Senior digital experience manager jobs
Head of Customer Services
Hours: 37 hours a week
Salary: £44,100 per annum
Location: Hybrid/Flexible - we have buildings in Brighton, Haywards Heath, Burgess Hill, Horsham and Bognor Regis, giving flexibility to choose your main base - as well as the option for homeworking on occasions
Closing Date: Monday 19th May, midday
Are you a passionate leader with a flair for driving change?
We’re looking for an inspiring and experienced Head of Customer Services to lead a culture shift across Age UK West Sussex, Brighton & Hove. This brand-new role is your chance to shape and deliver our first customer-focused workplan, embedding outstanding customer service across all touchpoints. If you're someone who is energised by change, understands the power of great customer experience, and can bring teams with you - this could be the role for you.
We want to be the go-to charity for people as they age - and for their families and carers too. Whilst we’re proud of what we do and the difference we make, we know we can’t stand still. With an ageing population and stretched resources everywhere, we need smarter, more joined-up ways of working that enables the reach to be further and the impact to be greater.
You’ll spend time in our services and buildings to really understand how we operate, and you’ll need to work closely with staff and volunteers to embed a more consistent approach to customer service; one that is person-centred, informed by data and using the best tech and digital solutions. In return, we offer a chance to make a lasting impact in a visible and vital new role for us. This position involves travel across our sites, therefore a driving licence and access to your own car will help you hit the ground running.
What You’ll Do
· Design and deliver a consistent customer journey that spans all our services
· Pioneer a customer-first culture and demonstrate exemplary leadership
· Harness tech and innovation to improve processes
· Champion our new membership programme, launched April 2025
What You’ll Bring
· A proven track record in customer service, transformation and culture change
· Sharp strategic thinking, plus confidence working with data, compliance and KPIs
· Great people skills, you must be able to lead, coach, train and bring others with you
· A passion for inclusion and for building solutions that meet real-world needs
What We’ll Offer
· An opportunity to create lasting impact across a well-loved and ambitious organisation
· A vibrant, values-driven culture where your voice matters
· A flexible, supportive team with big plans and a collaborative mindset
· Condensed hours may be considered after six months (note: job share not available)
Benefits
We value our team and offer a brilliant benefits package, including:
· Flexible working options
· Ongoing professional development
· 28 days annual leave + bank holidays (pro rata for part-time roles)
· Blue Light Card eligibility
· BUPA Employee Assistance Programme (EAP)
· 4% auto-enrolment pension with life assurance
· Cycle to Work Scheme
· Electric Vehicle Scheme
How to Apply
To apply, please read the full Job Description and get to know us at our website. Then, submit your tailored CV and a covering letter (no more than 3 pages) explaining how you meet the person specification. We love innovation (yes, we use AI too!), but most of all, we want to hear your voice.
For any questions, please let us know and Jo Clarke will be happy to contct you.
Please note applications without a cover letter will not be shortlisted.
Alternatively you can download our application form from our website.
If you're shortlisted, we’ll carry out DBS and reference checks before appointment.
If you need support with your application please do let us know.
About AUKWSBH
We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.
We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.
Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We want you to feel welcome, respected and able to be your full self—whether you’re applying, volunteering, or working with us.
If you need any adjustments during the recruitment process, just let us know—we’ll make it work for you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
PINF is the first charity in the UK that exists to support high-quality journalism. We exist at the cutting edge of charity law and need an experienced charity professional to make sure we do things properly.
As Head of Operations & Governance, you will be responsible for overseeing the back-office operations of the charity. You will be a key point of contact for the team and support the Executive Director to ensure smooth, efficient and compliant operations.
You will be a senior member of the team, responsible for ensuring that PINF operates within its legal and regulatory framework, including in relation to charity, corporate, tax, employment and data protection regulations. The role involves liaising with the Chair, Board of Trustees, Executive Director, legal advisors and regulators to support best practice in financial management, governance, risk management and compliance.
Duties and responsibilities
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Financial Management
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Ensure consistent delivery and quality of finance operations, including transactions processing, which will involve managing a bookkeeping service.
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Prepare and monitor annual budgets, management accounts and project budgets.
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Lead on the financial aspects of fundraising, contract management, and funder reporting. Including managing restricted and unrestricted funding.
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Oversee the process of preparing statutory accounts, including liaising with accountants and auditors.
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Maintain internal controls and policies to protect assets, prevent fraud, and ensure business continuity.
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Participate in the Finance & Fundraising Committee and support the Treasurer to plan and deliver meetings.
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Prepare financial reports for board meetings and engage in board discussions.
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Governance
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Manage our annual governance cycle, working closely with the Chair, Treasurer and Executive Director to ensure legal compliance and to plan and prepare for Board meetings including taking appropriate minutes.
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Manage the organisational risk framework including identifying emerging risks and working with the Executive Director to mitigate them.
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Companies House and Charity Commission filings.
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Develop and maintain a suite of policy to ensure PINF meets its obligations as a charity and an employer.
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Play an active part in board discussion to support good decision making.
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HR
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Manage HR across the organisation; ensuring all HR processes and policies are fit for purpose, up to date and adhere to law, and are understood and implemented across the organisation.
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Manage recruitment processes for all staff.
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Manage the annual leave tracker.
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Operations and administration
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Ensure the smooth running of the organisation by leading operational planning and monitoring progress.
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Lead on relationships and contracts with external suppliers and contractors.
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Ensure PINF has appropriate insurance cover.
