Regular Giving Manager Jobs in Bristol

Meningitis Research Foundation is an international health charity headquartered in the UK, driven by a passionate mission to prevent the devastating impact of meningitis. Founded by individuals whose lives were profoundly affected by meningitis, we are dedicated to enabling positive change by uniting people and knowledge to save lives. The Confederation of Meningitis Organisations (CoMO) is our worldwide network of people and groups who are driven by a shared purpose to defeat meningitis. By coming together to share their diverse experience and expertise, they are a formidable global force against this life-threatening condition.

The role

A key role in our Research team, the Research Projects Manager will be responsible for developing and managing our research projects and grants programme, in alignment with our new research strategy. As part of this, you will manage our genomics programme of research, which includes an exciting multi-stakeholder, international project, designed to understand barriers and opportunities to use of whole genome sequencing in low- and middle-income countries.

This role reports to the Director of Research.

Responsibilities

Research project management

• Manage our internally driven research projects including scoping, planning, designing, budgeting and reporting on activity to internal and external stakeholders.
• Liaise with research partners and funders on research project development and activity.
• Connect research projects to colleagues working on related activities in Insights and Policy, and Communications and Engagement.
• Brief Fundraising teams on research projects and progress.

Research grants

• Project Manage the launch of grants rounds and co-ordination of peer review procedures, in alignment with the UK Association of Medical Research Charities (AMRC) requirements.
• Lead on the development and maintenance of all application, peer review and grant management procedures.
• Project Manage administering post award processing, monitoring, reporting and governance of successful grant applications.

Research collaboration

• Support the Director of Research to identify and respond to relevant meningitis research consultations in the UK and internationally.
• Work with Director of Research to identify, monitor and respond to developments in the UK and international research funding environment and help draft grant applications.
• Collaborate with Health Insights and Policy colleagues, to enable research to inform MRF’s policy positions.

Research strategy

• In collaboration with the Head of Research, support implementation of our research strategy.

Build an approach to strengthen involvement of those with lived experience in research

• Identify and develop opportunities for those with lived experience with MRF funded and externally funded research
• Work with the Director of Research to develop a Patient and Public Involvement strategy.

Qualifications & Experience

• A degree in relevant biomedical science or equivalent.
• Previous experience of performing peer review and grant management, ideally in line with Association of Medical Research Charity (AMRC) requirements.
• Strong knowledge of UK research funding environment.
• Demonstrable management skills or a professional project management qualification.
• Project Budget management experience.
• Strong organisational and time management skills, with the ability to manage multiple priorities and deadlines.
• Ability to work independently
• Excellent time management skills and ability to prioritise competing demands

Key competencies

Leadership behaviours

• Strategy: Aligns team goals with organizational strategy.
• Leadership: Motivates and leads team members.
• Management: Manages day-to-day operations and projects.
• Finances: Monitors and manages team budget expenditure.
• Supervision: Supervises senior executives and executives.
• Team contribution: Promotes team engagement and productivity
• Communicating progress: Reports team progress to senior manager or Director.

Values

• Evidence-led: Uses evidence to inform team activities.
• Integrity: Practices honesty and ethical behaviour.
• Determination: Committed to achieving team goals.
• Passionate Advocate: Advocates for the Foundation’s vision and mission.
• Collaboration: Encourages team collaboration and support.
• Compassion: Ensures a supportive environment for patients and team members.

What we offer you

• £35,000 to £39,999 per annum, depending on qualifications and experience,
• 2% employee pension contribution + 6% employer pension contribution.
• Flexible working arrangements between work and home. Fully remote working also available.
• 25 days holiday

Application Process

Interested candidates are invited to submit their CV with a cover letter detailing their relevant experience and interest in the position. CV’s sent through without a covering letter will not be considered.

Applications should be sent to Kate Gill by 5pm on Friday 21st  February 2025.

Candidates wishing to have an informal exploratory conversation before applying can also contact Kate to set up a call with Vinny Smith.

Equal Opportunities

Applications are particularly encouraged from candidates that may previously have, or feel like they have, experienced being excluded from generally advertised roles due to their gender, ethnicity, disability status or sexual orientation.

Safeguarding

Meningitis Research Foundation is committed to safeguarding, and any advertised role will require references, confirmation of your identity and your right to work in the UK. Following receipt of satisfactory references, the successful candidate will be able to start work soon after receiving their offer of employment.

Founded in 2007, Help for Heroes is a charity dedicated to supporting veterans and their families as they transition from military to civilian life. Our mission is to enable the Armed Forces Community to live well after service not matter when or where they served, offering tailored life changing support for their physical, psychological, financial and welfare needs. We strive for veterans and their families to manage the impacts of their condition, injury or illness, and to feel valued, understood and recognised.

We are proud to make a difference. We’re bold in our actions and are driven by an innovative spirit with a focus on positive impact and shaping futures for those we support. Together, we foster an inclusive environment where everyone belongs and thrives, and we have the highest standards of respect, compassion and integrity in all we do to build trust and relationships across the charity. Levels of collaboration are high as we take ownership in delivering our strategy.

We have an incredible opportunity for the role of In Memory Officer to join our team. Could this be the role for you?

About You

Do you have a passion for in memory giving? Do you love stewarding supporters and providing them with the best experience? Do you have experience of implementing a range of in memory campaigns, products and activities? If so, this may be the job for you.

About the Role

Reporting to the Legacy & In Memory Campaign Manager, this role is responsible for supporting the delivery of the in memory giving programme and be the first point of contact for all in memory supporters. You’ll be developing and delivering engaging fundraising campaigns across different channels as part of our strategy to inspire people to give in memory of a loved one and to increase the income we’re able to raise so that we can reach and help more veterans. Developing relationships with supporters will be one of your strengths and you’re passionate about providing the best supporter experience for supporters across the charity. There’s lots of scope and potential for you to make a real difference and achieve considerable success in this role.

