Research Support Jobs

This is an exciting opportunity for an experienced, dynamic, and professional fundraiser to join the team at The New School.

As the Head of Fundraising, you will develop and implement innovative fundraising strategies, generating significant income through a variety of channels, including (but not limited to) trusts and foundations, events, corporate partnerships, individual giving, and major donations. We are looking for someone with a strong track record in senior-level charitable fundraising, who can combine strategic planning with excellent execution.

You should bring advanced knowledge of a variety of fundraising channels, compliance expertise, and strong teamworking skills. Experience in the education or youth sectors and relevant qualifications in fundraising are advantageous.

In return, we offer an opportunity for you to play a key role in the exciting scale up journey of an educational social enterprise that can positively change mainstream schooling. This is a broad role, with aspiration to become permanent, with further recruitment to develop and fundraising and philanthropic partnerships team, which you will lead.

We also provide a flexible work environment with options for home and regular engagement with TNS community, as well as part-time opportunities (i.e. 28 hours per week over 4 days, or similar), with school holiday flexibility.

Please download the attachment for further details on our school and how to apply. First shortlisting deadline is Monday 2nd December at 8am.

The Health and Wellbeing team at St Catharine’s College is in an exciting period of development following the appointment of our new Deputy Senior Tutor who is leading on the strategic delivery of our community pastoral and wellbeing provision - we are now looking for a Wellbeing Lead to join us. 

This post offers the opportunity for an outstanding candidate to lead on the planning and implementation of a range of community-facing programmes and initiatives to promote a positive wellbeing culture across our community, and provide advice and support on individual student welfare cases, as required. 

Our ideal candidate will be someone:

• able to be engaging and create and deliver informative wellbeing programmes with a wide range of stakeholders
• experienced working in mental health, welfare or counselling services
• committed to working with a wide range of people, to support our educational objectives 

This post will suit someone with the following professional qualities: 

• Commitment to collaborating to achieve collective goals

• Able to take strategic priorities and transfer those into meaningful activities and assess outcomes

• Resilience and enthusiasm, with the confidence to exercise judgement and use initiative

• Innovative, independent, organised and able to deliver work to tight deadlines

The full description of this role and details of how to apply can be found on our website.

Housing Rights Manager
Work Pattern: 35 hours a week, full time
Contract: 24 month contract subject to successful probation period, with possibility of extension subject to funding
Salary: £37,941 per annum (inclusive of London Weighting)
Location: Camden & Hackney Outreach

About CARIS Families

CARIS Families is a small, frontline charity that supports families who are homeless and living in overcrowded multi-occupant hostels in the London Boroughs of Hackney and Camden. Life in temporary accommodation hostels entrenches children and their parents in poverty and disadvantage. Families suffer from acute overcrowding, inadequate basic facilities and a permanent sense of unsafety. The nature of hostel life isolates people from their support networks, decimates their physical and mental health and becomes an adverse life experience in itself for families already suffering the trauma of having become homeless.

CARIS Families exists to provide early intervention to mitigate the worst effects of hostel life and homelessness for children and parents in our four target hostels. We do this by providing hands-on play, learning and social activities to help children meet their potential, improve families’ wellbeing and build their support network.  We provide a holistic family support service that case-works with each family individually to reduce financial and other pressures on them as they wait for a permanent home.  We also use our data and learned experiences about temporary accommodation to join campaigns for reform to temporary accommodation policy and practice, both locally and nationally.

We have just received funding to employ a dedicated Housing Rights Manager for the next two years. This is an exciting addition to our team, as it will be our first staff member dedicated to helping our homeless families with their housing case. The housing system is notoriously opaque: families tell us it can be a hopeless minefield to navigate independently and that they often can’t access meaningful help with it, resulting in years-long hostel stays. Our Housing Rights Manager will step into the gap and work with families on an individual basis to gain the information and support they need to progress their housing case and expedite their move-on into a suitable home.

