assessed organisations directly. The work undertaken by GH5050 in the finance sector is part of a wider advocacy coalition supported by our funder aiming to drive organisational change for a more diverse, inclusive and equitable global finance sector.

The successful candidate for this post is expected to play an integral role in contributing to the growth of GH5050, as well as taking a leading role in developing, managing, growing and taking ownership for this exciting new area of work.

Role Summary

You will join a small and growing team of staff working at GH5050, taking responsibility for the first (and subsequent) Gender & Finance report(s) (title TBA). The role will involve: project design and management; overseeing and conducting research (and its quality assurance) and policy analysis; establishing and maintaining strong working relationships with partner organisations as well as with other GH5050 staff; and working with the communications team to ensure impactful dissemination, and engagement. These roles will be exercised at global and country levels. The post holder will share responsibility with the Senior Research and Impact lead for the management of research consultants engaged in the finance workstream.

We are looking for a motivated, collaborative and meticulously detail-oriented individual to join our team and encourage applications from people who meet the specification and are interested in taking on the tasks and responsibilities of this key role in GH5050.

Role Responsibilities

• Identification of a sample frame: Manage external consultants to identify a sampling frame of approximately 200 global organisations that represent the global finance sector and its sub-sectors, and subsequently develop a sampling frame, with a strong rationale, for identification of organisations at national level.

• Project design and management: Project manage the full process of developing the GH5050 Gender & Finance report, policy briefs, case studies of organisational change, and a range of outputs tailored to meet the goals of the GH5050 Strategy. Oversee the production processes from research and analysis to drafting and production of GH5050 outputs, and the research team and consultants. Work closely with the finance officer on budgeting and financial reporting.

• Team recruitment, leadership/management and research coordination: Hire, onboard and train teams of research consultants and provide regular capacity strengthening, support and quality control. Oversee and support the research team, develop project plans, arrange regular project meetings, and ensure that project deliverables are met and produced in a rigorous and timely manner.

• Internal communications: Take responsibility for maintaining regular and comprehensive internal communications within the Charity, reporting on progress and flagging any risks or challenges to project timelines (and how these will be addressed).

• Consultant management and liaison: Identify and recruit consultants for specific tasks to produce GH5050 outputs. Supervise consultants’ work to ensure timely delivery of high-quality outputs. Liaise with team consultants on various tasks during the report production process.

• Conduct research, data validation and analysis: Undertake research and data collection for reports and other outputs, including literature research on organisational policies and practices, policy content analysis and workforce data extraction. Provide quality assurance on the research findings produced by the team of researchers. Regular review of research methodologies.  Ensure the timely delivery of quality outputs, including on statistical analysis (in collaboration with the research and data officer), data validation, data visualisation, report writing (in collaboration with a professional writer), graphic design and layout, and the production of dissemination and communications materials.

• Database management: In collaboration with the data officer, manage, validate, clean and store large and complex datasets.

• Stakeholder management: Be a trusted first point of contact for organisations who are reviewed as part of the reports. This includes preparing and distributing formal communications to CEOs and a designated focal point within each organisation, responding to queries, and managing the process of data validation with organisations.

• Partnership building and management: Be responsible for ensuring a productive and equitable relationship with research partners, advocacy partners, and advisory/expert groups. Prepare reports for Trustees and funders.

• Report production: Prepare drafts of reports, including in collaboration with professional writers when appropriate, identify the key messages and key findings, develop data visualisations, provide or commission background and other written contributions, such as forewords and quotes. Liaise with web designers, who will build data validation platforms and a new website to host the reports, and report design teams.

• High-impact communication and dissemination: Work closely with the GH5050 and the Communications team as well as external communications partner(s) to develop strategic communication and dissemination strategies for these research outputs. This includes preparing compelling key findings and messages from report research and developing a range of additional communications outputs for key stakeholders including presentations, policy briefs, op-eds and papers for peer-reviewed publications and ensuring the delivery of public events and launches.

• Serve, as required, as the face of the Global Finance 50/50 initiative. 

Person specification 

Essential 

• PhD level qualification preferred. If Masters level qualification then equivalent and demonstrable relevant professional level experience

• Experience conducting mixed methods research, including innovative methods of data collection, indicator development, database management, and qualitative and quantitative analysis and interpretation

• Experience in research project management, ideally within an academic or policy environment.

• Experience of effectively managing a team, with excellent interpersonal skills and the ability to build collaborative professional relationships with a wide range of partners across diverse contexts, including whilst working remotely

• Knowledge of the global finance landscape, and ideally a good understanding of the key issues relating to gender and equality of opportunity in the workplace

• Excellent verbal and written communication skills in English, and experience producing clear, concise, engaging and evidence-led written outputs such as reports, policy briefs, academic papers and op-eds 

• Experience working independently and effective decision making to manage competing priorities and ensure projects are delivered on time and to a high standard

Desirable 

• High level of proficiency in MS Excel and experience in using a wide range of software, including data visualisation packages

• Experience in policy analysis and developing recommendations based on this analysis

• Proven intellectual/research contributions to the field of finance

• A network in the finance sector which extends beyond academic actors to practitioners and thought leaders

• Knowledge of gender and its relationship to: (i) the finance; (ii) and/or the research/evidence methods in (e.g. policy analysis); and/or (iii) approaches to organisational change, would be an advantage

