Senior Digital Manager Month Jobs in Battersea, Greater London

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.

 Supporting the Direct Marketing Manager in delivering growth in income through St John Ambulance’s direct marketing Retention programme via a range of campaigns. You will focus on supporting the Retention strategy which includes using data and insight to deliver across a variety of channels including digital, email, social media, direct mail, telemarketing and SMS.

You will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

About You:

Having worked in a third sector direct marketing role previously, you will have experience running effective national and regional campaigns using a variety of fundraising channels including digital, email, social media, direct mail, and telemarketing. With your good organisational and time management skills you’ll be able to meet deadlines and manage conflicting priorities under pressure. 

You will have knowledge of usability testing, user research methods and conversion rate optimisation as well as an understanding of fundraising regulator guidance, gambling commission compliance and GDPR. 

About The Role

• Manage the delivery of all Retention campaigns from concept through to evaluation, using data and insight to drive creative and production, drawing up schedules, and managing the approval processes
• Work collaboratively with data teams to ensure effective use of supporter profiling for delivery across a range of Retention campaigns
• Manage relationships with external agencies including media houses, designers and printers; to negotiate costs and relevant performance reviews
• Responsibility for collation of all KPI tracking, trend analysis and activity results that feed into the team’s reporting and performance structure 
• Work alongside the Content team to research and develop retention. To gather information, case studies and photos for use in all direct marketing campaigns. Where appropriate, to liaise with external agencies such as designers and copywriters

Please see the job description for more detail 

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please apply below. 

About Us:

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion. 

  We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Company: Royal Statistical Society
Salary: £28 to 32k pro rata
Location: London/ hybrid

Line manager: RSS Journals Manager

Line management responsibility: None

Term: Permanent, part-time 21 hours per week (flexibility around days and hours worked)

Background:
Our vision is a world where data is at the heart of understanding and decision-making.

Founded in 1834, the Royal Statistical Society (RSS) is one of the world’s leading organisations advocating for the importance of statistics and data. We’re a professional body for all statisticians and data scientists – wherever they may live.

We have more than 12,000 individual members in the UK and across the world. As a charity, we advocate for the key role of statistics and data in society, and work to ensure that policy formulation and decision making are informed by evidence for the public good.

We are looking for an outstanding candidate to join the publications team in the Digital and Content department of the Society. Working as part of a friendly, professional team, you will support the Journals Manager who oversees and manages the full journal development and delivery process.

The Journal of the Royal Statistical Society consists of three world leading, peer-reviewed scientific journals of statistics and data science, and we have just launched a new, open access journal – RSS: Data Science and Artificial Intelligence. With our 5-year strategy and the focus on impact in all aspects of the Society’s work, this is a great opportunity to get involved in journal delivery and development, and to further develop your experience within journal publishing.

Pension and benefits: Our defined contribution pension scheme can be joined after three months in post. Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%). A training budget, season ticket loan, cycle to work scheme and employee assistance programme are also available.

Location: The RSS office is in central London and currently open twice a week. We offer flexible working arrangements and office attendance is encouraged but not mandatory depending on the role. In person attendance for certain meetings is required (including all staff/team meetings and governance/committee meetings that take place in person). Limited travel within the UK and internationally may be required.

Working hours: 21 hours per week (pro-rated). Applications for job shares and flexible working will also be considered.

Holidays: 25 days per annum (pro-rated), plus bank holidays and an additional close down between Christmas and New Year.

Probation: This post is subject to a six-month probation period.

Job purpose:
To support the Journals Manager who oversees and manages the full journal development and delivery process. This includes securing excellent relations with publishers, editors, editorial panels, trustees and authors as well as developing journal strategy in conjunction with many of the same stakeholders. 

