Salesforce Administrator Jobs

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you organised, a great communicator and problem-solver and passionate about supporting young people who face barriers to achieve sustainable employment?Then this role is for you.

We’re looking for a new Employment Partnerships Executive to join us for this London-based role. This is an exciting opportunity for someone to help us deliver our high-impact employment outcomes and support even more young people into work or further education. 

The important stuff 

Location: Hammersmith, London

Contract: Full-time, Permanent

Hours: Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £28,000

Closing date: Friday 21st February, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate)

Interviews: Interviews to commence from Thursday 27th February

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process. Contact us for any enquiries regarding accessibility.

Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times.  

In this role, you’ll be responsible for:

Equipping and Supporting Spear Centres

• Spend time in Spear Centres to build a presence and trust with the Spear coaches, in order to provide better employment support for trainees.
• Provide additional support to Spear Centres outside of London as they develop their own employer network and local employment events.
• Serving as a liaison between Resurgo, the employer and Spear Centres in collecting and sharing job descriptions, trainee CVs, interview feedback and handover documents for successful hires.

Account Management and Administration

• Conduct due diligence checks on potential employers.
• Sustain links with corporates, employers and charities in order to generate employment opportunities for young people.
• Research and compile the weekly employment email with current vacancies and opportunities (which includes all new Spear Streamlined Centres) and contribute ‘Job of the Week’ to the weekly Spear Bulletin.
• Manage bespoke recruitment processes and logistics.
• Monthly reporting for national employer partners.
• Attend select online and in-person youth employment events on behalf of Resurgo and the Spear Programme.
• Support the wider Corporate and Employer Partnerships team in administrative tasks.

Support the Coordination of Employer Events

• Help to deliver central (London-based) Hire Me events with mass employment opportunities.
• Equip Spear Centres to run their own local employment activities/events, including effective review processes after the events.
• Track success of central and local events and the impact on education, employment and training (EET) statistics.
• Work with the Employer Partnerships Manager to develop and coordinate employer-related events, such as Coffee and Connect, or organise site visits for employers to a Spear training room or an insight session with a Spear coach.

Spear Alumni Network Coordinator

• Develop and run an alumni network/platform for Spear completers, keeping them updated with further job opportunities and creating a continued sense of community. 
• Work with the Resurgo Church Partnerships team to build a pipeline into the Spear Ambassadors group, giving Spear completers a voice in the continuous development of the Spear Programme and encouraging Spear completers to invite those they know to join Spear.
• With the Comms team, identify opportunities for Spear completers to become Brand Ambassadors who promote our work, ensuring success stories are celebrated and feeding into funding applications and reports.

Active participation in and support for Resurgo’s team and mission

• Help build and develop Resurgo’s ethos and Christian life as a team member including leading and contributing to daily team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.

This role will suit you if you are:

• A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform urban communities.
• Passionate about supporting young people who face barriers to achieve sustainable employment.
• An excellent communicator with strong relational skills and the ability to develop a rapport with and positively influence a range of audiences.
• Attention to detail, with the ability to complete administrative tasks to a high standard.
• Self-motivated forward planner who exercises initiative, with the ability to prioritise workload, including working well under pressure.
• Good IT skills, with a working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint (Salesforce desired, but training will be provided, if needed).

Desirable

• Experience in coaching and training delivery, and a desire to grow in this.
• Knowledge of the current employability landscape / experience in HR or recruitment processes.

You can expect:

• A genuine commitment to upskilling you through impressive training opportunities.
• Excellent staff development and training opportunities, including our 5-day Coaching for Leadership (valued at £3,000).
• A fun, supportive culture where you are encouraged to bring your authentic self to work.
• A worshipping community, where you can pray and worship with your colleagues.
• 28 days annual leave (including Christmas Gift Days) plus bank holidays.
• Summer and autumn staff conference days, plus a two-night Christmas retreat.
• Excellent Health Insurance Benefits.

A couple of things to note:

This role requires occasional evening work, for our termly Spear Celebrations (where we celebrate our trainees as they complete the initial six weeks of the programme)

As the UK’s leading dementia research charity, we’re determined to stop this from becoming a reality. We’re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure.

Sitting within the Chief Executive’s Office, this new position of CEO Office Executive will play a key role in delivering high quality, proactive administrative support to our Senior Leadership Team and Board of Trustees. They will be carrying out key administrative duties within the team, predominantly in executive support but also more widely across governance, strategy and internal communications. 

Reporting to the Head of Governance, they will be a key member of the Governance and Executive Support team, enabling members of Alzheimer’s Research UK’s Senior Team to carry out their roles efficiently and to support delivery of Alzheimer’s Research UK’s strategy.

This role is also available for those looking for part time working with a minimum of 28 hours.

Main duties and responsibilities of the role:

Administrative support

To provide proactive and high-quality administrative support to enable our Senior Team to carry out their roles effectively, to include:

· Assist the Executive Support team in providing administrative support to the Chief Executive and other Executive Directors as required.

· Arrange and attend meetings across Alzheimer’s Research UK, which may include taking and issuing minutes, drafting agendas, collating and distributing papers as appropriate, locating suitable meeting venues, room reservations and refreshments.

