Relationship Manager Jobs

Battersea is undergoing a significant transformation programme (known as Launchpad) to deliver real change in the way we work with, utilise, and learn from data. Our new approach will enable smoother animal, customer and supporter journeys and will help us embed a truly data and insight-driven approach to decision-making at Battersea.  The first phase of the programme is to implement Salesforce Lightning as the organisation’s single CRM application.   

With the programme underway, in the preparation for the first go live, this exciting role has been created within the new Data Applications team to ensure that all the system users are expertly supported.   

This role will initially contribute to the Launchpad programme by setting up a robust support function and being involved in UAT activity.  Once the first phase has been completed, this role will then be responsible for the ongoing support and maintenance needs for the new Salesforce Lightning CRM and other related applications as they are launched. 

Although the role will initially be managed by the Data Applications Delivery Lead, there is the potential that this role will transition into a dedicated Data Applications support function as the programme progresses and the support need grows. This is an exciting opportunity for someone looking to help contribute to the future of data at Battersea, open to working in a dynamic and fast-paced environment, with a desire to contribute to a first-class CRM. support. 

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 5th January 2025
Interview date(s): w/c 13th January 2025

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Charity People is delighted to be partnering with National Literacy Trust to recruit for a brand new CRM Digital Project Manager as they invest in their digital team and IT team.

Reaching out to the communities and people who need them most, National Literacy Trust empowers children, young people and adults with the literacy skills they need to succeed. Working closely with over 5,000 schools, nurseries, prisons, YOIs and through teams leading community literacy programmes across the UK, the organisation believes that literacy is a vital element of action against poverty that everyone should have access to.

CRM Digital Project Manager

Contract: Permanent, full time role

Salary: £35,000 to £38,000 per annum

Location: Hybrid - home based with ideally two days plus (up to three) in the London office per week

Closing date for applications: midnight on Thursday 9th January

As CRM Digital Project Manager you will join a supportive, flexible team, within an organisation that places huge value on staff wellbeing.

Reporting to the Senior Digital Project Manager you'll work closely with colleagues from across CRM, IT, and digital teams as well as with the wider organisation and external suppliers.

Core responsibilities within your role will include:

• Be the first point of contact and provide frontline support for queries regarding Salesforce and FormAssembly usage across the organisation
• Lead on Salesforce training to all departments, ensuring that each team understands their responsibilities around data entry, management and reporting and has the capabilities to do so
• Work with teams to translate their processes into actions on Salesforce
• Lead on user experience and feedback, capturing requirements for development where necessary and managing the delivery of projects
• Use Agile methodologies to bring together requirements from multi-disciplinary teams and create a pipeline of work
• Contribute to the emerging CRM and data strategy that underpins the work of the wider digital team
• Take active leadership in the adoption of new tools and processes, supporting the delivery of strategies for digital change management and creating metrics for success
• Proactively consider development needs and integrated tools to support processes, and provide thought leadership on how the evolution of technology can support charitable growth
• Become an active member of the Digital Customer Experience team, focusing on digital efforts more generally across the organisation and making sure that thinking and planning is strategically aligned
• Manage data visualisation projects for teams to measure their impact through dashboards and compare against public datasets
• Support with reporting at key milestones to internal and external stakeholders, understanding organisational KPIs and how the work of every team can be best represented through data

We would love to hear from you if you have the following skills and experience:

• Previous experience of working with Salesforce, ideally with experience of using FormAssembly and Salesforce data tools (e.g. Data Loader)
• Salesforce Administrator Certification of equivalent experience using Salesforce configuration and change management
• Experience of working with a range of datasets and the ability to organise information for different needs and audiences
• Experience of system development
• Experience of supporting digital products through a design life-cycle, from capturing user requirements and building a concept to user training and delivery
• Confidence in presenting technical information to different lay audiences and experience in delivering training

We're also particularly interested to receive applications from candidates who have the below, although this is not essential:

• Experience using and configuring APIs and of and using middleware (e.g. Zapier)
• Knowledge of coding languages including SQL
• Experience using data visualisation tools such as Tableau or Power BI

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People and actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Job title: CRM Administrator 

Manager: Senior Data and Innovation Manager 

Location: London, Birmingham or Manchester, with the option to work remotely for up to 60% of your time per month 

Salary: London £30,000-£34,000, Manchester and Birmingham £28,500- £32,500 

Hours: Full-time (37.5 hours per week) 

Contract: Permanent 

Overall purpose 

This CRM Administrator role will sit within our Data and Innovation team. This team conducts analysis and creates systems to ensure that Breaking Barriers is as efficient, effective and evidence-based as possible. They help us to ensure we are continually providing the best possible support to our clients, as well as to demonstrate our impact and the need for our services to our supporters and partners. In addition, the team builds systems to assist the fundraising team in stewarding supporters and generating income.

