Regional Manager Jobs

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

 

Are you a gifted writer with the ability to flex your style for a variety of audiences? Do you also have excellent project management skills? If so, you could step into your next career move as a Senior Communications Manager at Resurgo. 

We are looking for someone to be at heart of our communications work. Working across our busy charity with a variety of internal and external stakeholders you will project manage the roll out of a rebrand, project manage production of collateral, proactively work on press and PR, and lead on our thought leadership work – drafting articles, blogs and emails for our varied audiences. With the ability to work to deadlines, under pressure and with a high attention to detail and excellent people skills, you will join a supportive team working to support Resurgo’s vision to transform the lives of young people across the UK.

The important stuff 

Location: Hammersmith, London

Contract: Full-time, Fixed-Term (Open to part-time, 4 days a week)

Hours: Monday - Friday, 9.30am-5.30pm with some out-of-hours work needed for events such as our Spear Celebrations

Salary: from £43,000

Closing date: Friday 21st February, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Interviews: Interviews to commence from Thursday 27th February

Application pack: Have a look at our application pack for more information about the role and Resurgo

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process. Contact us for any enquiries regarding accessibility.

Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times. 

In this role, you’ll be responsible for:

Project Management 

• Project manage the creation of content, from website to printed collateral, by working with internal and external designers and suppliers, and across the Resurgo team. 
• Work with the Digital Marketing Manager to project manage a website refresh, ensuring timelines and budgets are kept to. 
• Work with the Head of Media & Communications and external production companies on film projects, ensuring smooth running of production schedules, transport, locations etc. 

Thought Leadership & Copywriting 

• Raise brand awareness with external audiences through creating and distributing compelling thought leadership content.
• Produce varied written pieces, including internal and external newsletters; supporter-facing mailings; blogs; thought leadership pieces; news pieces and case studies. 
• Copywrite key publications, such as Resurgo’s impact report, supporter updates and other collateral, working with internal stakeholders. 
• Create a pipeline of new ideas for thought leadership across our varied audiences, in order to raise brand awareness and build our reputation as an expert in the field of youth employment. 
• Support other teams with writing tasks and manage proof-reading as required. 

Brand 

• Organise photo shoots with external photographers to build a new image bank to reflect the refreshed brand, including sourcing venues, liaising with young people, ensuring that correct permissions are recorded.
• Project manage the roll out of a rebrand which is happening in 2025. Project manage roll out of new brand assets, updated collateral for our Spear centres and central office. 

Internal communications 

• Collaborate with the People & Culture team, Senior Leadership Team and others to produce internal comms that are consistent, engaging and effective in communicating our goals and updates. Create an internal comms plan that reflects the future of a national organisation with staff in regional hubs. 

Press

• Support the Head of Media & Communications to implement the media engagement plan, including drafting press releases, building our media list and writing briefings for colleagues for media opportunities. Scope out new channels including podcasts that align with our organisational goals. 
• Report on press engagement and make suggestions for increasing brand awareness through traditional and non-traditional media. 

Person Specification 

• Excellent copywriting skills and understanding of tone of voice: solid spelling, grammar and clarity; ability to flex tone for relevant audience and channel. 

• Experience writing for a variety of audiences, preferably including donors or corporate partners. 

• Excellent track record in producing written materials for varied audiences. 

• Extremely organised and efficient; calm under pressure; able to juggle competing deadlines and priorities, splitting time across multiple projects. 

• Excellent people skills, able to relate well to colleagues of all seniority levels, freelancers and external agencies. 

• Solid project management skills, ability to hold various moving parts.

• Able to receive feedback on projects with humility, and confidence to give feedback and share ideas and expertise. 

• Good grasp of marketing trends. 

Job description

About the Role:

This role is crucial in the long-term retention and growth of our partnership revenue streams. The role requires strong interpersonal, negotiation, and project management skills to maintain and nurture mutually beneficial strategic alliances to enhance Urban Synergy’s capacity and reach. The position also provides value to our partners and will ensure our collaborations with businesses, foundations, government agencies, and non-profit organisations are sponsored, supported, and sustainable.

We will be looking for someone who can offer more to really get themselves stuck into Urban Synergy to help grow the company and develop the role into their own.

What You'll Do:

Build and maintain strong relationships with existing and potential Corporate partners within FTSE 250.

Develop and implement a partnership strategy to enhance financial support and resources for Urban Synergy programmes.

