Senior Development Officer Jobs in EH35 5HT
Philanthropy Manager
Job Description and Person Specification
Reporting to: Head of Philanthropy in the Fundraising Team
Location of Work: Home based. The post holder will be expected to travel to meet donors, travel to away days and team meetings in London. On occassion, you will need to be able to attend early morning breakfast visits therefore the post holder will need to live close to London.
The role may involve some irregular travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy.
Contract Type: Ideally full-time, 35 hours per week, although part time / flexible hours may be considered. The role may require occasional evening and weekend work
Contract Length: Permanent
Salary: £37,500
BACKGROUND
Magic Breakfast provide a nutritious and filling breakfast to over 200,000 children and young people every school day. We work with schools in areas of high disadvantage, helping staff target the children most in need without barrier or stigma. Magic Breakfast are ambitious to grow our impact to remove hunger as a barrier to learning for all children and young people in the UK.
The new UK government’s Children’s Wellbeing Bill outlined in the King’s Speech, includes a requirement for free school breakfast clubs in every English primary school. This is a fantastic start towards ending child morning hunger. Magic Breakfast’s influence will be instrumental to ensuring school breakfasts are introduced in a way that is hunger-focused and barrier free. In 2021, the Scottish Government, pledged a not yet enacted promise to provide breakfast to primary children.
Thousands of secondary school children are at risk of losing their free school breakfasts from September next year. For many of these students, this is their only opportunity to have a nutritious meal before facing a demanding school day, including taking exams.
This is an exciting time to join Magic Breakfast if you wish to make a difference to the lives of children. We are expanding our team to meet the challenge of ending child morning hunger, both for now and for good.
JOB PURPOSE
Magic Breakfast’s mission is to end child morning hunger in the UK now and for good the Philanthropy team’s role is to develop and deliver the charity's high net worth individual giving programme in line with Magic Breakfast’s strategic priorities to enable our organisational growth against our mission.
We are seeking to grow income through further cultivation and stewardship of our potential and existing donors. Our High Value Giving teams are forecast to collectively raise £5.1m in 2021/22, up from £4.6m two years ago in 2019/20. The team includes partnerships with charitable trusts and foundations, corporate organisations, and high-net-worth individuals.
Reporting into the Head of Philanthropy, this role will have a particular focus on ensuring that Magic Breakfast is offering the highest quality of donor care from start to finish, and building and developing our prospect pipeline.
We’re looking for a proactive person with excellent relationship building, cultivation, solicitation and stewardship skills as we seek to build our prospect pool, enhance or supporter journey and achieve our ambitious fundraising targets.
The Philanthropy Manager will have the opportunity to be innovative and creative, to create and test impactful donor journeys and engagement opportunities so Magic Breakfast’s supporters feel valued and can understand the transformational difference they are making to hungry children and their learning in the UK.
KEY RESPONSIBILITIES
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Manage your own portfolio of donors, providing excellent stewardship and strategies to uplift and secure multi year donations
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Work with Corporate, Trusts and Individual Giving teams to identify potential major donors and high value regular givers within Magic Breakfast’s donor portfolio and implement plans to develop these relationships;
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Support the Head of Philanthropy to build relationships with senior volunteers to garner their support and help encourage introductions to their networks
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Ensure all donations are thanked and recorded in a timely way, and logged accurately on salesforce
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Support Head of Philanthropy in accurately forecasting philanthropy income for each financial year, and ensure forecast income is updated monthly.
Please see the job description attached for the full job description.
WHAT WE OFFER
At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.
⭐️ 25 days holiday plus bank holidays
⭐️ Christmas closure
⭐️ Enhanced Maternity pay
⭐️ Cash back health plan
⭐️ EAP service
⭐️ Additional days leave each year up to 5 additional days
Please view our website and information on all our benefits.
APPLICATION PROCCESS
Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @ magicbreakfast. com
Shortlisting - 2nd-4th December
Interview 1 -10th and 11th December
Interview 2 and Task - 16th and 17th December
We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. We ask that if you wish to apply for a role you complete the application as soon as possible to avoid disappointment. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Health Systems Partnership
Do you want to make a real difference in stroke care on a national and global scale?
We’re looking for an exceptional leader to join the Systems Engagement function as the Head of Health Systems Partnerships.
In this senior role, you’ll drive the mission to position the Association as a vital leader and collaborative partner across the entire stroke care pathway.
Position: CE336 Head of Health Systems Partnership
Location: Home-based, UK, Nationwide
However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings).
Hours: Full-time, 35 hours per week (flexible working available)
Salary: £55,000 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 1 December 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Dates: Week commencing 9 December 2024
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Your Impact - As Head of Health Systems Partnerships, you’ll work with a team of talented individuals to strengthen partnerships and improve stroke care at regional, national, and international levels. By harnessing stroke data, fostering collaboration, and influencing decision-makers, you’ll help build a future where high-quality stroke care is accessible to all. Your insights and strategic leadership will position the Association as a proactive voice in stroke care.
What You’ll Do
• Collaborate with internal and external teams to support quality improvement in the stroke care pathway, ensuring stroke data and patient insights are at the heart of our work.
• Strategic Engagement: Support strategic approaches to developing relationships with healthcare professionals, ensuring initiatives are informed by clinical insights and evidence-based approaches.
• Translate Strategy into Action: Support regional teams in translation of national stroke strategies into regional action, empowering colleagues to address specific challenges in their areas of healthcare.
• Provide Expert Advice: Offer strategic counsel to the senior leadership team, including the CEO, positioning the Association to act on emerging trends and partnership opportunities within health and care.