The post-holder will be responsible for managing and improving the organisation’s database (Salesforce), training and supporting the end users of the CRM, and creating reports to analyse Breaking Barriers’ data. The CRM system is our ‘single source of truth’, and holds data relating to the clients we support, the activities they have participated in and the positive outcomes they have achieved, as well as information about all of our donors, event attendees, mailing list subscribers referral partners and other key contacts.

The role would suit someone with aptitude for thinking clearly about data, some experience in either CRM administration or data analysis, and a keen interest to learn more. There is scope to further develop a wide-range of data-related skills in the role, including transforming and analysing data in Excel, customising CRM systems, planning data architectures and conducting statistical analyses. 

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Friday 3rd January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

CRM Assistant 

Would you like to work in a dynamic forward-looking organisation as the CRM Assistant, where you can help to advance, promote, and maintain high standards of practice of psychotherapy and psychotherapeutic counselling for the benefit of all?

Position: CRM Assistant

Location: Hybrid/London (in the office at least once per month on average)

Contract: Permanent

Hours: Full and part time hours considered

Salary: £31,824 per annum (FTE) (pro rata for part time hours)

Closing Date: Monday 20th January 2025

Please note we reserve the right to close the vacancy once we have received sufficient applications, so we encourage you to apply as early as possible.

About the Role

We are seeking a CRM Assistant with a passion for mental health service provision in the UK to join our dynamic and thriving team. In this role, you will help maintain the accredited register, a key regulatory tool, supporting the public interest and advancing the charitable objectives. This is a particularly exciting time to join as we have just launched our three-year strategy. You will be pivotal in supporting the ongoing maintenance and development of the Salesforce CRM, members’ area and associated systems and processes.

Key responsibilities include:

• Act as a contact for the Salesforce database and related systems to ensure all users are fully supported. In liaison with the CRM administrator escalate faults and data protection concerns appropriately and in a timely fashion and take appropriate mitigating actions.

• Provide direct day-to-day support for Fonteva’s Salesforce database including, but not limited to, managing user licences, setup, profiles, customisation of objects, fields, record types, page layouts and validation.

• Support the CRM administrator log and investigate issues and faults, and troubleshoot fixes and solutions, collaborating with teams and external vendors, so optimum performance and compliance can be maintained.

• Regularly audit and monitor the quality of data within the CRM and carry out daily and monthly database housekeeping tasks including regular de-duplication, data cleansing, and disposal.

• Undertake monthly reconciliations to match Salesforce records with financial transactions.

• Work with the CRM administrator and external vendors to test and deploy patches, upgrades etc.

• Support the CRM administrator, and working closely with colleagues and subject matter experts, identify, develop, improve and deploy processes and CRM features in line with business need.

• Undertake basic membership administrative duties, especially during the busy renewals period (August – October)

About You

This is a role for an individual who has a keen eye for detail, is methodical and enjoys applying analytical and problem-solving skills. Join us as we seek to address the growing demand for greater choices of high-quality mental health service provision. You’ll work alongside colleagues from diverse backgrounds and collaborate with team members across the organisation. There’ll be scope for professional development and growth whilst working closely within a small team. In short, it is an opportunity to make a real difference.

You will need to have the following skills and experience:

• Working knowledge or experience of supporting, administering or managing CRM databases, preferably Salesforce.

• Understanding of user experience, user journeys and business processes.

• Experience in building and analysing reports and dashboards.

• Troubleshooting and investigative skills, including good analytical and problem solving skills.

• Experience in data management, cleansing and monitoring data.

• Excellent team player with the ability to provide guidance and support to colleagues.

• Strong organisational skills and a meticulous eye for detail.

• Excellent communication skills, both written and verbal, and the ability to produce accurate documents such as training guides.

• Self-driven with a positive attitude and a strong customer focus.

• Organised and methodical, with an aptitude for logic.

About the Organisation

The employer is the leading professional body for psychotherapists and psychotherapeutic counsellors. Alongside professional support for members, they are the leading research, innovation, educational and regulatory body working to advance psychotherapies, and emotional and mental wellness for the benefit of all. They represent training organisations and over 8,000 individual therapists - working privately or in the NHS or voluntary sector - offering a wide variety of psychotherapeutic approaches or modalities.

You may have experience in areas such as: CRM Assistant, CRM Lead, Customer Relationship Management Assistant, CRM Officer, CRM Executive, Customer Relationship Management Executive, Customer Relationship Management Officer, Admin Assistant, Administrator, Administrative Assistant, IT Assistant, IT Lead, Membership Officer, Membership Lead

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

CRM Insights Manager 

Salary: Up to £35,000  

Location: Home based with occasional travel to Newark office/UK  

Full time: 35 hours per week (Mon-Fri)  

Permanent contract 

Closing date for applications: 5th January 2025  

First interview: 14th January 2025  

Second interview: 20th January 2025 

About Us  

The Wildlife Trusts are a federation of 46 charities, supported by a central charity, the Royal Society of Wildlife Trusts. Together we have over 940,000 members, 32,500 volunteers and 3,400 staff across the UK. From precious peatlands and wildflower meadows, to Britain’s lost rainforests, Wildlife Trusts have restored and care for some of the most special places for wildlife in the UK. We’ve re-wiggled rivers, brought back beavers to the UK and helped thousands of communities take matters into their own hands to bring back nature on their doorsteps. Collectively we manage more than 2,600 nature reserves, operate 123 visitor and education centres and own 29 working farms. We undertake research, we campaign for wildlife and wild places under threat, and we help people access nature.  

