Response Manager Jobs in Manchester

Founded in 2007, Help for Heroes is a charity dedicated to supporting veterans and their families as they transition from military to civilian life. Our mission is to enable the Armed Forces Community to live well after service not matter when or where they served, offering tailored life changing support for their physical, psychological, financial and welfare needs. We strive for veterans and their families to manage the impacts of their condition, injury or illness, and to feel valued, understood and recognised.

We are proud to make a difference. We’re bold in our actions and are driven by an innovative spirit with a focus on positive impact and shaping futures for those we support. Together, we foster an inclusive environment where everyone belongs and thrives, and we have the highest standards of respect, compassion and integrity in all we do to build trust and relationships across the charity. Levels of collaboration are high as we take ownership in delivering our strategy.

We have an incredible opportunity for the role of In Memory Officer to join our team. Could this be the role for you?

About You

Do you have a passion for in memory giving? Do you love stewarding supporters and providing them with the best experience? Do you have experience of implementing a range of in memory campaigns, products and activities? If so, this may be the job for you.

About the Role

Reporting to the Legacy & In Memory Campaign Manager, this role is responsible for supporting the delivery of the in memory giving programme and be the first point of contact for all in memory supporters. You’ll be developing and delivering engaging fundraising campaigns across different channels as part of our strategy to inspire people to give in memory of a loved one and to increase the income we’re able to raise so that we can reach and help more veterans. Developing relationships with supporters will be one of your strengths and you’re passionate about providing the best supporter experience for supporters across the charity. There’s lots of scope and potential for you to make a real difference and achieve considerable success in this role.

About the Team

The post holder will be working as part of the Individual Giving team in the Commercial Directorate which includes Legacy & In Memory, Supporter Care and Individual Giving. Across all our relationships, we build trust and engagement with our supporters and with each other. The quality of how we deliver our objectives is just as important as the end results. We are known for our expertise, supporter focus and collaboration. We’re friendly, supportive and like to get things done!

Community Engagement Officer (Hub pilot)

Location: Home based – within the southwest area, close to Bristol
Hours: 21 hours p/w, FTC for 12 months
Salary: £31,500 FTE (£18,900 pro-rata – 21hrs/wk).
Closing Date: Noon, 19 February 2025
 

About Dogs for Good

Inspired by the way her own dogs instinctively wanted to help, our founder, Frances Hay set up the charity in 1986. France’s vision was to help disabled people by training assistance dogs to make daily life easier. In 2015 we changed our name from Dogs for the Disabled to Dogs for Good to reflect the wider community that we support.

Our groundbreaking work has shown us how dogs and the bond we share with them can lead to happier, healthier lives. Our work is bringing the best out of a person and dog relationship and we achieve this in many ways- some of these are: · matching people with our highly skilled assistance dogs

· helping families make the most of the relationship with their own dog

· providing community-based support for groups of people who can benefit from a connection with our dogs

· working with research partners to advance our work and advocate for the wellbeing and inclusion of people and dogs who support them
 

About Our Workplace

Dogs for Good is dedicated to advancing the boundless possibilities of what a connection between people and dogs can enable – in making everyday life fuller, healthier and happier for everyone involved. We want to support more people to benefit from these connections and we have an exciting new strategy to expand our reach and impact.  As Dogs for Good moves towards establishing a community-led way of working by 2028, planning for the growth of our existing network of community-based services and volunteers is part of our new Hub Development programme.

We want our Service Delivery Hubs to be a place and space that:
· Nurtures a person-centred Dogs for Good community and enables multi-service design and delivery in a locality that is informed by the needs within the community

· Provide a focus for awareness raising, attract local funding and create partnerships with organisations that support and advocate for our core audience groups

· Provide a friendly and supportive Dogs for Good go-to contact, space and voice in a locality for anyone who’s part of the Dogs for Good family already or could benefit from our support and services.

We’re looking for a team member to help drive our Service Delivery Hub pilot project in the southwest area, close to Bristol, during 2025.

Are you someone who enjoys a role that’s all about:

· making impactful connections and partnerships with people and organisations

· creating and nurturing a welcoming and supportive community for everyone connected to Dogs for Good in that locality – our staff, our dogs, our volunteers and the people we support (potential, new and existing)

· being part of a pilot project team; objectively testing what works and what doesn’t, providing feedback and evidence on the best structures, tools and processes we want to keep and repeat

· Getting stuck in and hands on – and equally enjoys looking at ‘the big picture’ and helping shape future organisational plans

Community Engagement Officer (Service Delivery Hub pilot)

This fixed term role is all about supporting the design, plan and test of our Service Delivery Hub pilot project, working closely with the Head of Hub Development and the wider Dogs for Good team. Building on experience from our other project work, this role will:

· Raise Awareness: Lead initiatives to promote our work, building and developing relationships with organisations that support or connect with our key audience groups

· Community Engagement: Be a key contact for our local Dogs for Good community, including those we support, our volunteers, and potential beneficiaries. Nurture and grow our community and help manage enquiries, provide guidance, and track interest to anticipate future needs

· Volunteer Management: Actively recruit, support, and manage volunteers, leveraging best practices we've piloted

· Fundraising: Seek and prepare responses to local funding opportunities and collaborate with central teams to support existing projects and develop new community fundraising initiatives

· Service Integration: Work with the Dogs for Good team to integrate our services within the Hub for maximum impact, ensuring we have the necessary processes, tools, and materials

· Evaluation and Reporting: Engage in evaluation and reporting to assess the pilot's impact, providing objective feedback and ideas for improvement. Ensure data collection aligns with our Data Protection policy and partner agreements

· Service Support: Assist our service delivery team, for example by finding and coordinating suitable venues for safe and effective service delivery

· Safeguarding: Monitor and take appropriate steps to safeguard clients, including vulnerable children and adults, in line with our Safeguarding Policy

· Additional Tasks: Perform any other tasks as agreed with your line manager

This role is very much helping to shape and trial our pilot project, so elements of the role and specific tasks will develop as the project progresses – the areas above are the main areas of focus.
 