Key responsibilities:

Support and provide administration for the Society’s editorial panels, Journal Webinar Advisory Group, Discussion Meetings Committee and Publications Network

• Proactively support the editors, chair and members of journal committees and groups as directed by the Journals Manager. This involves developing credible relationships with these stakeholders and the publisher and working to support the Journals Manager to facilitate regular meetings, elicit and disseminate papers, reports and analyses prior to meetings and taking notes/writing of minutes
• Coordinate the process of appointing new associate and joint editors as directed by the Journals Manager and update the membership of journal committees and groups in the Society’s CRM system and other repositories
• Design, develop and deliver a programme of journal webinars, working with the Journal Webinar Advisory Group to select papers, invite the authors and agreed discussants, arrange the meeting and rehearsals, and publicise the events
• Work with team members to promote journal content, news, events and innovations to RSS members

Support journal editorial and production processes

• Liaise regularly with the publisher’s editorial office to ensure the smooth running of the journal peer review process and effective support of editors, reviewers, and authors
• Provide support for the journal production process managed by the Journals Manager and delivered by Oxford University Press (OUP), intervening as necessary to ensure reported problems are quickly and effectively resolved
• Provide reports to the Journals Manager and RSS senior management as required on journal activity plans and performance, including regular collection and updating of journal KPIs.

Journal development

• Support the development and delivery of the annual marketing strategy and associated activity planning by OUP and with other RSS management and stakeholders, including the support of marketing and fundraising initiatives
• Support the journals’ continuous development programme, contributing to the identification and implementation of agreed improvements and innovations
• Actively support all aspects of the new journal and its future development
• Review and update the journals publications pages on the Society’s website and the RSS/OUP hub.
• Organise, publicise, deliver and evaluate RSS journal events, specifically the Journal webinar and Discussion Meetings to proactively support the committee membership and stakeholders, upholding the RSS brand and professional reputation
   

General administration

• Write/update descriptions of processes (Standard Operating Procedures) for which you are responsible and share in relevant organisation folders

Person specification:
Essential

• Knowledge of publication processes, preferably gained through experience working to produce a learned journal
• An understanding of the issues facing peer review journals and an understanding of open-access publishing
• Strong communication and writing skills with high attention to detail, able to communicate confidently and concisely with a wide range of people
• Excellent organisational, coordination and planning skills with the ability to prioritise workload and deliver to deadlines
• Experience of organising meetings including the preparation of agendas, circulation of papers, production of minutes and coordinating actions
• Ability to work on own initiative as well as being part of a high-performing team
• Computer literate (Microsoft 365, Dynamics CRM) and ability to adapt to changes in technology
• Ability to work flexibly and cooperatively with team members and members of the RSS, many of whom volunteer their services. NB: the RSS has a flexible working policy but some meetings and events involve being present on set dates and times
• Excellent problem resolution skills
• Committed to on-going personal and professional development

 

How to apply for the role
Please submit your CV and a covering letter to Judith Shorten, RSS Journals Manager, at the email address detailed on our website.

The deadline for receipt of applications is 12 November. 

We may arrange interviews before the deadline has passed.

The covering letter should be a maximum of two sides of A4 and cover why you are interested in the role as well as how you meet the job specific competencies.

Any questions about the role should also be directed to Judith Shorten at the above email. Likewise, if you are interested in applying but cannot do so until nearer the deadline, please email Judith to register your interest.

ABOUT THE ROLE

Data analysis plays a key part in supporting City Harvest growth and success. We are investing in our technology and data and are now in the process of consolidating several business applications onto the Dynamics 365 platform and standardising Power BI as a reporting tool.

We are recruiting for a Data & Impact Analyst to join the Finance and Data team. This is a new role to our charity which will act as an interface to other departments, to provide meaningful data and insights into the impactful work that we do.

ABOUT YOU

You will be a trained and technically skilled data analyst, experienced with Power BI as a reporting tool and familiar with Dynamics 365 as a CRM platform. This role requires confidence in working across different areas including data management and reporting, systems administration and maintenance. You will be able to effectively demonstrate and present your findings into meaningful data insights, actions and conclusions.

Microsoft Dynamics 365 will be rolled out in the first few months of 2025, and you will be involved in its roll-out and implementation.

You will have problem-solving skills with a positive, innovative and proactive "can-do" attitude, which will allow you to develop and shape this new role to make it your own.  You will have commitment to the mission, vision and values of City Harvest, as well as a commitment to equality, diversity and inclusion.