Develop tailored partnership packages that align with the philanthropic priorities and interests of our Corporate partners.

Prepare compelling and professionally written proposals and presentations to potential corporate partners. Ensure they are aligned with the interests of potential partners.

Effectively communicate the impact and benefits of partnerships to prospective sponsors.

Lead negotiations and finalise partnership agreements, ensuring alignment with Urban Synergy's values and goals.

Work with legal and finance teams to ensure contract compliance.

Collaborate with programme managers to ensure seamless integration of corporate partnerships into Urban Synergy's initiatives.

Provide regular updates to the leadership team on partnership progress and outcomes.

Work closely with the finance team to manage and report on the financial aspects of corporate partnerships.

Ensure budgetary alignment with partnership goals and objectives.

Who we are looking for:

Proven experience in a partnership development or similar role, preferable within the non-profit sector.

Bachelors’ Degree in Business, management, marketing, or a related field (or equivalent work experience).

Works collaboratively within a team and also work independently

Comes with ideas and suggestions on how to develop and nurture our partnerships.

Self-starter, who is results-oriented with a track record of achieving fundraising targets.

Is socially dynamic, successful at networking and is able to nurture and maintain positive relationships

Strategic thinking and ability to align partnerships with organisational goals.

Exceptional writing and communication skills and displays a commitment to excellence through careful attention to detail.

Strong organisational and project management skills.

Proficiency in fundraising software, CRM systems, and Microsoft Office Suite.

Knowledge of ethical fundraising practices and compliance regulations.

Collaborative and strategic builder.

If you are a curious and empathetic individual committed to making a positive impact on the lives of young people, we encourage you to apply for this exciting opportunity to join our team at Urban Synergy.

Urban Synergy is an equal opportunity employer and welcomes candidates from diverse backgrounds.

Who we are:

Urban Synergy, an award-winning youth empowerment charity, is seeking a highly motivated and experienced Partnership Manager to join our growing team. This position is responsible for driving the development of strategic partnerships with corporate entities and plays a pivotal role in expanding Urban Synergy's reach and impact through meaningful collaborations aligned with our mission to make a long-term positive impact on the lives of young people.

Founded in 2007, by our CEO Leila Thomas, Urban Synergy's mission is to inspire, guide, and ignite the ambitions of young people aged 9-24 years. We focus on early support to build confidence and demonstrate to young people that the world is their oyster. Through our mentoring programmes, we create a positive and lasting impact on the lives of our beneficiaries by fostering personal development, building self-confidence, and providing guidance to help them achieve their goals.

Work environment

Flexible hybrid working. You will be required to travel to London on a regular basis to meet the team, and other in person meetings, sponsored events and Partner organisations.

Urban Synergy is unable to sponsor individuals to work in the UK.

Job Types: Full-time, Permanent

Pay: £40,000.00 per year

Benefits:

• Company pension

• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's (preferred)

Experience:

• Partnership Management: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London

About The Role

Are you passionate about making a meaningful impact on the lives of veterans and their families? We are seeking a dynamic individual living in the East lead and inspire our regional team of Poppy Appeal Managers in the East of England. As a Regional Poppy Appeal Manager, you will play a pivotal role in supporting the delivery of the Poppy Appeal through our dedicated network of volunteers.

In this role, you'll be responsible for developing and executing strategic plans aligned with our Poppy Appeal and Fundraising strategy. You'll oversee regional expenditures, ensuring that our net contribution targets are met, while also sharing insights and feedback from regional activities with our leadership team.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Operationally, you'll manage financial processes, contribute to budget cycles, and cultivate long-term income pipelines. Building strong relationships with key local stakeholders, managing risk, and ensuring compliance will be crucial aspects of your role. Collaboration with internal teams to maximise our impact will also be part of your responsibilities.

On the people and team development front, you'll conduct regular one-on-one meetings, lead team gatherings, and drive performance management processes while upholding Legion values. If you have experience in people management, team building, budget management, performance monitoring, community fundraising, and event management, along with strong IT skills and excellent interpersonal and communication abilities, we want to hear from you.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings). This particular role will require a full UK driving licence. Our ideal candidate will be living between Lincolnshire and Essex.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Location: North West - Home based covering with regular travel to: Cumbria, Lancashire, West Yorkshire, South Yorkshire, Merseyside, Cheshire

We are working in partnership with RABI who, at the heart of farming, provide practical, financial and mental health support across England and Wales and are seeking a Regional Manager to be the RABI lead for volunteering and community engagement across the North West region. 