But we’re not standing still. The next few years will be critical in determining what kind of world we all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. We have an ambitious new strategy to address this, setting out our bold vision of nature in recovery with many more people taking action for wildlife.  

About You  

Are you passionate about using data to drive strategic fundraising decisions and make a real difference to nature in the UK?  

We are seeking an exceptional supporter data specialist to join one of the UK’s best loved nature charities at an exciting time in our 112-year history. Working closely with our fundraising teams, senior leadership team and Wildlife Trust colleagues across the UK, you will be instrumental in enhancing our fundraising through developing insights and processes that take our relationship management to the next level.  

You will be a confident and engaging database expert, with the ability to generate insights into relationships from a range of audiences – from businesses, through campaigners to members and major donors. Your recommendations and insights will enhance fundraising and the impact of these relationships both within the central charity, The Royal Society of Wildlife Trusts (RSWT) and the wider Wildlife Trusts federation.  

The Wildlife Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst we are passionate in promoting our aims, we are not judgmental and are inclusive. We particularly encourage applications from people who are underrepresented within our sector, including people from minority backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.  

The Royal Society of Wildlife Trusts takes our safeguarding responsibilities extremely seriously. RSWT is committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level.  

As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.  

RSWT are committed to increasing the diversity of its staff through its Levelling the Field recruitment pledge and will put any ethnic minority applicants that meet all the essential criteria for the post through to the next stage of recruitment.  

Please do not use artificial intelligence tools to assist you to complete the application form. We may not accept applications that have been completed utilising AI tools.  

We are looking for a dynamic and experienced systems manager to support, manage and improve systems within our rapidly evolving charity. 

In this role, you’ll be responsible for providing in-house systems support and systems administration for platforms and systems used by nurtureuk’s team, with a particular focus on Salesforce, working alongside external developers and outsourced IT support. You’ll also be responsible for providing key support on information security.

Nurtureuk is a charity that has been working with schools for many years to improve the social, emotional, mental health and wellbeing (SEMH) of children and young people. We help schools remove barriers to learning by promoting nurture in education. 

We believe in a whole-school approach to promote access to education for all. With increasing numbers of children and young people affected by social, emotional and behavioural difficulties inhibiting their progress and limiting their life chances, nurtureuk has developed a range of interventions and support to give vulnerable children and young people the opportunity to be the best they can be. 

With the continued school attendance crisis, rise in exclusions and misunderstood behaviour support, the need for our work has never been greater, and the potential is clear. We have a dedicated team, trustees, and a CEO who is passionate about education and the development of young people. 

Your main responsibilities will include: 

• Acting as asset owner of nurtureuk’s internal systems 

• Providing internal administration and development of Salesforce CRM

• Leading discovery and development projects to improve nurtureuk’s internal systems 

• Managing external developers and support contracts related to systems

• Supporting administration of an information security management system to maintain ISO27001 accreditation

• Managing systems access and changes to systems, access rights and privileges

• Maintaining data infrastructure for dashboarding and reporting

• Providing support and training to colleagues on key aspects of internal systems 

To be successful in the role, you'll have all or most of the following:

• Strong technical skills and a digital-first mindset 

• Experience in maintaining and improving Salesforce and other systems 

• Strong organisational skills with the ability to prioritise, manage time effectively and meet deadlines whilst working independently and proactively 

• Project management experience 

• Creative problem-solving skills 

• Ability to work in a team environment, and good interpersonal skills 

• Ability to develop and maintain good working relationships with a range of stakeholders 

• Good attention to detail, and the ability to keep accurate records and work at pace 

• Familiarity with information security principles 

• Familiarity with transforming, cleansing and maintaining data

Employee benefits

Nurtureuk is a fully remote employer, and we operate with a strong culture and commitment of trust in the team. We supply the resources necessary to create a comfortable working environment from home. We allow for flexible working to be self-managed by the team, so they may work around their other personal commitments. 

All employees receive 25 days’ annual leave plus an additional day for each full year of service, up to a limit of 30 days. This is in addition to all bank holidays and Christmas office closure. Nurtureuk pays a 5% employer contribution to pensions and also offers a Medicash employee benefits package. This includes cover for a virtual GP, routine dental and optical care, specialist consultations/diagnostics, complementary and alternative therapies, prescriptions, flu jabs and discounted gym membership. There is also access to a 24/7 Employee Support Service providing mental health and wellbeing support.