Skills and Experience

We are looking for someone with the following key skills and experience:

·  Community Engagement: Building connections with local public, voluntary, and community sector organisations, especially in Bristol

·  Volunteer Management: Recruiting, training, developing, and managing volunteers

·  Project Assessment: Objectively assessing and reporting on project progress, issues, and risks

·  Communication: Excellent skills in communicating with clients, families, professional service providers, and the public

·  Welcoming Environment: Creating a warm and inclusive community

·  Client Support: Experience in supporting a diverse range of clients, with a focus on listening to their needs

·  Health and Social Care Knowledge: Understanding the support landscape, particularly in Bristol

·  Project Adaptability: Comfortable handling change, reporting progress, and adapting as new information arises

·  Organisational Skills: Highly organised, experienced in data collection and input, using data to inform decisions

·  Time Management: Ability to manage and prioritise workload to meet deadlines

·  Innovation: Open to new ideas and confident in suggesting improvements to colleagues

·  Teamwork: Self-motivated and effective in a dynamic team with diverse skills and experience

·  IT Proficiency: Skilled in using technology to support service delivery and ensure easy access to data and records

Other knowledge and experience that would be beneficial in this role includes:

· Understanding of the services of Dogs for Good.

· Occupational Therapy related skills and experience.

Person profile

for a person who can demonstrate the following qualities:

·  Commitment to a person-centred approach

·  Proactive, positive and flexible approach

·  Outcomes-oriented; a ‘can-do’ person

·  Self-motivated and organised

·  Creative approach and problem-solver

·  Inclusive style, willing to share and learn

·  Operates to professional and high standards

·  Acts as an Ambassador for Dogs for Good

·  Creativity in problem-solving, ability to ‘think outside the box’ and responding appropriately to new ideas and unexpected situations.

Other Requirements

· The ability to drive is part of the job, so a full driving licence is preferred, but where applicable, we will work with the chosen candidate to find alternative solutions where reasonable adjustments can achieve the desired outcome.

· As you will be working with vulnerable people, you will be required to undergo a DBS check.

· You are expected to have a good understanding of safeguarding issues and how they should be applied to the work of the charity and its partner organisations.

· Flexible working hours will be required in some instances to facilitate the effective delivery of the hub pilot.

Apply now

If you would like to find out more about the role, please contact Jude Palmer, our Head of Hub Development

To apply for this position please visit the Current Vacancies page on Dogs for Good's website, where full application instructions can be found.

Closing date: Noon on Wednesday 19 February 2025

1st interview: Tuesday 11 March, Little Stoke, Bristol

2nd interview: w/c 17 March at Dogs for Good, near Banbury

Children Not Numbers is a medico-legal NGO dedicated to supporting the children of Gaza through medical evacuations, rehabilitation, advocacy, and education.

While the ceasefire has paused 15 months of devastation, the humanitarian crisis persists, and our work remains as critical as ever. Children still need urgent medical care, long-term rehabilitation, and a global community advocating for their rights.

We are seeking a freelance Social Media Community Manager to support our content creation, audience engagement, and campaign amplification. This contract is ideal for someone with at least one year of experience in social media management, looking for a flexible, project-based role in the humanitarian sector.

As an independent contractor, you will work in collaboration with the Founders and Fundraising Lead, who will provide strategic direction and messaging priorities. However, you will be responsible for managing your own workflow and delivery, ensuring high-quality, mission-driven social media content.

Working autonomously, you will liaise with key contacts within the organisation to deliver agreed work. You will have regular check-ins with:

Founders – for key messaging and organisational priorities.

Fundraising Lead – for campaign coordination and content alignment.

Volunteers and in-country colleagues in Gaza – for access to relevant updates and media.

External partners (e.g., photojournalists, influencers) – for sourcing visual content.

This contract requires someone who is proactive, creative, and highly organised, able to balance planned content with real-time updates as relevant events unfold.

Flexibility will be required to engage with stakeholders across different time zones and in response to unfolding events – some evening and weekend work.

Key Deliverables

• Develop and maintain a weekly content calendar for Instagram, LinkedIn, and TikTok, in line with agreed priorities.
• Create and schedule engaging content, including written posts, graphics, and short-form videos that support fundraising and advocacy efforts.
• Monitor and manage community engagement, ensuring that responses are timely, appropriate, and aligned with Children Not Numbers’ messaging.
• Support the Fundraising Lead with campaign delivery, helping to amplify fundraising appeals, events, and advocacy initiatives.
• Track and report on key social media metrics, offering insights and small optimisations to improve reach and engagement.

Contractor Requirements

Essential

• At least 1 years’ experience in a social media management or content creation role.
• Experience using social media scheduling tools (e.g., Buffer, Hootsuite).
• Strong copywriting, storytelling, and content creation skills, with attention to detail.
• Ability to work independently and manage multiple tasks, delivering work to an agreed schedule.
• Passion for humanitarian issues, human rights, or international development.
• Ability to manage workload flexibly, including responding to key events and social media activity outside standard working hours when necessary.

Desirable

• Experience working in a NGO, charity or advocacy organisation.
• Familiarity with fundraising, digital marketing, or online campaigns.
• Experience running paid social media promotions.
• Fluency in Arabic (spoken and written) is an advantage but not essential.

This contract is outside IR35 regulations, meaning the contractor is responsible for managing their own tax, National Insurance contributions, and compliance with relevant tax laws.