About the Team

The post holder will be working as part of the Individual Giving team in the Commercial Directorate which includes Legacy & In Memory, Supporter Care and Individual Giving. Across all our relationships, we build trust and engagement with our supporters and with each other. The quality of how we deliver our objectives is just as important as the end results. We are known for our expertise, supporter focus and collaboration. We’re friendly, supportive and like to get things done!

Exciting opportunity for an EDI specialist to join our expanding organisation and support us in the development and delivery of our Equity, Diversity and Inclusion (EDI) objectives to ensure that we improve equity of access to treatment for people who use our services, improve our practice and quality and continue to develop a diverse and inclusive organisation.
 

This is a remote role, you will predominantly be working from home. There will be the requirement to travel to services across England and Scotland, as well as face to face events. There is the possibility for part time hours and flexible working requests.

Phoenix Futures and The Role

The Phoenix Futures Group has more than 50 years’ experience of developing and delivering pioneering substance misuse services. We believe in being the best and that is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise.

• You will help us identify EDI issues and explore and implement solutions to complex challenges.
• The role covers operational issues including making sure that our treatment is accessible to all, the role also covers people and culture issues making sure that our organisation is diverse and inclusive, you will also consider our policy and practice ensuring quality of delivery.
• You will act as an expert advisor to people across the organisation making sure that EDI principles are embedded across all areas of our organisational delivery. You will provide advice and guidance for staff, volunteers, people who use our services and other stakeholders.
• You will be responsible for developing and writing our strategic EDI plans. Researching, delivering and monitoring action plans in collaboration with the senior management team and our specialist working groups.

About you

Reporting directly to the Director of Strategic Initiatives You will:

• Be a self-starter who can also work collaboratively within a multi-functional team and across Directorates;
• Have an understanding of the benefits of creating equity of access to health care and the importance of meeting the needs of under represented groups.
• Have experience of developing and delivering EDI strategies and processes
• Be able to understand data and communicate insight in understandable ways
• Present to small and large groups, remotely and face to face
• Excellent communication and interpersonal skills, with the ability to engage, influence and inspire at all levels

A detailed job description (role profile) is available for download. 

Your Rewards 

• Salary of £43,500 plus potential yearly performance related pay of 8.5%
• Committed to providing a Real Living Wage for you, through accreditation with the Living Wage Foundation 
• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) 
• Benefits including season ticket loan, pension scheme and life assurance 
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities 
• Continuous training and career development via PXL our dedicated learning management system  
• Access to a 24/7 Employee Assistance programme including telephone and online access 
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better. 
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

The Interview

Interviews will be held during early March in London. Full details will be provided to shortlisted candidates.

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, lifechanging comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Reports To

UK Fundraising Director

Summary

We are looking for a highly skilled Legacy Manager with demonstrated experience, preferably within the charity sector or comparable commercial environment. The role will involve primarily working from home and must be situated in or near London to attend regular in person meetings with key staff.

Key responsibilities

Take responsibility for a portfolio of around 300 legacy pledgers in order to deepen relationships and offer excellent stewardship to ensure that legacy pledgers feel valued by STUK and their pledge is retained.
Act as the first point of contact for legacy enquiries, both internal and external, responding with authority, sensitivity and diplomacy, so that legacy enquirers and intenders choose to leave STUK a gift in their Will.
Plan and deliver a programme of marketing and advertising to promote legacy giving and grow our pipeline of legacy supporters. This will include contributing to campaign strategy development; producing marketing materials including newsletters; and consulting with the Head of Individual Giving re legacy mailings.
Undertake general legacy communications including developing a tangible legacy vision, make phone calls, arrange one to one meetings and write personal notes/letters.
Organise at least 2 – 3 legacy events per year including post-event follow-up.
Organise legacy stewardship activities such as recognition mechanisms.
Liaise with and oversee the administrative work of Legacy Link, our legacy administrators.
Keep accurate and up-to-date records of all legacy activity on Salesforce and in shared files.
Provide useful data insight and analysis producing regular statistical, qualitative and financial reports of legacy activity.
Manage in memoriam marketing.

Travel

There is limited but regular travel into London for regular team meetings as well as periodic travel as needed around the UK for meetings with legacy pledgers and to organise legacy events.

Required Education and Experience

5+ years of relevant experience with exposure to legacy marketing and liaison with legacy enquirers, considerers and pledgers preferred.
A proven history of generating significant growth in key legacy metrics such as numbers of legacy enquirers and pledgers.
Demonstrated success in developing substantive donor relationships and in supporting senior management and programme staff, to execute donor and engagement strategies.
Excellent verbal and written communications skills and strong interpersonal skills with the ability to interact with both management and donors.
Extremely detail-oriented with strong organisational and time management skills.
Able to take ownership of a process and to use problem solving skills to resolve issues.
Able to make sound decisions based on analysis, experience and judgment.
Able to function both independently and as part of a global team.
Familiar with the MS Office and donor management systems. Knowledge of Salesforce and First Class preferred.
Bachelor’s degree or equivalent, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.

Application Information

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, [a writing sample-an existing example of your writing; no need to create something new], and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.

We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways: 
- Growing and transforming our direct care and support 
- Delivering more practical information and support 
- Leading in shaping the end-of-life experience  

Your role in our mission…..
As a vital contributor to the Regular Giving team's strategic objectives, you will support the management of impactful annual direct marketing recruitment and loyalty programs. Collaborating with a passionate team of 14 fundraisers, collectively raising approximately £11.3 million annually for Marie Curie, I will help drive meaningful results for this critical mission.

Main responsibilities:
My role will focus on the Regular Giving Team's core areas, including the supporter magazine, warm and cold telemarketing, supporter welcoming and thanking, donor journeys, and loyalty and upgrade initiatives. Through this, I will be central to delivering a robust stewardship program designed to engage, retain, and nurture supporters for long-term growth.

