Quality Manager Jobs

Do you have expertise in customer relational databases and their effective management? Does this include experience of structuring and adapting them to meet the changing needs of user teams while maintaining adherence to design principles and best practice? Then join Shelter as a Supporter CRM Manager (Microsoft Dynamics) and you could soon be playing a leading role within our Business Enablement team.

About the role

The Supporter CRM Manager is integral to the successful use of supporter data across the organisation. We’re looking for someone to play a lead role in embedding best practice ways of working in data management. This is a one-year contract.

About you

To succeed, you’ll need to be experienced in data quality and implementing operational procedures to maintain high standards of data quality and have worked as a help desk technician or a similar customer support role. You’ll also need to be skilled in engaging a diverse database user community, helping them to use and get the most out of the system and working with them to identify system improvements. You should be analytical, solution orientated and able to communicate technical information to a non-technical client team audience, you have a good understanding of relevant legislation and regulations relating to supporter data too (e.g., GDPR, PECR and the Fundraising Code of Practice). You’re also great at diagnosing basic technical issues likely to affect users of Microsoft Dynamics 365 and have had some exposure to the Microsoft Power Platform suite, in particular Dynamics and Power Automate/Flow.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Business Enablement team within Shelter’s Technology & Data (T&D) Department, which is made up of 30+ people based across the country with bases in London, Sheffield, and Edinburgh. The T&D Department is accountable for developing and leading Shelter’s technology and data strategic priorities, providing a secure infrastructure, management of data and insight to underpin strategic outcomes, delivery of technology change projects, data governance and the provision of support for a range of software, systems, and platform tools.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

This is a fantastic opportunity for an experienced fundraiser to advance our fundraising efforts and have a significant impact on the lives of children and young people in Wandsworth and the surrounding areas.

The Development Manager (Fundraising) will be responsible for developing and implementing the fundraising strategy, to support our mission of inspiring enjoyment and excellence in music for all children and young people. You will be a passionate and experienced fundraiser with exceptional relationship-building skills, and a proven track record of securing significant levels of income from a wide variety of philanthropic sources.

The role involves organising events, building relationships with donors, writing funding applications and creating campaigns to secure income from a range of sources including individuals, trusts and foundations, corporate sponsors and fundraising events.

 You will have:

• A proven track record of securing significant levels of income through grants and donations
• Specialised knowledge of trusts and grants fundraising and management.
• The ability to write high quality communications, (fundraising applications, proposals and impact reports).
• Strong presentation skills and the ability to communicate complex messages to a wide range of audiences.
• An exceptional eye for detail.

This is an exciting opportunity for the right individual. If you are looking to return to work after a pause in your career, looking to balance a role with wider family or caring responsibilities, or just simply looking for a change, then we would love to hear from you!

The post requires a degree of flexible working and a willingness to work some evenings and weekends to accommodate service needs, for which time off in lieu will be offered.

Fundraising Manager

Are you a seasoned fundraiser looking for your next challenge? Do you thrive on building relationships and telling compelling stories? 

We have an exciting opportunity for an experienced fundraiser to join the charity’s Senior Management Team.

Join a small and friendly mission driven team as a Fundraising Manager and be part of the vision to change the lives of children, young people and adults with severe learning disabilities whose behaviour challenges, and their families.

Position: Fundraising Manager
Location: Remote or hybrid (office is in Kent)
Hours: Full Time – 37.5 hours per week (flexible working available)
Salary: £35k per annum
Contract: Permanent

Closing Date:  Friday 13th December 

Interviews will be held on a rolling basis. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

The Role
Funding from Trusts and Foundations is critical to the sustainability of the charity. The Fundraising Manager as a member of the Senior Management Team, will lead on ensuring sufficient funding for the sustainability of the charity and its core activities by maintaining and developing current relationships with funders as well as generating additional income to meet targets.

You will also be the lead for the communication strategy, and line manage the Communications Officer, to enhance the charity’s visibility and engagement with donors and other audiences. The role is weighted towards income generation.

About You
You will be an experienced fundraiser, able to develop and deliver a comprehensive fundraising strategy with knowledge and experience of Trusts and Foundations fundraising.  You will have proven experience of writing successful grant applications, meeting targets and managing relationships with funders.

You will have excellent communication skills with the ability to craft compelling and persuasive proposals and reports and the ability to produce high quality written materials tailored to different audiences.