Applications will be reviewed on a rolling basis so please apply ASAP. We are working with Laura Macnamara at QuarterFive Recruitment for this appointment. Laura will contact applicants who meet the person specification via email to arrange a call. 

The Destitution Project (DP) is a dynamic and well-respected charity at the forefront of refugee and asylum seeker support in Bolton, Greater Manchester.  Proud recipient of the 2020 Queen's Award for Voluntary Service!  As DP’s Operations and Development Manager, you will provide overall leadership and management for the drop in and casework operations, staff and volunteers. This will include attending and being responsible for oversight at the Wednesday Drop-in and liaising with service providers and partner organisations.

Our Wednesday Drop-in offers a safe, welcoming space for people to meet and mix.  We provide a hot meal; food parcels for asylum seekers; clothing and household goods and much more.  Our Casework Service provides information and support face to face at the Drop-in and remotely through the week to first time applicants; refugees newly granted Leave to Remain and refused asylum seekers.

Our service is delivered by a passionately committed team of three staff members (part-time) and a volunteer core of thirty including 6 trustees. A few of the Team have been with the Project since its foundation as an independent charity in 2015; others have joined along the way, some having initially come to DP as service users themselves.  People with lived experience are central to everything we do, not just as service users, but as staff, volunteers and trustees.

You will work closely with DP’s Trustees and the DP Coordinating Committee to ensure smooth service delivery; develop and implement DP’s long-term strategic plans and, via consultation and feedback, build resilient services and activities that meet service users’ needs and help enhance the local community.  This will include building relationships in the community and representing DP at events and via external networks.

You will have experience of:

• Managing and supervising the work of teams and individuals.

• Decision-making in a wide range of situations including where risk management and safeguarding are considerations.

• Managing competing interests within the workplace.

• Understanding the circumstances and needs of refugees, asylum-seekers and vulnerable migrants.

The skills and attributes you will bring to DP:

• A creative, flexible, problem-solving approach

• Good communication (with a sense of humour)

• Able to reflect and learn from experience,

• Respectful of staff and volunteer knowledge and experience

• Commitment to working in a manner, which promotes diversity and equity ensuring that everyone is treated with respect and dignity.

About Bluesci

At Bluesci, we believe that everyone deserves good mental health and wellbeing. As we celebrate our 20th year, our services have expanded significantly, but our core values remain the same. Our dedicated staff and volunteers, many of whom have experienced our services, work collaboratively with individuals and their communities to help them achieve their aspirations and wellness.

Bluesci operates across the borough of Trafford from four Wellbeing Centres, offering arts, cultural and volunteering opportunities, social prescribing, talking therapies, and group support. We partner with Greater Manchester Mental Health Trust (GMMH) to deliver Trafford Living Well and with Trafford Libraries to co-deliver library services from two of our centres. Bluesci at Night offers a safe, welcoming space for people 365 nights a year, and we also provide Smoking Cessation Support.

About the Role

We are looking for a passionate and dynamic Centre Manager to lead our Wellbeing Centre in the heart of Partington. This is not just any role; it's an opportunity to make a real impact! You'll be at the forefront of delivering a vibrant service, including Trafford Living Well Service, Smoking Cessation and Social Prescribing services, and a variety of community activities that promote wellbeing and social connection.

As Centre Manager, you'll develop key partnerships with Trafford Libraries, GMMH, and the Trafford Community Collective. This role offers plenty of scope to be creative and to further develop our local offer for Partington residents.

Why Join Us?

• Salary: £32,428

• Contract Length: 12 months (maternity cover with potential to extend)

• Hours: 37.5 hours per week, Monday to Friday with on-call telephone support required every 4th Saturday

• Location: Partington Wellbeing Centre, with some travel to our other centres as required

What We're Looking For

We need a dynamic, compassionate, and committed Centre Manager who shares our organisational values and treats everyone with dignity and respect. The ideal candidate will have experience working with people who have experienced mental health issues and line management experience is desirable. An understanding of early help, social prescribing, and preventative approaches to promote mental wellbeing is also important.

Experience in managing community buildings and venues would be helpful, as you'll be responsible for managing our Partington Centre. The ability to collaborate with local partners is key to our success.

Opportunities and Challenges

This is an exciting time for Bluesci, and this role provides a real opportunity to make your mark and help us develop our Partington Wellbeing Centre. You'll be part of an organisation that values your wellbeing, ideas, and professional development.

Join one of the the nicest and most innovative digital and content teams in the charity sector!

It’s an exciting time to join Kinship as our Website Content Manager. In September 2024, we launched our new website. It’s received excellent feedback from kinship carers and we now want to build on this success and ensure kinship carers in England and Wales can access the right advice, information and training through our website.

You’ll be joining a growing organisation where you’ll have brilliant opportunities for personal development and training to support you in your role.

You’ll sit in the Services and Digital Department, in the Digital and Content Team. Our department comprises of the Training, Advice, Peer Support, Programmes and Database teams.

About the role:
As our Website Content Manager, you’ll manage the content production for our website based on user needs, analytics and research. You’ll own the website governance including the process for creating new website content and updating and maintaining current content. You’ll work with 'digital and brand champions’ across the organisation, providing training and support for chosen colleagues in each team to update the website.

You’ll work closely with Content Designer colleagues who will create new content for advice, training and information. You’ll be responsible for supporting other content creation and the overall maintenance of the website content.

You’ll also work closely with the communications and policy teams to align with our organisational social media content strategy, digital marketing and core objectives (including our influencing, campaigning, research and policy work).

The right person will need to work collaboratively with colleagues across Kinship and be used to working in cross-functional teams. You’ll need to be curious, detail-oriented with an improvement mindset.