KEY RESPONSIBILITIES

Database Maintenance and Development

• Database development, administration and maintenance, using Microsoft Dynamics 365.

• Support improving and developing data quality processes, carry out regular audits to identify and correct gaps and issues.

• Provide 1st level assistance and hands-on support to users and departments on how to access and use the system e.g. creating guidance documents/videos.

Database Analytics, Reporting and Impact

• Develop comprehensive impact reporting and KPI frameworks using Power BI and Excel, tracking the effectiveness of our charitable activity.

• Support Fundraising, Food, Community Impact and other departments by creating reports that provide meaningful insights from data, contributing to informed decision-making and strategy formulation. Supporting the Senior Leadership Team with actionable insights to drive improvements.

• Communicate effectively the results of the analysis and follow up on requests with teams and stakeholders from across different areas of the charity. Adapt communication to the different type of stakeholders.

Supporting launch and roll-out of Microsoft Dynamics, while using existing legacy systems

• Support the build, launch, and roll-out of Microsoft Dynamics across the organisation during the first half of 2025.

• Use the existing legacy database systems to perform financial analysis and produce reports to support other departments with their data needs.

IT, data management and security

  •    Working with the IT support provider to help with IT infrastructure and systems.

  •       Ensure all activities are compliant with legal and regulatory standards including GDPR and data protection        procedures.       

  •        Oversee information security

DESIRED SKILLS & EXPERIENCE

Knowledge & Qualifications

• GCSE (or equivalent) in English and Maths

• Relevant degree / qualification

• Knowledge and/or experience of impact evaluation

• Accounting and finance knowledge (desirable)

Skills & Abilities

• Highly Proficient in IT software/digital technologies such as Microsoft 365, Microsoft Office, databases, AI, data analysis software (e.g. Power BI etc.)

• Excellent data reporting and analytics skills

• Ability to identify trends and patterns in data sets

• Ability to present and prepare presentations using PowerPoint

• Effective time management, planning and prioritization skills

• Ability to perform financial analysis tasks

• Excellent numeracy skills and attention to detail

Experience

• Experience of maintaining CRM systems and databases

• 2 years’ experience in managing and administrating Microsoft Dynamics 365

• Strong experience and expertise in developing reporting using Power BI and Excel

• Experience in troubleshooting and delivering training on technical systems

• Experience of large data sets and proactively identifying data issues and areas for development

• Experience of using analytics to monitor and improve performance

• Experience of reporting for internal or external stakeholders

Soft Skills

• Proactive and resourceful with plenty of initiative

• Innovative with a solution focused approach

• Flexible approach and a hands-on attitude

• Excellent interpersonal and communication skills and the ability to build healthy work relationships across departments.

General

• Commitment to the mission, vision and values of the charity

• Commitment to equality, diversity and inclusion

• Demonstrate our core values of Charitable, Compassionate, Community-focused, Aspiring, Trustworthy

SUPPORT STATEMENT

Applications should include an answer to the following question (c. 100-150 words):

Explain 2-3 reasons why you have applied for this job at City Harvest?

Closing date: 04/11/2024

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to guests who access Sufra’s Food Bank, Community Kitchen and the Community Wellbeing Project. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, wellbeing, money management and access to training and employment services. The post-holder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers.

The successful candidate must have at least two years’ experience delivering effective advice in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits with a strong focus on achieving tangible outcomes for our guests.

We understand that working in the charity sector can be both deeply rewarding and demanding, we provide comprehensive training and support so our team can expand their skills and take on new challenges. We are looking for an General Advice Officer who is passionate, reflective and ambitious about bringing about positive change for our guests. The right candidate should be empathetic and patient, skilled at problem-solving, highly organised and diligent.

This is more than just a job; it’s an opportunity to make a lasting difference in the lives of our guests. We encourage applications from individuals of all backgrounds and life experiences, as we believe this diversity makes us better able to serve the diverse communities of Brent.

We are looking for an exceptionally committed individual who is willing to go the extra mile. If you are dedicated to bringing about positive change for some of the most marginalised communities in Brent through advice, we would love to hear from you!