RABI’s grants empower farming people to become financially resilient, so short-term monetary problems don’t create negative life-changing impacts. Their mental health support builds emotional resilience to meet the many challenges that farming brings.

The Regional Manager’s responsibilities include the researching, developing and supporting local community fundraising across the region. Working closely with volunteers, county committees and local partners – developing, delivering and evaluating new initiatives to reach new audiences, grow support for RABI and make a difference for the farming community. 

You will:

• Demonstrate relevant experience and proven track record within volunteering and community engagement / fundraising.
• Have a good understanding of volunteer motivations, with the ability to manage and work with volunteers and / or local communities.
• Exhibit excellent interpersonal and communications skills, both verbal and written, a clear and confident presentation style, and the ability to carry out public speaking, handling press / media enquiries and use of social media.
• Have strong project management and events experience.
• Have exceptional time management and highly developed organisational skills.
• Be IT literate – with good working knowledge of email, Word and Excel, as well as CRM and event management systems.
• Be analytical and numerate, confident in report writing including assessing return on investment etc.

A self-starter, you will be confident decision maker, able to work in a sometimes-pressurised environment. You will be a collaborative team player, with the ability to build relationships with people across all levels. You will have empathy and understanding of UK agricultural methods/people and issues facing the industry.  Experience with living and/or working among or knowledge of the farming community would be an advantage. 

Please note: due the nature of the role it will be necessary to work unsocial hours to fulfil this role e.g., attend weekend shows, evening meetings and events. A full UK Driving Licence and use of a car is essential.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date for applications: 9 February 2025

However, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment

Regional Manager - East Midlands

Location: Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire, Northamptonshire, Rutland
Salary: £33,088 (plus £2,500 per year car allowance)
Hours: 35
Department: Volunteering
Job Type: Full time
Contract Type: Permanent

Do you love building relationships and meeting new people?  Are you energetic, positive and organised – with a passion for fundraising and community engagement?

This is an exciting opportunity to make a difference by playing a vital role in our work across the East Midlands. This role will be responsible for engaging volunteers and working with partners across the area to raise funds and awareness for RABI.

You will work with our committees to develop their events and embed good practice – as well as identify and test new initiatives to reach and involve new audiences.

If this sounds like the perfect role for you, please download the job description for more information.

REF-218982

This is an exciting opportunity to deliver regional housing management services across Essex, Cambridge and surrounding areas. 

Regional Housing Manager
Area of operation: Resident Services
Salary: £46,972
Hours: 37.5 hours per week
Responsible to: Resident Services Director
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Flexible with requirements for regular travel to English Rural’s offices in Surrey and site visits as necessary (Hybrid Contract) – covering a patch predominantly across Essex and Cambridgeshire
Essential Car User Allowance: This role is eligible for English Rural’s essential car user scheme (£5,200 per annum)

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,500 affordable properties, spread amongst 150 villages, and have a development programme of around 200 more homes.

About the role:

Working under the leadership of the Resident Services Director and collaboratively with housing, repairs and allocations colleagues, the role will be expected to inform and deliver agreed business strategy.  Building relationships with residents and external partners is essential, as we continue to achieve an effective housing management service.

About you:

To succeed in this role, you will have a proven track record working in housing management. You will need good communication and interpersonal skills, with an ability to collaborate and work effectively within a fast-paced environment. Experience in arrears collection, tenancy management and delivering customer satisfaction are essential. The right candidate will have sufficient housing expertise both through formal CIH qualifications and direct experience. English Rural is looking to invest in and develop the right candidate to grow with our business.

Closing Date: 5pm on Monday 17th February 2025
Interview Date: Friday 21st February 2025 (interviews to be held in central London)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new an Educational Partnerships Manager in Devon and Somerset.

Young Enterprise is a national charity working directly with young people, teachers, volunteers, helping young people prepare for their future. This role supports the continued development of YE’s impact by providing young people with opportunities to engage in YE’s enterprise and financial education programmes building vital skills, developing an enterprising mindset, supporting them to build their future and enabling them to make a positive contribution to their community and society.