By partnering with internal stakeholders, including regional teams, you will lead the development and delivery of newsletters, oversee telemarketing campaigns for reactivation, upgrades, and retention across various donor programs, and ensure operational excellence. With a focus on analysing performance and optimizing strategies, my efforts will aim to strengthen supporter relationships and ensure the continued success of the program.

Key Criteria:
- Experience in direct marketing
- Proven ability in campaign management
- Excellent team working and project management skills
- Good communication and interpersonal skills. Clear and accurate written skills and copy editing
- Ability to work at a detailed level as well as develop campaign strategy
- Able to prioritise, multitask, organise own workload and brief others.
- Good office skills, including a thorough knowledge in the use of word processing and spread sheets
- Good numerical skills and ability to manage and prepare financial information, and analyse campaign results
- A strong problem solver who can work through an issue and find a solution
- Willing to be flexible, use initiative and have the confidence to make decisions in tight time frames

Please see the full job description here:

Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please cite your preferred location.

Close date for applications: Wednesday 12th February
Salary: £26,370 - £29,297
Contract: Full time, 12 Month Contract (MAT Cover)
Based: Fully remote

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services.

We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]

About Smile Train

Smile Train is changing the world one smile at a time. Our goal is to transform every person's life impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our beneficiaries with free, lifechanging comprehensive cleft treatment. Our sustainable model has allowed us to reach 1.5 million children in 90+ countries and we’re just starting. We are truly changing the world one smile at a time.

Smile Train is looking for exceptional people to join a worldwide team of dedicated, passionate professionals. Our team is creative and highly motivated individuals working to make a positive impact. Join us!

Reports To

UK Fundraising Director

Summary

We are looking for a highly skilled Philanthropy Manager with demonstrated experience, preferably within the charity sector or comparable commercial environment. The role will involve primarily working from home and must be situated in or near London to attend regular in person meetings with key staff.

Key responsibilities

Maintain a portfolio of 50 – 70 major donors and prospects by creating and implementing strategies for the cultivation, solicitation, and stewardship of donors with the capacity to make 5 and low 6-figure annual gifts (bigger gifts would fall to the Vice President, International Development and UK Fundraising Director)
Conduct 75 to 100 meetings with donors and prospects annually through one-on-one meetings, site visits, and other types of meaningful contact.
Provide recommendations and assist in executing effective strategies to practice moves management and increase fundraising results.
Write and create customised proposals and presentations for major donors.
In coordination with the UK Fundraising Director, assist with developing projects that will enhance the major giving operations of the Development Department and support them by developing strategy briefs and leading preparation meetings.
Help produce cultivation and stewardship programs for prospects and major donors.
Organise at least two major donor events each year.
Organising research on major donors as well as conducting supplemental research.
Ensure all key administrative tasks for the philanthropy programme are taken care of.
Other duties as are appropriate for this role.

Travel

There is limited but regular travel into London for regular team meetings as well as travel as needed around the UK for meetings with major donors.

Required Education and Experience

5+ years of relevant experience with exposure to major gift donor cultivation, solicitation and stewardship processes preferred.
A proven history of generating income in the £100,000’s and securing gifts of £25,000 or more.
Demonstrated success in developing substantive donor relationships and in supporting senior management, program staff, to execute donor and engagement strategies.
Excellent verbal and written communications skills and strong interpersonal skills with the ability to interact with both management and donors.
Extremely detail-oriented with strong organisational and time management skills.
Able to take ownership of a process and to use problem solving skills to resolve issues.
Able to make sound decisions based on analysis, experience and judgment.
Able to function both independently and as part of a global team.
Familiar with the MS Office and donor management systems. Knowledge of Salesforce preferred.
Bachelor’s degree or equivalent, although an equivalent combination of education and experience may be accepted as a satisfactory substitute for this required level of education.

Application Information

Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff. We strongly encourage candidates from all groups and communities to apply. To apply, please complete the application online. Include your CV, [a writing sample-an existing example of your writing; no need to create something new], and a cover letter that describes why you believe you would be a good fit for Smile Train and this role. We encourage interested applicants to apply as soon as possible

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, obligations, and activities may change, or new ones may be assigned at any time, with or without notice.

Railway Children is looking for a Supporter Experience Officer to cover maternity leave and be responsible for implementing our supporter engagement strategy.

About you:

The Supporter Engagement Officer is an integral role in the public fundraising and engagement team, continuing to develop our individual giving income streams and ensuring that our supporters feel valued and understand the amazing impact they have.

This is a great role for someone who is equally as comfortable analysing details in data as they are coming up with creative ways to engage our audiences. You’ll have a proven ability to grow income from individual donors while having the supporter’s needs at the heart of every interaction.

The role entails delivering supporter communication journeys across a range of channels and audiences so that we deliver excellent supporter care to all donors ensuring that their relationship with Railway Children is enhanced, their support retained and lifetime value maximised.

The Bath Centre for Psychotherapy and Counselling offers you:

• A supportive and friendly working environment
• Flexible and hybrid working arrangements
• An excellent starting salary and a generous contribution-based pension scheme with The People’s Pension (5% Employer and 3% Employee contributions).
• 25 days of annual leave, plus bank holidays
• A beautiful historic building in central Bath close to all transport links

We are looking for a motivated finance professional who:

• Has formal accountancy qualifications and appropriate post-qualifying experience
• Wishes to work in the not-for-profit sector and has a commitment to the charitable aims of BCPC.

We are proud that the work of BCPC’s counselling and psychotherapy trainees and graduates has supported many thousands of clients in our community over the past 40 years. If you would like to be a central part of the team ensuring the long-term financial health, stability and direction of BCPC then please contact us today!