· Filter general information, queries, telephone calls, emails, and invitations received for the senior leadership team by redirecting to an appropriate point of contact.

· Ensure travel arrangements, including international travel, are managed effectively and within budget, including booking travel and accommodation, producing a detailed travel itinerary, arranging currency and visa requirements.

· Complete expense claims, ensuring receipts are obtained and expenses are claimed in accordance with the relevant policy.

Governance, internal communications and strategy

· Work with the Governance team to support delivery of Alzheimer’s Research UK’s governance arrangements including preparation for meetings, management of meeting logistics including locating suitable meeting venues, room reservations and refreshments and general support as required. 

· Help maintain a calendar of activity within the CEO Office to support the prioritisation and preparation ahead of engagement opportunities for Alzheimer’s Research UK’s Senior Team. 

· Conduct research and information gathering to support project planning and decision making.

· Learn how to use / and be proactive in using the organisation's CRM system (Salesforce) to record key activity for the CEO Office Team.

· Support the internal comms team in their aim to make all employees feel connected to the organisation and their colleagues. This could include supporting the preparation and delivery of employee events, assisting with the collation of information for regular, all-employee comms, such as the monthly all-employee meetings and the monthly CEO newsletter, and helping to promote the CEO Office via Internal Comms.

· Work with the Director of Strategy and Governance to provide support on key priority projects relating to strategy delivery.

· Help arrange and service CEO Office team activities throughout the year.

What we are looking for:

· Previous experience working in a busy administrative or coordinator role.

· Excellent customer service skills.

· Excellent inter-personal skills, with an ability to build and maintain relationships, trust, and inspire respect at all levels.

· Excellent prioritisation skills.

· Strong team player who can work both independently and collaboratively with stakeholders at all levels.

· Excellent written and verbal communication skills, with a high attention to detail.

· Excellent planning and organisational skills, with the ability to manage a varied workload.

· Strong ethical standards and a high level of personal integrity and empathy.

· Ability to maintain discretion and confidentiality at all times.

· Excellent listening skills

· Able to demonstrate flexibility, an ability to learn and a willingness to adopt new ways of working.

· Proficient IT skills in Microsoft Office (Word, PowerPoint and Excel).

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £25,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 23rd February 2025, with interviews likely to be held week commencing the 3rd March 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

Are you a gifted designer and communications professional with an interest in charity marketing? Join the Resurgo Communications’ team as the organisation rebrands and help deliver our new identity to our varied audiences.

Comfortable designing collateral for print and digital, you will have several years’ experience either in the corporate world or third sector. You will also bring your project management skills in other areas of communications and be comfortable working with a variety of internal stakeholders and external suppliers. Joining a supportive team who love a challenge, you will work alongside experienced colleagues – this is the perfect move for someone wanting to expand their skills while working to support our vision to transform the lives of young people across the UK.

The important stuff 

Location: Hammersmith, London

Contract: Full-time, Permanent (Open to part-time, 4 days a week)

Hours: Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £34,000

Closing date: Friday 21st February, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process. Contact us for any enquiries regarding accessibility.

Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times. 

In this role, you’ll be responsible for:

Graphic Design 

• Designing and producing collateral including digital and printed event invitations, leaflets, one-pagers and reports, and finessing presentation materials for senior colleagues, such as pitch decks, ensuring they are on brand and fit for purpose. 
• Working with the Communications Manager to rebrand all of Resurgo’s marketing materials in line with the roll-out of a brand refresh scheduled for mid-2025. This will include promotional materials for the Spear Programme, including banners, leaflets, posters, email templates etc. 
• Working with internal clients to provide print and digital solutions to marketing needs for a variety of audiences, from young people who are facing barriers to work, to corporate partnerships and funders. 
• Art working across print & digital. Preparing files for print and procuring print services, including bespoke print jobs where necessary. 

Project management

• Oversee outbound email marketing using Pardot for Resurgo’s audiences, by planning, designing pre-written content, scheduling emails, tracking audience crossover across teams, sharing analytics and making recommendations for improved engagement. Ensure GDPR and consent is adhered to across varying audience groups. 
• Set up and manage Resurgo’s Digital Asset Management library, including setting up a catalogue system for new photography created as part of the brand refresh. 

Campaigns 

• Work with the wider team on campaigns to promote fundraising and awareness, producing campaign plans and project managing implementation across teams. This includes match-funding campaigns working closely with our in-house Philanthropy team. 

Person Specification 

• A practising Christian who is passionate about personally representing the Christian values of Resurgo and committed to Resurgo’s mission to transform society.
• At least 3 years’ experience in a marketing or communications role.
• Solid IT skills including MS Office, project management.  Knowledge of Adobe Creative Suite including InDesign, and other programmes such as Canva.  A good understanding of print and digital design concepts, (e.g. how to pre-flight a document before printing).
• A keen eye for design for both print (brochures, flyers) and digital (social media assets, email marketing) collateral; understanding the nuances of the two!  Knowledge of email marketing tools. Experience of using Pardot (Salesforce’s email marketing system) desirable. 
• Highly organised and able to manage a varied workload. Good grasp of marketing trends. Willingness to get stuck in with various other elements of comms work; experience in digital marketing an asset (e.g. website, social media, analytics, video).