If this sounds like you, we’d love to hear from you! 

To fulfil the role, you must have the right to work in the U.K. 

About the Organisation
This is a varied role in a friendly and supportive small national charity focussed specifically on the needs of children, young people and adults with severe learning disabilities whose behaviour challenges, and their families. There is no statutory funding and the organisation relies on voluntary income to fund its work.  Income is sourced primarily from Trusts and Foundations to maintain independence. Benefits include 25 days annual leave (plus public holidays) and an Employee Assistance Programme.

As an equal opportunity employer, the organisation would particularly welcome applications from people with an ethnic minority background or those with a disability, as they are currently underrepresented in the workforce.

This role requires a Basic Disclosure Check. We politely request no contact from recruitment agencies or media sales

You may also have experience in areas such as Fundraising, Fundraiser, Fundraising Manager, Trusts, Trusts and Foundations, Foundations, Trusts Fundraising, Trusts and Foundations Fundraising, Foundations Fundraising, Senior Fundraising, Senior Fundraiser. #INDNFP

Please note NFP People are advertising this role on behalf of our client.   

An exciting opportunity has arisen for a Service Manager to join a fantastic charity, who provide hope and a sense of purpose, through the provision of Carers, Advocacy, Wellbeing, Counselling and Volunteering Services.

Salary:  £34627.98

Location: Staffordshire County

As Service Manager you will manage and lead the operations of Staffordshire Together for Carers - All Age Carers Service. The post holder will undertake distinct project management duties such as staff management, monitoring performance/quality, reporting, implementing policy/process and stakeholder management.

Key responsibilities include:

• Being responsible for overall performance of contracts, quality delivery and achievement of outcomes
• Jointly with the Community Development & Partnership Officer, develop and maintain relationships/referral pathways with key stakeholders with the express aim of raising awareness of caring and identifying hidden Carers within a whole system approach
• To act as the local point of contact with commissioners, developing and maintaining relationships and preparing for and delivering performance reports/updates at contract review meetings
• Responsible for managing the relationship with and performance of subcontracted/funded partners including holding contract review meetings and addressing any issues and or development needs, ensuring any arrangement continues to meet the needs of Carers
• Responsible for managing expenditure against annual operational budgets
• Provide team meeting facilitation, line management, supervision and support to direct reports

 The successful candidate will have a minimum two years’ experience of managing a service, including staff management, supervision and support and being responsible for and working in partnership to meet contractual obligations. Experience of evaluating delivery,

monitoring/ analysing performance, creating reports and managing relationships with commissioners and managing budgets is key. A good working knowledge of social care and health, particularly as it relates to working with Carers and adults is crucial, as is knowledge of legislation relevant to Carers.

 If you’re looking to join a well-established and impactful charity who provide a range of services that support vulnerable adults and young people, then please do get in touch ASAP!

Please note, only successful candidates will be contacted with further information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job title: Finance Manager​

Reports to: Director​

Salary: £200 per day​

Hours: 1 day / 8 hours per week​

Terms: Fixed term contract for 1 year​

Location: Central London and / or remote working. 1 day per month required in London office. ​

Closing date: Monday 25 November 2024​

​

Non-UK nationals will require current and valid permission to work in the UK. No agencies please.​

____________________________________________________________​​

Background​​

Art Explora UK was founded in the UK in 2021 and is registered UK charity no. 1202489. We are a small team of 5 based in Somerset House, London. Art Explora has offices in France and the UK. ​​

Art Explora’s mission is to increase access to arts and culture, encouraging new forms of participation and engagement between arts and audiences. We work in partnership with artists, cultural organisations and communities, across all art forms, to create transformative cultural experiences and encourage a life-long love of the arts. ​​

Overview of this role​​

We are looking for an experienced Finance Manager to set up robust systems, oversee all our financial operations and provide strategic financial planning to the director and board. You will work in partnership with our external accountants who provide annual audited accounts.​​

This new position will assist with streamlining current systems, setting up new processes, and supporting the director to achieve robust, transparent and accurate financial management for this new and ambitious art charity.​​

You will work in a small but dynamic team who share a passion for arts engagement and the positive benefits of access to arts and culture.