We are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. People of colour, disabled people and people from marginalised racial groups are currently underrepresented in the counselling and psychotherapy professions and allied organisations. If you identify as a person of colour and/or disabled and/or from a racially marginalised group, we are particularly interested in receiving your application.

Role:      Finance Manager

Salary:    £38.000

Location:    Work remotely 

Status:  Full time (35 hours per week) permanent. 

Part time will be considered 4 days per week minimum

Reports to:    Executive Director

     Treasurer

Start date:             ASAP

Closing Date for Applications: Sunday the 9th of February

Online finance test: Friday the 14th of February

Online interviews: Thursday the 20th of February

About Children Change Colombia

Children Change Colombia is a UK registered charity with 33 years' experience in defending children's rights in Colombia. Today we are the UK's largest charity working exclusively in Colombia. We work with children whose rights to a safe, happy childhood, and a fulfilling future, are threatened by poverty, inequality and violence. We work with the children most at risk, to keep them safe and defend their rights in the long term, to tackle neglected issues that few others address and to strengthen children's organisations.

Through local partnerships, we currently work on three neglected issues:

• Sexual and gender-based violence 

• Access to education

• Forced recruitment into armed groups and reintegration into society

We believe that, with knowledge of their rights and the confidence to assert them, children can transform their own lives, their communities and Colombia itself.

We are a small and lively organisation and you will quickly become an essential part of our friendly team, involved in all areas of discussion and supporting the many areas of our work. Since 2020, we have tripled the number of beneficiaries and doubled our number of projects, geographical areas of work, and annual income —all while keeping administrative costs low.

In 2024 alone, our programs positively impacted the lives of 4,320 children and 1,920 adults in Colombia, plus 126 children from London, and their families. We also conducted three workshops with our local partners - online and in person - as part of our capacity-building programme. In 2024 we supported 7 local grassroots organisations with 11 different projects.

Purpose of the role:

• To keep the Executive Director and Trustees informed on the charity’s financial status through the production of management accounts and other financial reports 

• To introduce and supervise the implementation of systems, procedures and controls to ensure the smooth running of the charity’s finances and maximise accountability.

• To ensure that Children Change Colombia complies with its statutory obligations – specifically those relating to Charity Commission, Companie House and Inland Revenue.

• To work closely with the Executive Director to help run CCC.

Key Financial responsibilities

UK Finance:

• Prepare annual consolidated statutory accounts, guaranteeing compliance with SORP requirements, liaising with external examiners, consolidating with Colombian accounts.

• Prepare monthly management accounts, regular analytical reports on budget performance and cash flow forecasts for Executive Director (ED), Trustees and Treasurer at Finance Committee meetings, highlighting any specific areas of concern.

• Attend Finance Committee and Board meetings.

• Check and authorise bank payments and transfers in the UK office.

• Data input into Quickbooks of all accounting transactions, monthly reconciliation of 10 UK bank accounts, plus all balance sheet accounts. Keep the chart of accounts up-to-date, create new income or expenditure accounts and restricted funds when necessary, and ensure these correspond correctly with live projects.

• Run the monthly payroll & pension process.

• Maintain procedures and financial controls, ensuring their compliance with Charity Commission and Companies House guidelines and guaranteeing their application by Fundraising and Project Management teams.

• Coordinate production of the annual income and expenditure budgets (full budget and unrestricted budget). Enter these onto Quickbooks, to allow Actuals v Budget reports to be run from Quickbooks. Also create a mid-year re-forecast.

• Process grant transfers to the Colombia Office, to ensure project funds and Colombian operating costs are cash flowed in a timely manner.

• Oversee financial reporting for statutory and large funding sources.

• Prepare and submit Gift-Aid returns. Enter Gift Aid declarations onto the database.

• Update Finance Manuals for the London office and the Colombia Office annually.

• Provide guidance and financial information as requested by all.

• Liaise with Programmes regarding our partners & their accounts i.e. their financial health.

• Assist with funding applications, project budgets & financial reporting to funders.

• Download and code monthly fundraising reports for all online income platforms (including CAF, Donorbox, JustGiving, Benevity, Stewardship, Facebook) and Payroll Giving platforms (including Charitable Giving, Charities Trust). Code into Quickbooks.

• Process all cheques received into the office by scanning, coding and depositing into the bank; and compile a list of donors to be thanked.

• Maintain the list of Major Donors.

• Maintain the Newsletter income analysis document.

• Annually recalculate the Reserves traffic light values for monitoring unrestricted reserves.

• Monitor Treasury management under the approval of the Treasurer, manage savings accounts, open new savings accounts when needed, ensure funds are held within the Financial Services Compensation Scheme safety levels.

Colombia Finance

• In collaboration with JGS (our Colombian accounting firm) process and approve all Colombian payments to partners, suppliers, core staff and project staff.

• Ensure supporting documents are provided for all Colombian expenditure and file on the drive accordingly.

• Enter all Colombian financial transactions onto Quickbooks using the correct exchange rates, and ensure details match those recorded by JGS in Siigo Nube.

• Monitor expenditure in Colombia against the Colombia office budget and project budgets.

• Reconcile 2 Colombian Bank accounts and 1 Colombian credit card on a monthly basis.

• Consolidate Colombian annual accounts into CCC’s UK consolidated annual accounts.

• Check the  Fundraising Grants Tracker monthly to ensure the project funds match the information recorded on Quickbooks.

• Lead a monthly meeting to ensure all staff  are aligned with the latest project details.

Key Governance responsibilities:

• Keep Charity Commission and Companies House records updated and ensure that annual accounts and annual returns are submitted on time.

• Inform Charity Commission and Companies House of any changes to constitution or Trustee membership. 

• Ensure CCC complies with Inland Revenue requirements and the Colombia equivalent.

• Ensure CCC’s insurance policies are renewed and reviewed annually on time. And that all projects are correctly covered by liability insurance.

• Ensure CCC remains up to date in meeting its obligations set by the Pensions Regulator.

