Salesforce Administrator Jobs

The Programme Support Administrator role will play a vital part in the smooth running of the organisation, working to support programme teams across The Diana Award with a range of administrative tasks.  You will support across all programmes and areas of delivery as required, as outlined by your line manager.

Your responsibilities include answering general enquiries via phone and email, answering programme-specific enquiries, liaising with suppliers and / or distributors for resources, and any other ad hoc requirements for the smooth running of our programmes.

This is a fast-paced and busy role, which would suit someone who is highly organised, has exceptional attention to detail, understands the day-to-day management of data and is great at both written and verbal communication. You'll play a key role in giving our young people and partners life-changing experiences through training and events.

We are currently recruiting for this role on 6 month fixed contract as maternity cover. While there may be a chance that this role is extended or an opportunity for movement within the organisation after the initial 6 months, there are no guarantees of a contract extension.

ob Description

In this role your time will be split across our main Programmes and you will be line managed by the Youth Participation manager, who you will support with the coordination of our group of Young Advisors.

Administrative Support

Act as the first point of contact for all enquiries relating to designated inboxes, via the website and phone - providing excellent customer service levels.

• Support our programme teams on a range of administrative tasks which include: processing Awards applications and completing due diligence checks; supporting with the recruitment and onboarding of volunteer mentors; supporting on external events, outreach and training events; creating application forms in form-building platforms; ensuring databases and records are kept up-to-date

• Support and assist across programmes, events, work streams and ad hoc projects as required.

• Support Operations Directorate as required on planned or ad hoc projects.

Youth Board

• Support the Youth Participation Manager in their role, which may include:

• Supporting the coordination of the Youth Board meetings, ensuring all participants are informed and prepared.

• Assist in onboarding new Youth Board members, including sharing induction materials and organising training sessions.

• Supporting with communication between the Youth Board and Youth Participation Manager, and other stakeholders.

• Supporting with travel, accommodation, or resources for Youth Board activities or events when required.

Salesforce

•  Support with Salesforce across teams, to be a point of contact / Champion

• Provide data entry support where required to main CRM records.

Safeguarding

• Reporting Safeguarding Concerns to the Safeguarding Team inline with our policies and procedures.

• Completing all required reporting on safeguarding concerns (eg. MyConcern).

• Respond to enquiries which are flagged as a safeguarding concern where required, the Safeguarding Team will provide the email copy and support.

In this role, you may be required to work weekends and evenings on occasion around bigger events - approximately 2 or 3 events a year

The successful candidate must have the right to work in the UK.

Operations Administrator 

Job titleOperations Administrator PurposeTo support the Operations, IT, HR and Security Management functions of the organisationResponsible toAssociate Director, Finance and Operations Responsible forN/A Working withAssociate Director, Finance and Operations, HR and other RedR UK Programmes staff, colleagues in other departments and stakeholders as necessary.
LocationLondon, UK, Hybrid with at least 2 days from officePostFull timePeriodPermanent, opportunities for career progression Grade1.1SalaryGBP 25,937

RedR UK and the work we do 

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct. 

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

ABOUT THIS ROLE 

We are looking for a passionate and self-motivated individual to join our Operations Team. In this role, you will report directly to the Associate Director of Finance & Operations and contribute to the efficient oversight of our operational and administrative functions on a daily basis. Demonstrating exceptional time management and organisational capabilities, you will exhibit the capacity to produce high-quality work, even in demanding situations. Your attention to detail will be paramount, allowing you to navigate multiple priorities successfully while fostering clear communication within the team. 

JOB DESCRIPTION 

MAIN DUTIES, RESPONSIBILITIES and ACCOUNTABILITIES: 

• Provide administrative support to the Operations, IT, HR and Security Management functions of the organisation, supporting a positive and healthy working culture across the organisation.

• Identify opportunities for process improvement within the Operations, IT, HR and Security Management functions.

• Support our organisational systems, from Office 365 to Salesforce, ensuring the organisation becomes more efficient and effective in how it works.

• Maintain accurate operational records using organisational systems and support colleagues on maintaining clear and updated records, ensuring data integrity and accessibility. 