Responsibilities​​

• Oversee all charity accounts​

• Review/set up systems for the team to manage and track project budgets​

• Oversee all invoices per project​

• Update and maintain Xero accounts system​

• Set up, make and track payments within agreed limits​

• Assist with annual budget and programme forecasts​

• Cash flow forecasts​

• Supply project accounts when requested​

• Monthly financial reports and quarterly management accounts​

• Financial reporting for board meetings​

• Expenses processing / oversight​

• Set up and prepare Gift Aid submissions, as required​

• Manage donation payment processes​

• Ensure the charity has appropriate financial policies and procedures in place taking account of legislation and best practice. ​​

Essential experience​​

• At least two years’ experience in a responsible finance role, ideally in the charitable sector​

• Excellent working knowledge of IT, spreadsheets, word processing and computerised accounts packages.​

• Experience of preparing high quality, accurate accounts, financial data and reports​

• Experience of budgeting, budget tracking and producing reports as required to support budget holders​

• Able to produce and implement clear financial procedures​

• Setting and meeting deadlines, managing simultaneous tasks and objectives​

• Working positively as part of a team​

• Commitment to diversity in terms of lived or professional experience​

• Outstanding attention to detail and accuracy​

• Ability to use initiative, work independently, prioritise and take ownership ​

• Operates with integrity and honesty at all times​

• Previous experience of working with Xero accounting software​​

Desirable experience​​

• Experience of submitting budgets for funding applications​

• Knowledge of public, not-for-profit and private organisations involved in provision of arts and cultural services  ​​

Essential qualifications ​​

• Finance qualification such as AAT (minimum level 2 or equivalent).​​

General requirements​​

• Share the mission and values of Art Explora​

• Participate positively in internal/external events, meetings and training as required ​

• Positively participate in one to ones and appraisals. ​

• Ensure that relevant policies, procedures and working practices are always adhered to. ​

• Positively contribute to to Art Explora UK team working environment, taking ownership of issues and supporting colleagues where appropriate.​​

_____________________________________________________________​

​

To Apply​​

Apply with your CV and Cover Letter (500 words max.) ​​

Closing date: 9am Monday 25 November, 2024.​​

Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received.​​

Interviews will take place w/c 2 December 2024 in London. ​​

We are an Equal Opportunities Employer and welcome applications from people with diverse backgrounds. We strive to promote an inclusive environment, which celebrates and promotes diversity.​​

For any queries regarding eligibility or the job specification please contact Art Explora UK and we will get back to you as soon as possible.​

​

CENTRE FOR AGEING BETTER 

Research and Evaluation Manager (50+ Employment)

• Fixed term 18 months
• Salary £47,336 per annum
• This is a Full Time post. However, we will consider applications from people looking to work 2-3 days a week if they are willing to job share.
• Flexible working options will be supported: such as condensed hours (eg. 9-day fortnight)
• Hybrid Working. You will be expected to spend at least 6 days a month in our Central London Office.

We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.

About the role

Do you want to use research and evaluation to make the UK labour market fairer for all of us? Do you want to make sure no one is shut out of work due to their age? Do you want a job where you get to work with contractors and internal colleagues to deliver research projects?

We are looking for a Research and Evaluation Manager to join the Work Action Area team at the Centre for Ageing Better.

We are a friendly, passionate, multi-disciplinary team of 11 people working to create fair access to work for people in their 50s and 60s. We run the Age-friendly Employer Pledge, pilot projects to test out new models of employment support and undertake high-level policy analysis and influencing.

The Research and Evaluation Manager is core to this work. You will be the research lead in the team – managing the research and evaluation activity that generates the strong evidence base we are known for.

About you

We would like someone who has been involved in the nitty gritty of evaluation research, balancing an interest in the technical sides of answering evaluation questions with an awareness of the practical challenges of doing so. It would be great if you had experience on the research commissioning side, but you could still have the right skills if you have only worked within a contracted research team.

We would like you to have good experience of qualitative research and secondary research. You need to be comfortable with numbers and basic data analysis, but you don’t need to be a quantitative specialist (as we have one of those).

We want you to have some experience working on policy-oriented research and developing policy recommendations. You need to be motivated by change, as well as understanding the problem. You will be a line manager in this role. Line management experience is a desirable attribute – but it is essential you can demonstrate that you have supported other people to deliver their work.

There is a full person specification in the Job Description.

About us

The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network

Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society. 

The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.

We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion. 

We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

To Apply

To apply please follow the link below to be directed to our website and complete an application form. 