• Support maintaining the financial aspects of the Risk Register.

• Renew the annual Microsoft Office and Antivirus subscriptions, providing links to all relevant staff.

• Monitor the info@childrenchangecolombia account, forward emails to relevant staff.

• Write Finance Committee minutes after each meeting.

Key HR responsibilities:

• Ensure staff understand their choices regarding pension deductions.

• Calculate entitlements and set up the annual leave chart annually.

• Calculate annual salaries based on pay rises or changes approved by the Finance Committee.

• Send expense claim & DBS information to new Interns, and pay their monthly expenses.

• Support updating HR policies.

• Run DBS checks for all staff, Trustees and volunteers, making sure these are renewed every 3 years, and keeping records of these.

Person Specification:

Essential

• A professional accounting qualification and- or finance experience

• Experience working in the Charity Sector ideally International Development

• A sound understanding of the need to differentiate between unrestricted and restricted funds

• Proven experience of using computerised accounting systems

• Experienced leading on the budgeting and forecasting process

• Experience of working in a cross-cultural environment

• Good IT skills, including proficiency in MS Word and Excel

• Accuracy and attention to detail, as well as the ability to maintain a management and strategic overview of the finance function

• Great interpersonal and communication skills

• Empathy with the aims and objectives of our organisation

• Ability to use QuickBooks or similar accounting software

Desirable

• Basic Spanish - spoken and written. We can offer Spanish lessons.

• Ability to use Civi CRM Database

Application Process

To apply please send your CV (2 pages max) and a short cover letter (1 page max) to Executive Director, Angela Carreno. In the cover letter please state clearly why you want this role and the skills and experience you possess relevant to this post and how you meet the person specification.

We will acknowledge all applications, but to minimise administrative costs we cannot provide feedback if you are not preselected for an interview.

Children Change Colombia is committed to equality of opportunity and to non-discrimination for all applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability. We particularly encourage applications from people with diverse Sexual Orientation and Gender Identity (SOGI), as well as Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities. Diversity is not just a legal requirement for us, but the value found in our differences adds enormously to our work and enriches our lives.

The Trusts and Grants Manager will develop and implement a strategy to grow income from trusts, foundations, and institutional funders. This role requires a highly organised, results-driven individual with excellent written communication skills and the ability to build strong relationships with funders.

The ideal candidate will have a proven track record of securing five- and six-figure grants, be confident in designing persuasive proposals, and can analyse financial and project data to ensure accurate reporting.

This is an exciting opportunity for someone who is passionate about making a tangible difference to the lives of people living with migraine.

We are looking for an ambitious, experienced and creative fundraising expert who is committed to building upon a strong programme of fundraising whilst bringing in new initiatives to see the charity's income significantly grow.

Reporting to the Head of Fundraising, the post holder will work across multiple income streams, to develop innovative products and tools to engage our supporters and maximise and grow our income generation strategy and lifetime value of our supporters. You will develop high-level community and third-party relationships and events that lead to long-lasting relationships and long-term support for Dreams Come True.

Strategy & Budget Management

● Work with the Head of Fundraising to deliver a strategy and Ops plan that covers Community, Events, Mass, and third-party Fundraising.
● Support the Fundraising Executive to project manage an existing portfolio of events and introduce new products to grow the programme, incorporating digital/virtual fundraising.
● Review the portfolio of events and build new income generation opportunities for 25/26 and beyond to uplift income and grow supporter participation.
● Set, monitor, and report against budget figures, feeding into forecasting and monthly KPIs, and reporting any concerns to the Head of Fundraising.
● Lead the development and growth strategy for third-party relationships and high-value community supporters.
● Undertake regular reviews of activity including ROI analysis, report progress v budget, and implement actions as required.
● Lead on Identifying new opportunities for community grant funding including but not limited to supermarkets, round tables, rotary, masons, golf clubs, sports clubs, and schools.
● To provide excellent analysis, evaluation, and reporting on fundraising activity to the Head of Fundraising, drawing conclusions and making recommendations for future activity.

General

• The ability to write and present compelling cases for support across a range of audiences.
• To keep up to date with the latest event trends and bring creative suggestions to the programme of work to continuously test and learn, engage new supporters and drive new income opportunities
• To work closely with Dream Team, to keep updated with Dream stories and use a range of methods, to effectively communicate these to all supporters
• To introduce new products to grow the programme - including digital/virtual fundraising and mass fundraising events.
• Manage the Fundraising Executive, ensuring they have a robust work and development plan in place.
• Support, motivate and develop fundraising volunteer roles, ensuring they have a clear understanding of DCT to enable them to represent the charity’s work effectively.
• Grow our Events programme, developing plans to recruit, convert, retain, and develop donors to deliver income growth across the portfolio.
• Diversify the organisation's overall regional events portfolio by leading product development.
• Manage the relationships with external event suppliers.
• Work collaboratively with the Head of Fundraising to build and grow existing fundraising digital products and generate new initiatives to drive income.
• Manage the Fundraising Executive to develop propositions for the wider community fundraising work.
• Provide talks and presentations to high-value community organisations.
• Provide support in other areas of Fundraising and the Head of Fundraising when required

The role: Are you passionate about tackling labour exploitation and supporting a resilient and ethical UK apparel and general merchandise manufacturing sector? Are you an experienced programme manager able to engage and drive impact with a diverse range of stakeholders, including leading brands, manufacturers, governmental and third sector to achieve impact at a pivotal point in the programme’s evolution?

Then this could be the position for you.

We are looking for an experienced Programme Manager with sector specific expertise to manage our Fast Forward collaborative programme in the UK apparel and general merchandise sectors at a key moment of change and development.

In this varied role you will be responsible for the day to day running of the programme, provide developmental strategic input and support the programme’s evolution, as well as ensuring the programme maintains its integrity.