• Support the update, roll-out and dissemination of our organisational policies and procedures. 

• Support a range of office, legal and administrative tasks as necessary, coordinating suppliers, contracts and organisational subscriptions. 

• Act as first port of call for all external communications, including general email, post and telephone enquiries, as well as communication with external suppliers, in a timely and professional manner.   

• Leads the logistics & IT arrangements of internal meetings (All Hands Meetings, Quarterly Team meetings, Board meetings, and others) under guidance.

• Tracks and reports on operational & CEO-related expenditures under guidance.   

• Supports in any other task as required by their line manager, CEO or board members. 

PERSON SPECIFICATION 

ESSENTIAL 

• Administrative skills – Systematic and efficient administrative skills, including an ability to prioritise, manage and complete a variety of tasks against multiple deadlines with attention to detail to the highest quality and within deadlines, and track information and progress.  

• Prioritisation & Deadline Management: Proficiently prioritising tasks and managing deadlines to ensure timely completion of assigned responsibilities. 

• Use of technology – familiarity with Microsoft Office package, especially SharePoint, Teams, Word, Excel and Power Point;

• Work planning – Effective workload management skills and ability to use initiative to solve problems. Ability to track the progress of deliverables and activities and flag up underperformance.   

• Team player – Experience of working successfully within a team environment and of building relationships with various teams. 

• Communication – Good interpersonal communication skills and self-awareness, able to communicate with colleagues and other stakeholders from diverse cultural backgrounds. Excellent writing skills. 

• Attention to Detail- Exceptional attention to detail encompassing meticulous oversight of documentation, compliance, and resource management to ensure operational precision, efficiency, and proactive problem-solving. 

DESIRABLE 

• Understanding of the humanitarian sector – General understanding of humanitarian practices and principles, and a demonstrated commitment to our humanitarian mission and values.

• Analytical Skills – Analytical skills with the ability to accurately record and extract data. 

• Knowledge of Salesforce or similar CRM systems, knowledge of MS Planner or similar project management systems; 

• Experience in event planning and management. 

How to apply:

Email a CV and a cover letter demonstrating your reasons for applying and suitability for the role. Please note that hiring will be on rolling basis with closing date (10th January 2025).

Administrator

We are seeking a highly organised administrator to support the implementation of Outdoor Learning programmes, working for an educational charity and one of the UK’s foremost providers and funders of Outdoor Learning.

Position: Administrator

Location: Cumbria CA11 0XR

Salary: £25,500 per annum pro rata

Contract: Permanent, Part time - 0.6 - 0.8 FTE (21 - 28 hours per week)

Closing Date: Monday 13 January 2025 at 17:00

Interviews: Tuesday 21 January 2025 via Microsoft Teams and Monday 27 January 2025 in person

About the role:

This role involves ensuring the smooth operation of activities such as apprenticeships, training courses, and Outdoor Learning sessions, while also managing systems, processes, and compliance. You’ll collaborate with the Learning team and stakeholders to provide meaningful outdoor experiences for underserved children, young people, and other groups.

Key Responsibilities:

• Administer learning activities, including booking and managing student, trainee, and group visits.
• Maintain and provide technical support for the Salesforce Information Management System for bookings, grants, and data tracking.
• Manage enquiries via phone, email, and in person, ensuring excellent communication with stakeholders.
• Support Health & Safety, safeguarding, and risk assessment implementation in line with Trust policies.
• Coordinate and maintain digital records, including training logs, feedback, and activity reports.
• Liaise with contractors and farm staff to manage site maintenance and vehicle operations.
• Order resources and support the delivery of learning programmes, events, and training sessions.
• Assist in promoting sustainability and improving efficiencies in Outdoor Learning programmes.

About you:

This is a wide-ranging role, which will suit someone who is happy assisting with a variety of tasks, taking a proactive approach and using their initiative. You will have a good eye for detail, be methodical, thorough and reliable, and have a positive, friendly manner. This role is ideal for a team player with strong administrative skills, a passion for the outdoors, and a commitment to engaging and supporting diverse groups in outdoor learning opportunities.