• Manage and Lead a Dedicated Team: Oversee a team committed to advancing health systems partnerships, from national to international levels, while maintaining alignment with the strategic goals.
• Drive New Partnerships: Stay ahead of trends and developments in stroke care, identifying and leveraging new partnership opportunities for the Association on a global scale.
About You
We’re seeking an individual with a strategic mindset and a passion for collaborative healthcare improvement. Ideal candidates will bring:
• Proven experience in healthcare systems and stakeholder engagement across various levels (regional, national, and international).
• Expertise in translating health data and insights into actionable strategies across teams.
• Demonstrable ability to engage and influence senior stakeholders with diplomacy.
• Strong leadership skills, with experience managing teams, budgets, and complex projects.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further
information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
The organisation believes everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
The charity provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. It provides tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
The team are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
Individuality leads to a richer experience for people and better support for all those affected by stroke.
We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.
You may also have experience in areas such as Systems Partnerships, Health, Health Systems Partnerships, Head of Health Systems Partnership, Director of Health Systems Partnership, Health Systems Partnership Director, Health Systems Partnership Lead, Health Systems, Partnerships.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Director of Fundraising
Are you ready to lead a dynamic team dedicated to making a real difference in the lives of vulnerable children and families?
We are looking for a Director of Fundraising to spearhead bold strategies to secure £5m in voluntary income annually by 2030.
Position: Director of Fundraising
Location: Homebased
Salary: Circa 70k - 73k per annum
Hours: Full-time, 37 hours per week
Contract: Permanent
Closing Date: 27th November 2024
Stage 1 interview date: 6th December 2024
You will be working for one of the UK's leading children's charities, firmly supported by Christian beliefs and values, helping to support disadvantaged children and their families through delivering projects to support children, young people, their families, and communities to find long-lasting solutions to the challenges they face.
The Role
You will lead the development of innovative partnerships, broaden reach, and ensure that the charity continues to deliver essential services to those who rely on them. In this role, you will inspire a passionate team, engage donors and trusts, and collaborate with local authorities and churches to drive meaningful change. Your efforts will directly impact the future of the children and families the team serve.
About You
As the Director of Fundraising, you will have the rare opportunity to redefine the fundraising strategy and leave a lasting legacy on the charity’s mission to support vulnerable children and families. You are a visionary leader with a passion for transformative impact, you bring proven success in building high-value donor relationships and integrating digital fundraising strategies.
Your bold ideas and strategic insight will expand reach, inspire lasting partnerships, and ensure vital services thrive. At this pivotal moment, your dynamic leadership and ability to drive meaningful change will fuel sustainable growth and transform the future of fundraising at the organisation.
We are looking for a leader who can inspire and engage, both within the Christian community and beyond, bringing people together in support of our life-changing services. This is a role where your faith and professional expertise will intersect to create lasting impact, and we encourage those with a commitment to our mission, values, and ethos to apply.
General Occupational Requirement
As a charity with a Christian foundation, the organisation is committed to ensuring that the leadership upholds and champions a Christian ethos in all aspects of its work. For this reason, there is a General Occupational Requirement that the Director of Fundraising be a practicing Christian who actively embodies the values, as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3. While this requirement is essential to maintaining the integrity of our mission, we welcome candidates from diverse backgrounds who share a deep alignment with the vision of supporting vulnerable children and families.
Opportunity to connect with the CEO
As part of the commitment to transparency and engagement, candidates who apply for the Director of Fundraising position, will be invited to schedule a 10-minute introductory conversation with the CEO as part of the application process. This is a unique opportunity to gain valuable insights into the organisational vision, culture and the strategic role of fundraising.
About the Organisation
An innovative leading children's charity delivering projects to support disadvantaged children, young people, their families, and communities, working with a range of partners to provide creative solutions including children and family centres, school counselling, preschool nurseries, family support and children affected by imprisonment and offending.
Benefits include:
- Continuous professional development
- Regular support through supervision, appraisal & well-being initiatives
- In house learning platform
- Generous pension scheme
- Employee Assistance Programme
The charity is committed to making a positive impact, and we're looking for someone like you. If you're ready to take the next step in your fundraising career and make a lasting difference in the lives of those who need it most, we invite you to apply and be part of the team.
We actively encourage applications from a broad and deep range of backgrounds and experiences. This post is subject to necessary safeguarding checks including an appropriate level DBS Disclosure. The organisation is a Living Wage Employer.
Other roles you may have experience with could include Fundraising, Director of Fundraising, Fundraising Director, Head of Fundraising, Fundraising Manager, Fundraising Lead, Senior Fundraising, Fundraiser.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
HEAD OF TREATMENT SERVICES (CLINICAL PSYCHOLOGIST 8B)
Reporting to: Clinical Lead
Location of Work: Home/Remote working with some travel for meetings and events.
About Trauma Treatment International
Trauma Treatment International (TTI) is a registered charity in the UK. Our focus and expertise is in providing evidence-based psychological treatment and support to victims of collective violence around the world. As well as providing treatment for victims directly, we also support organisations that are trauma-exposed through their work to uphold human rights, in order to mitigate the impact of trauma in the workforce.
This is a highly rewarding role and an exciting opportunity to join our small and experienced clinical team, to directly support individuals working to tackle collective violence and adults affected by torture, trafficking, slavery, persecution and war. The role offers the potential to work creatively and flexibly internationally, network with fantastic organisations and help to influence and shape TTI’s clinical strategy and activities in this pivotal time in the organisation’s development.
KEY SUMMARY AREAS OF RESPONSIBILITY
Clinical Supervision
● Oversee all services involving individual clinical work (treatment) for TTI in line with the delivery of TTI’s overarching operations, projects and priorities.
