Refugee Support Jobs in Europe

Job Purpose:

Welcome refugees and asylum seekers arriving in Derby, connecting them to the community and supporting their integration through activities, individual assessments, and tailored support plans.

Context of the role.

Upbeat Communities delivers several services to welcome refugees and support them to rebuild their lives. We are looking to recruit an Integration Worker who will offer support to Refugees and Asylum Seekers within our Thriving Places project. Your time will be spent at the Integration Hub in central Derby.

Thriving Places is a 3-year project, funded by the National Lottery, which will provide support to asylum seekers and refugees as they integrate into life in the UK. The project supports people on an individual basis, with the development of Individual Support Plans (ISPs), the provision of integration activities and opportunities for training, skills development and volunteering. The Refugee Integration Worker will work as part of a team and work directly with refugees and those seeking asylum to carry out needs assessments, develop ISPs and support people on their integration journeys.

The successful candidate will have a positive attitude and play an important part in delivering the best possible support to those we work with. You will be committed to, and actively demonstrate, our values, ethos and practices to achieve our vision – to see thriving positive communities where every refugee can contribute and make the most of opportunities.

Key Responsibilities:

Needs Assessment and Support Plans:

• Carry out Initial Needs Assessments and develop Individual Support Plans (ISPs) with regular reviews.
• Respond to ISPs by liaising with housing providers, GPs, schools, and other relevant services.
• Encourage and support beneficiaries toward integration, independence, and engagement in community activities.

Practical Support and Referrals:

• Provide advice on benefits, housing, health, education, and employment.
• Refer individuals to appropriate services and organisations as needed.
• Facilitate clear and prompt communication with participants, using interpreters when required.

Community Engagement and Delivery:

• Deliver activities and assist with registration at the Integration Hub.
• Support the Derby Team in delivering sessions aligned with ISPs.
• Promote a culture of welcome by engaging with local organisations and networks.

Monitoring, Evaluation, and Administration:

• Contribute to monitoring and evaluation processes related to support and integration.
• Maintain accurate and up-to-date records.
• Complete all administrative tasks required for the role and organisation.

Team Collaboration and Organisational Contribution:

• Actively participate in team meetings, staff training, awareness events, and fundraising activities.
• Support and guide volunteers in welcoming and assisting refugees.
• Contribute to the overall work of Upbeat Communities.

Ethos and Policies:

• Work in alignment with Upbeat Communities’ Christian values and organisational policies.
• Report regularly to and be accountable to the Line Manager.

Person Specification

Essential Criteria:

• Emotional Intelligence & Compassion in Action:
  • Understands the importance of recognising and managing emotions in oneself and others.
  • Recognises the value of care and commitment to making a positive impact in relationships and the community.
• Personal Growth and Empowerment:
  • Acknowledges the importance of feedback and personal growth with a willingness to learn.
  • Understands the importance of providing others with support to make decisions and grow.
• Organisational Skills:
  • Understands the importance of prioritising workload and meeting deadlines under pressure.
• Technical Knowledge:
  • Has basic knowledge of email and Microsoft Office tools, with limited practical experience.
• Understanding Refugee Needs:
  • Has a basic understanding of the needs and experiences of refugees and asylum seekers.
• Adaptability and Problem-Solving:
  • Recognises the importance of adapting to change and managing multiple tasks.
  • Recognises issues and seeks guidance to contribute to potential solutions.
• Communication and Collaboration:
  • Understands the importance of effective communication and collaboration with stakeholders.
• Ethics and Inclusivity:
  • Understands the importance of ethical behaviour and maintaining confidentiality.
  • Recognises the value of cultural diversity and the importance of inclusivity.

Desirable Criteria:

• Previous experience working with refugees and asylum seekers.
• Experience in delivering workshops or community events.
• Fluency in a relevant community language.

Additional Notes: This role requires flexibility, as some evening or weekend work may be necessary to meet the needs of the community. A commitment to the organisation’s values of emotional intelligence, compassion, learning, and empowerment is essential.

Trauma Foundation South West (TFSW) is seeking a half-time Director of Operations at an exciting period of growth for our small, but well-established and loved charity. 

Responsible to: Board of Trustees

Contract: Permanent Part Time, 6 months’ probation period

Working hours: 0.5 FTE/17.5 hours pw (occasional evening/weekend working)

Location: Flexible work from home with travel to Bristol as required (about 4 times a year)

Salary: Salary £38,850 (£19,425 pro rata)

Benefits: NEST pension, 25 days annual leave (pro rata) + bank holidays (pro rata); flexible working from home. Access to TFSW training programme.

About TFSW

We provide free, long-term psychotherapy to traumatised asylum seekers, refugees and trafficked people in Bristol; and professional training and supervision to individuals working with traumatised people in the Southwest and nationally.  

We are a warm, welcoming team with a strong commitment to staff wellbeing and personal development and core values of compassion, collaboration and courage.