You will manage relationships with all key stakeholders in the programme including brands, suppliers, audit bodies and external stakeholders. You’ll work on the development of the programme responding to emerging risks of exploitation, industry changes and demand. You’ll also lead the integrity and quality assurance of the programme.

You’ll deliver, enhance and promote brand and supplier engagement including training workshops, webinars and forums. You’ll work with the Co-CEOs to ensure the programme delivers on target, on-time, on-budget, in line with the agreements and organisational objectives and guidelines.

You will work from home and will join a friendly, supportive, and committed global team, and contribute towards creating systemic change.

Who you are:

• An experienced project manager with an in-depth understanding of the UK apparel and general merchandise sectors and experience managing relations with a variety of stakeholders
• A professional who has worked with or within the UK apparel/general merchandise sector on responsible business behaviour and with a good knowledge/understanding of ethical labour practices
• A great organiser, with the ability to set and meet demanding targets and deadlines, and to hold others accountable to those
• An excellent trainer, with experience of preparing and delivering training to businesses
• Someone with an interest in being involved in operations as well as strategic thinking
• An excellent communicator, with experience of developing and building new successful working relationships with a range of stakeholders, as well as confidence in representing the programme professionally at a variety of events
• Someone with experience of measuring and demonstrating impact
• A motivated and enthusiastic worker, able to work independently and with remote colleagues/stakeholders, delivering day-to-day workload with minimal supervision
• Someone with a good eye for detail, whilst retaining sight of the bigger picture
• An individual with permission to work in the UK.

The role is varied with opportunity to support strategy development. You will work remotely, but in close cooperation with a Programme Coordinator, the Co-CEOs and the rest of our team.

Who we are:

We are an impact driven, not for profit organisation that provides businesses with practical training, resources, business services and collaborative programmes. We work across three continents and within multiple sectors with many organisations to achieve our wider vision of a world where all workers are recruited responsibly and have fair work, free from exploitation.

What we can offer you:

• An 0.4 FTE contract until 31st December 2025Competitive salary (salary band £39,861-51,248 gross annually for full-time, pro rata if part-time) and enhanced employee benefits
• Being part of a growing, innovative, and exciting not for profit organisation
• A friendly global team which is passionate about and committed to fair work, responsible recruitment and systemic change
• Flexible and family-friendly working arrangements
• UK-home-based, with regular in person and online meetings and social team gatherings.

How to apply:

Please send us your CV and motivation letter (max. 2 pages of A4) outlining the skills and experience you have that meet the requirements of this role as outlined in the Job Description.

Timeline

• Application deadline: noon – Thursday 13th February
• Shortlisting: W/c 10th February
• First interviews: W/c 24th February

Job overview

We're looking for a Philanthropy and Partnerships Manager (Maternity Cover) with experience in major gifts, legacies and grants fundraising. This role is offered at 22.5 hours per week (0.6FTE) for 12 months.

With a strong track record of cultivating and securing major gifts, you’ll play a key role in project managing our next capital funding appeal to support victims of stroke and other neurological conditions, engaging and motivating multiple internal and external stakeholders to ensure key milestones are met. 

You’ll get the chance to work as part of our small and dynamic team, with a variety of flexible working arrangements. We're looking for someone with excellent written and verbal communication skills, a passion for our cause and demonstrable experience of developing effective relationships with major donors and grant makers.

This role offers a fantastic mix of strategy and delivery, working closely with the Head of Charity and Head of Fundraising & Communications to steward existing supporters and encourage new donors to make long-term, sustainable and significant gifts to support Southmead Hospital Charity’s major funding priorities.

If you're interested in this opportunity and would like to know more about the role, we'd love to hear from you. 

Main duties of the job

You will lead the Charity’s Philanthropy and Partnerships work with responsibility for delivering the Charity’s fundraising through major gifts, legacies and grants fundraising. Working within our small Partnerships Team to develop relationships across a range of audiences and working closely with the Charity Director and Head of Fundraising, you will have responsibility for securing six-figure gifts from philanthropic individuals and organisations to benefit patients and the incredible staff who look after them.

Key responsibilities will include cultivating deep relationships with both significant Charity donors and senior clinical colleagues in the Trust, detailed research on High-Net-Worth Individuals, writing complex proposals for support, facilitating cultivation events and working closely with the Charity Director and Head of Fundraising and Communications to agree defined projects that require internal commitment and substantial financial support. You also be responsible for managing our legacy pipeline and work closely with our Legacy Link Consultant to deliver efficient and effective estate administration.

You will need comprehensive knowledge of fundraising and considerable networking skills with the ability to identify influential contacts both internally and externally. You must be able to visit high-net-worth individuals, create high-quality grant proposals, manage complex legal estate administration and lift the profile of the Charity.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.  We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed job description and main responsibilities

General

• In consultation with the Charity Director and Head of Fundraising and Communications, develop and lead a strategy for major gifts and legacies.
• Work to agreed financial targets and KPIs across existing income streams.
• To lead on the development of major gifts, legacy and grants fundraising. To continually research, cultivate and develop strong relationships with these prospects.
• Support the Director and Head of Fundraising to ensure that a donor-centric approach is at the core of all activity and that high standards are developed and maintained throughout the Charity team.
• Provide the Director, Head of Fundraising and Communications and all team colleagues with detailed updates through regular team reports.
• Ensure that all cash handling, banking, donor acknowledgement and receipts are kept in accordance with charity best practice.
• Keep up to date on all new governance regulations issued by the Charity Commission, Fundraising Regulator and Information Commissioner’s Office.
• Maintain and develop relationships with key stakeholders.

Major Donors

• Lead on planning and delivery of a programme of philanthropic support from major gifts.
• Write detailed case for supports and proposals to encourage major gifts from our current donor pool and new prospects.
• Plan, organise and develop cultivation events to lift the Charity’s profile with major donors.
• Analyse and segment existing major donors to deliver appropriate, quality personalised tiered stewardship which deepens relationships and increases loyalty and value.