Please address in your supporting statement how you meet the person specification for the role as fully as possible to demonstrate why you should be shortlisted for interview for this post. Failure to do so will result in your application being automatically rejected.

The closing date for this role is 11:59pm on Sunday 1st December, with in- person interviews to take place Friday 13th and Monday 16th December 2024.

We have an exciting opportunity to join the Triangle Community Garden, as a Project Manager.

We want to hear from you if you have a passion for nature connection, horticulture and social enterprise, love working with people and have management skills and/or experience.

In this role you will be managing and developing all aspects of our greencare projects; supporting our staff and volunteers; and ensuring our services reach as many people as feasible.

Triangle Community Garden runs horticultural therapy sessions in our allotment sites and community garden in Hitchin, Hertfordshire working with people with learning disabilities, autism and mental health issues.

Ideally you’ll have some knowledge or experience of social therapeutic horticulture and working with people with additional needs. You’ll need to have experience of managing people and projects and it would be beneficial if you had experience of developing services and networks with other local organisations.​

Appointment is subject to a satisfactory DBS (Disclosure & Barring Service) check.

· Salary: £28-32K fte

· Hours: 3 days a week (22.5 hours) worked flexibly

If you don’t have experience in all the areas, we are looking for please do consider applying – no one is perfect! The most important thing we’re looking for is your passion for what we do and your ability to manage people and projects.

Closing date: 1st December

The Triangle Community Garden is a charity, based in Hitchin, Herts, helping people of all ages and abilities to ‘Connect, Grow, Enjoy’ through community gardening and contact with the natural world.

We do this through:

· Supporting physical and mental health through our social therapeutic horticulture, healthy living and wellbeing projects

· Providing volunteering opportunities for all ages in nature

· Community events, forest school activities, wildlife walks and nature-based workshops

· Cooking classes for men

· Improving our local environment for people and nature

This role is responsible for setting and delivering the fundraising strategy and meeting fundraising
targets for Lakeland Arts. Leading a team and working closely with the Chief Executive Officer and
Senior Team, this position suits a fundraising professional with a track record of securing high level
income, strong and inclusive leadership skills and the ability to develop successful relationships.
Areas of responsibility include leading capital projects, corporate and major donor income
generation and providing leadership and direction for the Membership and individual giving
schemes led by the Development Officer. Working with the Development Office and a Development
Assistant you will build, grow and nurture relationships with supporters and external stakeholders to
raise funds to support our programme of exhibitions, participation activities and conservation
projects.

Philanthropy Manager

Up to £45,000 per annum + benefits (inc 25 days holiday days annual leave and pension)

Leatherhead, Surrey (some flexible working options available)

About the role:

We are looking to appoint an experienced Philanthropy Manager to proactively lead the cultivation and stewardship of potential and existing major donors, trusts and statutory bodies, with a particular focus on driving significant income growth.

Reporting to the Director of Fundraising and Engagement, the Philanthropy Manager will drive the growth of a portfolio of existing supporters and new prospects giving at the five and six figure gift level, with a particular focus on generating major gifts from new donors. The postholder will think strategically to develop inspiring fundraising cases of support, and impact reporting working closely with Care service colleagues, the finance team and the wider fundraising and engagement team.

This role has line management responsibility for three experienced fundraisers who manage their own portfolios of Major Donors, Trusts, and Foundations.

What we’re looking for:

· An experienced and enthusiastic Philanthropy Manager – with a track record of achieving challenging income targets and effective prospect management. Applications will be particularly welcome from those with a background in a children’s charity or SME with ownership of strategic planning.

· A poised, confident and convincing communicator – you have strong negotiation, presentation and networking skills and the ability to quickly connect with and motivate others

· A helpful and supportive team member – you work collaboratively and stimulate others into action

· A goal-orientated and analytical problem solver – you respond quickly to varied activities and are able to adapt quickly to change, whilst focusing on the bigger picture.

· A high level of attention to detail and accuracy – you work at a fast pace handling details whilst maintaining accuracy.

· Confident use of MSOffice and extensive experience of Excel – you have strong attention to detail, are comfortable working with data, and produce high quality accurate work.