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Occasional support with charitable activities (meetings, events, publications, etc.)
Requirements
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A professional qualification in finance, management, law, or a related field and at least five years’ experience relevant to this role.
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Deep understanding of good governance and best practice in the charity sector.
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Understanding of relevant laws relating to employment, data protection and running a charity.
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Sympathy to the aims and objectives of PINF.
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Full professional proficiency in English.
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Right to work in the UK.
Skills and attributes
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Experience of managing charity finances and budgets (Essential). A related finance or accountancy qualification would be desirable.
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Experience of managing operations in a comparable charity or business, with both strategic and day-to-day operational responsibilities.
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Developing HR processes and policies and taking the lead in implementing these across an organisation.
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Developing processes and procedures and making improvements for efficiency and impact.
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Experience of working closely with trustees, non-executives or senior leadership teams.
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Strong oral and written communications skills, including having the confidence to use your expertise to provide feedback and constructive challenge to senior leaders.
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Excellent problem-solving and interpersonal skills.
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Ability to work remotely and independently and to collaborate with others.
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Enjoy being the key point of contact and support in a small, remote team.
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Ability to stay on top of your workload by using relevant software (including Microsoft Office and finance software such as Xero), keeping accurate and up-to-date records, and prioritising between competing tasks.
Please apply using Charity Job. Once you click apply you will be prompted to upload your CV and answer an application question in up to 5000 characters: What do you see as the main challenges facing PINF as a small but ambitious charity, and how will you use your experience to address them as Head of Operations & Governance?
The client requests no contact from agencies or media sales.
Job Purpose
We are looking for a CEO with a passion for animal welfare, who will contribute to our mission of rescuing, rehabilitating, and re-homing animals in need. Our new CEO will want to actively promote kindness and the prevention of cruelty to animals, and be driven by a desire to give those in our care a second chance in finding their forever home.
They will expand our profile across the Blackpool and North Lancashire region, working closely with the trustees to create a robust business plan, and have overall responsibility for the Branch Centre, our shops and the day to day running of the charity
Role Responsibilities
People
Have overall responsibility for all branch employees, including recruitment, employee development and performance assessment.
Income Generation, Fundraising and Publicity
Lead income generation, actively championing and contributing to fundraising events, whilst introducing new ideas and new activity.
Have overall responsibility for the Branch retail operation, working closely with the managers to ensure that individual shops meet annual sales targets.
Work with the trustees in developing the retail strategy and the growth opportunities of new outlets.
Digital Media and Marketing
Be responsible for developing the use of digital media to deliver the charity's vision, mission and strategy.
Work with the trustees to develop a marketing strategy, helping our Branch reach more people and generate additional income.
Financial Performance, Governance and Administration
Together with the trustees, develop and implement robust policies, procedures and controls in line with RSPCA guidelines and law, and produce annual budgets and reports for the Branch.
Security, Maintenance and Health and Safety
Ensure the Branch fulfills its duty of care for the health and safety of employees, volunteers and others on site, and have overall responsibility to ensure that the buildings, land and equipment belonging to the Branch are maintained in a safe and secure manner.
Animal Welfare
In collaboration with the Animal Centre Manager, ensure the Branch delivers on its commitment to care for and ensure the welfare of animals, overseeing compliance with RSPCA standards and policies, relevant legislation and best practice in the provision of animal welfare services.
Person Specification
You have:
- A passion for the care and welfare of animals
- A proven track record of leading and motivating people to deliver the strategic aims of a business/charity
- Excellent written and verbal communication skills, and also the ability to listen to the opinions of others
- Excellent organisational skills and the ability to multi-task
- A desire to design and implement systems and processes, enabling delivery of our overall strategic aims
- A full UK driving licence
You have expertise and experience in:
- Operating at a senior strategic leadership level
- Project management and business planning
- Business development and growth
- Budget management
- Business and financial reporting
- The use of technology and digital media
You are:
- Flexible, with an ability to adapt to different situations and willing to 'get your hands dirty'
- A people person who is approachable and enjoys working with others, communicating effectively to build strong relationships
- Proactive and forward-thinking with an ability to plan ahead
- Able to prioritise conflicting demands and thrive under pressure
- Committed to the highest levels of integrity and effort
Shortlisted candidates will be contacted after the closing date and Interviews will be held on a day to be confirmed in June.
Please apply to be our new CEO by submitting an up to date CV and supporting statement (two page maximum) outlining your suitability for this rewarding and worthwhile position.
The client requests no contact from agencies or media sales.
Are you an experienced fundraiser who thrives in a fast-paced, mission-driven environment? Do you want to play a pivotal role in an exciting charity that is making a tangible difference in people’s lives? Wheels for All is seeking a passionate and experienced Head of Fundraising to lead our fundraising efforts and help us reach even more people with our inclusive cycling opportunities.
Wheels for All is on an exciting journey of growth, expanding our reach and impact across the UK. With over 30 years of success, we’re now scaling up our work to ensure more people, regardless of their ability, can enjoy the life-changing benefits of cycling. As we continue to grow, we need a strategic and innovative fundraiser to help fuel this expansion.
In this role, you will have the opportunity to bring your skills, knowledge, and experience to the table. We are looking for someone who can bring fresh, innovative approaches to fundraising, tapping into new opportunities, and securing the funding necessary to take our mission to the next level.
This is a hybrid role, offering you flexibility to work from home while having the ability to operate on a national scale. You will work closely with our passionate team, trustees, and external partners, helping shape the future of the charity and expand our reach far and wide.