● Be responsible for recruitment, line management and clinical supervision of clinical staff and associate and associated management responsibilities
● Contribute to the development of TTI’s strategic vision and annual delivery planning, models of service delivery, standards and clinical governance.
● Input into key organisational policies and procedures
Supervision and Team Development
● Promote clinical and counselling psychology/ trauma treatment as a career
● Develop and implement strategies to actively promote diversity in the clinical team and champion culturally sensitive approaches to trauma treatment through research, partnerships and new projects.
● Identify opportunities to develop Quality Improvement Projects.
● Oversee performance management and CPD opportunity development of direct reports
Operational Delivery
● Hold an individual caseload at all times.
● Review and maintain quality assurance of clinical services, providing data for monitoring, evaluation and learning and reporting processes.
● Ensure a partnership approach to clinical practice.
● Deliver robust service agreements with client organisations and referral partners
Key Required Experience:
● HCPC registered psychologist who has completed Post Graduate doctoral level training in counselling or clinical psychology.
● Minimum 5 years post registration experience working within mental health services.
● Up to date knowledge and experience of working with clients with PTSD, complex PTSD, dissociative symptoms, anxiety and / or depression.
For full details of the role responsibilities and the person specification please refer to the Full Job Description attached.
WHAT WE CAN OFFER YOU:
● 31 days annual leave pro rata to reflect contractual hours (including bank holidays and 3 mandatory days for Christmas)
● 3% Employer Pension contribution
● Commitment to staff wellbeing as a trauma informed organisation
● Commitment to personal and professional development
How to apply
To apply for this position please submit a full CV and supporting statement of no more than one side of A4 outlining your suitability and motivation for the role
Trauma Treatment International (TTI) is committed to supporting you with your application. If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.
If you have any questions, or any disability and require reasonable adjustment/s to any part of the selection process then please contact Jenny George
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who We Are
Amna means safe in Arabic - representing the core of our work - supporting communities and frontline workers to bring non-clinical mental health support to every person affected by war, conflict and displacement. At Amna, our core values of respect, understanding, curiosity and connection guide everything we do. Our mission is to build community capacity for healing. Our vision is a world where refugees can determine their future unbounded by the impacts of conflict and displacement.
We partner with local organisations and institutions working with displaced communities to set up psychosocial healing services in which individuals and groups can discover and connect to practices that promote their healing and wellbeing. We invest in and train people within these organisations to provide this support, and we help partners build psychosocial interventions in collaboration with refugee communities – all with a values-based, trauma-sensitive and identity-informed approach.
Our partnerships are not limited. We connect partners through our global healing network of peer organisations to exchange learnings and enhance their practices as the network strives to support forcibly displaced communities around the world.
How Will You Make a Difference?
The Head of Operations collaborates closely with the CEO and SLT to oversee and manage Amna's operations, ensuring the seamless delivery of programmes to reach the communities we serve. Responsible for the efficient management of risk managemet, safety and security, administration and logistics, people and culture, finance, safeguarding, ITC, the role holder plays a key role in maintaining compliance with Amna's guidelines, donors’ rules and regulations, and local laws across programmes and operations. The Head of Operations actively contributes to Amna's mission of serving refugee and displaced communities, striving to achieve organisational goals through effective operational management.
The Head of Operations reports to the CEO and is responsible for managing a dedicated team of three, a Finance Manager, People and Culture Manager and an Operations Officer.
Key responsibilities:
Comprehensive Risk and Safety Management:
- Conduct risk assessments taking into account the diverse geographical locations of team members, organizational partners, and the nature of projects.
- Assess risks related to grant funding, considering factors such as grant application processes, funding disbursement, and compliance requirements.
- Develop and implement risk management plans specific to partnerships, ensuring alignment with organizational goals.
- Stay informed about international and local regulations impacting the NGO sector, ensuring organizational compliance with legal and regulatory requirements in all operating regions.
- Develop and enforce safety and security protocols tailored to Amna’s diverse operational contexts, ensuring staff and partner safety.
- Work closely with relevant teams to integrate risk management into project planning and decision-making processes.
- Work closely with Amna’s partners to establish and monitor safety focal points in each operational area, coordinating real-time safety updates and responses.
- Develop emergency preparedness plans, including evacuation and contingency planning, and ensure they are updated.
- Regularly communicate risk assessments, mitigation strategies, and updates to the management team.
- Provide staff training on safety protocols, travel safety, and conflict sensitivity, ensuring readiness to handle security challenges.
- Serve as the primary point of contact for safety and security matters, reporting incidents and managing organizational response protocols.
- Regularly update the Amna’s risk registry.
Financial Planning and Oversight:
- Financial Leadership and Planning: Provide strategic oversight of Amna’s financial health and alignment with organisational goals, identifying trends and opportunities for resource optimisation. Collaborate on budgeting processes to ensure efficient and accurate financial forecasting, with a focus on impact-driven allocation.
- Monitoring and Cost Optimisation: Work closely with budget holders to implement cost-saving measures, ensuring effective resource distribution across operational areas. Regularly assess and enhance financial planning systems for better efficiency and accuracy.
- Internal Controls and Reporting: Oversee high-level financial reporting processes, working with the Finance Manager to ensure clarity, accountability, and strategic alignment. Support the preparation of financial reports for key stakeholders, including the Board, Senior Leadership Team, and donors.
- Annual Reporting and Compliance: Lead the preparation of Amna’s annual report, highlighting achievements and financial performance. Provide guidance on audit and internal control processes, in coordination with the Finance Manager, to maintain high compliance standards.