What we offer:

We have a range of fantastic benefits that we offer our employees, this includes:

· Flexible working hours to balance home and working life

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Time off in lieu

· Bike to work, season ticket loan and payroll giving schemes

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme (we will contribute 5% of your salary and you will contribute at least 3%)

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and half day Christmas shopping

· A recommend a friend recruitment referral bonus

If you’d like to find out more about these benefits and working with us please visit our website.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

To apply please send your CV and a covering letter to us via the link.

Closing date: 20 July 2024

Interview dates: Interview dates to be confirmed

Your covering letter should highlight why your application should be considered above others, and clearly state how your experience matches the essential criteria outlined in the Person Specification.

Interviews will take place at our Head Office in Leatherhead or virtually via Microsoft Teams. We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds. We are a Best Companies One-Star rated organisation.

Job Summary
Return Fundraising is looking for an experienced Data Manager to lead the team responsible for overseeing all data services within the business. In this role, you will ensure that data is collected, stored, processed, and reported accurately and efficiently to support exceptional telephone fundraising.

The Data Manager plays a critical role in data compliance, processing, and analysing client data. During campaigns, the team produces exports to clients and third party suppliers, including payment processors and fulfilment houses, and supports the fundraising team to improve the fundraising results using data analysis and segmentation.

You’ll need to be experienced in data management, proficient with databases and Excel, and it would be advantageous to have familiarity with reporting tools and processing software.

Our preference is a hybrid role, working from home with 2 days a week in our London office, however consideration will be given to candidates who live further afield and are looking for a fully remote based position.

Consideration will also be given to a part time role of pro rata 32 hours per week over four days.

Return Fundraising

We were founded in 2015 by former charity employees, and today, we’re proud to be one of the UK’s largest telephone fundraising agencies.

Our team of specialised career fundraisers deliver sector-leading results, and we provide insight, strategy and tailored support to maximise the impact of our charity client’s campaigns.

Main Responsibilities

Data Processing

• Oversee data processing, ensuring data integrity, storage, and secure transfer practices align with industry standards.
• Manage data formatting, ensuring data is accurately prepared and uploaded for clients, suppliers, and our dialer system.
• Implement and maintain rigorous data quality checks, guaranteeing accuracy, completeness, and consistency across all data records.
• Ensure adherence to data handling best practices.

Compliance

• Oversight of data protection and GDPR / DPA2018 practices across the business, with the support of the Director of Data & Operations.
• Understanding of the Fundraising Regulator’s Code of Practice and making sure that day-to-day practices meet our high standards.

Analysis

• Analyse current and historic fundraising data to provide clear segmentation strategies which improve campaign effectiveness.
• Develop and monitor SQL-based dialling rules, adjusting based on performance metrics.
• Produce insightful reports for internal stakeholders, assisting in data-informed decision-making and operational improvements.

People Management

• Manage, develop, and support the Data Assistant, conducting regular performance reviews and one-on-ones.
• Provide training and guidance on data protection, data handling, and operational standards, promoting continuous learning and growth within the team.

Administration

• Maintain comprehensive data logs and prepare up-to-date process documentation.
• Identify and implement process improvements to streamline data operations and support overall business objectives.

Skills

Essential

• High-level proficiency in Excel and experience with structured data schemas.
• Proficient in data segmentation and analysis
• Understanding of data protection best practices
• Understanding and application of basic SQL
• Ability to thrive under pressure, manage conflicting priorities, and take ownership of responsibilities.
• Adaptable and positive approach to change.

Desirable

• Experience working with databases and project management.
• Understanding of fundraising and/or telemarketing sectors.
• Familiarity with reading dialler reports and making informed operational adjustments.
• Knowledge of the Fundraising Regulator’s Code of Practice.
• Experience with APIs and/or automation software such as Zapier.
• Line management experience, including training and development.

Travel

Occasional travel within London and the UK may be required for client meetings, conferences, and training events.

Offer

• Annual salary of £37,000 to £40,000 depending on experience and location
• Full time permanent contract of 37.5 hours per week Monday to Friday,
• Consideration will be given to a 32 hour week over Monday to Thursday, with a pro rata salary
• Hybrid working with flexible working from home and office days
• Consideration will be given to a fully remote position with a salary adjustment
• 25 days of annual leave (plus bank holidays), rising 1 day per year up to 30 days after five years of service
• Laptop, plus home working equipment including chair, desk and monitor
• Pension contribution of 3%
• A small business environment where you can make quick decisions and interact with everyone from managing director to fundraisers
• Being able to support some of the UK’s best charitable causes and raise vital funds they need to keep funding their projects

Position Title: Impact and Evaluation Manager

Reporting to: Chief Executive

Salary: £36,655 per annum

Location: London, SW17 9SH

Term: Permanent

Contract: Full-time but open to P/T candidates

Closing Date: 20th December 2024

Position Overview:

The Impact Evaluation Manager plays a critical role in driving Business Launchpad (BLP) and Tooting Works’ (TW) impact and financial goals by evaluating our efforts, securing funding, and reporting to stakeholders.

