Quality manager jobs

Job description

Job Purpose

To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions.  You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users.  The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital. 

Key Tasks

• Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients.  This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate. 
• Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
• Work collaboratively with other agencies providing support services.
• Conduct initial assessments of people referred to the services as necessary.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Support the hospitals with delayed transfer of care (DTOC).
• Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
• Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
• Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
• Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
• Develop and deliver a flexible service that can respond to peaks and troughs in demand.
• Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
• Monitor performance of the services against KPIs and produce reports to demonstrate performance.
• Deliver front-line services when needed, e.g. sickness or staff shortages.  This is by exception rather than you regularly doing support work.
• Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
• Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
• On a rota basis, provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.

Administration

• Lead on contract reporting, this includes quarterly, annual and ad hoc reports as necessary.
• Carry out annual customer service surveys.
• Enable the impact of the service to be assessed and inform the improvement of other local services by keeping electronic records of all referrals and interventions, and producing reports on activity and outcomes, in accordance with KPIs.
• Meet and produce reports as required by the Head of Service.
• Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
• Work with the Communications team and the Head of Service, market and promote the service.
• Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.

Quality

• Be familiar with and implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission principles.
• Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
• Ensure that the requirements of the contract specification for the services are met.
• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
• Respond to safeguarding or other concerns and take appropriate reporting and management action.
• Lead on recruitment of staff for your team, and support others at AUKEL.

 Liaison

• Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
• Develop external relationships with stakeholders, and build positive connections with health and social care partners
• Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.

 General

• Meet regularly with line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Complete any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
• Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.

 Functional Links

• The Home and Settle Manager is line managed by the Head of Hospital and Home Services
• The Home and Settle Manager line manages:
• Project Officers
• Discharge and Settle Workers
• Volunteers
• Close working is required with Age UK East London Finance Team
• Close working with Information, Advice, Advocacy & Befriending Services
• Close working with Handyperson services
• Close working with Age UK East London Community Services
• Close working with other take home and settle services across east London

Person Specification

Experience

Essential

• Minimum of 2 years’ experience of people management including line management and team leadership.
• Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
• Of project recording and reporting to funders.
• Of leading service development and improvement and managing the change process.

Desirable

• Experience of working with older people
• Experience of working within a hospital discharge setting.
• NVQ Level 2 Health & Social Care or Care Certificate

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of NHS hospital discharge procedures.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity

Desirable

• Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
• Knowledge of project financial budgeting
• Knowledge of CQC fundamental standards
• Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting

Skills/Attributes

Essential

• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good planning and organisational skills
• Ability to work calmly under pressure.
• Intermediate IT skills
• Data analysis skills

Desirable

• Ability to speak one or more community languages

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs
• The post holder will work with standard Office365 server-based computer system
• Occasional weekend and evening working may be required

Employment Details

Location

The post holder will be based between the Homerton and the Royal London Hospitals.

Contract type

This contracted post is for 35 hours per week. We welcome application for flexible working including reduced hours and other flexible working arrangements.

Location

The post holder will be mostly based within the Hospitals they oversee.

Global Account Manager

Location: London / Hybrid
Department: Programmes & Strategic Partnerships
Contract type: Fixed Term Contract
Hours: 35 per week
Salary: £55,000

About Amref Health Africa

Amref Health Africa is the largest Africa-based international health development organisation. We work to bring about lasting health change in Africa.

Headquartered in Nairobi, Amref works in 35 countries to improve access to healthcare and to help create an environment that is conducive to good health. Amref’s programmes focus on: child health and nutrition; communicable and non-communicable diseases; health financing; maternal, newborn health; neglected tropical diseases; sexual and reproductive health and rights; and water and sanitation and hygiene.  Our programmes align with our Global Strategy objectives: to increase primary healthcare access for all, and to address the social determinants of health such as access to education, gender, and exposure to the impacts of climate change.

Amref Health Africa UK (Amref UK) is an independent UK-registered NGO that exists to support the programme and policy activities of Amref. With a UK-based Board of Trustees and staff team, our main purpose in the UK is to develop and manage partnerships with UK donors who want to support Amref’s work in Africa. Amref UK’s Strategy 2024–2030 will deliver growth to support the work towards Africa’s health transformation. We raise funds by engaging supporters and donors from across the giving spectrum.