- Due Diligence and Partnerships: Coordinate with the Finance Manager on due diligence for new partner recruitment, upholding Amna’s financial and operational standards.
Oversight of People and Culture:
- Responsible for the recruitment and retention strategy.
- Lead recruitment and onboarding processes for senior positions.
- Assess and address skills and knowledge gaps through performance reviews. Ensure organizational development by identifying necessary training modules in collaboration with external trainers.
- Implement initiatives to enhance team capabilities and align skill sets with organizational objectives.
- Champion DEI initiatives within Amna, fostering an inclusive workplace culture that values diversity and ensures equal opportunities for all.
- Act as a custodian of the organizational culture, ensuring that values are upheld within the team and aligned with the mission and vision of Amna.
- Support the overall well-being of staff, aligning with Amna's wellbeing strategy.
- Responsible for health and safety compliance of the team.
- Provide guidance on policy interpretation and compliance, ensuring that all staff members are well-informed and adhere to organizational policies.
Robust Safeguarding Implementation:
- Oversee the development and implementation of robust safeguarding policies that align with international standards and best practices.
- Tailor policies to address the specific needs and challenges of a globally distributed team and diverse project locations.
- Conduct annual safeguarding refresher sessions for the team, collaborating with external experts as needed to deliver specialized training programs. Ensure that all staff members, partners, and relevant stakeholders receive updated and comprehensive training on safeguarding principles.
- Investigate any safeguarding concerns or incidents reported within the organization or related to its activities.
- Stay informed about industry trends, legal developments.
- Enhance the organization's safeguarding framework continously.
- Strenghten Amna’s incident investigation and reporting processes, establishing clear proocols to ensure swift response and resolution of safeguarding issues.
Effective Administration Management
- Manage contracts with external vendors and contractors, ensuring compliance and optimal value for services.
- Oversee authorization for travel and logistics, including risk assessment for travel to high-risk areas, ensuring comprehensive preparation and insurance coverage.
- Manage internal communication platforms, promoting consistent and clear communication of policies, guidelines, and organizational updates.
- Ensure effective operation of the organization's online platforms.
- Coordinate internal and external events, meetings and conferences.
- Implement best practices to enhance overall efficiency and effectiveness.
- Manage assets and knowledge system to ensure that critical information is accessible and effectively shared across teams.
Information Technology (IT):
- Develop and enforce IT policies and procedures to ensure the secure and efficient use of technology resources.
- Establish and manage data backup and recovery procedures.
- Monitor and manage software licenses and coordinate with relevant departments to optimize software usage.
- Plan procurement, installation, and retirement of hardware devices.
- Implement strategies for efficient hardware lifecycle management.
- Oversee the organization's use of cloud services, ensuring security, cost-effectiveness, and optimal performance.
Legal and Data Protection Oversight:
- Stay abreast of relevant national and international laws, regulations, and legal developments impacting operations.
- Lead in drafting, reviewing, and negotiating legal documents and contracts.
- Ensure compliance with data protection and privacy laws.
- Develop and implement policies and procedures to safeguard the organization's handling of sensitive information.
- Safeguard the organization's intellectual property rights.
- Develop strategies for the protection and enforcement of trademarks, copyrights, and other intellectual assets.
- Ensure all Amna’s staff are well informed and trained in data handling and protection.
Qualifications and Experience:
- Expert qualification (Qualified accountant) or in at least one relevant area demonstrating advanced proficiency and specialized knowledge.
- Minimum of 8-10 years of progressive experience in managerial roles within international/NGO organizations, with a focus on HR, administration, IT, financial management, risk management and legal affairs.
- Understanding of UK Charity Commission regulations.
- Experience with cloud services and knowledge of IT policies and procedures.
- Deep understanding of DEI principles and proven experience in championing DEI initiatives within organizations.
- Extensive experience in financial planning, budgeting, and grant management within the NGO sector.
- Expertise in conducting risk assessments, developing risk management plans, and ensuring compliance with international and local regulations.
- In-depth knowledge of safeguarding principles, policies, and practices within international organizations.
- Demonstrated commitment to the mission of supporting refugees and displaced communities.
- Ability to inspire and motivate others through optimism and dedication to the cause.
- Extensive experience in managing culturally and linguistically diverse teams.
- Proven experience in managing operations within fast paced, remote environments demonstrating adaptability and strategic foresight in dynamic contexts.
- Ability to foster an inclusive and collaborative work environment.
- Proactive problem-solving mindset.
Work Location And Environment:
This role is a remote job opportunity, and open to applicants in Europe and Middle East. We especially encourage candidates from countries where Amna has established partnerships, including Ukraine and the Middle East.
Amna offers a hybrid working environment to its employees allowing for a blend of remote and in-person work.
Please note that the nature of working environment and hybrid schedule may be adjusted as per the organisation’s evolving needs.
Remuneration Package
- For applicants based in the UK: 60,000 GBP per annum.
- For international applicants: 45,000 GBP per annum.
At Amna we are committed to attracting and retaining top talent by offering competitive compensation and benefit packages. We believe in rewarding talent and expertise at a level that corresponds with the local market conditions, ensuring that all our team members are fairly compensated for their skills and contributions.
Commitment to Diversity, Equity, and Inclusion
Amna is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents.
As an equal opportunity employer, we do not discriminate on the basis of race, religion, color, ethnicity, sex, gender, sexual orientation, age, marital status or disabilities status.
Applications are strongly encouraged from people with lived experience as refugees or displacement.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Corporate Fundraiser to be an integral part of our Corporate Partnerships and Fundraising team.