The type of person we’re looking for:
You’ll bring your storytelling, passion, problem solving, curiosity, consciousness and excellent communication skills to your role. You’ll need to be structured in your approach to managing governance processes and website editorial – so you’ll be a complete finisher with excellent attention to detail and an ability to meet deadlines.

A positive mindset is key to being part of the team, as is thinking creatively to problem solve and being empathetic to colleagues.

Working with kinship carers to ensure meaningful participation and being respectful of their lived experience is an important value in how we work.

The team work remotely, but there is the option to work from our office in London. This role will require flexibility for occasional travel in England and Wales.

Key responsibilities:

Website content management:

• Develop and lead a website governance process (including sign-off), supporting colleagues to proactively schedule and create new website content, taking ownership of deadlines using Asana.
• Develop a website content strategy over 12 months alongside content designers, aligning with organisational objectives and goals.
• Develop and train digital and brand champions across the organisation to help them write in plain English and create web content that meets the objectives of their team and our website.
• Work closely with the communications and policy teams to align with their strategic external content strategies (including social media and email marketing campaigns) and help plan website content as part of the Editorial Board.
• Collaborate with colleagues to maintain the organisational style guide on Notion.so and be a champion for its use across our website communications.
• Provide website content template pages that support teams can use to structure and write accessible content and provide editorial oversight and final sign-off (web pages / information sheets / film / podcasts / workshops).
• Update and oversee the governance of our Kinship Compass tool, which enables kinship carers to search for information, support and advice in their local area .
• Be the first point of contact for content requests and scheduling for website updates.
• Prepare regular reports to the Head of Digital and Content (and other colleagues) as required.
• Manage external freelancers where appropriate.

Digital innovation and best practice:

• Use data and analytic tools (like Moz, HotJar and Google Analytics) to measure website performance and continue to improve content and SEO.
• Use user participation and other user research techniques to consistently improve website content and ensure content is optimised for SEO.
• Ensure high-quality manualisation and documentation of systems and processes to support website governance and transparent processes (using Notion.so).
• Ensure all website content is accessible and continually reviewed.
• Lean into learning best practice and new techniques to drive innovation and new website improvement (AI and machine learning for example), actively learning from other organisations and sectors.
• Be committed to content design principles (Content Design by Sarah Winters and Rachel Edwards will be your core text).
• Ensure that best practice is followed at all times, including regarding safeguarding, GDPR and PECR.

Collaboration, participation and teamwork:

• Work with team members and peers to contribute and develop a positive culture and high-achieving team.
• Embed values and behaviours where learning and innovation is at the heart of developing website content which meets the needs of our kinship carers and other audiences.
• Actively contribute to Kinship’s long-term strategy, objectives, business plans and budgets.
• Put kinship carers and their needs at the heart of why we do what we do, which also includes how we collaborate with staff members who are kinship carers.

Some tips for your application:

• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 page on your covering letter.
• As part of the interview process, we will send you some of the questions in advance.

Are you an experienced community manager looking for your next challenge?

Do you want to work for an exciting social change organisation with the mission of enabling people, places and the planet to flourish?

With our new Design for Life strategy, we are embarking on the next chapter in our 270 years’ strong history of social impact, with a range of interventions to unite people and ideas to turn world changing ideas into world changing actions.

The Opportunity

We’re looking for a Community Manager (Central) to help us achieve real impact by enhancing and deepening Fellowship engagement in the designated area, fostering connections among fellows, facilitating fellows learning of new skills, and helping them leverage their expertise to drive tangible social change.

About You

What we look for in a successful candidate:

• Proven experience of initiating, facilitating and delivering a range of events and activities.
• Experience of building capacity or organising others to take action, this could be in a campaign or membership organisation.
• Knowledge of best practice regarding mobilising and sustaining volunteer-led networks.
• Ability to plan, multitask, prioritise, and work independently to meet deadlines.

To find out more about this role, please download our job description.

We are seeking a candidate located in the Midlands, preferably in a city. The role will involve travel around this region.

Apply

In order to apply, please click ‘quick apply’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.

The closing date for receipt of applications is 9am 4 February 2025. However, screening and interviews will be ongoing, so we may close the vacancy early if sufficient exceptional candidates apply. Please get your application in as soon as possible.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.

Inclusion Statement

As a social change organisation, we believe everyone, regardless of visible or invisible difference, should be welcomed to participate in creating a better future.   

We aspire to maximum inclusion in our work and endeavour to challenge systemic inequity and all forms of discrimination.  We therefore welcome applications from everybody who is committed to our vision and values and can demonstrate the skills, competencies and experience required for the role applied for. 

Read full our commitment to Diversity, Equity and Inclusion . 

About Us

We are the RSA. The royal society for arts, manufactures and commerce. Where world-leading ideas are turned into world-changing actions. We’re committed to a world that is resilient, rebalanced and regenerative, where everyone can fulfil their potential.

The RSA has been at the forefront of significant social impact for 270 years. Our proven change process, rigorous research, innovative ideas platforms and unique global network of changemakers, work collectively to enable people, places and the planet to flourish. We invite you to be part of this change. Join our community. Together, we’ll unite people and ideas in collective action to create opportunities to regenerate our world.

We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more! Read our full list of benefits .

Analyst and Database Manager

· Hours: 3-4 days per week.

· Location: Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London.

· Reporting to: Director of Brand and Digital.

· Benefits: Flexible working arrangements, 28 days of annual leave + 1 day for your birthday (pro rata for part time), pension scheme.

· Key relationships: External relationships with CRM agency, contact across the organisation.

· Salary: £40,000 FTE per annum (pro rata for part time).

Are you a talented data-oriented professional who can work at pace to create insights that drive organisational decisions and oversee the data at our healthcare charity? If so, there’s an exciting and vital role waiting for you where you can make a difference to our global community. 