About this role

The Global Account Manager position will drive the GSK/Amref Health Africa strategic partnership. You will play an integral role in the management of GSK-funded programmes and projects, ensuring timely delivery, effective monitoring, and excellent stewardship of the GSK account. You will be responsible for providing overall quality assurance and oversight for projects and grants/contracts within the GSK portfolio, and for managing related risks and contractual compliance.

This position will build relationships with Amref Headquarters (HQ) and Country Office (CO) teams to ensure co-creation of GSK programmes, taking into account community and Ministry of Health needs, as well as partnership objectives. You will work with geographically and culturally diverse teams, using various channels to showcase the impact of the programmes and partnership. Travel to Africa, Europe and within the UK will be required for the purposes of partner stewardship, programme monitoring, and participation at conferences and events.

How to apply

To apply, please read the attached job description and submit a CV and cover letter (maximum of 2 pages each) demonstrating your interest in and suitability for the role. Applications must be submitted through the Hireful platform by Monday 21st April 2025. First round interviews will take place the week commencing 28th April March 2025.

Amref UK champions inclusion, diversity and equal opportunity in every aspect of our work. We appoint our staff on merit, respecting and valuing the wide range of ways in which they are able to demonstrate the potential, experience and skills we seek.  Unfortunately Amref UK is not able to support UK work permit sponsorship for this role, so all candidates must already hold UK Right to Work status.

Benefits: London Living Wage employer. Commitment to diversity, inclusion and employee development. Flexible working with ability to work up to 80% of work schedule from home. Time off in lieu (TOIL) for work outside of standard hours. 25 days holiday allowance, increasing to 27 days after 2 years bank holidays 3 additional days at Christmas. Generous pension scheme and family leave policies. Employee Assistance Programme & staff benefits through BHSF Connect. Tickets for Good membership. Season ticket loans and cycle-to-work schemes available. Potential travel to our offices in Africa and Europe as appropriate.

REF-220668

About The Role
Closing Date: 22nd April
Interviews: 2nd May

Application Process: Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position.

This is an exciting opportunity to work within the growing and ambitious Individual Giving team at Alzheimer’s Society.  This role within the Committed Giving team is pivotal to helping us reach our exciting goal of doubling our income by 2030.

You will lead our multi-million-pound regular giving acquisition campaigns across multiple channels, including face-to-face, an important and growing channel for us.  This year, we have significantly increased our investment across regular giving and Lottery acquisition, so working closely with the other Individual Giving manager, you will develop and implement plans to diversify our channel mix, testing new propositions and working closely with our creative and media partners.
You will develop the budget for your campaigns, setting ambitious targets and strategies for future growth, and be encouraged to regularly review and push your campaigns to greater heights, playing an active role in modelling our culture of testing, learning, and innovation.

You will have the opportunity to work with many talented and passionate colleagues.  This includes building close relationships with our agency partners to maximise the effectiveness of our campaigns, working alongside the other Individual Giving manager and Agency manager to ensure we have synergies across our campaigns and working with our Stewardship team to ensure the onward journeys and retention are well planned and focused.

You will have the opportunity to manage at least one officer who is responsible for the day-to-day delivery of marketing campaigns. Your role will be to support, challenge and inspire them to succeed – with a real focus on their development.
This role is predominantly home-based, but the team meets in person on average once a month to build relationships and discuss our strategy.  There may also be some occasional in-person meetings with agencies.  We are happy to discuss any preferences around flexible working before or during the application process.

We will be holding an optional Q&A session on zoom for this role at 7pm on Tuesday 15th April.  If you would like to attend, or have any other questions, please contact the Talent Acquisition Team.

About You

- You are organised and proactive, with experience in direct marketing or individual giving. 
- You are highly motivated to exceed targets and take a strategic approach to achieving long-term growth. 
- You’re always looking to improve and innovate, testing new ideas and learning from both successes and setbacks. 
- You are passionate about working with people, building strong relationships, and prioritising the development of others. 
- Your open and honest communication style helps to create a positive, collaborative environment where regular feedback is encouraged at all levels. 
- You are confident in analysing data to inform decisions, report on KPIs, and forecast income and expenditure across your budget throughout the year. 

We don’t expect applicants to have extensive experience in every area related to this role, and we warmly welcome applications from individuals who are eager to learn and grow. You'll be joining a supportive team that works collaboratively to share knowledge, develop skills, and consistently deliver high-quality work.