The team comprises a Business Development Manager, Corporate Partnerships Manager and Corporate Partnerships Officer who are focussed on recruiting and supporting the 140 plus partners who provide volunteers and funding for the reading programme, and a Trusts & Foundations Fundraiser with a focus on raising funds from family trusts and foundations.
Reporting to our Chief Executive and working closely with the Corporate Partnerships team (CPT), Trusts & Foundations Fundraiser and Communications team, you’ll generate income from existing and new corporate trusts and foundations and develop and manage our fundraising plan for corporate fundraising, including charity of the year and employee fundraising/giving. You will generate income from these sources to contribute towards the 2024-25 fundraising target of £278,000, rising to £348,000 in 2025-26 in which you’ll have an individual target.
This is a new role within Chapter One and is an opportunity for you to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter, have high standards for yourself and others and will thrive in working with a range of funders and partners on a daily basis.
For details of the key responsiblities of the role, and the kinds of expereince, skills and attributes we're looking for, you'll need to download and read the attached job description.
About Chapter One
Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most.
Our innovative Online Reading Volunteers Programme aims to support 3,300 children facing disadvantage during the 2024-25 academic year, pairing five to eight-year-old children with reading support volunteers from over 140 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. Our ambitious five year plan targets growth of 20% year on year.
You can learn more about our work by visiting our website, and looking at our videos and social media channels. Do also have a read of the About Chapter One recruitment pack that is posted with this ad.
Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.
Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.
Please submit a CV (maximum 2 A4 sides) and covering letter. Your covering letter (maximum 1 side of A4) should:
1) Detail your relevant experience, including clear examples.
2) Tell us about a relationship or partnership that you have initiated or been involved with and what you did to make it succeed.
3) Tell us about how our organisational mission is in line with your values.
Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.
Recruitment timeline:
First round interviews: Friday 29th Nov
Second round interviews: Thurs 5th Dec
The client requests no contact from agencies or media sales.
Prospectus is excited to be working with the charity for single parents to appoint an Interim Head of Income Generation to take the fundraising team and strategy through a time of review and transition. THe organisation has supported and championed single parents since 1918. They have worked for over 100 years to make sure that single parents are not forgotten.
This organisation operates a 4-day working week with a salary of £60,000 - £65,000. The charity has an open approach to flexible working requests and currently operate a hybrid working environment (London, SE1). For this role there is a minimum expectation of being in the office every two weeks.
As the Interim Head of Income Generation, you will be part of the Senior Management Team and work closely with the CEO, to set the strategic direction for the charity and oversee all Fundraising. You will lead a team of four fundraisers and together, deliver the income generation strategy across a range of income streams including individual giving, corporate, major donor and Trusts and Foundations.
Ideally, you will have experience of working in a charity of a similar size and whilst understanding that Trusts and Foundations fundraising is central for the organisation, you will also have experience of growing corporate and individual giving income streams. Whilst you do not need experience as an Interim Head of Income Generation previously, it is important that you can adapt easily to new situations and be a confident fundraiser, team leader and strategist.
Eligibility to work in the UK is required.
How to Apply
Prospectus encourage applications from all individuals, regardless of age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity status. If you meet some of the criteria but not all, you are still encouraged to inquire and learn more, as Prospectus can guide you through each aspect of the role and support your application.
Prospectus is dedicated to supporting candidates throughout the application process. To apply, please submit your CV initially and begin preparing your supporting statement. If your experience is suitable, you will receive the full job description, and a call or meeting will be arranged to brief you on the role, ensuring you have all the information needed to formally apply. We look forward to connecting with you soon.
About Our Client
In September 2024 The One Touch Switching Company ("TOTSCo") launched a revolutionary way for UK customers to switch their broadband and landline provider. TOTSCo was founded by the UK telecoms industry in June 2022 to help to introduce the One Touch Switching (OTS) service that all telecom providers should now be using to make it much easier for their customers to switch. TOTSCo is a member-owned and not-for-profit company whose purpose is to develop and operate a messaging platform (The TOTSCo Hub) which is central to OTS.
TOTSCo will recover its costs by charging industry members for use of the hub, and the anticipated annual turnover of the company is between £6m and £7m. TOTSCo has a team of over 25 people working on all aspects of OTS. In this role you'll get to work with a major technology firm that provides a managed service to TOTSCo.
Job Description
The Head of Finance is a core member of the organisation's structure and is a strategic partner to the CEO in all areas of finance. Responsibilities will include:
1. Job Purpose
- The role reports to the Chief Executive Officer, and comes with membership of the Executive Committee.
- The HoF is responsible for all financial control, reporting, statutory compliance and forecasting.
2. Manage the following functions including those that are outsourced providers (external accountants and managed service partner):
- Bookkeeping (outsourced)
- Annual external audit
- Operational banking relationship
- Cash flow and ensuring compliance with working capital requirements.
- Billing and debtor reconciliation (outsourced)
- Payroll including HMRC compliance and pension obligations. (outsourced)
- Complete VAT returns and ensure compliance with relevant compliance requirements.
- Monitor all spend against spend authorities.
- Draft statutory accounts in accordance with GAAP and applicable accounting standards.
- Develop or specify development of accounting systems as necessary to meet the changing requirements of the business.
- Ad-hoc analysis
3. Forecasting & Planning
- Prepare the following:
- An annualised budget and medium- and long-term forecast for agreement with the board including the charging model for customers.
- Monthly management accounts and variance analysis from budget including potential cash flow issue.
4. Stakeholders
- Support the following key stakeholder in fulfilling their roles:
- CEO
- Board
- Cost-centre managers.