Competencies

• Attention to detail and high level of accuracy

• Excellent organisational and planning skills

• Ability to work both independently and collaboratively within a multidisciplinary team

• Knowledge and experience in at least one research method relevant to the work of GH5050

• Ability to work to deadlines

• Self-starting skills

• An organised approach to time management

• Strong cultural competencies with experience in developing and maintaining research partnerships across a variety of disciplines, settings and contexts

• A commitment to social justice and gender justice

All Staff are required to:

• Demonstrate commitment to GH5050’s organisational values, including exercising high ethical standards and research integrity, with attention to teamwork and collaboration

• Ensure that they have read and understood all mandatory policies and procedures

• Uphold the Equality, Diversity & Inclusion and Anti-Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the charity

• Act always within the charity rules, policies, procedures, and any other statutory requirements

• Be proactive, bring ideas, suggestions and contribute to the improvement and development of the charity

• Undertake training as required

• Attend staff and team meetings as required, including in-person at the Cambridge office at least one or two days per week

• Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues and visitors

• To establish, foster and maintain close working relationships with other functions to allow swift resolution of issues and sharing of knowledge

• Undertake other duties and responsibilities as appropriate since all staff p

Our generous staff benefits include: 

• 28 days annual leave, plus bank holidays. In addition, we may provide 3 days leave over the Christmas and New Year period

• Flexible working arrangements – mainly remote working and with at least 1-2 days per week in the Cambridge office

• 5% employer pension contribution

• Employee assistance programme (EAP) via Health Assured

• Professional development and training

Luminary Mission

We exist to empower women who have experienced homelessness, domestic abuse, violence, or sexual exploitation, offering them the chance to rebuild their lives through training, employment, and community support. Our mission is to help women find their strength, embrace their ambition, and gain the skills they need to thrive.

Who we are looking for:

We’re looking for an experienced support worker to join our growing Progression Support team, providing specialist support for women who have experienced multiple disadvantages including gender based violence. Empowering them to move towards independence, employment and fulfill their potential. Work for an award winning social enterprise that helps women flourish and support them in the long term. Be part of a great, talented group of professional women.

Please Note: Due to the role responsibilities, it is a Genuine Occupational Requirement that the post holder is female, permitted under Schedule 9, part 1 of the Equality Act 2010.

Hours: 40 hours per week - usually 8 hours a day with 30 minute paid lunch
(Potential occasional evenings or weekends may be required but not often and by pre-arrangement only)

Location: Hybrid with a minimum of 3 days working onsite

Application Deadline: Sunday, January 5, 2025 (Please submit this application PLUS your CV as soon as possible, applications will be considered on a rolling basis as we receive them)

First Round Interview: Friday 10th January 2025 (online)

Second Round Interview: Monday 13th January 2025 (in person)

Key Job Responsibilities

• Provide individual support and build trusting relationships with our trainees, proactively arranging face to face and online support sessions, attending appointments with them and tracking their progression.
• Offer person-centred holistic support to trainees to become independent, using our ‘Independence Tracker’ to assess their needs and set targets on a regular basis.
• Nurture women’s engagement with Luminary’s vocational training programme, liaising with the training team to help 80% of graduates to complete a minimum of 80% of their vocational training. 
• Support women to complete the mentoring programme by proactively liaising with the Partnerships & Evaluation manager. 
• Support trainees to apply for employment opportunities and prepare for interviews to achieve positive work outcomes. 
• Support trainees during the apprenticeship process in Luminary cafes or bakeries, and support them with attending work experience days both at Luminary and at other external partners. 
• Liaise effectively with other agencies involved in the care of trainees to ensure their needs are sufficiently met. This includes attending meetings with external agencies and advocating on behalf or alongside women.
• Respond quickly to safeguarding concerns, reporting appropriately to the Luminary Safeguarding Officer and the local council as necessary, supporting the individual appropriately through the process.
• Keep detailed records of all case-working according to best practice and aid in safeguarding,  monitoring and evaluation. 
• Build relationships with local services relevant for signposting service users to, connecting women with opportunities in line with their support plan (eg specialist services, work experience, additional courses).
• Provide support to women in the Luminary training classroom during Phase 2 employment workshops to get the most out of the learning environment
• Deliver or facilitate group sessions including bi-weekly wellbeing workshops & support organising alumni events such as Christmas Party, Independence Party and Graduation. 
• Champion Luminary’s holistic understanding of wellbeing, which recognises the spiritual needs of those recovering from trauma. Signpost any women wishing to access chaplaincy-style support to Luminary Chaplains. 
• Assist the Senior Leadership Team in evaluating the services Luminary offers to report to funders, assist with completing new funding applications and internal monitoring.
• Contribute your experience of best practice to shape the way Luminary operates effectively

Job Requirements and Abilities

Necessary:

• Support work or social work experience
• Driven and highly motivated
• Passion for seeing women reach their full potential by providing employment support and guidance in building towards a positive, independent future.
• Relevant experience with client group - women affected by VAWG, experiencing multiple disadvantage
• Experience supporting an individual through safeguarding issues
• Person-centered approach to support that is trauma-informed and encourages ambition, empowerment and independence
• Personable and patient with excellent communication skills, both verbal and written
• Organized with record keeping, time-keeping, and communication
• Hard working and able to pick up new tasks quickly learn new things quickly
• Experience setting professional boundaries and investing in own mental wellbeing whilst supporting others
• Able to work independently and initiate tasks as needed; while also being able to work collaboratively in a team
• Due to the role responsibilities, it is a Genuine Occupational Requirement that this person is female
• Right to work in the UK

