Salesforce Administrator Jobs

Senior Programme Manager – Early Careers Launchpad

£47,000 - £52,000 per annum

Fixed Term, 2 years

Location: Rhodes House in central Oxford (hybrid working)

We have an exciting, new opportunity for a Senior Programme Manager to join the Rhodes Trust, Oxford. This role will oversee a strategic initiative designed to empower young Rhodes alumni through comprehensive career development opportunities.

About the Rhodes Trust

The Rhodes Trust is an educational charity which offers Rhodes Scholarships to exceptional students from around the world to come and study at the University of Oxford. Our mission is to build a better world through global fellowship programmes that develop and connect compassionate, innovative, and public-spirited people committed to solving humanity’s challenges.

In recent years, we have also partnered with several other remarkable organisations to create the Mandela Rhodes Foundation, Atlantic Institute, Schmidt Science Fellows, RISE and Oxford Next Horizons.

The role

As the Senior Programme Manager for the Early Careers Launchpad, you will oversee a strategic initiative designed to empower young Rhodes alumni through comprehensive career development opportunities. This role requires a proactive leader with strong project management skills and a passion for nurturing young talent through innovative programmes and partnerships.

The role will be responsible for;

• · Programme Management and Delivery
• · Stakeholder Engagement
• · Mentorship Coordination
• · Workshop and Webinar Execution
• · Career Coaching and Work Placement Services
• · Entrepreneurial and Research Support
• · Role modelling the Trust’s organisational values of commitment, inclusion, belonging, growth and innovation.
• · Carrying out any other duties relevant to the role, as requested.
• · A deep commitment to the values, ethos and mission of the Rhodes Trust.

Please refer to the job description for more information on key responsibilities

Essential skills, experience and qualifications:

• · Proven Programme Management: Extensive experience in managing large-scale, multifaceted programmes, preferably in career services or alumni relations contexts, across multiple geographies and diverse audiences
• · Leadership: Demonstrated ability to lead complex projects, with a collaborative approach
• · Strong Network and Partnership Building: Established track record of building relationships with external partners and stakeholders across diverse industries
• · Event Planning Expertise: Proficiency in organising and managing both virtual and in-person events, with a keen attention to detail
• · Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to engage effectively with a diverse range of individuals and groups
• · Tech-Savvy: Comfortable using modern technology and digital tools for event management, such as Zoom and Eventbrite, and CRM platforms like Salesforce.
• · A bachelor’s degree is required; a master’s degree in business administration, education, or related fields is preferred.
• Other Requirements:
• · This role requires international travel to various regions, where you will be co-delivering programming and engagement activities with key stakeholders.
• · Flexibility in work hours, including occasional evenings and weekends.
• · Proximity to Oxford for on-site duties; however, partial remote work arrangements are available.
• · Commitment to the mission and values of the Rhodes Trust.

Benefits of working here

We are a global organisation and we use our deep connections across the world to bring together people of different backgrounds and viewpoints. We encourage our staff to challenge each other’s thinking and generate new ideas.

• · 30 days annual leave (pro rata) plus 8 bank holidays
• · Competitive pension scheme
• · Generous family leave schemes
• · Private health insurance
• · Employee Assistance Programme
• · Personal development opportunities
• · Additional benefits, such as free access to the University's gardens, parks, libraries and museums, and University staff discounts in shops across Oxford
• · Cycle to work scheme

· Electric car scheme

If you would like to find out more, please click ‘apply’ to view the full job description and to find the link to apply. Please send us your CV and a covering letter. In your cover letter, please answer this question: How would you approach building relationships with organisations across multiple sectors to support the career growth of Rhodes Scholars? What unique strengths or qualities would you highlight about Rhodes Scholars to help these organizations see the value in partnering with the Rhodes Trust? No more than 500 words.

Please note, this advert will close on 1 December 2024 and interviews will take place on: 5th and 12th December.

If you have any issues with submitting your application, please email the Recruitment team.

The Rhodes Trust is an equal opportunity employer. We warmly welcome applications from talented people of diverse backgrounds and appoint without regard to age, disability, gender, gender identity, gender reassignment, sexual orientation, pregnancy or maternity, parental status, marital or civil partner status, race, colour, ethnic or national origin, nationality, religion or belief.

JOB PURPOSE

UK for UNHCR, the UN Refugee Agency's national charity partner, is looking for an experienced Supporter Care Manager to oversee our Supporter Care services.

Fostering lasting relationships with our supporters is essential to increase awareness and raise funds to help protect refugees. 