Job description

This is an exciting opportunity to be at the heart of the Charity operations. This role will help to continue to transform the way the Charity uses data to make decisions. As data is at the heart of our organisational strategy for our next phase, you will play a big role in making an impact through this role. You will ensure the correct systems, processes and training are in place for gathering, storing, processing, analysing and reporting on data.

· Primarily the postholder will be responsible for: the delivery of dashboards, KPI reports, analysis and insights to the organisation to drive organisational strategic decisions.

· The effective and smooth management and upkeep of our database (MS Dynamics) as well as the organisation’s use of our database ensuring data is accurate and able to be used efficiently by the organisation.

The role involves understanding different systems and processes, and working with data challenges. You must be able to keep the end user in mind in your decisions, as the community is at the heart of all we do.

If you’d like to join us, we invite you to apply as soon as possible.

Main Duties and Responsibilities

· Analysis and reporting

o Lead on the delivery of dashboards, KPI reports, analysis and insights to the organisation to drive organisational decisions and demonstrate our impact.

o Identify trends within our database to inform our activities to drive engagement of our community and the loyalty and retention of our supporters.

o Run regular reports to communicate our database reach and scope, including using Power BI for data visualisation.

o Build and run regular activity reports, post-campaign reports and in-depth analytical reports to provide data-driven insight into supporter behaviour, using CRM, Excel and other relevant tools.

· Campaign management and data selection support

o Support fundraising team and community engagement teams with their data selections for email, mail shots, webinars, survey distribution and any other communication to members or supporters. Work with colleagues to understand their data needs, then schedule and project manage all data selections and segmentation.

o Work to ensure smooth data management from start to finish of campaigns.

· Data and database lead

o Lead on all data activity for the Charity, being responsible for the integrity of our data and adherence to protocols.

o Identify developments needed to the MS Dynamics database system to help the organisation achieve its goals.

o Ensure our database serves as a single customer view by connecting data through automations (supporting our external database provider).

o Build supportive relationships with colleagues to ensure their data needs are fully understood and met, including ensuring the right data is available for email selections (Dot Digital).

o Provide training and support to staff so they are able to confidently use the database as relevant to their roles.

o Creating and/or improving data-related policies and processes.

o Assist in the diagnosis of data and database problems and research solutions.

· Compliant use of data

o Ensure data processes are within relevant legislation, including GDPR and other data protection legislation.

· Data integrity and quality

o Advise and accurately maintain all data protocols and ensure that all data activity is promptly scheduled and actioned.

o Ensure regular ‘house-keeping’ functions to ensure that standard data is maintained at a high level.

o Ensure individual entries and bulk uploads and imports from website and Excel spreadsheets are performed accurately and on time.

· Supplier management

o Work with 3rd party suppliers to help scope and deliver database changes and perform UAT.

· Customer support processes

o Work with colleagues to ensure all supporter enquiries and interactions are dealt with promptly and efficiently – such as FAQ’s, responses etc.

· Line management

o Management of the Digital and Database Administrator, ensuring they are able to perform their role effectively.

Key Skills

Experienced and skilled data analyst with database management experience, keen to make a positive difference through their work.

Database Management and Analysis

· A passion for all things data-related.

· Strong analysis skills, confident with Power BI and advanced Excel, confident in delivering dashboards, reports and analysis to drive decision-making. Strong, demonstrable experience with Microsoft Dynamics, our database system, including testing database development.

· Able to deal with sensitive / confidential information.

· Strong understanding of GDPR and other data protection frameworks.

· Strives to improve and streamline processes.

· Able to identify system development needs to optimise the use of data across the organisation.

· Able to assess and problem-solve conflicting data to find resolutions.

· Able to generate routine reports from the database accurately.

· Strong attention to detail, methodical and accurate.

· Keeps an eye on the big picture of the charity goals and ensure all data development is aligned to this.

General

· Able to drive change – enjoys seeing improvement delivered.

· Experienced in managing supplier relationships.

· Excellent time management skills with the ability to prioritise own workload, deal with conflicting demands and work under pressure to meet tight deadlines.

· Proficient with Microsoft Office and, in particular, strong skills in Excel including knowledge of formulas, pivot tables and graphs.

· Ability to work well as part of a small team and be able to develop as part of that team.

· Strong interpersonal skills.

· Excellent written and oral communication skills.

· Proactive approach, keen to self-teach new techniques and methodologies.

About Overcoming MS

At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices alongside medication benefit physical and mental health.

Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.

Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information comes from a reliable source so they believe in it and adopt the changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.

By working at Overcoming MS, you can help make a difference to the lives of those impacted by multiple sclerosis.

Working location and hours  

You are comfortable working remotely within the UK, as part of a small team, and happy to travel occasionally to London and other locations for meetings. 

What can we offer you?  

Our staff benefits include:  
• 28 days annual leave (FTE - pro rata for part-time) plus a day off for your birthday and bank holidays  
• Flexible working  
• Remote working  
• Pension  
• Employee Assistance Programme  

How to apply  

Please send your CV and a covering letter by midnight on Tuesday 4th February 2025. Please respond ASAP, as we will start screening candidates as soon as we receive applications.  The role may close early if we find the right candidate.

In your covering letter, please let us know:  

· Your motivation for applying for the role 

· Your notice period  

· Your current location.  

We are an equal opportunities employer, committed to diversity and inclusion in the workplace. We make hiring decisions based on merit. If you fill most or all the requirements, please apply.  

No agency contact, please.  

Help build powerful and sustainable communities of peer support groups for kinship carers.