Desirable:

• Qualifications in social work/mental health related disciplines
• An IDVA/ISVA/IGVA Qualification
• Experience of the VAWG sector
• Experience delivering group sessions

Please ensure you will respect and apply with the Luminary Faith Policy

Perks & Incentives:

• Free barista coffee all day, every day
• 50% discount off all food & drink in our cafes plus family 
• 20% discount off online purchases (celebration cakes & merch)
• Competitive leave policies
• Regular opportunities for training and professional development
• Wellness Action Plan developed to keep you healthy at work
• Long-term service rewards including increased holiday and birthday cake!
• Staff socials
• Opportunities to be involved in press coverage of Luminary

The Worker Support Centre (WSC) is a Scotland based charity that promotes decent work and prevents exploitation. We support marginalised and isolated workers in labour sectors where there is a high risk of abuse and exploitation. We work in partnership with workers to build power to secure and advance workplace rights. We prevent human trafficking for forced labour by acting to reduce the risks of worker exploitation. WSC values include: respect for human rights, representation, transparency, equality and innovation. 

WSC support includes advice, mediation, advocacy and assisted reporting to enforcement agencies. Our worker engagement informs policy change activity to address harms faced by those in high-risk work. In 2023 and 2024 WSC activities were targeted at workers in seasonal agriculture on the UK Seasonal Worker visa (SWV). During this time, we provided advice, support, and information to 1031 people in relation to the SWV. WSC is now embarking on a new project to engage workers in health and social care to advance social care workers’ rights through worker education and power sessions. 

About the role

This role is focused on advancing seasonal agricultural and social care workers’ rights by supporting WSC’s policy and advocacy work. In this role you will support WSC meet two of its four core objectives to work together with workers to claim spaces for power and representation in decision making; and to build the field of knowledge about workers and their experiences to influence policy. As well as work delivered directly by WSC, our policy work includes coordinating with coalitions such as the Ethical Trading Initiative, the Seasonal Worker Interest Group and the Scottish Food Coalition.

WSC strives to achieve representation of individuals with lived experience of the issues on which we work at all levels of our organisation and actively promote applications from individuals with experience of the issues on which we work. 

Main tasks and responsibilities

Policy and advocacy

· Lead in the development of components of policy, ensuring engagement of workers and cross-organisational engagement.

· Identify emerging legislation and develop an influencing strategy.

· Lead key influencing moments and processes, working in collaboration with policy coalitions of which WSC is part.

· Draft worker-informed and evidenced briefings, submissions to consultations in support of worker policy priorities and engage closely with civil servants, Government officials and other decision makers on policy objectives.

· Support participatory engagement with workers to understand what democratic engagement platforms might best suit them and help create opportunities to influence processes.

· Track, assess, understand and respond to future legislative developments and the strategic direction being taken by UK Government, UK Parliament, Scottish Parliament and Scottish Government.

Stakeholder engagement

· Develop and maintain strong working relationships with senior stakeholders in Government, enforcement authorities and industry.

· Contribute to wider sectoral networks and groups, including attending meetings and setting joint policy strategy objectives.

· Provide high-quality support to the CEO and other senior staff with external stakeholder engagement, developing targeted briefings.

Participation

· Support WSC Peer Engagement Officers to conduct participatory workshops with workers to understand their concerns and to develop and articulate collective concerns through influencing strategies.

· Support participatory analysis workshops with workers to jointly analyse concerns articulated in order to establish standards workers would like to see upheld for seasonal workers.

· Support the review and documentation of barriers to democratic engagement for seasonal agricultural workers and migrant social carers.  

· Actively support workers to engage in advocacy, including by providing worker-centred briefings on advocacy processes and meetings, ensuring meaningful participation and leadership by workers.

· Support workers to create spaces for policy influence, engaging in actively listening to worker priorities and concerns.

General

· Support the whole organisation goal to integrate workers in all our work at all levels of the organisation.

· Ensure effective monitoring, evaluation and learning of our work including contributing to organisational processes.

Person Specification

1) KNOWLEDGE AND TECHNICAL SKILLS

• WSC Organisational knowledge, and/or knowledge of the issues on which we work: labour rights, migrant rights, organising, anti-trafficking and human rights.
• Technical understanding of policy specific to the subject areas on which WSC works, particularly opportunity scanning, strategic entry points and key stakeholders of influence.
• Legislation/Policy: The post-holder will lead on the development of policy, engagement with legislation in passage through parliament (UK or Scottish) and implementation of legislation.  Considerable liaison with external stakeholders is required, understanding on how policy/legislation is made and knowledge and understanding of its technical content is essential. 
• Influencing and advocacy: Proven ability to identify key stakeholders of influence and to form strong relationships of influence.

2) QUALIFICATIONS

• Degree level in public policy, law, or human rights or equivalent experience.
• Postgraduate qualification in public policy, law or human rights.
• A valid UK Driving license.