Legacy fundraising

• Lead on planning and delivery of a strategic legacy programme.
• Manage relationships between prospective legators, family members and their legal representatives as appropriate.
• Keep accurate, up to date records on legacy pledges and steward relationships appropriately.
• Ensure all legacies are acknowledged appropriately and estate queries dealt with in a timely manner by the Philanthropy and Partnerships Officer.

Grants fundraising

• Lead on planning and delivery of a strategic grants programme from charitable trusts and foundations.
• Plan, organise, research, analyse and submit comprehensive and high-quality applications to grant giving trusts and foundations.
• Ensure that funders receive reports of activities on time and with the required information to ensure regular stage payments where appropriate.

Other

• Adhere at all times to the Charity’s policies and procedures.
• Ensure the effective and efficient use of the Charity’s resources.
• Ensure that all duties are carried out to the highest professional standard.
• Be aware of the responsibilities with regard to Health and Safety.
• To be responsible for managing delegated budgets linked to individual projects.
• Manage staff involved in specific events and projects which will include volunteers and external agencies.
• Ensure that all data is handled confidentially and is compliant with the Data Protection Act, especially with regard to records of donors and volunteers.
• Will have to meet and work with members of the public at fundraising events.
• Will have to work from other locations as and when necessary.
• Will have to work some evenings and weekends as and when necessary (time off in lieu agreed).

Person specification

Work Experience

Essential criteria

• Education to degree level or equivalent.
• Evidence of continuous professional development.
• Experience and a proven track record of fundraising/sales, developing strategies and robust planning including achieving ambitious targets and delivering successful campaigns.
• Knowledge and experience of fundraising management disciplines, in particular those employed in major donor, legacy and trust and foundation fundraising. Alternatively, in-depth experience of a relationship/sales role securing significant income

Please feel free to visit our Southmead Hospital Charity website and contact details to find out more about us.

The Centre for Deaf and Hard of Hearing People (CfD) is a registered small-sized charity that delivers a wide range of services including community development and assistive equipment services to people in Bristol who are Deaf, hard of hearing or deafened. As our mission statement says, we are working toward creating a Bristol “where everyone can participate in all aspects of life in the city, whatever their level of hearing”.

CfD challenges the prejudice and barriers that Deaf and hard of hearing people face in their daily lives. We are developing exciting new plans for activities that will contribute to our aims and promote equality for all deaf people. 

CfD is seeking a Manager to run our Equipment Service, contribute to projects and support our CEO as we move forward with our new plans. The post-holder will be based at the Vassall Centre, Gill Ave, Fishponds, Bristol, BS16 2QQ.

This is an exciting opportunity to help CfD grow. You will manage our Equipment Service for Deaf and hard of hearing people, with a focus on developing the scope and reach of the service. You will also contribute to a portfolio of projects and support the CEO by managing staff and leading on areas of work such as HR and Health and Safety. We welcome applications from people who have experience of working with or supporting deaf people and those with management, administrative and marketing experience who would like to use these skills in a new area.

Summary of duties:

Equipment Service

The Manager will oversee the running of the Equipment Service, managing the two Equipment Officers and the two CfD Administrators, as well as being responsible for the Resource Room. You will also be responsible for the marketing of the Equipment Service, developing the existing marketing strategy and implementing your new approach. This part of your role will take 20 hours a week.

The Manager will also be responsible for developing the Equipment Service so that we reach more people, make more use of Bluetooth technology and offer more support to existing clients. This part of your role will take 7 hours a week.

The role may develop to include spending some time as an Equipment Officer, visiting clients, making assessments and providing equipment to clients. Training will be provided for this part of the role.

These parts of the role are core. All candidates will be asked to carry out these duties.

Additional hours are also available to:

1. Work an additional 3 hours a week developing the Equipment Service

2. Work with other CfD staff to develop and run projects and support the CfD CEO. This work will be up to an additional day a week (7.5 hours a week)

Current projects include:

· Developing new ways of supporting Deaf and hard of hearing people, with an emphasis on setting up “Living with Hearing Loss“ workshops and peer support groups for hard of hearing people.

· South Gloucestershire project – bringing Deaf and hard of hearing people together through monthly sessions with a focus on wellbeing.

· Community Development projects – these seek to build resilience, bring people together, and to make connections to their communities.

Support Role

You will support our CEO, Justin Smith, by dealing with queries from staff, deputising at some meetings and leading on HR matters, Health and Safety and GDPR.

This will be an exciting and challenging role. You will be busy, but you will be able to make a real contribution to CfD and to the lives of Deaf and hard of hearing people in Bristol and the surrounding counties.

Does this sound like you?

The main responsibilities are to:

Equipment Service

1. Manage, maintain, and improve the Equipment Service.

2. Line-manage the two Equipment Officers and the two CfD Administrators.

3. Develop and implement the current marketing strategy for the Equipment Service, including use of social media, the CfD website, outreach work and presentations.

4. Produce equipment service reports for the CfD Trustees and Bristol City Council in a timely manner and to a professional standard.

5. Work with the CfD Communications and Engagement Officer to develop the Equipment Service Newsletter so it becomes a CfD newsletter of interest to deaf people throughout Bristol and the surrounding counties.

6. Improve the Equipment Service website so that it becomes a resource for clients and professionals.

Projects

Tasks will include some of the following:

1. Manage contracts and support staff to manage their budgets across a number of projects.

2. Lead on using our database to produce high quality statistics on our work.

3. Support staff to ensure that CfD produces reports for funders to meet the required deadlines.

4. Contribute to a number of projects, including developing new ways of supporting hard of hearing people to adjust to hearing loss and to find effective strategies for meeting the challenges that hard of hearing people face in Bristol.