About the role:
Funded by the Department for Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers. You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Who we are looking for: 

We are seeking an person who possesses the drive, passion, and skills to:

• Develop new Peer Support Groups across a diverse range of communities
• Demonstrate the energy and enthusiasm required to achieve key targets and objectives
• Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the development of safe and effective support services for the kinship community
• Maintain current Peer Support Group levels, taking the lead from the national Hub
• Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey towards sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide support and training to help them lead their groups effectively, and develop their group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

We are ideally looking for candidates based close or within easy reach of our priority development areas which include; Reading, Oxfordshire, West Berkshire, Slough and Hampshire but also able to travel to other key locations across the South East and along the M4 corridor.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

Key responsibilities: 

Service delivery:

• In-person (face-to-face) strategic outreach into local communities including setting up and attending local engagement events
• Set up and develop sustainable in person peer support groups, initially attending and leading sessions in person before transition to self-sufficiency
• Working with existing groups that are at risk, closed or need support that need replacing or rejuvenating to maintain DfE service level agreement, in addition to new groups. Targets are subject to change and are not fixed
• Recruit and retain support group leaders to develop their peer support groups
• Assist with the delivery of training to support group leaders and groups to become self-sufficient
• Develop strong boundaried and positive relationships with support group leaders – building resilience, empowerment and community
• Support established groups (including independent) in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community
• Follow (and where appropriate support further development off) the service blueprint to develop sustainable peer support groups
• Collaborate with the Peer Support Hub team to provide a joined-up and positive user experience for kinship carers
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners 

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning
• Provide regular reports to ensure targets and SLA are met for the service
• Support continuous development and improvement of the service (new systems and processes) as required

Team culture:

• Act in the best interest of Kinship and the families we support
• Maintain and contribute up to date understanding of kinship care
• Deliver effective administration with attention to detail and keeping to deadline
• Identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaigns work
• Actively contribute to delivering and evidencing a high performing service
• Take responsibility for your ongoing continued professional development
•  Work in line with the Kinship values

Some tips for your application:

• Please provide a 2 page cover letter and a CV.
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 pages on your covering letter.
• As part of the interview process, we will send you some of the questions in advance.

We have a vacancy in the South & South-West Region for a Service Delivery Lead working within our friendly and dedicated team of regional staff and volunteers. The postholder will provide support for the Regional Manager and for region-wide service delivery. You will be overseeing service delivery across the region. Service management experience, volunteer management and a good understanding of systems and processes will be advantageous. You will be line managing a number of Regional Administrators. 

Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients
will be required to complete an enhanced check. We comply with the relevant codes of
practice and they can be viewed online:

•  Applicants in England and Wales: DBS Code of Practice
•  Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with
Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy
are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

About Responsible Finance and these roles:

Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.

This is a pivotal moment to be joining the CDFI sector. Responsible Finance and CDFIs are poised for exciting growth following two record-breaking funding announcements in late 2024 which has seen the sector backed by Government and leading financial institutions including the British Business Bank and JPMorgan Chase. This follows Lloyds Banking Group becoming the first mainstream lender to invest in the CDFI sector earlier in the year.

This new funding will enable business-lending CDFIs to scale their reach and impact, supporting economic growth and financial inclusion across the UK. Successful candidates will play a vital role in helping to make sure that CDFIs are supported to build their operational capacity and maximise the opportunity this brings.

We are seeking (2 - 3) exceptional candidates to help us to deliver an ambitious Capacity Building programme for our business-lending CDFIs and support our growing member base. You will manage the delivery of key projects within the Capacity Building programme, work closely with our members and stakeholders and demonstrate versatility and flexibility to deliver outstanding results. 

No prior knowledge about CDFIs is required so long as you have a keen interest to learn about the sector and are passionate about increasing access to fair finance for businesses, underserved communities and people.Do not be discouraged from applying if you do not meet all the criteria listed in this job description. If you know how to deliver results, overcome challenges and obstacles, and are a committed team player, with a can-do attitude we want to hear from you! 

Purpose of the role

The Programme Manager will manage the delivery of key projects and support the Programme Director in overseeing the smooth running of a Programme Management Office (PMO) ensuring that the CEO and Board have the information needed to steer the success of the Programme. 

Key Responsibilities:

Key responsibilities across the 2-3 roles will include the following:

• Project managing the delivery of key work streams and projects such as the award and monitoring of grants to support capacity building and Requests for Proposal (RFPs) for the delivery of training. 
• Monitoring the progress of projects, identifying issues and proposing solutions, and maintaining and producing a range of high-quality project documentation (plans, risk and issues registers etc) to support effective delivery – and leading on project and programme board meetings.
• Working closely with CDFIs and stakeholders to identify needs, lead problem-solving, provide support to overcome challenges, and commission reports on progress – synthesising these reports into overall progress reports and presenting back to the programme oversight group and main grant-funder (JPMorgan Chase).
• A project supporting the technical integration of CDFI’s systems and the British Business Bank’s lending platform.
• In addition to the support for business lending CDFIs set out above, one of the role-holders may also lead a project to further develop Responsible Finance’s support offer for personal lending members and be the day-to-day point of contact for these members.

This is a varied and dynamic role, working closely with our members and a range of key external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post. These key tasks and responsibilities are subject to change. Any changes will be made in consultation with the post holder.

Skills and Experience:

Essential

• Strong and proven project/programme management and delivery experience and demonstrable ability to manage multiple projects at once.
• Highly self-motivated and able to drive your own work forward, but equally a team player with a collaborative working style. 
• Experience of grant management and/or contract awards and monitoring. 
• Excellent communication skills including concise writing skills and ability to synthesise information into an easy to comprehend format/narrative (both written and verbal).
• Experience managing project budgets.
• Strong relationship-building and interpersonal skills. Must be comfortable working with stakeholders at a range of levels. 
• Experience analysing and synthesising data from multiple sources and presenting findings clearly and succinctly to stakeholders and members. Fluency with applications such as Excel is essential. 
• Strong problem-solving skills.
• Proven ability to manage multiple stakeholders and get information needed from busy people. 