Work will be often outdoors, so enthusiasm, whatever the weather, is essential!

Essential Skills and Knowledge:

• MS Office (including Word, Teams, Excel)
• The ability to work comfortably with financial information
• Previous experience of use of databases and Information Management Systems (eg. Salesforce)
• Safeguarding (training will be provided)
• Understanding of GDPR
• Previous experience in an administrative role

If you have a passion for environmental engagement and a strong administrative background, we would love to hear from you.

About the organisation:

The charity’s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment.

They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks.

Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact.

Other roles you may have experience of could include: Admin. Office Manager, Administration Officer, School Administrator, Office Admin, Operations Support Officer, Learning Program Officer, Education and Training Administrator, Office and Program Administrator, etc.

An exciting new position has arisen for a Finance Administrator to join the team at International Seafarers' Welfare and Assistance Network, an international not-for-profit maritime organisation working to improve the lives of seafarers and their families with services, resources, strategies and advocacy. We are looking for candidate/s with suitable accounting or bookkeeping qualifications, experience of using accounting software and CRM systems such as Quickbooks, Xero, Salesforce, or GlueUp.  This role requires excellent communication skills both written and verbal.

Key responsibilities and responsibilities of the role include:

• Maintain the purchase and sales ledgers
• Respond to supplier and client’s queries
• Process supplier and sales invoices, staff claims and expenses
• Set up bank payments
• Bank reconciliation and journals
• Reconciliation of membership income with accounting software and CRM database
• Basic administrative tasks, such as keeping sickness and absence records, minute taking and filing.

The role can be full time (35 hours p/w) or shared (2 x 17.5 hours p/w). We are a fully remote working organisation with an optional one day a month in London SE1 or other central location.

£26,000-£29,000 per year (pro- rated for part time), plus home working allowance and life assurance.

Are you an administrative professional who is looking for a new challenge?  Prospectus are excited to be working exclusively with a major livery company with their search for a new Administrator.

This role is available on a 1-year fixed term contract and part-time basis (3 days a week). The salary for this role is £31,000 FTE and is also available on a hybrid basis, where the postholder will attend the London office two days a week, which is based in close proximity to Cannon Street and Bank train station. You will have the opportunity to work from home one day a week.

In this Administrator role, you will report to the Charity Director. You will develop and maintain the Charity's administrative systems. You will service meetings and be responsible for carrying out clerking functions/minute taking for the board meetings, finance committee meetings, property committee and any others as required. You will process and record invoices for payment. You will undertake administration of the Salesforce database and ensure the system is kept up to date. You will also deal with telephone enquires relating to the almshouse and provide other administrative and secretarial support as required.

To be considered for this role, you will have demonstratable experience in office administration. You will have strong customer service experience, dealing with telephone enquires. You will have experience of minute taking in meetings.

You will have strong IT literacy skills, which includes experience of using Microsoft Office and Salesforce CRM. You will be a people person who has excellent written and verbal communication skills. You will have strong organisational skills and excellent time management skills

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Job title: CRM Administrator 

Manager: Senior Data and Innovation Manager 

Location: London, Birmingham or Manchester, with the option to work remotely for up to 60% of your time per month 

Salary: London £30,000-£34,000, Manchester and Birmingham £28,500- £32,500 

Hours: Full-time (37.5 hours per week) 

Contract: Permanent 

Overall purpose 

This CRM Administrator role will sit within our Data and Innovation team. This team conducts analysis and creates systems to ensure that Breaking Barriers is as efficient, effective and evidence-based as possible. They help us to ensure we are continually providing the best possible support to our clients, as well as to demonstrate our impact and the need for our services to our supporters and partners. In addition, the team builds systems to assist the fundraising team in stewarding supporters and generating income.

The post-holder will be responsible for managing and improving the organisation’s database (Salesforce), training and supporting the end users of the CRM, and creating reports to analyse Breaking Barriers’ data. The CRM system is our ‘single source of truth’, and holds data relating to the clients we support, the activities they have participated in and the positive outcomes they have achieved, as well as information about all of our donors, event attendees, mailing list subscribers referral partners and other key contacts.