Hours: Full time, 37.5 hours per week​

Location: Hybrid working between Vauxhall, London (3 days in the office per week) and home​

Contract: Permanent​

Do you want to work with a multiple charity of the year winner? We are FoodCycle, and our vision is to make food poverty, loneliness and food waste a thing of the past for every community. We connect communities, reducing loneliness and food poverty – working with thousands of volunteers and surplus food to help everyone who needs us. By creating welcoming spaces for people from all walks of life to meet, eat and have conversations, we are supporting people’s health and mental wellbeing.​

You will support our mission by ensuring efficient office operations and maintaining a safe and organized work environment. You will have the opportunity to liaise with all levels of the organisation, from the CEO to the volunteers who work at our community meals. No two days will be the same, and tasks will range from organising travel for regional teams, sending out equipment to support new Projects launches, and answering the main office telephone to supporting larger projects like our annual guest surveys.​

You will have the opportunity to improve processes and seek efficiencies. You will be an excellent communicator, with great organisational skills and previous experience in an office environment. You will be confident answering phone calls, including from vulnerable people, and be able to work on various projects at once. This is a hybrid role, with 3 days a week at our Head Office, so you will need to live within a one hour commute of Vauxhall, London.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application:11.59pm on Sunday 16th February 2025.​

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview. We will shortlist applications as they come in, so we recommend applying early.​

Interviews: planned for Wednesday 19th February 2025.​

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Basic DBS check.​

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.​

We are seeking an organized and proactive individual who thrives in a collaborative environment. The ideal candidate will possess excellent administrative and communication skills, with the ability to manage training enquiries efficiently and issue certificates promptly. They should be able to work autonomously and be committed to helping delegates access training and resources.

Role Requirements 

Duties will include but not be limited to: 

General Administration: 

• Supporting with the day-to-day requirements of the delivery leadership team. 

• Issuing certificates to delegates on completion of training. 

• Dealing with enquiries in relation to training and booking delegates on to the relevant training. 

• Supporting delegates to access training and resources. 

• Minuting meetings. 

• Supporting with resource uploads to our website and portal. 

• Managing workshop bookings on our website 

• Uploading information to our CRM system, ensuring information is up to date. 

• Developing email lists to share information to delegates about relevant training. 

• Manage office supplies and place orders for merchandise. 

• Maintain online documentation / Ygam SharePoint. 

• Book meeting premises/rooms as required for meetings or training events. 

Information management & communications:  

• Ensure records are maintained in accordance with GDPR/data protection legislation. 

Person Specification  

Essential 

• Previous administration experience. 

• Excellent I.T. skills, specifically Microsoft Office products. 

• Excellent organisational and time management skills plus ability to multi-task and work to deadlines within a busy environment. 

• Ability to work as part of a team, as well as working on own initiative. Be self-motivated and progress own work at pace. 

• Excellent communication skills – both verbal and written. 

• Confident in dealing with difficult conversations and complex situations. 

• Capable of working with confidential information and maintaining its security. 

• Process driven, attentive to detail, and with a keen eye for improvement to support productivity. 

• Professional and positive manner and approach; able to establish and maintain good working relationships at all levels. 

• Understanding of (and commitment) to Equality, Diversity, & Inclusion. 

• Employment rights to live and work in the UK. 

Desirable 

• Working knowledge of CRM (preferably SalesForce). 

• Familiarity with WordPress 

• Previous experience of working within the Charity sector. 

Job Purpose: 

Reporting to the Business and Governance Manager and working closely with colleagues across the Foundation, the Operations Assistant is a vital role in the efficient functioning of The Royal Foundation as well as fostering a positive work environment. 

Role description and core responsibilities 

The Operations Assistant plays a key role in the Foundation supporting a busy office, as well as providing hands on support to IT function. 

This role goes beyond simply checking off tasks - It is about being confident, approachable, and unafraid to speak up when needed (yes, even with a lighthearted “Hey! Who left their mug in the sink?”).

Office Administration 

• Act as first point of contact for general operational enquiries

• Manage post, deliveries and couriers for the Foundation 

• Ensure that the office facilities are maintained to the highest of standards and any issues identified are escalated promptly and resolved 

• Responsible for ensuring office supplies are maintained and ordered as required 

• Responsible for reporting and following up with all office faults/issues to the Facilities Management Helpdesk 

• Support office health and safety, including undertaking first aid and fire warden training 

• Support Director of Finance and Operations and the Finance team with occasional ad hoc administration tasks as required 

• Other general administrative support as required 

IT Support 

• Liaise with outsourced IT Support for devices setup for new and existing users 

• Manage mobile phones for the Foundation

• Manage IT equipment (including Photocopier contract, AV Equipment) at the office and raise any faults with the relevant stakeholder 

• Support the Business and Governance Manager with any other IT management as required 

• Support Salesforce CRM Administrator with basic Salesforce administrative tasks

• Assist in the coordination of daily operational tasks and processes 

• Maintain accurate records and ensure timely processing of orders, invoices, and inventory management 

• Liaise with internal teams, suppliers, and customers to ensure smooth communication and operations 

Relevant knowledge, experience and personal qualities  

Knowledge & experience:  

• Significant office administration experience ideally with broader experience in at facilities management and IT

• Demonstrable experience dealing with stakeholders at all levels 

• Strong IT skills are essential, particularly with Microsoft Office 365, Windows, macOS

• Salesforce CRM experience is desirable. 