- External and where appropriate Internal Audit.
- Audit and Risk Committee
- 3rd parties including bookkeeping.
5. Knowledge
- The following systems are used extensively within TOTSCo:
Excel
Xero (with Spotlight add-in for forecasting and reporting)
Approval Max
The Successful Applicant
- Fully Qualified Accountant (CIMA, ACCA, ACA, ICAEW etc)
- 5+ years PQE, ideally in a commercial environment
- Can demonstrate working independently and as finance lead with board responsibilities. (Experience in a SME preferable).
What's on Offer
We would like to offer the successful candidate:
- £85,000 to £90,000
- Home base, with occasional travel to London
- Ability to be a key decision maker within the organisation
- Opportunity to contribute to areas of the business outside of Finance
Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
The Duke of Edinburgh’s International Award Foundation is the international charity that drives and encourages the Award’s growth, access and impact across the globe. Working in partnership with organisations and governing bodies, we oversee the licensing of Award operators – including schools, youth groups, employers and custodial institutions – in more than 120 countries and territories. With our guidance, operators deliver the globally-recognised Award, which provides opportunities for 14 to 24-year-olds of all backgrounds, locations, cultures and abilities, to develop their interests, skills and life aspirations.
The Communications Manager leads the development of our brand and public-facing messaging to engage our audiences in the global impact of the Award. You will articulate our story through a wide range of content, helping build our voice as global advocates on the value of non-formal education and learning.
You will lead the delivery the Foundation’s communications activity, including content, channel strategy, and building communications and marketing capacity among our global family of Duke of Edinburgh’s Award operators. This includes ownership and strategic development of the Foundation’s public communications channels (website, social media) and strategic support for platforms managed by other teams.
You will partner with teams across the Foundation to advise and support delivery of marketing assets and strategies to support Award operators across the world, including leading the Communications Working Group and developing and delivering marketing capacity-building training to colleagues around the world.
The role oversees our organisational communications calendar and provides the lead communications and marketing support on events activity, acting as the key conduit between the Communications and Events teams and ensuring that all online and offline events receive the communications support and collateral they require, in line with agreed budget and resources.
The role works closely with National Award Operators and the Royal Communications team on royal visits attended by the Award’s patron and Chair, His Royal Highness The Duke of Edinburgh, including media and social media plans.
You will have sound understanding of reputation management and be confident in briefing the wider Foundation staff team, as well as the global Association, on communications queries and activities.
Our long term ambition is that every eligible young person aged 14 – 24 will have the opportunity to participate in the Award.
The client requests no contact from agencies or media sales.
Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.
- Salary: £34,879 FTE (London) or £32,983 FTE (outside of London)
- Hours: 28 hours per week
- Contract type: Temporary (10 months)
- Location: Home-based with regular travel to London and Bristol offices
- Closing date: 8th December 2024
- Interviews: 11th/12th December 2024
Change lives in a life-changing career
When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.
The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.
We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.
About the role
We’re looking for a Media and Communications Officer to join our Media and PR team.
As a member of the team, you'll have a fundamental role in helping us to deliver on our promise to support young people and their families to deal with the impact of cancer, both during and beyond treatment.
This role, working together with other members of the Policy, Communications and Voice directorate and the wider charity, will help us achieve this by amplifying the voices and experiences of children and young people with cancer, influencing the system to create change and raising awareness and funds.
This role is subject to a criminal record check. In the event of a successful application a basic criminal record check will be completed.
What will I be doing?
No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in the job description.
- Contributing to the development and delivery of the charity’s strategic media plan.
- Developing and implementing creative, effective communications plans for campaigns and projects, in-line with the charity’s overall strategic objectives.
- Writing materials for a range of on and offline channels and platforms including press releases, features, articles, opinion pieces and statements; ensuring these reflect Young Lives vs Cancer’s values and key messages.
- Developing real life stories based on the experience of children and young people, and their families, including interviewing, writing up and arranging photography and film content for use across the charity.
- Establishing quality effective relationships with a wide range of stakeholders including Media and News outlets, journalists and charity partners.
- Participating in the reactive news desk rota, responding to urgent media enquiries and providing advice to staff and senior managers in order to promote and guard the charity’s reputation. This includes taking part in the out of hours rota as required
- Briefing national, regional and local media (print, broadcast and online) on Young Lives vs Cancer and its activities.
What do I need?
Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.
The key skills we’re looking for in this role are:
- Experience of working in a busy press office
- Experience of devising and implementing creative PR plans or campaigns
- Experience of working with case studies and developing material for media
- Excellent judgement on reputation management, issues handling and development of messaging and position statements
- Excellent media relations skills with a good news sense for selling in stories and managing reputation
- Excellent verbal and written communication skills, including the ability to translate complex information in clear, understandable messages
- Good political awareness, knowledge of the news agenda and an understanding of children’s cancer
What will I gain?
For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:
- Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
- Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
- Generous annual leave allowance
- Great family/caring leave entitlements
- Enhanced pension
- Access to our employee savings scheme
To find out more about our benefits package, have a look on our website.
Our commitment to Diversity, Equity, Inclusion and Belonging
At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.
We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.
We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.
Accessibility
We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible. Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.
#ShowTheSalary #NonGraduatesWelcome
DFN Project SEARCH is delivering transformative change, supporting, and helping young people with learning disabilities and autism into the world of work. Nationally only 4.8% of people with special educational needs and disabilities gain permanent paid employment in the UK yet 70 percent of DFN Project SEARCH graduates gain jobs, 60 percent of them achieving full-time permanent roles.