The successful candidate will be employed by Global Health Partnerships, but will be seconded to work on the Nursing Now Challenge, a programme of the Burdett Trust for Nursing. The Nursing Now Challenge was launched in 2021 with the aim of supporting health employers around the world to create leadership development opportunities for their student and early-career nurses and midwives. Over the last three years, this mandate has evolved, and the Nursing Now Challenge has welcomed individuals, as well as organisations, becoming an invaluable space for student and early-career nurses and midwives to convene, share experiences and learn from one another.

MAIN RESPONSABILITIES

The Membership & CRM Administrator will support and expand the growing network of individuals and organisations that are members of the Nursing Now Challenge network. This role is vital to optimise member experience and enhance the value and impact of the Nursing Now Challenge, which is dedicated to championing leadership development for student and early-career nurses and midwives. The main purpose of this role is to manage the Nursing Now Challenge membership database, using existing CRM tools and software, and ensure positive and proactive engagement with members of the Nursing Now Challenge network as well as its existing and prospective collaborators. The successful candidate will also be required to manage the day-to-day administrative tasks associated with the running of the Nursing Now Challenge. They will also be responsible for the project management of various workstreams.

• Oversee the registration process for new members, guiding them through the onboarding process and ensuring alignment with programme requirements.
• Track and report on member engagement metrics, leveraging data insights to drive retention, satisfaction, and continuous improvement.
• Prepare comprehensive, weekly reports that provide insights into membership growth and development.
• Ensure member information is up to date and stored in accordance with GDPR requirements. KEY RESPONSIBILITIES CURRENT RECRUITMENT
• Conduct regular needs assessments and check-ins with members to identify opportunities for enhanced engagement.
• Respond to member inquiries promptly, providing resources and guidance to support their full engagement with the Nursing Now Challenge network. In collaboration with the Director of External Relations, develop and execute a robust engagement strategy with evaluation of impact.
• Provide administrative support including: scheduling meetings with and for the Nursing Now Challenge team and relevant partners/ members, ensuring that accurate notes/ minutes are taken where appropriate and shared with the required stakeholders, manage timely and accurate follow-up reports and actions.
• Organisation of Nursing Now Challenge Board meetings and preparation of all associated paperwork, including meeting papers and minutes
• Maintain Nursing Now Challenge team project tracker
• Support the Programme Director and Director of External Relations with reporting to the Burdett Trust for Nursing Board of Trustees
• Participate in any staff development and training activities as deemed appropriate for personal and professional development.

WHAT WE OFFER

• Flexible working hours
• Enhanced Maternity and Paternity leave benefits
• Confidential Employee Assistance Programme
• 25 days annual leave plus three days off between Christmas and New Year
• Annual learning & development allowance
• 5% employer pension contribution when an employee contributes 3%.
• A friendly, supportive work environment. 

HOW TO APPLY

Candidates can apply by submitting a maximum two-page cover letter stating why they are interested in this position, what they would bring to the role and how they fit the person specification. This letter should be submitted with a CV by Friday, 10th January, with ‘CRM Admin’ in the subject line.

If you have any question or would like to discuss this role reach out to the contact in the Job Pack attached. This post is UK based. Non-EC nationals will require current and valid permission to work in the UK

For further info please read the attached job description.

About ELBA 
ELBA builds the connection between businesses and the community in east London and beyond, creating a positive impact and strong communities and tackling the issues that determine social mobility. A registered charity and membership organisation, ELBA has over 30 years of experience in enabling successful partnerships between business and the community. In the past year, ELBA helped place over 300 people into work in London through its award-winning Employment Works programme, delivered over 12,000 business volunteers into the community, and worked with over 300 local organisations in east London. Our mission is to create possibilities to bring about positive change in London by channelling the wide-reaching resources and influence of the private sector to address key areas of need. 

About our Employment work 

When ELBA’s employment and skills programme was established in 2005, its mandate was simple; to engage our member companies in the local unemployment agenda and help disadvantaged people from East London into work. Since then, we have supported over 6, 000 people into work, thousands more have benefitted from work experience placements, internships, mentors and training. 

Equibalance 

The EquiBalance project, supported by Barings since 2022, targets and engages young black male and female students who are studying at London based sixth form schools and colleges to improve their long-term earnings prospects by helping them to develop key employability skills and gain access to valuable work experience. The model is designed to target and engage Global Majority students aged 15-18 and support them through a series of bespoke skill development, career awareness and confidence boosting workshops in preparation for applying for a summer or half-term internship.

The role 

After 2 successful years of delivery, we are recruiting a part time coordinator to elevate the project through a highly effective project plan. The postholder will work within the Employment and Skills team, supporting our work with Global majority students aged 15-18. The position is part time until the end of the project year in November 2025. 

