Retail Jobs

Research & Health Data Lead
Fixed Term Contract (13 months) 
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location – Split between home and our London Office 
Salary Range £74,000 - £82,000
 

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
In this role you will lead the development and delivery of Macmillan’s research and health data strategy ensuring an integrated, consistent and considered approach across our strategic objectives. You will ensure the Research & Health data team partners effectively across Macmillan and is appropriately set up to deliver with key teams in the Partnerships Directorate. 

You will provide oversight and understanding of the cancer research and data landscape, working closely with the Partnerships teams to identify opportunities for Macmillan. 

You will lead the development and delivery of foundational insights on the numbers, needs and experiences of the cancer population and healthcare system performance, working in collaboration with external partners and using external health data sets. 

About you
The successful candidate will demonstrate the following skills and experience:

• Experience of working in or with the cancer data and research community or a strong understanding of the research and data landscape in a health care setting.
• Experience of delivering a complex programme of activity requiring extensive negotiation and collaboration with senior internal and external stakeholders.
• Inclusive and adaptive leadership experience gained from an organisation of similar complexity, with evidence of having made a clear contribution to further its organisational strategy and plans

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wednesday 16th April 2025
 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Are you passionate about making a positive impact with your career? We're offering exciting opportunities to be part of our expanding face-to-face marketing teams, representing some of UK's leading charities.

About Us:

We are an award-winning sales and marketing company dedicated to championing essential causes across the UK. Our mission is to raise awareness and funding for these causes, and we're on the lookout for enthusiastic Fundraisers to join our team.

Why Choose Us?

We're not your typical sales company. We aim to revolutionize the industry by valuing our team as the heart of our organization, offering growth opportunities and a rewarding career in a fun, trustworthy environment. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered.

Role Overview:

As a Fundraiser, you'll represent significant charities and renowned brands throughout the UK. Our sales approach focuses on building meaningful connections rather than quick transactions. We believe in recognising and rewarding our staff for their hard work, dedication, and contributions to our mission.

Responsibilities

• Communicate with potential donors and create meaningful conversations.
• Enter data into software accurately.
• Set up and take down of site gear.
• Collaborate with teams to promote fundraising events and initiatives.
• Provide excellent customer service and public relations support to enhance the organisation's image.
• Enter ongoing data of interactions and ensure high-quality onboarding of potential donors.

What We Offer:

• Living Wage Employer: Enjoy a weekly salary with performance-based incentives.
• Diverse Opportunities: Work with and support a range of non-profits.
• Supportive Environment: Be part of an energetic and collaborative team.
• Comprehensive Training: Access to extensive training and development opportunities.
• Fuel Allowance: We've got your travel covered!
• Travel Opportunities: National and international travel options available.

In this role you will be responsible for managing the Trust's Unit Base Operation and will take ownership of the marketing and letting of spaces both in the buildings/structures and other suitable outdoor locations across the Trust’s 23 acres of land in North Kensington.

We are seeking a highly motivated and experienced Lettings Officer who will be committed to generating income for the Trust.  You will be a strategic, commercial and customer focused person with the ability to provide a friendly and efficient service to tenants, staff and other stakeholders, with an aptitude for working in a complex and fast changing environment.

If you are looking for a new challenge this role is for you!

Key responsibilities of the role include:

Unit Base Management:

Responsibility for driving improvements, developing, managing and implementing the Trust’s Unit Base operations, including:

• A promotional plan for the Trust’s offer is visible in the market place and to grow the service over time.
• A strong booking system supplying the right data for the Trust to manage the operation in a timely manner.
• Appropriate meeting and greeting, services, facilities and security provision are in place.
• Ensure all relevant information for smooth set up, use and strike, is available and passed to users of the service, including emergency or out of hours, contact information.
• Ensure a feedback mechanism is in place for users.
• Ensure a monitoring mechanism is in place for reporting upwards within the Trust.
• Ensure a risk assessment for the service is in place and kept regularly updated.

Commercial Lettings:

• Develop a marketing and lettings strategy in line with the Trust’s Asset Management Strategy.
• Proactively market all our spaces.
• Identify potential advertising locations on the estate and actively market and let such spaces, to generate new income.
• Liaise with stakeholders and tenants to support businesses and the local economy.
• Manage internal and external relationships, positively and pro-actively.
• Provide local economy support through engagement with our other tenants, community and external partners/providers.
• Establish and maintain systems for the selection of tenants and monitoring and evaluation.
• Undertake the review and selection of suitable tenants and the negotiation of terms.
• Review and approve lease/licence and other similar legal documentation.