The role would suit someone with aptitude for thinking clearly about data, some experience in either CRM administration or data analysis, and a keen interest to learn more. There is scope to further develop a wide-range of data-related skills in the role, including transforming and analysing data in Excel, customising CRM systems, planning data architectures and conducting statistical analyses. 

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Friday 3rd January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Would you like to support a prestigious programme that fosters academic and cultural exchange between the UK and the US? If so, we have an exciting opportunity for you to join our team as an Administrative Assistant.

You will play a vital administrative role to support the UK Awards Team to manage the awards selection process of UK citizens seeking to pursue master’s or research in the US, co-ordinate events for grant recipients throughout the year and ensure accurate record keeping. Another key part of the role is organising the storage, archiving and maintenance of physical and digital records in line with company policy and UK GDPR requirements.

We are looking for someone who has excellent organisational and time management skills, excellent attention to detail and with the ability to ensure accuracy in record-keeping. You need to be confident with Microsoft Office and CRM systems like Salesforce and able to work with minimal supervision but also collaboratively within a wider team.  Previous experience in administration in an office environment is essential.

The US-UK Fulbright Commission offers exceptional opportunities for people interested in international education and who are committed to our mission and vision and values. New staff join a small and friendly team who are highly motivated, entrepreneurial and passionate about cross-cultural exchange. Our staff benefits include 29 days holiday (including 3 US holidays and 3 Christmas closure days) plus bank holidays, pension scheme (employer contribution of 6%), employee assistance programme, flexible working and excellent learning and development opportunities.

Please note, you must have the prior legal right to work in the UK. 

Location: Central London office at least 2 days a week, home working the rest of the time.  No travel expenses will be paid. 

Closing Date: Monday 6 January at 9am (GMT)

Interviews will take place on Tuesday 21 January.

When applying please follow the "How to Apply" section of the recruitment pack, applications which don't follow this guideline won’t be considered.

Location: London/Remote working – flexible options available. Staff based in London are required to work 2 days a week at the London office, while staff outside London must attend at least once a month.
Salary: Salary £40,000 - £45,000 per annum, depending on experience (includes £2k London weighting)

Hours: Full-time (37.5 hours/week) or 0.8 FTE, with options for flexible working patterns
Contract: 9 months fixed term, with potential to extend.

Benefits:

At Get Further, you’ll join a growing, supportive team united by bold, optimistic, ambitious, and tenacious values. We offer:

• 36 days of annual leave (including bank holidays)
• Flexible hybrid working
• Regular in-person team development days in London
• Ongoing learning and development opportunities
• The chance to make a tangible impact in a socially conscious organisation

Closing date: 10pm, 12th January 2025

Help Students Get Further

Join Get Further, an award-winning charity dedicated to tackling educational inequality. Get Further helps learners gain vital GCSE and functional skills English and maths qualifications. Without these gateway qualifications, many people face barriers to further education, apprenticeships, and work.

Our bespoke tuition programme, delivered by highly qualified tutors, is proven to improve grades at twice the national average. As we scale up to undertake a major programme evaluation in 2025/26, we are looking for a driven and passionate Digital Manager to play a key role in measuring and articulating the impact of our work, both internally and externally.

About the Role

Over the past year, we’ve enhanced our Salesforce system and are embedding it across the organisation. As Digital Manager and part of the Senior Leadership Team, you will lead this integration, driving digital innovation, overseeing data collection, and ensuring GDPR compliance. Working closely with the Quality and Impact Team, you’ll train staff, provide strategic guidance, and collaborate with external consultants to refine our digital infrastructure.

Key responsibilities:

• Salesforce Integration: Embed and enhance the upgraded Salesforce system by developing processes, training staff, and working with external developers.
• Staff Training: Lead the upskilling of staff to confidently use Salesforce, identifying training needs and delivering tailored programmes.
• System Upgrades: Manage and deliver the next phases of Salesforce upgrades, ensuring the infrastructure is fully developed and GDPR compliant.
• Data Management: Oversee data collection and storage processes, ensuring GDPR compliance and supporting reporting for stakeholders.
• Project Leadership: Collaborate with external consultants, manage budgets and timelines, and drive digital innovation across the organisation.