You will manage our fulfilment agency and Supporter Care Co-ordinator to ensure donations, thanking, and supporter enquiries are handled in a prompt and professional manner. You will also work closely with the Data Team, Fundraising Team, and Communications Team to ensure the delivery of an efficient and positive supporter experience across all channels.

The ideal candidate will possess empathy, patience, and strong communication skills. They will also be familiar with documenting, monitoring, and troubleshooting business processes.

We are interested in hearing from candidates with a range of professional experience: charity or private sector. If you think you have the relevant skills and crucially, the passion to support the refugee cause, please apply.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBILITIES

• Manage our fulfilment agency including setting and monitoring levels of service provided, and leading on procurement when required.
• Line manage the Supporter Care Co-ordinator providing guidance and professional development opportunities.
• Develop, implement, and maintain Supporter Care Policies and Guidelines.
• Provide regular training and briefings to prepare internal and external call handling and fulfilment teams.
• Manage the Supporter Care helpdesk; ensuring prompt and accurate responses to enquiries received via phone, email, post, and web forms.
• Effectively resolve enquiries, requests for information, and complaints via appropriate channels, and update our records accordingly.
• Work closely with colleagues in Digital Communications to respond to supporter queries and comments made via social channels.
• Work closely with Communications in responding to reputational or issues-based queries.
• Be the first point of contact for Legacy pledgers, enquirers, and intenders, stewarding as required and liaising with fundraising team members.
• Champion Supporter Care best practices across the organisation.
• Work with the Senior Database Manager to streamline supporter care processes and ensure accuracy of data.
• Ensure that supporter data is managed in accordance with data protection laws and Charity Commission regulations.
• Share supporter feedback with the wider team to promote a supporter focussed organisation.
• Manage and develop our approach to thanking, deciding the appropriate channel, frequency, and level of personalisation for different types of donors.
• Lead and/or support on in-person and online events to deepen supporter care as required.
• Collaborate with Fundraising Teams to conduct market research to better understand the behaviours of both existing and prospective audiences.
• Provide colleagues with Supporter Care training and resources.
• Support the Senior Database Manager with annual planning and budgeting.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

PERSONAL ATTRIBUTES AND EXPERIENCE

Essential Experience

• Experience of managing or working with a fulfilment agency to deliver excellent customer service.
• Experience of working in a customer care environment, leading, or managing a supporter (or customer) care programme and interacting with supporters/customers on the telephone, by email, and in writing.
• Experience using Salesforce or similar CRM products/fundraising databases.

 Essential Skills/Knowledge

• Ability to prioritise multiple tasks within a collaborative team environment.
• Strong problem-solving skills with the ability to gather relevant information and draw clear, logical conclusions to resolve issues effectively.
• Strong written and verbal communication and interpersonal skills.
• Demonstrates patience, empathy, and understanding.
• Attention to detail.
• An understanding of data protection regulations, such as the GDPR, especially with regards to supporter/customer individual rights.
• Proficient in Microsoft Office Suite.

Desirable Skills/Experience  

• Experience of or interest in the charity sector, in particular humanitarian response/international development.
• Line management.
• Experience with fundraising administration such as Gift Aid, marketing preferences, and direct debits.

WHY JOIN UNITED KINGDOM FOR UNHCR?

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised.

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships.
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme.

Development

• Comprehensive training and continuing development opportunities.
• Individual training budget.

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: 9am, Monday 2nd December 2024

Interviews date: Week commencing 9th December 2024

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 
 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency

 1. JOB PURPOSE
AKF(UK) Partnerships Managers are part of the Global Aga Khan Foundation (AKF) Partnerships team tasked with identifying and cultivating new funding partnerships and strengthening existing ones to support our strategic goals. They engage with European and Asian government, foundation, and corporate donors to mobilise resources for ten multisector profit and not-for-profit agencies of the Aga Khan Development Network (AKDN) operating across Asia and Africa. In addition, Partnership Managers are responsible for a portfolio of select grants implementing across AKDN themes and geographies in close collaboration with field units, global teams, and our partners. 
 

2. REPORTS DIRECTLY TO - Deputy Regional Director, Europe and Asia, Partnerships
 

3. JOB TITLE: Partnerships Manager (Programme Manager)

4. KEY RESPONSIBILITIES AND CORE TECHNICAL COMPETENCIES

4.1 Securing resources

• Coordinate, facilitate, and lead the development, review, and quality assurance of expressions of interest, concept notes and full proposals for funding opportunities;
• Liaise and coordinate with internal stakeholders as well as with donors, partners, and consortia to facilitate project design, align proposal and donor requirements, gather required legal and administrative documentation, and draft sections of proposals as needed;
• Coordinate processes of contracting and negotiation, engaging relevant stakeholders, and ensuring contracts ‘get over the line’ in a timely and efficient way;
• When needed, provide direct hands-on support at field level in design of concept notes, proposals, and budgets and conduct donor or field visits to support discussions with new and existing donors/partners;
• Contribute to management systems, such as the Award Information Management System (AIMS).