As Educational Partnerships Manager you will be a key contributor to the regional educational partnerships team, supporting the team to achieve shared KPI’s for the region and the wider organisation.  The role of Educational Partnerships Manager involves working directly with young people and teachers in schools that delivering / supporting delivery of our Young Enterprise programmes.

The Educational Partnerships Manager role will suit someone that is able to work with young people, build rapport and engage young people from a range of backgrounds. You will need to be confident in working within education settings, liaising with school staff, volunteers, and corporate volunteers. This can be a varied role, but a very exciting role as well as very rewarding. Your experience of relationships development and management will help with developing new schools as well as supporting existing school relationships. There is not an exhaustive list but is to provide you with a flavour of the role.

We are looking for:

· A motivated self-starter

· Ability to develop new relationships with range of stakeholders and support existing ones

· Confident and happy in presenting and delivering to large audiences

· Good organisational, prioritising, and problem-solving skills, with the resilience to work effectively under pressure

· Excellent manner, rapport and professionalism with young people

· An understanding or experience of managing relationships with volunteers

· A great promoter and inspirer in helping young people achieve their potential

· Computer literacy with understanding of word, excel, PowerPoint and Microsoft Teams

You'll be working alongside an experienced and passionate small regional team, with a 'can-do' ethos of supporting each other and sharing knowledge across programmes and geographies.

Why work for us?

· People-focussed with a friendly and supportive work-place culture

· An active commitment to equality and diversity

· Access to mentoring scheme with a corporate partner

· Generous holiday allowance of 7.2 weeks (pro rata)

· Access to NHS top-up scheme, for money back on expenses such as dental and optical

· Access to an Employee Assistance Programme

· Cycle-to-work scheme

· Group Life Assurance

Keeping Young People Safe

Safeguarding is the action that is taken to promote the welfare of children and vulnerable adults and protect them from harm.

At Young Enterprise, we take our commitment to safeguarding children and vulnerable adults seriously. We design our roles, programmes and services with safeguarding in mind; conduct thorough checks on new employees in line with UK safeguarding legislation; and regularly enhance the safeguarding knowledge and skills of all our people, including when begin their role.

All successful applicants in eligible roles that involve contact with young people will need to undertake an enhanced DBS (Disclosure and Barring Service) Check prior to starting in the role, and at subsequent 3-year intervals. In addition, no Young Enterprise employee will at any point be unaccompanied while in the presence of children under the age of 18.

In line with the Rehabilitation of Offenders Act 1974, in the vast majority of cases DBS checks which contain information on previous convictions will not disqualify an individual from working with us. If you have any questions please contact our HR Team by e-mail; you will find the address in the attached JD document.

Full details can be found in the Job Description.

This is a home-based role, however, will require significant travel in Devon and Somerset.

DBS Required: YES

Please send your CV – with a covering letter (no more than 2 sides of A4) explaining why you think you would be right for this opportunity by no later than midnight on 21 February 2025. Please note applications without a cover letter will not be considered. 

We will be assessing applications on a rolling basis and may shortlist and invite candidates to interview before the closing date. Interviews will take place via Teams.

Although we endeavour to respond to all applications, if you have not heard from us within two weeks of the closing date you should consider your application unsuccessful. 

Age UK is currently looking to hire a Regional Estates Surveyor to help provide a professional comprehensive and cost-effective Estate Management Service on all Age UK Properties.

As a Regional Estates Surveyor, you will use professional knowledge and experience to undertake significant problem solving and lateral thinking providing advice to key stakeholders across the charity on complex estate management issues. By ensuring best professional practice is always observed and complying with the RICS Code of Conduct, the successful post-holder will be responsible for assisting with the preparation of departmental budgets, helping review and update Age UK's Property procedures manual and negotiating rent reviews and lease renewals across Age UK's property portfolio.

Please note this role requires regular travel across our Age UK estate so there is an expectation you can travel often with some overnight stays likely; a company car will be provided.

The area this role covers is from the Midlands downwards, spreading as wide as South Wales & Devon across to East Anglia and down to the South Coast. Candidates should consider the spread of this area when considering the role.