About You

Ideal candidate will have strong Salesforce expertise, experience managing digital transformation projects, and a passion for data-driven decision-making and team upskilling.

Essential:

• Passionate about reducing educational inequality.
• Advanced Salesforce knowledge, with the ability to train and support staff.
• Strong project management skills, including planning, budgeting, and stakeholder engagement.
• Excellent communication and interpersonal skills.
• Problem-solving mindset and the ability to work independently and collaboratively.
• Commitment to safeguarding and confidentiality.

Desirable:

• Experience in leading digital transformation projects.
• Knowledge of GDPR compliance.
• Previous experience in the charity sector.

This is a UK-based post and applicants must be living in and have the right to work the UK; if applicable please detail your visa status in your covering email. Get Further is an equal opportunities employer and will not discriminate against any candidate on the basis of any characteristic protected by the Equality Act 2010. Please let us know if you require any reasonable adjustments to be made throughout the recruitment process. 

Charity People is delighted to be partnering with National Literacy Trust to recruit for a brand new CRM Digital Project Manager as they invest in their digital team and IT team.

Reaching out to the communities and people who need them most, National Literacy Trust empowers children, young people and adults with the literacy skills they need to succeed. Working closely with over 5,000 schools, nurseries, prisons, YOIs and through teams leading community literacy programmes across the UK, the organisation believes that literacy is a vital element of action against poverty that everyone should have access to.

CRM Digital Project Manager

Contract: Permanent, full time role

Salary: £35,000 to £38,000 per annum

Location: Hybrid - home based with ideally two days plus (up to three) in the London office per week

Closing date for applications: midnight on Thursday 9th January

As CRM Digital Project Manager you will join a supportive, flexible team, within an organisation that places huge value on staff wellbeing.

Reporting to the Senior Digital Project Manager you'll work closely with colleagues from across CRM, IT, and digital teams as well as with the wider organisation and external suppliers.

Core responsibilities within your role will include:

• Be the first point of contact and provide frontline support for queries regarding Salesforce and FormAssembly usage across the organisation
• Lead on Salesforce training to all departments, ensuring that each team understands their responsibilities around data entry, management and reporting and has the capabilities to do so
• Work with teams to translate their processes into actions on Salesforce
• Lead on user experience and feedback, capturing requirements for development where necessary and managing the delivery of projects
• Use Agile methodologies to bring together requirements from multi-disciplinary teams and create a pipeline of work
• Contribute to the emerging CRM and data strategy that underpins the work of the wider digital team
• Take active leadership in the adoption of new tools and processes, supporting the delivery of strategies for digital change management and creating metrics for success
• Proactively consider development needs and integrated tools to support processes, and provide thought leadership on how the evolution of technology can support charitable growth
• Become an active member of the Digital Customer Experience team, focusing on digital efforts more generally across the organisation and making sure that thinking and planning is strategically aligned
• Manage data visualisation projects for teams to measure their impact through dashboards and compare against public datasets
• Support with reporting at key milestones to internal and external stakeholders, understanding organisational KPIs and how the work of every team can be best represented through data

We would love to hear from you if you have the following skills and experience:

• Previous experience of working with Salesforce, ideally with experience of using FormAssembly and Salesforce data tools (e.g. Data Loader)
• Salesforce Administrator Certification of equivalent experience using Salesforce configuration and change management
• Experience of working with a range of datasets and the ability to organise information for different needs and audiences
• Experience of system development
• Experience of supporting digital products through a design life-cycle, from capturing user requirements and building a concept to user training and delivery
• Confidence in presenting technical information to different lay audiences and experience in delivering training

We're also particularly interested to receive applications from candidates who have the below, although this is not essential:

• Experience using and configuring APIs and of and using middleware (e.g. Zapier)
• Knowledge of coding languages including SQL
• Experience using data visualisation tools such as Tableau or Power BI

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

We are looking for a dynamic and experienced systems manager to support, manage and improve systems within our rapidly evolving charity. 