Knowledge and Experience:

• Demonstrable experience in dealing with Landlord & Tenant matters, in a similar or equivalent role across complex property portfolios, in particular the retail sector.
• Involvement in commercial property transactions and tenancies in a commercial or community environment.
• Have good time management, organisational, communication and administrative skills with the ability to work under pressure.
• Understanding of the local area and its social, cultural and political heritage would be highly desirable
• Experience in using property management software (or similar)
• Proficient at managing databases and programmes.

Personal Skills:

• A personable and collaborative approach, with proven experience of developing and maintaining positive relationships with a range of stakeholders, including tenants, community groups, Local Government and Board members.
• Good communication and negotiation skills, orally and in writing.
• Good people management and conflict resolution skills.
• Ability to work on own initiative with minimum supervision
• The ability to be flexible and adaptable in response to changing priorities.

Qualifications:

• Commercial Property Management qualification ideal or related qualification/experience.

The post holder will be expected to have a flexible approach to working hours.  Owing to the demands of the role or events on the estate, the position may include working some evenings and weekends.

Benefits of working with us:

• Great location in the heart of Portobello, North Kensington
• Generous holiday entitlement of 25 days per year + statutory bank holidays
• Sick pay scheme
• Investor in People (IiP) employer
• Free gym membership at health club one minute walk from the office
• Pension scheme
• Life Assurance
• Season ticket / bicycle loan
• Free eye test voucher

The application deadline is  Sunday 27 April 2025 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Cancer Information & Support Advisor
Permanent
Full time (34.5 hours)

Location – Home Based
Salary Range - £29,000-£33,000
 

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

It’s an exciting time to join us as we launch our new five-year strategy and work towards delivering our vision to do whatever it takes to get every person the best support today and spark a revolution in cancer care for the future.

About the role

In this rewarding role right at the heart of our Macmillan Support line, you will work in a busy and varied environment, while providing emotional support and key information to people living with cancer and their loved ones at a time of great need.

Due to the nature of some of the calls and webchats, the role can be challenging at times, so resilience is key. However its extremely fulfilling, to be able to support people who are going through such difficult times.

You will work towards performance goals to help us ensure we are reaching everyone who needs our support, with the level of support being the highest quality.

Shift patterns

Our Support Line is available 365 days a year, including bank holidays from 8am to 8pm and is key to our strategic objective of reaching everyone whilst focusing on those who need the most support.

To cover our service and opening hours  you will be required to work a shift pattern on a 6 week rotation of:

Week 1 & 2 - Monday to Friday 9:00-17:00

Week 3 & 4 - Monday to Friday 10:00-18:00

Week 5 - Monday, Tuesday, Wednesday, Saturday & Sunday 12:15-20:15

Week 6 - Monday 10:15-20:15, Wednesday to Friday 10:45-20:15

*with a 30 minute earlier finish or later start one day of weeks 1-5

Please note all candidates are subject to a criminal record check for this role. This cost will be covered by Macmillan and all enhancements must be declared prior to the check.

About you
The successful candidate will demonstrate the following skills and experience:

• Experience of working in a busy customer facing environment (preferably contact centre environment), dealing with multiple customer queries and remaining calm under pressure. 
• Experience of speaking confidently to customers via multiple channels; phone, webchat and email.
• Experience of using a Customer Relationship Management system to record accurately the organisation’s interactions with customers.
• High levels of resilience and experience of dealing with emotional or impactful content.
• Experience of working towards goals/KPIs (for example call performance such as average handling times and wrap times).

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Friday 11th April at 23:59pm

First stage assessment dates: Assessments taking place between  Tuesday 22nd – Saturday 26th April

The first stage will consist of a role play telephone call and written response task in relation to a person affected by cancer, which will be an opportunity to demonstrate your customer service and support skills.