Job description 

• Working with the project manager to attract, retain and progress students on the Equibalance programme executing all activities in order to achieve this. 

• Helping to manage all social media platforms and web pages, creating content and measuring impact. 

• Organise and promote project of events 

• On a weekly basis, create a catalogue of case studies that raise the profile of the project and global majority students more broadly 

• Manage Equibalance information inbox efficiently and in real time , in a timely manner 

• With the project managers guidance draft written internal and external comms pieces for newsletters, articles and on-line platforms 

• Join social media groups and professional platforms to discuss industry-related topics 

• Collate and circulate details of vacancies and training opportunities 

• Attend and minute partnership and steering group meetings 

• On a daily basis keeping accurate records of all students and partners on our Salesforce CRM platform. 

General 

• Attend ELBA team meetings, collaborate with other ELBA colleagues on projects where appropriate and contribute to the development of ELBA as an organisation 

• Adhere to relevant policies including equal opportunities and health and safety 

• Actively promote and support safety and wellbeing of students and volunteers and comply at all times with ELBA’s safeguarding policies. 

• Undertake any other reasonable duties as requested by your line manager 

Job Title: Known internally as Senior Relationship Manager

Location: Home-Based covering the West and East Midlands. Candidate should ideally reside in the area and have access to a car as there is a requirement to be able to travel across the region to attend meetings, events and training

Hours: 35 hours per week

Contract type: 12 months fixed term contract

Salary: £38,409 per annum

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we are looking for:

• Someone who can drive a high level of engagement to proactively identify, support, and retain our supporters. They will have strong communication skills, with the credibility and authority to inspire others
• Someone with a successful track record of building strong internal and external relationships and generating income from community and corporate opportunities
• Someone with a growth mindset who is solution focused. Someone who can manage their time and workload, and utilise our given processes, systems, and parameters to overcome barriers
• Someone who can deliver a personal portfolio within an overall Regional Fundraising team target, demonstrating an understanding of how to mitigate risk and maximise return on investment.

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

How to apply:

You will need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.

Key dates:

Applications by midnight Thursday 16th January. 1st Stage Interviews w/c 20th January online and 2nd Stage Interviews w/c 27th January potentially in person in Birmingham.

Our commitment to inclusion and accessibility:

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.

Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick ‘yes’ on the application form.

Privacy and Safeguarding:

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).

For information on how we collect, store and process personal data please get in touch with the HR Team.

Job Title: Known internally as Senior Relationship Manager

Location: Home based covering the South and South-East of England. Candidates should ideally reside in the area and have access to a car as there is a requirement to be able to travel across the region to attend meetings, events and training

Hours: 35 hours per week

Contract type: Permanent

Salary: £38,409 per annum

What we do: We help young people through cancer

How we work: We’re Determined, United, Spirited and Kind

What we are looking for:

• Someone who can drive a high level of engagement to proactively identify, support, and retain our supporters. They will have strong communication skills, with the credibility and authority to inspire others
• Someone with a successful track record of building strong internal and external relationships and generating income from community and corporate opportunities
• Someone with a growth mindset who is solution focused. Someone who can manage their time and workload, and utilise our given processes, systems, and parameters to overcome barriers
• Someone who can deliver a personal portfolio within an overall Regional Fundraising team target, demonstrating an understanding of how to mitigate risk and maximise return on investment.

What we offer:

• Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly rest days to step away from day-to-day work and refocus.
• Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
• Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
• Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
• Health Cashback Plan: access a health cashback plan to cover medical expenses.
• Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
• Discount scheme: access exclusive savings at various high street retailers and gyms.
• Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.

How to apply:

You will need to register on our portal, complete a short application and answer four questions about your skills and experience in relation to the role.

Key dates:

Applications by the end of Tuesday 7th January 2025. First interviews w/c 13th January 2025 and second interviews potentially in person in London the w/c 20th January.

Our commitment to inclusion and accessibility:

At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us. Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.

Should you require any assistance or adjustments to support your application or interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team.

We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description. If you would like to opt into this scheme, please tick yes on the application form.

Privacy and Safeguarding:

At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support. Our safeguarding responsibilities extend to the children and adults who work to support the charity, who we also have a duty of care to protect. Safeguarding is at the forefront of each activity we carry out. In line with our approach, this role is subject to a DBS check (Disclosure and Barring Service).

For information on how we collect, store and process personal data please get in touch with the HR Team.

In this role you will:

• Build and manage a fast paced and highly effective new business pipeline
• Engage, pitch and win new business opportunities with high value corporates at a partnership value of approx. 150k+ 
• Account manage, steward and maximise income from our current partners and ensure accurate reporting and impact data for each partner 
• Collaborate across Carers Trust to build exciting and creative propositions for partners and prospects, alongside the Head of Corporate
• Work with the Head of Corporate and Exec Team to engage high level corporate stakeholders and maximise our new business and account management opportunities. 

