Senior Database Systems Officer Jobs in Manchester

Supporter Development Officer

We have an excellent opportunity for a proactive and professional team player with outstanding communication, decision making and interpersonal skills and a strong customer service ethic.

Apply now and join a busy Supporter Development team who cover a number of areas including raffles, lottery, membership, regular giving, reactivation, consent management, gift aid and cash giving.

Position: Supporter Development Officer

Location: Remote (with monthly onsite attendance in Sidmouth)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £30,515 per annum

Contract: Permanent

Closing date: Tuesday 28 January 2025

About the Role

As Supporter Development Officer, you will deliver campaigns and activities for the Supporter Development side of the Individual Giving team, successfully managing the supporter development activity in line with the agreed annual targets and the Fundraising Strategy. Working with the Senior Supporter Development Officer and the Supporter Development Manager, you will deliver the supporter development roadmap, continuously monitoring performance and making improvement recommendations.

Principle duties include:

· Managing integrated donor journeys on channels such as online, post and social, with a donor centric approach.

· Inputting into and delivering the Fundraising Strategy within the Supporter Development Team.

· Working within the Supporter Development Team to deliver a donor centric lifetime value optimised approach.

· Report on the targets and KPIs of campaign activity.

· Applying a test and learn strategy for supporter journeys, and sharing learnings with the Supporter Development Team, upskilling team knowledge and experience within key areas of delivery.

· Project managing campaigns and activity including expenditure budgets.

· Working closely and in partnership with The Donkey Sanctuary’s external agencies to deliver campaign activity.

About You

With experience of working with databases and spreadsheets, you will have a high level of data protection/GDPR knowledge and meticulous application.

You will also have experience of:

· Demonstrable experience of managing fundraising or customer service campaigns and activities.

· Project management experience.

· A proven track record of working within a team environment with complex internal stakeholders.

· Experience of managing direct marketing budgets and of supporting direct marketing analysis to enhance the performance of channels, products, and specific appeals.

· Knowledge and experience of CRM systems.

· Able to maintain a high level of accuracy and attention to detail whilst working with a number of conflicting demands and deadlines.

What you get in return…

· Competitive pension.

· Life assurance.

· 31 days holiday (including Bank holidays), rising to 34 with each full year of service.

· Wellbeing team.

· Recorded Pilates classes.

· Long service awards.

· Healthshield plan

· Free parking.

· Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Fundraising, Supporter Experience, Supporter Care, Customer Service, Project, Project Management, Fundraising Officer, Supporter Experience Officer, Supporter Care Officer, Customer Service Officer, Project Officer, Project Management Officer, Customer Service Agent, Customer Service Executive, Customer Service Support, Customer Service and Fundraising Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Ten Ten Resources is an educational organisation that nurtures spiritual growth, personal development and social responsibility by sharing inspiring, creative content through a Catholic lens.

Working as part of a team of 12, the Office Manager is a key managerial role. You will maintain and improve office systems, processes and policies, ensuring that clients receive a high-quality service, and the remote working them is well-organised and efficient.

This role is offered full-time (5 days) or part-time (4 days).

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SUMMARY OF RESPONSIBILITIES

• Systems | Manage, review and improve the use of our office systems
• Client Experience | Ensure excellence in our communication with clients
• Line Management | Line Management responsibility for two members of staff
• Team Organisation | Management of team matters
• Reports and Policies | Reporting to senior leadership and policy management
• General Admin | As required 

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IN DETAIL

Systems

Improving the use of our systems including:

• HubSpot for marketing, communications and Knowledge Base

• Trello for project and process management 

• Clockify for time management and time off

• Google Drive for file management

You will propose and implement improvements, and train staff members in new and improved practices. Therefore, a previous knowledge of some of the systems we use is desirable, and a proven ability to understand and implement systems is essential. 

Client Experience

You will have responsibility for ensuring Client Experience across all communication channels including the website, email communication, telephone, knowledge base and chatbots.

As part of this, you will understand the role and responsibilities of the Office Administrator responsibilities so you can provide training, backfill and assist during busy periods. This includes:

• Resolving user-based queries

• Managing subscriptions and trial subscriptions

• Triaging communication to the relevant member of staff

• Improving and updating CRM data (eg school holidays, pupil numbers, etc)

In addition, under the guidance of the Leadership Team, you will organise, plan and implement the annual subscription process.

Line Management

You will initially have Line Management responsibility of the Finance Officer and Office Administrator. This includes bi-weekly one-to-one meetings, termly reviews, annual appraisals and adhoc meetings with reportees or the Leadership Team as required.