TFSW are part of a healing, welcoming and supportive community for traumatised refugees across the Southwest and have an ambitious vision to be a centre of excellence in our areas of specialism so that people get the support they need. In the past few years, we have made a successful transition from being volunteer-led to being a professionally-led charity with increased funding, staff and clients and the foundations laid for the next stage of growth.

The Director of Operations is a critical role, ensuring the charity is effectively run while leading on the fundraising and development that will enable TFSW to further grow our reach. We are seeking an experienced leader to rise to this challenge, someone who will enjoy working across all aspects of the organisation, effectively balancing the day-to-day operations of the charity with a strategic and ambitious mindset. If you are enthusiastic about the work we do, share our values and would love to bring your experience to a charity looking to consolidate then expand our reach across the Southwest, we’d love to hear from you.

We believe that diversity is a strength, and the more perspectives, voices and experiences we can bring to our work the better. We particularly welcome applications from people with lived experience relevant to our work as well as people from all marginalised groups, communities and backgrounds. We are committed to supporting you in your application; if you do not meet all the requirements of the role and feel you have other relevant experience we would love to hear from you. If you have any questions, or any disability and require reasonable adjustment/s to any part of the selection process please do get in touch.

(For the full job description and person specification, please read the attached document). 

JOB PURPOSE

We are looking for a maternity cover for our Trust & Foundations Manager role. Passionate about Trust Fundraising at a high level and about UNHCR’s work, this role is involved in the cultivation and stewardship of some our biggest and most established trust and foundation donors.

You will join our small but talented Philanthropy Team supporting on identifying and bringing on board new and prospective trust and foundation supporters, and securing repeat income from key relationships.

You will work closely with the Head of Philanthropy, CEO, trustees and international colleagues to steward and cultivate donor relationships. An experienced fundraiser, you will provide strategic insight into how we grow and improve our programme. 

You will be confident in navigating complex environments with multiple stakeholders and in negotiating internally as well as externally. You will enjoy developing strong relationships, have excellent communication and problem-solving skills and will be adept at managing prospect pipelines and crafting compelling donor communications.

This role is also responsible for managing the Senior Trusts and Foundations Officer and will provide support, mentorship and coaching to help the development of this role.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBLITIES

• Manage the Senior Officer working on trusts and foundations. 
• Work as part of the Philanthropy Team to develop new opportunities with trusts and foundation donors in line with UK for UNHCR’s fundraising strategy, achieving six figure income targets.
• Support the development and management of a robust prospect pipeline and a calendar of opportunities for grant submissions, engagement, cultivation and stewardship of donors.
• Work with the wider international organisation to identify the most appropriate funding propositions for donors.
• Craft compelling propositions and proposals for trusts and foundation donors and ensure quality and timely reporting on donations made.
• Establish a strategic and tactical response to selected prospects and existing trust and foundation donors in the event of humanitarian emergencies.
• Work independently and with the prospect researcher to gather up-to-date and accurate information on existing and prospective donors.
• Maintain accurate records on Salesforce, for income recording and earmarking.
• Work with the wider team to deliver bespoke trust and foundation activities including virtual and in-person events.
• Help to position and raise awareness of UK for UNHCR’s role among peers, donors and other audiences by participating in sector networks and representing UK for UNHCR at events, as appropriate.
• Work within UK for UNHCR’s due diligence policy and data protection policies and processes.
• Support the Philanthropy team in other activities, as requested. 

PERSONAL ATTRIBUTES AND EXPERIENCE 

Essential Experience

• Experience of working in an income generating capacity within an NGO, INGO or fundraising organisation to identify, approach, secure and steward trusts & foundation gifts at the five, six and seven figure gift level.
• Experience of developing donor care plans and delivering bespoke proposals and communications to generate income.
• Experience of managing a prospect pipeline.
• Experience working on complex proposals involving multiple stakeholders.

Essential Skills/Knowledge  

• Confident communicator with the ability to effectively influence internal and external stakeholders.
• Ability to analyse reports and communicate complex themes and subjects in an accessible and compelling manner in writing and verbally.
• Ability to act proactively to identify new prospects and fundraising opportunities.
• Ability to negotiate internally and externally, delivering mutually beneficial outcomes.
• Ability to juggle and prioritise multiple tasks and meet deadlines within a collaborative team environment.
• Good attention to detail, ability to proof-read.
• Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis.
• Excellent stakeholder and relationship management skills.
• Proficient in using Word, Excel and PowerPoint.
• Working knowledge of fundraising databases.

 Desirable Skills/Experience 

• Experience of line management.
• Experience using Salesforce.

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development  

• Comprehensive training and continuing development opportunities.
• Individual training budget. 

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Midnight, Monday 20th January 2025.

First-stage interviews: Week commencing Monday 20th January 2025.

Second-stage interviews: TBC

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

JOB PURPOSE 

We are seeking a dynamic, creative and experienced corporate partnerships new business expert to join our team.

This pivotal new role will be responsible for securing high-value, seven-figure (financial and non-financial) partnerships with corporate entities that protect and empower refugees globally.