In this role, you will:
- Lead the fundraising strategy, securing major grants, corporate partnerships, and individual donations to support our national expansion.
- Oversee marketing and communications to ensure consistent and engaging messaging that resonates with a wide audience.
- Work alongside the CEO and trustees to identify new opportunities and drive growth, capitalising on our position as a national leader in inclusive cycling.
- Develop and deliver innovative fundraising initiatives that align with our growing ambitions.
We offer a salary in line with market rates for the role, negotiable depending on experience, and hybrid working options to ensure you thrive in a flexible work environment. With staff benefits including generous leave, Cycle to Work schemes, and access to health and wellbeing support, this is a chance to be part of something truly special.
Come with us and make a real difference. Join Wheels for All as our Head of Fundraising and help us create a brighter, more inclusive future for all.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking a passionate, connected and well-organised leader, to manage and develop our Church Engagement team and mission with UK churches, networks, community groups and volunteers. The role requires someone who is motivated by their Christian faith and has a passion to inspire and influence the UK Church to show love, strengthen faith and bring joy to millions of people across the Middle East and North Africa.
As we look towards our 30th anniversary, we want to inspire a new generation of churches and individuals to engage with global and local mission; to raise awareness and understanding of the Church in the MENA and to increase engagement, giving and prayer.
The Church Engagement team sits within the External Engagement Department, which covers areas including communications, publications and resources, press and media, digital content and marketing, fundraising appeals, church engagement, events and volunteers. Teams work closely together on shared activities to ensure that the strategy is connected and delivers a coherent public message, maximising every potential opportunity to increase income and deepen understanding and engagement. Other office staff include those focused on operations and finance, as well as a small Development Team engaging with major donors.
KEY RESPONSIBILITIES
This role will allow you to make a real difference to the lives of millions of people in the Middle East and North Africa. You will help to manage, maintain and increase income and engagement through the following key responsibilities:
·Work with the team to implement strategies for growing key areas of income and engagement with churches and individuals, maintaining prospect lists, communicating with churches to resource and increase engagement.
·To manage, motivate and support a diverse team in different geographical locations and working patterns.
·To assist with delivering the church partnership and media projects programme, inviting church leaders and churches to join, helping research, prepare and send project proposals, reports and associated resources.
·To analyse current church giving patterns and identify pathways to increase engagement, levels and forms of giving (including individual giving in conjunction with other team members).
·Support with high-level giving church relationships and work with the Engagement Officer to mobilise ambassadors and volunteers within churches to encourage prayer for the MENA and church giving.
·Oversee SAT-7’s presence at events and conferences to maximise opportunities for engagement and increased reach with existing and new supporters.
·To assist with identifying current and future engagement resources to inspire and mobilise supporter churches and wider opportunities with denominations and Christian networks.
·Lead regular one to ones and promote the process of SAT-7 UK’s personal development plans for team members throughout the year e.g. conducting appraisals and mid-year reviews.
WHAT NEXT?
If this sounds like the right role for you and you would like to find out more, please see the Application Pack and apply via the SAT-7 UK website.
Growing Church in the Middle East and North Africa, confident in Christian faith and witness, serving the community, contributing to society & culture
The client requests no contact from agencies or media sales.
About SafeLives
We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone and for good.
Last year alone, 14,000 professionals received our training. Over 80,000 adults at risk of serious harm or murder and more than 100,000 children received support through dedicated multi-agency support designed by us and delivered with partners. In the last six years, over 4,000 perpetrators have been challenged and supported to change by interventions we created with partners, and that’s just the start.
Together we can end domestic abuse. Forever. For everyone.
About the role
As part of a team, this post will support the Policy, Public Affairs and Communications Manager to advance internal and external stakeholder communications and the development of, and public and political interest in, a more strategic approach to perpetrators of domestic abuse.
Hours: 37.5 hours per week.
Location: Bristol/London/remote, with occasional travel across UK.
About The Drive Partnership
The Drive Partnership, formed by Respect, SafeLives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. We work to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm. Together we have developed the Drive Project to address a gap in work with high-harm, high-risk perpetrators of domestic abuse. We also work to advocate for systems and policy change- to develop sustainable, national systems that respond more effectively to all perpetrators of domestic abuse.
Benefits
- 34 days' holiday incl. public holidays
- Flexible working e.g. compressed hours
- Cycle to work scheme
- Eye care vouchers
- Pension scheme with 4% employer contribution
- Childcare vouchers
- Employee assistance programme
- Clinical supervision
- Holiday purchase scheme to buy up to an additional 5 days
- Enhanced family leave policies
- Enhanced sick pay
- Professional development fund
- Individual learning budget
- Restorative practice training
- Time off in lieu
If this challenge sounds as exciting to you as it does to us and you believe you have the qualities we have described, please take a look over the job description and submit a 500-word cover letter and CV.
Closing date: 9.00am on Monday 5th May 2025.
SafeLives is a committed provider of equal opportunities for all; please see our job description for full details.
No agencies, please.
Civic Centre, St Peter's Street, St Albans, Hertfordshire, AL1 3JE
£63,256 - £68,244 inclusive annual salary plus essential car user allowance up to 19.7 percent employer pension contribution.
Permanent full-time (37 hours per week)
Flexible working options (including hybrid)
30.5 days basic annual leave (increasing with service) bank holidays.