In this role, you’ll be responsible for providing in-house systems support and systems administration for platforms and systems used by nurtureuk’s team, with a particular focus on Salesforce, working alongside external developers and outsourced IT support. You’ll also be responsible for providing key support on information security.

Nurtureuk is a charity that has been working with schools for many years to improve the social, emotional, mental health and wellbeing (SEMH) of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people. 

Your main responsibilities will include: 

• Acting as asset owner of nurtureuk’s internal systems 

• Providing internal administration and development of Salesforce CRM

• Leading discovery and development projects to improve nurtureuk’s internal systems 

• Managing external developers and support contracts related to systems

• Supporting administration of an information security management system to maintain ISO27001 accreditation

• Managing systems access and changes to systems, access rights and privileges

• Maintaining data infrastructure for dashboarding and reporting

• Providing support and training to colleagues on key aspects of internal systems 

To be successful in the role, you'll have all or most of the following:

• Strong technical skills and a digital-first mindset 

• Experience in maintaining and improving Salesforce and other systems 

• Strong organisational skills with the ability to prioritise, manage time effectively and meet deadlines whilst working independently and proactively 

• Project management experience 

• Creative problem-solving skills 

• Ability to work in a team environment, and good interpersonal skills 

• Ability to develop and maintain good working relationships with a range of stakeholders 

• Good attention to detail, and the ability to keep accurate records and work at pace 

• Familiarity with information security principles 

• Familiarity with transforming, cleansing and maintaining data

Employee benefits

Nurtureuk is a fully remote employer, and we operate with a strong culture and commitment of trust in the team. We supply the resources necessary to create a comfortable working environment from home. We allow for flexible working to be self-managed by the team, so they may work around their other personal commitments. 

All employees receive 25 days’ annual leave plus an additional day for each full year of service, up to a limit of 30 days. This is in addition to all bank holidays and Christmas office closure. Nurtureuk pays a 5% employer contribution to pensions and also offers a Medicash employee benefits package. This includes cover for a virtual GP, routine dental and optical care, specialist consultations/diagnostics, complementary and alternative therapies, prescriptions, flu jabs and discounted gym membership. There is also access to a 24/7 Employee Support Service providing mental health and wellbeing support.

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We are seeking a strong people person with at least two years of experience operating and maintaining a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: Begins at 25 days per annum, in addition to public holidays.

We are a Disabled Confident employee.

Closing date for Applications: 11.59 pm Sunday 19th January 2025

Interviews: Formal interviews for the role will be held on the week commencing 3rd February 2025.

If you would like further information about the role or have any questions, please get in touch with Kelly, Operations Manager: 

CRM Assistant 

Would you like to work in a dynamic forward-looking organisation as the CRM Assistant, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?

Position: CRM Assistant

Location: Hybrid/London (in the office at least once per month on average)

Contract: Permanent

Hours: Full and part time hours considered

Salary: £31,824 per annum (FTE) (pro rata for part time hours)

Closing Date: Monday 20th January 2025

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

We are seeking a CRM Assistant with a passion for mental health service provision in the UK to join our dynamic and thriving team. In this role, you will help maintain the accredited register, a key regulatory tool, supporting the public interest and advancing the charitable objectives. This is a particularly exciting time to join as we have just launched our three-year strategy. You will be pivotal in supporting the ongoing maintenance and development of the Salesforce CRM, members’ area and associated systems and processes.

Key responsibilities include:

• Act as a contact for the Salesforce database and related systems to ensure all users are fully supported. In liaison with the CRM administrator escalate faults and data protection concerns appropriately and in a timely fashion and take appropriate mitigating actions.

• Provide direct day-to-day support for Fonteva’s Salesforce database including, but not limited to, managing user licences, setup, profiles, customisation of objects, fields, record types, page layouts and validation.

• Support the CRM administrator log and investigate issues and faults, and troubleshoot fixes and solutions, collaborating with teams and external vendors, so optimum performance and compliance can be maintained.

• Regularly audit and monitor the quality of data within the CRM and carry out daily and monthly database housekeeping tasks including regular de-duplication, data cleansing, and disposal.

• Undertake monthly reconciliations to match Salesforce records with financial transactions.