The successful candidate will oversee the development and implementation of strategic partnership prospecting, manage relationships with key corporate prospects, and line manage a Senior Corporate Partnerships Officer.

This role is an 18-month fixed-term contract.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities  

• Develop and deliver a new comprehensive business development strategy that will lead to seven-figure, sustainable corporate partnerships, delivering both unrestricted and restricted income.
• Coordinate market research to identify potential high value, strategic corporate partners that can deliver income, visibility and shared value for UK for UNHCR and UNHCR.
• Proactively approach prospects for partnership discussions. 
• Develop stewardship plans for top prospects, ensuring full use of senior leadership, technical colleagues and established private sector network.
• Develop unique combined financial and non-financial partnership propositions that lead to transformational partnerships.
• Lead the prospecting cycle: from first meeting, through to opportunity development, through to negotiation and contracting.
• Supervise and mentor a Senior Corporate Partnerships Officer.
• Work closely with internal teams, including Philanthropy and Communications, to align partnership efforts with organisational priorities.
• Remain flexible and quickly respond to emergency situations, identifying and responding to fundraising opportunities at pace.
• Represent UK for UNHCR at industry events, conferences, and networking opportunities to enhance visibility and build connections.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience

Essential Experience

• Proven track record of securing seven-figure corporate partnerships.
• Demonstrable experience of developing and implementing new business strategies.
• Experience in partnership negotiation. 
• Experience of communicating complex themes and subjects to a variety of audiences, written and verbal.
• Proven success across all types of corporate support, including grant-based, brand-led, pro bono, in-kind and employee engagement.
• Managing, forecasting and monitoring budgets to deliver against income and expenditure targets 
• Management and development of direct line reports.

Essential Skills/Knowledge  

• Deep understanding of charity-corporate partnerships and the business case behind mutually beneficial collaborations.
• Excellent relationship management skills and the ability to engage and influence senior stakeholders.
• Outstanding communication skills that inspire action from audiences.
• Distil complex information and themes into tangible, impactful partnership propositions.
• Prioritise and work at pace, sometimes under pressure.
• Creative and collaborative working style, and able to adapt to differing needs and priorities of teams spread across multiple locations.
• Strong IT skills to produce high quality proposals, presentations, and reports. 

Desirable Skills/Experience

• Business development in an international development or humanitarian organisation.
• Knowledge of sustainable and innovative financing mechanisms.
• Previous use of Salesforce.
• Awareness and understanding of CSRD and its potential implications.
• Ability to work flexibly and travel, and to work unsocial hours on occasion, as required. 

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive and inclusive environment, where your work will be recognised and appraised. 

What else?

Wellbeing 

• 28 days’ leave per annum plus bank holidays (or pro-rata for part time).
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Hybrid and Flexible Working.
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme.
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development 

• Comprehensive training and continuing development opportunities.
• Individual training budget. 

 
HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.  

Closing date: Midnight, Monday 13th January 2025.

Interviews date: w/c 20th January 2025.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Are you passionate about equality of access to education for people seeking asylum and refugees?

Access to education is transformative. The people we work with tell us that university is how they will rebuild their lives after being forced to flee conflict or persecution. Yet refugees and people seeking asylum in the UK face significant challenges in accessing higher education, including restrictive policies, limited financial support, difficulty navigating the complex university system, and a lack of adequate information and guidance. 

We are looking for a dedicated and skilled individual to lead our work on improving access to higher education for refugees and people seeking asylum. In this role, you will empower activists, collaborate with universities, and drive sector-wide change to ensure that more refugees can access life-changing opportunities at university.

You’ll need excellent knowledge of the challenges facing refugees in the UK, particularly around access to higher education, as well as experience working in or with the higher education sector. You’ll also bring excellent communication and relationship-building skills, ideally a proven track record in policy or campaign work. Highly organised and motivated, you’ll be comfortable working independently and collaborating flexibly within a small, dynamic team.

If you’re committed to breaking down barriers to education and making a tangible difference, we’d love to hear from you.

Other information:

• We will consider remote work or job share requests - if interested please include details in your application

• We are proud to be a member of the Experts by Experience Employment Network which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.

  
  
   

BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees experiencing war or disaster. The IRC is on the ground in more than 50 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England; a programme that is rapidly growing.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

Job Overview

The Purpose of the Role

The Mass Market team’s mission is to inspire the UK public to financially support the IRC in order to help people impacted by conflict and disaster. Having significantly grown the individual giving programme in recent years, we are now looking for an experienced Supporter Care Manager to take our Supporter Services programme to the next level.

The main focus of this new role is to develop and professionalise our Supporter Services programme, ensuring our supporters have a first-class experience, and that they develop a positive and lasting relationship with the IRC. Working in partnership with the fundraising, gift processing and CRM teams, and overseeing our external call centre, the post-holder will shape the strategy in line with the projected growth of the fundraising programme. Due to the size of the programme, the role will be responsible for service delivery, and there will be opportunity to grow the team in line with the growth of the programme in future years.