Desirable

Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies. 

Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:

• Experience in organising and delivering events and workshops.
• Experience of creating and delivering presentations.
• Experience managing web content, online newsletters and social media posts. 
• Experience in developing graphics/infographics using apps such as Canva.
• Experience with research, monitoring and evaluation.
• An understanding of CDFIs and/or lending helpful – particularly investor relations. 

 To Apply:

Equity and fairness are at the core of our organisation and we are committed to creating an inclusive workplace where everyone can be their best.

Please send your CV and responses to the following questions below to Careers4Change:

• What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
• You are working on multiple projects. The people you need information from are super busy. How do you ensure project deliverables and targets are met on time, within budget and meet quality expectations?
• You are tasked with gathering regular programme reporting information from a group of Responsible Finance’s CDFI members. You will need to turn this into a report for the funder. Please describe how you would go about collecting the information, synthesizing it, and writing up a report.
• You are responsible for managing a grant awarding process for Responsible Finance’s CDFI members to build operational capacity. JPMorgan Chase has provided funding for Responsible Finance to onward grant. Briefly describe the key stages of the process that you would incorporate, and why, and highlight the key considerations for Responsible Finance in awarding grants to members.

Please apply via the Careers4Change website. 

Location: Remote, with occasional expenses-paid travel 

Reporting To:Programme Director 

Contract: 2-year fixed term contract with possibility of becoming permanent

Salary: Up to £35,000 (depending on experience)

Date Closes: Monday 3rd February 2025

Interviews will be held virtually in February 2025. 

Help build powerful and sustainable communities of peer support groups for kinship carers.

About the role:
Funded by the Department for Education, the National Peer Support Service is a game-changing service that creates a sustainable and life-changing legacy. It builds on Kinship’s 10 years of experience in developing peer support groups and two years of delivering a national service that has set up 145 new groups.

This role is community-based and focuses on engaging kinship carers, bringing them together to form Peer Support Groups, and supporting them to achieve independence at which point they will receive ongoing support from our national Hub. You will be home-based with frequent travel across the London Boroughs and the South East of England, but initially predominantly working in and around Greater London.  Note - some work outside this area may be required.

You will do this by working with local authorities, schools, other charities and community groups. Arranging information events such as coffee mornings to engage kinship carers.

You’ll create a welcoming, inclusive, and supportive community for kinship carers, building belonging, resilience, and empowerment.

Who we are looking for:
We are seeking a person located in or close to Greater London, and willing to travel across the South East of England who possesses the drive, passion, and skills to:

• Establish new Peer Support Groups across a diverse range of communities
• Supervise a small team of Peer Support Development Officers
• Demonstrate the energy and enthusiasm required to inspire yourself and your team to achieve key targets and objectives
• Work collaboratively within the Peer Support and Community Team, as well as throughout the broader organisation, to ensure the delivery of safe and effective support services for the kinship community
• Maintain current Peer Support Groups, taking the lead from the national Hub
• Maintain accurate records that are used to populate reports, identify learning and share key insights across Kinship that allow the organisation to continuously improve our services and products

In the role of Senior Peer Support Officer, you will be instrumental in ensuring the delivery of a high-quality, consistent, and sustainable peer support service that has a significant impact on the lives of kinship carers.

You should have experience in developing and maintaining meaningful relationships with various community-based stakeholders such as local authorities, health services, schools, charities, and kinship carers. You will need to understand the key success factors involved in establishing and developing new in-person groups in areas of high need, as well as how to support existing groups in their journey toward sustainability.

As a practical thinker, you will work creatively to identify stakeholders and assets in areas of high need. You will build local connections and bring together kinship carers across the region, empowering them to build resilient and robust peer support communities.

You will be confident in building relationships that generate referrals from external stakeholders and in contacting kinship carers directly to secure engagement with local coffee mornings, community, and training events that will help kick-start a thriving peer support group.

As you establish new groups, you will provide training to help them lead their groups effectively, and develop a healthy group culture, resilience, and skills to function independently while offering reassurance and support to empower them.

You will be an inspirational and energetic team leader with experience in providing day-to-day line management and operational support for a small team.

We are ideally looking for candidates based in or around Greater London and willing to work initially across the London Boroughs and into the South East of England. This role may involve work to establish groups on the periphery of this area that currently have no dedicated Development staff.

An essential requirement of the role is to be a driver with access to a vehicle for work purposes.

Key responsibilities: 

Service delivery:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events
• Work creatively to set up and develop new sustainable in peer support groups, attending up to six sessions in person (if needed) before transition to self-sufficiency.  Existing groups that are at risk, closed or need support will need replacing or rejuvenating to maintain DfE service level agreements across the team, in addition to the development of new groups
• Recruit and retain support group leaders to develop their peer support groups
• Deliver training to support group leaders (group roles and responsibilities, safeguarding, setting up, running, and promoting a group)
• Develop strong boundaries and positive relationships with support group leaders – building resilience, empowerment, and community
• Support established groups in your area to access support group leader networks and training (this includes visiting groups in person) to build a peer community
• Help develop and deliver a service blueprint for sustainable peer support groups, thinking strategically about how to develop groups
• You'll collaborate closely with the ‘Hub’ team to provide a joined-up and positive user experience for kinship carers. This collaborative approach is key to our success and ensures that kinship carers receive the best possible support
• Manage special interest groups and regional online groups as required, transitioning to ‘Hub’ team for sustainability and work with partners

Service quality, development and data management:

• Accurately record all recruitment, contact information and volunteer case management in Salesforce in line with service framework and data protection requirements
• Ensure accurate data entry in Salesforce to support service performance, evaluation and learning
• Provide regular reports to ensure targets and SLA are met for the service.
• Support continuous development and improvement of the service (new systems and processes) as required