3) EXPERIENCE REQUIRED

• Technical professional experience in labour rights, organising, migrant rights and anti-trafficking -4 years
• Direct parliamentary experience with knowledge of UK and Scottish political systems - 2 years
• Engagement with people with lived experience of the issues on which developing policy. - 1 year
• Use of equipment and systems; Standard Microsoft suite; Microsoft Project - 1 year
• Experience of policy development - 2 years
• Fluency in English (verbal and written)
• Working competence in Russian or a Central Asian language.
• Experience of work in a precarious labour sector (eg seasonal agriculture, social care, hospitality or other) 

4) COMMUNICATION SKILLS

• Written communication:  A high standard of written communication on diverse, issues eg strategies, formal letters, briefings.Rep
• Report writing: The postholder must be able to prepare robust, concise, coherent, well argued policy reports.
• Oral communication: The postholder works with a wide range of external and internal stakeholders very often seeking to inform, influence, persuade.  This requires high level oral communication skills. 

5. PERSONAL QUALITIES

• Empathy with workers in high-risk labour sectors and the work of WSC
• Strong work ethic: A self-starter with high-energy levels, ability to use own initiative, prioritise, make decisions and implement them, function to deadlines.
• Ability to build and maintain collaborative and respectful relationships across the organisation.
• Ability to work flexible hours as required, to travel and spend occasional nights away from home.
• Sound understanding of equal opportunities.

Timeline:

· Applications to consist of a CV and supporting statement no longer than one side of A4 outlining how you meet the skills and experience required.   

Job Title: Peer Support Coordinator

Reporting To: Peer Support Team Leader

Location: Hybrid (Our offices are based at Phoenix Brewery, W10 6SZ)

Contract: Full Time, Permanent 

Salary: £24,000 per annum 

Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Competitive pension;
• Remote and flexible working;
• Excellent opportunities for training and career progression.

Closing date: 12th January 2025

Job purpose: To manage the delivery of a volunteer-led, one-to-one Peer Support service providing
emotional support, peer support and appropriate signposting and resources

Key Responsibilities

• Supporting The Mix’ volunteer body to deliver high quality one-to-one support services safely and efficiently
• Overseeing appropriate risk assessment and making decisions about when to breach confidentiality and provide relevant information to the police
• Assisting with the running and development of shift support and on-going training for Peer Support Volunteers
• Overseeing effective shift management including matching volunteers to service users based on
  lived experience
• Ensuring appropriate training and development of volunteers with our Youth Engagement Team
• Ensuring implementation of relevant policies and procedures, so services are delivered to the highest quality
• Contributing data analysis to ensure services continuously respond to service user needs
• Quality assurance of volunteers on the Peer Support Service
• Supporting reflective practice, self-care and a culture of continuous development
• Volunteer Management including regular check-ins and development of volunteers
• Resolving operational issues in the delivery of one-to-one support services
• Supporting coordination of the management of regular and or concerning contacts
• Providing one-to-one Peer Support sessions as required
• Engaging volunteers on shift to create a meaningful, engaging and positive experience in the Peer Support Space
• Supporting volunteers with tech and troubleshooting as required

Person Specification

Essential

• Experience or interest in delivering support services via digital channels
• Lived experience of mental health needs and/or being part of a marginalised/protected community and/or having supported someone with this and/or having used services directly
• Lived experience of navigating issues such as bullying, relationship breakdowns, navigating exams and the education system, being a young carer, etc
• Passionate about supporting people who might be experiencing issues such as sociological, emotional or financial distress
• Experience of delivering support services to under 25s
• Ability to manage multiple tasks simultaneously, to work flexibly and to work calmly under pressure
• Ability to maintain effective boundaries while delivering a service with empathy
• Ability to carry out objective risk assessments, liaising with emergency services as needed
• Strong demonstrable interest in the issues which affect young people
• Proven ability to deliver continuous improvement to services in response to service user need
• Understanding of how to retain, train, motivate and develop volunteers
• Good understanding of safeguarding, confidentiality and safe working practices
• Self-starter with the ability to work on own initiative and as an active team member
• Excellent written and oral communication skills

Desirable

• Passionate about supporting young people with the tools, resources and skills to harness their own recovery through resilience building
• Line management or volunteer management experience
• Experience of multi-channel support services including email and webchat
• Experience of using Salesforce or equivalent VOIP/CRM systems
• Project management experience

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Responsible to: Project and Greater Manchester Programme Manager

Salary: £24,960 per annum

Holiday entitlement/Pension: Holiday entitlement will be 33 days per annum (inclusive of Bank Holidays), Employee Assistance Programme and access to an employee perk-based platform. The Tutor Trust also provides a contributory Government-backed NEST pensions scheme, which is offered to our employees after the qualifying period.

 About Tutor Trust

We’re a proudly Northern charity that believes in equity in education. We do our bit to achieve that by partnering with schools and education providers, to enable their young people to work alongside inspiring and motivating tutors – an opportunity they may not otherwise have. 

We know that our high-quality tuition helps improve young people’s academic attainment, wellbeing, and self-confidence, and supports their personal aspirations. 

Over the past four years, we’ve had an opportunity to reach more young people than we have before through government funding of the National Tutoring Programme. This is now wrapping up and we’re at a pivotal moment, ready to engage new school partners, donors, peers in the sector and the new Labour government.