Formal interview dates: Interviews taking place between  Wednesday 30th April – Thursday 8th May

Training dates

Key induction training will be the first 4 weeks with a provisional starting date of Monday 9th June. We request that you try to avoid booking annual leave during this induction period so that you can benefit the most from the training period.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

So we can support you to be your best during the application or interview process, please contact Macmillan's Talent Acquisition Team for advice and reasonable adjustments (email address can be found on main Macmillan advert) 

Head of Finance Systems
Fixed Term Contract (14 months) 
Full time (34.5 hours), we are open to a conversation about how you work these hours
Location Split between home and our London Office 
Salary Range - £74,000 - £82,000

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
In this role, you will lead, manage, and support the Finance Systems team in daily operations and key Finance Projects, including the migration of Macmillan's core finance system to the Cloud and the implementation of a Financial Planning and Analysis Tool.

You will drive both system and process change across the Finance Division, working closely with Technology and external stakeholders.

Your responsibility will be to maintain and ensure the integrity of the accounting data and compliance within the financial control framework of Macmillan’s finance system.

About you
The successful candidate will demonstrate the following skills and experience:

• Experience in implementing Finance Systems and effective change management
• Strong finance and accounting knowledge and experience 
• Highly effective stakeholder management and engagement skills with excellent interpersonal skills at all levels and with both technical and non-technical audiences.
• Strong analytical and business skills with the ability to think strategically and to manage detail, and to know when each is important.

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Sunday 13th April 2025
 

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

ROLE OVERVIEW
We are looking for a talented, creative and dedicated marketing professional to join our small but powerful team to help deliver our new strategy. 

As a new role in the hospice’s Fundraising & Marketing Team, the Marketing & Communications Manager will join an existing team of fundraising managers working to maximise awareness and support of the hospice in order to ensure its long-term sustainability.

The postholder will be responsible for the operational management, development and delivery of marketing and  communications to support the hospice’s income generation strategy, including line management of the Website Editor and Marketing & Communications Officer, and external agencies.

The successful candidate will be an experienced marketing professional, used to working closely with income generating teams. They will oversee the delivery of a compelling programme of multi-channel communications with the sole aim of increasing the awareness of and support for the charity. 

KEY RESPONSIBILITIES

Marketing and communications planning, delivery and performance management

• Working closely with the Director of Fundraising & Marketing, develop a clear marketing and communications plan to support the strategies for fundraising, retail and volunteering.
• Implement, monitor and analyse marketing and communications plans and budgets, producing impactful insights and reports to guide our ever-evolving work through all communication channels.
• Develop and maximise the marketing mix, identifying innovative initiatives and working across online and offline channels, to best support the promotion of all income generation activities across the hospice.
• Ensure compliance to industry standards and best practice at all times.
• Support the fundraising strategy in proactively researching and targeting audiences across the catchment area to ensure a broadening of reach and awareness of the breadth of the hospice’s services.
• Be forward facing and lead on engagement with clinical colleagues to promote the need for strong patient stories and effective storytelling to support fundraising.
• Ensure sufficient opportunities for collection of service user data to share news and promote activities.
• Proactively develop and streamline the long-term internal and external communications schedules across the charity.
• Lead on content creation, coordination and production of hospice marketing materials, protecting the reputation, brand and tone of Katharine House.

Operational delivery

• Lead on the writing and distribution of appropriate and engaging press releases, paid adverts, local village features and articles.
• Work closely with the Marketing & Communications Officer to oversee delivery of a planned (and reactive) social media programme, maximising opportunities to increase our profile, using online planning and Analytical tools to plan and report on digital channels to improve targeting and supporter journeys.
• Work closely with the Website Editor to oversee and optimise the KHH website: creating and updating content for the charity and clinical colleagues, including the EPiC Resource Centre.
• Work with the Website Editor and Supporter Care team to ensure that integration of the CRM (Beacon) and website is optimised, to maximise supporter journeys, supporter preference compliance and insights.
• Work together with relevant charity and clinical colleagues and our designer to prepare, design and deliver high-quality marketing materials. 
• Work with the Marketing & Communications Officer to oversee the production of the monthly supporter e-newsletters.
• Alongside your immediate team, manage production of the bi-annual Katharine House magazine from start to finish, with content and thematic planning with fundraising and volunteering managers.
• Lead on content creation to use across the charity. Continue to manage and regularly update our library (filed, captioned, tagged) of patient, staff and volunteer stories with consent, quality photography and video content for use across all of income generation.
• Manage and oversee the charity’s online channels including website, ensuring accurate, up-to-date and engaging content, and ensure all online advertising (inc. paid social media adverts), Google AdWords grant and SEO are effectively managed.
• Liaise with clinical colleagues at our NHS partner OUH to support key marketing, messaging and communication needs, ensuring our brand is correctly used.