Legacy Fundraising Manager 
£45,082 - £50,062 per annuum 
Permanent London/ Hybrid 2 days in office per week is the preference with consideration for people looking for a remote based (forego LW allowance) 

The Talent Set are thrilled to be partnered with an international humanitarian charity to recruit a permanent Legacy Fundraising Manager. This is a fantastic opportunity for a proactive, self-driven individual who can remain calm under pressure, is thoughtful in their approach, and has prior experience in line management.

The role will involve working across TV, Print, Digital, and Telephone channels, with a focus on data-driven strategies. The ideal candidate will have a strong understanding of acquisition, retention, and supporter journeys.

Key responsibilities:

• Oversee, develop, plan, and execute the Legacy fundraising program through annual work plans, ensuring the delivery of high-quality, timely, and engaging multi-channel communications (including print, digital, and potentially events) that inspire and support both existing and new supporters

• Lead marketing campaigns, track performance using relevant dashboards (e.g., Insights Hub, Looker Studios, Power BI), and collaborate with external agencies to optimise and review results.

• Collaborate with the Assistant Head of Legacy and In Memory Fundraising to develop a strategy that maximises value, while managing several external agencies for all creative planning and execution
• Oversee, inspire, and support the Legacy Fundraising Officer and Legacy and In Memory Fundraising Executive, ensuring accountability for their objectives, workplans, and ongoing learning and development.

Person specification:

• Extensive expertise in Legacy Marketing, with a strong background in project managing multiple campaigns across various channels and a wealth of experience in executing operational plans.
• Proven successful strong experience of working with and managing external suppliers, such as creative and media agencies, with the ability to negotiate on behalf of the organisation and ensure that agreed performance metrics are being me
• Demonstrable strong financial skills with previous experience of successfully monitoring and reporting on project budgets and keeping accurate cost controls
• A passion for fundraising with a commercial understanding of the charity marketplace and competitor

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Do you want to be part of the team in a charity that has a 135-year history of combating the challenges arising from deprivation and social exclusion in East London?

Our mission at St. Hilda’s East is to equip our service users with the resilience to navigate modern life. We welcome everyone into our spaces and work together to deliver engaging activities, promote social contact and ultimately enrich lives. 

Located in Tower Hamlets, we welcome people of all ages to our large, friendly community centre in Shoreditch where we offer a wide range of activities promoting wellbeing and social connections. Our services include sensory play for Under-5’s, youth programmes, wellbeing activities for those experiencing mental health issues, bilingual advice, and activities to reduce social isolation and enhance physical and mental wellbeing for older people. We also run a day centre in Shadwell, where we care for elders from the Bangladeshi and other communities. 

We employ over 40 staff and engage about 65 volunteers each year. In a recent survey of our staff, more than three-quarters reported St Hilda's as a great place to work, and this role will help embed best practice relating to employment and volunteering to ensure we can build upon this positivity. The postholder will work closely with our Senior Leadership Team and the Board, including a Trustee who has several decades experience as a HR manager and consultant. The role would highly suit someone in the early stages of their career in HR wishing to expand upon their experience or, alternatively, someone with a career in HR behind them, looking for a change of scene and to get involved in a mission driven charity. 

The postholder will provide support and guidance on HR matters to all staff and managers, helping to foster a positive and inclusive workplace culture. Our newly refreshed strategic priorities include a commitment to increasing volunteer participation within the charity’s work, and the postholder will play a key role in implementing this priority by improving our procedures and enhancing our capacity.     

This job is for you, if you: 

• Have at least 2 years’ experience in HR administration and practice, ideally within the charity sector.
• A good working knowledge of employment legislation and best practice in people management. 
• The ability and passion to drive forward an agenda around staff and volunteer engagement and wellbeing. 
• Ability to write organisational policies.
• Demonstrable knowledge of best practice around volunteer management, or the ability to learn quickly. 

Benefits include flexible working arrangements including the option to split your time approximately half-and-half between the office and home, 25 days annual leave, and access to an Employee Assistance Programme.

Closing date for applications: Monday 28th April at 23:59

Interviews will be held in the week commencing 5th May.

St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.

Job Title: Health Advocate Educator

Location: Warwickshire
Salary: £25,104 per annum
Contract type: Full Time,Permament

Hours: 37.5 hours per week

This is an opportunity to join Refuge as an Health Advocate Educator supporting women and children who are impacted by domestic violence. 

The Health Advocate Educator will train and provide ongoing support to GP practices and other health professionals to enable primary and secondary care staff to be able to effectively talk to their patients about domestic violence and abuse (DVA), provide early identification and offer appropriate care pathways for female, male and non-binary survivors of domestic violence and abuse, aged 16 years and over and their children.