You will be required to improve the quality and outcomes of existing DFN Project SEARCH programmes across a geographical area. This is with the aim of supporting the organisations to ensure that every intern has the best possible chance to gain full-time paid employment. The focus of this role is to ensure continuous improvement across all sites, relating to model fidelity and outcomes. This relates particularly to sites achieving less than 60% employment outcomes.
Our model means that our regional Programme Specialists form new partnerships and develop new DFN Project SEARCH sites, supporting them through to year one of delivery. These sites will then be passed to our Programme Impact Co-ordinator team where you will then be required to continue to nurture these strong partnerships and provide ongoing training and support to colleagues within your region. You may also be required to support colleagues by promoting DFN Project SEARCH in other areas and contribute to the development of relevant new focussed materials and resources.
The client requests no contact from agencies or media sales.
We help young people to build life-long belief in themselves, supporting them to take on their own challenges, follow their own passions and discover talents they never knew they had. Because when you prove yourself that you’re ready for anything nothing can hold you back.
We are looking for a Head of Governance and Risk to lead our corporate governance and risk management functions.
As a trusted advisor, you will support the ELT and Trustees Board and its sub committees on all issues relating to corporate governance, compliance and risk management.
You will define, implement and continuously improve Duke of Edinburgh Award (DofE)’s Governance Framework in line with the Charity Governance Code. You will also ensure DofE’s risk management strategy and framework is embedded and effective.
This is a great opportunity for an experienced governance and risk management professional looking for their next challenge.
What we are looking for:
You will have substantial experience in strategic leadership and day-to-day management across governance, risk management and assurance, or information governance and data protection.
A thorough understanding of corporate governance in the charity sector is essential, along with experience in advising Boards of Trustees and Executive Leaders on governance matters.
You will also bring expertise in risk management and assurance, including the development and oversight of risk management frameworks, supporting processes and procedures, and handling internal audit reviews
You will have a high level of personal integrity and an ability to maintain a high degree of confidentiality with a can-do attitude.
What will you get in return?
The opportunity to work for a successful and dynamic charity that has the development of young people at its heart and the wellbeing and development of its people constantly in focus.
From day one you’ll have access to a generous pension scheme and an employee assistance programme, flexible working, volunteering days and Healthcare cash plan, plus many more.
Closing date: 28th November – Midnight
First interview date: 4th & 5th December to be held via Teams
Second interview date: Week commencing 9th December
If you would like to access the application form in a different format or if you would like any assistance that might help improve your experience while completing the application, please contact us.
The DofE are committed to safeguarding and promoting the welfare of young people. All successful applicants will be required to undergo a Basic Disclosure and Barring Service check. (e.g. DBS/PVG or similar), including references covering any gaps of employment/education, confirm eligibility to work in the UK and complete a health check.
**The geographical allowance is based on a member of staff having a home or office-based postcode within 30 miles (as the crow flies) from Charing Cross, WC2N 5HS. The allowance is 7% capped at £4,000 per annum.
The client requests no contact from agencies or media sales.
Rainforest Foundation UK strives for a fairer and more sustainable world by working with Indigenous Peoples and other communities of the world’s rainforests. We’re seeking two Project Coordinators to join our growing team working at the forefront of the fight against tropical deforestation, climate change and social injustice. Hardworking and committed, you will work closely with local partner organisations in the Democratic Republic of Congo to expand community land rights, sustainable livelihoods and forest protection initiatives.
Person specifications
The ideal candidate should possess a minimum of 3 years’ experience in project management within charity or international development settings. You should demonstrate a strong understanding of forest governance and human rights, particularly in Central Africa, and exhibit leadership in project management. Proficiency in both English and French is essential, alongside experience in financial management and a personal commitment to defending human rights. Additionally, you should have excellent interpersonal and communication skills, cultural sensitivity, and the ability to work under pressure in complex environments, including up to 12 weeks of travel per year to remote forest areas.
For further details regarding the role and specific qualifications required, please consult the Job Description
We welcome all applicants, and encourage those who believe they may not strictly meet all requirements to apply, demonstrating in their cover letter why they are the right fit for the role.
Application process
To submit your application, kindly complete the online application form by Monday 25 November 2024, 9AM. Please be aware that the form will be anonymised for review by the panel.
Please note that CVs will not be considered.
Interviews with shortlisted candidates will be held on 29 November 2024. Please let us know in your application if you are available to attend an online interview.
Download the Job Description
The client requests no contact from agencies or media sales.
We are the world’s original and largest independent children’s rights organisation, dedicated to ensuring every child is safe, healthy, learning and looking forward to a good future.
With more than 25,000 dedicated staff across 113 countries, we respond rapidly to humanitarian emergencies, deliver innovative development programmes, and ensure children's voices are heard through our advocacy and campaigning to build a better future for and with children.
Global Communications Director
Location: Existing office location, GMT +/- 3 hours
Salary: UK - £90,000 (other locations will vary)
Our organisation is developing an ambitious Global Engagement Framework to inform and shift how the movement works together to support our funding, brand and impact agenda for children. The Global Communications Director will lead our ambitious plans for developing our global communications and media work to support our organisational strategy; helping to accelerate growth, strengthen our brand and increase audience engagement.
Focused on strengthening our Global Goals impact, leveraging our humanitarian responses, building engagement with our people, effectively managing crisis communications and global translations, the team partners with our Country Offices and Members to deliver strategic communications, media and internal communications activity, to amplify critical issues impacting children on a world stage.