Leadership and people management

• Meet regularly with the Website Editor and Marketing & Communications Officer, fostering positive communication and engagement. Carry out monthly one-to-ones, setting quarterly objectives and recognising training needs where necessary.
• As a member of the management team, represent the culture and values of the hospice and charity sector.
• Manage the ongoing and changing priorities within the team, communicating and sharing progress and changes in a clear, timely manner. Promote collaborative working and its benefits across the organisation.
• Attend regular management meetings, contributing to team strategy and overall management/team needs.
• Act as a positive role model to the charity team and wider stakeholders.
• Actively manage the workload of our designer. 
• Where necessary, manage poor performance as it happens and support staff to fulfil their role.
• Network and foster good relationships both internally and externally to the charity.

VISION, MISSION AND VALUES

Vision - our vision is to ensure that every moment matters for patients and families affected by life limiting illnesses in our local community.
Mission - our mission is to ensure that we maximise support for quality, holistic services that meet the complex medical and social needs of our community around the issues of death, dying and loss. 

Values
Compassion - we act with compassion and integrity, and ensure that everyone is treated with respect. 
Inclusivity - we are committed to our whole community, regardless of background or circumstance. 
Sustainability - we work to ensure the continued provisoin of quality palliative and end-of-life care in our community. 

Sobell House Hospice Charity is looking for a collaborative and detail-oriented Director of Finance to join our Senior Management Team. With our retail and fundraising teams generating around £4m income annually, this is a growing and dynamic charity.

As Director of Finance, you will manage our finance function and lead our finance team. You will also work alongside the CEO, the Director of Fundraising and Director of Retail to develop the charity’s strategic direction, fulfil our aims and embody our values across the organisation and externally where appropriate, in conjunction with the Charity’s trustees. If you are motivated, want to work with people who care about making a difference and have a can-do attitude, we would love to hear from you.

Main Responsibilities

As a key member of the Senior Leadership Team (SLT), you will collaborate closely with the CEO, Directors, and Trustees, to deliver the aims and objectives of Sobell House Hospice Charity (SHHC), in particular supporting the delivery of income generation activity and grants to the NHS. You will be responsible for the day-to-day accounting and financial management and compliance of the charity and its subsidiaries. The Director of Finance is also responsible for budgeting and reporting on the financial performance to the Trustees and particularly their Finance Committee, as well as communicating financial information and improving financial understanding at all levels of the organisation. 

Tasks and Responsibilities:

 1. Direct all financial management matters, including setting policy and procedures, for:

• Accounting
• Tax
• Controls, including management

2. Reporting

3. Communicate strategy and policy decisions to senior management, employees and volunteers

4. Contribute to the strategic direction of the Charity

A full job description can be found on our website.

Part-time hours 22.5 - 30 hours per week.

How To Apply

Please apply on our website. The closing date for applications is Monday 7th April 2025 with first interviews taking place on Friday 11th.

Sobell House Hospice Charity is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all its staff and volunteers to share this commitment. The postholder will be required to undergo identity checks including a DBS check before taking up the role.

Our aim is to provide care at the heart of our community, and we can do this best when our staff truly reflects that community. To ensure that we represent and support everyone, we welcome job applications from people of all backgrounds and with differing experiences. We do not discriminate on the basis of disability, race, gender reassignment, gender identity, marriage or civil partnership, pregnancy and maternity, religion or belief, sexual orientation or any other aspect of a person’s background.

Are you a continuous improvement specialist? 

Have you got previous experience in lean six sigma project management and process improvement?
 
Do you want to use those skills to help the British Heart Foundation (BHF) fund even more scientific breakthroughs to help us save and improve the lives of families and loved ones? 
 
About the role

We're looking for a talented Continuous Improvement Manager to join us and be responsible for the delivery of continuous improvement initiatives across our organisation with a focus on our Retail Directorate. 