• Work with the CRM administrator and external vendors to test and deploy patches, upgrades etc.

• Support the CRM administrator, and working closely with colleagues and subject matter experts, identify, develop, improve and deploy processes and CRM features in line with business need.

• Undertake basic membership administrative duties, especially during the busy renewals period (August – October)

About You

This is a role for an individual who has a keen eye for detail, is methodical and enjoys applying analytical and problem-solving skills. Join us as we seek to address the growing demand for greater choices of high-quality mental health service provision. You’ll work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There’ll be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.

You will need to have the following skills and experience:

• Working knowledge or experience of supporting, administering or managing CRM databases, preferably Salesforce.

• Understanding of user experience, user journeys and business processes.

• Experience in building and analysing reports and dashboards.

• Troubleshooting and investigative skills, including good analytical and problem solving skills.

• Experience in data management, cleansing and monitoring data.

• Excellent team player with the ability to provide guidance and support to colleagues.

• Strong organisational skills and a meticulous eye for detail.

• Excellent communication skills, both written and verbal, and the ability to produce accurate documents such as training guides.

• Self-driven with a positive attitude and a strong customer focus.

• Organised and methodical, with an aptitude for logic.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

You may have experience in areas such as: CRM Assistant, CRM Lead, Customer Relationship Management Assistant, CRM Officer, CRM Executive, Customer Relationship Management Executive, Customer Relationship Management Officer, Admin Assistant, Administrator, Administrative Assistant, IT Assistant, IT Lead, Membership Officer, Membership Lead

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Cambridgeshire Community Foundation is the charity for Cambridgeshire, working towards a better quality of life for people across the county. The Foundation identifies the most critical needs of local communities, raises funds and awards grants to non-profit organisations that make a big impact in addressing those needs.

We are looking for someone to support the Marketing Manager in delivering a range of marketing and communications activities to increase brand awareness, support donor development and develop positive relationships with the charity’s key stakeholders and audiences.

Overview

• Salary: £23,000 (pro rata) per annum, rising to £25,000 (pro-rata) upon successful completion of the probationary period.
• Hours: 15 hours per week. We offer flexible working hours within overall working hours of 08:00 – 18:00. Working hours and days are to be agreed.
• Contract: Permanent, following 6-month probation.
• Reporting to: Marketing Manager
• Location: Hybrid. Predominantly home-based, with occasional work required in the office (Newmarket Road, Cambridge) and other locations across Cambridgeshire.
• Annual leave: 25 days per annum (pro-rata) plus concessionary leave during office closure between Christmas and New Year.
• Pension: A workplace pension scheme with NEST.
• DBS: DBS and security checks must be successfully completed.

Key responsibilities

• General: Provide day-to-day marketing and communications support to the Marketing Manager and the wider team, encouraging and promoting branding and communications best practice across the charity.
• Email: Manage the events email inbox and respond to enquiries.
• CRM: Use Salesforce to input and manage donor, event and campaign data.
• Website: Regularly review and update website content and carry out administrative tasks related to the website’s donation and fundraising system.
• Social media: Support content creation, managing activity, and analytics.
• Storytelling: Build our storytelling resources, such as written and video case studies to demonstrate the impact of our work.
• Copywriting: Create copy as needed for marketing collateral, campaigns and the website.
• Press and PR: Research stories, produce press releases, maintain media lists and record media coverage.
• Design: Design digital and printed marketing collateral, such as reports, posters and event invites.
• Events: Support the planning, promotion and delivery of the charity’s events and attend relevant external events. This will require occasional evening and weekend work.
• Campaigns: Support the planning and delivery of fundraising and brand awareness campaigns.
• Video: Record and edit video content.
• Analytics: Support the evaluation of our marketing activities using analytical tools, as required.
• External suppliers: Liaise with suppliers when required.
• Undertake other duties that may be reasonably requested from time to time by the Marketing Manager.