Built Environment
About the role
Our client is seeking a dynamic and experienced Strategic Property and Asset Manager to lead the Council's property function. This role encompasses strategic planning, development, and management of the Council's non-housing property portfolios (operational, leisure & heritage, community and commercial assets). This will include ensuring the optimal use and management of the Council's estate, maximising financial and social returns while aligning with corporate and political priorities.
There will be a particular focus on the Council's strategic asset management plan and the role also has oversight of the Council’s commercial landlord function. The role is key to the effective delivery of professional advisory, valuation, and transactional services across the Council’s portfolios.
This is an exciting senior role which belongs to the job family of ‘Service Manager’ as such the role holder will be a member of the Council’s Wider Leadership Team (WLT).
About you
It is essential that you are a member of the Royal Institution of Chartered Surveyors. They expect that you will bring a proven record of accomplishment from within the property sector. The ideal candidate will have extensive experience of operating as a service manager in a complex organisation, with a strong understanding of property and asset management principles, ideally in a local government setting. Knowledge and understanding of property valuations is essential.
You will possess excellent people skills allied with the proven ability to listen, explain, negotiate and influence. You will be an enthusiastic, skilled subject matter expert with excellent presentation and report writing skills.
You’ll need analytical and communication skills, political acumen, and the confidence to engage with stakeholders at all levels. The ability to effectively operate in a political environment with substantial practical and procedural knowledge of public sector practice is key.
The Council’s property function is small team with a large remit, the post holder must therefore be willing and able to get stuck in and deliver their own broad case load of transactions. At the same time, as the most senior surveyor at the Council, the post holder must be comfortable operating at a strategic level, setting the direction for the wider team as well as being an experienced and competent manager of other managers.
A forward-thinker with a strong customer focus, you’ll drive forward digital improvements while fostering innovation and performance improvement. Above all, you’ll embody the Council’s values and behaviours and deliver the best outcomes for our residents.
You will be required to attend evening meetings and evening and weekend working as needed from time to time. There is a requirement for you to also be available as part of the Council’s emergency planning arrangements, which requires you to be a first aider and fire warden, and you must have the ability to travel around the Borough.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and award winning market and thriving villages. Their centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a competitive salary you will have access to:
• 30.5 days basic annual leave (increasing with service) bank holidays.
• Please note: annual leave will be pro-rated for anyone who does not have a standard full- time pattern of 37 hours over 5 days, e.g. part-timers.
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
This post is subject to a Basic Disclosure Check.
To apply
Please select the apply button on the vacancy and follow the steps below:
Complete an online application and in the supporting statement section, ensure you explain what you would bring to the role and how you meet the essential criteria in the person specification.
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria they use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
The application process is likely to involve a technical assessment between the shortlisting and interview stages, candidates rejected following the technical assessment will not be taken forward for interview.
Closing date for applications: Sunday 4th May 2025
Interviews are scheduled for w/c: Monday 19th May 2025
NOTE: Interviews are conducted throughout the application process. They reserve the right to close the vacancy at an earlier date and they strongly encourage you to submit your application as soon as possible.
You may also have experience in the following: Property Manager, Property Management, Project Management, Property Services, Manager, Housing, Housing Management, Strategic Management , Asset Management, Chartered Surveyor, RICS, Property Valuer, etc.
REF-221117
Advocacy Manager
Location – Remote from the UK with regular travel to Manchester and London
Starting Salary - £40,416 per annum (plus contributory pension)
MAG saves lives and builds futures by working with others to reclaim land contaminated with the debris of conflict, to reduce the daily risk of death or injury for civilians, and to create safe and secure conditions for development. MAG shared the 1997 Nobel Peace Prize as a founding member of the International Campaign to Ban Landmines for our work to ban landmines. Our vision is a safe and secure future for men, women and children affected by armed violence and conflict.
We are looking for an exceptional Advocacy Manager to work within our Policy and Strategic Partnerships team. This is a fantastic opportunity to join a dynamic international charity that shared the 1997 Nobel Peace-Prize.
You will be working with the Director of Policy and Strategic Partnerships in the development and delivery of MAG’s advocacy work, including leadership of MAG’s UK parliamentary engagement, and contribution to the European and US engagement strategies.
The successful candidate will have previous experience of engaging and influencing UK parliamentarians, including the House of Commons and House of Lords, in support of advocacy objectives through a variety of tactics. You will have up-to-date knowledge of the UK political scene, and key players for MAG’s focus areas, knowledge of UK parliamentary processes and influencing tactics. You will also have a proven track record of meeting targets and deadlines and an ability to build, manage and develop relationships with key stakeholders. Excellent coordination and communication skills will also be essential.
The role will involve travel in the UK and Internationally.
What you can expect in return:
· Competitive salary
· 25 days annual leave per year, plus public holidays.
· Company pension (matching at 5%
· Employee Assistance Programme: MAG offers free access to Health Assured, a service providing 24/7 confidential support and expert advice on a wide range of issues.
Further information and how to apply:
For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of 5th May 2025.
Application is by submission of the following documents to humanresources [@] maginternational [.] org by the closing date of 5th May 2025:
1. Up-to-date CV
2. Cover letter, setting out why you believe you are suitable for this position, and how you feel you align to MAG Values.
3. Completed Candidate Profile Form
Due to the high volume of applications, we receive, we cannot respond to every application. If you have not heard back from us within 3 weeks of applying, your application has not been successful.
Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.
MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
We do whatever it takes to get to a landmine before another child does.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you an experienced product manager with excellent people leadership skills, seeking a challenge where you can make a real difference?
Location: Hybrid (expectation to travel for team days/as business requires)
⌚ Contract Type: Permanent, 35 hours per week
Salary: Starting from £64,866.26 - £71,352.88 dependant on experience
What is the Head of Product?
The Head of Product Management is a newly established role at MSI UK, responsible for driving product management through strategic business analysis and leadership. You will have extensive experience in this, or a similar role applying your product leadership experience to shape digital strategy, develop impactful healthcare products, and guide a team of 6 Product Owners.
The vision for Product Management in MSI UK as a healthcare organisation ensures digital, data, and technology solutions are strategically aligned, user-centric, and drive operational efficiency. This is a unique opportunity to apply your product expertise in a growing and critical healthcare organisation, driving the strategy and development of core digital products. In this role, you will shape impactful solutions that support over 110,000 clients annually.
The Head of Product Management will lead the Product Function with an iterative and agile approach, optimising operations by streamlining manual and complex processes. This role focuses on delivering intuitive, user-friendly digital platforms that enhance the client experience and drive business efficiency.
What can we offer you?
- Expenses incurred while traveling outside your base location will be reimbursed.
- Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
- Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card
In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!
What you’ll be doing:
The Head of Product Management will drive the growth and maturity of a newly established team, ensuring digital products and services support healthcare delivery. This role shapes and executes a product strategy aligned with MSI UK's mission to enhance client care through innovative, user-centered, and data-driven digital solutions.
Responsibilities include:
- Define and communicate a product vision that aligns with strategic healthcare objectives.
- Lead the development, launch, and continuous improvement of digital solutions.
- Build partnerships, negotiate terms, and ensure vendors meet expectations and legal standards.
- Partner with internal and external teams to ensure alignment and adoption of digital products.
- Develop, motivate, and mentor a cross-functional team of product owners.
- Lead user research and leverage health industry trends and emerging technologies.
- Use data analytics to monitor performance and derive actionable insights.
- Provide clear reporting on product progress and outcomes to key stakeholders.
- Work with stakeholders to understand strategies and lead the development of digital roadmaps.
- Stay updated with health industry and technology innovations.
- Reporting: Implement and deliver regular reporting on product development progress and performance metrics.
- Support demand management and technical project management to ensure successful delivery of digital products and enhancements.
What we’re looking for:
- Extensive experience in product management and business analysis in agile environments, ideally in healthcare or charity sectors.
- Strong collaboration skills to foster cross-functional teamwork and a culture of test-and-learn innovation.
- Excellent communication and presentation skills, able to engage stakeholders at all levels and translate complex problems into digital/data solutions.
- User-centric mindset with the ability to balance diverse stakeholder needs (e.g., clients, clinicians, operations).
- Proven leadership of cross-functional teams, with hands-on capability when needed.
- Experienced line manager with a focus on coaching, performance management, and team development.
- Strategic and analytical thinker with a passion for innovation and problem solving.
- Skilled in vendor and partner management and experienced in driving digital/product frameworks and continuous improvement.
- Strong prioritisation skills across diverse workstreams, with financial acumen and stakeholder management.
- Proven ability to measure and improve product performance (e.g., SLA, usage, scalability).
- Deep understanding of agile product lifecycle and technical concepts, able to communicate effectively with non-technical audiences.
- Knowledgeable in current/emerging digital tech, particularly AI, and how it supports strategic goals.
- Willingness to work flexibly, including occasional weekends and national travel.
We have been providing NHS-funded and private abortion and vasectomy care through our network of local clinics across England for over 40 years.





The client requests no contact from agencies or media sales.
Job Title: Senior Marketing and Communications Officer
Location: Hybrid remote with minimum 2 days per week in office, Pembury
Salary: £27,000 - £29,000 (depending on experience)
Contract: Permanent
Hours: 37 hours per week
Closing date for applications: Friday 23rd May 2025
Are you a skilled marketing professional ready to make a meaningful impact?
Aspens is seeking a creative, driven Senior Marketing and Communications Officer to help promote our services, fundraising and activities that transform the lives of autistic people, those with a learning disability and their families.
You’ll develop and deliver engaging campaigns, manage communications channels, and create content that aligns with our brand voice. Collaborating with teams across Aspens, you’ll drive audience engagement and support income-generation activities.
This is the job for you if you have excellent communication skills and know how to bring a story to life. You’ll be confident using digital channels to engage with a range of audiences, as well as traditional methods.
Join us at Aspens and help make a difference. Apply today to become part of our inspiring mission!
About Aspens
Aspens is a charity that provides high-quality person-centred care and support to individuals on the autism spectrum and with learning disabilities, and their families. We provide an integrated network of services and support across the South-East to empower individuals to lead their lives as independently as possible.
We support children, families and adults across Kent, East Sussex, West Sussex, Brighton and Hove, Surrey and the London Borough of Bexley. Our services include registered care homes, supported living, community outreach, day services, children and young people’s groups and support, specialist support, and online support for families and carers across the South-East.
Aspens has three charity shops in Bexhill, Crowborough and Paddock Wood and online stores on eBay, Etsy and Vinted. We also have The Bluebell Café and animal farm and a pre-loved donations centre in Pembury.