The Impact Evaluation Manager will lead on our ambition to have BLP become self-sustaining by securing grants from trusts and foundations. You’ll develop and implement robust monitoring, evaluation, and learning (MEL) frameworks, gather impactful data, and effectively communicate our successes to funders, partners, and the communities we serve.

The ideal candidate will be proactive, strategic, and deeply committed to fostering strong relationships with our young entrepreneurs, tenants, and partners, ensuring the outcomes and value of our work are clearly articulated and understood.

About Us:

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, event space, and more. For over 30 years, we have been providing affordable office space and supporting local businesses and organisations to grow.

Business Launchpad, a registered charity operating on-site, provides support and training for young entrepreneurs aged 16-30 from across London. 

Responsibilities

Impact Strategy and Reporting

• Ensure that all reporting is aligned with both funders’ requirements and the organisation's broader impact goals, while preserving its independence and vision.
• Lead the design, review, and implementation of BLP’s impact framework and monitoring, evaluation, and learning (MEL) strategy, ensuring alignment with organisational goals.
• Provide support to both Business Launchpad (BLP) and Tooting Works (TW) by designing and delivering training on Monitoring and Evaluation (M&E) methods, ensuring teams across both organisations are equipped to confidently produce and apply evidence-based work
• Develop and oversee the implementation of monitoring tools and processes that provide actionable insights to drive data-informed decisions.
• Refine and update data collection tools, train and support team members in their effective use, and continuously evaluate and improve the tools and processes to enhance data accuracy and impact measurement.
• Ensure all programs have a well-constructed Theory of Change, including baseline surveys, KPIs, and robust impact evaluations.
• Oversee data processing and analysis using quantitative and qualitative methods to ensure accurate insights for impact evaluation and reporting.
• Provide regular and timely impact reports for the Executive Leadership Team (ELT), Board, and other key stakeholders.
• Work closely with the Marketing team to ensure accurate and up-to-date impact data, success stories, and insights are used for advocacy, PR, and communications.
• Provide line management for the Senior Programmes Coordinator (and other staff and volunteers as needed), ensuring they have clear objectives, their work is well-structured, they have opportunities for development, performance is proactively managed, and their well-being is supported.

Stakeholder Engagement and Advocacy

• Represent BLP in meetings with partners and external stakeholders, effectively communicating the outcomes and impact of our interventions.
• Stay informed of trends and opportunities in the youth enterprise and social impact sectors, ensuring BLP remains at the forefront of best practices.
• Support the fundraising process by supplying essential impact data and insights for proposals.

Capacity Building and Team Support

• Build the capacity of internal teams by providing training, resources, and support in data collection, monitoring, and evaluation.
• Ensure that delivery teams are equipped with the necessary tools and frameworks for effective impact reporting and monitoring.
• Foster a data-driven culture within BLP, ensuring staff understand and contribute to high-quality data management practices.

Community Impact and Research

• Conduct community research and needs assessments to better understand the challenges facing the youth and communities we serve.
• Provide advice and guidance to young entrepreneurs on how to measure and communicate the impact of their own businesses.

Systems Ownership and Integration

• Contribute to Business Launchpad’s impact-driven objectives by reinforcing the value of data in decision-making. Lead the use of our CRM (Salesforce) by introducing reporting dashboards and other tools to support data-informed decisions, knowledge management, network development, and upskilling team members.
• Support the procurement and management of contracts with external research, evaluation, and learning partners.
• Assist in the production of internal quarterly impact reports and Business Launchpad’s public Annual Report by analysing progress toward the charity’s strategic goals and proactively identifying any issues impacting performance.
• Lead the implementation of new data management systems and integration of existing systems to improve efficiency.
• Ensure best practices for data protection, ethical data management, and security are followed.