 Our values

What we stand for and practise in everything we do at Tutor Trust:

We believe in fairness

We are passionate about making a difference

We are inclusive and supportive

We are quality-focused

We are ambitious

We learn

 Benefits of working at Tutor Trust 

•  Hybrid work model (2 days in the office) 
• Competitive leave - 33 days per annum (inclusive of Bank Holidays, pro rata) 
• Flexible working including Time Off In Lieu (TOIL) 
• Health and Wellbeing (Employee Assistance Programme, 24-hour GP service, mental health support and benefits platform, Perkbox) 
• Enhanced Family and Sick Leave (after a qualifying period). 
• Recognition and Culture (Thanks & Recognition, Highlights, team events) 
• Learning and Development (knowledge sharing, staff-led groups

Job Purpose

The Programme Coordinator post is an exciting role with Tutor Trust. You will assist the Programme Manager by liaising with local schools and organising tuition within the Manchester area. This will include attending meetings, coordinating tuition sessions and arranging tutor cover.

You will also support the tutor recruitment and training process and help to ensure that it runs smoothly. You will also maintain and improve systems for the benefit of all our tutors, including ongoing tutor support.

 Main Functions

· Assist with setting up and managing tuition assignments across multiple schools/ colleges across Greater Manchester.

· Input tuition related data into our Tutor Trust systems to support quality and impact

· Represent Tutor Trust in introductory meetings between tutors and teachers in schools and online

· Assist with general office functions in Manchester

· Assist in developing closer relations between tutors and opportunities for networking and working together

· Assist in the quality assurance, development and delivery of training for tutors and assist in the recruitment process for new tutors, including short listing and interviewing

· Take part in general induction presentations and other events to promote the Tutor Trust both internally and externally

· Help with preparation for Tutor Trust events aimed at a range of stakeholders

· Participate in project work

· Assist other staff to complete a variety of administrative tasks that enable the Trust to operate effectively and efficiently

· Any other duties commensurate with the grade and nature of the post

Person Specification

 Good candidates for this role will be high achievers, with excellent IT and English skills, diplomatic and inter-personal skills and plenty of initiative.

 Skills

· Can demonstrate experience of administrative skills in a previous role (either paid or voluntary.)

· Excellent communication skills with ability to establish a rapport and communicate effectively with stakeholders at all levels and from all sectors

· The ability to work under pressure to cope with multiple demands and deadlines, to work fast and to a consistently high standard

· Be a team player but also able to work independently when required to do so

· Excellent organisational skills

· The ability to manage office systems and contact databases and to use them effectively

· Be able to write fluently, to think clearly and to grasp new concepts quickly.

· To be fully IT literate, particularly to be competent with Microsoft Excel and Access

· Educated to degree level is desired but not a requirement.

Attributes

· Demonstrate a commitment to the goals and drivers behind the Tutor Trust

· Enthusiasm and ability to contribute to the successful development of the Tutor Trust

· Have excellent communication and interpersonal skills

· A willingness to work unsociable hours when required

· Willingness to undergo DBS clearance and be committed to Safeguarding children

· Be a team player

· Have strong organisational skills with a commitment to accuracy and attention to detail

· Be able to prioritise and manage tasks

· Experience of tuition/working in schools/working with young people is desirable but not essential

· Knowledge of Manchester is desirable but not essential

 APPLICATION INFORMATION

The job is based on a permanent contract (after a successful 3-month probation period). Your regular place of work will be the Tutor Trust Office Manchester, however the position will also involve regular travel to our Manchester schools. This is a full-time position (36.25 hours across five days a week).

Closing date for applications: Friday 3rd January 2025

Interviews to be held: w/c Monday 13th January 2025

Salary: £24,960 per annum & Contributory Pension

Start date: ASAP

Candidates are required to complete an application form and supply a cover letter outlining how they meet the requirements of the role. You must also complete the attached Equal Opportunities Monitoring Form.

To apply, please email all documents to our careers email address enclosed within the attached Job Description

The Tutor Trust is an Equal Opportunities Employer.

All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

For further information please explore The Tutor Trust website.

All positions at The Tutor Trust are subject to satisfactory references and enhanced DBS check.

The Tutor Trust is committed to safeguarding and promoting the wellbeing of all children, and expects our staff and volunteers to share this commitment.

We are looking for a Community Organiser to join the team in Tyne & Wear, building the power of local communities.  The role will work across the whole Northeast region.  They will support local organising and have a specific focus on organising with schools, educational establishments and young people.  Primary responsibilities will include institutional development; finding and developing new leaders; delivering training; recruiting new members; developing core teams in member institutions and supporting community leaders to take action on issues of shared concern. 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems. 

At Citizens UK, our organisers and project staff work within communities and ‘organise across difference’. There are various project roles and management, operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context, and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

With your passion, energy, and commitment to democracy, you will support communities to build the power they need to win justice and make a real and lasting impact.  Join us in the fight for a wealthier, healthier and fairer Northeast. 

A Community Organiser is responsible for the day-to-day development or maintenance of a Citizens alliance or small chapter. Supported by a more experienced Organiser, they have considerable independence and responsibility for external political and media relationships. They take responsibility for financial issues and staff and community training; and may oversee a budget or manage a colleague. A Community Organiser is a practitioner of the craft of broad-based community organising methodology, and focuses on the building of relational power, the recruitment and retention of dues-paying institutions, the development of leaders, the strengthening of member institutions, leader-led public actions, and the winning of systemic change. 