In this job you'll play an important role in fostering a culture of sustainable change by creating and embedding Lean Six Sigma methodology and delivering business transformation projects to ensure the British Heart Foundation (BHF) is always striving for excellence, quality and efficiency. 

Working arrangements
 

Please note this is a job share opportunity, working 17.5 hours across the week, this can be a mixture of full and part days and the hiring manager would be happy to discuss individual arrangements with the successful candidate. 

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. You will also be expected to spend some time in our Shops and Stores. 
 
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

About you

With  a Lean Six Sigma Black Belt qualification, or Greenbelt qualification with significant experience, you'll be an exceptional communicator and influencer, able to develop effective working relationships across a diverse group of stakeholders and possess evidence of delivering cultural change programmes. 

You’ll also have the following experience: 
• Previous experience of delivering end-to-end business process improvement projects in the Service Sector with experience in the retail sector an advantage 
• Extensive continuous improvement experience, including project management and process improvement 
• Lean Six Sigma qualification to at least Green Belt level - with the ambition to undertake Black Belt (funded by BHF) in the near future
• Experience of taking ownership of projects, able to use sound judgement to help to drive the organisation towards its goals 
• Experience of working on your own initiative in a blended or virtual team environment
 
With previous experience of delivering business change and demonstrable experience of business process improvements, with a broad range of exposure to various business segments, you'll be able to provide expertise and facilitation to ensure that business improvement activities are run on time and to budget and are based on professional standards, utilising appropriate aspects of Lean/ Six Sigma methodologies. 

This is an opportunity to join a small team involved in major change within the organisation and working across all aspects of BHF. 
 
About us
 
Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

What can we offer you

As an organisation we're open to flexible working arrangements. In return we offer a generous holiday allowance, an excellent working environment and a welcoming supportive group of colleagues.
 
To find out more about benefits available at BHF please download our benefits document at the bottom of this page.

Interview process 

First stage interviews will be a short video interview; successful candidates will then be invited to attend an interview via MS Teams. 
 

£43,762 - £52,246 pro rata, per annum

Fixed Term - 18 months

Part time - 28 hours per week

CSM - King's Cross, London UK

The opportunity

University of the Arts London (UAL) is looking for a personable individual with extensive sales experience to join us as a Graduate Consultancy Manager.

This is an exciting opportunity to join our dynamic team in a fixed term role for 18 months with a possibility to become a permanent post at the end of the contract.

As a Graduate Consultancy Manager, you will be working at the heart of the college community collaborating with creative teams of graduates and academics across all art and design disciplines.

You will project manage and connect our graduate teams with a diverse range of organisations, brands and agencies from across the world to deliver innovative designs, cultural commissions and consultancy services.

You will be joining CSM Innovation - a team that works with college staff to deliver bespoke partnerships and projects that expand innovation capacity within businesses, communities and local government. We generate income and impact for the college and opportunities for our students and graduates whilst delivering wider benefits for our partners and society.

We aim to be the first choice for organisations that want to ignite innovation and imagination in their work, and to be globally recognised as experts in creative collaboration, designing radical partnerships for a better future.

About you

Degree educated or with equivalent experience, you will have a track record of managing projects successfully, in time and to budget. 

With sales experience in either the charitable, creative or HE sector, you will have proven experience for converting contacts into sales.

You will also have a thorough understanding of client PR and marketing objectives. Knowledge of the arts and design as discipline areas is desirable.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

For further details and to apply please click the apply button.

Closing date: 14th April 2025, 12:00.

Our culture

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise. The core function of this role is to handle new business enquiries from prospective clients, discussing the most appropriate service to meet clients’ needs, delivering the sales process and supporting the team manager. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing advice or sales role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. 

MAIN DUTIES

1.Being first point of contact for new business client enquiries, responding to messages from new clients and scheduling sales consultations with prospective clients. This includes acting on new referrals for paid service consultations within 24 hours, gaining the client's trust, identifying and advising on the best service to meet the client’s needs from initial assessment of their situation, and promoting confidence in Beacon and our ability to meet the client’s needs.

2.Liaising with relevant health trusts, care providers and other organisations to support the facilitation of assessments, as part of a new business request.

3.       Providing operational support to Business Development Manager, including taking telephone enquiries from clients and arranging sales consultations. Supporting the Business Development Manager with sales consultations during holidays and at peak periods.