4.2 Grant management

• Manage and monitor a portfolio of grants through regular interface and coordination with AKF(UK)’s partnerships team, AKF(UK)’s finance team and relevant AKF/AKDN agencies/field units, acting as a central resource for field units in donor best practice;
• Interface with donors and communicate on a regular basis about the implementation of on-going grants to ensure strong, enduring relationships;
• Ensure strong relationship cultivation throughout the grants cycle, anticipate, and plan for future funding and project extensions;
• Oversight, coordination, review, and quality assurance of donor deliverables (e.g. work plans, monitoring and evaluation plans, staffing plans, budgets, close-out plans, donor troubleshooting);
• Ensure adherence with donor requirements, rules, and regulations, and that grant deliverables are produced on time and to a high standard;
• Coordinate contractual amendments, changes, and project adaptations, engage with donors in a pro-active and diplomatic way, and flag potential changes (e.g. budget revisions, extensions, risks) in advance to ‘trouble shoot’ and ensure smooth project implementation;
• Facilitate grant monitoring efforts including routine coordination meetings, donor steering committees, donor project visits, and donor monitoring missions;
• Undertake coordination and administrative tasks related to grants and support the maintenance and update of grant management tools and tracking systems such as AIMS.

4.3 Donor engagement and positioning

• Support the partnership unit in researching, sourcing relevant information, and performing analysis of market trends on new donors, peer organisations, and funding opportunities to identify potential funding and partnering matches for AKF and AKDN priorities;
• Work with country teams, AKDN agencies, and the Global Programmes Team (GPT) to identify, build, and support strategic partnerships on aligned global and regional initiatives, innovations and themes with likeminded donors and partners;
• Develop positioning materials (e.g. presentations, capability statements, briefs, talking points), collaborating with communications teams, to enable effective donor engagement;
• Engage with new and existing donors and partners to identify solicited and unsolicited funding opportunities;
• Guide teams to make informed, effective decisions on which opportunities to pursue (including ‘Go No-Go’ requests);
• Identify, cultivate, and pre-position with partner organisations to form or join consortia focused funding bids;
• Conduct due diligence on new partners in coordination with finance and partnerships teams.

4.4 Influencing development and communicating practical lessons and results

• Support the influencing of the development sector by convening and participating at events (e.g. conferences, roundtables, policy forums) to share lessons, innovations and knowledge about our programmes that position us as ‘thought leaders’;
• Engage communications teams to identify opportunities and support the development of content (e.g. social media campaigns, videos) that promote AKF and AKDN’s work and position us as ‘partners of choice’ in the sector. Carry out any other duties as assigned by the Deputy Regional Director of Partnerships or Regional Director of Partnerships.

5. QUALIFICATIONS, SKILLS, KNOWLEDGE, EXPERIENCE, BEHAVIOURS, ATTRIBUTES

5.1 Qualifications

• Undergraduate degree essential;
• Postgraduate degree in a relevant field preferrable.

5.2 Skills

• Creativity, critical thinking, and project management;
• Entrepreneurial, pro-active self-starter with maturity and emotional intelligence;
• Ability to problem-solve, work independently and manage multiple tasks in a fast-paced environment with numerous and competing deadlines;
• Ability to handle complex relationships with colleagues and external stakeholders in a professional manner;
• Excellent writing, speaking and other communications skills, with thoroughness and attention to detail;
• Ability to provide stable, consistent, reliable and courteous communication when dealing with external organisations, senior colleagues and community members;
• Strong financial literacy, including the ability to read and produce detailed budgets and business plans
• Strong IT skills, including Microsoft Office 365 and Salesforce;
• French language skills desirable, but not essential;
• Proficiency in one of AKDN’s languages is desirable but not essential (e.g. Arabic, Farsi, Russian, Portuguese, Urdu).

5.3 Knowledge

• Strong proven understanding and knowledge of the UK/European and Asian donor landscape;
• Knowledge of and commitment to international development.