Main Responsibilities 

Working as a Community Organiser in Tyne & Wear Citizens, reporting to a Senior Organiser, your main responsibilities will include: 

Community Organiser for Tyne & Wear Citizens 

• Work as part of a team of organisers across Tyne & Wear 

• Support school and educational institutions across Tyne & Wear Citizens to focus upon institutional development and strengthen civil society. 

• Work with member institutions of faith, education and community and support a cycle of research, action and evaluation. 

• Recruit educational institutions into the alliance 

• Build relationships and support strategic partnerships with educational institutions (Universities and MAT Trusts) 

• Support community leaders to engage with regional and national campaigns 

Build relational power to further the goals of CUK 

• Develop a comprehensive power analysis for Tyne & Wear Citizens 

• Develop and grow a substantial network of key influencers at a local level, including journalists; taking the initiative to establish new relationships as required 

• Conduct at least 3 121s a day in order to develop relationships with leaders; ensuring a deep understanding of their concerns. 

• Tell a wide range of Community Organising stories effectively in order to influence others and achieve CUK’s goals 

Identify and develop relational leaders prepared to act with others for the common good 

• Identify and discern actual and potential leaders with the passion and ability to drive change

• Achieve significant development of primary and secondary leaders; nominate new leaders for training on the core taster curriculum and for National Training

• Successfully lead training on the core taster curriculum at a local level and teach a variety of sessions on the National Training course 

Strengthen institutions and develop BBOs 

• Ensure good understanding of the basic interests and traditions of typical member institutions 

• Organise a full local alliance or a large cluster of up to 15 standard member organisations or up to 5 strategic partners to work together on shared issues, including a Leadership Team 

• Support pre-existing core teams and create/develop new core teams to provide leadership for multi-institutional campaigns 

• Run institutional development campaigns in a range of types of organisation 

Support leaders through the Cycle of Action in order to create change 

• Take the staff lead on major actions and campaigns at a local level; aiming to achieve multiple large local wins 

• Develop and facilitate action planning teams at local level 

• Develop strategies for significant local impact; with comprehensive plans and tactics 

• Organise and support local actions, ensuring publicity, and facilitating negotiations

• Evaluate the effectiveness of actions; demonstrating ability to incorporate lessons learned into future actions 

Contribute to CUK’s financial viability through effective fundraising & financial management  

• Recruit new dues paying institutions; negotiating annual membership fees and letters of understanding as required 

• Contribute to fundraising by securing £40k-£60k per annum overall, at least half of which must be ‘hard money’ from the recruitment and retention of member institutions.

• Manage the budget at Chapter/campaign level, incl. setting/ monitoring of budgets, and ensuring dues are collected in a timely manner 

Contribute to effective teamwork 

• Be proactive concerning personal professional development and wellbeing, i.e. by reading widely, developing a healthy work-life balance and demonstrating ability to reflect on own organising craft and improve on self-identified weaknesses 

• Demonstrate ability to work effectively with colleagues and participate in a team; contribute to the learning of other Organisers 

• Lead other Organisers or Associates in a manner that supports high performance by providing clear expectations and providing proactive support, encouragement, and mentorship 

• Effective line management of associate organisers

• Produce all required reports and follow CUK’s procedures on time and to the required standards 

Participate in the development of the craft of Community Organising and play a role in the Guild of COs 

• Schedule an average of at least 3 1-2-1 relational meetings into your daily schedule as a core part of your professional practice 

• Commit 10 working days pa (pro rata for part-time staff) to the preparation, delivery and evaluation of Citizens UK National Community Leadership Training; 

• Participate in a Guild Team and help it develop as a Community of Practice that enables Organisers across the UK to develop their skills and experience. 

Person Specification 

REQUIREMENTS 

ESSENTIAL 

DESIRABLE 

QUALIFICATIONS 

Bachelor’s degree in any subject or equivalent(D)

Evidence of further and continuing study including a possible professional qualification (D)

EXPERIENCE 

At least one-year employment track record of successful Organising (E)

Experience of carrying out a power analysis and using the results to initiate new relationships (E)

Experience of successful fundraising (E)

Experience of setting up a new or consolidating an existing project (E)

Clear evidence of campaigns won and volunteers developed (E)

Experience or organising with schools and young people (E)

KEY SKILLS AND KNOWLEDGE 

Ability to inspire, motivate and lead (particularly people who are different than you) (E)

Ability to organise yourself and others and to work responsibly in an unstructured environment (E)

Financial management skills including ability to set and manage a budget (D)

Ability to use imaginative strategies to help improve disadvantaged communities (E)

Ability to plan and organise under pressure (E)

Ability to work with and relate to all types of people (E)

Ability to teach and run workshops (E)

Ability to develop the potential of others (E)

Ability to communicate well verbally and in writing (E)

PERSONAL QUALITIES & VALUES 

A passion for justice (E)

A positive enthusiasm for working with faith congregations, trade unions, schools and other community organisations (E)

An interest in and experience of politics and public life (E)

Able to work in a team (E)

Willingness to work within accountable relationships (E)

Self-motivated and adaptable (E) 

The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are reviewed each 3 years. 

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.Job Title: Head of Enabling Services

Location:  Pathway Project Lichfield Office Based

Salary: £ 30,000- 33,000  

Hours of Work: 37.5 Hours per week 9am x 5pm

Responsible to:  Chief Executive Officer (CEO)

Responsible for: Fundraising and outreach, data, volunteers and general office team

Direct Reports:  4

This role is open to women only

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.