• Interest in environmental sustainability 

• Charity sector experience

Personal qualities:  

• A team player, flexible and able to respond positively to an ever-changing environment, prioritising work effectively 

• Attention to detail with the ability to maintain an excellent level of accuracy

• Highly organised and able to help organise those around them 

• A people person, able to work closely with multiple stakeholders 

• Excellent communication and interpersonal skills 

• Willingness to learn and develop new skills

• Self-starter and independent thinker; able to solve problems and instigate solutions. 

• Shows initiative and takes responsibility for own workload 

• Absolute discretion in dealing with sensitive and confidential matters 

Our Company & Culture:

The Royal Foundation is committed to equity, diversity, and inclusion and to ensuring a positive, safe, and respectful environment which promotes the wellbeing and dignity of our employees, partners, suppliers, and those whose interests we represent. We are committed to promoting a positive and inclusive working environment that has a diversity of people and views, and one that supports our culture of collaboration and curiosity. These principles underpin our professional behaviour and are embedded in our policies, procedures, day-to-day practices, and external relationships.  We therefore welcome and encourage job applications from people of all backgrounds.

If you have the relevant skills and enthusiasm for the role, then we want to hear from you. 

Please send your CV and a one-page covering letter explaining your motivation for applying and how you meet the skills and experience required for the role by clicking ‘Apply’ now.

• Salary:  £30,000 pa.
• Location: Central London office three days a week, with flexibility to work remotely the remaining two days
• Contract type: Permanent 
• Holiday: 25 days per annum
• Hours: 37.5 hours per week (Monday to Friday)
• Benefits: Pension scheme (non-contributory), private medical insurance, life insurance, season ticket loan

About Somerset Community Foundation

We’re a grant-making charity that helps build strong communities where everyone can thrive. We do this by funding local charities and facilitating local giving.

We provide simple, rewarding and impactful ways for donors to give locally, guided by research and our unrivalled local knowledge.

For small, local charities, community groups and social enterprises, we provide vital funding and support to help their organisations flourish. We provide around £4 million of funding to local groups every year. Our turnover in 2024 was nearly £5 million, and we’re building an endowment for long-term investment into our communities, which is currently valued at around £11 million.

By inspiring local giving and funding social action, we support local communities to drive change and realise their dreams.

The role 

You’ll bring energy and enthusiasm to the team, ensuring financial processes are carried out efficiently, effectively, accurately and in a timely way, to support the organisation’s finance function.

The focus of the role will be maintaining accurate financial records, carrying out financial administrative tasks and supporting the Senior Finance Manager with preparation for monthly management accounts and annual audit and reporting. You’ll work closely with the whole team of staff, trustees and volunteers, but you’ll work most closely with the Senior Finance Manager.

We’re implementing a new version of our Salesforce CRM this year, and you’ll play an integral role in this project. You’ll be provided with training on this and all our IT systems. The successful applicant will always be expected to observe our values and policies, and to actively engage with continuous professional development.

Key Areas of Responsibility 

• Monitor our bank account, recording all income and expenditure accurately on our Salesforce database and Sage 50 Accounts
• Prepare BACS payments to creditors and grant recipients, and prepare supporting paperwork for authorisation
• Banking cheques and cash
• Reconcile financial data between Sage, Salesforce and our bank accounts, working with the Senior Finance Manager and team members to spot any errors or inconsistencies
• Prepare and track invoices, updating records promptly
• Monitor and report on the repayments of loans made under our Social Investment Programme
• Provide ad hoc Fund Reports and respond to queries as required.
• Assist with production of monthly grants lists working with our Programmes team
• Assist with our annual audit process and preparation of the statutory accounts
• Assist with preparing financial data for Fund Reports to be shared annually with donors
• Administration of donations, including donor thank you letters
• Assisting with general finance tasks, reporting, documentation and any other reasonable duties as requested.

Person Specification – Skills, Knowledge and Experience

Required

• Previous experience working in an administration or finance role
• Strong IT skills and experience of accounting software
• Experience of working with databases and Microsoft Office, particularly Excel
• Excellent interpersonal and communication skills
• Able to work under own initiative but also able to request support when necessary
• Able to learn systems quickly and to embrace systems changes with a positive attitude
• Confident managing a busy and varied workload and able to prioritise effectively
• Good problem-solving competencies
• Attention to detail and high levels of accuracy
• Flexible and adaptable
• Please note that our office is in a rural location and that access to a car and a clean UK driving licence are required

Desirable

• Experience working with Sage 50 and Salesforce
• AAT qualified (or working towards)
• Understanding of the role of local charities, voluntary organisations and social enterprises, and the people they help

More about working for us

Our values: We’re a values-driven team and organisation, and they underpin our culture, identity and everything we do.