4.Drafting and sending detailed estimates to prospective clients following initial consultations and following up to close the sale.

5.Establishing a rapport with prospective clients, utilising Beacon’s reputation within the industry to generate business and maintaining excellent communication throughout the sales journey.

6.Managing the case allocation process including responsibility for ensuring cases are allocated in a timely way according to case deadlines.

7.Generating and sending out contracts and associated paperwork, and processing completed contracts for clients engaging in a paid service. Liaising with caseworkers for a smooth handover of the new case, ensuring that expectations are met and key deadlines understood by the caseworker.

8.Maintaining good communication with colleagues in the Information and Advice team to facilitate the smooth transfer of prospective clients from an advice call to a paid service consultation.

9.To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection policies. 

10.Keeping sales data software up to date and producing monthly sales reports for Managing Director.

11.Responsible for the effective operation of client administrative procedures including operating and maintaining database and filing systems.

12.Arranging for the safe and secure transportation of sensitive client files and medical records for caseworkers and clients.

13.Attending line management, supervision and team meetings as appropriate.

14.Provide organisational, administrative and secretarial support to the sales and casework teams as required.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

Background Information

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

We do this by providing advice and expertise through three separate services:

• We deliver chargeable representation and casework services in NHS Continuing Healthcare across England;
• We deliver a comprehensive programme of training and consultancy to public, private and third sector organisations, with a particular focus on equipping health and social care practitioners to get it right; and
• We are the chosen supplier for the NHS England-funded national Information & Advice Service for Continuing Healthcare.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.

Putney High School is one of the UK’s leading independent girls’ schools and we need someone to tell our story. Our Communications Manager leads on internal and external communications as well as our marketing, using their outstanding writing skills to engage and inform pupils, parents, colleagues and the wider community.

With boundless creativity, the successful candidate will be keen to seek out and write compelling content, from features and opinion pieces for the national media to blogs and news stories. They will also manage the Digital Content & Communications Officer and the Design Publications Officer, together contributing to our culture of innovation and excellence.

If you are a curious, motivated and enthusiastic individual, an extraordinary professional who is excited by our core purpose of educating brilliant girls to be well rounded, well qualified and well prepared, we are keen to hear from you.

About the School

As one of the UK’s leading schools, Putney High School is rightly proud of its exceptional academic results and pastoral care. A spirit of intellectual agility and engagement is at the heart of the school’s ethos, with pupils stretched, challenged, and supported inside the classroom and beyond. 

The school is set in leafy, tranquil grounds close to the heart of Putney and to the River Thames. 

The school is part of the GDST, the UK’s leading network of independent girls’ schools.We can offer a variety of benefits, such as:

• Competitive salaries and pay progression
• Competitive terms and conditions of employment
• Generous pension scheme
• Free life assurance benefit
• A discount of up to 50% on fees for children at GDST schools
• Access to extensive professional development opportunities
• Training grants for qualifications
• Interest free loans for training, computer purchase loans and season ticket loans
• A Cycle to Work scheme
• Retail and lifestyle discounts
• Financial guidance and support
• 24/7 Employee Assistance Programme 

For further information and to apply for this exciting opportunity please click apply.

Applications must be received by Tuesday 22 April 2025 at 9am.

Interview date: Friday 25 April 2025.

The GDST is committed to diversity, inclusion and real change: a family where every individual is valued, respected and included.

We are committed to the safeguarding of children and child protection screening will apply to this post.

Location: Inverness Shelter shop 

Salary: £24,570.00 per annum, pro-rated

Contract: Permanent

Hours: Part time 22.5 per week 

Closing date:

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Inverness shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people. 

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales. 

About the role 

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers. 

About you 

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. 

Apply to be part of our team and be the change you want to see in society. 

Benefits  

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. 

How to apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. 

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: 

• We prioritise diversity and have an inclusive and open mindset 

Any applications submitted without a supporting statement will not be considered 

About Shelter Scotland 

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation. 

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

Safeguarding statement 

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. For more information please go to the Scope website. 

The New Goods team is responsible for bought in product for our physical retail shops and online store. The Assistant Merchandiser will support the growth of the New Goods category through effective planning, managing the supply base, forecasting sales and intake and ensuring optimum range availability.