The post holder will work in partnership with the local ICB and the service manager to proactively develop and maintain links with health providers in the local area.The post-holder will work within a defined locality, either Stratford-upon-Avon District; North Warwickshire and Nuneaton and Bedworth, or Warwick District and Rugby borough; building links with health professionals and support agencies.  

Travel around Warwickshire for client appointments essential to role, therefore use of a car essential.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 22 April 2025

Interview Date: 30 April 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Human Rights Education Manager.

About the role

The Human Rights Education Team play a key role in achieving our goal of increasing knowledge and changing attitudes to human rights as well as building a powerful human rights movement. The Human Rights Education Manager is accountable for leading and developing AIUK's work to educate children, young people and adults - including activists. The day to day of this role involves leading the HRE Team to plan, deliver, monitor and evaluate high quality learning and training activities. The role also involves collaborating with partners and across the international Amnesty movement. This is a maternity cover role until August 2026. More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You're skilled in team leadership and line management
• You can design and deliver high quality learning and training
• You collaborate and positively contribute to an inclusive culture
• You also have a good knowledge of education methodology and practice and an understanding of human rights

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Please note that due to the nature of the work any offer of employment for this role will be subject to safer recruitment checks, including a criminal record check.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Location: London

Contract: Permanent

Salary: £40,000

Closing Date: 27 April

Are you a Media, PR & Digital Manager looking for a new opportunity?

Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Media, PR & Digital Manager to join our team.

About the role

The Media, PR & Digital Manager leads and supports the delivery of flexible, cost-effective and class-leading media, marketing, and digital communications. This role ensures MSSC achieves its objectives across campaigns, fundraising and policy through targeted and effective profile building in the media and across multiple online platforms.

The post holder will manage media communications activities, delivered in-house or outsourced as appropriate, to meet the needs of MSSC while maintaining the charity’s image, values and stakeholder engagement.

Responsibilities

Media & Public Relations

• Proactively explore national and regional opportunities for media coverage, establishing effective media links to raise the profile of the organisation.
• Lead and coordinate integrated media campaigns alongside digital marketing efforts for maximum impact and coverage.
• Support communication with MSSC’s internal and external stakeholders on sensitive media matters.

Marketing & Digital Communications

• Manage and coordinate the use of digital channels, including intranets, websites and social media.
• Lead the development and support of the DAMS (Marketing Hub) to facilitate effective brand and campaign management.
• Contribute to the production of high-quality, on-brand marketing materials, ensuring they meet deadlines and engage target audiences.
• Assist with website development and paid digital marketing campaigns.
• Develop and maintain MSSC’s social media channels and other digital communication platforms.

Requirements

• Degree graduate or equivalent and experience in a communications environment.
• Experience in a similar role.
• Experience in developing and maintaining good working relations with journalists and media specialists.
• Excellent written and verbal skills with good attention to detail.
• Understanding of principles of media, PR, social media and communications.

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Too many people in our country experience poor health and are dying too young because of who they are, where they were born, and where they live.

At People’s Health Trust we believe in longer lives, better lived.

We partner with expert local organisations working on the front line of addressing health inequalities, corporate organisations and donors, universities, and policy-makers, to understand the effectiveness of different approaches to improving people's quality of life and health. By using the connections, evidence and expertise we have developed, we influence government on how to shape policy that tackles the real causes of poor health.

This new role is crucial to the delivery of the Trust’s programmes and influencing work.  With a commitment to social justice and an understanding of how it relates to health more widely, you will drive forward the Trust’s ambition to affect positive changes in policy and practice, in collaboration with communities at the sharp end of disadvantage. With responsibility for key priorities in our Health Justice Fund, you will manage funding programmes and our networks of funded partners, undertake research, and drive public affairs and communications activities under each priority area.

Skilled in programme development and delivery, you will bring your experience of working alongside marginalised people to create actionable solutions and influence decision-makers.

This is an exciting time at the Trust as we work to use our evidence and connections to communities to push health inequalities higher up the political and media agenda in England, Scotland and Wales.

If this sounds like the role you are looking for and you feel you have the skills and experience we need, visit our website for full details about the role and how to apply.

Our diversity data shows that we are currently under-represented by certain groups of people. We particularly encourage applications from people from racially minoritised communities, disabled people, and people from disadvantaged neighbourhoods.