Purpose of Role
This role will work with direction from the Marketing and Communications Manager to deliver marketing campaigns to raise awareness of and promote Aspens’ services, income-generation activities including fundraising, retail and hospitality, and recruitment; engage with our internal and external stakeholders; and reach new audiences. A key part of the role will be internal ‘customer’ support, collaborating with departments across the charity to meet shared goals in line with Aspens’ strategic objectives.
Key Responsibilities
Campaign delivery
· Collaborate with the operations, fundraising, retail and recruitment teams to create and deliver comprehensive marketing campaigns to promote Aspens’ services, shops/e-commerce, hospitality, events and recruitment and meet shared goals in line with the charity’s strategic objectives.
· Create and deliver internal comms campaigns to drive engagement and increase retention of staff.
· Monitor and evaluate campaign performance by reporting on agreed objectives and KPIs.
Content Creation
· Develop relevant and engaging content to be utilised across channels, including, but not limited to website, social media, internal channels and email, in our shops, Bluebell Café and the community to reach new and existing stakeholders.
· Graphic design - production of assets for marketing purposes.
· Developing marketing and comms bank of photos and video; photography and videography at events.
· Working with external companies to produce marketing collateral (signage, banners, artwork, leaflets, branded items etc.) and managing stock levels of marketing materials.
· Review all materials to ensure alignment with Aspens’ brand guidelines and tone of voice.
Channel Management
• Under direction from Marketing and Communications Manager manage internal and external channels.
• External channels including, but not limited to: Aspens’ website and linked bookings sites; charity social media channels (Facebook, Instagram, LinkedIn and TikTok); supporter communications (Mailchimp).
• Internal channels including, but not limited to: Staff intranet and staff newsletter (Mailchimp)
Brand Awareness
Under direction from Marketing and Communications Manager promote Aspens and the impact of our work to relevant stakeholders and audiences. This includes digital and traditional advertising, management of Awards nominations, PR and media.
Audience Insight
· Utilise audience data to develop understanding of audiences.
· Carry out research to monitor and keep up to date with marketing and charity trends and best practice to support audience engagement.
· Share insights with Marketing and Communications Manager.
Events
• Collaborate with the Business and Income Generation Team to support the planning and promotion of events and represent Aspens at events, some of which may require evening or weekend attendance.
Team Working
• Work closely with Marketing and Communications Manager and Business and Income Generation Team and build strong relationships with teams across the organisation.
Other
· Occasional travel to other offices, services and shops across Aspens’ region.
· Administration tasks as required.
Person Specification
· Demonstrate close alignment to Aspens’ values
· Excellent written and oral communication
· Commercial awareness – understanding of business operations and the ability to think strategically about how decisions impact performance and profitability
· Goal-oriented mindset
· Excellent relationship building and people skills
· Creative, with lots of ideas for engaging content
· Numerate and data-driven
· Ability to prioritise workload effectively
· Self-motivated, with the ability to work independently and within a team
· Proactive approach, ability to come up with creative solutions
· Excellent attention to detail
· IT skills including Microsoft Teams, Word, Powerpoint, Canva, Mailchimp, Xcel, Google Analytics, Google Ads
· Graphic design skills
· Photography and videography skills
· Ability to edit websites/intranet
· A degree of flexibility to work occasional evenings and weekends if required
Experience
• At least two years' experience as a Marketing/Communications Officer/Executive, ideally within the charity sector
• Experience in planning and delivering integrated marketing campaigns
• Experience of managing a range of marketing channels including social media, websites and internal platforms
• Experience of engaging different stakeholders.
• Proven track record of achievement in meeting or exceeding targets, with clear examples of delivering results against set objectives
Essential Training and Qualifications
A Levels or equivalent
GCSE English at grade C (or above).
Desirable Training and Qualifications
A degree level qualification in Marketing/ Communications or a related field
What you can expect from us:
- Fantastic paid training and career progression opportunities (including recognised qualifications in health and social care)
- Paid DBS (we will recover the cost should your employment terminate for any reason, other than redundancy, before passing your probation)
- Flexible work arrangements with opportunities to take on additional bank shifts too
- 30 Days Annual Leave (including Bank Holidays) / Pro rata dependent on hours. Annual leave entitlement increases with length of service
- Nest Pension and Death in Service Benefit
- Dedicated Employee Assistance Programme and Access to Mental Health First Aiders
- Aspens High Street Stores -20% discount on all items for Aspens’ staff
- Bluebell café- Discounted staff menu available
- Refer a Friend scheme, so you can earn up to £250 for every person you refer to work for Aspens
- Recognition schemes, including ‘Employee of the Month’
How to Apply:
Simply click ‘Apply now’ and one of our team will be in touch to discuss the role.
Any offer is subject to an enhanced Disclosure and Barring check, which we will complete on your behalf if you don't already have one, and satisfactory employment references. We will consider job share and part time arrangements for all posts in line with the needs of the Charity.
Equal Opportunity Statement
At Aspens Charities, we are committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, including those with disabilities and those who are likely to be underrepresented in Aspens’ workforce, such as sex/gender, minority ethnic group, religion, belief, sexual orientation, age, as well as abilities. We believe that a diverse team leads to better outcomes and a more enjoyable work environment where everyone feels valued, heard, and has an equal opportunity to thrive.
As a Disability Confident employer, Aspens Charities is dedicated to supporting and promoting the recruitment, retention, and career development of people with disabilities. We recognise the value and contributions that individuals with disabilities bring to our organisation.
Accessibility and Accommodations
We are committed to providing an accessible recruitment process for all applicants. If you require any accommodations during the application or interview process, please let us know.