Our ideal candidate:

• Will have a strong track record of securing new business opportunities in a charity or sales role
• Will have experience in account managing relationships and creating financial uplift within that partnership 
• Experience in building and managing a pipeline of opportunities through the sales cycle 
• Strong interpersonal and pitch building skills 
• Good experience in relationship management internally and building connections to have a positive outcome on a project or partnership
• Capacity to take initiative and identify opportunities.
• Financial literacy sufficient to present project budgets and corporate partnership costings 
• Self-motivation with enthusiasm for working flexibly as part of a team 

Download the information packs below to find out more. 

Job Title: Development Manager

Location: London 

Contract: Permanent 

Reporting to: Head of Development 

Responsible for: Occasional consultants or volunteers 

Salary: £50,758.50 Gross per annum

Deadline: 8th January 2025

Conciliation Resources 

Conflict is difficult, complex and political. The world urgently needs to find different ways to respond. Conciliation Resources is an international organisation committed to stopping violent conflict and creating more peaceful societies. We work with people impacted by war and violence, bringing diverse voices together to make change that lasts. For 30 years, we have been making peace possible. We currently have over 70 full and part-time staff members, working mainly out of the London and Australian offices. We work with over 70 locally-based and international partners worldwide. Conciliation Resources is deeply committed to keeping people safe from harm, whether they are personnel or those who come into contact with our work.

Communications and Development Team 

The Development Team sits within a wider Communications and Development Team, which consists of four members of staff at different levels, who work across a range of activities. The wider Team has two dedicated staff members currently focused on donor relationship management and fundraising, and two on communications. 

The Development function is responsible for management of Conciliation Resources’ strategic funders, the generation of unrestricted income and providing fundraising support to the wider organisation. The majority of funding currently comes from government grants and this will remain a key focus, with some time also spent on reacting to opportunities for new funding streams which present themselves – such as trusts and foundations, and to a lesser extent, high-value individual donors and corporations. 

The Communications function has oversight over all areas of organisational communications including the website and digital communications, branding, media relations and production of content. 

Job Purpose 

The purpose of this role is to help generate funding for CR as an organisation, and its component teams. The job-holder will need to work with the Head of Development to support the development of existing and new unrestricted funding relationships, collaborate with staff in other teams to help achieve more restricted income, and at all times champion good organisational communication and information management around funding and donors.

With guidance from the Head of Development, the postholder will lead on building and maintaining strategic relationships with new donors and partners, which might involve some grant management, including budget monitoring, as well as providing technical advice to programmes and policy teams’ fundraising efforts. This may involve writing proposals, working on project budgets, coordinating submissions and providing other guidance, help and advice. The postholder will need to engage, train and support colleagues, as well as gather learning and introduce new tools in response. 

They will use Conciliation Resource’s data management system (currently Podio) to support the development of clear grant and donor management processes, and maintain aspects of the system which relate to fundraising. 

As a member of the DevelopmentTeam, the postholder will also feed into wider fundraising activities and strategy, supporting the Head of Development Team as needed.

Person specification 

Essential experience, knowledge and skills 

• Significant experience of developing and drafting successful funding proposals and budgets to secure income

• Experience of working with grant management or customer relationship management (CRM) IT systems 

• Knowledge of basic fundraising practices, approaches and environment

• Excellent English verbal and writing skills, with the ability to write for different purposes, communicate persuasively and summarise complex information 

• Strong interpersonal and relationship-building skills, with the ability to work collaboratively, listen to and influence others, both internal and external to Conciliation Resources 

• Excellent numerical and analytical skills, with the ability to present information in an accessible way

• Common sense approach, with a positive attitude and the ability to adapt to an evolving business and working environment, and take initiative

• Cross-cultural sensitivity and appreciation

• Understanding of and commitment to Conciliation Resources’ goals, values, work and approach

Preferable

• Experience or knowledge of commercial contracting

• Experience or knowledge of trusts and foundations 

• Experience or knowledge of major donor fundraising

• Significant experience of building relationships with donor contacts, in particular with institutional donors (including UK, USA, UN, EU or other european governments) to support the increase of funding for an organisation 

• Experience of donor-funded grants/contracts, including narrative and financial reporting, due diligence and contract processes, basic monitoring and evaluation 

• Project management experience, including experience coordinating and gaining support from a wide range of stakeholders 

• Experience of working in an international non-governmental organisation or related organisation 

• Administration experience, including a proven track record of maintaining databases and office records 

• Knowledge of international development, peacebuilding or humanitarian work 

• Good coaching skills with the ability to pass knowledge onto, train and motivate others 

• Exceptional organisational and planning skills with the ability to coordinate information and processes involving multiple people/teams

• Excellent attention to detail 

• Strong computer and IT skills, with good command of Excel and awareness of artificial intelligence tools

Desirable 

• Relevant university degree, or local equivalent, or qualification by experience in a relevant subject area

Working closely with the Business Development Director and Business Development Manager the Fundraising Manager will play a pivotal role in the creation, development and implementation of a robust and diverse fundraising strategy that contributes to the overarching income generation strategy, that meet both current and future operational needs.