We are committed to being a Disability Confident Employer.  Please get in touch if you require any additional support with your job application. This particularly applies to people who need us to make reasonable adjustments under the Equality Act 2010. This could include, but is not limited to, accepting applications in a different format, offering information or explanations in a way which helps you, or working with BSL interpreters.

The deadline for applications is Sunday 27 April 2025 and interviews will be held in London on Friday 9 May 2025.

The role: Royal Navy Sports and Community Infrastructure Project Officer - full time/35 hours per week 

As a key member of the Greenwich Hospital and Andrew Simpson Foundation teams, you will be responsible for developing the RN “Building Sports and Well-being for the Future” vision into a costed, designed and persuasive community hubs plan, followed by its implementation as an effectively managed transformational project delivering high-quality sports and community hubs.

Based within the Andrew Simpson Foundation, the role will drive strategic planning, stakeholder engagement, and scalable delivery aligned with RN priorities. 

This is a fantastic opportunity for a disciplined and visionary self-starter to turn a vision into reality. As well as working closely with the ASF and GH Charity teams, you will be liaising with relevant stakeholders in the Royal Navy, particularly base commanders and those responsible for delivering Navy sport and supporting the community.

Experience of life in the Forces is essential, while knowledge of the challenges of infrastructure management would be a strong advantage.

Applicants should ideally be available for an immediate or early start 

About Greenwich Hospital 

A unique Crown body, Greenwich Hospital is the single largest funder of individual, educational and welfare support to serving and former Royal Navy and Royal Marines personnel and their families. With a budget of £7m in the current financial year, we work to make a real and lasting difference during military service, during transition to civilian life and when they or their family need support.  

About Andrew Simpson Foundation 

A dynamic 10-year-old charity founded in memory of Olympian Andrew ‘Bart’ Simpson MBE, the Andrew Simpson Foundation honours his memory by opening up the world of sailing and watersports to people, particularly young people, from all walks of life, changing lives, creating career pathways and providing opportunities that last a lifetime. 

This is a 2-year fixed term contract which may be extended. 

Hybrid working with work from ASF and GH offices as required. 

Initial salary: £60,000 per annum 

Closing date for applications:  25 April 2025. 

Interviews: 14 May London or 15 May Portsmouth 

Key tasks 

• Conduct a comprehensive review and evaluation of current Royal Navy sports and recreational facilities at HMNB Portsmouth and the Andrew Simpson Centre to identify strengths, gaps, and opportunities. 

• Develop and oversee a scalable, data-driven infrastructure improvement plan that enhances access, participation, and operational effectiveness. 

• Position the Andrew Simpson Centre (Eastern Road) as a flagship water sports and community hub for service personnel, families, and partners, ensuring the facility meets world-class standards. 

• Coordinate with Royal Navy personnel, local authorities, and national sports organisations to gather insights, co-design solutions, and build sustainable partnerships. 

• Support the creation of a national expansion blueprint for Royal Navy sports infrastructure by developing replicable toolkits, delivery models, and frameworks for impact evaluation and knowledge sharing. 

You will  

• Be self-starter with strategic vision and operational focus. 

• Have a strong ambassadorial presence, able to inspire confidence and communicate effectively across the Royal Navy, public, and charitable sectors. 

Salary: £41,042 per annum
Hours: Full-time (5 days per week)
 
We also offer:

• 25 days annual leave (plus bank holidays) and a discretionary Christmas closure
• Benefits platform with discounts on retail, dining and days out
• Salary sacrifice schemes for gym, bicycles and nursery/childcare
• Access to a free Employee Assistance Scheme to support you inside and outside of work
• Enhanced maternity and paternity pay

Location: Walthamstow Wetlands (N17 9NH)
 
Walthamstow Wetlands is our flagship visitor centre and welcomes over 500,000 visitors a year, which provides us with an unparalleled opportunity to engage and inspire people from across London to learn more about wildlife and champion nature. The visitor centre has a café, gift shop, education room, art exhibition space and regularly hosts public and private events. The busy nature of the site means a strong, operational presence is required to keep daily activities running efficiently and troubleshooting any logistical challenges.
 
Role & Responsibilities
 
As our Visitor Operations Manager, you’ll be responsible for the overall visitor experience and operational management of Walthamstow Wetlands, as a nature reserve and visitor attraction. Leading on buildings and facilities management, ensuring H&S compliance, overseeing external contractors, and supporting with a range of site activities to ensure an excellent visitor experience for all.
 