Essential knowledge, skills and experience

• A qualification in marketing or a related subject, or two years’ experience in a marketing or communications role (this can include voluntary work).
• Excellent written communication skills, with experience of writing engaging copy for different audiences, channels and functions.
• Experience of using Canva and/or software packages to create print materials, as well as digital and video content.
• Excellent interpersonal skills and personal integrity.
• Excellent administrative skills.
• Meticulous attention to detail.
• Excellent IT skills, including experience of using the Microsoft Office suite.
• A full UK driving license and access to a car.

Desirable knowledge, skills and experience

• Experience of using social media in a professional environment.
• Experience of using Salesforce or another CRM system.
• Experience of using WordPress or another website management system.
• Experience of supporting the planning and delivery of events and/or campaigns.
• Experience of using marketing analytics tools, such as Google Analytics.
• Understanding of the charity sector.

Interviews

• We aim to hold interviews in the weeks commencing 3 February and 10 February 2025.
• Interviews may be held remotely or in person, depending on circumstances.

Please note, we reserve the right to close the vacancy early if a high volume of applications is received.

We value diversity and we are committed to fostering an inclusive culture. We encourage applications from people of all backgrounds, abilities, and cultures. We want to see every candidate shine throughout their job application process. If there’s anything on your mind or any adjustments you may need, please don’t hesitate to get in touch.

Due to the time constraints of our team, only shortlisted candidates will be contacted. If you do not hear from us within two weeks after the closing date, please assume that your application has been unsuccessful.

Join our team to help us promote studying in the USA and provide people in the UK with clear expert information about the benefits and process of applying to an American university and Fulbright awards to the USA.

The US-UK Fulbright Commission has been offering scholarships for people in the UK to study at US universities for nearly 80 years. Our focus is making sure that everyone is aware of Fulbright awards, especially those people who might not have considered applying for one before. A key part of our widening participation work is our Fulbright Champions, a growing network of advisors at UK universities who promote our awards and support students and scholars who apply.

The Commission is also home to the UK’s EducationUSA team, which offers a wide variety of information and support to people in the UK about studying in the USA. We know how many people are interested in choosing to study a degree at a US university, but clear, unbiased and accurate information can be hard to find. Our free services aim to support anyone in the UK who is interested in studying in the USA make their dreams a reality.

As an organisation, we are proud to help broaden prospective applicants’ horizons by showcasing all of the exciting opportunities at more than 4,000 US accredited universities and colleges.

As a Programme Assistant, you will be working across both of these programmes, supporting both the Awards and Advising teams to provide outreach; widening participation and informational activity for Fulbright awards; and support our advising activity about wider opportunities to study in the USA.

As the successful candidate, your work will be varied, from attending university fairs to meet with prospective students, answering individual questions coming in by email, to helping keep our network of Fulbright Champions up to date. Alongside running a lively webinar and in person event schedule, which you will be involved in promoting, you’ll also have the chance to help deliver events such as Champions workshops and USA College Day, Europe’s largest US university fair.

You’ll bring a passion for educational exchange to the role, and you will be organised and goal orientated, and be resilient in managing a busy workload and a changing external environment.. You’ll have some experience of event management and handling data, but also be passionate about helping people find their best fit or route. You’ll be able to inspire students while also anticipating questions or concerns they might have about applying for a Fulbright award or US study more generally.

Being able to demonstrate a strong commitment to diversity, inclusion and equity will be key and you will be excited about the opportunity to support people from diverse backgrounds.  You will have excellent interpersonal skills, need to be a strong team player and demonstrate excellent time management skills.

The US-UK Fulbright Commission is a not-for-profit organisation funded by both governments to promote educational exchange between the US and the UK. We offer exceptional opportunities for people interested in international education and who are committed to our mission and vision. New staff join a small and friendly team who are highly motivated, entrepreneurial and passionate about cross-cultural exchange.Our staff benefits include 29 days holiday (including 3 US holidays and 3 Christmas closure days) plus bank holidays, pension scheme (employer contribution of 6%), membership of an employee benefits platform, flexible working and excellent learning and development opportunities.

Please note, you must have the prior legal right to work in the UK. 

Location: Central London office at least 2 days a week, home working the rest of the time

Closing date: Monday 13 January 9am (GMT)

Interviews will take place on Thursday 6 February