The client requests no contact from agencies or media sales.
Full time 37 hours, permanent position
Salary in the range £56,869 - £69,506 per annum
Based in Reading - hybrid working available (1-2 days in the office)
About us
PACT is a supportive and respectful charity where people are genuinely passionate about what we do and are at the heart of everything we can achieve together.
We change lives by building and nurturing adoptive families and empowering women, children and parents to rebuild after trauma and embrace a positive future.
Established in 1911, we are now one of the UK’s leading charities in its field dedicated to finding secure and loving families for children waiting to be adopted, continued support through therapeutic services, supporting and empowering women facing multiple disadvantages and the recovery of children affected by domestic abuse.
The role
We are looking for an experienced Head of People and Operations who is passionate about our work and who will flourish in a values-based culture founded on professionalism, positivity, innovation and a genuine desire to help others.
Reporting to the Chief Executive Officer and a member of the Senior Management team, this is a key role that leads a dedicated team responsible for ensuring that the charity has exceptional people and providing them with the necessary resources and equipment to excel in their roles and thrive.
Committed to delivering excellence, you will seek opportunities to enhance the services you and the team provide across the charity and will be a champion for people’s wellbeing and a culture of inclusion.
About you
To flourish in this role, you will need to be a confident and trusted CIPD qualified practitioner, who has significant experience of working in a generalist HR role at a senior management level. You will need excellent knowledge and practical application of employment legislation.
A skilled and considerate communicator, you will enjoy managing, motivating and coaching others as well as working collaboratively to find pragmatic solutions to issues and challenges.
Given the size of the charity and the team, you will be comfortable in a dynamic role where no day is the same; moving easily from strategic to operational tasks and ways of working.
Whilst you do not need to be an expert in offices services and facilities and IT systems and applications, a general understanding and desire to learn would be an advantage.
If this sounds like you then visit our website and apply today to join an amazing organisation and be part of something that is truly special. You will also find contact details on our website for an informal discussion about the role.
Closing date: noon, Wednesday 30 April 2025
Interview dates: Monday 12 May, Wednesday 14 May and Tuesday 20 May 2025.
Other roles you may have experience of could include: Head of Human Resources, Senior Human Resources Business Partner, Senior HR Manager, HR Consultant, Head of Operations, Head of Support Services
Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.
Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.
All opportunities with PACT are based in the UK.
an adoption charity and family support provider helping hundreds of families every year through outstanding adoption and adoption support services


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Legacy and In Memory Manager
Do you want to be part of a passionate team and help support a lifesaving cause? If so then read on for more details as to how you can work for our Charity!
The Legacy and In Memory Manager is responsible for developing and delivering plans to maximise gifts in wills and in memory giving, ensuring a sustainable income stream for the charity whilst providing exceptional levels of supporter care.
This role will oversee the administration of legacies, drive the growth of the charity’s Free Wills programme, steward legacy pledgers, and expand in memory fundraising. The Legacy and In Memory Manager will also ensure supporter journeys, audience insight and effective targeting are at the heart of the charity’s programme, working with the Individual Giving and Development Lead to create impactful marketing campaigns across a variety of channels.
The post holder will raise awareness of the importance and impact of gifts in wills and in memory giving to a wider audience, both internally and externally, ensuring these vital income streams are embraced at all levels of the organisation.
#Legacy_and_In_Memory_Manager #Legacy #Supporter_Journey #Gifts_and_wills #In_Memory #Legacy
We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS).
To provide patients with outstanding pre-hospital care and lifesaving intervention through the operation of helicopter-led emergency medical services.




The client requests no contact from agencies or media sales.
We’re looking for a confident and experienced fundraiser to take the lead in growing our major donor and legacy giving programmes.
Senior Philanthropy Officer
Starting salary: £29,341 per annum
Salary band: £29,341 - £33,735
Contract type: Permanent
Working hours: Full time
Location: Bickley Hall Farm, Malpas, SY14 8EF
As Senior Philanthropy Officer at Cheshire Wildlife Trust, you’ll join a fast-paced, purpose-driven Fundraising & Communications team at a critical time for nature. You’ll use your expertise to identify and engage high-value supporters, craft compelling proposals and develop thoughtful stewardship journeys that inspire people to make a lasting impact for wildlife.
This is a new role — ideal for someone who brings initiative, has exceptional communication skills, and a thoughtful, strategic approach to donor engagement. You’ll need a strong track record of securing significant gifts, planning donor events and building lasting relationships with warmth and professionalism. You’ll work closely with the Director of Fundraising & Communications and other colleagues to develop and deliver the Trust’s philanthropy programme.
You’ll be joining a charity with bold ambitions and a clear mission to restore nature across Cheshire. Your work will directly support that goal. If you’re looking for a role where you can build on what you’ve achieved and see the difference you make every day, we’d love to hear from you.
This is a full time position, however part time will be considered.
Closing date: Monday 5 May 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgemental and are inclusive. We want our people to be as diverse as nature, so we particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.
You may be required to carry out a DBS check for this role.
Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position
No agencies please.
This is an exciting and challenging position, which will be pivotal in growing the acquisition programme as part of our 5-year strategy. Working closely with the rest of the A&W team and wider stakeholders, such as the Communications team, media and creative agencies, you'll help to optimise acquisition activity as we scale up investment in this area. This is an opportunity for someone to help make a real difference to a varied programme using a test and learn approach. In addition to leading DRTV, this role also involves delivering a variety of other important activity as required, such as inserts and welcome journeys. There are opportunities to turn your hand to a range of channels and product promotion as we aim to scale up channels such as inserts.