Skills and Qualifications

• Impact Evaluation and Data Management: Proven experience in implementing outcome measurement evaluations, with strong analytical skills and meticulous attention to detail.
• Stakeholder Engagement: Strong interpersonal skills and experience working with internal and external stakeholders, including funders and partners.
• Technical Proficiency: Advanced skills in Excel and familiarity with data management systems, CRM software, and tools for data analysis and reporting.
• Communication & Report Writing: Excellent verbal and written communication skills, with the ability to produce clear and comprehensive reports for various audiences.
• Leadership & Team Support: Experience building capacity within teams and fostering a data-driven culture.
• Project Management: Strong organisational skills with the ability to manage multiple projects and meet deadlines effectively.
• A degree in a relevant field (e.g., Social Sciences, Statistics, Economics, Public Policy, Development Studies, or a related discipline).
• Proven experience in impact assessment, evaluation, or related roles, preferably within the non-profit, public, or social impact sectors.

Additional Considerations

• Adaptability: Ability to thrive in a fast-paced environment and respond to emerging needs and opportunities within the organisation.
• Advocacy and Networking: A passion for advocating on behalf of young people and communities, with an understanding of the challenges facing youth in enterprise and business.
• Curiosity and Innovation: A curious and innovative mindset, with a drive to continuously improve impact measurement practices and stay ahead of sector trends.

About Rewards:

• 25 days’ annual leave plus bank holidays
• Personal annual training budget
• Employee assistance programme including counselling.
• Regular team socials throughout the year
• Generous sick pay allowance following probation.
• General eye test
• Well-being day (1 day per year)
• Volunteer day (1 day per year)

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Pre-employment Checks

Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check
• Receipt of two satisfactory references
• Proof of eligibility to work in the UK.

Please email your CV and cover letter stating why you are interested in this role.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.

Location: Somerset

£37,555 + on call bonus (Expected earning with bonus £42,000 - £45,000)

37 hours per week with on-call responsibilities

Supporting people across Somerset and its boarders, as a Domiciliary and Supported Living Care Provider – our client offers bespoke support to adults with learning difficulties.

Working as part of a Senior Management Team, operating in a shared registration, we promote a collaborative team working environment.

Managing a portfolio with a weekly service delivery of around 500 hours, we are looking for an experienced Registered Manager who is as passionate as we are about supporting neurodivergent people, people with a learning disability and/or mental health illness to live meaningful and purposeful lives.

You will be creative, compassionate, calm, responsible, a good team player, a good people manager, empathic, non-judgemental, self-motivated, understand professional accountability, a first class communicator, and will be someone who can contribute toward our positive, listening, learning and responsive culture.

Person Specification:

• Minimum of 2 years management experience in Adult Health and Social Care, ideally as a Registered Person (but not essential)
• Level 5 qualifications in Management within Adult Health and Social Care/or willingness to work towards this within the first 12months of joining You First. (Note: Post holder must have an existing Level 3 or 4 qualification)
• Hold a valid Full UK driving license.
• Willingness to travel across the County.
• Desire to be/apply for Registered Manager Status with the Care Quality Commission.
• Ability to work outside of office hours when required.
• Ability to seek and be accountable for own workloads.
• Experience with rota management.
• Experience of working with people who are neurodiverse.
• Experience in mentoring and coaching team members.
• Ability to form positive working relationship with all stakeholders.
• A person that holds themselves with integrity and transparency.

Benefits include;

• The opportunity to be part of a forward thinking, innovative and ground-breaking third sector organisation that is serious about people being supported to take full control of their lives
• An attractive salary of £37,555 + on call bonus (expected earnings to be £42,000 - £45,000)
• A generous annual leave package of 7 weeks per year, inclusive of bank holidays
• An occupational pension

About the role

At Student Minds, digital is at the heart of what we do. From launching the Student Minds Hub to integrating a new CRM system, we’re on an exciting digital evolution journey. As our Digital Product Manager, you’ll lead the charge in ensuring our digital ecosystem supports our ambitious 10-year strategy and operational goals. You’ll have the opportunity to work on transformative projects like consolidating our websites with Northern Bear Agency and optimising the use of our CRM across the organisation.

This role offers variety, challenge, and the chance to make a tangible impact on student mental health. You’ll work collaboratively across teams, manage digital products end-to-end, and champion user-centred, data-driven solutions.