The Global Communications Director will lead a geographically dispersed team responsible for delivering the global communications and media strategy overseeing our global strategic communications approach, leading major humanitarian emergencies and crisis communications and overseeing of internal engagement with 25,000 staff. As a senior leader in the Resource Mobilisations Communications and Engagement department and collaborating closely with the Global Engagement and Fundraising Directors, the Director will ensure an integrated approach that maximises our influence and supports our ambitious goals.
- We are looking for a dynamic leader with extensive experience leading global communications and media relations, particularly within large, federated organisations.
- Master storyteller with exceptional skills in crafting compelling, audience-focused narratives.
- Extensive experience in leading global crisis communications.
- Expert in leading strategic communications responses to global emergencies.
- Expertise in developing and executing global media strategies.
- A visionary approach to internal communications that fosters inclusivity, alignment, and high performance across a complex, multi-stakeholder environment.
- Exceptional leadership and interpersonal skills.
If you are passionate about driving positive change for children worldwide and have a bold vision for leading global communications and media, we encourage you to apply.
We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.
For further details and to apply, please visit click 'Apply via Website' to be redirected to the Prospectus website.
Recruitment Timetable
Deadline for applications: 8th December 2024
Preliminary Interviews with Prospectus: 9th - 11th December 2024
First Interview: w/c 16th December 2024
Second Interview: w/c 6th January 2025
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Deaf Unity is a deaf-led charity empowering deaf people. We have an exciting opportunity for a proactive, passionate and highly-organised individual tomanage the administration of our busy BSL training and services, and in implementing strategies to promote these services to new businesses and individuals to grow this area of our charity at this exciting stage of our development.
In return you will have the opportunity to work with a dedicated team within a growing and unique charity. Income generated from training and courses goes back into the charity to fund our work with deaf school leavers, deaf job seekers and workers and out in the community. This means the work you do will make a positive contribution to and directly impact the lives of deaf people.
Job Summary
The Training and Services Manager is responsible for the comprehensive administration, management and promotion of Deaf Unity’s British Sign Language (BSL) training, interpreting services, Deaf Awareness, and other related training courses. This role includes managing course logistics and the freelance team delivering training, monitoring email communications, promoting services, liaising with students, clients and teachers, maintaining the CRM system, handling invoicing, capturing feedback, and managing evaluations. The ideal candidate will be organised, communicative, and committed to providing exceptional service to our clients and students while meeting sales targets.
Location: London – initially fully remote with some ad hoc site visits. Potential for future hybrid role.
Reports to: CEO
Line management responsibilities: freelance BSL teachers and trainers, and freelance communication support team
Job Type: 35 hours per week, salary £30k-£35k
Key Responsibilities
1. Service Management and Administration:
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Oversee the administration of all services such as BSL courses, interpreting services, Deaf Awareness, and other related training courses.
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Schedule and coordinate external training sessions and courses, ensuring all logistical details are managed effectively.
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Monitor and respond to emails in designated inboxes related to training and services.
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Manage freelance trainers and teachers to ensure the smooth delivery of all courses.
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Manage freelance interpreters and CSWs to ensure the smooth delivery of communication support services.
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Ensure compliance with Deaf Unity’s policies and procedures (e.g. finance, safeguarding, health and safety, EDI) in every aspect of service delivery
2. Promotion of Courses and Services:
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Develop and implement strategies to promote training, courses and interpreting services to potential clients and students.
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Conduct outreach and build relationships with organisations, businesses, and individuals to increase course enrolment, and training opportunities.
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Utilise various marketing channels, including social media, email campaigns, and partnerships, to promote courses.
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Meet or exceed sales targets for course enrolments and sales of training programmes.
3. Client, Student, and Teacher Support:
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Act as the primary point of contact for students, clients, and teachers, providing exceptional customer service and support.
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Assist with course registration, answer queries, and provide detailed information about training programs.
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Maintain strong relationships with existing clients, students, and teachers, ensuring their needs are met and expectations exceeded.
4. CRM and Invoicing:
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Keep the Customer Relationship Management (CRM) system up to date with accurate and relevant information.
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Generate and manage invoices for BSL and training courses.
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Track payments and follow up on outstanding invoices to ensure timely payment.
5. Feedback and Evaluation:
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Capture feedback from students, clients, and teachers through surveys, or other appropriate methods.
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Analyse feedback to identify areas for improvement and implement changes to enhance course quality and delivery.
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Prepare and present evaluation reports to senior management, highlighting key findings and recommendations.
Qualifications and Skills
Essential
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Strong organisational and multitasking skills with a keen attention to detail.
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Experience of managing staff/a small team
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Excellent written and verbal communication and interpersonal skills.
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Ability to work independently and as part of a team.
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Proven track record of meeting sales targets and promoting services.
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If no existing BSL skills, an interest and commitment to learning BSL is required (free training provided).
Desirable
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Knowledge of BSL (ideally Level 2/3 or above – ongoing BSL training provided for free up to and including Level 3).
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Proficiency in using CRM systems and other administrative software.
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Experience in business outreach and building business relationships and partnerships.
Personal Attributes
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Proactive and resourceful with a problem-solving mindset.
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Passionate about education, training, and supporting the Deaf community.
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Committed to continuous improvement and excellence in service delivery.
Application Process
To apply for the position of Training and Services Manager, please submit your CV and a cover letter detailing your relevant experience, how it matches the criteria and why you are interested in this role by 23:59 Sunday 1st December.
Deaf Unity is a charity that values diversity, equity, and inclusion as essential to our mission. We actively encourage applications from Deaf candidates, and make a commitment to interview all Deaf applicants who apply and who match the essential criteria for the role. If you would like to be considered under this commitment, please let us know in your application.
The client requests no contact from agencies or media sales.