About the role

Our Housing Rights Manager will be a key member of our Family Support Service. They will manage a weekly drop-in clinic from within the hostels where they will assess new housing cases and develop a support plan with families. They will manage a full housing caseload of housing support work, collaborating with relevant local groups, local authority partners and law centres to progress families’ housing cases. They will learn from the barriers families tell us they face, develop CARIS Families’ housing advice service in response and use these learnings to contribute to campaigns for reform to temporary accommodation practices and policies locally and nationally.

In their first year, the Housing Rights Manager will work in partnership with housing solicitors at Shelter to write a Housing Information and Rights handbook tailored to the processes of our target boroughs. The handbook will aim to demystify the temporary accommodation system in our two boroughs, explain residents’ legal rights and help them understand their options. It will form a key part of the support we can offer and allow us to reach many more families in hostels than our small staff team can individually casework with.

This is an exciting opportunity to join a committed staff team of just 5, working in a person-centred and community-minded way to make a real difference to families on the frontline of inner-London’s housing crisis.

The Benefits

• Salary of £37,941 (full-time, 35 hours a week.)
• Hybrid working can be negotiated around core frontline delivery hours
• 25 days’ annual leave, plus Christmas week closure and bank holidays (pro rata)
• 6% employer pension contribution
• Ongoing learning and development opportunities
• Being part of a dedicated, supportive and inclusive team

Please complete the accompanying application form and return by Friday 14th December 2024 at 6pm.

INTERESTED?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who have lived experience of the impact of homelessness and/or temporary accommodation policy and practice.

Please note that this post is subject to an enhanced vetting and barring check.

No agencies please.

This role is key to the delivery of our pro-active and preventative approach to supporting the safety and welfare of seafarers, as adopted in The Seafarers’ Charity’s ‘Thrive’ Strategy.

The postholder will identify emerging issues impacting seafarers and work with our funded delivery partners, and other key stakeholders, to develop advocacy, campaigning, research projects and programmes of work which inform grant funded solutions to improve the safety and welfare of people who work at sea. They will also support programme management and actively liase with stakeholders, volunteers and others interested in engaging with The Seafarers’ Charity on innovative solutions to known and emerging welfare problems faced by seafarers and their families.

We encourage applications from all regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs. We are committed to building a culture of belonging and inclusion and this is reflected in our policies, practices, and diversity in maritime networks and supported by our inclusion as a Maritime UK Diversity Charter organisation.

We are a family-friendly organisation, and we encourage flexible working as we want our employees to achieve a healthy work-life balance. Currently, our full-time employees are working flexibly with 3 days in the London office per week.

Closing date
4 December 2024 at 09:00

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

An exciting opportunity has arisen for two Community Care Coordinators to support some of our most vulnerable users of emergency services. These roles have been developed to further support our service users alongside our statutory partners at North Middlesex NHS Foundation Trust Emergency Department, to increase their wellbeing, confidence, social integration, and independence.

The successful candidates will be responsible for working with service users during periods of crisis and support them through their journey of recovery to ensure that they are receiving the support most beneficial to them. This will be achieved through a person-centred approach to ensure that the views of service users are central to the planned support they receive.

The successful candidates will take a lead in working with service users to assess needs/barriers preventing clients from recovery, working with them to create a personal action plan, and monitoring and evaluating outcomes and progress.

Independence will be encouraged through self-management and recovery.

The roles will involve working in the community and with the wider team as well as our partner organisation North Middlesex NHS Foundation Trust Emergency Department to ensure that the community is kept up to date with the services that we are offering and the strong reputation of Mind in Haringey as a leading provider of mental health services in the borough is maintained.

This is a part-time position (26 hours per week), between the service hours of 9am-5pm (Monday-Friday)

Community Care Coordinators are based at 275 Fore Street, Edmonton, London, N9 0PD & North Middlesex Hospital.

Sight Scotland is Scotland’s leading charity providing specialist care, education and research for people with vision impairment. The charity has been in existence for over 230 years, and offer a variety of services in the community as well as education, transcription into alternative formats and residential care for adults and children. Their vision is of an inclusive Scotland where people of all visual abilities have the opportunity to thrive. To achieve their mission they are looking for a Supporter Fundraiser who will proactively engage with supporters, community groups and volunteers in the community.