Team Chart 

KEY ACCOUNTABILITIES

1. Strategy and planning (30%)

· Work with the Director, Mass Markets UK to create and implement a donor-centric Supporter Care strategy and priorities as part of the wider Mass Markets strategy

· Manage 3rd party inbound call centre relationship and contracts, including leading on procurement of new services, ensuring all work carried out is to a high standard and represents value for money

· Lead annual, quarterly and monthly planning process, defining key deliverables and initiatives that advance the Supporter Care programme, ensuring all activities support the aims of the departmental strategy

· Collaborate with global Supporter Care team members to share best practice, new initiatives and contribute to global projects

· Manage and plan internal and external resource during in peak times, e.g. Year End and emergency appeals 

· Work closely with the Mass Market teams to increase connection across the department, contribute to cross-departmental planning with the ultimate aim of developing a seamless progression for new donors and prospects into further cultivation 

· Feed into fundraising planning by providing insight, feedback and themes from supporter communications

· Identify and brief support requirements with internal and external stakeholders in order to ensure the smooth running and enhancement of operations

· Create and manage the Supporter Services expenditure budget and reforecasts

2. Programme delivery (50%)

· Provide first-class service to our supporters across telephone, email and post, and across comments on our social media advertising and inboxes – ensuring you represent IRC appropriately, by responding to all supporter enquiries, actions and complaints in a professional manner and within agreed SLAs

· Manage the third party inbound call centre, ensuring they are briefed on upcoming campaigns and activity and monitoring their output

· Liaise across Acquisition, Retention and Legacy to ensure response handling and supporter enquiries are streamlined during campaign activity, including during emergency appeals with the Disasters Emergency Committee

· Manage supporters who are fundraising on our behalf (community and events) and provide encouragement, fundraising support and assistance across fundraising platforms

· Be the first point of contact for Legacy enquirers, providing initial stewardship and effectively transferring the relationship to Mass Market and Philanthropy teams

· Use agreed letter templates and craft bespoke responses using the supporter care database and FAQs

· Ensure interactions are logged on the CRM in a timely and accurate manner

· Accurately enter or amend supporter data on the CRM

· Ensure our thanking and acknowledgment communications are up to date and engaging

· Fulfil information packs and other items to supporters and legacy enquirers

• Maintain Community and Events fundraising pages on website, ensuring they are up-to-date, relevant and engaging

· Work closely with the gift processing team to ensure gifts, Gift Aid declarations and other relevant actions are processed or amended in a timely manner

3. Compliance and operations (20%)

· Set and manage SLAs across all aspects of the programme, including with external suppliers

· Manage the quality compliance audit with the call centre, including undertaking regular caller listening

· Create and manage a framework to track supporter care performance, including complaints, and provide regular reporting to key colleagues

• Develop and maintain internal and public facing Supporter Care policies and guidelines

· Provide regular training and best practice to public-facing colleagues across IRC UK on handling supporter interactions appropriately  

· Maintain an up-to-date knowledge and foster the development of Supporter Care within IRC by networking within the NGO and private sector to learn and import best practice

· Stay up to date on current legislation, and industry standards and adhere to all relevant regulation including the Fundraising Regulator, Gambling Commission and ICO

· Develop and enhance supporter services procedures and documents, ensuring they are kept up to date, particularly during emergency appeals

The above duties are intended to be an outline of the responsibilities for this role and are not an an exhaustive list. You may be expected to undertake other reasonable duties as requested by the Director, Mass Markets and the Mass Markets UK leadership team. This post may involve some national and international travel, overnight stays and very occasional working outside core office hours.

Scope and Authority

Responsibility for Resources: expenditure budget associated with supporter care costs and third party contractors. There is no income expectation for this role.

Key Working Relationships

· Director, Mass Markets UK

· Acquisition team

· Retention team

· Global Supporter Experience

· Supporter Care equivalents in other IRC geographies

· Gift Processing

· Finance

· Data and Analytics

· Comms, Digital Engagement and Creative Studio

· Martech Systems & Platforms

PERSON SPECIFICATION

Essential Knowledge and Experience:

· Experience leading or managing a supporter (or customer) care programme and strategy

· Experience interacting with supporters or customers in a customer service or customer facing setting

· Excellent written English, with the ability to produce well written, strong communications and reports

· Numerate with confident data interpretation skills

· Excellent organisational skills

· Strong IT skills including Microsoft packages (Word, Excel, PowerPoint and Outlook)

· Experience with a CRM system

Essential skills

· Ability to communicate confidently and effectively with supporters over the phone, email and other channels

· Ability to handle difficult conversations with supporters sensitively and diplomatically, ensuring a professional attitude is shown at all times

· Strong interpersonal skills, with the confidence to engage with supporters and manage relationships with internal and external stakeholders at all levels 

· Driven and proactive with a solutions-based attitude

· Willing to work independently and to take the initiative

· A team player who enjoys working collaboratively and supporting colleagues

Responsible to: Support Team Manager

Location: Based in Loughborough, England. The role requires travel to all locations where Baca Services are delivered.

Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Contract: Permanent

Salary: £24,150 - £27,760 per annum FTE

Overall Purpose

• To provide support and care to young people who are newly arrived in the country, providing the foundations for them to rebuild their strength, dignity and grow their hope for their futures.
• To partner with social workers and representatives from other agencies, for the benefit of the young people.

Duties & Responsibilities

• To be a key worker for a number of young people who are in the care of Baca, providing high quality holistic and therapeutic support for their transition to adulthood.
• To deliver young people services in line with Baca’s Theory of Change, to enable young people to achieve the following outcomes, ensuring it is of the highest quality:
• Improved Physical Wellbeing
• Improved Emotional Wellbeing
• Increased engagement with Education, Employment and Training
• Increased Social engagement
• Increased Personal Safety
• To work proactively and collaboratively to ensure all young people are safeguarded and taking the initiative in resolving any issues that may arise with young people.
• To be a role model to all young people in Baca’s care, providing care and compassion without discrimination of age, race, colour or behavioural issues.
• Support young people to understand expectations of them and the support on offer to them from Baca and other agencies.
• Support young people in developing essential life skills in line with the individual support plan to prepare them for independent living. Training young people in living skills such as washing, cleaning, cooking and safety food shopping and budgeting; proactively and intentionally in line with the Baca progress plan.
• Support young people in developing their skills and interests in education, vocation or hobbies. Ensure young people’s interests, hobbies and aspirations are identified by getting alongside young people and working with the team.
• Be an active part of a diverse environment of staff and young people from different cultures and backgrounds.
• Support young people to engage socially at Baca and in the wider community to build positive trusting relationships with others through one to one and group social times, engaging in clubs and activities.
• Take part in planning and attending day trips and Baca’s annual residential week.
• Develop excellent working partnerships with social workers, solicitors, teachers, volunteers and other partners to provide a holistic development package for each young person enabling them to become independent.
• Actively plan, prepare and participate in all meetings and events that are related to the support of the young people.
• Prepare young people for meetings and help them to understand what is being communicated.
• Transport young people, in line with our lone working policy, to events and meetings making sure they are on time using your own car in a safe and legal manner.
• Support young people to communicate and express their own wishes and voice regarding all aspects of their life and future.
• Develop and maintain excellent communication with all members of the team and all external partners and supporters.
• Keep good records and carry out all administrative work required as part of the role, such as month end reports and support plans, on time and in a consistent manner.

General

• Be adept in employing the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Adhere to all Baca’s policies and procedures.
• Be a role model, leading by example in practicing the Values of Baca.
• Play an active and supportive role within the organisation.
• Take ownership of all administrative aspects of the role.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity policy.
• Ability to work flexible hours, including occasional evenings and weekends, in line with the needs of the team.

Personal specification

Baca is looking for a Support Worker who can join the support team and provide support, care and be a role model for young people who are newly arrived refugees and victims of trafficking aged 16 to 18. They will be motivated and passionate about the work that Baca does and the young people in our care.

The successful applicant will have the ability to ensure the support we give to the young people is of the highest quality and goes beyond the statutory standards set. They will be very approachable, reliable and a strong team worker. Someone who is supportive, approachable, responsible, reliable, personable and willing to be flexible. They will be a great people person who can develop key external relationships. They will also be a very organised and proactive individual. The successful applicant will need access to transport as the role requires visiting the young people in their homes and attending different appointments/meetings across the midlands. The successful applicant will subscribe to and work in line with Baca’s vision and values.

The role will require the successful candidate to complete an enhanced DBS check.

Knowledge and Understanding

• Alignment with Baca’s Value to achieve our vision, mission and strategic goals.
• Ability to respond to change at short notice.
• Able to work as part of a highly diverse group of people.
• Able to work in partnership productively with teams internally and external stakeholders.
• Knowledge of safeguarding practices.
• Able to be accountable, take responsibility and be willing to learn.
• Self-motivation and flexible attitude to work.
• Proactive individual who is willing to take initiative in getting involved in a range of activities.
• Ability to be patient, calm and tenacious in very challenging circumstances
• Have a genuine concern for and commitment to young asylum seekers/refugees, and unaccompanied young people in particular.
• Driving Licence that allows you to legally drive a car in the UK.
• Access to your own car

Please note we cannot provide sponsorship for this role. Further information about the role, competencies and experience can be found on our website.

Develop strategy, shape programmes, build partnerships, manage staff , support volunteers, raise funds: -all part of the director's role leading the organisation's efforts  to improve the lives and opportunities of refugees, asylum seekers and vulnerable migrants across Oxfordshire. 
Our director retires in May after five succesful years and we seek a dynamic and experienced leader to sustain, supportand refresh the organisation's work.
Based in Oxford and splitting time between office, home and places where we work, the new director will lead a team of about 30 staff and 200 volunteers delivering a wide range of programmes meeting the needs of new arrivals, longer term refugees, adults and children.
The new director will have strong all- round leadership experience, a supportive andcollegiate management style  and knowledge of refugee related issues.