We offer a range of support services and run two refuges in confidential locations.

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us.

Pathway Project believes in working as a cohesive team and are service user led.

Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy.

We are currently evolving a bold new strategy and a passion  for excellence in service delivery.

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the office-based functions that enable Pathway Project to undertake client facing work, she will provide direct line management for the Pathway Project Data analyst, Fundraising, Office administration and Awareness teams.  She will be responsible for the delivery of high-quality support to the volunteers who choose to support our Charity whilst ensuring staff and volunteers are well trained to deliver their roles to the best of their ability.

She will collaborate with colleagues to drive the fundraising potential through networking and links within the local community whilst capitalising on all donations of goods, time and funds.

She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality support services and creating a working culture where all are valued and encouraged. 

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

DUTIES OF POST

1. STRATEGY, PLANNING AND CONTROL

a. To contribute to the setting of long-term Objectives, along with the CEO & Board.

b. To contribute to and implement the volunteer strategy to ensure the Charity is offering quality volunteering experiences.

c. To contribute to and implement the outreach and fundraising strategic plan to ensure the Charity is optimising fundraising.

d. To support the Charity to operate to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

e. Ensure Pathway Project reports to funders are accurate, timely and all reporting is aligned to funder requests.

f. To contribute to and implement the training strategy to ensure the Charity is offering quality staff and volunteer training and development.

2. FINANCIAL MANAGEMENT 

a. To manage a budget for volunteers and fundraising ensuring return on investment can be quantified and resources are capitalised on.

b. To provide financial oversight on proposed fundraising activities or projects, including consideration on cost, ROI and income source where applicable.

c. To efficiently manage and procure goods that will create and generate income and report on the ROI for these goods.

d. To manage the recording of all donations of goods, services or products and ensure accurate reporting of donation usage.

e. To support the CEO in the sourcing of funding opportunities and complete any required applications and data returns as per funding guidelines.

3. GOVERNANCE & REPORTING 

a. To work with the CEO to produce reporting to the Trustee board that shows an accurate reflection of the charity’s performance.

b. To support in the development of a suite of monthly reporting for the Charity to funders.

c. To ensure funder and grant maker reporting is submitted efficiently and accurately in a timely manner as per the funder’s requirements.

d. To maintain up to date policies and procedures in respect to your areas of business.

e. To provide support and guidance to the CEO in all aspects of enabling services.

f. To ensure accurate record keeping and data security.

4. LEADERSHIP 

a. To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b. To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

c. To work with the team, CEO and Board to provide a safe, and motivating work environment.

d. To provide line management to all staff within enabling services including the data team, fundraising and administrative teams. 

e. To ensure monthly supervisions are completed for all staff and volunteers

f. To provide direct specialist advice and support to line managers who supervise volunteers or student placements.

5. COMMUNITY ENGAGEMENT

a. To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b. To lead the community engagement and fundraising team to deliver the funding strategy and to create a pipeline that supports the charity to generate income through community-based fundraising, grants, donations and activities.

c. To deliver income generation through the development of a Community Fundraising Group supported by volunteers.

d. To support Pathway Project CEO, managers and Community Engagement Team with driving Pathway Projects social media agenda in order to build community support.

e. To lead the community engagement team to create strong links within the community

f. To attend meetings in the community as and when appropriate. including out of normal office hours if necessary

6. GENERAL MANAGEMENT AND ADMINISTRATION

a. To arrange enabling services team or wider staff meetings.

b. To ensure volunteers are recruited and inducted into their new roles effectively with formal role profiles.

c. To ensure there is a formal CPD route for volunteers and we offer the right training at the right time.

d. To ensure there is a formal training plan for staff who supervise volunteers so that every volunteer gets a fantastic experience at Pathway Project.

e. To ensure a record of staff training is maintained and training opportunities are explored regularly.

f. To ensure the volunteer policy and all procedures remain up to date and fit for purpose.

g. To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

h. To help support the continued use and development of OnTrack case management and database system throughout Pathway Project to ensure the system generates the data that we need to evidence performance.

i. To ensure the safe operation of general office services at the Hope Centre.

j. To deputise for the CEO where required, alongside other management.

7. OTHER DUTIES

a. To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b. To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c. To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d. Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e. Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project. 

f. Maintain effective networks with all principal supporters and stakeholders.  To actively seek opportunities to expand and promote the role of Pathway within the local community. 

g. Undertake any other duties that may reasonably be required from time to time. 

Person Specification

Essential

Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector.

Experience in managing teams at a high level with strong team building and leadership skills.

An understanding of compliance, quality assurance  and continual service improvement.

Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards.

Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines.

Experience of working in an environment with confidential data

The ability to write  impactful, clear and concise  applications for bids, grants, trusts and foundations.

The ability to lead teams to demonstrate excellent customer service  delivery for all stakeholders, clients and partners.

Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting

Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision

Experience of working with and developing teams of volunteers

An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.

An understanding of and a commitment to equal opportunities in employment and in-service delivery.

 Desirable

Experience of or a good understanding of funders, reporting structures and the expectations placed on charities by funders.

Strong and confident networker who builds effective relationships.

Experience of working to and with budgets and managing budgets to ensure best value for money.