CEO Support

Tasks will include some of the following:

1. Lead on HR, Health and Safety, Risk Management, GDPR compliance and good practice.

2. Deputise for the CEO at selected meetings and events, and to develop and maintain relationships with key external partners and agencies.

3. Work with the CEO to cost and implement new initiatives and service delivery opportunities.

General

1. Attend conferences, training and other staff development opportunities. 

2. Develop an agreed personal training plan and carry this out using internal and external training as required.

3. Adhere to and promote CfD’s policies and standards, especially the Equal Opportunities, Data Protection, Safeguarding, Health and Safety and Communication policies.

4. Act as an ambassador for CfD; promoting a positive and professional image and attitude at all times.

5. Support the CEO and other CfD staff in achieving the aims of CfD and carry out such other relevant duties as may be agreed.

6. Support CfD to find funding for new projects involving Deaf and Hard of Hearing people.

7. Coordinate and manage own Access to Work support (if needed).

Terms and conditions:

1. This is a part/full-time position of 27- 37.5 hours a week.  CfD’s core hours are 10am – 4pm. Occasional evening and weekend work may be required. Applications are welcome from candidates who wish to work for any number of hours between 27 and 37.5 (full-time). Part-time hours may be split across 4 or 5 days.

2. This is a permanent post, subject to availability of funding. Equipment Service funding from Bristol City Council is renewed every 3 years subject to CfD winning a competitive tender.  The current service contract will run to the end of March 2026.

3. Salary £27,500 - £31,000 a year pro rata.

Note:

The final interpretation of this job description rests with the CEO in consultation with the Board of Trustees and the jobholder. The job description will be reviewed in the course of supervision meetings and any amendments will be negotiated with the jobholder. The jobholder is also expected to share in other CfD activities as time permits and by agreement with the CEO.

 Essential skills, abilities and knowledge:

· Educated to A-Level standard, including Maths and English GCSEs.

· Knowledge and understanding of the voluntary sector and sympathy with the objectives of CfD.

· Able to deal with telephone calls and queries (through interpreter if required) in a pleasant manner.

· Some knowledge of specialist equipment for Deaf and hard of hearing people.

· Experience of producing reports.

· Experience of collating and inputting data onto databases and extracting information for monitoring (CfD uses a CRM system called “Charitylog”. Training will be provided for this system).

· Experience of delivering projects or services in a timely manner and to budget.

· Able to use Microsoft office to a high level, including Word and Excel.

· Ability to monitor budgets and use Excel to check and prepare budgets.

· Ability to write clear and concise documents suitable for a range of audiences, including professionals and service-users.

· Understanding of the importance of evaluating a service.

· Ability to deliver presentations to small and medium-sized audiences in an engaging manner.

· Ability to form positive working relationships with other professionals.

Desirable skills, abilities and knowledge:

· A marketing qualification or experience of marketing a service.

· Experience of working with Deaf and/or hard of hearing people.

· Ability to communicate in British Sign Language (training can be provided).

· Experience of working closely with service users and explaining complex issues clearly.

· Understanding of the social model of disability.

· Experience of using social media and writing content for websites.

· Experience of managing staff.

Things we expect all staff to support us with:

· Actively seek out opportunities for development and income generation.

· Read, understand and follow CfD’s policies and procedures.

· Stay up to date with key developments in your specialist area.

· Be willing to occasionally work evenings and weekends.

· Participate in team-meetings and development days.

· Be willing to travel across Bristol and occasionally further afield.

· Represent CfD at local, regional and national meetings and events.

In return, you will receive:

• Competitive pay and holiday allowance

o  25 days a year plus Bank Holidays pro rata per year

• Employee pension contributions

• A flexible working policy

o Our core hours are 10:00 until 16:00 Monday to Friday

• The opportunity to be part of a committed, skilled and supportive team

• Support to develop your skills further

Equipment Service – Further Information:

The aim of the Equipment Service is to make sure that clients get the equipment they need and are confident in using it.  We support clients to be independent by helping to remove some of the barriers they face because of their hearing loss.

The Deaf Equipment Service is contracted to CfD by Bristol City Council. CfD has run the Equipment Service for Deaf and hard of hearing people for over 10 years. Our Equipment Officers make pre-arranged visits to the homes of Deaf, deafblind and hard of hearing people within the city of Bristol. We carry out assessments to find out what clients need and then supply the equipment (usually free of charge), provide training so clients know how to use it and support clients if they need repairs or replacement equipment. Every year we work with around 400 clients. The equipment we supply includes TV listening devices, flashing doorbells, amplified telephones and personal listeners. We are developing an outreach programme to try and reach as many deaf people in Bristol as we can.

As the Manager of the Equipment Service, your main tasks will be:

1. Manage, maintain, and improve the Equipment Service to make sure all KPIs are met.

2. Manage the Equipment Service budget and make sure all activities are delivered within budget.

3. Manage the two part-time Equipment Officers and the two CfD Administrators, including conducting supervisions, and chairing team meetings.

4. Develop and implement the marketing strategy for the Equipment Service so that the service expands to meet our new targets.

5. Support the administrators to monitor the Equipment Service email inbox, responding promptly to all customer related queries. 

6. Keep records using CfD’s Charitylog database, electronic files and some paper records.

7. Produce regular reports and statistics on work done.

8. Develop the Equipment Service by:

a. Exploring how workshops on hearing loss can be used to support hard of hearing people.

b. Developing peer-support as a way of promoting the wellbeing of hard of hearing people.

9. Review and improve the administrative systems e.g. electronic and paper filing systems, data collection, record management.  

10. Greet visitors to the resource centre and provide demonstrations of a selection of assistive technology.

11. Work with the Equipment Service Team to provide content for the organisation’s website and social media presence relevant to the Equipment Service, including the sharing of stories and information.

12. Lead on reviewing and improving the Equipment Service website.