5.4 Experience

• A minimum of 2 years of experience working in international organisations or donor agencies, including field-level implementation or management, and at least 5 total years of professional experience;
• Experience in resource mobilisation and developing relationships, including direct experience with European (EU, Germany, Norway, Sweden, UK) and Asian donors;
• Experience in developing and writing donor proposals and arguments, business cases, concept papers, briefs, executive summaries, as well as coordinating multiple inputs from a variety of sources, and simultaneously managing a variety of relationships;
• Experience developing budgets and business plans;
• Proven success in managing grants in complex organisations with numerous stakeholders.

5.5 Attributes

• Committed to international development, improving the quality of life and promoting pluralism through civil society;
• Demonstrates equity, transparency and integrity with high personal and organisational ethical standards; is fair, honest and trustworthy with respect for confidentiality; inspires and builds trust and respect from others; promotes credibility and professional reputation;
• Respectful of diversity; sensitive toward others in their context, situation and challenges; pluralistic, open and understanding toward other people’s cultures, values, autonomy, and faiths; demonstrates compassion and empathy; is courteous to others with respect for their background, religion, gender and age;
• Committed to acting ethically and upholding safeguarding standards towards all staff, volunteers, and beneficiaries of the organisation.

5.6 Behaviours

• Communicates clearly and concisely, individually and across a broad scope of stakeholders and communities; expresses complex ideas and concepts in simple terms; listens to the views of others; changes communication styles to meet individual and audience needs; encourages dialogue and effective communication by others;
• Builds, maintains and deepens constructive and effective relationships with stakeholders with a specific focus on AKF’s mission; changes approach to achieve desired results if required;
• Has a service focused orientation to others, is flexible and always puts the good of others at the centre of decision making; optimises respect for others and is dedicated to AKF’s purpose and fulfilling the mission;
• Is a supportive team player, collaborates creating a culture of knowledge sharing and team learning to strengthen high business performance. Is proactive in teamwork, has the capacity for continuous learning to facilitate AKF’s mission;
• Inspires self and others to greater performance, professional standards and results; likes to get things done, seeks understanding of goals through role clarity and vision; accepts new challenges and opportunities to enable selfreliance and achievement of full potential; seeks learning, demonstrates a sound mind, and open to change; gives and receives timely balanced feedback;
• Acknowledges creativity, has the desire to expand capacity for new innovations (including technology); adapts established methods for new uses; creates individual, team and organisational learning opportunities; is focused on improving systems and processes; open to change; analyses and synthesizes and challenges conventional thinking; supports the development of communities of practice;
• Enterprising attitude that is quick to search out alternative solutions to needs or problems; demonstrable ability to foster a healthy organisational culture of teamwork and collaboration in problem solving; creates and participates in communities of practice to establish networks of problem solving and organisational learning. 

6. KEY RELATIONSHIPS
Internal Relationships

• Management team
• Staff and volunteers
• Peer partnership managers
• AKDN colleagues
• AKF field unit colleagues
• AKF Head Office colleagues

External Relationships

• Partners
• Donors
• Government bodies
• Beneficiaries
• Relevant UK communities 

Application Details:

• • Applicants must already have the right to work in the UK.
• Must include CV and a supporting statement that outlines why you want the role, why you want to work for AKF(UK) and how your experiences and skills to date make you the most suitable applicant for the role.
• Application link: www.the.akdn/careers/2193194
• Closing date: 02 nd December 2024
• Salary: £40,000 - £45,000 per annum (dependent on skills and experience) + benefits

Who we're looking for

We are seeking a proactive, adaptable, and creative individual with a detailed understanding and experience of working within youth-based community and faith groups across the UK. The ideal candidate will have outstanding verbal and written communication skills, experience in stakeholder engagement, and the ability to work both autonomously and as part of a team.

You will have experience in developing and delivering training, a strong understanding of IT applications (especially MS Word, Excel, and PowerPoint), and a proven track record of driving projects to achieve agreed outcomes. You should be highly organized, self-motivated, and possess excellent networking skills.

Main role & responsibilities

In this role, you will be an active member of our programmes team and will work across our portfolio of programmes. You will be responsible for regional stakeholder engagement, developing relationships and promoting Ygam training across the UK. You will recruit suitable delegates to workshops, working closely with a range of organisations and families.

You will provide training both face to face and online and will be responsible for the delivery of our assured workshops and promoting the work of Ygam at conferences and events. You will be able to demonstrate the impact of this work by working with organisations to collate case studies and evidence to support the programmes achievements. 

We welcome the unique contributions that you can bring and positively encourage applicants from all underrepresented  backgrounds, particularly those from minority ethnic groups or individuals with lived experience of gaming and gambling harms.