The Fundraising Manager – Corporates and Philanthropy is responsible for developing and implementing plans to maximise income from corporate partners and individuals with the propensity to donate significant sums. There is huge scope to develop both income streams at Sight Scotland, as this is the first dedicated position covering these income streams.  

The primairy focus initially will be on developing corporate partnership income, as there is huge potential for partnerships ranging from transactional right up to transformational.  The role supports the organisation’s purpose to make a significant impact on the lives of people living with visual impairment in Scotland by maximising fundraising income to deliver brilliant services and create a positive impact on our ability to deliver for the long term. 

This specialist manager role would suit someone who is already operating at a senior fundraiser level, or someone who can demonstrate experience of developing a corporate and/or major donor pipeline, creating operational plans and delivering income.

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment for an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.

It is often a role experienced fundraisers progress to but will suit a person with the right transferable skills. You may have experience of major donors in another fundraising role, or perhaps you’re an animal-loving fundraiser, sales or business development professional with a strong track record of understanding clients and listening to their motivations.

You need to be an effective and inspiring relationship builder, well organised, an excellent communicator, attentive to detail, and able to think on your feet. A love of animals, a passion for animal welfare, and an understanding of the special human-animal bond would be highly desirable for this role.

It is an exciting time to join the fundraising team at Raystede as we enter our third year of building our partnerships programme. You will work closely with the Corporate and Trusts Fundraisers, as well as the wider team, including the Community and Individual Giving teams.

You will also be working closely with our animal care teams on animal welfare related projects as well as our estate teams, trustees and senior management team.

We are growing our income generation to meet the challenges on behalf of the animals in our care who do not have a voice of heir own. The role of Major Donor Fundraiser is crucial to ensuring our supporters are engaged deeply with our cause, through strong stewardship and cultivation activity.

The Major Giving programme is well underway, and you will be supported to deliver excellent stewardship and design a personal stewardship programme. Reporting to the Head of Fundraising, you will have autonomy, be encouraged to take an innovative approach to stewardship and be supported to continue your professional development.

We would love to hear from you if you:

• Are an experienced fundraiser or account manager with excellent relationship development skills.
• Can inspire and influence supporters to deepen relationships.
• Can work with discretion, tact and sensitivity.
• Have excellent networking skills, able to network at the highest level and work closely with our CEO, Trustees and Senior Management Team.
• Have good IT skills, including CRM databases and MS Office applications.
• Want to make a real, tangible impact to the lives of animals.
• Have the passion and drive to go the extra mile, keeping excellent donor care and animal welfare at the heart of everything you do.

About Raystede

Raystede is a charity that aims to give animals a better life through rehoming, rehabilitation and sanctuary, and give people the support and knowledge they need to treat animals with care and respect. Raystede is Sussex’s biggest animal welfare charity, with nearly 70 years’ experience of caring for and rehoming animals. Uniquely, we care for a huge range of animals - from dogs, cats and donkeys to rabbits, parrots and alpacas. Our experience, expertise and partnerships enable us to deliver an exceptional quality of care for the animals we help. Many of the animals have been neglected, abused or exploited. Raystede helps most of the animals find new homes but also provides life-long sanctuary for elderly horses and other animals that cannot be rehomed. Raystede provides love and safety to those animals that would have nowhere else to go.

To arrange an informal discussion about the role, please refer to our website for contact information.

Closing date for applications is 19 December 2024, however interviews are being conducted on a rolling basis, so please apply without delay to avoid disappointment.

The Talent Set are delighted to be working with Guts UK to find their new Philanthropy & Trusts Manager.

The charity offers a flexible working environment, with offices in London (NW1) and Huddersfield (HD1) and are open to working arrangements that allow a presence in either location 1dpw.