Diversity, equity and inclusion: Together we’re creating a culture where everyone, from any background, can do their best work and bring their whole self to work. We’re also working to ensure the voices of those we support inform everything we do. We would especially welcome applications from minority ethnic people, people with disabilities, younger people, LGBTQ+ people and people with ‘lived experience’ relevant to our work. 

Flexible working: Our work is really important to us, but so is the rest of your life. We offer flexible working that means you can choose hours that work for you and choose a blend of working in the office, at home, or out and about.

Pension: We’ll match your pension contributions up to 5% to help you save for your future.

Enhanced Family Leave policies: We offer an enhanced family leave policy for all employees, including Enhanced Maternity, Paternity, Shared Parental and Adoption Leave.

SOS Children’s Villages UK is part of a global federation, which exists to ensure that each child and young person grows up with the healthy relationships they need to become their strongest selves. We are the world’s largest non-governmental organisation focused on supporting children and young people who don’t have, or who are at risk of losing, parental care.

We are now looking for a UK-based capable Fundraising Administration & Operations Officer to provide critical support to the Partnerships & Philanthropy and Programme Funding teams.

· Enable smooth operation of systems and processes

· Implement standard operating procedures

· Support high-value fundraising and programme teams to work efficiently and effectively.

· Coordinate diaries, travel, meetings (internal and external)

· Accurate and efficient data collection and reporting

· Oversee Salesforce CRM and manage programme pipelines

· Liaise with colleagues across SOS Children’s Villages UK, the global Federation and external partners

If you are a proactive, detail-oriented professional with experience in operations, systems or administrative roles – and a passion for support teams working to improve children’s lives – we want to hear from you!

To Apply

Please read the full Candidate Pack attached which contains the entire job description and person specification and submit a copy of your CV and a covering letter.

The deadline for applications is Tuesday 11 February 2025 at 23:59 UK time. We reserve the right to close the application process early if a successful candidate is found.

Please note: The post-holder must be UK-based. We are unable to provide employment sponsorship if required and unfortunately cannot progress applications without the required right to live and work in the UK on a permanent contract.

Salary Range: £50,775 per annum

Start Date: As soon as possible

Duration of Contract: Permanent

Location: Fauna & Flora, Cambridge.

Current policy offers partial remote working with the UK

Founded in 1903, Fauna & Flora International (FFI) is the world’s longest established international conservation organisation. Our vision is to create a sustainable future for the planet where biodiversity is conserved by the people living closest to it. We aim to do this through the conservation of threatened species and ecosystems worldwide, choosing solutions that are sustainable, based on sound science and take account of human needs. We have become a trusted entity in the world of conservation. Today FFI is active in over 40 countries.

Fauna & Flora are in the process of implementing Salesforce with the Non-Profit Success Pack, which will revolutionise our fundraising operations. As we now enter the crucial period of embedding and optimisation, we seek a Salesforce expert and product champion to ensure Salesforce has a transformative impact across the organisation.

The Database Manager will manage the entire Salesforce environment, including Marketing Cloud which is pivotal to our marketing output. They will be the first point of contact for all staff requiring Salesforce support and training. They will field support requests, fix problems, document CRM processes and procedures and provide expert advice to staff on how to get the best from Salesforce.

They will oversee the final stages of go-live, ensuring Salesforce is built and tested to agreed specifications. Once Salesforce is operational, they will work with internal stakeholders and external partners to explore the reach of Salesforce beyond the fundraising directorate – to expand its capabilities across other key areas of the business and develop a roadmap for Salesforce’s expansion.

You will be an experienced database manager, with a proven track record of implementing, configuring and maintaining CRM databases. You will be proficient using Salesforce, and have had experience in configuring Salesforce, deploying new apps and implementing a new CRM. Ideally, you will have experience of fundraising and will understand the importance of a charity’s supporters, as well as understanding the concepts of donor journeys, lifecycles and donor development.

You will be able to analyse complicated datasets and provide detailed insights and reports from within Salesforce that will inform our fundraising strategy.

In return we offer the opportunity to for a ground-breaking and collaborative organisation at the forefront of global conservation with generous contribution, attractive annual leave allowance, life insurance and salary exchange schemes.

Our offices are located in The David Attenborough Building in central Cambridge, just a few minutes’ walk from glorious historic buildings and museums, the picturesque River Cam, the central market and shopping centre, and a host of cafés and restaurants.

The closing date for applications is 9 February 2025. Interviews are likely to take place during the week commencing 17 February 2025.

Working closely with the Head of Marketing and Communications as well as the Events and Programme Manager, the postholder will support the delivery of the training and consultancy programme and support the communications and digital function at SMK.  

With the Head of Marketing and Communications you will support SMK’s communications and marketing activity, aimed at strengthening our stakeholder relations, growing our profile and amplifying our reputation.  This role will focus on digital marketing activity, in particular social media, and content creation.

With the Events and Programme Manager you will support administration, research and communications needs of the training and consultancy programme.  

Good knowledge of digital marketing, especially social media is essential. You should have an interest in developing innovative digital content including copy and visual media for a range of online channels. You will need to be able to produce and schedule quality content related to the programmes to build engagement and sales.

You will also have the ability to develop SMK’s channels further and stay on top of digital trends, audience development and stakeholder engagement practices.