Job Title: Volunteer Admissions and Recruitment Coordinator
Reporting to: Volunteer Admissions Lead
Contract: Permanent, Full Time
Salary: £26k FTE
Base: Hybrid, home and London office
Benefits:

• Enhanced policies including 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Remote and flexible working;
• Company Health Insurance;
• Excellent opportunities for training and career progression.

Please click apply to visit our careers portal and see our candidate pack for this role. 

About Mental Health Innovations (MHI)

Founded in November 2017 following the success of The Royal Foundation’s ‘Heads Together’ campaign, it launched its first product, Shout, in 2019. Shout is a free, confidential, 24/7 text message service for anybody to text when they may be struggling with anxiety, loneliness or depression through to self harm or suicidal thoughts.

Job Purpose:

To support the recruitment and admission of new volunteers, promoting volunteering opportunities and completing background checks.

Key Responsibilities 

• Ask for and check references for new volunteers
• Coordinate and attend volunteer recruitment events, such as Universities; organise volunteers and staff to support
• Follow up with prospective volunteers to encourage them to apply
• Work with the Communications team to promote volunteering opportunities online
• Coordinate and run regular information sessions for prospective volunteers to explain the volunteering opportunities
• Initiate contact with volunteers and trainees to process DBS/PVG/police vetting checks as required
• Check the status of volunteers who are part of the relevant Update Service
• Proactively monitor and follow up on the progress of checks to keep on top of weekly targets
• Coordinate video calls to verify ID documents, checking documents with utmost attention to detail
• Handle queries on checks, and troubleshoot cases such as missing documentation or anything outside the accepted DBS/PVG/police vetting procedure
• Liaise with our selected external provider for any queries 
• Escalate disclosures to a panel for review, if required
• Accurately update outcome information for each volunteer
• Ensure the confidentiality of volunteer information is maintained and securely discard volunteer documentation once checks are complete 
• Utilise tools such as Jira, Salesforce and effectively
• Provide regular progress reports to the Volunteer Admissions Lead and Head of Volunteers
• Undertake other ad-hoc tasks commensurate with the role as necessary

Essential Criteria

• High levels of patience, and willingness to carry out repetitive tasks
• Good all round computer skills
• Highly organised and meticulous attention to detail
• Ability to maintain confidentiality and exercise discretion 
• Troubleshooting skills and a logical approach to problem-solving
• Excellent communicator, both written and verbal, to a wide range of audiences
• Experience of recruiting, supporting and working with volunteers 
• Flexible approach to work, with a willingness to work occasional evenings
• A team player

Desirable Criteria 

• Ability to manage own time effectively, prioritising work demands and meet deadlines with minimum supervision
• Be creative and an innovative thinker 
• Working knowledge of one or more of these tools/products:

• • Salesforce
  • JIRA
  • G-suite

• Knowledge of GDPR (main concepts and principles)

We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

An exciting opportunity for a proactive communications professional to join our team.

We're looking for an ideas person, able work quickly and without assistance to source London, higher education and research content, and to deliver this to a wide range of audiences across different media, as well as to further develop our current campaigns, website reach and social media channels. 

We're looking for someone who is happy networking, to help us discover further opportunities for us to get our work out there. Experience in dealing with media and members' communications teams is essential. Ultimately, the Head of Communications is there to ensure that London Higher is engaging with its key stakeholders regularly, positively and consistently. 

About London Higher

We are the membership organisation for universities and higher education institutions across the capital. As the largest representative body of its kind in England, London Higher represents the full diversity of the capital’s higher vibrant education sector, from small, specialist conservatoires and research institutes to large, multi-faculty universities. 

We have three divisions: London Higher, London AccessHE and London Healthcare & Medicine. Each division has its own membership.

London’s universities and higher education colleges are powerful engines of economic growth, collectively educating over 507,000 students, employing over 223,000 people across all sectors of the UK economy and generating over £27bn in economic impact. 

At London Higher, we are the place where London’s higher education institutions come together to unleash the collective power of London’s higher education sector for the benefit of our capital and country.