About us 

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy. 

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed.

About the role

The purpose of this role is to confidently manage a portfolio of offline and online direct marketing fundraising and communications projects, contributing to the Public Fundraising income targets and KPIs.

Main duties and responsibilities

1. Project Management
   • Independently plan and project manage a portfolio of multi-channel direct marketing fundraising campaigns including, but not limited to, cash appeals, legacy marketing, supporter newsletters, committed giving appeals and emergency appeals.
   • Deliver each project from start to finish. Source content and create briefs, liaise with suppliers and internal stakeholders, create and oversee data selections, exports and imports, and manage sign off process.
   • Lead on all elements and deliverables for each project or campaign (cold and warm) – budgeting, stewardship plan, telemarketing, mailing, email, social and digital.
   • Lead in content sourcing and sharing – written case studies and photography, organisational messaging and key stats, relevant price points. Including, but not limited to, taking photos, organising photo shoots, interviewing staff and clients to gain first-hand accounts, liaising with front line colleagues and finance colleagues.

The team

The Fundraising and Digital Directorate is responsible for all digital communications as well as securing income to support Refugee Council’s charitable objectives. This role sits within the Public Fundraising team. The Fundraising team’s work includes fundraising from a range of donors including individuals, trusts and foundations, statutory sources, corporates and major donors. This role, within the Public Fundraising Team secures donations from individuals signed up to our newsletters and individuals giving up to £5,000 per year, legators and regular givers.

Inclusion and accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from diverse backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

For more information on the role and to apply, please visit our website via the apply button. 

Closing date: 10 January 2025.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request. 

Title: Male Live In Support Worker

Responsible to: Senior Support Worker

Responsible for: Young people living in the accommodation (4 young people aged 16 – 18 years old seeking asylum in the UK).

Location: This is a live-in, residential role based in a supported accommodation home in Loughborough. Some work will be based in our office buildings.

Hours: 25 hours per week on duty – this is a mixture of day, evening and weekend shifts. Two days a week will be off duty.

Leave: Two nights a month can be taken as nights away from the home. This in addition to annual leave allowance. Annual leave - 33 days (converted into hours) pro-rata for number of hours worked

Salary Band: £24,150 - £27,760 per annum pro rata. Equivalent to £16,100 to £18,506 for 25 hours a week.

Benefits in kind: Rent-free accommodation, including Wi-fi, gas, electric and council tax bills.

Contract: Permanent

Start Date: Immediately

Overall Purpose

To provide advice, assistance and support to young people in the home, as a key member of the Support Team, delivering Baca’s service in line with our Vision and Values. The role includes a consistent adult presence in the home. To attend to their practical and emotional needs whilst supporting the development of living skills. To teach them how to manage and look after a home in order to keep it safe and hygienic. To build trusting relationships within the home to enable young people to feel safe and cared for. To act as an excellent role model and to work closely with them and their Support Worker to enable them to make good progress towards independence.

Specific Duties & Responsibilities

• Welcome newly arrived young people into the accommodation, helping them feel safe and able to rest; with compassion without discrimination of age, race, colour or behavioural issues.
• Actively support young people to make progress and develop in the following outcomes; physical wellbeing and emotional wellbeing; personal safety; education and learning; employment and training that is safe and suitable; social engagement (being part of the community and activities outside of the home)
• Be an excellent and positive role model, offering advice, guidance and assistance and consistently modelling behaviours in line with Baca’s values.
• Using Baca’s progress plan, train all young people in living skills and looking after a home such as washing, personal safety, cleaning, cooking and food safety, food shopping and budgeting.
• Providing emotional support at times of difficulty, anxiety or stress.
• Encourage young people settle into and support them to maintain a healthy routine which will include regularly attending education and social activities.
• Act as a co-keyworker for the young people to ensure that their support plans and progress are up to date and that all their needs are being met.
• Enable young people to live with positive values and good boundaries by challenging any unhelpful or unsafe behaviours and encouraging safe and positive behaviours.
• In accordance with the guidelines on Safeguarding and Health and Safety policies, to accept responsibility for working within these guidelines and report any concerns.
• Work collaboratively with the rest of the Rebuild Team to ensure all young people are safeguarded and supported to rebuild their lives.
• Take responsibility for keeping the home clean, by consistently role modelling to and training young people.
• Maintain very good communication with relevant members of the Rebuild Team and relevant social workers
• Ensure regular appropriate reporting requirements are consistently met, meeting regulations set out by Ofsted.
• Complete and update all admin work as part of the role such as month end reports and support plans on time and in a consistent manner.
• Playing an active role in developing knowledge and understanding in areas relevant to the role and especially in the areas of asylum and refugee law, trafficking, supporting separated children and the cultures of different nations relevant to Baca.