Team Organisation

You will have responsibility for managing various team matters. This includes, although is not exclusive to:

• Payment of goods and services

• Organising Team Gatherings and adhoc in-person meetings

• Remote planning of work events - eg film shoots, conferences

• Team training as required

• Ensuring staff have up to date DBS certificates

Reports and Policies

This includes:

• Producing reports for the Leadership Team regularly and as required

• Producing and updating company-wide policies, ensuring that they are fit for purpose

• Ensuring the Operations Manual is up to date and that department heads update the manual as necessary

General Admin

You will also have responsibility for General Admin tasks. This may include, although is not exclusive to:

• Receiving and triaging post

• Banking cheques

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PLACE OF WORK

This is a home-working role. All home-working office equipment will be provided by the company as required.

In-person staff gatherings take place three times per year, requiring an overnight stay. Travel and accommodation are provided by the organisation. Additional in-person meetings may also be called as required.

Job Title: Administration Manager/PA to the CEO

Location: Home based

Responsible to: CEO

ABOUT US

The Teaching Awards Trust is a charity committed to raising the profile of the outstanding, life-changing work that takes place in education across the UK. We champion, celebrate and raise the morale of all those who work in education.  Our mission is currently carried out through two powerful campaigns; The Pearson National Teaching Awards and Thank a Teacher.

ABOUT THE JOB

This is an exciting new support role created to provide support to the team, and the CEO. The primary responsibility of this role is to provide high-quality administrative support to the Teaching Awards Trust, ensuring the efficient operation of the charity’s virtual office and daily activities. This includes offering confidential personal assistant (PA) services to the CEO and Board of Trustees, as well as providing cross-functional support to the wider team in areas such as fundraising, human resources, awards management, marketing, and event coordination. As this is a new role, you will have the opportunity to help shape and grow the role to make it your own.

ABOUT YOU

A track record of at least 4/5 years’ experience providing PA/Administrative support, ideally at a senior or executive level, with experience within the education/charity sector advantageous.

You will have excellent organisation skills with a strong attention to detail as well as exceptional interpersonal and communication skills.

The ability to build strong, collaborative relationships both internally and externally is essential for you to be able to hit the ground running in this new role.

As with other jobs of this level, a high level of discretion and confidentiality is needed when dealing with sensitive information

Overall, you will be looking for the opportunity to make a real difference in your role and to help support of aims of the trust.

ABOUT OUR BENEFITS

A salary of £30-35,000 per annum. You will be home based with some need to travel for team meetings and other events.  Annual leave is 25 days excluding bank holidays, Employer pension contributions of 6%, Learning and Development packages are also available.

ABOUT OUR APPLICATION PROCESS

The closing date for applications is midnight on 31st January 2025 but applications will be reviewed and longlisted as soon as they are received.

To apply, please follow the website link provided, along with a CV and a covering letter including why you are applying for this role and also describing your key achievements in your most recent administrative role.

Successful candidates will be contacted by phone or email by 3rd February 2025 for an initial short phone call conversation followed by remote first interviews during w/c 3rd February 2025.

Second round interviews will take place w/c 10th February 2025.

The Teaching Awards Trust is an equal opportunities employer, and we welcome applications from all suitably qualified persons. If you require any assistance or adjustments during the application process, please do not hesitate to reach out.

Why join the UK Sepsis Trust (UKST)? We’ve an exciting opportunity to work for a significant cause and help make a real difference by raising awareness of sepsis.

Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK and approximately 48,000 deaths – the charity’s overarching aim is to reduce preventable deaths from sepsis. We achieve this by:

• Raising awareness
• Supporting those affected by sepsis
• Educating health professionals
• Lobbying political organisations for better sepsis care

As the Executive Assistant you will provide comprehensive administrative and operational support to the CEO and other senior leadership members. You will be a highly organised, detail-orientated individual with exceptional communication skills and the ability to manage multiple tasks while maintaining confidentiality. You will play a key role in enabling the effective operation of the charity by assisting in strategic planning, project management, and general administrative duties. 

Executive Support:

• Provide administrative support to the CEO, ensuring smooth daily operations.
• Schedule and manage appointments, meetings, and travel arrangements for senior leadership.

• Prepare and organise meeting materials, including agendas, presentations, and reports.
• Draft, proofread, and edit correspondence, including emails, letters, and reports.

Communication & Coordination:

• Act as a liaison between the CEO and internal/external stakeholders.
• Handle sensitive and confidential information with discretion and professionalism.
• Coordinate communication between departments and external partners.
• Prepare briefings for the leadership team and follow up on action items.

Event Planning & Logistics:

• Assist in organising and coordinating events, fundraisers, and board meetings.
• Manage logistics for events, including venue selection, supplier coordination, and participant communication.
• Support fundraising efforts by assisting in donor communications and event planning.