The post holder will be responsible for designing, developing and the leading on the delivery of ambitious fundraising initiatives and campaigns.  They will be instrumental in building strong, lasting relationships with new and existing supporters.  They will grow our income and our pool of donors.

The postholder will have a central role in working to secure grants from statutory agencies and trusts and foundations.

There is significant scope and opportunity for the Fundraising Manager to develop the charity’s work arounds individual giving, challenge/community events, support innovative digital fundraising campaigns and assist in the delivery of targeted fundraising activities and events and corporate partnerships.

The Fundraising Manager will be responsible for all processes related to fundraising activities including managing budgets to ensure best use of available resources to maximise income.

The post holder will create an effective and engaging internal and external communication plan that ensures inclusivity and accessibility across all areas of the charity.

This role involves evening and weekend working to support fundraising events and activities.  Time off in lieu will be given for these events and activities.

Workers should be “free from abuse in their own lives.”

Applicants are asked not to put themselves forward for selection if this is not the case.

About Rockinghorse Children’s Charity

Rockinghorse Children’s Charity supports sick and disabled children across Sussex. We support babies, children and young people, along with their families, at The Royal Alexandra Children’s Hospital and The Trevor Mann Baby Unit in Brighton and all of the specialist children’s wards and baby units throughout Sussex. 

We deliver and fund projects that enable doctors and nurses to do more. All of projects are led by the needs of children and young people and their families – the lifesaving medical equipment, the support for parents and families, the toys for children spending time in hospitals across Sussex, the environments and spaces that help children feel more at home when they are in hospital and additional staff to make sure children get the best possible care when they are unwell. 

Originally set up in 1967 by Dr Trevor Mann, we have been supporting children for more than 55 years, and in that time, we have supported nearly a million children and their families. As the official fundraising arm of the Royal Alexandra Children’s Hospital, including the Trevor Mann Baby Unit, we work with the NHS, charity partners and the Sussex community to ensure children can be children no matter now sick they are. 

We do not receive any government, statutory or local authority funding and so we rely on the generous support of individuals, community groups, companies and trusts: people like you, who care about children and want Sussex to be a safe place for children to grow up. 

About the role

In 2022 we launched our three-year strategic plan, which prioritised our activities to enable us to support more babies, children and teenagers. As we enter the final year of this strategy the charity continues to expand and develop its projects and services children all over Sussex.

This role will support the Head of Philanthropy in securing income in line with targets and developing relationships with Trust and Major Donor supporters, to ensure we can continue to deliver life-saving projects for children and young people across Sussex.

You’ll bring excellent organisational skills, outstanding written and verbal communication skills, evidence of brilliant relationship management skills and a passion and enthusiasm for fundraising. You’ll be part of a successful fundraising team that values wellbeing and champions teamwork, where our vision for children and young people is shared, and success is celebrated.

Duties of the role 

Supporting the charity to secure income from Trusts, Foundations and Major Donors:

Research

· Undertake regular research on Trust and Major Donors prospects and donors to identify trusts and individuals with propensity to give donations of £2,000 and above and with a fit to our aims and objectives and to deepen our understanding of interests and objectives.

· Work with the rest of the team and with Rockinghorse Trustees to ensure there is a system for new Trusts and potential Major Donors to be flagged to us.

· Keeping Trust and Major Donor pipeline information updated regularly on e-tapestry (fundraising database).

Engage

· Develop bespoke action plans for an agreed number of Trust and Major Donor prospects and supporters to help us engage, cultivate and solicit donations.

· Work with the Head of Development and Philanthropy to design and deliver bespoke cultivation events and experiences.

· Assist the Head of Development and Philanthropy with developing introductions into Trustee networks, based on network mapping exercises already conducted.

Cultivation

· Work with the Head of Development and Philanthropy to manage our relationship with an agreed number of Major Donor prospects to help us grow our supporter base.

· In collaboration with the Head of Development and Philanthropy, develop a stewardship programme for an agreed number of warm trust supporters, ensuing regular and inspiring feedback and updates on our work, which connect supporters to the difference they make.

· Plan and attend bespoke project visits with prospects and donors.

· Create bespoke feedback reports and updates.

· Plan and manage an annual supporter thank you event for Rockinghorse supporters across all teams.

Ask

· Work with the Head of Development and Philanthropy to make an agreed number of Trust applications to warm and cold trust prospects throughout the year.

· Work with Head of Development and Philanthropy and the Chief Executive Officer to make financial asks of our prospective Major Donor supporters based on the right project, at the right time.

· Create and develop compelling cases for support based on our projects.