To work as part of the team

• Be a role model, leading by example in practicing the Values of Baca.
• Actively participate in the delivery of the aims and objectives of the organisation working collaboratively with colleagues to achieve them.
• Demonstrate curiosity and willingness to learn by be willing to give and receive feedback on performance with colleagues and managers.
• Play an active and supportive role within the organisation.
• Actively participate in team meetings, making a positive contribution to enable young people outcomes to be achieved.
• Maintain strict confidentiality in relation to work undertaken and ensure all confidential material is stored according to Baca’s Confidentiality statement and Data Protection Policy.
• Treat all staff and young people fairly and without prejudice, in line with Baca’s Equality and Diversity Policy.
• Consistently outwork the correct procedures for dealing with any safeguarding incidences or concerns, in line with Baca’s Child, Vulnerable Adult Protection & Safeguarding Policy and whistleblowing.
• Adhere to all Baca’s policies and procedures.

Personal Specification

Baca is looking for a Support Worker who is passionate about seeing unaccompanied young refugees achieving their potential and rebuilding their lives for a better future. The successful applicant will have a personal style that is in line with Baca’s vision and values. They will live in the new arrival house and make it their home. They will be a good self-starter and have excellent interpersonal skills with the ability to inspire our young people to be the best they can be. The successful applicant will be motivated and passionate about the work that Baca does and the young people in our care. They will be very approachable, enjoy working as part of a wider team but also able to manage their own time and workload. Someone who is supportive, approachable, responsible, reliable, personable and willing to set boundaries in line with Baca’s values.

This is a frontline role that will need the successful applicant to be working closely with young people in their houses and will need access to transport young people to different appointments, meetings and activities.

An enhanced DBS check will be required. Shortlisting and interviews will take place as and when applications are received.

Please note: We cannot offer sponsorship for this role as Baca is not on the Home Office list.

BACKGROUND

The Helen Bamber Foundation (HBF) is a specialist clinical and human rights charity that works with people seeking asylum and refugees who are Survivors of trafficking, torture and other forms of extreme human cruelty. Asylum Aid (AA) is a legal charity dedicated to protecting people from persecution by providing legal representation and access to justice for refugees and people seeking asylum. In 2020, Helen Bamber Foundation and Asylum Aid came together to form the Helen Bamber Foundation Group. We believe that all Survivors should have safety, freedom and power to rebuild their lives.

We are innovative, ambitious and compassionate. The bravery and resilience of our clients is an inspiration to all the team at Helen Bamber Foundation Group, which comprises Helen Bamber Foundation and Asylum Aid.

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. We particularly welcome applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, and candidates from refugee and/or migrant backgrounds.

We are supported by our President, Dame Emma Thompson, who is a fantastic champion of our mission, and who hosts our flagship event, The Conversation, every year.

OVERVIEW OF THE ROLE 

This exciting role will support on the delivery of income from a range of high-value donors within our philanthropy and corporate income streams. This position is key for both Helen Bamber Foundation and Asylum Aid and the postholder will work closely with the senior leadership of both charities, enabling the Head of Fundraising and Communications and the Executive Director of Fundraising and Communications  to build successful funding partnerships.

We’re looking for someone who is an effective communicator with a flair for writing, who is results-focused and organised. This role best suits someone who is eager to learn and work as part of a tight-knit and successful team, and who can respond creatively and consistently to our current and future donors’ requests.

This is an exciting opportunity for someone looking to begin their career in charity fundraising. The candidate will preferably have some experience working or volunteering in the charity sector, and we welcome applications from candidates with transferrable experience, such as working in a client-facing role, in communications, copywriting or in event planning. 

Full JD attached.

APPLICATION PROCESS

The first stage is to complete on our online application form on our website by 9 am on Monday 13th January 2025.

You’ll be asked to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your skills and experience demonstrate your suitability for the role

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

SELECTION PROCESS

We anticipate that we will invite candidates to an initial 15-minute online screening meeting week commencing 20th  January 2024, followed by shortlisted candidates attending in-person interview week commencing 27th January 2024. We will also ask you to complete a short written task ahead of the day.

ELIGIBILITY

Please note that the successful candidate will have the right to work in the UK will be subject to a DBS check and disclosure of adult and child barring lists. If appointed, you will ALSO be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment.

ADJUSTMENTS

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us.

As life becomes ever more difficult for migrants across London, the UK and the world, Waltham Forest Migrant Action (WFMA) are committed to fighting back in solidarity and supporting our fellow human beings who are often suffering in the most extreme of circumstances.

WFMA is the only provider of free immigration advice in the borough. Our mission is to provide support for local migrants and refugees, and to advocate and campaign for the rights of migrants and refugees in the UK. Since 2013, our weekly drop-in centre has offered visitors a warm welcome, free advice on immigration, accommodation and welfare issues, and opportunities to socialise with the local community. Last year we helped 366 people from 71 nationalities, and our numbers continue to grow. 