Project Management:

• Track key organisational projects and deadlines, providing updates to the CEO.
• Assist in the creation and implementation of strategic plans, ensuring timelines and milestones are met.
• Manage administrative tasks related to ongoing projects

General Administrative Support:

• Maintain filing systems and databases for organisational records and sensitive information.
• Assist with office management duties, such as supplies ordering, technology setup, and facility coordination.

Experience:

• Proven experience as an Executive Assistant or in a similar administrative role, preferably within the nonprofit or charity sector.
• Experience supporting senior leadership, including CEOs, Executive Directors, or board members.
• Demonstrated ability to handle complex, sensitive tasks and manage competing priorities.

Skills & Abilities:

• Exceptional organisational and time management skills with attention to detail.
• Strong written and verbal communication skills, including the ability to prepare reports and presentations.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Proficiency in using CRM systems
• Ability to work independently, exercise initiative, and work effectively in a team environment.
• Knowledge of the nonprofit sector and an understanding of the specific challenges and opportunities in the charity space.

Personal Attributes:

• A passion for social change and the mission of the organisation.
• Discretion, professionalism, and a positive, proactive attitude.
• Ability to manage confidential information with integrity.
• Flexibility and adaptability in a fast-paced and changing environment.

To apply please provide a copy of your CV and cover letter outlining your experience and why you are suited for the role.

The United Kingdom Sepsis Trust is committed to promoting diversity and inclusion within our workforce. We encourage applications from all qualified individuals, regardless of background, gender, ethnicity, or disability.

Are you passionate about teamwork, innovation, and driving positive change? At The King’s Trust, we’re looking for an Assistant Finance Business Partner to join our collaborative Business Partnering team to help us empower young people across the UK.

Your Role in Our Mission:

• Partner with senior stakeholders to shape, develop, and implement impactful business strategies.
• Advise, challenge, and connect with leaders, embedding yourself as a key member of their teams.
• Champion commercial thinking, providing analysis, insight, options, and scenarios that influence key business decisions.
• Lead performance management, from forecasting to budgeting and business planning.
• Support the wider team to deliver exceptional business partnering for our Delivery and Fundraising directorates.

What You’ll Bring:

• Proactivity, enthusiasm, and a drive for collaboration.
• Experience in a finance partnering environment, ideally part-qualified or qualified by experience.
• Strong communication skills to engage both finance and non-finance stakeholders.

Why Join The King's Trust?
Here, you’re part of a supportive, purpose-driven community where your ideas and insights make a real difference. Working together, we transform young people’s futures—and grow as professionals and people.

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The King's Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The King's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network). 

Safeguarding 

The King's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

The Role: Operations Manager

We are seeking an inspiring and dedicated Operations Manager to play a key role in our organisation, leading and supporting our passionate staff team of eight people and managing daily operations at M13 Youth Project, supported by and reporting to the Founder.

You will lead on the smooth running of operations, working closely with youth work staff to nurture a trusting, inclusive and dedicated working culture, which enables staff and young people to feel safe, valued and hopeful and to develop excellent work together.

You will be responsible for overseeing the ongoing development of our staff team, including scheduling staff and activities, managing working hours and absence, line managing staff, supporting recruitment, induction, disciplinary and grievance processes and being the first point of contact for the team.

This role requires experience and capability in managing processes and people, with good organisational skills, attention to detail, emotional intelligence and dedication to completing tasks. Empathy, good sense, creativity and ability to manage competing priorities are essential, along with the ability to co-design solutions to effectively manage any issues arising in the office environment, whilst ensuring high quality youth work and excellent external relationships with partners.

Whilst knowledge of and previous experience within a youth and play work context is not a requirement, you will have an appreciation of and commitment to seeing children and young people’s lives enriched, and to developing an understanding of our approach to youth and play work. If required, the Founder will continue as Designated Safeguarding Lead and professional practice supervisor of youth & play work staff.

Diversity, equity, inclusion and anti-oppressive practice are important to us at M13 Youth Project across all areas of the organisation and we welcome applications from people of all backgrounds.

Your key role in effectively managing operations will free up the Founder to lead and focus on overall finance management, fundraising and on the strategic leadership, evaluation and development of M13, our Trustees and youth board, and the A6 Youth & Play Partnership, which M13 leads.

This is an exciting role for someone eager to make a significant difference to an amazing youth work charity: maintaining our high standard of work; supporting our 30th Anniversary celebrations; contributing knowledge, skills and passion to enhance and develop our current and future operations; and leading a team that creates life-enhancing youth and play activities that support the safety, growth, joy and well-being of children, young people and young dads.

Please refer to the Recruitment Pack for the full Job Description and Person Specification, available on our website and when you click the apply now button.