Age UK Internal Job Grade- 5N

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
* Significant post Chartered experience in either a retail property management department or an estate management department providing professional advice and influencing a range of stakeholders in respect of strategic property management. (A, I)
* Experience of working within a geographically diverse team (I)
* Experience of developing, and reviewing policies, procedures and guidance (I)
* In depth knowledge of Landlord and Tenant statute and Case Law in particular the Landlord and Tenant Act 1954 (A, I)
* Self-Motivated, work autonomously yet work as part of and lead a team.
* Good Organisational Skills (I)
* Ability to write concise letters and reports targeted to varying recipients both internally and externally of Age UK (I)
* Good Computer skills including proficiency in the use of excel, database and word (A, I)
* Able to manage multiple projects at all stages (I)
* Excellent verbal and written communication skills (I)
* Able to collate, analyse and report relevant management information (I)
* Comfortable with influencing a variety of stakeholders across the organisation. (I)
* Ability to work within a small flexible team of professional/technical staff. (I)
* Sound Knowledge of the Retail property market (A, I)
* Strong negotiating skills (A, I)
* BSc Estate Management degree (A)
* Member of the Royal Institution of Chartered Surveyors (A)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

The Vacancy

Job Title: Store Manager

Location: Port Talbot

Salary: £23,400 per annum

Weekly Hours: 37.5

Are you an experienced retailer?

Why not try a new type of retailing where you get to run your own store, inspiring a team of paid staff and volunteers to be proud of everything you achieve together at the heart of your local community and raise money for an amazing charity? If so we have a fantastic opportunity at our Port Talbot store.

Operating within a fast paced environment, you will work effectively and efficiently to maximise income from sales, gift aid, and other promotional activities plus drive donations from the local area. Delivering a great store offer and standards, inspiring your team to give amazing customer service, you will raise funds for and promote the work of YMCA within the local community.

You will have exceptional organisational skills, creative flair and drive which, along with your commercial awareness, will enable you to motivate, develop and inspire your team of paid staff and volunteers. You will be looking for an opportunity to work in an environment that has challenge, excitement and meaning. This role is varied and no two days are the same.

Why join YMCA England & Wales?

We’ll give you real autonomy in a role that is varied and stimulating and the opportunity for you to use your entrepreneurial skills to raise money and represent YMCA in your area.  

You’ll also get a package that includes:

• Pension
• 28 days annual leave including bank holidays (pro rata for part time staff)
• Regular salary reviews
• Sick pay (after a qualifying period)
• Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
• Health shield cash plan

This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England and Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, You will be joining an amazing team and receive support and guidance from your Area Manager, Regional Manager, other Store Managers and the wider Retail team at Head Office.

 At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.

If you are passionate about improving young lives, this will be the role for you.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

Background

Social AF are experts in Social Media Moderation. We are incredibly proud to work with a large portfolio of regional, national, and international charities to protect and enhance their brand reputations online, as well as supporting them to deliver their virtual fundraising challenges which have collectively raised in excess of £20 million. 

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

• Social Media Moderation 

• Facebook Group Moderation

• Event set-up and supporter journeys

The continued growth of our Facebook Group Moderation service, led by our Head of Virtual Challenges, means that we are now on the lookout for a talented Virtual Challenges Manager to support the day to day runnings as well as the ongoing growth of this department. 

Our Virtual Challenges Manager will support with the account management of our charity partners, manage our Virtual Challenges Officer and established moderation team, and ensure the smooth running of our events portfolio.
 

About the role
 

After a significant period of growth we are now looking to hire a Virtual Challenges Manager. The successful candidate will play an important role in managing relationships with our charity partners as well as the performance and development of our moderators.

We currently have a team of 30 Moderators and Team Leaders (self employed contractors) who work across a wide range of Social Fundraising Challenges. During peak times we can support up to 25 events in any one month.

You will be responsible for the day to day management of our team of talented moderators by monitoring their KPIs and performance, developing and implementing training, and taking an active role in the recruitment of new starters. 

You will manage a portfolio of charity partner accounts to provide the best possible service and support, to maximise income generation and ensure challenges run to an exceptional standard.

You will also line manage our Virtual Challenges Officer, and work closely with them to ensure the smooth running of our events.
 

You will be expected to live our values and work together with our senior leadership team to support with the growth and evolution of Social AF as the go-to moderation agency for the third sector. 

The ideal candidate will have a minimum of 3 years' fundraising experience and a minimum of 12 months’ experience of running a Facebook Challenge or Social Fundraising Portfolio.
 

It’s a really exciting time to join Social AF as we expand and grow our agency. The role will be suitable for an outstanding challenge events fundraiser who particularly enjoys building relationships and delivering work to an excellent standard

Please read the job description for further information, including a detailed job and person specification. 