You’ll work closely with the multi-disciplinary teams based on site at Walthamstow; Café, Events, Retail, Learning & Engagement and Nature Recovery. As well as liaising with the Trust’s central teams, including; Marketing & Communications, Finance, People & Organisational Development. You’ll also act as the Trust’s representative for the external partnership with landowner; Thames Water and contract manager; Waltham Forest Council.

• Coordinate staffing rotas to ensure 7-day operational coverage at Walthamstow Wetlands, including sessional and site-based staff.
• Lead the delivery of the management contract with Waltham Forest Council, including regular reporting on KPIs and progress.
• Manage the site budget, monitoring income and expenditure in line with agreed forecasts.
• Act as the main point of contact for external stakeholders, fostering partnerships with local authorities, community groups and businesses.
• Oversee health, safety and security on-site, ensuring compliance with Trust policies and legal requirements through drills, audits, and maintenance coordination.
• Chair weekly operations meetings and manage internal communications on site activity, including the weekly 'What’s On' update.
• Support the operational delivery of public and private events, assisting with logistics such as set-up, guest management, and suppliers.
• Maintain a high-quality visitor experience by ensuring clean, accessible spaces, up-to-date signage, and engaging exhibitions and interpretation materials.
• Work with nature conservation teams to support habitat management, statutory site conditions, and the Green Flag Award process.
• Provide effective line management, including 1:1s, appraisals, wellbeing support, and development planning in collaboration with the People & Organisational Development team.

 
(Please see job description for full list of responsibilities)
 
Our ideal Visitor Operations Manager:

• Demonstrable experience of managing a busy visitor centre or complex operational site
• Confident and experienced in coordinating and managing teams
• Proven ability to deliver outstanding visitor experiences
• Knowledgeable in facilities management, health and safety, and compliance processes
• Highly organised, adaptable and proactive problem-solver
• Strong communications skills
• Competent with Microsoft Office and experienced in managing budgets effectively

 
(Please see job description for full person specification)
 
Closing Date: 9am 22nd April
Interviews: Are scheduled to take place on Monday 28th April at Walthamstow Wetlands and reasonable adjustments will be offered to all candidates including the choice to meet online or in-person.
 
Does this sound like you? We’d love to hear from you!
 
Our vision is a London alive with wildlife, with nature in everyone's neighbourhood. To achieve our goal of inspiring everyone to help restore London’s wildlife, we recognise that our team must better reflect and represent all of London’s diverse communities. Find out more about London Wildlife Trust’s commitment to Equality, Diversity, and Inclusion on our website.
 
We are also committed to ensuring that the safety and wellbeing of children, young people and adults at risk is at the heart of our engagement with people. Read about our commitment to safeguarding on our website.
 
REF-221061

Are you an inspiring storyteller who knows how to connect with supporters and drive action? Are you looking for a role where you can bring creativity, insight, and purpose together to create real change?

We’re looking for a strategic and motivated Individual Giving Officer to lead the development and delivery of innovative direct marketing campaigns across print and digital channels. You’ll play a pivotal role in growing our supporter base, increasing income, and delivering exceptional donor experiences — with a special highlight being your involvement in our flagship BBC Radio 4 Christmas Appeal, now in its 99th year and raising close to £2 million annually.

You’ll work closely with colleagues across Fundraising, Digital, and Supporter Care, as well as with external agencies and suppliers, to deliver high-quality, insight-led campaigns that deepen engagement and drive impact.

This is an exciting time to join the team — we have ambitious plans for growth and innovation in our Individual Giving programme, and this role offers the chance to help shape and deliver that vision. If you thrive in a collaborative environment, have a strong eye for detail, and want to make a meaningful difference, we’d love to hear from you.

Job Description

Job Title: Individual Giving Officer

Responsible to: Head of Individual Giving

Contract type: Permanent; Full-time (35 hours a week)

Salary: £33,000

Hours: 35 per week

Location: Runway East, 24-28 Bloomsbury Way, London. WC1A 2SN. Bloomsbury & Holborn Coworking & Private Offices (runwayea.st) 

We offer flexible and hybrid working, but office-based work will be expected regularly.

Main purpose of role:

The primary purpose of this role is to develop and deliver innovative direct marketing campaigns that drive donor engagement across our regular giving and cash programmes. As an Individual Giving Officer, you will play a crucial role in shaping our fundraising program. A highlight of this opportunity is supporting the delivery of our flagship BBC Radio 4 Christmas appeal, a campaign that is now in its 99th year and generates nearly £2m each year.