Criteria
We’re looking for an enthusiastic and highly organised individual with excellent communication and analytical skills. You’ll enjoy looking for ways to optimise all elements of campaigns from creative, content and media testing and able to act as a key point of knowledge in this area. Experience of DRTV is required, with an understanding of individual giving fundraising KPIs, including in relation to: DRTV, print, telemarketing, email and landing pages. You will be confident working with data with attention to detail and accuracy, from briefing data criteria for emails to using excel to review and share results. You will also be able to engage wider stakeholders in our acquisition testing plan development, providing clear regular communication to update on progress and learnings. Most importantly, you’ll be keen to deliver insight and audience-led, best in class fundraising campaigns to help Brooke realise an ambitious acquisition growth programme. `
At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.
We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.
We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.
Closing date: 6th May 2025
Capital Appeals Manager (Fundraising Manager)
Salary: Circa 42k FTE Depending on Experience, pro rata for part time
Hours: Part-Time, 3 days (21 hours) per week can be worked flexibly or on set days.
Duration: 2 year contract.
Location: Strength and Learning Through Horses, Greengate Stables, Mays Lane, Barnet EN5 2AQ
Responsible to: CEO Rosie Bensley
About Us:
Strength & Learning Through Horses provides mental health and education support to some of London’s most vulnerable young people through offering equine assisted therapy and alternative education programmes. The organisation’s ability to deliver excellence in its service quality is dependent upon a skilled and competent workforce where learning and continuous improvement is a fundamental aim.
Strength & Learning Through Horses has been in operation for over 10 years and has grown year on year in terms of income and number of young people reached and number of services we offer.
We have 5 full time and 5 part time contracted staff members, 18 freelance staff members and work with 17 volunteers. 400 – 500 young people per year benefit from our life changing services; our hope is that this will increase to 700+ per year from 2027 once the building project at our site is complete. We have ambitious longer term plans for growth.
We have been operating in North London for over 10 years from a small stables, after our lease sadly came to an end in January 2023 we moved to our long term home. This was a derelict stables owned by the Council which we have secured via a 25 year lease. In 2022-23 we raised £300,000 to get the site usable as an equine therapy centre although it is still very run down with much of it boarded up an derelict. We now have full planning permission to develop the site and build a purpose built equine therapy centre which will allow us to double the number of young people who access the space.
About the Role:
To make this dream a reality we are looking for an experienced Capital Fundraising Manager to lead the Capital fundraising campaign for this project to raise £700,000 over 2 years in order to fund this build.
The hope is to raise £350,000 in year one in order to fund half of the build (stage 1) with the remaining funding being secured in the 2nd year to complete the build in year 2. We have a strong track record of fundraising including recently securing 5 years core costs funding from the National Lottery Community Fund and we have warm relationships that we can call on once this fundraising campaign gets activated.
This is an exciting opportunity to join the charity at a time of growth and change and an opportunity for someone to really make this role their own.
About You:
Central to this role is the ability to work according to the organisation’s core values of:
- Ambition: for young people, SLTH and ourselves as individuals
- Curiosity without judgment (about human and equine behaviours)
- Embrace difference: a variety of perspectives & life experiences are essential
- Embrace difficulty; it’s where the learning happens
- Commitment to always improving; & owning areas that improvement is required
- Respect
You are driven and ambitious, both in your personal career goals and in achieving and surpassing fundraising targets. You will also bring this ambition to your aspirations for SLTH Equine Therapy, striving for excellence and growth in all endeavours.
Experience of successfully managing capital funding appeals with a proven track record of securing significant funds from high net-worth individuals, corporate organisations and grant making organisations.
Self-motivated and able to confidently lead on fundraising projects including:
- Creating capital fundraising strategy
- Generating a capital fundraising pipeline
- Reporting efficiently on progress
The ability to proactively manage stakeholders from across SLTH to ensure all are involved and their personal networks are utilised in this campaign.
This will include:
- Working alongside the 2 CEO’s to develop a strategy and to utilise existing contacts and warm leads
- Working closely with the Marketing Manager to ensure fundraising materials and pitch decks are high quality
- Engaging staff, volunteers and supporters in the campaign
- Manage fundraising pipeline and presenting a progress updates to the board if required
- Creating a relationship with one of our HNW funders who has connections with other HNW individuals and corporations
- The Equestrian Management Agency (who support us as their partner charity and are invested in making this fundraising campaign a success)
What's in it for you:
- The opportunity to work with and learn from a friendly, flexible team of highly knowledgeable people who are passionate about the charity and its work
- Contributing to tackling youth mental health crisis – with a great team
- Benefit from investment and a genuine commitment to you, your training and career development including:
- Personal CPD budget to access further training & develop your skills
- Access to in-house training sessions in various areas of horse and human psychology
- Generous holiday allowance
- Basic Healthcare plan
Don’t feel you meet every single requirement?
We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at SLTH and we’d welcome an explanation as to how you believe you would develop the skills required with training.
If you would like to apply for this position, please click the apply button and attach your CV and covering letter, it will be sent automatically to us.
No agencies please.
To apply for this role, please send your CV and cover letter. Your cover letter should be no longer than one A4 page and detail how your skills match the job description, and why you feel that you would be a good fit for the role.