Philanthropy & Trusts Manager
£39,000 - £45,000 dependent on experience
London/Huddersfield (hybrid with min. 1dpw at either office)

Guts UK supports those with digestive diseases, funding life-saving research into the digestive system, including the gut, liver, and pancreas. Since 1971, they’ve invested over £16 million in studies to improve diagnosis and treatment. The charity also provides expert information, raises public awareness, and empowers individuals to seek help for digestive conditions.

Research shows that 58% of people are embarrassed to talk about their digestive condition or symptoms and 51% of people delay seeking advice for their symptoms for over 6 months. Guts UK’s vision is of a world where digestive disorders are better understood, better treated, and everyone who lives with one gets the support they need.

The charity has big ambitions for the future, with the Philanthropy and Trusts Manager playing a key role in supporting the charity to increase income to deliver greater impact through services and support. You'll work as part of a close-knit team, leading the development of the Trusts & Foundations portfolio, alongside identifying opportunities for corporate partnerships. 

As Philanthropy and Trusts Manager you will craft compelling proposals, identifying new opportunities for funding and applying a relationship-led approach to ensure long-term, impactful support. You will have autonomy to think creatively and strategically, working closely with the senior team to proactively identify funding opportunities that support the strategic aims of the charity. 

The Role:

• Develop and implement strategies for trusts, foundations and corporate fundraising, growing a prospect pipeline by identifying opportunities to secure multi-year/high value support from these audiences.
• Create compelling proposals/pitches, targeting high value funders and showcasing opportunities for innovative partnerships/funding. 
• Foster a relationship-led approach, enabling strategic stewardship and account management of new/existing funders to maximise funding opportunities. 
• Collaborate with key stakeholders (internally and externally) to support long term plans and enable long term, sustainable growth of income. 

About You:

• Experience of trusts/corporate fundraising, with a proven track record of identifying and securing 5-figure donations.
• Strong account/relationship management skills, with a proactive approach to maximise opportunities and develop long-term relationships.
• Skilled in pipeline management and prospect research, including working closely with key stakeholders to identify network opportunities. 
• A creative and collaborative nature, with the ability to work as part of a small, ambitious team, to propose and initiate new ideas/projects. 

Closing Date: Thursday 5th December
Interviews: First interviews w/c 9th December

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

We’re really excited to be working with the Royal Hospital for Neuro-Disability on their Trusts and Foundations Officer role. The Royal Hospital for Neuro-Disability does amazing work caring for adults with a range of neurological conditions and brain injuries, from research and clinical care, music therapy, leisure and family services, to their young adults residential centre, Haberdasher’s House. The Trusts and Foundations Officer will work with the Trusts and Major Gifts Manager to generate income through grant giving organisations.

You’ll be responsible for writing grand bids for 4 & 5 figure donations, and with maintaining relationships with the charity’s portfolio of warm trusts and foundations.

To be successful in this role, you’ll need:

• Experience in trusts fundraising and a proven track record of developing long-term relationships with trusts and foundations.
• Experience of developing prospect research and writing donor profiles.
• Strong written and verbal communication skills, and the ability to write compelling and persuasive cases for support.

Salary: £33,000 FTE pro-rata to 3 days a week
Contract: Permanent, Part-time - 3 days per week
Location: 3 days a week in London office
Deadline: Rolling
Interviews: Rolling
If you would like to have an informal discussion, please call Harry on 02030 062787 or email your interest along with your CV to [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/

If enough applications are received the charity reserve the right to end the application period sooner.
 

Sight Scotland is Scotland’s leading charity providing specialist care, education and research for people with vision impairment. The charity has been in existence for over 230 years, and offer a variety of services in the community as well as education, transcription into alternative formats and residential care for adults and children. Their vision is of an inclusive Scotland where people of all visual abilities have the opportunity to thrive. To achieve their mission they are looking for a Supporter Fundraiser who will proactively engage with supporters, community groups and volunteers in the community.

The Fundraising Manager – Legacies and Individual Giving is responsible for developing and implementing plans to maximise income from individual donors and legacy gifts. This is achieved through innovative campaigns that grow our supporter base, drive donations, legacy pledges and gifts as well as strengthening our brand.