We have some excellent benefits including 25 days annual leave, Christmas closure and an additional one week organisational shut down in August as part of our commitment to work/ life balance.

Job description 

Programme support  

• Provide overall administrative support to meet programme objectives.

• Coordinate programme activities for projects, events and workshops.  

• Support the T&C (Training and Consultancy) team with research around marketing and identifying new clients/organisations.  

• Support with managing and updating SMK’s online systems, including the website, our e-commerce platform, and Mailchimp.  

Marketing  

• Support the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across the channels.

• With direction from the Head of Marketing and Communications, manage and implement the rollout of the Awards social media engagement content plan.

• Oversee our use of social media (e.g. scheduling and asset creation)

• Support with webpage updates when required.

• Collect social media data and monitor engagement

• Be responsible for SMK projects communications when required, which might include digital marketing and communications (webpages, e-news and social media). 

Salesforce  

• Database management, including cleaning and updating records.

• Undertake relevant training when required.

Other 

• Undertake any other duties commensurate with the purpose and remit of the post. 

Person specification 

Essential 

• Demonstrable experience in social media delivery including content creation for appropriate channels and monitoring, collecting and analysing data.  

• Experience in co-ordinating online and in person events.  

• Experience of building effective relationships with stakeholders, such as clients or suppliers.  

• Ability to find pragmatic solutions, seek improvements, and adapt to changing situations 

• Good organisational skills – able to manage own workload effectively, take initiative and work under pressure 

• Willingness to support others where needed 

• Working knowledge of Microsoft Office, with a willingness to learn and use new systems 

• Willingness to work occasional evenings and weekends, if required 

• A good understanding of current issues affecting civil society and change-making 

• Flexible, hardworking, happy to work within a small team, and committed to continuous personal development 

• Good research, analytical skills and structured thinking.

Desirable

• Experience of developing a social media strategy

• Experience of audience development and engagement methods through digital marketing

• Experience or interest in campaigning  

• Experience with Salesforce or another similar CRM.  

Skills  

• Strong administrative and logistical capabilities 

• Good digital marketing skills 

• Ability to use social media tools such as Canva and Hootsuite 

• Good attention to detail and problem-solving skills 

• Some experience of databases (ideally Salesforce) 

The role of Supporter Care Officer is a key post in the organisation working to maximise CLAPA’s income from the community. It’s a very exciting time to join the CLAPA team, we have an ambitious Income Generation Strategy in place to increase our income diversity. This role will play an active part in this strategy by providing excellent customer service and building strong relationships with our donors, community fundraisers and event participants.

You will be responsible for delivering and supporting outstanding customer service to supporters, so that their experience of CLAPA is second to none, leaving them feeling valued and committed to on-going support. You will act as the first point of contact for our supporters when they contact CLAPA by phone, email or in person, with all manner of queries. With excellent communication skills and good attention to detail, you will be self-motivated and capable of multi-tasking and prioritising.

The role focuses on the key areas of:

· Supporter Engagement and Communication

· Donation Processing and Acknowledgement

· Data Management and CRM Administration

· Administrative Support and Process Improvement

An empathetic, friendly and helpful attitude will ensure that our supporters feel valued and respected, and you will take great pride in responding to and thanking them in a consistent and timely manner. You will work closely with the Fundraising Coordinators to develop and implement processes to ensure we are delivering an excellent service, every time.  Alongside this, the team are responsible for financial processing - ensuring income is captured correctly on our database, Salesforce.

Please see the recruitment pack for a full list of key tasks.

About Five Talents 

Since we began, Five Talents has supported over 290,000 families globally to grow their incomes and provide for their families. We work in partnership with local organisations in east and central Africa to set up Savings Groups through which members can take small loans. Alongside Savings Group development, members also participate in literacy, numeracy, money management and business skills training. Consequently, members develop small businesses enabling families to send their children to school, visit the clinic when they are sick and become more resilient to crises such as drought or Coronavirus. Our role is to enable them to be ‘agents of their own change’ and equip the Groups to continue operating independently long after Five Talents’ support ends. 

Five Talents has grown its income significantly over recent years despite the global and domestic challenges throughout that period, and we are determined to scale up even further. We know demand for our programmes will be higher than ever as communities seek to re-build their businesses and communities, and build resilience to drought and food insecurity. 

We are the Anglican Church's microfinance charity, founded as a Christian response to global poverty - but of course people of all faiths (and none) join our programmes.

About this role 

We are looking for someone who is passionate about international development to join our small Five Talents team to help us achieve our ambitious goals, and particularly to support our Trusts Fundraising team. 

We are looking for a keen and enthusiastic individual to help the team achieve ambitious growth targets in Trusts & Foundations income. We are particularly interested in applications from those who have an interest in international development and/or have some previous fundraising experience. 

We respect and value diversity of background, skills and perspectives within our teams. We are committed to conscious inclusion that helps build connection and shared purpose across the team. We believe that the more diverse we are, the better we become and we seek a range of voices and perspectives to enrich all that we do. 

We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. We are happy to discuss flexible working options for all roles. 

We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. If you would like us to make adjustments during the application process, please let us know.

There is no requirement for international travel for this post. However, it is highly recommended that all staff members visit programmes at least once every two years.