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based in London, with options for homeworking in line with Crisis’ Hybrid Working Policy

Contract: 12-month fixed term contract, parental leave cover

About the role

As a Supporter Journey Manager in the Brand, Marketing and Fundraising Directorate, you will design and lead the implementation and optimisation of multi-channel communication journeys to reach, engage, convert, and retain audiences. You will be responsible for managing a small team, working collaboratively across the organisation to apply a test-and-learn approach by continually reviewing and improving touchpoints and end-to-end journeys. You will help the organisation visualise journeys from the audience's perspective, monitor and report on performance, and plan and optimise efforts in pursuit of Crisis’ vision to end homelessness.

As a bold and impactful leader, you will design and develop multi-channel audience journeys, across touchpoints, to achieve objectives across the charity. You will collaborate with data, insight, and evaluation teams to ensure Crisis leverages insight and analysis to maximise supporter engagement and realise income potential. As a champion of audience voices and working equitably you will advance the organisation’s strategic goal to become more audience-led in its vision as it grows support, in all its forms, and communities committed to ending homelessness.

About you

• Proven experience in establishing and managing successful customer experience (CX) functions, from journey design to development and optimisation.

• Equally comfortable with the details of systems and data, while maintaining a clear view of the bigger picture and end-to-end experiences.

• Results-focused, with experience in setting up measurement frameworks and driving a culture of continuous improvement.

• Background in customer experience, email and/or direct marketing, with practiced expertise in working within a devolved operating model environment.

• Influential leader, skilled in convening and facilitating meetings and workshops with senior stakeholders to drive decisions and outcomes.

• Proactive and inclusive leader with the ability to unify diverse disciplines and cross-functional teams toward common goals and shared priorities.

• Committed to equality, diversity, and inclusion, with a vision to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds. 

Working at Crisis 

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including: 

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Flexible working around the core hours 10am-4pm 

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career. 

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 23 February 2025 23:55

Interview process: Competency tasked interview with presentation task.

Interviews will take place on Tuesday 4 March 2025 at our offices in London, E1.

Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.   

Registered Charity Numbers: E&W1082947, SC040094 

We have a vacancy in the South & South-West Region for a Service Delivery Lead working within our friendly and dedicated team of regional staff and volunteers. The postholder will provide support for the Regional Manager and for region-wide service delivery. You will be overseeing service delivery across the region. Service management experience, volunteer management and a good understanding of systems and processes will be advantageous. You will be line managing a number of Regional Administrators. 

Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients
will be required to complete an enhanced check. We comply with the relevant codes of
practice and they can be viewed online:

•  Applicants in England and Wales: DBS Code of Practice
•  Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with
Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy
are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Knowledge Management and Learning Senior Manager

Contract: Permanent, Full time, 35 hours per week

Location: The role will be based in one of the following Location where WaterAid works, subject to right-to-work eligibility in the respective countries: London - UK, Pretoria - South Africa, Dar es Salaam - Tanzania, Accra - Ghana, and Stockholm - Sweden.

For the UK Location, we offer a minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

Salary: Salaries and benefits for different countries will vary in line with the location of the successful candidate and depending on experience. See further details below:

• United Kingdom: GBP 56,249 – 59,602 per year with excellent benefits
• South Africa: ZAR 1,009,626 – 1,376,465 per year with excellent benefits
• Tanzania: TZS 143,500,704 – 179,375,880 per year with excellent benefits
• Ghana: GHS 610,298 – 925,068 per year with excellent benefits
• Sweden: Competitive salary package

About WaterAid:

Want to use your leading skills in Knowledge Management and Learning to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Knowledge Management and Learning Senior Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:

The WaterAid Programme Support and Knowledge team provides technical advisory expertise across programme design and delivery.  It ​leads and supports organisation-wide programme learning and knowledge management​, and facilitates knowledge exchange​, fosters and supports internal and external programme and technical partnerships and networks. 

This role leads the Knowledge Management & Learning sub-team focused on developing and supporting the department’s knowledge management, learning and WASH capacity-strengthening strategies, approaches and processes.  It works across the organisation to facilitate the digital curation and management of our programmatic and thematic knowledge.

About the Role:

Knowledge Management and Learning (KM&L) Senior Manager strategically leads and shapes knowledge management and programme learning within the International Programmes Department (IPD), working with senior leadership teams to define, steer and ensure the effective implementation of a department wide KML strategy. 