Supporting the charity to deliver brilliant, funded projects that support children and their families:

Rockinghorse delivers and funds around 70 projects per year – supporting sick and disabled babies, children, young people and their families in hospitals in Sussex.

· Work with Head of Development and Philanthropy to ensure we have enough projects that fit the Trusts and Major Donor prospects in our pipeline.

· Work with Head of Development and Philanthropy to design and develop innovative new projects to support asks to our Major Donor supporters.

· Work with Projects Manager and project leads to ensure everyone is aware of the level of feedback and evaluation required for projects funded by Trust and Major Donor supporters and to ensure that we receive regular updates from project leads.

· Work with the Head of Marketing and Communications and project leads to build up a bank of case studies, quotes and stories we can use to feed back to donors.

 Support the operations of the charity more widely:

· Model excellent conduct and behaviours in line with the charity’s values and ethos.

· Carry out other such duties as may be required for the purposes of the charity; this will include working during evenings and weekends as required and the postholder would be expected to work flexibly to do so.

· There are travel requirements for this post (covering the whole of Sussex) to attend, put on events and meet with our supporters.

Person specification 

Essential experience, skills and knowledge for the role: 

1. Experience and understanding of the principles of Trust and Major Donor fundraising (prospecting, research, making applications, making asks and stewardship).

2. Able to work collaboratively and build productive relationships with colleagues, stakeholders and third-party agencies.

3. Able to prioritise own workload effectively and confidence to work autonomously.

4. Excellent time management skills with strong prioritisation and organisation skills.

5. Brilliant communication and interpersonal abilities – able to engage with stakeholders quickly and effectively.

6. Ability to handle confidential donor information.

7. Experience of using customer relationship management platforms (Rockinghorse uses e-Tapestry).

8. Commitment to Rockinghorse Children’s Charity’s mission, vision and values.

Desirable experience, skills and knowledge: 

1. Experience managing communications and/or marketing to support fundraising engagement and support.

2. Previous work experience with a non-profit, or charitable organisation.

3. Experience of using MailChimp or other CRM & email platforms.

4. Experience of making applications to charitable trusts and managing relationships.

5. Experience of major donor giving, prospecting and stewardship.

Work skills you’ll need on the job: 

1. Brilliant organisational skills.

2. Excellent people skills, adaptable and flexible in manner and approach.

3. Excellent written and verbal communication.

4. Ability to work on own initiative and as an active team member.

5. Ability to work under pressure and in a fast-paced environment.

Benefits of working for Rockinghorse Children’s Charity: 

· 25 days annual leave (prorated for part-time) plus bank holidays. 

· An additional day of annual leave on your birthday. 

· Christmas closure days (prorated for part-time) – up to three additional days of annual leave.

· Cycle to work scheme. 

· Competitive pension scheme. 

· Employee and dependants’ health cash plan including access to an online GP and counselling. 

· Family leave including maternity, adoption, shared parental and paternity leave. 

· Ongoing opportunities for learning and professional development for staff. 

· Quarterly reward and recognition days for all staff. 

· Opportunity for flexible, hybrid and part-time working. 

· Subsidised car parking in Brighton. 

· Access to Enterprise Car Club. 

Rockinghorse is committed to building an inclusive workplace, with equity for all, whilst embracing and championing inclusion and diversity. We welcome applications from all. 

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Application Process 

To apply, please send your CV and covering letter outlining how you fulfil the eight essential elements of the person specification.

Your covering letter must address your experience, skills and knowledge against the eight essential elements of the person spec. Applications without a covering letter will not be considered. If you also have any of the five desirable criteria, please outline these too. 

If you need any support with the process or application, please get in touch. We can also talk to through the role and answer any questions you may have informally.

All applicants will be shortlisted (to go to interview) based on their ability to demonstrate they have, or can gain, most of the essential criteria for the role – as demonstrated in the covering letter.

Estimated Timeframes: 

· Application Deadline midnight 12th January 2025.

· Shortlisting w/c 13th January 2025. 

· Interviews will be Wednesday 22nd January 2025 in central Brighton.

Interviews will be with the CEO, the Head of Development & Philanthropy and Head of Fundraising and Partnerships and will consist of a series of set questions (the same for each candidate) about your skills, experience and knowledge relating to the post (Essential, Work and Desirable skills).

The interview will also be an opportunity to ask any questions you may have about the role, the charity and the process of recruitment.

The role will be available from 1st February 2025 onwards (depending on post holder’s availability).

To ensure our recruitment practices are inclusive and promote diversity, Rockinghorse Children’s Charity is committed to providing equal opportunities for all applicants. We welcome applications from people of all backgrounds and are dedicated to building a diverse and inclusive workforce. We actively encourage individuals from underrepresented groups to apply. If you require any reasonable adjustments to participate in the recruitment process, please let us know, and we will be happy to accommodate your needs.