The post holder manages external agencies specialising in individual giving and legacies and leads on our donor communication and engagement programme. The role supports the organisation’s purpose to make a significant impact on the lives of people living with visual impairment in Scotland by maximising fundraising income to deliver brilliant services and create a positive impact on our ability to deliver for the long term. 

This role would suit someone who is already operating at a senior fundraiser or manager level, with significant experience of individual giving especially as we see so much potential there. This role lines manages the Supporter Fundraiser (covering community and events) and the Fundraising and Engagement Administrator, so it is a great opportunity to broaden understanding and experience of leading other income streams.

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

SV 2 has been supporting victims and survivors of sexual abuse since 1994, and today provides a range of services to anyone in Derbyshire or Derby City who has experienced sexual abuse, assault or violence, including friends and family members. We support people irrespective of age, gender or when the abuse occurred.

We're looking for an enthusiastic and motivated Therapy Delivery Manager to join our friendly, professional and passionate team, working across Derbyshire remotely and in person. You'll manage our BACP accredited therapy service, which provides therapy for people of all ages, delivered by a team of employed therapists and a pool of self-employed counsellors. 

You might be the right person for the role if you have:

• Management qualification minimum level 4
• A minimum 3 years’ experience in managing and supporting staff to deliver services effectively 
• A proven track record working in a quality assurance role including data collection, analysis and problem solving
• Knowledge, experience and awareness of rape and sexual abuse and their effects 
• Brilliant communication skills including an ability to provide effective feedback, negotiate well and work with others, including funders
• Full driving licence and ability to travel across the county on a regular basis

In exchange we offer a competitive salary, flexible working, 28 days annual leave plus bank holidays and a comprehensive employee wellbeing service. Our hybrid working policy is based on doing what's best for our clients, our services and our people, so we would expect you to based primarily from one of our offices to ensure that you can support your team effectively.

This role is subject to Enhanced DBS certification due to the nature of our services. You can find out more about our recruitment of ex offenders policy by contacting us.

 

Our vision is for a world where epilepsy is irrelevant and people with epilepsy lead the lives they want to lead. We are the UK’s only charity transforming the lives of people with epilepsy through world leading research, advocacy, and care. We put people at the heart of everything that we do.

It is an exciting time to join us as we transform our Fundraising & Marketing team to deliver on our current plans for 2024-2025, and our future 3-year fundraising strategy, maximising income for people living with epilepsy. 

The Trusts & Foundations Lead will support increasing income from corporates trusts & foundations in line with the Fundraising Strategy and the Strategic Plans of the Epilepsy Society. The postholder will be fully supported in raising funds from corporates, grant- making trusts and foundations, company foundations, public sector funders and lottery bodies. A key aspect of the role will be establishing and maintaining positive relationships with smaller funders (£10k-£100k), ensuring all obligations under grant agreements are fulfilled in a timely manner. 

The postholder will report to the Partnerships Manager in the new Development team within the Fundraising and Marketing team. With support from the Partnerships Manager, the postholder will liaise with healthcare professionals such as clinicians, researchers, and other key stakeholders to develop compelling requests for support and funding.

This is an influential and key role where you will join an enthusiastic, high-performing team that works hard while having fun. With our ambitions to raise more income, the team is growing, and this role is part of our restructuring and expansion. 

There is flexibility in the role; we offer a hybrid working pattern of 3 days working from the Chalfont St Peter office and two days working from home. We also offer a generous holiday allowance (27 days plus bank holidays), with the ability to buy and sell annual leave, a generous Employee Referral Scheme, length of service awards, access to shopping discounts and cashback with thousands of retailers, a staff recognition scheme, and excellent training and development opportunities. 

We also have a generous group pension scheme, life assurance and an employee assistant programme (with confidential helpline with any support you might need).

On-site, there is plenty of free car parking, a Café and beautiful grounds to work in and be surrounded by.

The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.)

If you have the right skills and experience and are inspired to apply, please do so attaching your CV and brief covering letter detailing how you meet the essential criteria of the role.