Management and supervision: 

• Inspire, motivate and be responsible for day-to-day line management and supervising up to 4 staff members
• Oversee tactical development of new sustainable groups in your area and your team
• Help set clear objectives to achieve targets and outcomes
• Actively encourage personal development and learning
• Increase efficiencies and impact across the team
• Ensure good team induction processes and systems are in place
• Role model Kinship values 

Team culture:

• Act in the best interest of Kinship and the families we support. Maintain and contribute up-to-date understanding of kinship care
• Deliver effective administration with attention to detail and keeping to deadlines
• You'll identify and contribute to appropriate case studies to demonstrate the impact of Kinship services and contribute to policy and campaign work. Your work will directly contribute to our advocacy efforts and help us drive positive change for kinship carers
• Actively contribute to delivering and evidencing a high-performing service
• Take responsibility for your ongoing continued professional development
• Work in line with the Kinship values

How to apply and tips for your application:

• Please send us a cover letter and a CV.
• Make sure you’ve read the job description and the essential requirements – make sure your answer reflects those points in the requirements very clearly.
• Really tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values in the job pack available for download below.
• Keep your response clear – use bullets points and short paragraphs if that helps. It will help the recruitment team to really focus on your answer.
• Don’t go over 2 page on your covering letter.
• As part of the interview process, we will send you some of the questions in advance.

Hours: Full-time

Pay: Up to £42,000 GBP gross gross per annum (dependent on experience)

Duration: Permanent contract

Location: UK-Med Office, Manchester, UK or remote working options within +/-2 hours of UK Time

We are seeking a Medical Professional, with significant expertise and experience in global humanitarian and disaster responses, to provide specialist technical guidance and oversight to our humanitarian health programming as a our new Health Advisor.

UK-Med is an NGO providing emergency health support in times of crisis and humanitarian emergencies. We provide clinical support, as well as training and capacity building for health professionals around the world, with particular focus on countries vulnerable to natural disasters, outbreaks or with weakened health systems due to complex emergencies. As a key partner of the UK Emergency Medical Team (UK EMT), we work closely with FCDO and the WHO, but we are also growing our own programmes. Our work has never been more vital, with disease outbreaks and disasters becoming more frequent, complex and severe.

Following a period of significant growth we are seeking a medical professional to join our team in this pivotal role. Our portfolio of emergency health programmes continues to grow at pace, with current or recent projects in countries including Ukraine, Gaza, Rwanda, Sudan and Lebanon. Projects include outbreak response, trauma and surgical care and health systems strengthening.

The successful candidate will have significant experience in the area of emergency response and disaster medicine, ideally including conflict contexts. You will be able to apply your expertise to supporting strategy development at an HQ level, designing health responses and capacity building programmes as well as contributing to grant proposals. You will be willing and able to deploy overseas with our responses, providing leadership to health teams and liaising closely with Ministries of Health, WHO and other external partners.

We offer a competitive salary and benefits along with a friendly working environment and the opportunity to make a real difference through humanitarian work. UK-Med is an organisation with a committed team of staff and members.

How to apply

We strongly recommend that you read the Candidate Information Pack – Health Advisor - Jan 2025 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Please apply as soon as possible and no later than Wednesday 12 February 2025

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Hours – Full-time / 36 hours per week

Contract – 2-years fixed term with possibility of extending / being made permanent

Location – Fully remote – with requirement to travel within England occasionally.

The Community Forest Trust supports the work of England’s Community Forests who are the leading woodland creation network in England and at the forefront of the UK’s climate emergency response.

We are currently recruiting a Finance & Operations Analyst, which will offer a unique opportunity for someone to work across a range of disciplines with support from domain experts and to gain broad and interesting experience. 

As Finance & Operations Analyst, you will be responsible for providing financial, operational, administrative and project management support to the Community Forest Trust and its subsidiaries.

The role is a dual role incorporating both finance and operational duties. Some key responsibilities therefore include:

Finance Work

• To process invoices and sales invoices in accordance with agreed procedures and regulations and to ensure that invoices are forwarded for authorisation in a timely manner.
• Reconcile the bank account monthly and ensure the financial system is up to date
• Actively contribute to supporting the Finance Manager in month end and year end reports and accounts
• Analyse monthly management accounts
• Support the preparation of grant claims, ensuring that adequate records are kept

Operations Work

• Support the CEO, Finance Manager and National Projects and Partnerships Manager with all aspects of their roles.
• Prepare materials for and arrange meetings including the CFT Board Meetings, the Forest Director Meetings and meetings with Defra and other key external stakeholders
• Project manage/oversee project management and communications for England’s Community Forests projects.

To be successful in the role, the postholder must have previous administration and/or finance and/or operational experience with high attention to detail, and analytical skills. Proficiency in Microsoft Office applications and accounting systems is also essential.

You must also be an organised and proactive individual with strong problem identification and solving skills, alongside a creative and innovative mindset.

As the role will involve working alongside the Finance Manager and other key stakeholders, the post holder will also require experience of working confidently and professionally with stakeholders at both senior and lower levels, with excellent communication skills.

Previous financial data management experience, financial qualifications, and good working knowledge of key accountancy software are also desirable, but not essential.

In return, you will receive some great benefits which include:

• Competitive rates of pay
• Remote and flexible working
• 25 days annual leave per year, plus bank holidays
• An enhanced pension scheme
• Possible funded training opportunities

The role is for a fixed term of 2-years, with the possibility of extending or being a permanent role in line with appropriate funding.

We welcome individuals with a general interest in the environment and its preservation.  We are also an equal opportunities employer who consider applications from all communities.

Should you be interested in this role we would be pleased to hear from you via a CV and a covering letter.