You will join us at an exciting time as we expand our programmes across eastern Africa and beyond. There will be scope for the right person to progress in the role according to their own strengths, and to grow with us. We believe our staff are our best and most important asset, and we’ll invest in developing your talents as you invest your talents in us. 

Job Description 

The post-holder will support the work of all the UK Team (currently 9 staff), but will predominantly work within the Trusts & Foundations Team to identify and research funding prospects; draft grant applications and reports; and maintain our fundraising pipeline and key funder relationships. In addition to this, the post-holder will support CRM and donor-care administration as well as bringing their own initiative and ideas to raise the charity’s profile.

Role Responsibilities 

Fundraising: Supporting the Trusts & Foundations cycle (80%)

Working with the Director of Trusts Fundraising you will: 

• Draft high quality, persuasive applications to grant-makers.

• Draft high quality reports for grant-makers and other donors. This will include liaising with in-country Programme Teams and the Global Programme Team to ensure accurate data is used to inform existing and potential donors.

• Identify and research new opportunities for funding partnerships with trusts and foundations and other potential new donors / partners.

• Build long-term relationships with new and existing trusts and foundations representatives to ensure their objectives are met.

• Write reports for funding, including supporting the major donor team as required.

• Creating tailored thank you/grant acknowledgement letters for the T&F Team.

• Maintaining accurate records of T&F’s and their donations on Salesforce.

Administrative support (20%)

Working with the senior leaders, you will assist with: 

• Managing the Salesforce CRM database, logging donations and running reports when required.

• Working with the comms team to ensure donors are thanked promptly. 

• Ensuring the smooth running of the office, including for example supporting logistics for events and overseas trips, and other tasks and projects which from time to time need action, bearing in mind the flexibility needed in a small team in a growing organisation.

Person profile 

Essential and Demonstrable:

• Research and report writing experience.

• Strong interest in and passion for international development and social justice.

• Sympathetic to and passionate about Five Talents’ vision, programmes and core values.

• Excellent written and verbal communication skills, including the ability to write persuasive applications to different prospects and compelling, concise copy.

• Excellent interpersonal skills; ability to work with and engage with people of all backgrounds, faiths and cultures, in person, on the phone and in writing.

• Highly organised with an eye for detail, and able to self-manage and prioritise.

• Creative flair with the initiative to generate, research, develop and deliver new ideas to support fundraising strategies.

• Experience of working to deadlines, targets and KPIs.

• Team player with self-awareness and flexibility.

Desirable:

• Salesforce or similar CRM experience.

• Relevant qualification in the field of International Development.

• Fundraising experience.

• The role does not require international travel, but you may be requested to assist on an overseas visit. Therefore, willingness to travel to programme countries is desirable.
   

Five Talents UK has six values:

1. Empowerment: We believe in people's ability to build a better future for themselves, their families, and their communities.
2. Sustainability: We take the long view and commit to long-term, ethical and community-led initiatives.
3. Inclusivity: We put people first; meeting people where they are, adapting to people’s needs and listening to differing voices.
4. Courage: We are open, adaptive, and continuously learning from the communities we work with.
5. Respect: In delivering our mission we are not acting as the heroes, but seeking to work with communities as true partners.
6. Faith: Our faith inspires hope, informs our vision for the future and grounds our commitment to serve those communities most disadvantaged.

Terms and Conditions 

This is a full-time permanent role. We have a Dynamic Working Policy - the aim of which is to support employees to create a balanced life, supporting their overall wellbeing and professional success: accepting that this will look different for different roles.  Your contractual base of work will be the Five Talents office in the City of London - however your dynamic working arrangements will be informally agreed and reviewed as part of an ongoing dialogue with your line manager, allowing swift adaptability based on the needs of Five Talents, the staff team and the employee. 

The role comes with a generous employer pension contribution of 10%, and 25 days of annual leave.

Choices is seeking an individual to support the smooth running of all the organisation’s services and operations, as well was managing our office and general administration, while our Operations Manager is on maternity leave.

We are looking for a highly organised and creative candidate, bringing relevant experience to the role including experience with people, project and database management, to help make a real difference in the lives of mums and their partners who might be marginalised and vulnerable.

Please note that in order to safeguard Choices’ Christian culture and ethos and in keeping with the Equality Act 2010 (Schedule 9 Para 3) Choices’ Trustees have applied an occupational requirement to this role whereby the post holder will be committed to upholding and modelling Choices’ Christian ethos.

If you’re interested or have any questions, please read the job description and get in touch.

Final Deadline: Friday 14th February 2025 at 12pm

Interviews: 25th and 26th February 2025 in the afternoon either online or in person in Islington

The purpose of this role is to help plan and deliver events that provide engaging forums for key London stakeholders to generate and share ideas whilst communicating Centre for London’s messages around key policy areas and strengthening our networks. The role includes contributing to fundraising and developing ideas for new events and conferences.