The KM&L Senior Manager also acts on behalf of IPD and PSK in steering and providing strategic leadership on the department’s contributions and requirements regarding WaterAid’s research agenda, programme and technical capacity development strategy, and external digital communications. 

The Senior Manager strategically works in conjunction with PSK’s senior leadership team to shape and steer approaches and processes for the collation, analysis, and the uptake of programme knowledge, thought leadership, innovation, and learning. The KM&L Senior Manager reports into the Programme Support and Knowledge Director and their key accountabilities are:

• Strategically lead the design of an organisational programme learning and knowledge management strategy, in alignment with the other key organisational strategies and processes such as those for research, external communications and planning, monitoring, evaluation and reporting (PMER).
• Provide leadership and support to IPD and WaterAid in developing an positive organisational culture of learning and effective knowledge management.
• Lead operationalisation and implementation of the KM&L strategy, including shaping and steering the coordination of organisational processes to collate, analyse and disseminate programme knowledge, thought leadership, innovation and learning.
• Lead the development of organisational mechanisms for knowledge exchange and evolution of our approaches including providing leadership to identify specific strategic knowledge gaps.
• Lead the process and methods to develop and maintain WaterAid’s normative frameworks, standards and guidance materials for both internal and external audiences, coordinating with PSK’s and GPAC’s technical and policy leads. 
• Strategically steer and support the Capacity Strengthening Senior Advisor, to drive and support WaterAid's capacity-strengthening agenda.
• Strategically steer and support the IPD’s coordination and interests in the global research agenda as led by the Global Policy and Campaigns department, and steer the effective project management of multi-country programme research projects.
• Lead on the contribution from a KM&L and capacity development perspective within the organisation’s business and bid development efforts by supporting donor engagement, intelligence gathering, and preparation of funding proposals.
• Provide strategic leadership to the team, translated into effective annual priorities, plans and budgets - fully integrated within PSK’s overall plan and linked to the organisational priorities.

Requirements

Essential skills:

• An experienced leader in the area of knowledge management and learning, research and technical capacity development, preferably in the international development sector
• Strong and extensive knowledge management background with a track record of developing effective strategies and approaches for program learning.
• Extensive experience and knowledge of effective knowledge exchange mechanisms and approaches for knowledge evolution.
• Demonstrated ability to lead and design effective applied research initiatives.
• Experience and knowledge of effective capacity development design and delivery.
• Strong IT literacy skills, including designing and maintaining SharePoint or similar information management platforms; and using Microsoft 365 and other web based tools and platforms.
• Experience working in low and middle-income countries.
• Ability to communicate clearly and influence colleagues and peers; ability to work effectively across diverse groups and cultures.
• A self-starter, able to work independently and drive tasks forward to completion, escalating issues where appropriate.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Desirable skills:

• Working knowledge of one or more of WaterAid’s working languages (French, Portuguese and Spanish).
• Experience of formation and nurturing of virtual communities of practices and networks.
• Experience of planning, monitoring and evaluating programmes of work.
• Experience of conducting and/or managing research.
• Sound knowledge of WASH and related development issues such as sustainability, rights and equality.

Closing date: Applications will close at 23:59 on 23rd February 2025. Shortlisting and interviews may take place on a rolling basis and the application process will be closed if a suitable candidate is found prior to the advertised closing date of: 23rd February 2025.

How to Apply: Click ‘Apply’ to upload your CV, cover letter and answering the following question within the application form:

• What are your top 3 skills / areas of experience that you feel best demonstrate your ability to excel in this role?

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries.  All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy. 

Benefits

As an organisation WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. So, in addition to our inspiring global mission and engaging work environment, we have a generous benefit package to help you take care of your health, happiness and wellbeing.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.  

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

We are seeking someone who can help our regional managers recruit, train, develop, and support local Macular Society services and volunteers. The candidate needs to have an open and collaborative approach and the ability to multitask and prioritise multiple projects and work streams.

If you feel you have the above attributes, then we would love to hear from you.

In return, we provide a great working culture and offer flexible working options, 26 days annual leave, the ability to buy or sell annual leave, supportive family policies, and a 6% pension contribution.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

This role is predominantly home-based; however, travel may be required across the North of England and occasionally to Andover in Hampshire.