THE ROLE 
WFMA is looking for a compassionate Welfare Advisor with a strong interest in migrant justice to support our visitors with Welfare and Housing issues, and make a tangible difference to the lives of migrants and refugees in Waltham Forest. This is a new post at an exciting time for the charity as we seek to expand our services at the drop-in centre and provide more immigration advice and casework in-house. 

1. Supporting drop-in centre visitors with welfare and housing issues 

• Determine eligibility and advise on all Public Benefits and how to apply for them, and in some cases help them to apply
• Advise on Housing issues, solutions and consequences, and when appropriate help the visitor find and brief a housing solicitor
• Advise on and help visitors access healthcare services
• Guide, inform and support volunteers to assist visitors
• Maintain records of advice and actions taken using our case recordkeeping software, scanning and securely storing documents shared with us

2. Maintain current knowledge and understanding of public benefits and housing systems

• Keep abreast of new developments in the public welfare and housing systems
• Liaise with other agencies and organisations as and when appropriate
• Attend training courses as and when needed, and proactively seek opportunities to develop professionally

3. Work collaboratively with WFMA staff, volunteers and professional advisors

• Understand and implement WFMA policies and procedures
• Participate actively in staff and board of trustees meetings, and other meetings as may reasonably be required
• Work with the Support Centre Manager to report to the Board at bi-monthly meetings as required

PERSON SPECIFICATION 

Essential

• Experience providing well-being support to adults in a community or other setting
• Working knowledge and understanding of local health and social care services
• A strong interest in migrant justice and issues relating to migration
• Good oral and written communication skills in English
• Good IT skills particularly experience using record management software

Desirable

• Knowledge and experience of safeguarding practices particularly in a social care or day centre environment
• Lived experience of the issues faced by migrants and the difficulties they experience in accessing services
• Understanding of GDPR and confidentiality, and experience of processing sensitive data
• Additional languages

Safeguarding
The post holder will adhere to the WFMA’s safeguarding policy. This post is also subject to an Enhanced Disclosure and Barring Service check.

You can view the job description and person specification by clicking on the below link, or on our website if you don't yet have a Charity Job account.

HOW TO APPLY
We particularly welcome applicants with lived experience of migration or borders or the UK immigration system.

To apply for the role, please click 'Apply via Website' at the top of the page to go to our application form and submit your CV and cover letter by 12pm, Friday 24th January. Interviews will take place in-person on Thursday 30th January.

Please find our contact email is at the end of the person specification in case of any questions, or for a conversation about the role.

Job title: Employment Adviser

Location: Hybrid, contracted to work at our Manchester office at least 2 days a week

Salary: £24,000-£26,500

Hours: 37.5 hours per week, with occasional evening/weekend work (TOIL provided)

Contract: 12 month fixed term contract

Language Requirements: Fluency in English and at least one target language is desirable e.g. Arabic, Cantonese, Amharic, Dari, Farsi, Kurdish, Pashto, or Tigrinya.

Overall purpose:

We are looking for candidates with experience of supporting individuals with barriers to work into paid employment. Within this role you will carry a significant responsibility, managing a caseload of clients from a refugee background and supporting them in securing meaningful employment, training, and education opportunities.

You will provide one-to-one personalised support, delivering quality Information Advice and Guidance (IAG), alongside ongoing support to ensure your clients have all the skills they need to get into work. This involves working with clients to produce individual action plans with clear goals and actions to overcome identified needs and barriers and provide a clear pathway towards the labour market.

You will work with clients online and by phone, as well as in person to monitor their progress towards their goals. Complementary support will be delivered through our volunteers who are trained in delivering employment advice, and you will book weekly appointments for clients, allocating time slots according to availability and the volunteer’s specialty.

You will also work with specialist referral partners to support clients to overcome complex barriers to employment.

We offer a strong team environment, where your ideas and drive will be welcomed and where you as an individual can make a real difference to people’s lives. 

To view the full job description and person specification, as well as details on our accessible recruitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out preemployment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.
• Some travel between our different areas of operation (including London, Birmingham and Manchester) will be required. Occasional evening or weekend work may be required. Time off in lieu would be provided in this case.
• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

How to apply

If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a CV and statement (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Please note that applications without a covering letter will not be considered.

Closing date for applications is 11:30pm on Sunday 12th January. Interviews will be held on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to employ more people from a refugee background. With this in mind, we particularly welcome applicants with experience of seeking asylum and/or a refugee background. 

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager Dani Meier for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

Da'aro Youth Project is looking for a dedicated Office Administrator to help us provide essential support to unaccompanied asylum seekers and refugees from the Horn of Africa. In this key role, you’ll be a vital part of our dynamic team, ensuring smooth operations, managing records, and contributing to the growth of our programmes that empower young people across London. This is a unique opportunity to provide essential administrative expertise to an organisation that advocates for change and creates a welcoming environment for young refugees and asylum seekers in London.