We have ambitious plans in place to expand our donor base and increase income through our individual giving activity and we are looking for a passionate, strategic professional who can help us turn these plans into reality. This role offers an exciting blend of strategic planning and campaign delivery giving you the chance to make a real difference in supporting our work preventing homelessness.

Main duties and responsibilities:

• Project manage multiple direct marketing campaigns delivering accurate campaigns on time, on budget and to a high standard.

• Work across the organisation to gather engaging content for our direct marketing activities. Write and review copy for collateral used for engagement, conversion and acquisition activities.

• Completing relevant campaign management documents including post-activity analysis reports, identifying learnings and recommendations for future campaigns, and writing internal and external briefs.

• Support the Head of Individual Giving with forecasting and reporting across financial and non-financial KPIs in relation to the Individual Giving programme.

• Ensure excellent communication and liaison between the St Martin’s Charity’s Fundraising team, marketing agencies, suppliers and key stakeholders.

• Work with the CRM Manager to ensure that all campaign data is utilised and captured efficiently, effectively and accurately.

• Work with the Senior Digital Marketing Manager to ensure the Charity optimises digital fundraising opportunities in relation to individual giving.

• Acting as a day-to-day contact with external agencies ensuring high quality delivery of campaigns on time and on budget.

• Maintain a close working relationship with the Supporter Care Officer so that they are aware of all activity and able to respond to enquiries and complaints

• Keep abreast of key individual giving fundraising trends and issues and the regulatory environment.

• Ensure all St Martin’s Charity’s Individual Giving communications are consistent with the Charity’s brand values.

• Reflect the Charity’s approach to Equal Opportunities and Equity, Diversity and Inclusion

PERSON SPECIFICATION

Experience

Essential

• Demonstrable experience of project management across a range of direct marketing channels including print and digital.

• Experience of copywriting.

• Experience in researching content for fundraising and marketing materials.

• Experience of writing creative, response fulfilment, data selection and print production briefs.

• Experience of working with agencies, collaborating with them to get the best results. This should include managing creative, print, digital and media agencies.

• Examples of success in contributing to achieving results against targets for fundraising campaigns.

• Planning and budgeting in an individual giving context.

Skills and knowledge

Essential

• Can demonstrate strong communication skills, both written and oral.

• Evidence of strong interpersonal relationship building skills.

• Evidence of an understanding of Individual Giving fundraising, both in warm and cold contexts and including digital fundraising channels.

• Evidence of a strong creative instinct, both in leading the development campaigns and evaluating work.

• Can demonstrate high level of numeracy and data analysis skills.

• Can demonstrate strong IT skills and ability to use a relationship marketing database.

• Knowledge of Charity and data protection laws and the Fundraising Code of Practice.

• Evidence of knowing the importance of attention to detail.

Abilities & key competencies

Essential

• Ability to work under pressure to multiple deadlines.

• Ability to recruit, manage and develop individual donors.

• Ability to manage own workload and priorities, including identifying new areas and opportunities for support.

Ability to demonstrate initiative, creativity, identify opportunities and to research and evaluate their viability to achieve desired outcomes.

How to apply 

If you are passionate about our work to address homelessness and would like to join the Charity as its Individual Giving Officer, please complete the application form available on our online jobs board.

Submit your CV and a supporting statement outlining:

• Why you are interested in this role
• Your relevant experience.

Application Timeline

We are accepting applications until Monday, 28th April, but we are reviewing applications on a rolling basis. We encourage you to apply as soon as possible.

· First interviews: Planned for 7th and 8th May

· Second round (including a task): Scheduled for w/c 12th May

We are looking for someone to start as soon as possible and reserve the right to close applications early if we find the right candidate.

Responsible To:

CEO

Responsible For:

The strategic and day-to-day management of the UR4Driving project, including supervision of the UR4Driving team, oversight of service delivery, and engagement with project partners and stakeholders.

Contractual Hours:

35 hours per week (5 days a week) primarily office based

Contract:

Permanent

Salary Level (Per Annum):

Salary in the region of £40,000 per annum (depending on experience)

Annual Leave Entitlement:

25 days (Public Holidays excluded)

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About The Upper Room

The Upper Room is a frontline, community-based charity in Shepherd’s Bush, West London, dedicated to supporting vulnerable individuals facing homelessness, poverty, and social exclusion. Through a holistic range of services—including hot, nutritious meals, skills training, and tailored support—we help people take practical steps towards greater independence, stability, and wellbeing.