Key responsibilities include: 

Events delivery  

• Help organise and deliver events such as report launches, private roundtables, and conferences; including preparation, delivery/logistics, and post event wrap-up. 
• Help identify key stakeholders, influencers and decision makers to build relations with so we can maximise the impact of our research and activities. 
• Support the External Affairs team with the delivery of larger conference events including researching and liaising with external contacts such as speakers, contractors, sponsors, venues and other stakeholders, as well as general logistics.
• Help grow the Centre’s network of speakers and supporters to ensure we meet or exceed our diversity targets.
• Work with colleagues to use processes and systems for creating guest lists, finding and securing venues, composing invitations (in Mailchimp) and administering responses (in Salesforce).
• Compose copy for the website, briefings and social media.
• Working with others to ensure key messages are communicated through events content and impact is tracked. 
• Work with others to innovate and create new ideas for events and activities. 
• Administer and update the events inbox and Centre for London’s website (in WordPress).

Reporting and record keeping 

• Ensure that Salesforce, Centre for London’s database, is kept up to date and accurately reflects the status of relationships with stakeholders, fundraising approaches and project delivery in line with latest data protection laws.
• Maintain and improve Salesforce through adding new contacts, data cleaning, coding contacts for relationship management and proactively suggesting improvements.
• Help write impact reports for events-only projects and support with other impact reports, e.g. Trustee updates.
• Help ensure Centre for London’s calendars and master planner are kept up to date with external events.

Development and fundraising

• Work with colleagues to develop events ideas and proposals to further Centre for London’s priorities and objectives – and contribute to preparing fundraising proposals 
• Proactively research and identify suitable organisations, individuals, sponsors, speakers and exhibitors interested in the Centre’s work.
• Contribute to impact reports for funders.
• Where appropriate, work with the Development Team to ensure all funders receive the benefits we have agreed with them and are communicated with regularly. 

General responsibilities and duties

• Undertake the duties of the job description in accordance with the operational policies of Centre for London, including but not limited to the diversity policy and code of conduct.
• Maintain good working relations with trustees, staff, funders, network members, and others connected to the organisation.
• Present the organisation in an appropriate and professional manner to people who we work with and try to influence.
• Contribute to the development and growth of the organisation through working in accordance with its wider objectives, corporate philosophy and values.
• Assist at Centre for London events outside of normal working hours as necessary.
• Undertake any other reasonable duties as may be required.

Person specification  

Applicants must show commitment to Centre for London’s vision: London by 2030: an ascendant global city.  

Experience and knowledge:

• Delivering events logistics including venue selection and booking, working to budgets, managing catering, AV and event staff.
• Strong verbal and written communication skills in a variety of contexts, e.g. writing invitations to speakers, information about events for websites and newsletters, speaking with prospective and existing funders.
• Experience communicating with VIPs or stakeholders.

An advantage:

• Experience in fundraising.
• Awareness of London policy, networks and government, and how to effect change in policymaking and practice.
• Experience running political, parliamentary or policy events.

If your experience does not match this list but you feel strongly that you have transferable experience and an interest in the work we do, we still welcome your application if you can explain in your cover letter.

Competencies and attributes:

• Highly organised. Creating clear plans and managing delivery challenges. Able to balance and prioritise multiple tasks, often to urgent and competing deadlines.
• Attention to detail. Accurately record, recall and execute details such as sponsor requests, names and titles of key stakeholders, venue requirements and other details. 
• Good writing skills. Able to write invitations, event copy, press releases, newsletters and/or other corporate communications an advantage.
• Excellent verbal communication and customer service skills and ability to assist with high level stakeholders (such as policy advisers, politicians, civil servants and academics as well as business and third sector organisations), anticipating their needs. 
• Ability to adapt and learn quickly. Able to show initiative and adapt quickly to new challenges.
• IT proficiency, including MS Office, and ability to learn programmes such as Salesforce, MailChimp and WordPress CMS.
• Ability to follow guidelines and procedures to comply with the Institute of Fundraising Code of Practice; maintain confidentiality and work with financial data and personal data within ICO and GDPR regulations framework.
• Excellent team player – supporting and championing colleagues and contributing to team culture.

About our culture

We are a small charity with nine members of staff. Everyone is passionate about London and committed to making it a better city. We have a friendly, fun and collaborative team culture. We invest in our team to help them succeed; offering on the job support and opportunities for development of your skills, both formally through training (learning lunches, whole team and individual training) and informally through experience and shadowing.

We celebrate London’s rich and diverse culture and we want our team to reflect the city we serve. We especially welcome applications from women, and people from minority ethnic and/or less advantaged backgrounds.

We’re a London Living Wage and an equal opportunities employer – an ethos which also informs our work. We make employment decisions by matching organisational needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Ours is a workplace where you can be yourself and achieve success based on merit.

We also know that there’s much more to life than work. Our flexible hours policy allows staff to make sure work fits around their personal lives. Benefits include 25 days holiday per year (plus extra days during office closure between Christmas and New Year), a contributory pension, cycle and savings schemes, childcare and eye care vouchers. All staff have access to an Employee Assistance Programme, and we have an organisational commitment to promoting good mental and physical health. Our support for working parents and those with caring responsibilities includes enhanced maternity pay (12 weeks at full pay), enhanced provision for supporting partners (three weeks leave at full pay), and we encourage shared parental leave.

People who have worked with us for more than two years may also be able to take career breaks of up to six months, giving them time for personal or professional development, or to simply take an extended holiday.