Permanent - 35 hours a week

Location - Office base is either Here East (Stratford, London) or Manchester eCommerce Hub (Salford) with the ability to work from home. Travel to both locations will be expected occasionally.

The role

You will support the Commercial team in planning, buying, and managing stock to maximise sales and profitability. Key responsibilities include:

• Monitoring stock levels, tracking deliveries, and ensuring products are available at the right time and in the right quantities.

• Analysing sales data, identifying trends, and preparing reports to inform buying decisions.

• Liaising with suppliers, operational teams, and other departments to manage orders, deliveries, and product availability.

• Assisting in selecting and planning product ranges, ensuring they align with customer demand and company strategy.

• Supporting the implementation of pricing strategies, promotions and markdowns to optimise sales and profit margins.

• Managing purchase orders, updating systems, and handling day-to-day merchandising tasks.

For more information about the role’s responsibilities and the skills and experience required, please follow the link to the job description.

About you

You’ll be able to demonstrate the following skills gained in a retail or supply chain environment:

• You will have the ability to analyse sales data, spot trends, and make data-driven recommendations.

• You will be comfortable handling sales figures, forecasting, and stock management.

• You will possess a good knowledge of with Excel is a must, experience with merchandising systems or retail analytics tools is a plus.

• You will have excellent communication skills with the ability to adapt your style as needed.

• You will have a good attention to detail and ensure accurate reporting, stock tracking, and order management.

• You will have good organisational skills and can multitask, prioritise workload, and meet deadlines.

• You will be commercial aware and can demonstrate and understanding of market trends, customer demand, and competitor activity.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme. If you require adjustments through your journey with us, please email us at our recruitment email address. Find out more about asking for adjustments at interview.

Equality, Diversity and Inclusion

Equality and inclusion are at the heart of everything we do. We want to seize every opportunity to build a truly diverse and inclusive workplace.

We work hard to ensure that we are making exciting opportunities available to all, and everyone feels valued, heard and respected so that we continue to build a high performance, high engagement culture.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus bank holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

How to apply

Click the apply button to create an account and complete your application form.

Closing date for applications: 11:59pm GMT, Tuesday 8 April 2025.

Young People Support Worker

We have a role available for a Young People Support Worker to join Depaul UK and work as part of a services team in Warrington, delivering an assessment, support and move on service to vulnerable clients in supported accommodation. 

Position: Young People Support Worker

Location: Warrington

Contract: Full time, permanent

Hours: 37.5 hours a week

Salary: £24,136 pa + pension and other benefits

Closing Date:  27th April, 2025

About the Role

As Young People Support Worker you will work under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. You will participate in our programme of meaningful activity by running group sessions and activities within the accommodation to support young people’s individual development and social engagement.

In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.

You will work a rolling rota of daytimes, evenings and weekends (some shifts will be lone working) including bank holidays to ensure that young people have full staff support during their most difficult times.

Key responsibilities include:

· Ensure client safety, wellbeing, and adherence to safeguarding and emergency procedures.

· Deliver high-quality risk assessments, support plans, and one-to-one/group support to build client resilience.

· Foster partnerships with local agencies to support clients while following data protection protocols.

· Engage flexibly and creatively with clients, encouraging their involvement in decisions and participation in activities.

· Support clients in accessing education, training, employment, and volunteering opportunities.

· Maintain health and safety standards, prepare accommodations for new clients, and oversee accurate financial records.

· Collaborate with team members, volunteers, and attend training and meetings as required, ensuring contract compliance.

About You

You will need to have the following skills and experience:

· Experience working with young people or those affected by homelessness.

· Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.

· Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.

· Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.

· Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.

In return for working here, you will receive:

· A comprehensive training package tailored to your needs and role

· Flexible working model for suitable roles.

· 26 days annual leave rising to 30 after five years of service.

· Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

· Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

· Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

· Discount vouchers including gym, retail, food & drink, travel, electricals and more.

· Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More​

· Death in service (4x Base salary)

· Legal Advice line

About the Organisation

Depaul UK delivers a wide range of support and housing services for young people and adults at risk of homelessness. We specialise in the provision of services that prevent homelessness, increase the resilience of those we work with and energise opportunities for employment, education, training and volunteering in the communities we work within. Our organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.