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Purpose of the Role

UR4Driving is one of The Upper Room’s key projects, designed to support ex-offenders and young people at risk of criminal involvement. By offering structured support to gain a driving licence, the programme helps individuals rebuild confidence, develop self-discipline, and create new opportunities—ultimately reducing the risk of reoffending and encouraging long-term positive change.
The Project Manager will lead the delivery and development of UR4Driving, overseeing its day-to-day operations, strategic direction, financial management, and team supervision.

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Key Responsibilities

• Promote and publicise the UR4Driving project; manage referral partner relationships and represent the project at relevant meetings across London, including in prisons and probation settings.
• Conduct service user inductions and ensure motivational group sessions are delivered, working with internal and external facilitators.
• Oversee all project administration, including attendance monitoring, driving test bookings, volunteer expenses, and service user case records.
• Identify barriers to progression for service users and facilitate support or referrals as appropriate.
• Manage the project budget in line with financial procedures, including petty cash and invoice approvals.
• Source and oversee driving instructors, ensuring quality, alignment with TUR values, and timely progress updates.
• Work with the Chief Executive and Finance Officer to ensure project spend remains within budget.
• Support fundraising efforts by providing project data, stories, and insights.
• Monitor service user progress and track outcomes post-engagement, maintaining accurate records.
• Contribute to the evaluation and reporting processes, including quarterly and annual reports.
• Maintain up-to-date stock and resources within budget.
• Line manage the UR4Driving Co-ordinator, providing support, guidance, and supervision.
• Uphold organisational policies, especially those related to safeguarding, data protection, equality and diversity, health and safety, and lone working.
• Attend relevant training, meetings, and occasional evening/weekend events (TOIL offered).

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Person Specification

Experience & Abilities

• Proven experience delivering structured programmes or training for socially excluded groups, ideally ex-offenders.
• Confident delivering motivational sessions and one-to-one support.
• Strong organisational and time-management skills.
• Comfortable managing budgets and financial processes.
• Ability to maintain professional boundaries while building positive relationships.
• Experience working with external partners and stakeholders across sectors.

Qualifications

• Educated to NVQ Level 3 or above (desirable).
• IAG or relevant advisory/support qualification (desirable).

Knowledge & Skills

• Understanding of the barriers faced by ex-offenders and relevant legislation (e.g. Rehabilitation of Offenders Act 1974).
• Familiarity with resettlement pathways and their practical applications.
• Proficiency in MS Office and experience using databases and reporting tools.
• Excellent written and verbal communication skills, able to engage and motivate a wide range of audiences.
• Commitment to equality, diversity, and inclusive practice.

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Application Instructions

Please forward your CV with a succinct, introductory covering letter outlining your motivation and suitability for the role (letter to be no more than 500 words). If you would like an informal conversation before applying, please let us know.

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Interview Process

The recruitment process will involve two stages:

• First Round: A panel interview focusing on your experience, skills, and motivation for applying.
• Second Round (if shortlisted): You’ll be invited to deliver a short presentation on a related topic, followed by a more in-depth discussion with the panel.

Full details of the presentation brief and format will be provided in advance to shortlisted candidates.

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Timeline

Posted on: 14/04/2025

Closing date: 28/04/2025

27 hours per week / £36,805 per annum, pro rata / Maternity cover - fixed-term until 31 May 2026 / Based onsite at our Hove office. Hybrid - working pattern to be discussed at interview.

Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.

Established in 1996, Dialogue School Counselling is a BACP accredited school counselling service covering Sussex and Surrey. We are looking for an enthusiastic School Counselling Project Manager to join our experienced and supportive counselling team to coordinate and deliver an innovative and clinically excellent mental health and wellbeing service. In delivering the role, you will manage counselling contracts, build and maintain relationships with schools, line manage Dialogue school counsellors, and ensure the highest quality counselling service is delivered to schools, children and young people.

Please download the job profile for full role details.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

The successful applicant will be a confident, organised individual with some experience of project development work, including project monitoring, evaluation and reporting. You will already have experience of supporting vulnerable young people to include working with risk issues such as self-harming and substance misuse, along with experience of Trauma-Informed practice. Our ideal applicant will also be confident in safeguarding, risk management and multi-agency working. You will need to have experience in service management, and it is desirable but not essential to have a counselling or therapeutic background. If you are a qualified counsellor, you must have BACP membership or be registered with another recognised professional body such as HCPC or UKCP.