What You’ll Do:

• Deliver innovative digital solutions aligned with our digital roadmap.
• Oversee projects, including website consolidation, CRM onboarding, and digital content migration.
• Manage and maintain our digital platforms (Hub, CRM, and website) to ensure functionality and efficiency.
• Champion accessibility, ensuring our digital tools are inclusive and user-friendly.
• Use data and analytics to refine user experiences and drive decision-making.
• Lead external partnerships with agencies and contractors.
• Support and mentor the Content Manager.
• Contribute to strategic discussions, operational planning, and embedding cutting-edge tools like AI.

What We’re Looking For:

• Proven experience in digital product management, with a track record of delivering successful digital projects.
• Strong knowledge of CRM systems, website management, and content migration.
• Expertise in analytics platforms (Google Analytics, HotJar) and user testing.
• A commitment to accessibility, diversity, and inclusion in digital development.
• Excellent communication, leadership, and project management skills.
• Passion for mental health and making a positive societal impact.

How to Apply
If you’re ready to lead our digital evolution and make a meaningful impact, we’d love to hear from you!

1. Download the recruitment pack where you’ll find more information about the role including responsibilities and person specifications. 
2. Download and complete our application form -instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all. 
3. Upload your completed application form. 
4. Complete the Equality Monitoring Form.

Application deadline: 8th December
Interviews:  18th December

RQF ASSESSOR and IQA
£32,318- £34,069 PER ANNUM
FULL-TIME, 37.5 HOURS, PERMANENT
MUCH HADHAM, HERTFORDSHIRE

About the role

Our client is looking for an experienced assessor and internal quality assurance professional to join their friendly Learning & Development Team. This is a dual role, working across two departments; you will have responsibility for the Internal Quality Assurance (IQA) process for their School and College assessors, and you’ll be assessing and quality assuring their internal care staff qualifications, driving forward the quality, performance and improvements across the teaching and learning provisions.

This role will be busy and varied and you will be;

assessing and quality assuring mandatory qualifications under Ofsted, CQC and City & Guilds
delivering teaching and learning workshops
preparing and maintaining qualification paperwork
supporting the Lead Assessor to ensure qualifications are achieved within the set time frame
advising on completion of qualifications for reports all whilst ensuring targets and deadlines are met

About you

This is an incredibly rewarding role supporting their staff to reach key milestones in their personal and professional development, so it’s important that you are a real motivator who is able to prioritise a busy work load and remain calm under pressure. The successful candidate will have experience in learning and development, care or the education sector and will hold a qualification in Internal Quality Assurance and Assessing. They should also hold a RQF Level 3 in Residential Child Care (or equivalent) and be willing to work towards their Level 5.

Please note, the post holder may need to work flexibly in order to meet with their night and weekend teams. Prior notice will be given when this is required.

To support the development of their workforce, they welcome applications from those who do not meet all the essential qualification criteria but reserve the right to offer a salary below the published grade until such time as the qualification is completed.

Why work for our client

Based across 60 acres of beautiful countryside, our client is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions, the severity of which impacts upon their health, social, behaviour, learning and emotional development.

Over the past 120 years, our client has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.

In addition to excellent staff training, their employees are also rewarded with various other benefits offered as part of your employment:

- 25 days’ annual leave per annum + Bank holidays
- Eligible for Blue Light card – discounts on big brands!
- Discounted gym membership
- Flexi-Time – they have a flexi scheme in operation enabling you to fit your start and finish times around your individual needs, as well as using accrued hours to take additional leave.
- Life insurance
- Free on-site parking
- Recommend a friend payment up to £500!*
- Confidential employee assistance programme
- Fully paid for DBS
- Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution)
- Terms and conditions apply

How to apply

Please complete an application form and upload an up to date CV on their website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note they are not on a public transport route. The salary range advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.

Applications will be reviewed and interviews scheduled on a rolling basis; therefore, they recommend that you apply sooner rather than later. They reserve the right to close an advert if they receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible.

Equality, Diversity & Inclusion

Our client embraces diversity and aspire to create a diverse and inclusive working culture. They are proud to be recognised as an Investor in People and to hold Disability Confident status. They are an equal opportunities employer welcoming all applications from across the community.

Safeguarding

Our client is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of their positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Their vacancies are exempt from the Rehabilitation of Offenders Act 1974.

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