£28,000 - £32,900 per annum

Fixed term (13 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re seeking a Digital Channels Officer to join our Web Operations Team covering maternity leave on a fixed term basis.

In this role, you’ll play a key part in managing content for our website, ensuring that all information is up-to-date and impactful. You’ll be responsible for publishing digital updates via the content management system (CMS) to ensure timely, high-quality, and consistent content across the website. Working closely with colleagues across Prostate Cancer UK, you’ll provide guidance on our online presence and help deliver engaging digital experiences for all our audiences.

Your day-to-day will include editing, proofreading, and publishing content that resonates with our audience. You’ll also help train internal teams on our content management system.

Collaborating with our Web Operations Team, you’ll spot opportunities for improvement and contribute to larger projects, helping us continually improve our site and deliver results more efficiently.

What we want from you

We’re looking for someone with solid experience in writing, editing, and proofreading web content who is comfortable authoring basic HTML and preparing web images with accessibility requirements in mind. You'll be skilled in using content management systems (ideally Umbraco) to build and update web pages.

You’ll need the technical skills to author and edit basic HTML, as well as prepare and edit images for the web. A solid working knowledge of interpreting website analytics, including experience with Google Analytics and search engine optimisation techniques, is essential. You’ll be an excellent communicator, skilled at explaining complex analytics and technical details in a clear, approachable way for non-technical colleagues.

In this role, you’ll also need the ability to prioritise tasks and handle tight deadlines, negotiate effectively, and manage challenging conversations when needed. Experience with online community moderation and staying informed on current web tools and trends will be advantageous as we continuously improve our site.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for the communities we support. We stand against discrimination and prejudice, and we champion tolerance, fairness and equality in everything we do. This makes us stronger and helps us reach more people. We’re all here for the same reason: to give every man the power to navigate prostate cancer.

We're committed to righting health inequalities across the UK, starting with those faced by Black men who are at double risk. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer.

Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 1st December 2024.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 9th December 2024.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Stewardship Officer

This is an exciting new role in a newly formed team, built to enable personalised and human connection with the Stroke Association’s Regional Fundraising supporters. 

We seek an enthusiastic and motivational individual with a clear understanding of high standard customer service to provide excellent supporter stewardship within the Operations area of our Regional Fundraising team. 

Position: CE337 Stewardship Officer

Location: Home-based, UK Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available) 

Salary: Circa £31,300 per annum (inner London weighting £3,950 per annum or outer London weighting £2,100 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: Sunday 5th January 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Dates: First interview Wednesday 15th January 2025. Second interview Monday 20th January 2025

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The team purpose is to listen to, understand and inspire our supporters and our teams to fundraise with pride in a way that’s both easy and right for them, with the help they need to enable greater giving that is legal, ethical and inspiring to others. Together, the team will provide onboarding and regular data led stewardship touchpoints for supporters across a portfolio currently delivering £4.7m annual income.

Key responsibilities will include: 

• Working to set process and templates, provide excellent supporter journeys that deliver income

• Deliver personal touchpoint stewardship plans to complement mass journeys. These include calls to all supporters to welcome, keep in touch, wish good luck, thank and chase income. 

• Deliver strategic interventions to enhance audience activity, to add value to both our supporters' experience and our income targets.

• Responsible for triage and referral of appropriate supporters to the relationships team. 

About You

You will have a passion for fundraising and considerable experience of providing excellent customer service by telephone, SMS and personal email. You will understand the importance of making telephone calls to supporters. You will be driven to deliver excellent experiences for both colleagues and supporters and in turn support significant income growth.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK. 

When you click to apply, you will be able to see the full responsibilities and person specification for further 

information on the role. 

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. 

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt. 

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life. 

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke. 

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities.

You may also have experience in areas such as Fundraising, Fundraiser, Supporter Engagement, Supporter Experience, Supporter Care, Customer Service, Customer Service Officer, Customer Service Agent, Helpline, Fundraising Experience Officer, Individual Giving Officer. 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.