The ability to write  impactful, clear and concise  applications for bids, grants, trusts and foundations.

A desire to be part of a process to develop better responses to domestic abuse and evidence of a commitment to this area.

This job description may be subject to review and amendment.  The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved.

The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures.

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

Applications must be completed and submitted by

5pm on Monday 27th January 2025

Interview date will be Friday 21st February 2025  by invite only

Please complete the online application form found here and email a copy of your CV and a supporting statement covering letter

Responsible to : Chief Executive Officer (CEO)

Responsible for : Client facing teams including domestic and sexual abuse support workers, helpline, counselling, safe accommodation and children’s teams. (Direct Reports: 6)

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire. We offer a range of support services and run two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us. We believe in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year.

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion  for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the delivery of a compliant and effective operation, she will provide direct line management for the Pathway Project domestic and sexual violence support, outreach and helpline teams. She will be responsible for the delivery of high quality support within the safe accommodation sites and excellent quality of service within Pathway Projects counselling provision. She will have a focus on excellence and understand the drive for continual improvement and increased performance. She will collaborate with colleagues to drive the development and maintenance of networking and fundraising links within the local community. She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality services to service users, and creating a working culture where all are valued and encouraged.

DUTIES OF POST

1. STRATEGY, PLANNING AND CONTROL

a. To contribute to the setting of long-term Objectives, along with the CEO & Board.

b. To implement and deliver the strategic plan for the operation, adhering to regulatory and financial controls.

c. To ensure the Charity is operated to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

d. Ensure Pathway Project remains responsive to the needs of its service users, staff and trustees and can demonstrate the value of the services provided and the impact of its work.

e. Be an expert on matters relating to Domestic Abuse, and best practice in supporting end users.

2. FINANCIAL MANAGEMENT

a. To be accountable for the delivery of the operation, within defined financial criteria, including business plan & cash flow targets.

b. Support the CEO in providing oversight on the wider financial performance of the Charity.

c. To understand the income generation strategy and collaborate to develop it as required.

d. To support the CEO in the sourcing of funding opportunities and complete any required applications and any required data returns as per funding guidelines.

3. GOVERNANCE

a. To work with the CEO to lead and manage the Charity in accordance with the articles of association and in line with the obligations of the Charity Commission.

b. To support in the development of a best practice operating infrastructure, to allow the Trustee Board to fulfil its statutory responsibilities and exercise effective control.

c. To maintain up to date policies and procedures.

d. To provide support and guidance to the CEO in all aspects of the running of the charity.

e. To ensure accurate record keeping and data security

4. LEADERSHIP

a. To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b. To ensure robust recruitment and training processes are in place.

c. To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

d. To monitor and manage the quality of service delivery.

e. To work with the team, CEO and Board to provide a safe, and motivating work environment.

f. To provide line management to all staff who deliver client facing services including domestic and sexual abuse teams, safe accommodation team, counselling team and children’s services.

g. To recommend improvements in the management structure of the teams, including consideration of the overall delivery to budget.

h. To ensure all HR records and practices are maintained, utilising the support of external HR resource where required.

i. To ensure monthly supervisions are completed including assessment of case management on OnTrack.

j. To work with Head of enabling services to ensure volunteer contribution to the client based services is maximised.

5. COMMUNITY ENGAGEMENT

a. To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b. To link into the Head of enabling services around income generation and the development of a Community Fundraising Group supported by volunteers.

c. To support Pathway Project CEO, managers and Community Engagement Worker with driving Pathway Projects social media agenda in order to build community support.

d. To be Pathway Projects front facing liaison for community fundraising and support.

e. To attend meetings, as and when appropriate. including out of normal office hours if necessary

6. GENERAL MANAGEMENT AND ADMINISTRATION

a. To arrange outreach team/staff meetings which positively support the team.

b. To attend management meetings, and where required, Board or Sub Board meetings.

c. To take part in the equitable recruitment of new staff, to deploy existing staff effectively and to motivate and manage the activity of staff ensuring that they effectively contribute to the achievements of Pathway goals and to their own personal development .

d. To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

e. To help support the continued use and development of OnTrack case management and database system throughout Pathway Project.

f. To ensure the Pathway maintains strong links with local agencies and helps support the domestic abuse agenda through sharing of data and attendance at meetings.

g. To deputise for the CEO where required, alongside other management.

h. To lead on operational projects for the organisation as the main point of contact and oversee work that needs completing, e.g. maintenance of building, service contracts alongside the Finance Manager.

7. OTHER DUTIES

a. To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b. To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c. To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d. Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e. Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project.

f. Maintain effective networks with all principal supporters and stakeholders. To actively seek opportunities to expand and promote the role of Pathway within the local community.

g. Undertake any other duties that may reasonably be required from time to time.

Person Specification

Essential

• Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector 
• Experience in managing teams at a high level with strong team building and leadership skills 
• An understanding of compliance and continual service improvement to ensure quality assurance and service improvements 
• Experience of or a good understanding of Funders, reporting structures and the expectations placed on charities by funders 
• Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards. 
• Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines. 
• Experience of working in an environment with confidential data 
• The ability to lead teams to demonstrate excellent customer service delivery for all stakeholders, clients and partners. 
• Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting. 
• Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision 
• An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.
• An understanding of and a commitment to equal opportunities in employment and in-service delivery.